The newsletter for NetJets® Owners and Marquis Jet Card® Owners

FOR POSITION ONLY
NEW + NOTEWORTHY
Wi-Fi on Citation XLS/Excel
We are pleased to inform you that we are installing Wi-Fi
on all Citation XLS/Excel aircraft in the NetJets fleet.
Installation has already begun and will be completed
by mid-2014. Wi-Fi installation on all midsize and large
cabin aircraft in the NetJets fleet (which began in 2010)
will be completed by the end of 2012, and all new
aircraft entering the NetJets fleet will be equipped with
Wi-Fi. You can use Wi-Fi while flying above 10,000 feet
in the continental United States; there is no additional
cost to Owners for installation and usage.
Last chance for bonus
depreciation
The opportunity to benefit from bonus depreciation on
new aircraft purchases closes on December 31, 2012
due to the expiration of a provision in the tax code.
You may qualify for bonus depreciation if you enter
into a written, binding contract in 2012 for a NetJets
ShareTM and you intend to fly primarily for business. In
addition, you will be able to take advantage of 2012
pricing. NetJets has limited new shares available in
the Gulfstream G200, Phenom 300, Global 5000, and
Global 6000. Contact your Sales Executive or Account
Executive for more information on available shares;
contact your tax advisor for information on bonus
depreciation eligibility.
NetJets Inc. is a Berkshire Hathaway company.
All fractional aircraft offered by NetJets® in the United States are managed and
operated by NetJets Aviation, Inc. Executive Jet® Management, Inc. provides
management services for customers with aircraft that are not fractionally owned, and
provides charter air transportation services using select aircraft from its managed
fleet. Both of these operating companies are wholly owned subsidiaries of NetJets
Inc. All fractional aircraft offered by NetJets Europe are operated, maintained, and
crewed by NetJets Transportes Aéreos, SA, a Portuguese/EU air carrier. Marquis Jet®
Partners, Inc. is a wholly owned subsidiary of NetJets Inc. and sells the Marquis Jet
Card®. Marquis Jet Card flights are operated by NetJets Aviation under its 14 CFR Part
135 Air Carrier Certificate.
©2012 NetJets Inc. All rights reserved. NetJets, Executive Jet, Marquis Jet, Marquis
ONL11312
Jet Card, and Intellijet are registered service marks. 2
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VISIT NETJETS.COM
AUTUMN I 2012
UPDATE
The newsletter for NetJets® Owners and Marquis Jet Card® Owners
FOR POSITION ONLY
NEW + NOTEWORTHY
IN THIS ISSUE
Autumn 2012
Introducing the NetJets
Signature Series aircraft
TM
FEATURES
8. Interview with Owner Horst Ferrero
22. Profile on NetJets pilot Don Ross
24. First NetJets Owners celebrate 25 years
OPS + ADVISORIES
16. Planning for Thanksgiving and winter travel
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NetJets Owners help children in the wake of tragedy
OWNER EXCLUSIVES
6. New NetJets-dedicated facility opens in Van Nuys
10. Recap of 2012 NetJets Poker Invitational
12. Complimentary nights at Sea Island
14. New partnership with Anatomie
18. Travel medical support from MedAire
20. Enhancements to Avis benefits
21. An invitation and offer from The Wakaya Club & Spa
26. Private concert and dinner with Plácido Domingo
26. Private holiday shopping at Harrods
10
On June 11, NetJets announced purchase agreements – with a total
transaction value of $9.6 billion – with Bombardier and Cessna for up to
425 new aircraft over the next several years. The addition of these new
midsize cabin aircraft, along with the recently-ordered Phenom 300,
Global 5000, and Global 6000, marks the launch of the new NetJets
Signature Series of aircraft.
I
NetJets Poker 2012: parties, prizes, Seinfeld, and more
The NetJets Signature Series aircraft are cutting-edge jets that set the
new standard for excellence in the private aviation industry. These next
generation aircraft provide you with the safety, service, comfort, and
convenience you expect.
3. The NetJets Signature Series
4. New NetJets midsize cabin aircraft
28. Wi-Fi to be installed on Citation XLS/Excel
DateLocation
October 2, 2012
Denver, CO
October 3, 2012
Dallas, TX
October 4, 2012
Houston, TX
October 5, 2012
West Palm Beach, FL
October 6, 2012
Atlanta, GA
October 9, 2012
Washington, DC
October 10, 2012
White Plains, NY
October 11, 2012
Teterboro, NJ
October 12, 2012
Boston, MA
October 13, 2012
Chicago, IL
The Signature Series of aircraft includes:
We invite you and your guests to attend. For specific
times/locations and to RSVP, contact NetJets at
rsvp@netjets.com or 866-538-2303.
• Bombardier Global 6000 (coming late 2012)
TM
The Phenom 300 aircraft display tour, which started
in September on the west coast, continues…
We listened to you and worked with the aircraft manufacturers to develop
the design specifications for the Signature Series of aircraft, ensuring
that our fleet meets your evolving requirements from both a technical
and feature perspective. These aircraft each feature an advanced in-flight
entertainment system with state-of-the-art technology*, plush seating, and
custom cabinetry that combine to create the ultimate in comfort. The quiet
cabin allows you to work, relax, or sleep comfortably, ensuring that you
arrive at your destination refreshed and energized.
• Bombardier Global 5000 (coming late 2012)
NEW + NOTEWORTHY
SIGNATURE SERIES PHENOM 300
BARNSTORMING ACROSS AMERICA
• Embraer Phenom 300 (coming 2013)
• Bombardier Challenger 300 Series (coming 2014)
If you are interested in touring the Phenom 300 but you
are unable to attend the aircraft displays above, contact
your Sales Executive.
• Bombardier Challenger 605 (coming 2015)
• Cessna Citation Latitude (coming 2016)
28. Bonus depreciation
THE LAST WORD
27. A message from Marybeth Jones
24
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*Subject to FAA certification
The next two pages include detailed information on the most recent Signature Series aircraft types purchased.
