report 2003-2004 Sustainability - Grupo Eroski

Transcription

Sustainability
Report 2004
Sustainability
report
2003-2004
Contents
EROSKI
SUSTAINABILITY REPORT 2003-2004
Contents
2004 sustainability report
1
About
this report
5
page 04
page 41
5.1.
5.2
2
Letter
from the Chairman
page 06
3
Our
organisation
3.1.
3.2.
3.3.
3.4.
A year of advances. Generating
wealth and well-being
5.3
5.4
5.5
Consumer vocation
A driving force for economic and
cultural development
People
Future generations: the Environment
Society
6
Annexes
page 08
An organisation for all of us
Our interested parties
Company structure
Business Areas and Ensigns
page 85
Annex I
Correlation table with GRI requirements
Annex II
AENOR Validation Report
Annex III
Global Compact Progress Report 2004
Annex IV
Social Action and 2015 Millennium Goals
4
A different way
of doing things
page 30
4.1
4.2.
4.3
2
Functional organisation
Management of internal commitments
Management of external commitments
1
About
this report
1
About
this report
EROSKI
About this report
About
this report
With this latest update of our sustainability report,
we are continuing the work we began in 2002,
consisting of providing information on the main
actions we have carried out and the major
indicators of Eroski's performance in the financial,
environmental and social areas throughout the
period 2003-2004.
Firstly there is a description of our organisational
model, to help the reader understand how we
act and ultimately to evaluate the results obtained
and their contribution to satisfying the
requirements of the interested parties.
Our aim is to give an accurate description of the
commitments taken on with each of these
interested parties, the fulfilment of these
commitments, and the constant generation of
value through the application of continuous
improvement policies.
As we aim to make all our communication with
total transparency of information, we would of
course be most willing to clarify, extend, comment
on or respond to any additional queries you may
have. We also attach the validation report issued
by AENOR, for consultation purposes.
Contact: Eroski Foundation
Tel: 946 211699. info@fundacioneroski.es
This report contains a balanced description of the Eroski Group's contribution
in 2003 and 2004 to a more sustainable development of our planet. It has been
drawn up in accordance with the recommendations of the 2002 Global Reporting
Initiative Guidelines for sustainability reporting.
Further information from www.eroski.es
All information not included in this document is duly justified in Annex I. In most
cases this refers to indicators which are either not applicable given the nature
of our activity, or were not available while this report was being drawn up, in
which case we shall be certain to include them in future editions.
4
2
Letter
from the Chairman
2
Letter
from the Chairman
EROSKI
The World Commission on the Environment
stated that "Sustainability is the ability of mankind
to meet our present needs without compromising
the ability of future generations to meet theirs"
(Our common future, 1987). We could say that
it is a question of guaranteeing a better quality
of life for everyone, both now and for the
generations to come.
It consists of improving quality of life through
t h e i n t e g ra t i o n o f t h r e e f a c t o r s , a l l
interdependent: economic development,
protection of the environment and social
responsibility.
We are witnessing the disappearance of the
Baconian paradigm, accepted until the late
twentieth century and which somewhat
ingenuously took for granted that there was a
natural link between scientific and human
progress. We have since learnt that scientific
advancement is neither a necessary nor direct
synonym of well-being for all.
We have also learnt that human beings need
more than what mere market play alone can
provide. We are witnessing a new era of social
mobility, rejecting the causes of the unfair
exclusion of others from the benefits of this
market. Sooner or later, the businesses
themselves will have to collaborate towards the
disappearance of these causes and assume a
model of sustainable development together with
the community. The number of citizens who are
concerned with the environment is growing;
these are people able to foresee the long-term
consequences of their behaviour and willing to
act consistently. These are citizens who give
their opinions and who assess and grant
legitimacy to business behaviour, going beyond
strict legal compliance. These citizens are not
asking for greater power; they are asking for
those who hold the power to do so responsibly.
In Eroski's history, the vision of sustainable
development formed an essential part of the
company's founding values, exceeding the
fulfilment of environmental regulations, legal
requirements for staff management and the
mere implementation of cleaner production
concepts.
Letter from the Chairman
The Eroski Group is run on a peer-to-peer
structural basis, an outstanding juridical and
business organisation which embodies our values
of social responsibility and marks our philosophy
and identity. This is an organisation run by
everyone for everyone, in which 12,298 workers
are owners and key figures and a further 493,986
consumer members participate in education and
information activities geared towards developing
a healthy, environmentally friendly and solidarityorientated lifestyle.
Our company has a peer-to-peer system of
government with both workers and consumers
on its Administration Council, to enable a
combination of the sensitivities of both and bring
the Group's strategy closer to the needs and
expectations of society. Our vocation for attending
and defending the consumers' rights and interests
reaffirms our commitment to offering reliable
products and services, practising solidarity with
the community and being concerned with the
environment.
In this Sustainability Report, we assess our goals
over the last three years and quantify our
progress over this period, with the introduction
of continuous improvement dynamics to the
indicators of consumer vocation, our contribution
to the development of the community and our
commitment to the environment.
This Report has been drawn up in conformity
with the 2002 Global Reporting Initiative Guide,
and it is a balanced, reasonable presentation of
the economic, environmental and social activity
of our organisation.
Fortunately we are not alone on the path of
sustainable development. We are accompanied
by numerous businesses and social and citizens'
groups who have a global vision of human activity,
and incorporate these values to their vision and
behaviour.
Constan Dacosta
3
3
Our organisation
Our organisation
3.1. An
Anorganisation
organisation
of us
3.1.
forfor
all all
of us
3.2.
parties
3.2. Our
Ourinterested
interested
parties
3.3.
3.3. Company
Companystructure
structure
3.4.
Ensigns
3.4. Business
BusinessAreas
areasand
and
Ensigns
Our organisation
EROSKI
Our organisation
We are a general consumer products and
services distribution group and we aim for our
products to be of top quality when they reach
Spanish homes. We therefore guarantee the
customer satisfaction commitment at all our
centres.
Our ethical management requires
measurement, control and continuous
improvement through indicators establishing
our relationship with all the groups of interest.
This Ethical Management Principle is inspired
on our values, which are set out in the Code
of Ethics and common to the whole of our
organisation:
COOPERATION
The workers are the owners and key figures,
and we consider Eroski as something belonging
to us. We therefore feel directly responsible for
its problems and successes, and they affect us
in an immediate, personal way.
SOCIAL RESPONSIBILITY
At Eroski we aim to encourage development,
not merely professional development but
personal development as a whole, because if
a person develops they are also developing
the organisation at the same time, and this
expanding spiral of evolution results in social
advancement. Our activity extends to the group
of people who carry it out, and it has a major
influence on both our immediate environment
- which we have a commitment to improving
- and on the development of the Community.
8
CONSUMER VALUE
Eroski's genuine consumer service vocation
means the consumer is the most important
aspect of our business project, and we adopt
a policy of transparent, two-way
communication, with a commitment to
defending the consumers' rights and interests
and with the provision of safe, healthy,
environmentally friendly products.
PARTICIPATION
The active involvement of the workers in the
project is the factor behind the origin and
growth of our organisation. People are a
guarantee of success for those to whom we
gear our results and goals for improvement
and advancement.
INNOVATION
We consider that constant renewal and the
continuous search for new options in all our
spheres of action is an essential condition for
both our progress as a business and for
adequately responding to the expectations our
activity generates in society and for our
consumers.
EROSKI
Our organisation
The Eroski Group therefore defines the lines
of action for its mission for the reference period
of this 2003-2004 Sustainability Report as
follows:
- Obtaining profits that will enable us to grow
and generate wealth, and distributing them
within a framework of cooperation and
involvement in society.
- Providing solutions to meet the needs of the
different consumers through constant
innovation.
- Contributing to an improvement in the quality
of life of the community in which we work,
committing ourselves to the defence of
consumers' rights, concern for the environment
and promotion of economic and human
development.
- Creating a project and business model that
will integrate people and encourage their
personal and professional development.
- Attaining leadership positions on the Spanish
market.
In line with our main strategic ideas, the entire
organisation is involved in a philosophy whose
guideline for the decision-making process is
Social Responsibility.
The entire organisation's commitment to making ethical management part of
the Management's goals, including continuous improvement within the principles
of Social Responsibility and checking it by means of indicators, has enabled us
to obtain and maintain the SA 8000:2001 Standard certification. We are the
first distribution company in Spain and the second in Europe to obtain this
certification.
Our activity as a socially responsible company
develops our sustained commitment to
respecting human rights and working with
respect for the basic rights of the consumers,
workers, suppliers and community. This
commitment extends throughout the whole of
9
our chain of values, bringing the entire
organisation together in the application of
Social Responsibility policies in all its areas
and business lines, in order to contribute to
the sustainability of the society of which we
form a part.
10
EROSKI
Nº of Certifications and acknowledgements
Nº of Friends of the Eroski Foundation
Nº of Eroski-Network card users
Commercial network
Investment (thousands of euros)
Sales (thousands of euros)
Profit (thousands of euros)
5,379
18
9,854
875,000
271,815.06
1,955
5,121,582.12
89,387.23
2002
900,000
580,540
7,374
18*
99,854
945,947
509,304.56*
1,556*
5,203,771.86*
108,394.48*
2003
9,789*
1,400,000
1,181,499
8,824
19
137,396
1,006,526
357,193.51
1,790
5,582,124.53
129,920.00
2004
Our organisation
Nº of analyses and audits
334,000
10,785
48
13
How we do it
Guarantees
Confidence
Nº of participants in the Idea Sana EROSKI
activities (courses, counsellors, etc)
9,074
41
13
What we do
Commitments
Improving the
quality of life
Nº of local products
36
13
Growth
Differentiation
Healthy
consumption
Stable
relationships
Nº of shops with regional sections
Individual regional campaigns
Innovative
offer
Agreements with
suppliers
Proximity and
development
Customer loyalty
Communication
Promotion of
local products
and culture
Management
participation
Nº of consumer members
Nº worker members
9,793
7,985
516,675
13,079
7,419
7,297
341,333*
10,868*
6,864*
7,727
356,590
12,298
Nº of issues of Idea Sana EROSKI each year
Company
life
The Eroski Group Management.
Our progress in fulfilling our sustainable development goals.
Consumer
vocation
A driving
force in
development
A group
geared
towards
people
Level of participation on boards:
consumer members
worker members
11
EROSKI
Eroski Group Management.
Our progress in fulfilling our sustainable development goals
3.27
2002
153,000
2003
159,124*
Our organisation
2004
246,390
3.34
23.6
33.8
How we do it
Twice-yearly people satisfaction survey
7,488,000
What we do
Hours of training
569,097
Satisfaction
Belonging
20.2
24.5
211,200
345,500
Quality of work
8,748,000
134.74
543,211
135
A group
geared towards
people
% Eroski Natur products with environmental criteria
85,560
240,000
1,706.44
Hypermarket energy consumption
15,086,614
(Joules per m2 and hour)
Packaging consumption (packaging/fresh sales) 162.58
598,540
Waste recycled (kilograms)
12.2
15.2
32,500
121,250
100
6,021.18
Meat
Participants in environmental campaigns
Participants in solidarity campaigns
50
1,526,20
1,187,543
Fruit and vegetables
Consumer
awareness-raising
Nº of suppliers in e+5 programme
2,083,47
5,138,47
101,779*
Eco-efficiency
Involvement in
product life cycle
Social Action donations
(thousands of euros)
802,311
Product donation programme
Fair Trade sales
128.57
Solidarity
4,485,73
180,303
Recognition
Encouraging
healthy habits
Social action
Consumer-orientated campaigns
(thousands of euros)
480,809
Experiencing values
120,200
Commitment to Environmental
the Environment management
Social action
and solidarity
Activities with
workers and
consumers
* Data affected by Consum S.Coop. leaving the sphere of action of the Eroski Group.
Our organisation
EROSKI
3.1 An organisation
for all of us
The legal nature of the Eroski Group has marked
our philosophy and identity since we first started
out, setting us apart from the rest. Based on a
cooperative model, it is structured on a peer-topeer basis and has the following characteristics:
Owner/workers and key figures: The
Eroski Group is owned by its 12,298 workers,
and we are also the key figures in its
management. Our share in the Group's
capital, management and profits means we
have a share in the project as a whole and
are involved in running the organisation,
receiving all the necessary in-company
communication and training to be able to
take part in the decision-making processes
and perform our duties, always
acknowledging each person's degree of
autonomy and responsibility.
