Illinois Fall Training

2016
Illinois Fall Training
Meet the Instructors
Munch’s Supply
Bill Allen is a commercial specialist with
Munch’s Supply. He joined the company in
1993 and is eager to share his 20+ years of
industry knowledge in our light-commercial and
troubleshooting class.
Don Metrish
Bill Allen
Munch’s Supply
Arturo Balbuena is a Technical Support
specialist with Munch’s Supply; he joined
Munch’s in 2004.
Jason Mangos
Arturo Balbuena
Chris Carlisle
No Pressure Selling
Chris Carlile has been instrumental in helping
double a business TWICE in 10 years—growing
it from 18 million to over $77 million. As a
territory manager, he earned the National Top
10 Award for outstanding performance and
served on the board of directors for one of
the largest Home Builders Association in the
United States.
Preston Meints
Honeywell
Frank Crigler has been an HVAC professional
for over 35 years. His expertise lies in
Hydronics, Geothermal and all things zoning.
Until joining Honeywell last fall, Frank owned
his own HVAC business for twenty years.
Mike Prokup
Doug Hoffman
David Hoskyn
Navien
David Hoskyn is a Regional Trainer for Navien
America, Inc. with over 25 years of industry
experience. He began his career working for his
father’s plumbing and heating business servicing
and installing plumbing systems, HVAC, and
hot water heat systems. After college, he began
working for a plumbing and heating distributor
in inside sales, technical support and as a branch
manager.
Dunkirk
Jason Mangos is a Field Support Representative
who has spent 20 years in the hydronic industry.
He was previously employed as Technical Support
Leader for a Manufacturer’s Representative
Agency as well as National Technical Trainer for
another boiler company. He currently serves on
the Education Committee for OESP, is a NATE
certified trainer, and is well-versed in hydronic
systems, condensing and conventional boilers.
Munch’s Supply
Preston Meints first learned the trade from his
father while still in high school. He then joined
the military and specialized in military heating
and air and received his degree in the HVACR
Technology and Engineering program. When
he returned home, he worked for the largest
Trane dealer in the country as the Installation
Supervisor. He joined IR as a Trane Field Service
Rep in 2013 then joined the Munch team in 2015.
Prokup Media
Mike Prokup is the president of Prokup Media
Inc. Prokup Media publishes books as well as
educational and diagnostic software for use in
the HVACR industry. Michael has 20 years of
experience in HVAC training development, field
service and speaking. He is an approved training
ally and publishing partner with both Trane and
American Standard.
Honeywell
Monique Rub joined Honeywell in the Chicago
area right out of college. Her career path
includes OEM sales, national accounts and
regional management. Monique is committed to
helping distributors help our contractors grow
profitably and keep up with technology.
Frank Crigler
Aprilaire
Doug Hoffman is an Aprilaire District Business
Manager. He holds a Master’s Degree in marketing
and sales as well as an Engineering Degree in
mechanical engineering. He has also been an
award-winning In-Home Comfort Advisor and is an
Illinois ACCA member and a NATE-certified trainer
in indoor air quality products. Doug specializes in
“reality sales training” that emphasizes overcoming
buying objections and asking for the sale.
Triangle Tube
Don Metrish is the Midwest Regional Manager
for Triangle Tube. He has a degree in Mechanical
Engineering and has been in the plumbing and
heating business for over 30 years working for
AO Smith, Weil-McLain & Triangle Tube. He has
designed products for the water heating and boiler
industries and has also been a product manager.
Monique Rub
Aprilaire
John Wuich
John Wuich is the Aprilaire District Business
Manager for the Chicagoland market. A former
past Illinois ACCA chapter president, John has
been a successful HVAC business owner and
still holds his active contractor’s license. He is
certified in air balancing and ventilation as well
as a NATE-certified trainer in indoor air quality
products. He has a strong understanding of
IAQ product performance, application, and
installation and is also versed in in-home
selling strategies and techniques.
© Munch’s Supply 2016. All rights reserved. 03245_0616
Course Descriptions
No Pressure Selling for CSR’s with Chris Carlisle*
8-hour class $295
Triangle Tube: Up Close and
Personal with Don Metrish
COMPLETE THIS
CLASS TO BE
REGISTERED
AS A CERTIFIED
TRIANGLE TUBE
CONTRACTOR
Want to make your business more profitable? This customer service
course will give you the skills you need! You’ll understand the
“value-selling” approach to business as well as best practices for
uncovering customer needs, dealing with difficult customers and
creating a positive experience in every interaction. You’ll leave with
the essential knowledge of the features and benefits upgraded
comfort systems can provide and a deep understanding of the vital
role they play in the sales process as well as the dealership as a
whole. For owners, managers or customer service representatives.