Celebrating the 25th anniversary of the first NetJets Owners
N E T J E T S U P D AT E
AUTUMN 2012
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FOR POSITION ONLY
NEW + NOTEWORTHY
FOR POSITION ONLY
NEW + NOTEWORTHY
Meet the next
generation
of NetJets
midsize cabin
aircraft
As we near our delivery dates for the Global 5000,
Global 6000, and Phenom 300, NetJets’ purchase
announcement on June 11 demonstrated our
commitment to upgrade our fleet of midsize cabin
aircraft. With orders for up to 425 new Bombardier
Challenger 300 Series, Bombardier Challenger 605s,
and Cessna Citation Latitudes, we are committed
to providing the best available aircraft to you now
and in the future. And, as part of the new Signature
Series, these aircraft will be custom designed to
our specifications to ensure that they meet your
exacting needs.
In the coming months and years, we will continue
to provide more information for each of these new
aircraft. In the meantime, you can view preliminary
details here.
BOMBARDIER CHALLENGER 300 SERIES I FIRST DELIVERY: 2014
• Several key enhancements to the existing Challenger 300
currently on the market
• Outstanding performance characteristics compared to similar
aircraft types
High-speed cruise:
Maximum passengers:
Maximum range1:
Baggage capacity:
540 mph
9
3,273 sm
106.00 ft3
• Completely flat floor with in-flight baggage access
Overall cabin length: 27.00 ft.
BOMBARDIER CHALLENGER 605 I FIRST DELIVERY: 2015
• Cabin width of 8.2 feet, which is the same width as the
Global 5000 and 6000
• Comparable or better speed and range characteristics
compared to other aircraft in its class
High-speed cruise:
Maximum passengers:
Maximum range2:
Baggage capacity:
528 mph
11
3,833 sm
115.00 ft3
• Flexible cabin with large lavatory and in-flight baggage access
Overall cabin length: 28.40 ft.
CESSNA CITATION LATITUDE I FIRST DELIVERY: 2016
• Very modern and spacious cabin, which is taller and wider than
the Citation Sovereign and Citation X
• Six-foot-high stand-up cabin with completely flat floor
High-speed cruise:
Maximum passengers:
Maximum range1:
Baggage capacity:
495 mph
7
2,496 sm
100.00 ft3
• Much larger windows than current aircraft
• Exceptional performance characteristics compared to
similar aircraft types, with superior runway and “hot & high”
performance
Overall cabin length: 21.75 ft.
Maximum range at high-speed cruise with 4 passengers
Maximum range at high-speed cruise with 6 passengers
1
2
Information on performance is preliminary and subject to change. Range is based on standard conditions, zero wind with no runway or temperature restrictions, and NetJets standard fuel reserves.
Actual flight range and cruise speed will vary with payload, wind, and weather conditions. Aircraft illustrations are not to scale.
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N E T J E T S U P D AT E
AUTUMN 2012
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OWNER EXCLUSIVES
OWNER EXCLUSIVES
New NetJets-dedicated facility in Van Nuys
Exclusive-use facility a boon
for Owners traveling to or from
Los Angeles
The new NetJets-dedicated facility at Van Nuys Airport
(KVNY) is now open, and many Owners from southern
California joined us for a grand opening soirée on August 8.
Like our other exclusive-use FBOs, the Van Nuys facility was
designed and constructed to enhance your travel experience
and provide you with exceptional proprietary service and
amenities at one of the airports most frequently used by
NetJets Owners and Marquis Jet Card Owners. It was built to
NetJets’ specifications based on Owner preferences and is
our first exclusive-use facility located west of the Mississippi.
Onsite NetJets Guest Services Representatives greet you
as you enter the 10,000-square-foot terminal, which houses
an Owners’ lounge, a conference and business center, and
flight-planning capabilities. The facility is ideally situated in
the middle of the airfield and includes a seamless passenger
transition to and from the aircraft ramp.
Van Nuys becomes the fourth NetJets-dedicated facility, joining
those at Westchester County Airport (KHPN) in White Plains, NY;
Port Columbus International Airport (KCMH) in Columbus, OH;
and Cincinnati Municipal Airport (KLUK) in Cincinnati, OH. In the
near future, we plan to open several more facilities at the airports
most frequently used by Owners. We will provide you with timely
updates on any new initiatives as appropriate. In fact, we just
broke ground for a new exclusive-use facility at Palm Beach
International Airport (KPBI), which will open in 2013.
We are always exploring ways to enhance your ownership
experience – in the air and on the ground – and establishing
exclusive-use FBOs is just one example of our commitment to
the service we provide you.
Top: Exterior of the new Van Nuys facility Middle left: NetJets Guest Services
Representative Rachel LaRosa Middle right: Owners and guests enjoyed cocktails
and hors d’oeuvres at the grand opening event Bottom: A Citation Encore was one of
the NetJets aircraft on display during the grand opening
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N E T J E T S U P D AT E
Floor-to-ceiling windows provide unrestricted views of the ramp and allow the lounge area to be bathed in California sunlight
AUTUMN 2012
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FEATURES
FEATURES
Horst & Luisa Ferrero:
Helping children in the wake of tragedy
The loss of their young son, Sebastian, in
2007 didn’t just motivate developers and
NetJets Owners Horst and Luisa Ferrero
to value safety above all else when
it comes to flying their family. It also
inspired them to go beyond the pain and
turn a crushing tragedy into a movement
that shines a much-needed light on the
issue of medical safety and training.
NetJets: Can you tell us a little about what happened to
Sebastian?
Horst Ferrero: To understand what happened, you need to
know a little about our son. Sebastian was our first son and was
a happy, healthy three-year-old. He spoke three languages and
loved to travel with us. We took a family trip to the Baltics, a
real family reunion. I remember thinking how lucky we were to
be with some of our elderly relatives because, perhaps, some
of them would not be around for much longer. Little did we
know we would lose Sebastian. He was small for his age, so our
pediatrician recommended a pretty routine outpatient growth test,
and we took him to be checked out.
NJ: What happened next?
HF: Our son received an overdose of medication during the test,
and a series of preventable medical mistakes led to his death. We
learned that, tragically, this was not uncommon – about 98,000
people in the United States die from mistakes made while under
medical care each year, and a great deal of these deaths are
specifically from mistakes made with medication. It is the leading
cause of accidental death in the country. It’s a very serious
problem.
NJ: How did you and your family possibly cope with such a loss?
HF: Of course it was devastating for my family. But somewhere
along the way, we decided to drain the negative emotions to
honor our son and create something positive. We wanted to get
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N E T J E T S U P D AT E
The Ferreros lost their son, Sebastian (shown here in Oslo, Norway), at age 3
the word out about the issue of accidental medical deaths, and
we decided the place to start was our local hospital, Shands
Hospital at the University of Florida in Gainesville.