The consumer members: 493,986 people
are Member Friends of the Eroski Foundation
and they participate in education and
information activities for encouraging a
healthy, environmentally friendly and
solidarity-minded lifestyle. They are
independently involved in managing the
organisation, and can take part in the
decision-making processes and in gearing
the business to meet their needs and
expectations, receiving to this end periodical,
accurate and transparent information on
how all the areas and business activities
are progressing.
Peer-to-peer running: The Administration
Council is the ultimate management
authority, and it is made up of workers and
consumers, which guarantees compliance
12
with the company's needs and expectations
in the decision-making process. The
participation of workers and consumers
enables the sensitivities of both of these
groups to be combined, and brings the
group's strategy closer to its surroundings,
including them for greater satisfaction.
Re-investment of surplus: We dedicate
10% of the profit obtained each year to
social action and to activities for the defence
of consumer interests and promotion of
consumer rights, with a view to healthy,
quality consumption.
At the same time, social awareness and
commitment to society have added a sense of
responsibility to our relationships with our
interested parties, which means establishing
continuous communication channels and
integrating their needs and expectations within
our organisation's goals, in order to satisfy them
and generate sustainable value.
To guarantee its transparency and management
ethics, the Eroski Group's Corporate
Government is based on three Codes of Good
Government, known by and accessible to the
entire organisation via the intranet. These are
the The Statute of Directors and Council Members,
the Internal Rules of Procedure and the Internal
Rules for the Administration Council and Governing
Council.
Our organisation
EROSKI
GOVERNING COUNCIL
· 6 worker members and 6 consumer members on the Counci.
Half of them must be renewed every two years.
· Monthly meetings with the General Management and the Consumer Management.
· Functions: Election of the Cooperative Chairman.
Annual ratifiction of the Managing Director.
Chairmanship of the General Assembly.
Establishing the Rules of Procedure.
Representation and exercise of rights before Courts, Tribunals and State Organisations.
Investment of available funds, subscriptions of contributions and issues of bonds and securities.
GENERAL MEETING
· Governing body presided by the Governing Council.
· Annual meeting for approval of accounts, management plan, presentation of results and
ratification of constituents proposed by the Governing Council.
PREPARATORY MEETINGS
Annual Informative Meetings for the workers and consumers for the election of the representatives
for the General Meeting.
COMPANY COUNCIL (*)
CONSUMER COUNCIL
· The Governing Council's advisory body for the
· The Governing Council's advisory body for the
workers.
· Chairpersons are elected from each Executive
Committee.
· They put forward 6 Council Members to the
Assembly, to make up 50% of the Governing
Council.
· The Cooperative Chairman and the Consumer
Manager participate in an advisory capacity.
consumers.
· Chairpersons are elected from each Local
Committee.
· They put forward 6 council members to the
General Assembly to make up 50% of the
Governing Council.
· The Cooperative Chairman and the Consumer
Manager participate in an advisory capacity.
EXECUTIVE COMMITTEES
LOCAL COMMITTEES
· Organised by regions.
· Delegates are elected by the worker
members.
· They elect the Company Council members.
· Organised by regions.
· Delegates are elected by the consumer
members.
· They elect the Consumer Council members.
Worker Members
12,298 owner workers
Consumer Members
356,590 consumer members
(*) As stipulated in Art. 59 of the Statutes, the Company Council is a competent body that can contribute to the suitable
management of matters regarding worker members. Its work includes:
1. Drawing up the annual labour regulations
2. Presiding the Preparatory Meeting of the worker members
3. Carrying out the counselling and informative functions of the Governing Council
13
How we do it
Promoting local products and culture
Agreements with suppliers
Healthy consumption
Commitments
Satisfaction / Belonging
Participation in management
Proximity and development
Stable relationships
Improving quality of life
Guarantees and Confidence
Feeling of solidarity
FAMILY
Our organisation
FUTURE
GENERATIONS
EROSKI
What we do
Growth / Differentiation
Life in society
Eco-efficiency
Communication / Customer loyalty
Quality of working life
Customer awareness-raising
Offering innovating products
Environmental management
Social action
Living out values
Involvement in product life cycle
Encouraging healthy habits
Activities with workers and consumers
CONSUMERS
3.2 Our interested parties
14
PEOPLE
SUPPLIERS
ALLIANCES
SOCIETY
CUSTOMERS
INSTITUTIONS
OPINION
LEADERS
Our organisation
EROSKI
We are people
Day by day, Eroski's aim is to increase the
participation and involvement of the owner
members, and to increase our commitment
through systems of evaluation, communication
and empowerment geared towards encouraging
management collaboration.
At Eroski, people are an end, not a means. We
form the base that withstands the organisation,
as owners and key figures. Our degree of
participation, the result of our commitment and
our two-way internal communication all form
part of:
·
Our management and objectives.
·
Our company capital and our profits.
The owner worker growth tendency is
counteracted in relative terms by the absolute
reduction occurring in 2003 after Consum S.Coop.
left the sphere of the Eroski Group.
· Our prominence in the company and
business life, via the company authorities.
Evolution of owner workers 2000 - 2004
year
2004
12,298
2003
10,868
2002
13,079
2001
11,897
2000
10,675
7,000
8,000
9,000
10,000
The consumers
We are the result of nine consumer cooperatives
having joined together, and we have maintained
this close relationship with the consumers,
earmarking 10% of our annual profit to our
commitment to them and to our surrounding
environment.
The consumers are key figures: they take part
in the decision-making process within the
Governing Council, and they are informed of the
results of the measures taken. We study how
we can satisfy their needs and expectations
through efficient personalised attention,
establishing various channels of communication.
Our commitment is in the provision of guaranteed
15
11,000
12,000
13,000
14,000
healthy consumer articles at competitive prices
and in an education and information programme
to help them develop healthy, environmentally
friendly, solidarity-minded habits. We share these
interests with the Eroski Foundation
Member/Friend, a figure who represents the
cooperative's consumer members, those who
participate in the business management and
decision-making processes, and with the friends
of the Foundation who are interested in
collaborating with Eroski's educational and
solidarity-orientated initiatives.
The Member Friends are key figures in the Idea
Sana EROSKI programme, and they are
regularly sent information on the Eroski
Foundation's activities and programmes for
environmental and solidarity awareness-raising.
EROSKI
Our organisation
The Eroski Foundation
This is a participative, constantly evolving organisation which furthers the development
of Eroski's values in the community. It is particularly committed to guaranteeing
the ethics and transparency of all matters affecting the consumers. There are three
main parts to its mission: informing consumers, promoting sustainable development,
and solidarity actions.
Financial contributions to the Foundation enable us to carry out consumer-orientated
action, conduct information campaigns, publish magazines and guides, provide
grants and subsidies, collaborate with Third World aid organisations and stage
solidarity campaigns for the donation of food, toys, school books, etc. The people
mainly involved in this action are the consumers, and the aim is to provide a better
quality of life for everyone.
The Foundation is run by a Board of Trustees with representatives from the companies
making up the Eroski Group, the consumers, and a group of experts who provide
knowledge on matters such as health, the environment, solidarity and new technologies.
It also has a large cross-disciplinary technical team who remain close to the
consumers, developing a social and human project always mindful of their needs.
This project consists of designing and drawing up an annual Management Plan with
proposals for the members and friends, Consumer Information campaigns,
informative products, solidarity, international cooperation and sustainability initiatives,
Research Grants and Subsidies, an annual call for backing involvement in
International Cooperation, Sponsorships and the Product Donation Programme.
Our Suppliers
Our suppliers are directly involved in the value
chain, making our joint action programmes an
essential tool for cooperation. Eroski particularly
favours trade of fresh produce, entering into
agreements with local manufacturers and trade
unions who guarantee the sufficient financial
stability to maximise the quality of their products.
16
Our collaboration affects the design and setting
of product standards, subsequently controlled by
the laboratory and the Quality System department,
and internal management policies geared towards
achieving social responsibility, with the crossintegration of all our Social Responsibility policies.
This aspect is of particular importance since we
obtained the SA 8000:2001 Standard.
Our organisation
EROSKI
We work together and also form a business
relationship for defending workers' rights and
practicing solidarity and protection of the
Environment. In the same line, in 1999 we
initiated a project for the diagnosis and gradual
implementation of environmental management
systems with the aid of the e+5 Programme,
organised by Fundación Entorno in collaboration
with the Ministry of Science and Technology, with
the participation of over a hundred of our own
brand suppliers.
Strategic alliances
Aware of the needs and expectations of our
consumers, we form alliances with experts in
the design and creation of products and services,
and this is fundamental for innovation and
continuous improvement of an offering which
will provide maximum satisfaction for all our
customers.
This collaboration must tend towards extending
our corporate principles and values, in addition
to the main models, management processes and
best practices. The organisation's Management
Forum and Functional Committees play an
essential role here in the diffusion of our
philosophy and our allies' participation in its
practical development.
Our society
Our influence on society goes beyond people's
contribution as a vehicle for ethics. With 10% of
our annual profits set aside for societyal concerns,
we contribute to the sustainable development
and welfare of our environment.
Within this endeavour, the Eroski Foundation is
a point of encounter for citizens aware of
consumer rights, the protection of the
environment and the nurturing of solidarity. It
is an organisation that assumes society's
objectives as its own and works to see them
fulfilled, establishing channels for communication
and dialogue with the various interested parties.
17
Eroski is a strategic ally of certain nongovernmental organisations, collaborating
with human and financial resources and as a
communication channel by means of social and
environmental awareness campaigns, designing
and defining solidarity-minded codes of conduct.
Our customers
For Eroski, concern for our customers goes above
and beyond the purchasing process whereby we
offer them products and services of guaranteed
quality. We also offer them the all-round Idea
Sana EROSKI ("EROSKI Healthy Idea")
education and information programme to enable
them to practice responsible consumption and
develop healthy, environment-friendly and
solidarity-minded habits.
For those who wish to further their relationship
with Eroski, we offer the possibility of contributing
to our endeavour as Member Friends of the
Eroski Foundation. We send them the latest
information on our activities and encourage them
to take part in the various environmental
awareness and solidarity programmes.
Institutions
Administration
and
Public
Compliance with legislation and our commitment
to human rights and safeguarding the
environment brings us closer to the business
fabric and public administrations, as we are
working with a common goal.
We work on a permanent basis with the various
administrations, local, regional and national,
providing solutions, collaborating on the creation
of laws and actively participating in improving
the work standards of companies in different
areas. This involves taking part in debate and
opinion forums for awareness raising and
nurturing of Social Responsibility policies geared
towards welfare and sustainable development,
as is described below in the section on our
external commitments.
Our organisation
EROSKI
Opinion leaders
Our endeavour to satisfy society's needs and the
integration of this within our objectives, which
we achieve by listening open-mindedly to all the
interested parties, enables us to take our place
alongside opinion leaders on an international
level.
Our participation in business, sector, consumer,
social and Social Responsibility forums enriches
our culture while enabling us to exchange knowhow and experience.
Future generations
Our human rights defence policies, protection of
the environment and solidarity with the
community all testify to our concern for meeting
the basic needs of future generations.
We are developing innovating policies with the
aim of going beyond legal requirements and
benefiting and safeguarding the present and
future community.
In this way we are integrating the concept of
sustainable development described in the United
Nations Bruntland Report.
Family
We commit ourselves to Eroski as people, with
a view to becoming key figures and coparticipants, as the integration of our own personal
objectives is also one of the organisation's
concerns. Policies for conciliating work and
personal life (flexi-time, voluntary leave, etc.),
equality of rights of common-law and marital
unions, sex equality, and our participation in the
decision-making process is the guarantee of our
welfare, as defined by the World Health
Organisation.
Eroski's rapport with its interested parties, groups with whom it maintains channels of communication,
has varied to adapt to the evolution of the organisations themselves and of the environment in
which they work. The high degree of commitment we have attained over the years has been
maintained over time as a result of our excellent rapport and close communication and collaboration.
Consumers and people are the first agents to whom we gear our search for solutions.
This change in our rapport concerns the expectations placed in us by society, the local community,
our suppliers, our team of professionals, investors, governments and society in general, and it is
therefore of great importance to establish two-way channels of communication that will guarantee
a sincere and enriching dialogue with each of the parties involved.
18
19
MEJORANDO
INTERLOG
SEDE magazine
ADUNA magazine
NEXO magazine
MEANS
Publication geared towards hypermarket managers giving information on good
practices and interesting business improvement initiatives.
Magazine with news exclusively affecting the platforms.
Information on projects, good practices, interviews and news from the Eroski Group's
central offices.
