spring - NetJets

OPS + ADVISORIES
PROTECTING BOTH YOU
AND YOUR AIRCRAFT
FEEDBACK
We welcome your feedback
concerning the NetJets and
Marquis Jet Card programs
and this newsletter:
877-NETJETS (877-638-5387)
netjetsfeedback@netjets.com
NetJets Risk Management will renew the Aviation
Aircraft insurance policy for the NetJets fleet of aircraft
effective May 1, 2012.
The newsletter for NetJets® Owners and Marquis Jet Card® Owners
spring
2012 NetJets liability insurance coverage by aircraft type
$300 million $400 million
Citation V Ultra Falcon 2000EX/2000
Hawker 400XP Gulfstream G450/G400/GIV-SP
Citation Encore+/Encore
Gulfstream G550/GV
Phenom 300 Platinum Edition Global 5000
Citation XLS/Excel
Global 6000
Hawker 900XP/800XP
Citation Sovereign
Citation X
Gulfstream G200
Coverage includes:
• Hull insurance – covers any physical damage to the aircraft (equivalent to the
Fair Market Value of the aircraft)
• Liability insurance – covers and protects against a suit or claim for bodily
injury or property damage including passengers
• War Risk insurance – covers physical damage to the aircraft as well as any
passengers and third party liability resulting from an act of war, terrorism,
confiscation, or hijacking. Third party liability limits are based on the maximum
takeoff weight of each aircraft and also the regulatory requirements.
Invoicing
For NetJets Share and Lease Owners, Hull and Liability coverage are included
in your Monthly Management Fee. You will be invoiced for War Risk coverage on
or around May 1.
For Marquis Jet Card Owners, Hull, Liability, and War Risk coverage are
included in the cost of your Card.
For more information
For a copy of your complete insurance policy or your insurance certificates
or for information on additional excess aircraft liability insurance programs,
please contact the NetJets Risk Management department at 614-239-3687
or riskmanagement@netjets.com.
UPDATE
NetJets Inc. is a Berkshire Hathaway company.
All fractional aircraft offered by NetJets® in the United
States are managed and operated by NetJets Aviation, Inc.
Executive Jet® Management, Inc. provides management
services for customers with aircraft that are not fractionally
owned, and provides charter air transportation services
using select aircraft from its managed fleet. Both of these
operating companies are wholly owned subsidiaries of
NetJets Inc. All fractional aircraft offered by NetJets Europe
are operated, maintained, and crewed by NetJets
Transportes Aéreos, SA, a Portuguese/EU air carrier. Marquis
Jet® Partners, Inc. is a wholly owned subsidiary of NetJets
Inc. and sells the Marquis Jet Card®. Marquis Jet Card
flights are operated by NetJets Aviation under its 14 CFR
Part 135 Air Carrier Certificate.
©2012 NetJets Inc. All rights reserved. NetJets, Executive
Jet, Marquis Jet, and Marquis Jet Card are registered
service marks.
ONL11112
2012
HIGHLIGHTS
OWNER EXCLUSIVES
SPRING 2012
UPCOMING EXCLUSIVE EVENTS
FEATURE STORIES
8. Profile on NetJets® pilot Ken Kessner
14. Interview with NetJets Owner
Susan S. Elliott
8
From protecting dignitaries
to flying them
20. NetJets Employee Charitable
Contributions Committee
OPS + ADVISORIES
10. NetJets negotiates fuel rates and
passes on savings
HOSPITALITY AT THE masters
Date: Thursday-Sunday, April 5-8, 2012
Location: Augusta, Georgia
If you are planning to attend the 2012 Masters Golf Tournament, please join
us at the NetJets Hospitality House in Augusta. Our Hospitality House is a place
to relax, cool down, eat, drink, and enjoy the incredible golf festivities during
the Tournament week at The Masters.
11. ID requirements on NetJets flights
18. Update on FET
Our daily hospitality includes breakfast, lunch, and cocktails. We will also provide
valet parking and storage for your cell phone before you head out to the course.
19. Traveling with pets
24. Annual insurance renewal
OWNER EXCLUSIVES
On Friday, April 6, please join NetJets; the voice of The Masters, Jim Nantz;
and a selection of our NetJets PGA professionals for a special dinner in a
private home ten minutes from the course.
3. The Masters and Art Basel
4. Highlights from Art Basel Miami Beach
17. Expedited aircraft registration
22. First Global 6000 enters completion phase
The Last Word
23. A message from Adam Johnson
20 Fulfilling a Make-A-Wish dream
palette ), 19 67
ousquetaire à sa
16. NetJets debuts new wings for flight crews
To kick off Art Basel, you are invited to mingle with VIPs from the art world at
the invitation-only preview days of the show, held on Tuesday, June 12 and
Wednesday, June 13 before the official opening of Art 43 Basel. In addition
to tickets to the show, you will have VIP access to the NetJets Private Lounge
and the Art Collectors Lounge.
ste de profil (M
12. Ferry Waiver Program expansion
Date: Tuesday-Sunday, June 12-17, 2012
Location: Basel, Switzerland
asso I Peintre, bu
10 SAVING ON FUEL
NEW + NOTEWORTHY
vip access TO art basel
Art 43 Basel features nearly 300 leading international galleries exhibiting modern
and contemporary art by more than 2,500 artists. Additional highlights of this
year’s show include Art Unlimited, Art Statements, Art Feature, Art Edition, the
Art Basel Conversations series, Art Film, and Basel’s many museum receptions.
Among this year’s museum exhibition highlights are Jeff Koons at the Fondation
Beyeler and Hilary Lloyd at Museum für Gegenwartskunst.
These invitations are for principal NetJets Owners and
Marquis Jet Card ® Owners and are not transferable.
Krugier I Pablo
Pic
6. Chauffeured services from
EmpireCLS and Savoya
rs v p
netjets events department
212-692-2694
events@netjets.com
Spring 2012 | UPDATE | 3
OWNER EXCLUSIVES
a recap of NETJETS HOSPITALITY
Art basel miami beach 2011
For the 10th consecutive year, NetJets sponsored Art Basel Miami Beach and celebrated the most
important modern and contemporary art show in the hemisphere.