NJ: Anyone would have to admit that it is pretty remarkable
you chose to do that.
HF: We believe it was a natural choice. We launched the
Sebastian Ferrero Foundation, with a dual mission to advocate
and fundraise for improvements in patient safety and a bold vision
for a dedicated children’s hospital. We created the foundation to
help create a state-of-the-art, full-service children’s hospital at
the University of Florida in Gainesville while promoting excellence
in patient safety. We worked with the staff at Shands and the
University of Florida College of Medicine to develop a new kind
of patient safety program, to really try to change how hospitals
and medical professionals care for children and their families and
all patients in general. It started as a grassroots effort between
parents, pediatricians, and so on, but we’ve attracted some key
attention – including from both of Florida’s U.S. Senators, Marco
Rubio and Bill Nelson – as well as financial support.
NJ: Do you have a status report on your efforts?
HF: Yes, the University of Florida in Gainesville is developing a
dedicated children’s hospital. This will be the only full-service
children’s hospital in the state of Florida positioned within a
higher education research institution, treating children from
around the world. The $130 million project has been approved,
and approximately $50 million of the funding needs to come from
philanthropy. Our organization, the Sebastian Ferrero Foundation,
has raised close to $10 million to date.
NJ: Tell us how you came to NetJets
HF: Of course, after Sebastian’s death, we became very
concerned with safety. My research in that area led me to NetJets.
I was impressed not only with all the benefits available for Owners
but also its commitment to safety, its commitment to passenger
health with its travel medical support program, as well as other
factors. But, since we began flying with NetJets three years
ago, I know it goes even deeper than that. The kindness and
consideration shown to my family has made me very grateful to
the company. NetJets makes traveling for business and pleasure
a very convenient and reliable experience.
Names and photos printed with permission
Luisa and Horst Ferrero in 2012 with Sebastian’s brothers (L-R) Santiago (4), Sergio (6),
and Stefano (2) at the Tioga Town Center in Gainesville, Florida
NJ: Do you have any insights for people who may have
experienced a similar loss? Advice about how to “come back
to life”?
HF: It is so very important to tap into the power of the love you feel
for the person you lost. Yes, the loss of our son made us want to help
other children, but that love let those intentions grow and grow. The
foundation and the project it supports were the most meaningful way
to honor Sebastian’s memory, but something like the patient safety
curriculum we support is so important, too. A renewed and fresh
focus on patient safety, procedures, safety education … it is a way
to connect with and communicate to a new generation of doctors
and medical professionals who will study under it and, hopefully, help
reduce the number of such avoidable tragedies in the future.
WANT TO HELP?
The mission of the Sebastian Ferrero Foundation, a 501(c)
(3) nonprofit organization, is to advocate and fundraise
for a state-of-the-art, full-service children’s hospital in
Gainesville, Florida, while promoting excellence in patient
safety and ensuring that all families are treated with
compassion, courtesy, and dignity. To learn more, visit
www.sebastianferrero.org.
AUTUMN 2012
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FOR POSITION ONLY
OWNER EXCLUSIVES
OWNER EXCLUSIVES
FEATURES
I PILOT PROFILE
A Recap of the 2012 NetJets Poker Invitational
NetJets Owners, accompanied by families and friends, joined us for the
annual NetJets Poker Invitational at Wynn Las Vegas June 15-17.
GRAND PRIZES
1. Ten flight hours on the Bombardier
Global ($150,000 value)
Upon arrival at the hotel, Owners checked in at the NetJets Hospitality
Lounge where they were greeted by a suite of gifts, a See’s Candy display,
a Louis XIII cognac lounge and tasting, and a dedicated Davidoff cigar roller.
On Friday evening, Owners and their guests were treated to a Brazilian
Carnivale-themed welcome reception at which partners – including Auberge,
Bombardier, Borsheims, Full Swing Golf, Kwiat, Ocean Reef, Oscar de la
Renta, Skibo Castle, Staglin Family Vineyard, and The Wakaya Club & Spa
– displayed diverse luxury products. Many of the partners provided the
ten grand prizes in the following day’s tournament. Following the welcome
reception, guests joined NetJets for cocktails and dancing for “Club QS,”
co-hosted by Pal Zileri, at the Encore Beach Club.
The Poker Tournament kicked off on Saturday morning with poker pro Phil
Gordon welcoming guests and announcing the first deal. The 237-player
tournament lasted until just before 6:00 p.m. and featured an intense final
table; Jeff Corzine was the last man standing and chose ten flight hours on
the new Bombardier Global as his grand prize.
To celebrate the weekend and honor the winners, NetJets held an awards
reception on Saturday evening, preceded by a cocktail hour at the Wynn
Encore Theater. The evening was hosted by Steve Wynn, Warren Buffett, and
NetJets Chairman and CEO Jordan Hansell, and included a performance by vocal
band Overtone and iconic comedian, actor, writer, and NetJets Owner Jerry
Seinfeld. The crowd’s enthusiastic standing ovation for Seinfeld underlined
the weekend’s success, making it one for the history books and one that
those who attended won’t soon forget.
2. Five-night Skibo Castle & Dalmore
Whisky Experience ($50,000 value)
3. Kwiat gift certificate ($50,000 value)
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4. Formula 1 Montreal Gran Prix
Package and a Ferrari Nero
Limited Edition Vertu phone
($45,000 value)
5. PRIMA Cinema unit and oneyear PRIMA Cinema membership
($41,000 value)
6. Borsheims watch gift certificate
($25,000 value)
D
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7. Six-night Napa Experience for two
couples at Auberge du Soleil and
Calistoga Ranch including Staglin
Family Vineyard Wining & Dining
($31,000 value)
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F
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8. F
ive-night stay at The Wakaya
Club & Spa in Fiji ($15,000 value)
9. O
scar de la Renta New York
Fashion Week Show and Mandarin
Oriental, New York Experience
($16,000 value)
ive-piece CIRRUS by Cybex
10 . F
home gym ($35,000 value)
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Names and photos printed with
permission
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N E T J E T S U P D AT E
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In addition, 20 bounty prizes ranged
in value from $2,300 to over $10,000.
Gifting to each player totaled over
$6,000 in value.
