Project Tracking Getting the

CONTRACT FACILITIES MAINTENANCE • RESTORATION AND WATERPROOFING • ROOFING MAINTENANCE • CONSTRUCTION SERVICES
A NEWSLETTER FROM LESCO RESTORATIONS, INC.
APRIL 2004
Project Tracking Getting the
‘Green Light’ from Clients
Technology That
Works for You!
C
N
hallenge from client to Lesco:
“We have 30 locations in Georgia
that need to meet current company
standards. We need estimates,
budgets, and management for small
renovations for each
location to achieve our
standards. Bring me
consistent results.”
Details: Each
location must have a
complete property
evaluation, including
preventive and
proactive
maintenance, fixed
equipment, paints,
finishes, roof, parking,
windows, doors, fixtures, systems,
millwork, ADA, and landscaping.
Results: Lesco completed the
evaluations, estimates, and schedules
for each of the 30 locations on time.
Project Tracking: This project is
perfect for Lesco Project Tracking,
a.k.a. Virtual Project Management,
according to Richie Lancaster, Lesco
manager for construction. The
regional director of real estate can
remain in her Atlanta office and
monitor, through a passwordprotected lesco.net web site, the
progress, schedules, and budgets on
the entire range of work for 30
locations spread over
the state.
“We chose Microsoft
Project as the best
software for Lesco
Project Tracking,” said
Lancaster. “Through it,
we use a ‘traffic lights’
system. Green lights
signify projects are
both on-schedule and
on-budget. Yellow
means one of the
variables is behind expectation. Red
means both are behind. At a glance,
the client can see where problems
exist. The client can then go further to
find the details pertinent to each
aspect of each project.”
Weekly construction meetings are
unnecessary, since information is
updated daily and accessible to the
client on lesco.net.
eed to be two places at once?
Lesco can put you there!
Managing multiple construction
projects, sometimes hundreds of
miles apart, is difficult. Lesco’s new
“Project Tracker” takes out the
travel and simplifies the process.
Virtual Project Management is
now a reality. Lesco has married
technology and experience to keep
you abreast of every phase of your
construction project while you
never leave your office.
Via the internet, you can now
view photographs, schedules, and
invoices, and have live interface
with the construction managers.
Project Tracker provides:
• savings on travel and money
• budgets at a glance
• progress photographs
• highlights of schedule problems
or conflicts
• automatic updates to your
distribution list
• standard AIA contract documents.
Check our web site at lesco.net
or call Richie Lancaster at 800669-5950 for a demo at your office.
SouthTrust Adds Florida, Texas to Relationship
S
outhTrust Bank, headquartered in Desk services,
Birmingham, Alabama, has
accounting, and
announced an expansion of their
maintenance
business relationship with Lesco.
services to 300 additional SouthTrust
Last year, SouthTrust chose Lesco
locations in Florida and Texas. This
as its primary maintenance vendor at
brings the total number of SouthTrust
some 600 locations in North Carolina, properties serviced by Lesco to about
South Carolina,
900.
“...we have again
Virginia, Georgia,
“What excites us
and their home state proven the value of our about this
services to an
of Alabama.
announcement,”
outstanding
company.” said Scott Smith,
Under this new
expansion, Lesco will provide Help
Lesco president of maintenance
operations, “is the
fact that we have
again proven the
value of our services to an
outstanding company such as
SouthTrust.”
Interested in how a similar program
could handle the dispatch, quality
control, and management of your
maintenance needs? Like to have only
ONE invoice to pay each month?
Contact Scott Smith at 800-6695950 or ssmith@lesco.net.
LESCO RESTORATIONS, INC. • 1341 NAZARETH CHURCH RD • SPARTANBURG, SC 29301 • 1-800-669-5950 • FAX 1-888-807-9903 • www.lesco.net
LESCO AT WORK ON GREENVILLE, SC HOSPITAL
Shriners Are Changing Lives at Hospitals
L
esco is pleased to put its talents
and experience to work at the
Greenville, SC Shriners Hospital,
where a Lesco restoration crew is
cleaning, removing rust deposits, and
recaulking the exterior of the facility, in
a project of three months duration.