The day before the official opening of the show, NetJets Owners and Marquis Jet Card Owners attended
the invitation-only Private Preview and Vernissage. They also enjoyed relaxing in our newly expanded
NetJets Private Lounge.
In celebration of the ten-year milestone, NetJets hosted a cocktail party at a private home on Star Island.
The best in contemporary art was highlighted in an installation curated by Micaela Giovannotti and NetJets.
Indoor and outdoor spaces showcased various works of art including a special sound installation by Sari
Carel; sculptural installations by artists Sheila Pepe and Xaviera Simmons; sculptures by Rachel Feinstein,
Tracey Emin, Orly Genger, Cosima von Bonin, and Ursula von Rydingsvard; photography by Shirin
Neshat; paintings by Carrie Moyer and Kaye Donachie; and video work by Ana Mendieta and Jennifer
Steinkamp. DJ Jessica Who? and the rum & coffee band! kept a cool vibe going throughout the evening,
and three magnificent Riva and Pershing yachts provided by the Ferretti Group were docked at the Star
Island property on Biscayne Bay to complete the picture.
Artist Joshua Levine and visual director Rachel Levine
Cosima von Bonin’s Smoke 2008/2011 (Cosima von Bonin NetJets Chairman and CEO Jordan Hansell with Art Basel
co-directors Annette Schönholzer and Marc Spiegler
& Michel Wuerthle)
Patio view, including Orly Genger’s Beefcake Chaise
Lounge (grey)
Executive Director of Skowhegan Sarah Workneh and
artists Sheila Pepe and Carrie Moyer
“rum & coffee band!” set the vibe for the evening
Owners mingled on yachts from the Ferretti Group
Davidoff provided the finest rolled cigars
Sheila Pepe’s Corner Piece
Revelers scene – and being seen
Tracey Emin’s I Whisper to My Past, Do I have Another
Choice and Jennifer Steinkamp’s Orbit 11
Artist Shari Applebaum
4 | UPDATE | Spring 2012
Curator Micaela Giovannotti and artist Emilio Perez
Names and photos printed with permission.
Spring 2012 | UPDATE | 5
OWNER EXCLUSIVES
YOUR CHAUFFEUR AWAITS
Chances are, your next flight will be to or from a city in which you can enjoy outstanding ground
transportation from EmpireCLS, which serves over 700 cities worldwide.
NetJets has partnered with two world-class ground transportation providers to get you
to or from the airport – or any other destination – safely, efficiently, and in style
In 60 countries, spanning North America, Europe, Asia, and Oceania, NetJets Owners and
Marquis Jet Card Owners can enjoy stress-free chauffeured service provided by Savoya.
Exclusive benefits
Owners can take advantage of NetJets-preferred rates from EmpireCLS. In addition, Owners are invited to enjoy three complimentary
hours of ground transportation, to be used for trips of at least one hour. To redeem your free hours,1 call EmpireCLS at 800-4515466 ext. 2897, the dedicated toll-free telephone number for NetJets Owners and Marquis Jet Card Owners. You can book your
ground transportation through EmpireCLS or your Owner Services Team.2
Exclusive benefits
Owners can take advantage of NetJets-preferred rates from Savoya. In addition, Owners are invited to enjoy four complimentary hours
of ground transportation, to be used for trips of at least two hours. To redeem your free hours,1 call Savoya at 888-379-2048, the dedicated
toll-free telephone number for NetJets Owners and Marquis Jet Card Owners, or visit www.savoya.com/netjets. You can book your
ground transportation through Savoya or your Owner Services Team.2
About EmpireCLS
In Norwood, New Jersey, in 1980, Empire Transport Services launched what would become the industry standard for limousine
service domestically and internationally. In Los Angeles, California, in 1981, CLS Worldwide Chauffeured Services became the premier
car service for CEOs and the entertainment and media elite in Hollywood and Beverly Hills. One year and 50 states apart, the two
companies shared a vision: to establish world-class executive travel services that merge the art of chauffeuring with luxury, privacy,
personalization and ease. In 2005, the two giants from opposing ends of the continental United States met and merged to form
EmpireCLS, the most recognized and distinguished personal executive travel service. On call and in demand in over 700 cities, their
highly specialized approach favored by CEOs, dignitaries, executives, and entertainers around the world is ready to transport you.
About Savoya
Since 2000, Savoya has provided more than global chauffeured services for discerning travelers; they have provided peace of mind in
an industry fraught with complications and headaches. Backed by proprietary technology and industry-leading safety and security
measures, their exceptional team has earned the trust of the world’s most distinguished companies and individuals. Their clients enjoy
perfectly-executed ground transportation in 60 countries worldwide, throughout North America, Europe, Asia, and Oceania.
Every EmpireCLS driver is not only a licensed chauffeur but has also passed a series of background checks. Uniformed, professional,
courteous, prompt, and versed in the art of defensive driving, their job is not merely to take you where you are going and, if need be,
wait for you and take you back, but also to provide you with an experience defined by safety, security and luxury.
Through rigorous screening processes, secured technology systems, and the industry’s highest insurance standards, safety and security
measures are built into every process. Highly-trained, senior chauffeurs carry out each mission adhering to strict processes and standards.
Every EmpireCLS car is customized to your needs, and special vehicles are available upon request. Current models in EmpireCLS’ global
garage include: Maybach, Mercedes-Benz, BMW, Audi, Cadillac Escalade SUVs, Lincoln Navigator SUVs, stretch limousines, Lincoln L-Series
sedans, luxury coaches, Mercedes Sprinter vans, Ford Econoline vans, and hybrid and alternative fuel vehicles.
To better serve you, both EmpireCLS and Savoya:
• Work directly with CrossroadsTM – NetJets’ proprietary catering, ground transportation, and FBO communications system – to position your vehicle and automatically
adjust the reservation as needed based on changes to your arrival date, arrival time, and/or passenger count.
1
Offer is for the principal NetJets Owner or Marquis Jet Card Owner, is nontransferable, and is redeemable only once.
2
There is a 5% surcharge if the charge is billed through NetJets.
6 | UPDATE | Spring 2012
Savoya employs a dedicated team of client care experts who provide the highest level of prompt and personal service and are available
24 hours a day, 365 days a year via phone, email, or online chat.