An in-company magazine with information on the cooperative, start-ups, profits,
goals, projects, acknowledgements and occupational safety.
An in-company magazine covering all areas of the company, with particular attention
given to financial and company data.
What are our aims?
Twice-monthly
Twice-monthly
Quarterly
Twice-monthly
Twice-monthly
Frequency
Customers
Society
Consumers
Opinion Leaders
Hypermarket
managers.
Platform workers
Eroski S.Coop.
members
Prominent members
For
Our organisation
Idea Sana EROSKI
magazine
Consumer information magazine that aims to make people's lives easier, with
suggestions, advice, ideas and information on food and nutrition, sport and health,
the environment and solidarity, with the aim of promoting a healthy, environmentfriendly lifestyle.
A point of encounter in our commercial network for supporting environmental and
social awareness-raising campaigns and personally communicating our initiatives.
Permanent.
Comprehensive leaflets which customers and consumers can take away with them,
containing the information provided in our campaigns and with a summary of the
content of all the information activities.
Information and awareness-raising activities at our points of sale regarding
environmental and solidarity issues encouraging consumers to adopt lifestyles that
are beneficial to society and their environment.
Quarterly
Permanent
Monthly
Weekly
Customers
Society
Consumers
Opinion Leaders
Customers
Society
Consumers
Opinion Leaders
Customers
Society
Consumers
Opinion Leaders
Customers
Society
Consumers
Opinion Leaders
Customers
Society
Consumers
Opinion Leaders
Central office workers
Idea Sana EROSKI
schools
Idea Sana EROSKI
forums
Idea Sana EROSKI
stands
EROSKI Idea Sana
collectables
Idea Sana EROSKI
campaigns
Conferences given by specialist consumer motivators who inform the consumers on
issues of interest such as "Television and well-being", "New technologies in the
home", "The importance of music", "Lifestyle and happiness", etc.
Meetings held at EROSKI establishments where information is provided on food and
nutrition, food handling, leisure and free time, sport and health, the environment,
domestic matters, etc.
EROSKI
TOP-DOWN COMMUNICATION
20
MEANS
What are our aims?
11 issues per year
Frequency
Consumers
For
Our organisation
Consumer EROSKI
magazine
Consumers
Society
Opinion Leaders
Consumers
Daily
Consumers
Society
Opinion Leaders
Leading publication with rigorous and very useful information on our daily lives, dealing with
important issues such as health, well-being, food, home economics, the environment, new
technologies, leisure, culture, etc. It includes comparative analyses of both food and non-food
products.
Daily
Consumers
Society
Opinion Leaders
2 per year
11 issues per year
Consumers
Society
Opinion Leaders
Special issues on well-being, food, sport, education and health, amongst many other subjects.
(Past issues: Fruit, All about Baby, Vegetables, the Route of Santiago de Compostela and
Taking better Care of Older People.)
2 per year
Consumers
Society
Opinion Leaders
Consumer EROSKI
practical guides
1 or 2 per year
Consumers
Society
Opinion Leaders
20 news items daily
The digital Consumer EROSKI magazine is an electronic version of the printed magazine,
supplemented with extended data and information and updated daily.
Permanent
Team of people
Consumers
Society
Opinion Leaders
Practical Guides in digital version to correspond to those published in printed format.
Each recruitment
Consumers
Internet newssheet, updated daily, with items of day-to-day interest and three channels on
"Home Economics", Nutrition and D.I.Y..
A guide for new members, detailing our organisation's values, mission statement
and basis for management.
Occasional
Information channels on Food, Property, Your Rights, Travel, Technology, Economy, D.I.Y.,
Motoring, Education, Science, the Environment, Health, Solidarity and Food Safety.
Welcome manual
For reinforcing environmental awareness and encouraging environmentally friendly
consumption and waste disposal.
The web platform www.consumaseguridad.com deals with food safety from a rigorous and
informative scientific and technical perspective.
On-line courses developing themes of general interest for consumers (Past issues: "Stopping
smoking", "Buying a home" and "Learning to learn?")
Special features on Food, Property, Your Rights, Travel, Technology, Economy, D.I.Y., Motoring,
Education, Science, the Environment, Health, Solidarity and Food Safety.
Waste collection
centres
www.consumer.es
EROSKI
EROSKI
TOP-DOWN COMMUNICATION
21
"Freshometer"
Executive
committees
Local committees
Suggestion box
Assessment
interviews
Noticeboards
This is an Eroski Foundation initiative consisting of a macro opinion poll for measuring consumer
attitudes and perceptions regarding issues of consumption, confidence in foods, prices, etc.
Measurement of customer satisfaction with the fresh products on offer at the hypermarkets.
Main mechanism for measuring the company atmosphere of the Group.
Company body in which all the cooperative's workers are represented through a delegate
elected from the members of each work area, shop or business. These are bottom-up
and top-down communication channels.
Monthly meetings at which consumers assigned to the different shops carry out monitoring
and control of how the Education and Promotion Fund (EPF) is being managed as part
of the 10% of our profit earmarked for society.
Permanent channel for gathering a variety of information and requests from both workers
and customers, enabling us to detect opportunities and threats and work towards
continuous improvement.
System for assessing work through a personal interview enabling us to evaluate people's
personal and professional achievements, to establish and agree on work areas and
objectives and to gather contributions from the person assessed. It is a quantitative
and qualitative measurement for a better evaluation of work.
A space where information of interest to the people of our organisation is posted.
Yearly
Yearly
Yearly
Twice-yearly
Monthly
Monthly
Permanent
Yearly
Constantly used
Frequency
Consumer Members
Prominent Members
Consumers
Consumers
Consumers
Team of people
Prominent members
Prominent members
Team of people
Consumers
Team of people
Team of people
For
Our organisation
Consumer
barometer
A study whose first results were obtained in 2003 and which aims to measure customers'
perception and confidence with regard to our guarantee commitment and inform of product
health and safety and personal attention. The survey is made by ensigns, evaluating aspects
such as price, range, services, fresh produce (variety and quality), commitment to the
environment and overall evaluation of our own brands.
Yearly
Consumer Members
Prominent Members
What are our aims?
Consumer value
survey
Preparatory Meetings are held once a year to attend to and comply with the worker members'
and consumer members' right to information. The General Management inform of the profits,
data, initiatives and rulings for each financial year, thus providing the members with direct,
clear, dynamic information and enabling them to participate.
Yearly
MEANS
Preparatory
meetings before
General Meeting*
Point of encounter with the participants on the education and information programme Idea
Sana EROSKI. They are organised with a view to our customers being able to actively
participate in our organisation.
Satisfaction survey
Eroski Foundation
Member Friend
Meetings
EROSKI
TOP-DOWN COM.
BOTTOM-UP COMMUNICATION
22
PRISMA (Intranet)
Information
bulletins
Eroski Foundation
Report
Environmental
Report
Company Council
Report
Statistical staff
report
Social and Labour
Report
Minutes of the
meetings
PRISIO
Customer service
line
Cooperative
activity
MEANS
Internal information channel providing the workers with access to a large amount of information and utilities
via the private network, with a simple, dynamic and attractive layout.
Information of general interest made available to the members of the organisation through the channels
established to this effect (e-mail, notice boards, Intranet, etc.), as frequently as required.
Annual report summarising developments in the Eroski Group Foundation's three areas of action: protection
and defence of consumer rights, defence of sustainable development and solidarity commitment.
Contains the Eroski Group's environmental action principles, and the results implemented with their
different scopes and management systems.
Periodical report published by the ultimate representative body of the worker members of the Eroski
Cooperative Society, and describing its work throughout the year.
Report analysing people-related aspects and variables through the use of indicators and significant data,
periodically processed and evaluated.
Report analysing the major aspects and variables relating to the people in the company.
Report drawn up after a meeting, to include the agreements concluded in the meeting, the names of the
participants and the date and place it was held.
Eroski's institutional rapport plan for optimising negotiation with institutional leaders with a strategic decisionmaking capacity, in order to strengthen the Group's corporate image and its contribution to socio-economic
development, so that decisions made by institutions which could affect the Group are known about in
advance, and to transmit the values and virtues of our company model.
An information service and channel of communication with consumers, through which Eroski receives
concerns, complaints and suggestions.
Approaching and getting to know the consumers in order to protect their rights. We are attached to the
Consumer Arbitration Boards of the Community of Madrid, the Regional Community of Navarre (as a
distribution company and consumer association), the Valencian Community, the Region of Murcia and the
Basque Country. We also contribute to defining and executing the management plans of the Senior Council
of Cooperatives of the Basque Country, the Consumer Consultative Commission of the Basque Country,
the Board of Consumers of Madrid and the Confederation of Cooperatives of the Valencian Community.
What are our aims?
Permanent
Permanent
Permanent
Yearly
Yearly
Yearly
Yearly
Yearly
Each meeting
Permanent
Permanent
Periodically,
depending on the
Arbitration Board
Frequency
Team of people
Team of people
Team of people
Prominent members
Consumer members
Team of people
Team of people
Team of people
Team of people
Team of people
Opinion creators,
Public Admin., Allied
investors and
Strategic Members
Consumers
Opinion creators
Consumers
For
Our organisation
www.fundacioneroski.es Web Platform where the activities of the Eroski Foundation are described and the Friends of the Foundation
can access specially reserved information. This is information of general interest regarding health, safety,
solidarity and the environment, as well as exclusive services regarding education, forums and consultations.
Permanent
Team of people
Consumers
Society
Opinion leaders
www.eroski.es
Website for notifying of the organisation's activities as a distribution group and informing of specific business
actions geared towards satisfying consumer needs, offering products and services which assure healthy,
guaranteed consumption.
EROSKI
BOTTOM-UP COM.
HORIZONTAL COMMUNICATION
Our organisation
EROSKI
3.3 Company structure
We are a distribution group for general consumer
products and services. The group was created in
1990 when nine consumer cooperatives joined
forces. Through our different alliances with other
companies, we have become a major distribution
group bringing together companies from a variety
of origins and conditions and which has achieved
great expansion throughout Spain, sharing
corporate values.
Today, other companies such as Supera, Udama,
Vegalsa and Mercat have also joined our group,
working in the supermarket format, and EROSKI
is now the brand with the most centres in Spain.
UDAMA
Udama, a company totally incorporated to the
Eroski Group, is the leading supermarket chain
in the Aragón region, with over 54 supermarkets
and 12 franchise establishments under the
name of Aliprox.
It has also consolidated its position in Andalucía
with more than 72 shops, including supermarkets
and franchise establishments, making it a
reference brand for the consumer in this region.
SUPERA
Supera, a subsidiary of the Unión de Detallistas
Españoles S.Coop. (the Unide Group), has
become incorporated to the group on a large
scale with 49 supermarkets, enabling the
expansion of our commercial network in the
Community of Madrid and the regions of
Extremadura, Castilla-León and Castilla-La
Mancha.
23
VEGALSA
Vegalsa, a family supermarket group with 182
establishments in the Galicia region, now bears
the Eroski ensign with a participation of 50%.
MERCAT
Mercat, a leading name in the Balearic islands,
heads the commercial offer in this area with
129 supermarkets, giving it a major share of
the market.
In the international sphere in 2004 we
consolidated an alliance with the French group
Les Mousquetaires, thus taking our first step
towards international expansion by becoming
integrated with a joint purchase management
platform with a view to the future joint
development of skills and businesses. The
Mousquetaires group has a network of 4,000
establishments in different European countries,
positioning it as the second biggest distributor
in France and the fifth in Europe. It is an
outstanding negotiator with international
producers, and has some 112,000 collaborators
at present.
At the same time, we have been managing
strategic alliances with a view to facilitating the
integration of new members and thus
consolidating our top world distribution ranking
over the next few years.
Our organisation
EROSKI
3.4 Business areas and
ensigns
During 2004 we made the decision to provide
our visual identity and brand design with a
new look, with a design based on the brand
name EROSKI, in the interests of a more
standardised image that will be more readily
identified by the interested parties.
As a result, the internal structuring of the
management and operation of each division
is no longer significant for the consumers who
already know us by our trademark: EROSKI.
The series of Eroski Group brand names is
structured as follows :
Under the umbrella of the Eroski Group, wellestablished and expanding throughout Spain, we
operate in different business areas that have been
created on the basis of our knowledge of the food
area and our close relationship with our consumers.
We wish to satisfy their needs to the full, and
with this in mind we have diversified our activities,
both functionally and geographically, to include
other
complementary
services.
