2 Redcare Classic and Redcare GSM are not Grade 4 3

We hear lots of myths and rumours in the marketplace,
so we thought we’d pull the Top Ten BT Redcare myths together
and dispel them all in one go!
1
A dedicated BT line is needed for Redcare Classic and Redcare GSM
A dedicated BT line is not required. Redcare Classic and Redcare GSM
can work on an existing phone or broadband (including BT Infinity) line
without the need for a filter.
Redcare Classic and Redcare GSM will even work over a fax line with a
Modem Compatibility Device (MCD) which can be easily purchased from
the Redcare Shop at www.btinstallershop.com
Redcare will also work on other Service Provider lines that are using BT
equipment. So, it doesn’t need to be a BT contracted line.
As a dedicated line is not required for Redcare Classic and GSM this can
make the overall cost for your customer’s alarm signalling cheaper than
other products that may require a dedicated phone line.
2
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Redcare
Classic
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Redcare
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GSM are not Grade 4
Redcare Classic and Redcare GSM have always been Grade
4 signalling. Alarm messages and polling are highly
encrypted to EN Grade 4 using Redcare proprietary
encryption. Software and firmware anti-substitution
measures to EN Grade 4.
4
3
Bl k terminals
Block
i l are mandatory
d
when
h
fitting Redcare
A block terminal is not mandatory.
Many installers choose to have a Redcare block terminal installed to
simplify alarm installation. However, connection of the STU to the line,
without using a block terminal, can be carried out by the installer.
BT is rolling out Fibre, ripping out copper and Redcare won’t work
BT is rolling out Fibre that much is true but copper is not being ripped out
and Redcare does still work.
As part of BT’s super-fast broadband deployment, two solutions are being
rolled out - Fibre to the Cabinet (FTTC) and Fibre to the Premise (FTTP).
Redcare will work with both.
FTTC is where new fibre-optic cables are deployed from the exchange to
the street cabinet in parallel to existing copper. The existing copper will
remain to support existing copper based services such as PSTN, ISDN and
traditional Redcare products.
FTTP is where new fibre-optic cables are deployed the whole way to the
home or office. Where a copper network is unavailable the Redcare Secure
portfolio can be used as it does not rely on a copper path.
5
BT Fibre only exchanges are being rolled out which means Redcare won’t work
BT announced in March 2012 a pilot fibre only exchange. However, it is
only a single exchange pilot. The copper network is not being touched
and customers who do not wish to be part of the pilot will not be forced.
BTs strategy it to provide a mixed economy broadband service where
copper is still a key part of the delivery of broadband service.
This means that Redcare’s traditional products will still work.
6
Additional charges will be made
if a customer moves to a new premise
This is not the case.
If your customer is moving premise and taking the same telephone
number with them, there will be no additional charge.
8
BT Redcare is not investing
in their business
We haven’t just been sitting their quietly. We have been and will be
continuing to invest in the business. Here are just a few of the things
we have invested in over the last few years:
• Re-designed and improved the Redcare STU and Redcare GSM STU
• Re-designed and improved the Redcare Secure unit
• Launched upload / download on Redcare Secure
• Launched Redcare Secure Solo
• Extended format signalling capability on Redcare Secure
• Launched service in Ireland
• The Redcare platform
• Redcare GSM Roaming
There is much more to come!
9
You can’t re-use Redcare Classic
and Redcare GSM STUs
This is not true.
You can re-use Redcare Classic and Redcare GSM STUs as maintenance spares.
If your customer is moving or changing telephone lines for their Redcare
service you can also arrange to use the existing Redcare GSM STU.
If in doubt, speak to us rather than our
competitors to find out fact from fiction!
call us free on 0800 800 628*
email redcare@bt.com or visit us at www.redcare.bt.com
* Calls are free to this number from BT landlines and BT payphones. However, they are
not free to call from mobile phones - the costs will vary between service providers.
© British Telecommunications 2013.
Registered office: 81 Newgate Street, London, EC1A 7AJ
Registered in England no. 1800000
PHME 67422
7
A dedicated BT line is needed
for Redcare Secure
Redcare Secure will work on any existing telephone or
broadband line, whether it’s a BT line or other Service
Provider. Redcare Secure 2 and 3 will require an ADSL
filter which can be easily purchased from our Installer Shop
at www.btinstallershop.com
10
Your roaming SIM is no
different to your competitors
Yes it is. It’s different because with intelligent network
selection, Redcare’s Roaming SIM firstly looks for the
strongest signal and locks on to it. Not all roaming SIMs
do this. No compromises.
• Intelligent network selection looks for a network with
a strong signal, the equivalent to 4 out of 5 bars on
your mobile phone
• Automatically connects to another signal in the event
of failure for enhanced resilience
• Doesn’t rely on a signal from a single operator - easier
to install
• If the connected cell goes down, we automatically
connect to other available cells with no interruption in
service for your customer
• Intelligent selection for premium performance