• Provide driver status alerts, offering comprehensive notification services via email or SMS text message to the lead passenger, an executive assistant, a travel
planner, and/or any other individual you designate. Alert options include reservation details, chauffeur contact information, and vehicle onsite notifications. Owners
may sign up for email or SMS text notifications from EmpireCLS at www.empirecls.com/netjets and from Savoya at www.savoya.com/netjetsnotifications.
Spring 2012 | UPDATE | 7
netjets pilot ken kessner
Rescuing a baby from a home in which a man fired gunshots at his
ex-wife and daughter who tried to flee after a domestic dispute. The
gunman also shot at responding patrol officers.
Greeting Pope John Paul II in Los Angeles in 1987. Kessner provided motorcade security for the Pontiff
during his visit.
Arresting developments
As a former S.W.A.T. team member and Air Support Division flier with the
L.A.P.D., veteran NetJets pilot Ken Kessner has what some might consider a
pretty unconventional background for a private jet pilot. Until you consider the
fact that, for Kessner, the concept of “protect and serve” is all about customer
service.
The streets of L.A.
Chicago native Ken Kessner will tell you that every turn in his life happened
pretty naturally. After relocating with his family to Southern California, he had
intended to become a doctor, “but after trying to hack the tough course load in
college, I decided on a little ‘course correction,’” he said. He entered the Los
Angeles Police Academy in the mid-1970s with the intention of beginning a
career as a “regular street cop.” Through the course of his duties, he was
exposed to a number of departments and functions – everything from Hollywood
vice to patrolling South Central Los Angeles – and was eventually recruited for
the department’s decorated elite S.W.A.T. unit.
“S.W.A.T. in Los Angeles is a subset of what is called the Metro Division, so I
applied for a transfer to Metro,” he tells us. “From there, they look at your
8 | UPDATE | Spring 2012
background, your work ethic … trying to see if you’re a match for special duty
like the S.W.A.T. team. It’s pretty much an invitation-only situation and, luckily,
I caught their eye.”
Basic training
Kessner received the full, military-style S.W.A.T. training, which includes
instruction and cooperative programs with elite law enforcement and military
units like the FBI and Seal Team Six, to name a few. He excelled over his initial
seven plus years and was eventually promoted to the rank of sergeant.
“In the L.A.P.D., after you get a significant promotion, they rotate you back
to patrol duties for a few years before you can go up for another specialized
assignment, so you’re never too far away from knowing what it’s like on the
streets,” he said. “During that time, I went out on my own and got my fixedwing certification and instrument rating to make myself more attractive for
what I wanted to do next.” Next, for Kessner, was joining the department’s
elite Air Support Division, a post so coveted that there are usually 20 to 30
applicants for a single opening. “I guess they wanted me on the streets for a
while before they let me go up in the air,” he quipped.
Before piloting the Citation Excel for NetJets, Ken Kessner
flew helicopters for the L.A.P.D.’s Air Support Division
Meeting President Ronald Reagan in 1986 at the Century Plaza Hotel. As a sniper
in L.A.P.D.’s S.W.A.T. unit, Kessner assisted the U.S. Secret Service with
protection of the President and other heads of state.
Air support
The L.A.P.D. has the largest airborne domestic law enforcement agency in the
world, with a staff of about 80 operating a fleet of 16 helicopters and a King
Air aircraft. The King Air is used mostly for investigation-related transport,
but the bulk of the work is airborne patrol – in Bell JetRangers, American
Eurocopter AS350s, and Bell 407s, when Kessner was involved. If you have
watched police footage with a spotlight shining down on a fleeing felon as he
jumps over fences and scoots down alleyways, you have a taste of the kind of
work Kessner was doing. “There are one to three helicopters in the air from
9:00 a.m. to 3:00 a.m. the following morning everyday in Los Angeles. We
patrol sections of the city, and about 50 percent of the time, we are the first
personnel onsite when something goes wrong. One of our Air Support sayings
is: ‘The mission is the same, the vehicle has changed.’”
In his career, Kessner provided antiterrorist capabilities during the 1984 Summer
Olympics as well as security for VIPs like President Ronald Reagan and Pope
John Paul II, so he must have plenty of stories to tell, right? “Well, I was watch
commander during the O.J. white Bronco incident, but more memorable for
me was that I was in the air right after the Northridge Earthquake in 1994. It
was surreal: fires, plumes of smoke, smoke leeching up from under the streets
Boarding the Citation Excel, which Kessner has flown for NetJets since 2001.
from underground gas mains, pancaked multi-story buildings … a real tragedy.
You want to do as much as you can, but once a helicopter lands, it’s really
just ‘two more cops on the ground.’ We’re really much more useful in the air,
assessing damage, directing emergency vehicles and running a structural
checklist to ensure that a bad situation doesn’t get any worse.”
The NetJets chapter
Kessner retired from the L.A.P.D. on St. Patrick’s Day 2001, but he already
knew what he was going to do when he turned in his shield. He’s been flying
the Citation Excel for NetJets since he left the force. “Everyone in aviation had
been talking about NetJets, and most pilots put flying jets at the top of their wish
list,” he said. “The company seemed like the perfect combination of aviation
and customer service.” Customer service? Why would an ex-cop be interested
in customer service? “Actually, police work is all about customer service, when
you think about it,” he said. “The citizens are our primary customers and we
interact with them daily in every kind of situation imaginable. The bad guys are
our customers to some extent, too, and you never know what you’re going to
get. You have to think on your feet and try to make everything as easy and safe
as possible. The specifics are totally different, but the skills are exactly the
same – people skills.”
Spring 2012 | UPDATE | 9
OPS + ADVISORIES
OPS + ADVISORIES
KEEPING FUEL COSTS IN CHECK
DON’T FORGET YOUR ID
The size of our fleet provides you with significant benefits, from guaranteed
aircraft on short notice to the ability to upgrade and downgrade to the industry’s
most comprehensive ferry waiver program, to name a few. Another benefit is
that we are able to negotiate discounted fuel prices and pass savings on to you.
All of these efforts have combined to increase the average discount NetJets
Owners and Marquis Jet Card Owners receive off the national average price
of fuel from $0.67 per gallon in August 2003 to the current savings of $1.31
per gallon. This discount has saved Owners millions of dollars per year in fuel costs.