24
The Eroski Group is also present in France with
a total of 38 establishments. Our geographical
distribution, which can be consulted on our website
www.eroski.es, is growing for all our lines of
business and has reached the figures described
in the summary of our commercial network:
Our organisation
COMMERCIAL NETWORK TABLE 2004
EROSKI
Start-ups
Total
EROSKI
8
74
EROSKI/Center
20
489
Spain
157
EROSKI/City
EROSKI Service Stations
7
38
EROSKI Travel Agencies
32
208
FORUM-SPORTLAND Sports Shop
8
31
IF Perfumeries
26
172
ABAC Leisure and Culture
1
2
22
CASH RECORD
Food Service
1
6
Total Spain
103
1,199
France
Hypermarkets
3
Supermarkets
18
Service Stations
17
Total Own network
1,237
Aliprox and other franchises
19
TOTAL GROUP
122
Food distribution
This is the Group's main and most traditional
activity. Our establishments cover a full range
of shopping centres, hypermarkets,
supermarkets and self-service franchises.
553
1,790
our establishments which we nurture.
Also during 2004 we have made major
investment in infrastructure and improvement
of the services we provide, consolidating the
process of development begun in previous
Our leadership as regards fresh produce,
consumer information and value for money,
together with the promotion of regional
products, are some of the characteristics of
25
years, particularly as regards IT systems and
the logistics chain. The aim of this is to
contribute to improving the satisfaction of our
now over 200 million customers.
Our organisation
EROSKI
Branching out
The Eroski Group has successfully keyed in to
the consumers' new trends and requirements,
and we now also run a thriving line in travel
agencies, perfumeries, sports shops, leisure
and culture, real estate, service stations,
opticians and stand solutions. All these services
aim to complete our already wide distribution
service in the food domain.
Viajes Eroski travel agencies are much more than
just good prices. Our line of leisure and relaxation
holiday travel agencies, with 207 establishments
functioning in 2004, focuses its efforts on increasing
the number of offices and restructuring its commercial
model with a view to directly involving its customers
in designing their own holidays. In this way we
continue to offer a high quality product, recognised
by the ISO 9000 and Spanish tourism Quality Q
certifications.
Travel Air specialises in business travel and is
characterised by its high degree of specialisation,
transparent management and full international cover.
Perfumeries. At present the chain includes 172
points of sale, following the acquisition of the Aragon
chain Dyper and Brisas, the leading perfumery chain
in the Asturias region, and the great expansion effort
that has given rise to the In Faradis chain. In 2003
this chain standardised its image and brand all over
Spain.
Leisure and sport. We have a total of 31 shops plus
a virtual establishment, whose shareholders include
56 sports professionals from different areas. Under
the name of Forum and Sportland, located in shopping
centres and city high streets respectively, these
establishments offer multi-specialist sports products
classified into 18 different departments.
Leisure and culture. A new style of shop specialising
in leisure and culture, under the name of Abac and
created as an appealing space with a non-sexist and
non-violent recreational/educational and cultural offer
for free time. It contains bookshops, stationers,
educational toys, handicrafts, fine arts, music,
multimedia and an activities workshop.
26
Our organisation
EROSKI
Services for the customers at our centres
Opticians. We now have five opticians providing
personalised advice and eye tests for all our
customers.
Service stations. We have 38 service stations in
11 Autonomous Communities, providing a quality
product at more competitive prices. Their motto is
fill up, pay and get on the road as quickly and as
comfortably as possible.
Online purchases: Eroski is now offering its food
customers in Vitoria, Greater Bilbao and Pamplona
the possibility of acquiring all the products normally
on sale in a supermarket (over 6000 different
products) through an online service at competitive
prices and with a quality guarantee on both products
and service.
Real Estate: This is a comprehensive service
including notary transaction, registration and
property structuring, an improved commercial
service and a better purchase guarantee, with a
wide range of possibilities as regards places, location
and property format. Our real estate sales include
promotions on the Andalusian coast, the
Mediterranean coast, La Rioja, Cantabria, Burgos
and the Costa Daurada, with a maximum guarantee
of quality and professionalism at a very competitive
price.
Soluciones is the commercial space located within
the Eroski hypermarkets of Artea, Pamplona,
Abadiano and El Boulevard, offering contract
products and services:
- Financial products: Mortgage loans and
Personal loans.
- Insurance: Car, Home, Health, Life, Accident
and Temporary Disability.
- Real Estate: Private promotions and housing
developments both on the coast and inland.
- Issue of Eroski-Red cards.
27
EROSKI
Our organisation
Own brands
The guarantee of food quality and safety for
our own brand products, in addition to each
particular product's compliance with intrinsic
standards of composition and characteristics,
is our philosophy for guaranteeing the
consumers' rights and offering reliable, objective
information for healthy, solidarity-minded and
environmentally friendly consumption. The
specific characteristics of our own brand
products are listed on the packaging and labels
and in information leaflets, aiding consumers
to decide what to buy:
Eroski: Our own brand products include double-checked
food quality and a safety guarantee as part of their
characteristics. They also include our commitment to the
environment and adapt to different situations, as we have
expanded the general range to respond to society's
requirements: non-animal tested personal hygiene products,
eggs with Omega 3, special milk, Delta del Ebro rice,
designation of origin wine, organic nougat, eco vegetable
preserves, etc. So, we are working to cater for the basic
needs of all types of customer with the guarantee and
competitiveness that are our trademark, satisfying 6 million
homes and deepening our commitment to top quality,
health, useful information and unbeatable prices.
Eroski NATUR: This category offers consumers high quality
meat, fruit and vegetables, guaranteeing an optimum
product selection and striving for excellence of origin and
taste. We offer 100% Spanish meat from farms with whom
we permanently collaborate and with strict control of rearing
conditions, and fruit and vegetables from the best
integrated production cultivation areas, harvested at optimum
ripeness and with rigorous monitoring of key standards to
guarantee excellent taste. We also guarantee total traceability
from origin right to the point of sale.
The brands Romester for sports material, Visto bueno
for textile products and Ecron for domestic appliances and
image and sound equipment complete the range exclusively
sold in our establishments and for which we guarantee
compliance with all the specific UNE standards.
28
4
different way
way
AA different
of doing
doing things
things
of
4.1 Functional organisation
4.2. Internal commitment management
4.3 External
4.1
Functionalcommitment
organisation management
4.2. Management of internal commitments
4.3 Management of external commitments
A different way
of doing things
EROSKI
4.1 Functional Organisation
The Eroski Group manages and directs its
main business, the distribution of general
consumer goods and services for the home,
from its main offices, with top-level
PRESIDENT
Supermarkets
MANAGING
DIRECTOR
ALLIED COMPANIES
management, functional offices and business
management providing the necessary support
for carrying out our activity.
Hypermarkets
Technical bureau
Commercial
Social
Supera
Coord
Vegalsa
AGRO-FOOD
30
Udama Andalucía
Economic/Financial
Travel Agencies
Udama Aragón
Corporate Assets Guarantee
Legal/Fiscal
Sofides
NEW BUSINESSES
Development
Computers and Systems
Mercat
Company Management
CORPORATE MANAGER
Corporate Planning
Consumption
Logistics
General Secretary
Sport and leisure
Horeca
Legal Advisor
President's Deputy Manager
Perfumeries
Leisure and Culture
Promotion
Mass
Catering
Fruit and Vegetable production
Dairy
products
Animal
food
Ready-cooked
dishes
The Governing Council is the governing,
management and representative body of the
Cooperative Society, subject to the General
policy agreed on at the General Meeting. Its
legal representative is the Chairman of the
Governing Council and also the Chairman of
the Cooperative.
must be ratified annually by the Governing Council.
The ultimate executive body is the Board of
Directors, consisting of the Business Units and
functional area managers. This Board elects the
Group's Managing Director, whose appointment
The Annual Eroski Corporate Management Report
includes the ownership and company
administration structure and can be consulted at
our website www.eroski.es.
The management function is governed under the
principle of free choice and confidence. The
corporate values, which it undertakes to transmit,
the operational practices and the management
profile are specified in the Management Statute.
A different way
of doing things
EROSKI
4.2 Internal
Commitments
The Eroski Group's mission statement includes two relevant aspects, amongst
others:
The creation of a project and business model that involves people, encouraging
their personal and professional development.
Commitment to defending consumers and the environment, "contributing to
improving the community in which we work, as an expression of our social
responsibility.
The EFQM general management
model
The Eroski Group applies a management model
based on the principles of the European
Foundation for Quality Management (EFQM).
This enables us to evaluate the quality of our
management and adopt measures for improving
all the areas and business units. This global
model, based on both horizontal and vertical
management systems, sets specific goals, plans
of action, instructions and control and
monitoring tools that guarantee the application
of the commitments taken on by our
organisation, favouring the overall management
system. So, for example, we identify the
Global Compact principles referring to human
31
rights, labour regulations, the environment
and anti-corruption, and develop them in
accordance with our work model.
The implementation of this system has focused
our efforts and resources and based our
management on the satisfaction of our
customers and workers and on economic
efficiency, through continuous improvement.
To d a t e w e h ave o b t a i n e d 2 E F Q M
management quality excellence model
Silver Q certifications, for the Elorrio general
goods platform (2002) and the Amorebieta
fresh produce platform (2004), and we are
continuing to work on extending the model to
the entire organisation.
EROSKI
A different way
of doing things
Quality Management System
The best way for us to attain a high competitiveness level and ensure defence
of consumer rights and interests is to be committed to the quality and safety
of our products and services, from their production right down to their consumption
in the customers' home, and the provision of rigorous, reliable information.
Quality management is a basic mainstay of the
work we do. We have therefore implemented
exhaustive controls to guarantee safety and
hygiene throughout the whole of the chain:
· Manual of Food Alert and Product
Recall for quality reasons, to guarantee
safety and the criteria on which Eroski
applies the principle of precaution at all
times.
· Initial certification and analytical monitoring
audit for suppliers of Eroski brand products.
We guarantee traceability and control of the
quality standards as regards the freshness and
healthiness of our products, with continual
advancement regarding defence of the consumers'
rights and interests and of the environment. In
this way we fully comply with the satisfaction of
what we define as Consumer Value, a priority
objective for Eroski.
· Quality management systems in
accordance with the ISO 9001 Standard
for the receipt, storage, cold chain
maintenance, despatch and transport of the
products to the points of sale.
· Hazards Analysis and Critical Control
Points (HACCP) at the points of sale for
daily checking of product condition, cold
chain maintenance and hygiene and
cleanliness of the installations.
· Periodical analysis of the microbiological
quality of the products and the hygiene of
the surfaces on which the fresh produce is
handled.
· Periodical internal and external audits for
checking quality control systems and tools.
· Traceability systems for fresh produce.
32
Our own laboratory is a key element for the
Product Quality Department, which forms part
of the Consumption Area and is accountable to
the General Management. It is accredited in
accordance with the UNE-EN ISO/IEC
17025:2005 Standard Conformity
assessment. Requirements for the
competence of testing and calibration
laboratories, which assures the reliability, legal
value and traceability of the results. It also
functions as a reference laboratory in charge of
certifying the sub-contracted laboratories that
much pass a control of their installations and
work practices.
A different way
of doing things
EROSKI
The Eroski Group Laboratory: Work programmes
We perform a variety of studies at our laboratory, most of them in combination with other
analyses for more rigorous results, to check that the foods comply with the legal parameters
and, sometimes, to issue a verdict on their quality. In the Chemical unit, data is obtained
on composition, quality and the presence of undesirable substances. The Microbiology
division studies any possible contamination of the products from microorganisms which
could be hazardous (pathogens). The recently-created Genetics unit tests various aspects
such as product authenticity and food safety (see chapter 5.1. "Consumer Vocation" for
information on the new analytical procedures that have been incorporated).
· Comparative Analyses. Published in
the Consumer EROSKI magazine, these
are a comparative assessment of the value
for money of the main brands of a product.
· Selection of Eroski products. Previous
analysis among suppliers of the minimum
requirements for the launch of an Eroski
brand product.
· Control of Eroski products. Monitoring
of Eroski brand products to check the
agreed quality level is being maintained.
· Detection of genetically modified
organisms (GMOs). Analysis for
fulfilment of our commitment to the
exclusion of transgenics from Eroski brand
products.
· Complaints. The analytical procedure
required for investigating the origin of
customer complaints and preventing them
from occurring again.
· Regional awards. Selection of the
winning product in the special call-up for
regional suppliers we hold yearly.
Chemical Unit
· Control of products manufactured
in our production centres. Analytical
control in our meat processing centres,
distribution headquarters and Olilan oil
bottling plant.