Lesco is proud to salute the
Shriners for the exemplary work they
perform.
Shriners Hospital for Children in
Greenville has been all about children
since it opened its doors in 1927. Over
40,000 children have been helped by
the Greenville Hospital, and the
numbers grow each day. Children
from six states receive care for
orthopaedic conditions that affect the
bones, joints, and muscles, whether
congenital or acquired by accident. All
care is completely without cost to
patient and family. No federal, state,
or insurance monies are received by
Shriners Hospitals, and 93 percent of
the operating budget is used directly
for patient care.
Greenville’s 50-bed pediatric
orthopaedic hospital was constructed
in 1989, and is one of 22 Shriners
Hospitals throughout North America.
The Greenville Hospital treats children
with routine and complex orthopaedic
problems, utilizing the latest
treatments and technology available in
pediatric orthopaedics, resulting in
early ambulation and reduced length
of stay.
Any child may be eligible for care at
Shriners Hospitals if:
• the child is under the age of 18, and
• there is a reasonable possibility the
child's condition can be helped.
Shriners Hospitals are
open to all children
without regard to race,
religion, or relationship to
a Shriner.
The service area of
Shriners Hospitals
Training Essential to Maintaining the
Expertise Lesco Clients Can Count On
T
rust is earned, and Lesco has
earned the trust of clients by
providing expert counsel on a myriad
of building issues from the peak of the
roof to the far corner of the parking lot.
Just how can one Lesco technician
advise on issues ranging from security
lighting to water heaters?
“Training!” says Jerry Flynn, Lesco
vice president of administration.
“We’re fortunate to have many
clients who respect and count on our
advice and recommendations,” said
Flynn. “So training our people is
essential to providing that value to our
clients.”
Lesco techs are ready to
evaluate the roof, no
matter what the
surface. In the
Spartanburg
training center,
Lesco trainer Al
Mather, left,
reviews the
specifics with Mike
DeLeo, a new
Lesco tech working
the Connecticut
area.
includes the United
States, Canada and
Mexico.
You can find out
more about the work
of the Shriners by
visiting
shrinershq.com.
Click on “Patient
Success Stories” to
read the personal
stories of some of
those who have
benefited
from the
amazing
work.
Thanks,
Shriners
Hospital,
for
choosing
Lesco.
Lesco Among
Presenters at
BOMA Meeting
In Jacksonville
April 22 - 24
M
embers of the Southern
Region of BOMA (Building
Owners and Managers Association)
meet in Jacksonville April 22-24, and
Lesco will be a presenter in the area
of leading-edge systems that serve
building owners and property
managers.
Join us Saturday morning at 9:30
for a panel discussion entitled
“Outsourcing Maintenance: Boon
or Boondoggle?”
The panel will feature:
• Bob Fetters of SouthTrust Bank,
Birmingham
• Steve Banner of NAI Southern
Real Estate, Charlotte
• Bruce Grawert of Control Services
Group, Atlanta, and
• Scott Smith of Lesco Restorations,
Spartanburg.
Smith Promoted to President of
Maintenance Operations
L
esco is pleased to announce that
largest financial institutions, insurance
Scott Smith has been promoted to companies, and property portfolios.
the newly created position of president
Smith has been instrumental in the
of maintenance operations.
implementation of “Virtual Property
Smith, a graduate of the
Management,” a practical
University of South Carolina,
solution for managing
joined Lesco in 1997, and
multiple buildings across a
previously was vice
wide geographic region using
president of maintenance.
digital and internet
He is responsible for
technology.
maintenance and
In the 1980s, Smith
construction issues for more
conducted business
than 4,200 locations across
practicums relating to
the US.
multiple site operations for
His department manages
the Harvard School of
Scott Smith
a vendor base of more than
Business. He is experienced
3,000 certified vendors and 150
in construction and development of
employees that perform property
hotels and commercial properties,
maintenance under established
including high-rise and ocean front
protocols for many of America’s
locations.