Since its formation in 2003, the NetJets Fuel Department has worked to help
minimize the impact of the rising cost of jet fuel to Owners. We have been
able to keep prices lower through a variety of efforts, including:
• Negotiating competitive fuel price deals with the FBOs
• Working with fuel suppliers to find alternate supply sources
• Negotiating better freight rates
• Negotiating lower processing costs
• Restructuring transactions to minimize the tax impact
In addition, the NetJets Fuel Department also works to eliminate many of
the other fees that other private aviation companies charge their customers.
NetJets Owners and Marquis Jet Card Owners are not billed for many of the
services that FBOs and airports charge in the United States, including landing
fees, ramp fees, parking, lavatory use, ground power units, after-hours fees,
and more. In aggregate, this represents an average of over $30 million per
year in savings for Owners.
To ensure the safety of all passengers and crewmembers, the Federal Aviation
Administration (FAA) requires the flight crew on Part 135 flights to view
government-issued identification of all passengers 18 years of age or older and
to compare the IDs to the NetJets passenger manifest. For domestic Part
91(k) flights, we recommend that all passengers bring ID, but it is NetJets’
policy for the flight crew to check the identification of the lead passenger
only. For international flights, government-issued identification is required for
all passengers 18 years of age or older. Your flight crew will check IDs prior to
boarding your aircraft.
NetJets uses various means to help minimize the impact of rising jet fuel prices
It’s an FAA requirement and forgetting it could delay your flight
Approved forms of identification
Valid forms of government-issued photo identification include a driver’s license
and passport. Employee ID cards and photo cards from wholesale clubs, for
example, are not valid.
FLIGHT RULES AND ID REQUIREMENTS
Part 135 Flights – Flights for all Marquis Jet Card Owners and select
NetJets Owners* are flown under Part 135, so all passengers 18 years
of age or older must bring a government-issued photo ID.
Part 91(k) Flights – Flights for select NetJets Owners* are flown under
Part 91(k), so only the designated lead passenger will need to show ID
and then confirm the additional passenger(s).
*NetJets Owners who are eligible and have completed the acknowledgement required
by the FAA may elect to fly under Part 91(k) on a permanent or a flight-by-flight
basis. NetJets Owners who are not eligible or have not completed the required
acknowledgment are required to fly under Part 135. The NetJets passenger manifest
identifies the flight rule for each flight. For more information on Part 135 or Part 91(k),
please contact your Sales Executive or Account Executive.
Forgetting your identification
If you or your passengers arrive at the FBO without a government-issued ID,
NetJets has limited options. The most likely result is that the flight will have to
be delayed for the individual to return home to get his or her identification.
10 | U P D A T E | S p r i n g 2 0 1 2
S p r i n g 2 0 1 2 | U P D A T E | 11
Republic
Grand
Cayman
St. Thomas
NEW & NOTEWORTHY
Tortola
Anguilla
St. Martin/St. Maarten
Puerto
Rico
Cayman
Brac
Jamaica
St. Croix
St. Eustatius
St. Kitts
Dominica
Martinique
St. Lucia
St. Vincent &
the Grenadines
Grenada
netjets ferry waiver program map
Aruba
Alaska
Curaçao
Antigua
Guadeloupe
Greenland
Barbados
Iceland
Sweden
Finland
Norway
Bonaire
Trinidad &
Tobago
Canada
Denmark
Estonia
Latvia
Lithuania
St. Petersburg
Moscow
Minsk
Netherlands
United
Poland
Kingdom
Germany
Kiev
Czech
Luxembourg
L’viv
Republic Slovakia
Belgium
Austria
Switzerland
Hungary Romania
Slovenia
France
Bosnia &
Italy
Herzegovina
Serbia
Montenegro Kosovo Bulgaria
Macedonia
Portugal
Spain
Albania
Croatia
Turkey
Greece
Gibraltar
Malta
Cyprus
(Greek)
Morocco
Israel
Marrakech
Agadir
Ireland
Vancouver
Canadian cities
Muskoka
Montreal
Ottawa
Peterborough
Kitchener
Toronto
Sarnia
Windsor
London
United States
Kingston
Hamilton
Stratford
Azores
St. Catharines
St. Thomas
Madeira
Bermuda
Canary Islands
hawaii
Mexico
China
India
Hong Kong
Macau
Hawaii
Belize
Honduras
Collective Service Area
Guatemala
Nicaragua
Costa Rica
El Salvador
Venezuela
Panama
caribbean islands
Caribbean Islands
Grand Bahama
Bimini
Berry Islands
Nassau/Paradise Island
Colombia
Great Exuma
Ecuador
Eleuthera
The NetJets Ferry Waiver Program has been the most comprehensive in the industry since we first launched it in 2007. And now,
with a special promotion and the creation of a new zone, we have further enhanced the program to serve you even better.
Cat Island
San Salvador
Acklins Island
Brazil
St. Thomas
Puerto
Rico
Cayman
Brac
Jamaica
St. Croix
St. Eustatius
Curaçao
Tortola
Anguilla
St. Martin/St. Maarten
St. Kitts
Dominica
Martinique
St. Lucia
St. Vincent &
the Grenadines
Grenada
Aruba
Bonaire
Bolivia
Antigua
Guadeloupe
Chile
Group II
Hawker 900XP/800XP
Cessna Citation Sovereign
Paraguay
Barbados
Trinidad &
Tobago
Upgrade your aircraft, upgrade your zone*
Through December 31, 2012, when you request an upgrade to a larger aircraft type and fly on the requested aircraft type, you
will fly in the Ferry Waiver Zone associated with that aircraft type rather than the zone for the aircraft type owned. For example, if
you own a NetJets ShareTM, NetJets LeaseTM, or Marquis Jet Card® on the Citation Encore+ (Group I Zone) and your requested
upgrade to a Gulfstream G200 (Group III Zone) for a flight to Hawaii is approved, you will fly ferry free under Group III Zone rules.
Argentina
Uruguay
The new Group V Zone
For Owners of the Bombardier Global 6000, which is slated to enter the NetJets fleet in late 2012, NetJets has added a new
Group V Zone. The new zone includes the locations in Zones I-IV plus China, India, and South America. With this new zone,
you can fly halfway across the globe without incurring ferry fees.