33
Microbiology Unit:
· Microbiology campaigns. Assessment
of the state of freshness and checking for
any contamination through handling or
the presence of pathogens, throughout
the entire commercial network.
· Life span determination. Definition of
the life span of perishable products.
Sub-contracted analyses:
Eroski Natur meat residue plan. It
is guaranteed that there are no traces of
illegal fattening agents or drug residues.
· Plan for control of phytosanitary
residues in Eroski NATUR fruit and
vegetables. To guarantee there are no
traces of phytosanitary and pesticide
residues in amounts exceeding half of
those permitted by law.
· Hygiene monitoring at the centres
and platforms. Study of the degree of
contamination of surfaces and utensils at
the centres and platforms, to assess their
microbiological state and the suitability of
the cleaning products.
· Control of non-food products.
Specialist laboratories are required for the
analysis of non-food products such as
drugstore, cosmetics and bazaar products.
EROSKI
To achieve leadership in technological innovation
for the introduction of new procedures
guaranteeing healthy, quality consumption,
Eroski supports and collaborates with
technological innovation centres as part of the
food area R+D Plan, which involves us in a
growing number of new projects, detailed below
in section 5.1. Consumer Vocation. Ongoing
projects are as follows:
- Development of PCR food analysis
techniques with the Gaiker Technology
Centre. This analysis uses the PCR
technique to identify DNA fragments. It
can be used to detect pathogenic
microorganisms and identify transgenic
species and ingredients in foods.
A different way
of doing things
to combat pests and disease, reducing to
the utmost the environmental impact of
agricultural production and derived
contamination.
- Improving the quality and lifespan
of ready-cooked foods, with the AINIA
Technology Centre. Research and
improvement project for new materials
and packaging technologies.
- Food chain assurance, in
collaboration with Mondragon
University. A study on the monitoring
and improvement of cold storage units at
the points of sale, and on the installation
of discontinuous cooling systems
guaranteeing cold chain maintenance.
- Implementation of integrated
production techniques for vegetablegrowing, with the Neiker Technology
Centre. Biological pest control procedures
Ethical Management System
As an indication of our control and awareness-raising work, we are committed to
our workers throughout the whole of the production chain. Respecting and
safeguarding human rights is a priority objective for Eroski and is shared throughout
the organisation, with a view to assuring people's physical, psychological and social
well-being everywhere we operate. For this reason we have obtained certification
in accordance with the SA 8000:2001 Standard.
Our responsibility entails internal monitoring
and monitoring of our suppliers, particularly
the most critical producers, for whom we have
designed a future plan which will make use of
external audits to guarantee gradual compliance
with the criteria established in the SA 8000:2001
Standard.
We have formally undertaken to implement an
Ethical Management System, which will be
34
a guideline for managing the work with our
interested parties, both internal and external.
The monitoring of this system is led by an
Ethics Committee consisting of the General
Management, Consumer Management, Social
Responsibility Management, Social Management
and Purchase Management departments, and
this is an indicator of our high degree of
commitment with achieving its aims.
A different way
of doing things
EROSKI
Its implementation is carried out through a
Management Team, whose aim is to achieve
continuous improvement of the indicators
governing our relationship with our suppliers
(working conditions, occupational health and
safety, etc.), our prominent workers (participation,
integration of different groups, training, voluntary
turnover rate, remuneration, people satisfaction),
our consumer partners (new members joining
each year, assessment survey, participation
index), society, and the surrounding environment.
Every year, the members of the Ethics Committee
perform an internal audit using a self-assessment
tool created by the Danish Ministry of Social
Affairs and adapted for use with our organisation.
At the same time we also have an annual external
audit carried out.
Occupational Risk Prevention System.
Attention to people in all our areas and business
units is complemented with an occupational
risk prevention system that complies with
current legislation and provides for systematic
measures to be taken, identifying areas for
improvement.
The system is managed around a Joint
Prevention Service, led by the Eroski Prevention
Service Manager, who establishes and
coordinates the common measures, policies,
plans and objectives (see section 5.3. People.)
Management authorities like the Health and
Safety Committee, the Prevention
Representatives and other actors such as the
Prevention Coordinators help to implement it.
Environmental Management System: ECOPLAN
Our commitment to sustainable development and to satisfying the basic needs
of the future generations means combining the preservation of the environment
with an endeavour to bring together social well-being and financial goals. Our
predominance as regards minimising the impact on climate change, protection
of natural resources, waste management and the preservation of biodiversity
is an obligation for us.
Our Environmental policy is run by the Quality
and Environment Department, who ensure
compliance with the objectives integrated
within all the areas and business lines. We also
encourage consumer and society awareness
through the Idea Sana EROSKI education and
information programmes.
35
The management tool governing protection of
the environment is ECOPLAN, whose key figures
are the people in the organisation. Their
individual and collective commitment consists
of:
1. Maintaining a proactive attitude, which
enables us to take on increasingly ambitious
commitments.
EROSKI
2. Controlling and either preventing or reducing
the environmental impact of our activity.
3. Implementing environmental management
systems with quantifiable yearly goals, and
providing resources for these.
4. Including the environmental variable in our
research and development of products and
services, with a view to the profitability of our
environmental action, and identifying new
business opportunities.
A different way
of doing things
5. Informing and educating at all levels of the
organisation, for orientating people towards
sustainable development.
6. Establishing free-flowing communication
channels with the authorities, the local
community, sectoral organisations, suppliers
and consumers which will ensure full
information on the impact of our activity and
the resources and technologies we devote
towards minimising it.
Economic/Financial System: ECOFIN
Our initial responsibility as a business organisation is to generate wealth for our
interested parties and to become consolidated as a stable group, guaranteeing the
stability of our profits and their distribution throughout the company.
Our initial responsibility as a business organisation
is to generate wealth for our interested parties
and to attain financial goals which, in coordination
with our ethical and social commitments, will
be a guarantee for the development of our
mission and values, satisfying society's needs
and helping to improve the quality of life.
Economic and financial analysis, which enables
our profits to be monitored and controlled, is
carried out through the Operating Account and
Balance Sheet, generated from the lowest level
(the individual centres) to the highest levels.
These financial reference statements are
contrasted monthly with the Management Plan
and the data from previous years in order to
detect any deviations and/or trends making
new policies or corrective measures necessary.
In 2004, as a result of an internal redesign of
the organisation, we created an Assets
Guarantee Department, which is placed under
36
the Corporate Area on the hierarchy, separate
from the former common management that
controlled the drawing up of the economic and
financial reports and their internal audit, for
greater independence and analytical rigour. Its
objective is to perform administrative audits
and procedures at the points of sale, leading
to the creation of an Internal Audit Report which
includes a broken down financial evaluation
produced each month and studied by the
Company Council and all the managers.
Like all companies of our size and volume of
business, we are under obligation to carry out
an External Audit providing a true and fair view
of the state of our accounts. The Report drawn
up as a result of this Audit is presented to the
General Meeting for their approval.
EROSKI
A different way
of doing things
4.3 Management of our
External commitments
Our commitment to social responsibility is not an improvised or transitory policy.
It is one of our most distinctive collective values as a cooperative company
whose aim is to carry out an economic and social project in all the places it
operates.
This project involves reinvesting 10% of the
company's annual profit, and it is proclaimed
and communicated to the entire organisation
in the Code of Ethics as one of the main principles
behind our actions. It is integrated in each of the
areas and business units by means of the annual
challenges and goals defined in each Management
Plan.
More specifically, through the Eroski Foundation,
we develop Social Action projects in accordance
with the priorities established in the goals of the
United Nations 2015 Millennium Declaration.
We form alliances with non-governmental
organisations so that the combination of
knowledge and effort will led to greater benefits
for the entire community.
This means across-the-board implementation of
Social Responsibility policies, and we communicate
these by means of the key indicators of the Global
Reporting Initiative in our Sustainability Report,
which is supported by our education and
information programme, Idea Sana EROSKI.
These indicators are managed internally by the
Ethics Committee.
37
The Eroski Group was also one of the Spanish
signatories to the principles of the Global
Compact in 2002 and a founder member of the
Spanish Global Compact Association created
in March 2004, actively participating in
disseminating it and extending its principles to
other organisations. Our degree of implication
has enabled us to become a permanent member
of its Square Table, a dialogue forum bringing
together companies, NGOs, Educational
Authorities and Public and Social Institutions in
order to define and design good practices that
encourage fulfilment of its principles.
As signatories to the Global Compact, we inform
society and our interested parties of our advances
in fulfilling its 10 principles through a Progress
Report, attached as Annex III of this
Sustainability Report and also featuring in the
official website of the Global Compact,
www.globalcompact.org.
We also endeavour to extend our commitment
as a socially responsible company to other agents
in society. To do this, we attend the main forums
of reflection and debate, where it is defined how
social responsibility policies are to be applied as
EROSKI
part of company strategies, and we also
participate in the analysis of how the different
countries should regulate these practices so that
the veracity and transcendence of the actions
communicated is guaranteed, e.g. the Ministry
of Labour and Social Affairs' Forum of
Experts.
A different way
of doing things
We belong to several consumer cooperatives,
including Hispacoop, the confederation of
Spanish consumer cooperatives, which acts as
a consumers' association and a cooperative
and business organisation.
Organisations we participate in
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
38
Global Compact
Spanish Global Compact Association (ASEPAM)
Global Reporting Initiative
Board of Trustees of the Fundación Entorno
Ministry of Labour and Social Affairs' Forum of Social Responsibility Experts
Federation of Consumer Cooperatives of the Basque Country
EURO-COOP: European Consumer Cooperative Organisation
HISPACOOP: Confederation of Spanish Consumer Cooperatives
ICCO, International Consumer Co-operative Organisation
Business Confederation for Social Economy
Social and Economic Council (CES)
Council for Promotion of the Social Economy
Social Responsibility Commission of the Spanish Association of Accounting
and Company Administration (AECA)
Group for creating the Social Responsibility Guide of the Spanish Association
of Standards and Certification (AENOR)
Basque Association for Sustainability
Spanish Consumer Council
National Consumers' Institute
Basque Autonomous Community Consumers' and Users' Council
Consumption/Company Observatory of the Directorate-General for Promotion
CIOA - Inter-ministerial Commission for Food Planning
Spanish Association of Large Distribution Companies (ANGED)
Spanish Association of Commercial Coding (AECOC)
UE Energy Advisory Committee
5
A year of advances.
Generating
wealth
5
and well-being
A year of advances.
5.1.
Consumer vocation wealth and well-being
Generating
5.2
5.1
5.3
5.2
5.4
5.3
5.5
5.4
5.4
A driving force for economic and
cultural
development
The consumer
People
A driving force in economic and cultural development
Future
Peoplegenerations: the Environment
Society
Future generations: The environment
Society
EROSKI
A year of advances
Generating wealth and well-being
A year of advances.
Generating wealth
and well-being
Eroski endeavours to become a socially responsible organisation, contributing
to the growth that generates social, economic and environmental wealth in order
to distribute it jointly with members, workers and the community, and contributing
to social well-being and the respect for Human Rights.
We become fully involved with our surrounding
environment, and in 1999 we created the Eroski
Foundation to guarantee a high degree of ethics,
the provision of useful, practical information to the
community and the support of social initiatives
nurturing sustainable development. This is how
we channel the participation of the Member Friend
consumers who collaborate with our social action
campaigns, which are part of the United Nations'
2015 Millennum Goals, as described in Annex
IV below.
Our concern for people, managers and key figures,
has enabled us to achieve and maintain the SA
8000:2001 Standard certification, commiting
ourselves to the defence of and respect for human
rights with regard to our suppliers, on whom we
carry out periodical audits with a view to assuring
progress in their staff policies and compliance with
labour regulations.
Within the company we have developed different
policies for conciliating work and personal life
and we advocate the generation of stable, quality
employment, which can be seen from the
reduction of our temporary staff index.
We commit ourselves to the defence of the
consumers, providing them with an offer of
healthy, quality consumption, guaranteeing
high product quality standards and an extensive
programme of education and information through
the Consumer EROSKI magazine and the general
Idea Sana EROSKI programme, seeking to
encourage healthy, environmentally friendly and
40
solidarity-minded habits in our consumers.
Our involvement with sustainable development
has led to a committed environmental policy,
with the application of continuous improvement
criteria within the company and the endeavour to
reduce the ecological impact of our activity while
maximising the energy efficiency of our transport,
redesigning routes, optimising the loading capacity
of our lorries and using alternative fuels. We also
participate in sector forums with the aim of reducing
the emission of greenhouse effect gases and
minimising our contribution to the Climate
Change.