8-hour class $75
Business-to-Business Selling 101 with Chris Carlisle*
Light Commercial Troubleshooting & Product
Review with Bill Allen
2-day class $495
Perfect for owners, managers, commercial account reps and
technicians, this two-day program provides an introduction into
the opportunities in the light commercial marketplace. While the
primary focus is replacement equipment sales, prospecting and lead
generation, there is also an emphasis on maintenance and service.
The detailed program covers the entire sales process from initial
contact through survey, presentation and follow-up. Overcoming
objections is also touched on.
Revenue Growth Through Whole Home
Dehumidifier Sales with Doug Hoffman
3-hour class $59
2 continuing education hours
line, boiler installation, maintenance, set up, Smart Tanks, and more.
*Training held at Lyall, Thresher & Associate Training Facility:
1101 Tonne Ave. Elk Grove Village, IL 60007
6-hour class $75
This class will focus on diagnostics and troubleshooting for UCP and
ReliaTel controls. It will highlight test mode, temporary operation
and default functions to help technicians properly diagnose and
repair units in as little time as possible. Technicians will also learn
the operation of ignition controls and gas heating components for
Precedent and Voyager units.
FREE
POCKET
PSYCHROMETER
FOR EACH
COMPANY—
$89 value!
This class will expose and dissect the best practices from
quoting to overcoming price objections of some of the most
successful contractors in America. You will learn in-depth how
the Aprilaire products work, the numerous solutions they provide,
and most importantly how to sell them to customers eager for the
solutions they offer. The class is very unique and full of stunning
facts regarding home moisture control problems and will provide
attendees with the in-home tools and literature needed to start
immediately selling these revenue-rich products. A high quality inhome selling Fieldpiece Pocket Psychrometers will be provided to
each company who attends. ($89 value)
Like to travel?
Enjoy a unique opportunity to experience Triangle
Tube’s live-fire training facility in Elk Grove Village,
IL. This training event created exclusively for Munch qualifies as
factory training and gives hands-on experience with the full Triangle
Revenue Growth Through Aprilaire
Humidifier Sales with John Wuich
3-hour class $59
2 continuing education hours
You will learn in-depth the Aprilaire humidification line up
and changes for 2016, how the products work, application
guidelines, new Wi-Fi control strategies, and correct installation
techniques. We will discuss the numerous solutions and benefits
humidifiers provide. Most importantly, you will learn how to get
back to the proven basics on how to sell humidifiers to customers.
The class is unique and full of powerful facts regarding home
dryness control problems. Aprilaire will provide attendees with the
in home tools and literature needed to start immediately selling
these revenue rich products. Also, one high quality in home selling
Fieldpiece Pocket Psychrometer will be provided to each company
who attends. ($89 value)
You are invited to join us for these training sessions in Michigan†.
Eliminate the Fear of the Low Price: American Standard
ASSET and Trane Boot Camp* with Steve Hughes
4 days, 8-hour/day class $1,695
Ready to take your business to the next level? This offering is by far the best
sales training course in the industry today. Join us to learn EACH aspect of the
sales process in detail including our extensive tools (Comfort Concerns List,
Wheel of Value and Estimated Energy Savings Chart). See the sales process in
action and sell the entire product line based on the value that the new comfort
system provides. You’ll benefit from extensive role play opportunities with
special emphasis on No Pressure tools to help overcome objections.
Steve Hughes
No Pressure Selling
Steve Hughes is an accomplished
trainer. His passion for No Pressure
Selling is rooted in his years of success
as a sales manager. During that time, he
built his team from three to eight fulltime sales people and grew company
sales from 2.5 to 11.3 million! He is
thrilled to be teaching this class and
supporting an industry that has made
such a difference to him and his family.
Trainings held at Munch’s Brighton Training Center: 7867 Lochlin Dr. Brighton, MI 48116
Recommended hotel: Courtyard Marriott, Brighton, MI 7799 Conference Center Dr. Brighton, MI 48114 (810) 225-9200
†
Please note: travel and accommodations are the attendee’s responsibility in addition to the course fee.