About the NetJets Ferry Waiver Program
With the largest fleet and so many aircraft all over the world, NetJets Owners and Marquis Jet Card Owners in the NetJets
U.S. program benefit from our ability to waive the positioning (ferry) fees that are customarily charged to position or reposition
aircraft for flights both within the Collective Service Area and between the Collective Service Area and many of the most
popular international destinations. With the NetJets Ferry Waiver Program, the fleet is divided into five groups– based on
aircraft type – with zones corresponding to the range of the aircraft. For more information, ask your Sales Executive or
Account Executive for the NetJets Ferry Waiver Program brochure.
* Upgrade
requests are reviewed within 24 hours and are based on availability. Exchanges to the Phenom 300 Platinum Edition, Global 5000,
and Global 6000 are not available at this time.
12 | UPDATE | Spring 2012
Group I
Cessna Citation V Ultra
Hawker 400XP
Cessna Citation Encore+/Encore
Embraer Phenom 300 Platinum Edition
Cessna Citation XLS/Excel
Peru
Turks & Caicos
Dominican
Republic
NETJETS EXPANDS FERRY WAIVER PROGRAM
Now all Owners can fly ferry free to Hawaii and other locations
Abaco Islands
Andros
Grand
Cayman
Guyana
Suriname
French Guiana
Group III
Cessna Citation X
Gulfstream G200
Group IV
Dassault Falcon 2000EX/2000
Gulfstream G450/G400/GIV-SP
Gulfstream G550/GV
Bombardier Global 5000
Group V
Bombardier Global 6000
Owner Profile: susan S. elliott
Book author and Marquis Jet Card Owner Susan S. Elliott got her start in business on the ground floor at IBM (before it was
called Big Blue) working with massive computers (before it was called IT). As one of the first women to pioneer a career
in technology, her story is both a trailblazing inspiration and guide to surviving the ebb and flow of any competitive industry.
NetJets: So what brought you to IBM way back in 1958?
Susan S. Elliott: I had just graduated from Smith College and, back in
those days, career paths for women were still very narrow. I just didn’t want to
have to go to typing school! I took a position at IBM in St. Louis and learned
how to program (back then it was on “punch cards”). I stayed with IBM for
eight years, eventually working my way up to account management.
NJ: Sounds like you were on a steady career path.
What happened?
SSE: I discovered I was pregnant with our first child and, again, corporate
policies for mothers were so limiting back then. Also, I disagreed with IBM’s
projections for information technology. They thought it would always remain a
relatively small-scale industry; I felt it was just on the verge of taking off.
I wanted to keep working and had the possibility to pick up some side work
from a local bank, so I decided to incorporate and go independent. Back in
1966 this was completely unheard of! I successfully freelanced for decades.
When we moved to our state capitol in Jefferson City, Missouri, I worked for
the government, programming interactive educational systems. Subsequently,
we moved to Washington, D.C. as my husband was appointed by President
Nixon to the new Postal Rate Commission.
NJ: Was there an incident that kicked your business into
high gear?
SSE: In 1983, I participated in an auction that was offering the original IBM
P.C. I won that auction and paid only $4,000! But being an early owner of what
became the most revolutionary piece of technology in the modern world really
helped me take my business to the next level. Imagine, a computer that could
be in your own home! My company, Systems Service Enterprises, Inc. (SSE) grew
from a “cottage industry” to needing office space for over 100 employees. My
daughter now runs the company, and we specialize in developing courseware,
including the new mobile learning delivered on smartphones, and technology
management services for companies that help them harness the power of
technology. We grew because we always stayed at the forefront of IT development.
NJ: When did you decide to write your book Across the
Divide?
SSE: Well, I told you my daughter took over the business, and I needed
something to do! People always responded positively to my unique story. After
hearing, “You ought to write a book” about a thousand times, I thought it was a good
idea, but I was always too busy. We returned to Missouri, and I was appointed to
the board of the Federal Reserve Bank of St. Louis and was eventually named
chairman. I also began serving on corporate boards … things just got too hectic.
14 | UPDATE | Spring 2012
Name and photos printed with permission.
NJ: So what prompted you to really get started?
SSE: In 2008, we celebrated 25 years of SSE in the PC world and my
50 th year in IT. In the course of that celebration, I began pulling out my
memorabilia – photos, files – to document the key milestones. I sat down and
did a bullet-point outline. With the homework done, all I had to do was start
writing. It took about a year, but that’s how Across the Divide: Navigating the
Digital Revolution as a Woman, Entrepreneur and CEO was produced.
NJ: So is it meant to be an inspirational story?
SSE: On one level, yes. It is about my personal voyage navigating the digital
revolution as the title suggests, but it is also a chronicle of the major developments
of information technology – the personal computer, networks, multimedia – the
changes in technology that each drove the business to new heights. I describe
case studies and underscore what I see as seven essential criteria to succeed as
an entrepreneur. So it is also a business analysis book – to “pay forward” those
who helped me along the way.
NJ: And how has private jet travel with NetJets helped your
work?
SSE: I view my access to NetJets as a reward for decades of hard work.
I am in Southeast Florida, but I am still an officer in my company, which is
headquartered in St. Louis. We have clients all over the country – Boeing, the
Navy, Avon – so private jet travel is an enormous benefit. And, in my “new life”
as an author, I fly all over the country promoting the book and speaking at
business schools and community centers so, again, NetJets lets me lead that
new life as conveniently as possible.
For more information about Across the
Divide: Navigating the Digital Revolution
as a Woman, Entrepreneur and CEO, visit
www.susanselliott.com
Spring 2012 | UPDATE | 15
NEW + NOTEWORTHY
NEW + NOTEWORTHY
EARNING THEIR WINGS (AND TIES)
EXPEDITED AIRCRAFT REGISTRATION
You may notice something different about your flight crew the next time you fly
with NetJets.
Laws that are put in place to ensure your flight safety and protect your aircraft interest can sometimes cause inconveniences. For
example, an aircraft undergoing a change in the registration of any of its co-owners is required to remain in U.S. airspace and
might experience longer flight times due to air traffic.