A The poker tournament gets underway l
B Owners received shirts, beach towels, sunglasses, and more at the hospitality suite
l
C Warren Buffett and Steve Wynn speak at the awards reception l
D Dalmore Whisky offered free tastings during the event
l
F As expected, Jerry Seinfeld stole the show at
E Tournament players Sue Decker, Saurabh Mahajan, and Jeff Corzine stay focused l
l
G Owners and guests enjoyed delicious cuisine at the welcome reception l
H 75 guests were able to test drive
the awards reception l
I Indiana Behr, grandson of Bob and Sandra Borns, picks up some candy before the awards reception
a Ferrari during the weekend l
J Jeff Corzine shows off his tournament-winning hand
l
AUTUMN 2012 | 11
OWNER EXCLUSIVES
‘Sea’ing is believing
OWNER
OWNER
OWNER
EXCLUSIVES
EXCLUSIVES
EXCLUSIVES
Owners can enjoy exclusive benefits at Sea Island, a resort off the coast of Georgia
Sea Island is an exceptional resort destination appealing to
those who appreciate extraordinary service and gracious
hospitality. Featuring four Forbes Five-Star experiences
– The Cloister, The Lodge at Sea Island Golf Club, The
Spa at Sea Island, and the Georgian Room restaurant,
as well as an extensive array of nature adventures and
stimulating recreational experiences – Sea Island
entices families, outdoor buffs, activity enthusiasts, and
those who just want to refresh and renew.
Located on the coast of Georgia, Sea Island is an outdoor play land featuring:
• The Beach Club, which includes three pools and five miles of private
beach
• Seven restaurants, ranging from on-the-beach casual fare at the Flip
Flop Bistro to fine dining at the Forbes Five-Star Georgian Room
• The Sea Island Golf Club, with three championship golf courses,
including Seaside (site of the PGA Tour’s McGladrey Classic) and the
nation’s finest golf learning center
• The Tennis Center, led by former French Open doubles champions
Murphy Jensen (Director of Tennis) and his brother, Luke, a year-round
touring pro
• Three squash courts, with programming for players of all levels
• The Yacht Club, offering inshore, near shore, and offshore fishing year
round
• The Shooting School, featuring skeet, trap, sporting clays, and NCSAcertified instructors
• The Spa at Sea Island, a 65,000-square-foot facility with 23 treatment
rooms; extensive fitness center; and a wide variety of treatments,
training, and options
• Camp Cloister, which features a legendary program for children
• A vibrant roster of nature programs, ranging from sea turtle excursions
and ocean seining to family marsh kayaking and horseback riding on
the beach
Exclusively for principal NetJets Owners
and Marquis Jet Card Owners (one time
only):
• Complimentary two-night stay at Sea
Island1
• $200 resort credit for “experiential
activities” such as golf, fishing,
horseback riding, and other similar
activities offered by Sea Island2
For returning Owners who have already
redeemed the two complimentary nights:
• Complimentary room upgrade with a
return stay, based on availability
Group or corporate benefit:
• For parties, weddings, meetings,
retreats, seminars, and more, receive a
5% discount off the master account for
group bookings3
Based on availability; subject to blackout days
1
Resort credit excludes food and beverage
2
For groups occupying more than ten rooms per night;
cannot have held events at Sea Island since 2010; not
applicable for groups with pending reservations
3
Renowned for its gracious hospitality, Sea Island has been creating life-long
traditions for discerning travelers since 1928. A recent transformation of the resort
has served to marry its storied history with unparalleled 21st century amenities.
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AUTUMN 2012
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OWN
OWNER
EXCLUSIVES
OWNER EXCLUSIVES
Presenting
Anatomie
New partnership allows
women to travel in the
utmost style and comfort
The journey to a wardrobe that combines high style with
functional fashion begins with your receipt of a $1,000 gift card
for Anatomie apparel, exclusively available to principal NetJets
Owners and Marquis Jet Card Owners.
NetJets extends another
level of luxury to Owners
through a new partnership
with Anatomie, the world
leader in designer travelwear for women on the go
who enjoy comfort as well
as sophisticated style.
Executive stylist Kate Boyer will send you your gift card and work
with you to gather your essential information, such as size,
lifestyle preferences, and trip destination. Then, you can either
shop online or check Anatomie’s website for a list of upcoming
trunk shows, or Kate can personally select an Anatomie Senior
Stylist to help you choose the pieces from the Anatomie 2013
Collection that will make you look and feel your best. Your
Anatomie Senior Stylist will even come to your home to help
you choose clothing for a particular trip, whether you are going
around the world or around town.
About Anatomie
Anatomie apparel is designed to cater to women’s fashion and
function needs with private in-home appointments through
a nationwide network of certified Anatomie Senior Stylists. It
combines European styling with American function, using the
finest French and Italian fabrics and European tailoring.
Exclusively for principal NetJets Owners and
Marquis Jet Card Owners:
• $1,000 gift card
• Unused credit rolls over to your next purchase
1144
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NNEETTJJEETTSS UUPPDDAATTEE
SA U
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OPS + ADVISORIES
OPS + ADVISORIES
Planning ahead for Thanksgiving and winter travel
Upcoming Peak Period Days
NetJets
Owners*
Marquis Jet Card
Owners
N/A
Nov. 20, 2012
Tuesday before Thanksgiving
Nov. 21, 2012
Nov. 21, 2012
Wednesday before Thanksgiving
Nov. 25, 2012
Nov. 25, 2012
Sunday after Thanksgiving
N/A
Dec. 21, 2012
Friday before Christmas
N/A
Dec. 22, 2012
Saturday before Christmas
Dec. 26, 2012
Dec. 26, 2012
Wednesday after Christmas
Dec. 27, 2012
Dec. 27, 2012
Thursday after Christmas
Jan. 1, 2013
New Year’s Day (Tuesday)
Jan. 2, 2013
Jan. 2, 2013
Wednesday after New Year’s Day
Jan. 5, 2013
Jan. 5, 2013
Saturday after New Year’s Day
Jan. 6, 2013
Sunday after New Year’s Day
N/A
N/A
Description
Helpful hints
Autumn foliage along the shores of Lake Winnipesaukee in Meredith, New Hampshire
Traveling on the busiest days of the year
One advantage of flying with NetJets is that we guarantee you
an aircraft, even on the busiest travel days of the year. You just
need to provide more advance notice on the designated Peak
Period Days when demand on the fleet is greatest – and many
of those days are right around the corner.