We have extended the promotion of environmental
management to our suppliers using e+5
methodology, in collaboration with Fundación
Entorno, in order to promote responsible action
and adopt principles of respect for and protection
of the environment.
Our commitment to Social responsibility means
that we are an organisation working from a social
perspective, participating in the main forums of
debate and opinion. We are involved in process of
defining social responsibility policies, we closely
collaborate with NGOs and institutions in awarenessraising and aid campaigns, we back international
commitments such as the United Nations' Global
Compact and we work within the Ministry of
Labour and Social Affairs' Forum of Experts
towards defining and drawing up a future regulation
that will govern Social Responsibility in Spain.
EROSKI
A year of advances
5.1 Consumer
vocation
We form part of the environment in which we work, and we are committed to
defending the consumers' rights, the environment and the promotion of social
and cultural intitatives. Via the Eroski Foundation, we transmit our values by
reinvesting 10% of our profit in society.
Advances 2003-2004
2002
2003
2004
1556*
1790
Innovating offer
Commercial network
Commercial network
1955
New products,
spaces and
services with
added value
Eroski-Red payment card holders
875,000
945,000
1,006,526
Actively involved Travel-Club card holders
2,182,382
2,091,483
2,408,932
Travel Club card gifts received
423,268
469,853
621,322
Consumer attention telephone (nº of calls)
14,788
31,995
56,075
New technologies
Locations covered by on-line payment
31
37
81
Amongst
the
sector leaders
Nº of purchases (millions)
Average customers per day
196*
209
212
654,586*
697,066
708,597
Nº of Eroski product quality analyses
2,769
3,075
3,877
Nº of Eroski NATUR product quality analyses
2,240
2,651
3,992
Reliable products
Guaranteeing
health and safety
Controlling the
supply chain
Nº of Eroski NATUR supplier audits
370
1,648
955
Nº of Eroski supplier quality controls
39
86
130
Nº of product controls at points of sale
600
887
999
2,695,000
3,850,000
3,545,000*
334,000
580,540
1,181,499
For a healthier lifestyle
Intensive educational Consumer EROSKI magazines per year
and informative
Participants in Idea Sana
work
EROSKI schools and campaigns
* Data affected by Consum S.Coop. leaving the sphere of the Eroski Group.
WE WILL KEEP ON IMPROVING... setting goals for ourselves to provide solutions to adapt to
the needs of consumers through assurance of the quality, origin and healthiness of our products,
and education and information programmes for the defence of their rights and the creation of
healthy, environmentally-friendly and solidarity-minded lifestyles.
41
EROSKI
A year of advances
An innovating offer
We provide solutions
adapted to your needs
Close to the consumers
At Eroski we maintain our commitment to consumers and we offer them quality
products at competitive prices, satisfying their needs and expectations of
responsible, healthy, guaranteed consumption.
Since Eroski was created, we have orientated
our development as a company and our financial
growth towards satisfying the needs of
customers and consumers. To do this, we
constantly extend our commercial network and
seek to implement a type of establishment that
is more user-friendly and accessible, introducing
new products, spaces and services, improving
our management style and introducing advances
in our information systems and logistics chain.
All this has helped us to increase the satisfaction
of the more than 200 million customers who
visit our shops each year.
ambitious study every year since 2000 for a
Our main concern is to identify society's interests.
To do this, we conduct opinion polls to become
aware of their desires and integrate them within
the products we offer, the information we provide
and our contribution to sustainable development.
have had less confidence in the past (perceiving
systematic, ordered analysis of the concerns,
sensitivities and perceptions of the Spanish
people as consumers. In 2004 the issues asked
about were their confidence in food consumption,
their degree of satisfaction with the information
received on consumption-related issues, their
economic interests, their awareness of the
environmental problem, solidarity and lifestyle.
The study's conclusions show a consolidation of
the confidence in the food they consume, slightly
higher in the case of those who have traditionally
it as being more industrial or artificial).
The information we have received on consumer
issues is similar as regards the values from previous
years, although satisfaction with supermarkets
The Eroski Foundation, in collaboration with the
Instituto de Empresa (Business Institute), publishes
the Consumer Barometer, which has made an
42
and hypermarkets has improved. The level of
social awareness regarding issues such as waste
collection and fair trade is still low.
A year of advances
EROSKI
7.50
Confidence in Foods
Confidence in House Brands
7.00
Confidence in Trade
Satisfaction with information
6.50
(hypermarkets)
6.00
(supermarkets)
5.50
Cost compensation
2002
2003
At Eroski we also conduct complementary
consumer interviews to evaluate their
satisfaction with our services and, particularly,
the fresh produce sections (the "Freshometer"),
a trademark of our food offer and commitment
to freshness and excellence of origin and taste.
2004
Also, aware of the importance of offering
guaranteed quality products at very competitive
prices, we have created a promotional category
of basic products, Record Savings", where
the quality standard of the brands is maintained
but the prices are reduced by an average of
7% with respect to their usual market price.
New business lines
Investment in opening 279 new establishments and in improving our
management and efficiency has led to a better service and greater economic
profitability, at the same time benefiting our commitment to consumers and
society.
In accordance with the diversification policy
included in our Strategic Plan, we work in very
different businesses such as service stations,
real estate, opticians, travel agencies, sports
shops, perfumeries and leisure and culture
establishments. At the same time we are
developing new business lines such as ready-
43
cooked meals (Multifood S.Coop.) and new
types of establishments. Some examples of
these are Sportland and Forum and, more
recently, Abac, which specialises in leisure and
culture for an active use of free time.
EROSKI
Over the 2003-2004 period the Eroski brand
has extended its range to include child care
products and tastes from abroad (ice creams,
patés, cheeses, etc.), and has also extended
its own brand range of drugstore products
(washing powder, tin foil, cling film etc.). This
product diversification has also involved the
launch of an entire range of organic vegetable
preserves and 49 new ready-cooked food
A year of advances
product lines with the brand name Eroski
Restauralia, for high quality refrigerated meal
solutions. There has also been an expansion
of the Eroski NATUR brand fresh produce,
both geographically and in the number of
articles, which maintain their guaranteed quality
commitment.
An innovating offer
To make things easier for home consumers we have extended our Eroski online
coverage to Pamplona, and it will soon reach Guipúzcoa, Asturias, Cantabria and
La Rioja, after several years operating in Vitoria and in the greater Bilbao area.
This service can be accessed at www.compraonline.grupoeroski.com and
it enables all the products normally on sale in a supermarket to be acquired and delivered
to the consumer's home on the day and time selected.
Our knowledge of our consumers and customers
enables us to adapt and design products in
accordance with their lifestyles. We have
therefore redesigned our shops to make them
more convenient, with larger areas given over
to fresh produce, due to the positive perception
of the high quality of these products, and new
developments in range and layout in other
sections such as wines, perfumery and other
non-food products (footwear, toys, plants and
technology). We have also enhanced our extra
services with financial products, insurance and
new sales channels.
To benefit from the advantages of the new
technologies, the Viajes Eroski travel agencies
offer the possibility of interactive design and
booking of holidays and also a customer help
line, services which have been extended to
include a virtual shop. The Eroski Travel Club
has also been created for travellers to exchange
their experiences, obtain information on leisure
44
activities, receive our special offers by e-mail
and access articles on destinations of interest.
With our value-added services we also
provide specially-tailored information, payment
facilities and the possibility of acquiring bazaar
products, household appliances, textiles and
holidays. In 2004 there were 860,279 EroskiRed payment card holders, with a total of
1,006,526 cards, and 621,322 gifts were earned
with the Travel Club points card.
In order to keep a permanent communication
channel open, we have a free customer help
line which has received 56,075 calls, 74% of
them being for requests for information, 2%
for suggestions, and 24% for incidents or
problems.
A year of advances
EROSKI
Reliable products
Guaranteed origin and quality
Product certification and food safety
The strict controls we perform on our products allows us to guarantee our
customers food safety and assure maximum quality, accompanied by rigorous
information, adjusted to their needs.
Our Quality Policy includes laboratory analysis
of products, supplier certification, implementation
of quality systems at the distribution platforms
and points of sale, and sensory studies and use
tests with consumers.
In 2003 a Genetics unit was incorporated to our
laboratory, to join the already-existing Chemistry
and Microbiology divisions. These three separate,
certified units have introduced the following new
food safety controls:
- Eroski product control. New analytical
techniques applied to inspection of coastal and
shellfish fishing along the whole of the
Cantabrian coast, after alarm was generated
by the ecological disaster of the Prestige oil
spill, and analysis of products containing paprika
or other red spices, in response to consumer
health doubts.
- Action in case of food alert. Precise
analytical devices enable us to act immediately
if any food alerts should occur.
Chemical Unit:
- Allergen study. Evaluation of any traces of
gluten, peanut, milk, egg and soya in foods
where it is not indicated among the ingredients
but where such substances could be present
due to cross-contamination.
- Specific nutrient campaigns. Analysis of
fibre, omega-3 fatty acids and vitamins in
enriched products, to check they are correctly
labelled.
Genetics Unit:
- Detection of pathogens in food matrixes.
Quicker identification of the presence of any
pathogens, complementing the microbiology
unit's analysis.
- Identification of fish species. Establishing
the identity of species.
In 2004, 7,869 products were analysed, of which
3,992 corresponded to Eroski Natur product
microbiology (fruit, vegetables or meat) and
3,877 to other Eroski brand products or special
cases where the laboratory considered there
45
EROSKI
may be some doubt regarding quality and health
conditions.
To complete the food safety control, hygiene
inspections are carried out at the points of sale
and at our platforms, particularly those where
our meat products are processed.
To complete our commitment to offering healthy,
quality consumption, we have organised, for the
fourth consecutive year, calls for Grants and
Subsidies for research into Bioethics and
Business, Health and Nutrition and Food Safety,
in addition to the direct backing and support of
technology innovation centres, with whom we
have started up two new projects as part of our
food area R+D Plan:
A year of advances
- Development of PCR food analysis
techniques, with the Gaiker Technology
Centre. Laboratory use of techniques for
detecting transgenics, salmonella and E.Coli
and identifying tuna and sole species.
- Automated traceability management
system for fresh produce sections.
Computerised systems for assuring traceability
from the fresh produce platforms to the points
of sale.
- Project for innovation in the meat
processing, packaging and distributing
systems, with Gaiker, Ikerlan and the
company Ulma. Improvement in fresh meat
processing and packaging processes using a
modified atmosphere system, for a greater
product quality guarantee and a longer shelf
life.
Control of the supply chain
We closely collaborate with our suppliers on
product definition, manufacturing procedures
which will assure quality standards and logistics
management, introducing technology
applications such as warehouse radio-frequency,
automatic production lines for fresh produce,
wireless communication for lorry positioning
and high-productivity tools for supplying the
different platforms.
In order to guarantee the quality, origin and taste characteristics established for
all our products, we have strict control mechanisms. These are even more
rigorous for the suppliers of Eroski NATUR fresh produce, which also needs to
comply with certification and verification process requirements.
Certification procedure for Eroski NATUR
brand suppliers
After the assessment of commercial and logistics
variables, the Quality Department checks the
supplier control systems by means of an initial
audit, in order to guarantee the traceability of
46
the products, compliance with technical and
health regulations, the use of a natural production
system and compliance with the established
requirements. After this verification, we carry
out periodical analytical monitoring audits in
accordance with a specific Control Plan for each
product.
A year of advances
EROSKI
Accreditations and Product Certifications, Eroski Group Management Systems
CERTIFICATION
Zorroza
Meat
Processing
Centre
Eroski Group
Product
Quality
Laboratory
Amorebieta,
Vitoria and
Pinto
Fresh Produce
Platforms
DATE OF
STANDARDCERTIFICATION
AENOR
UNE-EN ISO
9001:2000
1995
ENAC
UNE-EN
ISO/IEC
17025:2000
1997
SCOPE
"The supply, handling, cutting, storage and
delivery of meat and meat products to the Eroski
Group points of sale" (2002)
"Physical and chemical analysis of animal health
residues in animals for slaughter and microbiological
food analysis" (2002)
"Supply and distribution of fresh produce (cooked pork
products, fruit and vegetables and fresh fish) from the Zubieta
(Amorebieta) platform to the Eroski Group. Supply and
management of the distribution of fresh products (cooked
pork products and fruit and vegetables) from the Vitoria
platform to the Eroski Group. Supply and management of
the distribution of fresh fish from the Pinto (Madrid) platform
to the Eroski Group" (2001)
AENOR
UNE-EN
ISO
9001:2000
1999
Artea Eroski
Hypermarket
AENOR
UNE-EN
ISO 14.001
2000
"Environmental Management"
"Eroski Natur"
beef
CERTICAR
Regulation
1760 /2000
2000
"Aspects of traceability and labelling of Eroski
Natur beef"
Eroski Natur"
veg-fed chicken
SGS
UNE-EN
ISO 45.011
2001
"Aspects of origin, rearing methods and feeding
of Eroski Natur veg-fed chicken
Bureau Veritas
Quality
International
(BVQI)
Service
Quality
Guarantee
Referral
2001
"Service quality guarantee in fresh produce
departments"
Viajes Eroski
Travel Agency
Spanish Tourism
Quality Institute
(ICTE)
Tourist
Quality Q
2001
"Conformity of Viajes Eroski's business unit quality
system with the quality standard requirements
established by the ICTE for obtaining the Tourist
Quality Q".