NetJets introduces new crewmember uniform pieces to acknowledge tenure and achieve consistency
NetJets has issued new wings to pilots and flight attendants who have achieved
15, 20, or 25 years of service. The new wings are intended to recognize
the unwavering support and outstanding dedication of our longest-tenured
crewmembers, all of whom have contributed to building NetJets into the
worldwide leader we are today.
We are pleased to let you know that, after several years of discussions with NetJets, the Federal Aviation Administration (FAA)
recently adopted a new policy to allow expedited registration changes for aircraft that need to serve on a domestic flight routed
through less congested international airspace.
Understanding route restrictions
Under the law, when the FAA is processing the paperwork to record new ownership interests, the affected aircraft is restricted
to flying only in U.S. airspace. This restriction affects not only flights to international destinations but also domestic flights
when the optimal route passes through international airspace. For example, the most efficient routing for a flight from
New York to West Palm Beach is over the Atlantic Ocean, far enough from the shore to be in international airspace.
If the aircraft is undergoing a change in registration, the route must be within U.S. airspace.
The new wings are brilliant gold (rather than brushed gold) and all crewmembers
received a new set of wings corresponding to their current service year range.
Additionally, the wings of crewmembers who have reached the milestones of 15,
20, or 25 years of valued service contain one, two, or three stones, respectively.
Crewmembers began wearing their new wings late in 2011.
NetJets works to alleviate the situation
With the FAA’s February 2012 announcement, registration changes for aircraft that need
to operate in international airspace can now be expedited from a few weeks to mere days.
The FAA cited the “compelling evidence” that NetJets provided as being the basis
for its change in policy.
We’re proud to say that 10 NetJets pilots have already received the new
25-year pins, and 11 more will receive them in 2012 … pretty remarkable
considering we celebrated our 25th anniversary in 2011.
In addition, NetJets started transitioning to new pilot ties in March. NetJets U.S.
pilots previously wore either gold or black ties, but the new integrated tie features a
blue and black background with gold aircraft images throughout.
New Flight Attendant Wings
New Pilot Wings
Up to 5 years
5+ years
Up to 5 years
5+ years
10+ years
15+ years
10+ years
15+ years
20+ years
25+ years
NetJets recognizes the unwavering support
and outstanding dedication of flight crews with
wings that correspond to length of tenure.
16 | UPDATE | Spring 2012
NetJets continues working with the FAA to ensure the most efficient route is available to you
As a result
The FAA’s new policy enables NetJets to move aircraft through
registration changes more quickly when there are international flight needs.
With regulatory achievements like these, NetJets is better positioned
to ensure that each of your flights takes the most efficient route available
to minimize enroute flight delays and get you to your destination
as soon as possible.
S p r i n g 2 0 1 2 | U P D A T E | 17
OPS + ADVISORIES
OPS + ADVISORIES
CLARIFYING FET, THROUGH LEGISLATION AND LITIGATION
FLYING WITH PETS
New FAA legislation
The FAA Modernization and Reform Act of 2012 signed into law by President
Obama on February 14 and to take effect on April 1, 2012 clearly confirms
that fractional aviation is non-commercial for U.S. federal excise tax purposes,
and, like all other forms of general aviation, should be subject to a fuel tax
rather than a ticket tax. The overall impact of this tax change on the fractional
industry is intended to be revenue neutral to the IRS. Specifically with respect to
NetJets under the new legislation, the vast majority of NetJets Owners will see
a reduction in taxes paid.
If you have four legs and a bushy tail, you’re welcome onboard;
your owners just have to follow some simple guidelines.
When all passenger seats are full,
number of dogs that can be transported
Regardless of your pedigree, every passenger gets great treatment on your aircraft, and part of treating you
right is making sure your dogs, cats, and other pets are safely restrained in flight. Therefore, we want to
remind you of the Federal Aviation Administration (FAA) requirements regarding pets. These requirements
state that pets must be secured by a seat belt (which may be connected to a leash or harness) or placed in
a pet carrier during flight. Pets under 150 pounds may occupy one of the passenger seats. Pets over 150
pounds must remain on the floor, hooked to a seat belt using a leash.
Large Cabin
Bombardier Global 6000 Bombardier Global 5000 Gulfstream G550/GV Gulfstream G450/G400/GIV-SP Dassault Falcon 2000EX/2000 Up to 3
Up to 3
Up to 3
Up to 3
Up to 4
When the number of passengers onboard is at or near the maximum capacity of the aircraft, traveling with pets
may be restricted or may not be possible at all (see chart). If pets are allowed onboard with a full passenger
load, your crew will instruct you about the locations where your pet may be secured to ensure all passengers
and crew can move safely throughout the cabin.
Midsize Cabin
Gulfstream G200 Cessna Citation X Cessna Citation Sovereign Hawker 900XP/800XP Up to 2
Up to 2
0
0
Prior to the effective date of this legislation, NetJets charged Owners the 7.5%
Federal Air Transportation Excise Tax (FET) on the Occupied Hourly Fee. Effective
April 1, FET will no longer apply to most fractional flights.* Instead, there will
be an entirely new approach to charging excise taxes with fractional programs
being treated as non-commercial aviation under the Internal Revenue Code.
As a result, NetJets Owners will no longer be charged 7.5% FET on any fees
but rather will pay a $0.219 per-gallon general aviation fuel tax plus a $0.141
per-gallon fractional fuel surtax.
The fractional aviation industry, led by NetJets, had actively engaged Congress
to bring about a clarifying change in the law. U.S. Representative Pat Tiberi
(R-Ohio) introduced the provision in the FAA reauthorization bill that was
ultimately adopted.
“The mantra we have had is ‘tax us like we fly,’” said Robert Tanner, Vice
President of Government Affairs for NetJets. “We fly as general aviation, and
that’s how the tax structure ought to apply to us.”
If you have any questions, please direct them to your Sales Executive or Account
Executive.
*NetJets Owners of 25-hour shares and fractional shares and leases with terms less
than 24 months will now be assessed 7.5% FET on the OHF, MMF, fuel variable
charges, as well as asset purchase fees or asset lease fees after April 1, 2012. Marquis
Jet Card Owners will continue to be assessed the same FET as you have historically.
IRS “ticket tax” litigation
While the new legislation clarifies the taxes that NetJets Owners will be
assessed going forward, there is pending litigation which addresses the period
prior to the enactment of the law.