Slots at mountain airports
The FAA may impose slot restrictions in anticipation of congestion
and inclement weather common at airports in Colorado,
Idaho, Montana, Wyoming, and other ski destinations during
the fall/winter season. Contact your Owner Services Team for
information on the 2012-2013 slot program.
For new bookings and any changes to existing flight plans, the
required notice is 48 hours for NetJets Owners* and 120 hours
for Marquis Jet Card Owners. More notice is required for flights
to airports requiring slots.
The Federal Aviation Administration (FAA) releases slots
exactly 72 hours in advance, and slots are usually claimed
within seconds. NetJets’ slot requests for a particular airport
frequently exceed the entire number of slots issued by the FAA
for all general aviation operators. While we manage the slot
system for you, act as your advocate, and endeavor to obtain
a slot for you at your requested departure time, much of the
process is out of our control. If we cannot get a slot for you at
your requested time and/or airport, we will continue to work to
obtain one at a similar time and/or nearby airport.
Even with advance notice, we may request that you accelerate
or delay your departure time by up to three hours, depending
on flight demand. Alternatively, we may offer you a flight on
an aircraft provided by one of our carefully-selected charter
vendors. Of course, you always have the option to decline this
flight for one on a NetJets aircraft, but if you do, you will need
to be more flexible with your schedule.
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Travel in the tropics
During the winter holidays, congestion is almost inevitable
at certain airports in the Caribbean and Mexico, including
Princess Juliana International Airport (TNCM) in St. Maarten
and Clayton J. Lloyd International Airport (TQPF) in Anguilla.
Slots are not required, but ATC delays may occur and the
airports may close due to limited ramp space. Therefore, we
suggest that you either select an alternate airport that is less
crowded or travel on days other than December 26 and 27,
and January 1 and 2.
For your convenience in Cabo
Cabo San Lucas, Mexico is another popular winter destination
subject to delays. Since there are two airports on opposite
ends of the region, we recommend that Owners who are
staying west of the Hilton use Cabo San Lucas International
Airport (MMSL), while those who are staying to the east use
Los Cabos International Airport (MMSD).
• Advance notice is needed for travel on Peak Period Days and
to airports requiring slots.
• You may need to be more flexible with your departure time for
flights on Peak Period Days and to airports requiring slots.
• While it’s always important to arrive on time for your NetJets
flight, it is especially critical when your flight requires a slot,
because you risk losing your slot reservation if you’re late.
• How far in advance you book a flight has no bearing on
whether a slot will be available on the day of your flight, but it
helps us prepare to request slots from the FAA. We have no
influence over which flights are chosen.
NetJets Owners of 25-hour shares may be subject to the same Peak Period Days as
Marquis Jet Card Owners and must provide 120 hours’ notice on Peak Period Days and
schedule flights that depart before 10 a.m. local time by 6 p.m. the day before. Contact
your Owner Services Team for more information.
*
AUTUMN 2012
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17
OWNER EXCLUSIVES
NetJets
works with
MedAire
to provide
travel medical
support
OWNER EXCLUSIVES
Healthy choice
On August 1, MedAire replaced Mayo Clinic as the in-flight
and ground-based medical services provider for NetJets.
MedAire provides medical resources for NetJets Owners
and Marquis Jet Card Owners, whether you are in flight on a
NetJets aircraft or on the ground anywhere in the world in the
course of your travels.
The decision to work with MedAire, an International SOS
company, was made after extensive review and comparison
of the services provided by various organizations, and it was
clear that MedAire provided the most comprehensive set of
services. The decision also aligns NetJets U.S. operations with
those of NetJets Europe and Executive Jet® Management,
which already use MedAire, allowing all NetJets companies
and Owners to have the same medical services provider.
In-flight services
In the event of an in-flight medical issue, the NetJets flight
crew connects directly with MedAire. They speak with critical
care doctors who are dedicated to providing comprehensive
medical support and recommend a diversion to the flight
crew if they determine it would be best to treat the patient on
the ground. When necessary, MedAire helps arrange medical
assistance utilizing local emergency services that meet the
plane when it lands.
MEDAIRE WORLD MAP
In-flight services include:
• In-flight medical assistance from MedAire doctors who
operate within a Level I Trauma Center and manage over
22,000 in-flight medical cases per year.
• Doctor and nurse escorts who accompany passengers
home onboard commercial or private aircraft, when
medically necessary.*
• Evacuation support should a deteriorating medical situation
pose a significant threat.*
• Dedicated fleet of air ambulances supporting emergency
evacuations.* The fleet is equipped with medical emergency
equipment and personnel and is maintained by International SOS.
Every NetJets aircraft is equipped with state-of-the-art
emergency medical supplies from MedAire, including
specially designed lifesaving medical kits, emergency oxygen,
automated external defibrillators (AEDs), and descriptive
medical manuals. All NetJets flight crews receive extensive
training in the use of these aviation-specific medical supplies
and in responding to medical issues.
On-the-ground services
When you travel, you have the ability to consult with MedAire
doctors and nurses 24 hours a day, seven days a week. You
receive immediate, detailed assistance to determine when and
where to seek medical attention worldwide. When traveling
in countries with inadequate medical infrastructures, you have
access to dozens of clinics that follow international healthcare
standards and are owned and operated by International SOS, the
parent company of MedAire.
On-the-ground services include:
• General medical and travel assistance 24 hours a day
supported by dedicated physicians and 31 Global Response
Centers.
• Pre-travel advice via phone and email regarding traveling
with health conditions and into areas lacking medical
standards.
• Travel assistance services should you lose documents
(e.g., passport, wallet) or need medication replaced.
• Access to dozens of medical clinics that follow
international healthcare standards in countries where
adequate medical infrastructures are limited or nonexistent.
Clinics are owned and operated by International SOS, the
world’s leading healthcare, medical assistance, and security
services company.
• Executive trip watches for those traveling with a passenger
who has special or high-risk medical needs.
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N E T J E T S U P D AT E
See opposite page for MedAire world map key
*Available directly from MedAire for an additional cost
ABOUT MEDAIRE
MedAire pioneered the medical aviation support
industry 26 years ago. Today, MedAire is the global
standard and leader for aviation medical safety
solutions, with their products and services provided
on all new aircraft from Boeing Business Jet,
Bombardier, Cessna, Dassault, Embraer, Gulfstream,
and Hawker Beechcraft.