FREE
CALEFFI
AUTO FILL—
$45 value!
Course Descriptions
Hydronic Components 101
8-hour class $50
S-Series Furnace Installation and Configuration
with Preston Meints
Ready to learn more about Caleffi and Grundfos? Join us for a
full-day of in-depth training created exclusively for Munch at the
Lyall, Thresher & Associates facility in Elk Grove Village. Topics
will include: Caleffi product review and application, air, dirt, and
hydro separation, water quality and treatment, along with zoning
with valves and pumps. Plus, we’ll include a detailed walk through
of Grundfos basic pump operation (pump curves, placement,
selection), application and selection of high-efficiency variable
speed pumps and water recirculation. This class will be taught by
Caleffi and Grundfos certified trainers. Attendees will receive a free
Caleffi Auto Fill ($45 value).
4-hour class FREE
Training held at Lyall, Thresher & Associate Training Facility:
1101 Tonne Ave. Elk Grove Village, IL 60007
Communicating and Modulating Zoning Class
with Arturo Balbuena
Dunkirk Steam Training with Jason Mangos
3-hour class FREE
3 continuing education hours
Want to expand your steam offering? Don’t miss this in-depth, halfday training on Dunkirk boiler selection and sizing, components,
venting categories and options, near boiler and system piping,
combustion air requirements and troubleshooting.
Dunkirk High Efficiency Condensing Systems
with Jason Mangos
4-hour class FREE
3.5 continuing education hours
Join us for Dunkirk’s half-day presentation on industry trends,
the combustion cycle, condensing technology, modulation and
turndown plus heat exchanger construction, boiler selection, combi
selection and DHW sizing. Plus, you’ll review venting, near boiler
piping, variable vs. fixed speed pumps, zoning pumps and valves,
boiler commissioning, servicing, troubleshooting and maintenance
along with hot water heating options.
Solving Air Volume Problems with Mike Prokup
6-hour class $99
5.5 continuing education hours
Does correcting indoor air volume issues present a challenge to you?
Charging with subcooling or superheat cannot be accomplished if
This class is designed to highlight the features and benefits of the
new S-Series Furnace. This includes set-up procedures, wiring
configurations, installation tips and more. This class will also review
the conversions that allow the 3-way poise and other installation
offerings. Plus, the flexible three-way positioning on the up-flow
model will allow you to install horizontal left or horizontal right! In
addition see just how simple the new design is for easy removal of
the blower housing and heat exchanger. And we’ll provide in-depth
troubleshooting on the new control board.
4-hour class FREE - maximum class size 15
Join us for a half-day class that includes an in-depth look at
Communicating and Modulating Zoning applications, operation and
troubleshooting as well as system components, wiring, set up and
diagnostic tools.
Honeywell: Be YOUR HOMEOWNER’s Superhero!
4-hour class FREE
Join us to learn what Honeywell products you can offer to provide
your customers modern conveniences including instant temperature
notifications, wirelessly relocating thermostats, easy zoning
solutions, early water leakage detection and more. We will elevate
your knowledge of connected products that are rapidly expanding
in our marketplace.
Navien: Premium Condensing Gas Tankless Water
Heater and Boiler Training with David Hoskyn
2-hour class FREE
Join the Navien team to learn complete details on features, benefits,
installation, maintenance, set-up and services for this hot category.
Gas Furnace Troubleshooting &
Product Review with Mike Prokup
6-hour class $119
5 continuing education hours
indoor air volume is not properly adjusted. This class will teach you
how to measure indoor air volume using the external static pressure
measurement or heat-rise method, identify causes of improper
air volume and correct, diagnose and address causes of poor air
volume delivery to registers. Manual D method of duct design will be
introduced along with the proper use of a duct calculator.
Want to learn how to properly troubleshoot gas furnaces? Upon
completion, you should be able to identify and correct causes of
no heat related to all stages of the ignition sequence timeline. In
addition, you’ll also learn service procedures for problems in
single-stage and two-stage models as well as standard and variable
speed gas furnaces.
This class will NOT cover communicating gas furnaces.