As you may have read, NetJets is suing the Internal Revenue Service for $643
million, arguing that the government wrongly attempted to collect a “ticket tax”
meant for commercial passengers only. As this is a pending legal issue, we
cannot comment in great detail, but we want you to understand the core of the
lawsuit.
The ticket tax was intended by Congress to apply to passengers who purchase
a ticket for transportation on a commercial or charter aircraft that is owned
by others. NetJets contends that the ticket tax was never intended to apply
to private aircraft owners and the fees they pay to maintain and operate their
aircraft. There is an IRS revenue ruling which supports NetJets’ position, but,
despite the IRS’ own ruling, they have assessed a ticket tax against NetJets.
NetJets worked diligently to resolve these issues with the IRS but has not been
able to do so; therefore, we are seeking the assistance of the courts to address
this matter.
As appropriate, we will keep you apprised of any updates.
Please let your Owner Services Team know when you be traveling with your pets so that we may add them
to the flight itinerary.
Pet harnesses and leashes
If you travel with a pet and prefer not to use your pet carrier or crate, you are encouraged to bring your own
harness or leash to secure your pet to a seat belt. While we will make every effort to have a harness onboard
when you travel with your pet, we cannot guarantee availability nor can we ensure the harness will be the
correct size unless you request that we order one at your expense specifically for that flight and for your pet.
Light Cabin
Cessna Citation XLS/Excel Embraer Phenom 300 Platinum Edition Cessna Citation Encore+/Encore Hawker 400XP Cessna Citation V Ultra 0
0
0
0
0
If you choose to bring your own harness, please keep in mind that, per the FAA, the leash must not be
retractable or extendable and should be no more than four feet in length. In the event that the leash
is longer than four feet, it may be tied off in a knot to meet this restriction. It can be made of nylon,
leather, rope, or metal (preferably lightweight so it doesn’t damage the aircraft interior).
The leash must have a “closed-loop” end through which the seat belt can be routed.
As a reminder, pets must be located in a seat or in a position that does not
obstruct access to or use of any regular or emergency exits. In addition,
they must be restrained during all critical phases of flight – taxi,
takeoff, and landing – and it is strongly recommended that
they remain restrained during the entire flight.
For more information, please contact your Owner Services Team.
18 | U P D A T E | S p r i n g 2 0 1 2
S p r i n g 2 0 1 2 | U P D A T E | 19
Clockwise from left: NetJets President and COO Bill Noe poses with Natasha whom NetJets helped through Make-A-Wish; NetJets and Make-A-Wish executives greet Natasha; Bill Noe
and Susan McConnell, President and CEO of Make-A-Wish Foundation of Ohio, Kentucky, & Indiana, about to present Natasha with a check.
NetJets Employees help make
dreams come true with ECCC
Established and run by employee volunteers, the committee creates
fun events in the name of charity
A grass-roots operation
The NetJets Employee Charitable Contributions Committee (ECCC) was founded
just two years ago by some dedicated employees who wanted to help. But in
its short history, through a partnership with the Make-A-Wish Foundation, it
has already changed the life of one teenage girl.
Established in March 2010, the ECCC (pronounced E triple C) is the company’s
home-grown attempt to enhance and aggregate employee charitable giving
by focusing efforts on special projects and needs. The committee surveyed
employees at the end of 2010 to determine which charities to support and
fundraising began in earnest early last year.
20 | UPDATE | Spring 2012
Benefitting two great charities
Based on the survey results, employees selected two charities: the American
Red Cross and Make-A-Wish. The ECCC held three blood drives to support the
former and was able to get creative to generate donations for the latter. Over a
four-week period, the committee put together four raffles, with grand prizes of
an autographed Tom Brady jersey, an autographed Wayne Gretzky jersey, and
trips to Chicago and New York (which each included round-trip airfare for two
and a two-night hotel stay).
In addition to the raffles, the ECCC raised money for Make-A-Wish through
weekly events, which included a “jeans day,” bake sale, and chili cook-off. The
jeans day, on which employees made donations of $5 apiece to wear jeans for
the day, generated $1,215, making it the most profitable event NetJets held
during the four-week span
Clockwise from top left: Natasha enjoying a Hawaiian luau; capturing the stunning scenery; swimming with dolphins, the highlight of the trip; posing on the beach with her family.
Granting a wish
It usually takes $6,000 to fulfill a wish through Make-A-Wish, so that was
the goal the ECCC set. The proceeds from all of the events and raffles
easily surpassed that figure, generating $6,857.93. That money granted the
wish of Natasha, a 15-year-old from Cardington, Ohio, who suffers from
Goodpasture’s Syndrome. Natasha’s dream was to take her whole family on
a Hawaiian holiday, which she did with the money that NetJets raised for
Make-A-Wish.
Once the money was raised, NetJets invited Natasha and her family to the
NetJets flight center in Columbus, Ohio for a reception and a tour of the
facility. With a nod toward her upcoming vacation, NetJets executives greeted
the family with leis, Make-A-Wish brought a cake with a Hawaiian theme, and
everyone drank Hawaiian Punch. NetJets President and Chief Operating Officer
Bill Noe formally presented the Make-A-Wish check to Natasha.
Just after Christmas, Natasha and her family flew to Hawaii, where she had
the time of her life. She climbed a volcano, attended a luau, and visited Pearl
Harbor. Her favorite part of the trip, though, was swimming with dolphins. Her
dad said she had her first kiss on their vacation – it was from a dolphin, and
that was just fine with him.
A grateful family
Natasha’s family had several hundred dollars remaining from the money
that Make-A-Wish had provided, so they returned it to benefit another family
hoping to take a trip like they did. Make-A-Wish was quite appreciative and
commented that returning leftover money is rare.
Another charity sponsored by the ECCC is the NetJets Family Foundation
(NJFF). Chartered to provide disaster relief and emergency economic
hardship grants for NetJets employees and their families, the foundation
helps anyone in the NetJets “family” navigate life’s greatest challenges.
“The idea came from the commercial airlines, which usually have some
kind of Pilot Mutual Aid (PMA) fund to which employees can contribute.
We just extended the idea to cover the entire spectrum of employees,”
Foundation administrator Lynn Wombacher says. “To date, we’ve helped
55 employees cope with everything from the loss of their home due to
a fire to a spouse losing a job.”