As a division of International SOS, MedAire is
the only provider in their industry with unlimited,
dedicated global access. The International SOS
network includes over 73,000 medical and logistical
professionals and 10,000 employees in 70 countries.
MedAire’s customers include 90% of United Statesbased commercial carriers and 75% of the Fortune
100 companies.
MedAire features a state-of-the-art program that
provides medical advice, assistance, training,
and equipment as well as access to a global
infrastructure of medical providers, hospitals, and
clinics that offer peace of mind and top-notch
service. Other medical organizations are part of
MedAire’s vast network.
MEDAIRE WORLD MAP KEY
International SOS clinic
International SOS Global Response Center
International SOS dedicated air ambulance
International SOS preferred provider
International SOS office
MedAire office
MedAire yachting representative
International SOS and Control Risk security resource
AUTUMN 2012
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19
FOR POSITION ONLY
OWNER EXCLUSIVES
Avis Chairman’s Club Taking your car rental to
BENEFITS FOR NETJETS OWNERS
AND MARQUIS JET CARD OWNERS
Core benefits
• Complimentary upgrade to the
highest level vehicle available when
you reserve an intermediate-level car
or larger
• Free delivery anywhere within 25
miles of a participating Avis location
• Complimentary one-day reward
certificate upon enrollment and fiveday reward certificate after your first
rental with Avis Chairman’s Club
• Additional complimentary
membership for your spouse or
significant other
New benefits
• One additional complimentary
membership for a family member,
colleague, or friend plus his/her
significant other
• Special rate for GPS rental
• Discounted per-day rate on luxury
vehicles and Cool Cars
• Annual one-day reward certificates
• Owners who run or own a business
and make Avis your corporate
rental provider receive additional
Chairman’s Club memberships for
your company to enjoy
OWNER EXCLUSIVES
a new level of luxury and service
AN EXCLUSIVE INVITATION TO WAKAYA 2013
The Avis experience for NetJets Owners and Marquis Jet
Card Owners is more exclusive and more luxurious than
ever with new enhancements to their most prestigious loyalty
program – the Avis Chairman’s Club.
All Owners receive complimentary membership into this
invitation-only program, and now, you will enjoy even more
special services when you rent.
Even without a reservation, Avis guarantees vehicle availability
to Chairman’s Club members, and you receive the best car
available every time. In addition, Avis is pleased to honor a
30% discount off the lowest available rate.
That’s just the start of your exclusive benefits with Avis. They
offer free delivery within 25 miles of an Avis location as well as
“Meet and Greet” service, a personal escort to your vehicle.
In addition, your spouse or significant other, as well as an
additional family member, colleague, or friend – and their
significant other – can now receive complimentary enrollment
with all the perks of Chairman’s Club.
Upon enrollment, you will receive complimentary reward
certificates for one-day and one-weekend-day rentals as well
as access to a Chairman’s Club members-only telephone
number for fast, personalized service and reservations.
Upon completion of your first rental, you will also receive a
complimentary five-day reward certificate for future use. And,
on an annual basis, you will receive an additional one-day
reward certificate.
Avis is the exclusive car rental provider for NetJets Owners
and Marquis Jet Card Owners, featuring premium rentals,
products, and service. Find Avis in more than 5,100 locations
in more than 165 countries worldwide. To enroll and start
receiving benefits, contact your Owner Services Team to
request an Avis Chairman’s Club application.
NetJets Owners and Marquis Jet Card Owners are invited to
join New York Times bestselling author Deepak Chopra, M.D.
and FIJI Water founder David H. Gilmour in Fiji April 8-13,
2013 for a weeklong gathering of unprecedented exploration
and discovery. The subjects to be covered are total wellbeing, the reversal of aging, and the neuroscience of peak
experiences in consciousness.
The venue will be The Wakaya Club & Spa, a legendary
private island of 2,200 acres. Participants will engage in
conversation, reflection, and activities evoking a deeper
understanding of total well-being, including Chopra’s
ground-breaking research into our ability to dramatically
affect the aging process. Attendees will also become active
contributors to a widely disseminated communique about
the results and findings of the event. All proceeds above
fair market value will be donated equally to The Chopra
Foundation and The Gilmour Foundation.
Exclusively for principal Owners, The Wakaya Club & Spa
invites you to two additional complimentary nights in an Ocean
View Bure when booking the five nights of Wakaya 2013 plus a
spa credit for two 50-minute treatments per person.
Given the intimate nature of Wakaya 2013, only nine couples
can participate but, until October 19, bookings are available
exclusively for NetJets Owners and Marquis Jet Card Owners.
ONGOING BENEFITS FROM THE WAKAYA CLUB & SPA
Through our exclusive partnership with The Wakaya Club &
Spa, principal Owners are invited to enjoy one complimentary
room night in an Ocean View Bure with any stay plus a daily
credit at Breeze Spa for two 50-minute treatments per bure.*
*This offer cannot be combined with the two additional complimentary nights and spa
treatments offered with the Wakaya 2013 package.
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AUTUMN 2012
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21
FEATURES
Meet
Don Ross,
one of
NetJets’
longesttenured
pilots
FEATURES
World Traveler
With 26 years of experience flying for NetJets, pilot Don Ross has
had a unique and remarkable VIP seat to watch the development
and growth of private aviation. And, over the years, his service to
the company has afforded him an endless supply of pleasurable
memories and unforgettable moments in the air.
Aviation by the book
After spending his early years in Rockville Centre, Long Island,
Don Ross’ family relocated to the St. Louis area when he was 14.
Ross stayed in his adopted state right through college, eventually
earning a bachelor’s degree in Agriculture from the University of
Missouri. Flying came a little later and almost by necessity. As
Ross explains, “I got a job as a regional rep for Cessna Finance
Corp., the airplane maker’s captive finance arm. This was a great
opportunity for me, and I went and logged some time at a junior
college ground school.” Ross was given access to a Cessna 172
Skyhawk to cover his vast region of the country, setting up dealer
lines of credit, offering financing to buyers, and also dealing with
collections and resale of aircraft for his area.
“I ended up working for Cessna for over nine years and logged
about 2,600 flight hours in my tenure,” he tells us. “And
somewhere along the line I helped a Cessna salesman get a
job with an operation called Executive Jet [NetJets’ precursor].
Something told me I should keep an eye on that company and
stay in touch with my contacts there.”