Communicating Gas Furnace Troubleshooting
& Product Review* with Mike Prokup
Air Conditioner & Heat Pump
Troubleshooting with Mike Prokup
6-hour class $119
6-hour class $99
Wish you knew more about communicating gas furnaces? This
class will focus on the fundamentals of communicating gas furnace
setup and testing. You will learn the proper start-up procedures
and sequence of operations, including lights-off and modulation
sequences. In addition, testing procedures for inducer assemblies,
pressure switches, flame detection circuits and limit circuit tests
will be discussed. Understanding diagnostic error codes will also be
reviewed. This class will ONLY cover communicating gas furnaces.
Would you like to learn how to establish operating performance that
matches the efficiency, capacity and reliability levels as specified by
the air conditioning manufacturer? Join us and learn the limits of
the refrigeration cycle, line-set applications, air volume, compressor
and refrigerant/oil/moisture limits along with the service procedures
required to achieve proper operation for differing applications
and installation conditions. By understanding how systems are
engineered, you can correct improper operation and improve
equipment performance.
*Class available to American Standard and Trane Dealers only.
5 continuing education hours
EPA and NATE Testing Selection
According to a survey by Decision Analyst Inc., 90 percent of consumers prefer a certified HVACR technician to service
their heating and cooling systems. It is no surprise that consumers want a job done right the first time. Call-backs are not
only expensive to you and inconvenient to your customers, they can undermine the relationships with your customers you
have worked so hard to establish. Do not let an inexperienced, non-certified technician put your business at risk.
Testing can be arranged for training centers at any of our convenient locations. PLEASE NOTE: TESTING WILL BE HELD
AT LOCATION REQUESTED BELOW.
EPA Testing
NATE Testing
Test Date: 09/14/2016 Fee: $75
Test Date: 09/28/2016 Fee: See below
The EPA passed regulations concerning the proper
handling of refrigerants (Clean Air Act, Section 608).
In an effort to guarantee that service persons have read
and understand these regulations, the EPA requires
that all service persons pass an exam and become
certified in proper refrigerant handling techniques.
Munch’s Supply offers four exam and pricing
options for NATE testing. See below for
complete details.
PRICE
TEST
TOTAL
PER ATTENDEE
EPA Testing
$75
09/14/2016 2:00 p.m. - 4:00 p.m.
Name Testing Location Company Name Purchase self-study guide at your local Munch’s Supply branch to prepare prior to the exam. Questions? Please call Cara at 815-723-1111.
NATE Testing: Complete Package Includes Core Exam + One Special Exam and Study Guides
$379
09/28/2016 1:00 p.m. - 5:00 p.m. You must pass both the core and one specialty exam to be NATE Certified.
Choose one: o Air Distribution Service o Air Distribution Installation o Air Conditioning Service
o Air Conditioning Installation o Heat Pump (includes A/C) Service o Heat Pump (includes A/C) Installation
o Gas Heating Service o Gas Heating Installation o Oil Heating Service o Oil Heating Installation
BEST
VALUE!
NATE Testing: Specialty Exam Only Ideal for contractors who have passed a core exam within the grace period. $160
09/28/2016 1:00 p.m. - 5:00 p.m. You must pass both the core and one specialty exam to be NATE Certified.
Choose one: o Air Distribution Service o Air Distribution Installation o Air Conditioning Service
o Air Conditioning Installation o Heat Pump (includes A/C) Service o Heat Pump (includes A/C) Installation
o Gas Heating Service o Gas Heating Installation o Oil Heating Service o Oil Heating Installation
NATE Testing: Core Exam Only Ideal for contractors who have passed a specialty exam within the grace period. $160
09/28/2016 1:00 p.m. - 5:00 p.m.
NATE Testing: Self Study Guides Ideal for reference, choose as many as you need.
$49 ea
o Core Essentials o Air Distribution o Air Conditioning o Heat Pump (Includes A/C) o Gas Heating o Oil Heating
Name Email (required)
Company Name NATE ID (if applicable) Testing Location IMPORTANT: To receive your NATE study guide, payment must be made at the time of pick up. If you have an
open charge account with Munch’s Supply, the NATE study guide will be billed to your account under existing
terms. The cut-off date for registration is 09/09/2016.
PLEASE NOTE: Cell phones, Blackberries, scientific calculators, etc. WILL NOT be allowed in the testing room. If they are brought in, they will be collected by
the testing proctor, and returned to you after the testing is complete. ALL TESTING MATERIALS WILL BE PROVIDED BY MUNCH’S SUPPLY.