Maxi
Hypermarket in
Zalla
Bureau Veritas
Quality
International
(BVQI)
Service
Quality
Guarantee
Referral
2002
AENOR
UNE-EN ISO
9001:2000
2002
"Provision of holiday, group and business travel
services under the brand names Viajes Eroski,
Travel Air and Forum Club de Viajes. Design and
development of holiday travel"
Eroski Group User
Service Centre
AENOR
UNE-EN ISO
9001:2000
2002
"Attention to incidents and problems affecting the
users of the Eroski Group information systems"
La Coruña Fresh
Produce Platform
AENOR
UNE-EN
ISO
9001:2000
2002
"Product supply and control activities. Production of
processed products, preparation and distribution of
orders for cooked pork products, dairy products, fruit,
meat and fresh fish sold at Eroski Group shops and
franchised centres".
Elorrio
General Goods
Platform
Euskalit
(Basque
Govnm't)
Silver Q
2002
Olilán Oil Production
Centre
AENOR
UNE-EN ISO
9001:2000
2003
Bureau
Veritas Quality
International
(BVQI)
SA 8000
2003
Euskalit
(Basque
Govnm't)
Silver Q
2004
Garbera and Max
Center Eroski
hypermarkets
Viajes Eroski
Travel Agency
Eroski Group
Head Office
Amorebieta Fresh
Produce
Platform
47
BODY
"Service quality guarantee for fresh produce
departments"
"EFQM business quality excellence model"
"Bottling and distribution management for olive
and sunflower oils"
"Social Responsibility management system"
"EFQM business quality excellence model"
EROSKI
A year of advances
Idea sana EROSKI Programme
The Idea Sana EROSKI programme: for a healthier lifestyle
The aim of the Idea Sana EROSKI programme,
created in 2003, is to encourage our customers
to adopt healthy, environmentally friendly and
solidarity-minded lifestyle habits for physical,
mental and social well-being, as defined by
the World Health Organisation. It is a project
geared towards consumers who are concerned
with well-being, have an interest in social
matters and wish to get actively involved with
their environment.
Full, useful and reliable information is
transmitted by a team of trainers in a friendly,
accessible way at the points of sale, with
"schools", campaigns, specialised consultancy
services and educational activities on health,
leisure, food, physical exercise, well-being, the
environment and solidarity.
The Idea Sana EROSKI Magazine
This twice-monthly magazine with a print
run of 300,000 issues is a showcase for
our activities and news and can be picked
up free at our centres. It contains practical
information and its content is produced
with collaboration from experts.
present 60 themes a year at around 445
meetings, with 15-20 people attending
each meeting and a total of 24,250
participants in 2004.
Idea Sana EROSKI counselling
service. The demand for both general
and personalised counselling on specific
issues led us to develop this new initiative,
visited by over 125,000 consumers the
first time it was held. Psychologists and
teachers were involved in the Toy
Counselling Service, providing information
to parents.
Idea Sana EROSKI Stands
These are located at Eroski hypermarkets
and are a back-up for the campaigns
carried out and a channel for integrating
the new Foundation Member Friends. They
were visited by 489,699 customers in
2004.
Idea Sana EROSKI Schools
These are hour-long meetings held at our
shops to inform in a personalised, friendly
way of issues such as food and nutrition,
food handling, leisure and free time, sport
and health, nature and the home. We
48
Stand at the Fair Trade
fortnight, visited by
32,542 customers.
EROSKI
Idea Sana EROSKI collectables
and leaflets
Leaflets to serve as a reminder of the
campaigns, with written and graphic
information.
Idea Sana EROSKI forums.
Conferences with advice from expert
professionals in matters relating to health
and well-being. This initiative began in
April 2004 with the conference "How a
newly-born baby adapts to its world", with
the professional criteria of pediatricians
and specialists of recognised prestige,
and it has continued with forums such
as:
-Dance, bodily balance, with Víctor Ullate
in Madrid.
-Television and well-being, with Rosa
Villacastín in Bilbao.
-Sport and Lifestyle, with Blanca
Fernández Ochoa in Seville and Juanito
Oiarzabal in Málaga.
-New Technologies in the Home, with
Microsoft in Santander and Logroño.
-Lifestyle and happiness, with Luis Rojas
Marcos in Seville.
-The importance of music, with Fernando
Argenta and Inma Shara in Madrid.
-The pleasure of reading, with Carmen
Posadas in Málaga.
49
A year of advances
A year of advances
EROSKI
5.2 An economic and cultural
driving force
We wish to be acknowledged as key performers in the environment in which we
work and live, and we therefore work towards promoting the localities in which
we are present, economically, socially and culturally.
Advances 2003-2004
2002
2003
2004
Net investment (thousands of euros)
271,815
509,304.56
357,193.51
Commercial network
1,955
1,556 *
1,790
Nº of local and regional products
9,074
10,785
9,789*
Nº of regional shops and departments
36
41
48
Nº of individual campaigns for
regional products
13
13
13
A driving force for growth
Generating wealth
Proximity and integration
Promotion of
regional products
and cultures
We will keep on improving... endeavouring to assume the social and cultural realities of our
environment, becoming a multicultural organisation that respects and encourages local differences
while generating wealth and contributing to social well-being.
50
A year of advances
EROSKI
A driving force for growth
Collaborating with local economic development
Our work to bring about the economic and
social development of the community is patent
in our creation of direct employment. We
provide jobs at our centres, together with
indirect employment deriving from our
relationship with our suppliers and sub-
contracted companies, whom we pay in
accordance with the terms agreed on by
contract. In 2004, 67.39% of our income was
spent on acquiring products and services,
amounting to 3,952 million euros.
Eroski does not only generate wealth for its owners. Our activity throughout the
whole of Spain makes us a major promoter of economic activity, as a result of
the employment we generate and the economic activity established around us.
The presence of our centres is a stimulus for
the socio-economic development of the
community of which we directly form part,
through the multiplying effect of the emergence
of sub-structures for providing our network of
shops with complementary services. It is
therefore our policy to give back to society
10% of the wealth it has helped us generate.
The 5,866 million euros of gross income
obtained by the Eroski Group in the financial
year 2004 was distributed as follows:
· 67.39 % was used to pay the suppliers for
the goods and services acquired for sale.
51
· 7.84% was for the external goods and
services consumed in order to carry out the
activity.
· 8.83% was allocated to the Administration
for taxes, including 8.27% VAT.
· 9.68% went to pay the wages of our team
of people, and 3.22% for production
equipment, more specifically for amortization.
· The capital remuneration contributed by
the shareholding members and the borrowed
resources used represented 1.09%.
· Allocation of Profit to the company
accounted for 1.22% (percentage of net
profit of interest and tax on gross sales),
10% of which was earmarked for charity.
A year of advances
EROSKI
Amortizations
3.22%
Temporary
External
2%
Services
7.84%
Fixed
4.48%
Fiscal
0.37%
Members
3.21%
Dividends Reserves
0.58%
0.6%
Education
0.13%
Capital
Remuneration
1.09%
VAT
8.27%
External
Services
7.84%
Fiscal
Staff 0.37%
9.69%
VAT
8.27%
Results
1.22%
5,866,207
purchases 67.39%
purchases 67.39%
Proximity and integration
Promoting local culture and tradition
We work towards becoming fully integrated in
the places where we work, identifying with
their culture and customs, and we have become
a multicultural entity, helping to integrate the
different communities where our work centres
are located.
Our support of cultural promotion and integration includes the use of the different
co-official regional languages at our points of sale, on all the computer supports,
on the internet, in printed publications, on Eroski brand product labels and in
advertising and promotional leaflets.
To encourage economic and cultural
development we promote the ongoing sale of
artisanal products. This began in 1997 when
we opened our first Regional Shop in Cáceres,
and 48 Eroski hypermarkets are now involved
52
in the scheme. These spaces contain a fullscale reproduction of the decorative elements
typical of each region and a total of 9,789
different local products are on offer.
A year of advances
EROSKI
Distribution of regional shops
Hypermarket
Province
Hypermarket
Province
01.
02.
03.
04.
05.
06.
07.
08.
09.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
Murcia
Bizkaia
Murcia
Bizkaia
Murcia
Bizkaia
Murcia
Barcelona
Albacete
Tarragona
Cádiz
Guadalajara
Cáceres
Guadalajara
Ciudad Real
San Sebastián
Córdoba
San Sebastián
Málaga
La Rioja
Málaga
Cantabria
Almería
Asturias
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
Seville
La Rioja
Málaga
Toledo
Pontevedra
Ciudad Real
Cuenca
Guadalajara
Seville
Bizkaia
Burgos
Gipuzkoa
Córdoba
Gipuzkoa
Seville
Bizkaia
La Coruña
Huesca
Pontevedra
Cantabria
Gerona
Málaga
León
Valladolid
Lorca
Max Center
Molina de Segura
Bilbondo
Cartagena
Abadiano
Murcia
Tarrasa
Albacete
Tarragona
Algeciras
Cuenca
Cáceres
Guadalajara
Ciudad Real
Garbera
Córdoba
Urbil
Málaga
Calahorra
Vélez Málaga
Santander
Roquetas de Mar
Oviedo
We also promote regional production
by conducting yearly campaigns in
all our centres, where the typical
products of a region's cuisine are
promoted outside the geographical
area in which they are usually
consumed. These individual
campaigns are presented on
specially dedicated stands or in
promotional spaces at the shops,
and they include regional varieties
with special emphasis on one type
of product.
53
Alcalá de Guadaira
Logroño
Fuengirola
Toledo
Lalín
Tornelloso
Cuenca
Azuqueca de Henares
Lebrija
Berango
Miranda de Ebro
Tolosa
Montilla
Eibar
Morón
Zalla
Ponteareas
Jaca
Ribadeo
Castro
Figueres
Antequera
La Bañeza
Valladolid
Regional campaign
Murcia: Goat's cheese
Extremadura: Soft cheese
Castilla-La Mancha: Castilla Designation of Origin wine
Andalucía: Virgin olive oil
Asturias: Cabrales cheese
Cantabria: Orujo cream liqueur
Galicia: Rías Bajas Designation of Origin wine
Aragón: Somontano Designation of Origin wine
Castilla y León: Cured meat
Catalonia: Virgin olive oil
La Rioja: Rioja Designation of Origin wine
Navarre: Patxaran liqueur
Basque Country: Txakoli wine with designation of origin
EROSKI
We also hold a yearly competition for regional
products. These are judged by the laboratory
and by a jury of consumers, and the supplier
obtaining the highest marks is able to include
A year of advances
their product in our general product range,
meaning it will be sold in our entire network
of shops, with the consequent boost in trade.
Each of our establishments helps define our function as economic promoters
of the surrounding environment, and for the fifth consecutive year we have
therefore maintained our commitment to collaborating with small artisanal
producers.
In order to collaborate towards local and regional
development, we enter into fixed agreements
with primary sector suppliers (suppliers of
meat, fruit and vegetables). This affects around
a hundred producers, with whom we agree on
a series of purchase specifications regarding
prices, estimated production, product data
sheet, quality control mechanisms, etc. We
also provide them with technical and assistential
help in optimising their results.
On a more general level, we also sign
collaboration agreements for the promotion of
regional products with administrations and
institutions representing community interests.
Some such agreements made in 2004 were as
follows:
Ministry of Agriculture, Fisheries and
Food: Agreement for the promotion of local
SME-produced agro-food products, worker
training programmes, setting of quality criteria
and crisis action.
Fund for the Regulation and
Organisation of the Fishery Products
and Marine Fish Farming Market
(FROM): Agreement with this Autonomous
Body attached to the Ministry of Agriculture,
Fisheries and Food, for refusal to sell immature
fish.