NetJets, naturally
Executive Jet grew into NetJets and, in 1986, Ross would find
himself involved personally. “NetJets purchased eight Cessna
aircraft (Citation 500 SIIs) in anticipation of the growth and
popularity of the fractional ownership idea; I kind of ended up
coming along with the planes,” he quips. Ross initially worked
as a co-pilot and pilot onboard the Citations. “I continued to
log hours and experience, and NetJets continued to grow,” he
says. “I mixed flying with other duties, such as heading up the
delivery and acceptance teams of new aircraft – a test pilot
gig, essentially. I also worked as an evaluator for flight planning
systems and served as an instructor for new NetJets pilots.”
In addition, Ross, whose father was an investment banker,
evaluated and fostered the first 401(k) program for the NetJets
pilots and became involved with the charity Pilots for Kids,
which started by touring children’s hospitals in NetJets’ home
base of Columbus, Ohio, and is now a worldwide organization.
Something big – really big – on the horizon, however, would soon
bring Ross back to flying full-time.
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N E T J E T S U P D AT E
Unexpected role in national defense
In 2001, NetJets began the Boeing Business Jet program
that offered Owners access to the commercial-airframe BBJ.
NetJets Gulfstream GIV-SP pilot Don Ross in Teterboro, New Jersey
Even though these large jets have since been phased out of
the NetJets fleet and Ross himself has gone on to pilot the
Gulfstream GIV-SP, his nine-year stint as a BBJ pilot is the source
of some of his most distinct memories of flying.
“There was a trip very early on in the BBJ program in which we
moved high-level members of the U.S. Department of Defense
with a direct line to the president in and out of several Middle
East countries: Kuwait, Bahrain, the United Arab Emirates, and
Qatar,” Ross says. “I can only guess what their official business
was except to line up support (agreement for troop bases) for the
oncoming invasion of Iraq, and they had wanted a more low-key
mode of transport than the typical military transport.”
While the flight crew was in Kuwait, Ross was told to load the
BBJ with enough fuel to be prepared to fly out of harm’s way –
down to Bahrain – in case Saddam Hussein started lobbing scud
missiles into Iraq’s tiny neighboring country, as he periodically
did during that time. “The emergency flight would have been
without our passengers as they would be picked up by helicopter
and flown out to one of the aircraft carriers in the area and then
rendezvous with our jet,” Ross explains. Although no scuds were
fired while Ross and company were in Kuwait, “there was nothing
like waking up in the middle of the night to the prayer towers
blaring a call to prayer to remind us that ‘we weren’t in Kansas
anymore,’” Ross says. Never knowing if or when a missile strike
could take place, he continues, “I did not venture out to the
marketplace in Kuwait, but some of our more adventuresome
crewmembers did.”
The road ahead
So what is Ross’ assessment of how things have changed for
NetJets over the years? Would the pilot who was hired in 1986
recognize the company he works for today? “There has been a
tremendous amount of growth,” Ross tells us. “We’ve gone from
a purely domestic service to a truly international one. We’ve gone
from operating a few types of aircraft to operating a large and
multifaceted fleet. We’ve gone from flying – almost exclusively –
regional business owners to also flying celebrities and heads of
state. But I’ll tell you, the beauty and flexibility of what NetJets
does means that we still service our customers from the early,
early days just as well as we service our newer clients. With the
right mix of ownership options, the right fleet, and with the help
of the terrific staff I’ve been lucky to work with for the past 26
years, I can assure you NetJets will not only continue to grow, but
also continue to stick to the basic tenets of customer service and
safety excellence that started back in 1986.”
AUTUMN 2012
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23
FEATURES
FEATURES
Celebrating 25 years of ownership
NetJets honors Tyler Cain and Ned Jannotta, the first-ever fractional Owners
After boarding hundreds of NetJets flights in their 25 years
of ownership, Tyler and Talbot Cain and Ned and Debbie
Jannotta knew the one on September 5 from Waukegan, Illinois
to Columbus, Ohio would be different. For starters, NetJets
President and COO Bill Noe – formerly a NetJets Chief Pilot –
was personally piloting their flight, on a Gulfstream GV. And once
they landed, NetJets executives greeted them to kick off a full
day of festivities during which the company acknowledged two
men who took a chance on fractional aircraft ownership a quarter
century ago – and still fly with NetJets today.
Recalling the first time he’d heard about NetJets in 1987, Mr.
Cain said, “I had seen a short blurb in a Friday Wall Street Journal
about this new NetJets fractional ownership concept and just
figured the reporter had gotten it wrong. The next week, I called
the head of sales and asked him if this was for real.”
Tyler Cain meets NetJets Tactical Manager Michelle Musselman and other members
of his Owner Services Team
“I will continue to work with NetJets because, in
25 years, I have had zero scheduling mishaps.
The customer service follow-up is so exacting
and complete. Everything has gone smoothly,
exactly the way I wanted.”
– Tyler Cain
After receiving a warm welcome from NetJets executives, the
guests of honor entered the Flight Center to a round of applause
from over 300 Owner Services employees. The Cains and
Jannottas enjoyed a guided tour and met their Team in person
for the first time. Mr. Jannotta even booked a flight while chatting
with Michelle Musselman, their Team’s Tactical Manager. Later,
they spent time in the simulator at FlightSafety®, alternating at the
controls while Bill Noe provided instruction from the first officer’s
seat. Both men appreciated the extremely realistic experience,
though Mr. Cain noted that he’d flown “under” the Golden Gate
Bridge and Mr. Jannotta crash-landed into a grassy field.
With their piloting experience under their belt, the fractional
aircraft ownership pioneers were driven back to NetJets
headquarters for a final, special honor. NetJets Chairman and
CEO Jordan Hansell dedicated the fourth-floor boardroom to
Tyler Cain and the first-floor boardroom to Ned Jannotta. As each
Owner entered his respective boardroom, employees who were
gathered inside gave them a standing ovation. Both men and
their wives were clearly moved, though Mr. Jannotta managed
to keep the moment light. “You must not have seen me in that
simulator,” he joked. “You wouldn’t be applauding, then.”