Register Today
Company Name Phone Contact Name Email Address City State Zip Payment Method:
oM
unch’s Charge Account
P.O. # oC
heck Enclosed
Check # o Credit Card - Please call
815-215-5031 to pay by credit card.
Email your training request to cara.nicholson@munchsupply.com or fax to 815-207-6533.
Cancellation Policy: In an effort to keep class costs at a minimum as well as providing an accurate amount of class materials and refreshments, we ask that all
cancellations take place at least one week prior to the date of the class. Failure to cancel prior to one week before the class will result in your company being
charged for the full amount of the class.
Course Selection
Please note, dates are subject to change. Maximum class size is 35.
S-Series Furnace Installation and Configuration - FREE
o Thursday, August 18 - 8:00 a.m. - noon - Hillside
Attendee Attendee Attendee Attendee o Thursday, October 6 - 8:00 a.m. - noon - Hillside
Attendee Attendee Attendee Attendee Revenue Growth Through Whole Home Dehumidifier Sales - $59 per person
o Tuesday, August 23 - 9:00 a.m. - noon - Hillside
Attendee Attendee Attendee Attendee Light Commercial Troubleshooting & Product Review - $75 per person
o Thursday, August 25 - 8:00 a.m. - 2:00 p.m. - Hillside
Attendee Attendee Attendee Attendee Honeywell: the HOMEOWNER’s Superhero! - FREE
o Tuesday, August 30 - 8:00 a.m. - noon - Hillside
Attendee Attendee Attendee Attendee Triangle Tube: Up Close and Personal - $75 per person
o Wednesday, August 31 - 8:30 a.m. - 4:30 p.m. - Elk Grove Village
Attendee Attendee Attendee Attendee Air Conditioner & Heat Pump Troubleshooting - $99 per person
o Thursday, September 8 - 9:00 a.m. - 3:00 p.m. - Hillside
Attendee Attendee Attendee Attendee Solving Air Volume Problems - $99 per person
o Tuesday, September 13 - 9:00 a.m. - 3:00 p.m. - Hillside
Attendee Attendee Attendee Attendee See back for more classes.
Course Selection
Gas Furnace Troubleshooting & Product Review - $119
o Thursday, September 15 - 9:00 a.m. - 3:00 p.m. - Hillside
Attendee Attendee Attendee Attendee o Monday, September 26 - 9:00 a.m. - 3:00 p.m. - Hillside
Attendee Attendee Attendee Attendee No Pressure Selling for CSR’s* - $295 per person
o Monday, September 19 - 8:00 a.m. - 4:00 p.m. - Hillside
Attendee Attendee Attendee Attendee Business-to-Business Selling 101* - $495 per person
o September 20-21 - 8:00 a.m. - 4:00 p.m. - Hillside
Attendee Attendee Attendee Attendee Hydronic Components 101 - $50
o Wednesday, September 21 - 9:00 a.m. - 3:00 p.m. - Elk Grove Village
Attendee Attendee Attendee Attendee Revenue Growth Through Aprilaire Humidifier Sales - $59
o Thursday, September 22 - 9:00 a.m. - noon - Hillside
Attendee Attendee Attendee Attendee Communicating Gas Furnace Troubleshooting & Product Review* - $119 per person
o Thursday, September 29 - 9:00 a.m. - 3:00 p.m. - Hillside
Attendee Attendee Attendee Attendee Dunkirk Steam Training - FREE
o Tuesday, October 4 - 8:00 a.m. - 11:00 a.m. - Hillside
Attendee Attendee Attendee Attendee Dunkirk High Efficiency Condensing Systems - FREE
o Tuesday, October 4 - Noon - 4:00 p.m. - Hillside
Attendee Attendee Attendee Attendee Navien: Premium Condensing Gas Tankless Water Heater and Boiler Training - FREE
o Tuesday, October 11 - 8:00 a.m. - 10:00 a.m - Hillside
Attendee Attendee Attendee Attendee Zoning Class - FREE
MICHIGAN CLASS
o Thursday, October 13 - 8:00 a.m. - noon - Hillside
Attendee Attendee Attendee Attendee Eliminate the Fear of the Low Price: American Standard ASSET and Trane Boot Camp* - $1,695
o August 23-26 - 8:00 a.m. - 4:00 p.m. ET - Brighton, MI (Class available to American Standard and Trane Dealers only.)
Attendee Attendee Attendee Attendee Email your training request to cara.nicholson@munchsupply.com or fax to 815-207-6533.