S p r i n g 2 0 1 2 | U P D A T E | 21
NEW + NOTEWORTHY
THE L AST WORD
GLOBALS HEAD TOWARD NETJETS FLEET
The first NetJets Global 6000, which is already 100% sold, has taken shape and was sent off from the assembly line in grand
fashion. This ultra-long-range large cabin jet, together with the Global 5000, will enter the NetJets fleet in the fourth quarter of
2012. These aircraft are being specifically designed to NetJets’ specifications, seating up to 13 passengers and featuring a
private aft cabin state room and forward full-service galley with flight attendant onboard.
First Global 6000 heads to completion site
NetJets and Bombardier recently celebrated the completion of the first “green”
Global aircraft that will enter the NetJets fleet. Executives from both companies
as well as 1,000 Bombardier employees attended a special ceremony at
Bombardier’s Toronto site.
“We are excited to be working with the talented Bombardier team on these
exceptional aircraft,” said Jordan Hansell, Chairman and CEO of NetJets. “The
Global aircraft family is ideally suited to our Owners’ needs for safety, extended
range, superior reliability, cabin comfort and operating efficiency. The Global
jets will be an excellent complement to our overall fleet.”
The event, held just prior to the jet’s ferry flight from the assembly line in
Toronto to the Global Completion Centre in Dorval, Quebec, marked the official
handover of the first aircraft from the build team to the completion team. At the
completion site, Bombardier will paint the NetJets livery and add the interior
furnishings and equipment, all to NetJets’ specifications.
An overview of the historic deal
On March 1, 2011, NetJets placed a firm order for 50 Global aircraft with
options for an additional 70. The firm order includes 30 Global 5000 and
Global 6000 aircraft (with deliveries scheduled to begin in the fourth quarter of
2012) and 20 Global 7000 and Global 8000 aircraft (with deliveries scheduled
to begin in 2017). At a total estimated retail value exceeding $6.7 billion,
NetJets’ order was the largest aircraft purchase agreement in the history of
private aviation.
Working side by side
NetJets has worked closely with Bombardier throughout the purchase, planning,
and manufacturing processes and will continue to do so through the completion
phase.
NetJets and Bombardier executives lead the celebration of the first “green” Global 6000 for NetJets at Bombardier’s Toronto facility.
At NetJets, so much goes into making us the worldwide leader in private aviation, including the efforts of so
many talented employees across the organization, beyond those with whom you might interact on a regular basis.
Just in this newsletter, you read about our tremendously successful party at Art Basel Miami Beach and our
upcoming hospitality at Art Basel and The Masters, spearheaded by our Events team. You were introduced to
ground transportation providers EmpireCLS and Savoya, partnerships cultivated by our Business Development
and Logistics teams. You saw how our Fuel Department works to deliver savings to you. And so many of our
employees from across multiple departments have been critical in the progress we have made in bringing our
first Globals into the NetJets fleet later this year.
Our entire work force, more than 6,000 strong, constantly strives to enhance your ownership experience in
any way possible. And if you see anything that can be improved upon, I welcome your feedback.
Thank you for your business, and happy travels.
Adam Johnson
President, Sales, Marketing, and Service
NetJets Inc.
22 | UPDATE | Spring 2012
S p r i n g 2 0 1 2 | U P D A T E | 23
OPS + ADVISORIES
PROTECTING BOTH YOU
AND YOUR AIRCRAFT
FEEDBACK
We welcome your feedback
concerning the NetJets and
Marquis Jet Card programs
and this newsletter:
877-NETJETS (877-638-5387)
netjetsfeedback@netjets.com
NetJets Risk Management will renew the Aviation
Aircraft insurance policy for the NetJets fleet of aircraft
effective May 1, 2012.
The newsletter for NetJets® Owners and Marquis Jet Card® Owners
spring
2012 NetJets liability insurance coverage by aircraft type
$300 million $400 million
Citation V Ultra Falcon 2000EX/2000
Hawker 400XP Gulfstream G450/G400/GIV-SP
Citation Encore+/Encore
Gulfstream G550/GV
Phenom 300 Platinum Edition Global 5000
Citation XLS/Excel
Global 6000
Hawker 900XP/800XP
Citation Sovereign
Citation X
Gulfstream G200
Coverage includes:
• Hull insurance – covers any physical damage to the aircraft (equivalent to the
Fair Market Value of the aircraft)
• Liability insurance – covers and protects against a suit or claim for bodily
injury or property damage including passengers
• War Risk insurance – covers physical damage to the aircraft as well as any
passengers and third party liability resulting from an act of war, terrorism,
confiscation, or hijacking. Third party liability limits are based on the maximum
takeoff weight of each aircraft and also the regulatory requirements.
Invoicing
For NetJets Share and Lease Owners, Hull and Liability coverage are included
in your Monthly Management Fee. You will be invoiced for War Risk coverage on
or around May 1.
For Marquis Jet Card Owners, Hull, Liability, and War Risk coverage are
included in the cost of your Card.
For more information
For a copy of your complete insurance policy or your insurance certificates
or for information on additional excess aircraft liability insurance programs,
please contact the NetJets Risk Management department at 614-239-3687
or riskmanagement@netjets.com.
UPDATE
NetJets Inc. is a Berkshire Hathaway company.
All fractional aircraft offered by NetJets® in the United
States are managed and operated by NetJets Aviation, Inc.
Executive Jet® Management, Inc. provides management
services for customers with aircraft that are not fractionally
owned, and provides charter air transportation services
using select aircraft from its managed fleet. Both of these
operating companies are wholly owned subsidiaries of
NetJets Inc. All fractional aircraft offered by NetJets Europe
are operated, maintained, and crewed by NetJets
Transportes Aéreos, SA, a Portuguese/EU air carrier. Marquis
Jet® Partners, Inc. is a wholly owned subsidiary of NetJets
Inc. and sells the Marquis Jet Card®. Marquis Jet Card
flights are operated by NetJets Aviation under its 14 CFR
Part 135 Air Carrier Certificate.
©2012 NetJets Inc. All rights reserved. NetJets, Executive
Jet, Marquis Jet, and Marquis Jet Card are registered
service marks.
ONL11112
2012