Top left: Tyler Cain and Ned Jannotta, trailed by NetJets Sales Vice President Dave Clery, are greeted in Columbus by NetJets President and COO Bill Noe (who piloted the plane)
Top right: Owner Services Tactical Manager Michelle Musselman (far left), Dave Clery (center, pointing), and Owner Services Vice President Rich Wrona (far right) show the Cains
and Jannottas Intellijet® II, our proprietary system used by Owner Services to book and track flights Bottom left: Guided by Bill Noe, Ned Jannotta takes his turn in the simulator
Bottom right: NetJets Chairman and CEO Jordan Hansell thanks Ned Jannotta for coming and for his 25 years – and counting – of ownership
24
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N E T J E T S U P D AT E
Names and photos printed with permission
Ned Jannotta points to the plaque in the boardroom that now bears his name
“I was impressed with the level of
professionalism of the organization and the
sheer convenience the program offered. It was
a simple, direct, reliable proposition from day
one for me, and they’ve really turned me into
an enthusiastic advocate.”
– Ned Jannotta
AUTUMN 2012
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25
OWNER EXCLUSIVES
THE LAST WORD
One-Of-A-Kind Events Across
The Pond
Plácido Domingo
On Friday, October 19, NetJets requests the pleasure of your company
in Seville, Spain, for an unforgettable evening with Plácido Domingo.
Join your fellow Owners – from NetJets U.S. as well as NetJets Europe
– for a private concert and dinner. Further details will follow upon your
confirmation.
EVENT:
DATE:
LOCATION:
Plácido Domingo is one of the world’s most celebrated classical artists
and is among the finest and most influential singing actors in the history
of opera. He has earned 12 Grammy Awards and has made more than
50 music videos. In addition to three feature opera films – Carmen, La
Traviata, and Otello – Plácido Domingo’s telecast of Tosca from Rome
was seen by more than one billion people in 117 countries. He has
performed 140 different roles in more than 3,600 appearances, and is also
a conductor and major presence as an opera administrator in his role as
general director of the Los Angeles Opera.
Private concert and dinner with Plácido Domingo
October 19
Seville, Spain
For more information and to RSVP,
please contact Emily Dempsey.
Marybeth Jones, NetJets Vice President of Events, stands in front of the new
NetJets-dedicated facility at Van Nuys Airport
At NetJets, when we refer to the “ownership experience,”
we mean a lot more than getting you to your destination
quickly, safely, and comfortably. Being an Owner also
gives you exclusive access to unforgettable events and
experiences held throughout the year and around the world.
Personal shopping & beyond at Harrods
The world’s most famous department store opens its doors
exclusively for NetJets Owners and Marquis Jet Card
Owners for a private holiday shopping event on Friday,
November 16. The iconic Harrods, located in London’s
exclusive Knightsbridge section, occupies a five-acre site,
comprising over one million square feet of selling space
in over 330 departments. More than 15 million customers
come through Harrods’ doors each year, but at this exclusive
event, you will have the store to yourself and enjoy a range
of offers from specially selected brand partners.
EVENT:
DATE:
LOCATION:
Private holiday shopping at Harrods
November 16
Harrods in London
For more information and to RSVP,
please contact Emily Dempsey.
Our team works to develop events that appeal to your broad
range of interests, from musical performances to sporting
events to art shows and much more. We constantly strive
to enhance independent events you may be attending by
hosting a private NetJets Super Bowl party and offering
unparalleled hospitality at The Masters, while also creating
our own, unique experiences, such as the Poker Invitational
and private concerts with stars like Katy Perry, Bono, and
Plácido Domingo.
It is always so gratifying to see Owners thoroughly enjoying
such once-in-a-lifetime opportunities with their families
and guests. It makes us feel that we are much more than
an aviation company – we’re helping our Owners create
memories.
I hope you are taking full advantage of your ownership
experience, and I look forward to seeing you at one or more
of our events very soon.
A champagne reception kicks things off in The Penthouse
at 7:00 p.m, and Owners can shop from 8:00 p.m. to 10:00
p.m. while the store is closed to the public.
Marybeth Jones
Vice President, Events
NetJets Inc.
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N E T J E T S U P D AT E
Invitations to these events are non-transferable and
are for principal NetJets Owners and Marquis Jet Card Owners.
AUTUMN 2012
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27
FOR POSITION ONLY
NEW + NOTEWORTHY
Wi-Fi on Citation XLS/Excel
We are pleased to inform you that we are installing Wi-Fi
on all Citation XLS/Excel aircraft in the NetJets fleet.
Installation has already begun and will be completed
by mid-2014. Wi-Fi installation on all midsize and large
cabin aircraft in the NetJets fleet (which began in 2010)
will be completed by the end of 2012, and all new
aircraft entering the NetJets fleet will be equipped with
Wi-Fi. You can use Wi-Fi while flying above 10,000 feet
in the continental United States; there is no additional
cost to Owners for installation and usage.
Last chance for bonus
depreciation
The opportunity to benefit from bonus depreciation on
new aircraft purchases closes on December 31, 2012
due to the expiration of a provision in the tax code.
You may qualify for bonus depreciation if you enter
into a written, binding contract in 2012 for a NetJets
ShareTM and you intend to fly primarily for business. In
addition, you will be able to take advantage of 2012
pricing. NetJets has limited new shares available in
the Gulfstream G200, Phenom 300, Global 5000, and
Global 6000. Contact your Sales Executive or Account
Executive for more information on available shares;
contact your tax advisor for information on bonus
depreciation eligibility.
NetJets Inc. is a Berkshire Hathaway company.
All fractional aircraft offered by NetJets® in the United States are managed and
operated by NetJets Aviation, Inc. Executive Jet® Management, Inc. provides
management services for customers with aircraft that are not fractionally owned, and
provides charter air transportation services using select aircraft from its managed
fleet. Both of these operating companies are wholly owned subsidiaries of NetJets
Inc. All fractional aircraft offered by NetJets Europe are operated, maintained, and
crewed by NetJets Transportes Aéreos, SA, a Portuguese/EU air carrier. Marquis Jet®
Partners, Inc. is a wholly owned subsidiary of NetJets Inc. and sells the Marquis Jet
Card®. Marquis Jet Card flights are operated by NetJets Aviation under its 14 CFR Part
135 Air Carrier Certificate.
©2012 NetJets Inc. All rights reserved. NetJets, Executive Jet, Marquis Jet, Marquis
ONL11312
Jet Card, and Intellijet are registered service marks. 2
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VISIT NETJETS.COM
AUTUMN I 2012
UPDATE
The newsletter for NetJets® Owners and Marquis Jet Card® Owners