Texas Wind Damage Gets Lesco Touch
B
eaumont, Texas was the site of a
severe wind storm in November
2003, and among the damaged
properties was the local Holiday Inn.
High winds damaged the southwest
corner of the roof parapet wall,
blowing off some 2,000 square feet of
wall cladding.
The owner chose Lesco to handle
the repairs, based on expertise in
EIFS repairs, experience at working
on operating hotels, and proven
results on previous projects.
The entire west wall, as well as a
portion of the south wall, is being
replaced. The entire parapet wall will
be coated with an elastomeric coating.
Douglas Dizney is Lesco’s on-site
superintendent.
Stone Courtyard Must Be Safe Underfoot
A handsome stone courtyard and a fountain add additional touches of class to an
upscale shopping center in Charlotte’s South Park. The combination of rain, ice, salt,
and sun means regular maintenance is a necessity. Lesco’s Billy Lemmons makes
sure that the stone courtyard remains beautiful to the eye and safe under foot.
TECH TIP:
Pressure
Washing May or
May Not Be Best
For Your
Application
Q
A
. My building is dirty. Is
pressure washing the best way to
clean it?
. Maybe. It depends on what your
building is made of.
Brick, stucco, and other masonry
materials are very porous, and high
pressure (2,000 psi) water blasting
can penetrate and shorten the life of
these materials.
It’s best to perform a test sample in
an out-of-the-way area first. Start with
a gentle method like a brush and
garden hose, and work up to more
aggressive methods.
If your building is metal, glass, or
precast concrete, the water
penetration will be less. But a water
blaster can still force water into joints
and cracks around windows and
individual panels.
Remember, a high-pressure
blasting process can expose your
building to up to 10 times the force of
a hurricane, so be careful,
and make sure the
operators are well
trained.
There are many
ways to clean a
building. And
many are the
wrong ways. The
safest decision is
to call Lesco at
800-669-5950.
Work Begins at Historic
Godfrey Hall at Clemson
H
istoric Godfrey Hall on the campus of Clemson
University dates back to the early 1900s, and Lesco
began work in March restoring the landmark.
Work undertaken by Lesco includes restoration on
windows, recaulking, cleaning, and repointing and repairing
historic brickwork.
Lesco recently performed extensive work next door to
Godfrey Hall at Clemson’s historic Tillman Hall.
Lesco Safety Performance
Outstanding for 2003
S
afety matters to you, and to Lesco. We’re proud to say that
our commitment to safe work continues to pay dividends,
and that 2003 was a record year for safety.
All reputable contractors carry worker’s compensation
insurance to protect their customers and employees when
accidents happen on the job.
An employer modification rate (EMR) is used by insurance
companies to determine the rate a contractor pays. It is also
an indicator of the contractor’s safety record. The lower the
number, the better the record. Many large customers require
an EMR of 1.0 or less.
To keep your costs down and workers safe, hire a contractor
with a low EMR and never use a contractor without a proper
certificate of insurance. Lesco’s safety commitment has
resulted in steady improvement from a 1998 EMR of .88 down
to a 2003 result of .76.
SOLUTIONS
Lesco Restorations, Inc.
1341 Nazareth Church Road
Spartanburg, SC 29301-5928
1-800-669-5950 www.lesco.net
CONTACTS:
RESTORATION AND WATERPROOFING
Pat Lauro / plauro@lesco.net
Charlotte, Greenville, Nashville
Mike Morse / mmorse@lesco.net
Raleigh, Richond, Norfolk
Don Ford / dford@lesco.net
Charleston, Columbia, Atlanta
CONSTRUCTION SERVICES
Richie Lancaster / rlancaster@lesco.net
MAINTENANCE
John Ambrosi / jambrosi@lesco.net
Philadelphia
Mary Anne Martucci / mmartucci@lesco.net
NC, VA, MD, and DC
Kevin Mayfield / kmayfield@lesco.net
Spartanburg, Greenville, Atlanta
Joe Thomas / jthomas@lesco.net
Orlando
PRSRT STD
US POSTAGE
PAID
GREENVILLE, SC
PERMIT # 222
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