54
Malaga Provincial Government:
Agreement for the promotion of local products
in the three hypermarkets in Malaga province,
with more than 100 m2 in each establishment
being given over to the display and sale of their
products, plus 5 m2 for the direct promotion
of Malaga Provincial Government.
Landaluz: A campaign for the promotion of
Andalusian products, in conjunction with other
companies belonging to the Agro-Food Quality
Business Association (LANDALUZ).
Oviaragón: Aragón's main "ternasco" lamb
production cooperative, with whom a
collaboration agreement has been reached.
Corderex: Agreement with the specific
Extremadura lamb designation Control Board,
with whom we are collaborating as regards the
control, promotion and defence of the quality
and specific characteristics of lamb.
Galician beef producers: Collaboration
agreement with the Control Board for the
Protected Geographical Indication of GALICIAN
BEEF, for promotion and production and
marketing protection.
Ojiblanca and Cordoriva: An agreement
made with 25,000 cooperative member and
oil-producing families, with whom we have
undertaken to market an amount of produce
roughly equivalent to 15 % of their annual
production.
EROSKI
A year of advances
5.3 A group with a
human dimension
The huge growth of our organisation over the last few years has had the effect
of reinforcing our endeavour to make a reality of the corporate values that
distinguish us as an advanced company where dealing with people is concerned.
Our impetus in involving people in the company's capital, management and
results is crucial for understanding this expansion.
Advances 2003-2004
2002
2003
2004
Nº of worker members
13,079
10,868*
12,298
Nº of consumer members
Nº of worker members on boards
516,666
9,793
341,333*
7,419
356,590
6,864*
Nº of consumer members on boards
Nº of Friends of the Eroski Foundation
7,985
9,854
7,297
99,854
7,727
137,396
Owners and key figures
Active
corporate
life
For quality employment
Job creation
1,318
173
909
Percentage of temporary staff
28,57%
28.82%
28.91%
Inclusion of less
favoured groups
Percentage of women on the staff
72,77 %
74.16 %
76 %
Looking after our
people
Hours of Occupational Risk
Prevention training
44,302
45,441
46,986
Empowerment and
promotion
Hours of training
153,000
159,124*
246,390
Excellent working
atmosphere
Working atmosphere (Twice-yearly)
3.27 out of 5
Generation of
stable employment
3.34 out of 5
We will keep on improving... putting our faith in basic issues like innovation, the management
model, participation and business culture seen as major strategic challenges, and giving people
greater prominence through effective participation in teamwork and the work of the organisation.
55
A year of advances
EROSKI
Eroski understands the growth of the
organisation as being the combination of
several factors:
offering an alternative for healthy,
obtaining good financial results and
then reinvesting 40% of our profit in
the worker members and 10% in
society,
the prominence and development of
the people within the organisation,
defending the rights of consumers
and society,
sustainably minimise the impact of
quality consumption,
protection of the environment to
our activities on the environment.
From this definition of our business
strategy, it is clear how important people
are within the group, and how much we
wish to extend this awareness to all the
organisations with which we are connected.
The Eroski Group works to guarantee respect for human rights, and this has
enabled us to achieve and maintain SA 8000:2001 Standard certification,
which demonstrates our direct implication with this awareness and the fact
that we promote it in our suppliers.
Owners
and
key
figures
The Eroski Group has developed a company
organisation model based on the ownership
and prominence of its people as worker
members. Each person who joins our
organisation therefore does so as a member
of our Cooperative or a member of Gespa
(in the non-cooperative area), and has shares
in the company capital, management and
goals and in its profits. This situation, whereby
a limited liability company benefits from the
determination of its workers to be proprietors
of the company, is a new experience in Spain.
The worker members being shareholders
in the company means that we are decisive
agents in the decision-making process and
in the company's strategic development.
Represented by our democratically-elected
delegates, we can formulate proposals and
participate and vote in the adoption of the
management authorities' agreements.
In 2004 our staff amounted to 30,101 people,
of whom 12,298 are worker members and
Group proprietors.
The proposals or suggestions put to us will be studied and voted by an internal
democracy system based on peer-to-peer government participated in by consumer
members and worker members on a 50% basis.
56
A year of advances
EROSKI
The distribution of Eroski worker members
by autonomous communities is as follows:
Andalucia
Aragón
Asturias
Cantabria
Castilla y León
Castilla-La Mancha
Catalonia
Extremadura
Galicia
La Rioja
Madrid
Murcia
Navarre
Basque Country
Valencian C.
767
69
204
342
695
494
375
124
142
399
354
509
742
6,665
417
Total
12,298
Our corporate values include wage solidarity
and participation as basic principles and
characteristics. The only criteria for establishing
wage levels are assessment of the tasks and
skills necessary and the exercise of professional
proactive attitudes to continuous improvement.
Two assessment manuals are used for this
purpose by the Assessment Committee,
elected by the Board of Directors and the
Company Council. Wage solidarity, taken as
meaning a narrower salary range, implies that
those in posts higher up on the hierarchy have
to give over part of their remuneration in
accordance with a more even scale, so that the
posts of lesser responsibility have a higher wage
than average in the sector.
The Group's interaction and proximity with our
customers and consumers is based on their
participating as members in our ultimate
management authority in the same proportion
as the worker members. At the close of the
financial year 2004 there were a total of 356,590
Consumer Members, throughout the whole of
Spain.
Both the consumer members and worker
members are kept informed of the organisation's
development through the Company Board
Meetings, held on a yearly basis. The
57
204
342
6.665
142
742
399
375
695
69
354
417
494
124
509
767
consumers, who are involved in the group's
strategic management, attend these meetings
to receive information and collaborate to the
management of the business with their
suggestions and contributions.
Participation in preparatory meetings
9.793
10.000
Consumer members
9.000
8.000
Worker members
7.985
7.297
7.419
7.000
7.727
6.864
6.000
2002
2003
2004
The figure of the Member/Friend of the Eroski
Foundation was created to represent the
consumers in areas where there are no consumer
members. The number of Member/Friends of
the Eroski Foundation tripled during 2003 and
2004, reaching a figure of 137,396 people by
the end of 2004.
EROSKI
A year of advances
For quality employment
Total commitment to our work
In 2004 we continued our advancement in the
creation of improvement programmes for
getting the workers involved in the management
and improving the quality of life at work. This
policy has enabled us to attain better results
in the Staff Satisfaction Survey, with a score
of 3.34, which reflects the fact that there is a
healthy working atmosphere and is an excellent
evaluation by the Spanish Corporate Reputation
Watch.
MERCO, the Spanish Corporate Reputation
Watch, assesses the reputation of Spanish
business agents and companies through the
Corporate Reputation Index. The variables it
uses as a basis for calculating a company's
reputation are the economic and financial
results, the quality of the product or service,
the corporate culture and the quality of working
life, together with the ethics and corporate
social responsibility, the global dimension,
international presence and innovation.
The Eroski Group has received an outstanding
classification for quality of working life, ethics
and social responsibility and innovation,
improving on the score obtained in previous
years. Other notable values were quality of
product and service and economic results.
In 2004 we came 33rd in the general index of the Spanish Corporate Reputation
Watch (MERCO), our rating having improved on previous years, and our
Chairman has been classed among the 100 most reputable business leaders, in
83rd place.
Generating employment
Our staff increase of 909 people in the year
2004 reflects our continuity and sustainability
as regards job creation over the years. The
Eroski Group maintains a strong expansion
policy in all its lines of business, with 159 new
establishments being opened in 2003 and 113
in 2004, which means we are now present all
over Spain and also in France, and in many
58
autonomous communities we are the
organisation generating the most employment.
We also make local and regional agreements,
such as those signed with the Guipúzcoa
Regional Government and Cáceres City Council
to encourage generation of employment and
training of the population.
A year of advances
EROSKI
Map showing the distribution of workers by Autonomous Communities
The distribution of Eroski workers by
Autonomous Communities is as follows:
Andalucía
Aragón
Asturias
Balearic Islands
Cantabria
Castilla y León
Castilla-La Mancha
Catalonia
Extremadura
Galicia
La Rioja
Madrid
Murcia
Melilla
Navarre
Basque Country
Valencian C.
France
2.872
1.307
575
3.000
536
1.743
1.026
832
426
3.550
666
1.047
914
79
1.094
8.542
503
1.389
Total
30.101
1.389
575
536
8.542
3.550
1094
666
832
1.743
1.307
3.000
1.047
503
1.026
426
914
2.872
79
The Eroski Group is expanding, not only as regards new centres opening but
also through involvement in the areas in which we become established: our
people are from the places in which we work. Local people are the ideal
choice as they are well aware of the characteristics of the area.
Quality and stability
At Eroski we are proud to be able to fulfil one of
our fundamental goals for yet another year, the
creation of quality, stable, participative
employment. We continue to work towards
reducing the percentage of people with temporary
contracts and sub-contracted workers, and the
inclusion of less-favoured groups.
In 2003 the Eroski Cooperative made a major
effort and took on almost 800 new people, mainly
as shelf-stockers at our hypermarkets.
59
The gradual increase in the number of workers
becoming worker members is also notable, with
their numbers growing at a greater percentage
rate than the numbers of staff themselves. In
2004 the worker members increased by 13.15%
while the staff increased by 3.11%. This is proof
of the fact that the company's philosophy is to
create stable, participative employment.
A year of advances
EROSKI
Typical staff type percentage within Group companies
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Eroski Erosmer
Scoop Ibérica
Supera
Udama Vegalsa
Viajes
Forum Daparjel Danesa
Temporary
Eroski also believes in youth and dynamism
as opposed to the general tendency towards
economic activity, with the number of adult
profile employees having increased by 3.2%
in 2004, while juvenile employment descended.
The Eroski staff have an average age of 36
and an average seniority in the company of
over 8 years, which shows that in many cases
we generate first jobs that are stable and
provide an opportunity to continue working in
a quality job with a high degree of participation
as a Group member.
Percentage of staff by ages
Under 25
23 %
26 - 35
7%
51 %
1%
18 %
36 - 45
46 - 55
Over 55
Eroski gives great importance to employing women and wishes to give them
even more significance, which is a reversal of the current job market trend
where, according to Labour Ministry data, women account for 56.7% of the
unemployed.
60
Total
Fixed term
A year of advances
EROSKI
In the same way, in all the Group's companies
women occupy more posts than men, with
76% female staff. As part of our equal
opportunities philosophy, a high number of
posts of responsibility are occupied by women,
and the number of management posts they
hold is increasing day by day.
% female staff
78.00 %
76.00 %
76.00 %
74.00 %
74.16 %
72.77 %
72.00 %
2002
Eroski's commitment to generating stable,
quality employment is measured throughout
the organisation by surveys which assess the
degree of satisfaction and our adaptation to
individual needs.
In the opinion of the 13,582 participants in
the survey (over 60% of the total staff), the
main aspect considered susceptible to
improvement is remuneration and recognition,
and we are therefore undertaking specific
61
2003
2004
measures with a new Assessment System and
an ambitious Leadership programme, which
will include recognition, amongst other aspects.
All the other factors are satisfactory, with the
Very Satisfied classification being awarded to
Working Atmosphere (3.73), Environmental
Impact Policy (3.60) and Integration in the
Company (3.59). The percentage distribution
of people satisfaction was as follows:
Very satisfied
3.9%
Satisfied
39.4%
Fairly satisfied
45.6%
Fairly dissatisfied
10.3%
Very dissatisfied
0.7%
A year of advances
EROSKI
Professional development
duties, thus enriching the organisation.
Our quick growth and diversification strategy
requires the empowerment of our people in two
aspects. Firstly, everyone's participation in the
running of a larger organisation gives rise to big
challenges, requiring development of personal
skills and aptitudes for posts with a greater content
and responsibility, always backed by continuing
training programmes adapted to the developing
needs. And also, the philosophy of internal
promotion within the group gives rise to the
need for a profile of flexible, cross-disciplinary
people who will transmit the knowledge they have
acquired in different areas as they perform their
260,000 h.
In addition to investment in training new recruits,
we have continued to train the people already
forming part of the organisation, as a key factor
for their internal promotion or reinforcement of
their knowledge of the company's activity in
general. All this has enabled 56% of posts to be
covered through internal promotion this year.
Evolution of hours worked
246,390
220,000 h.
180,000 h.
140,000 h.
153,000
121,000
159,124
139,000
100,000 h.
2000
2001
2003
2004
As regards training, we would stress the Training
Programmes we have run on the subjects of
Occupational Risk Prevention, Knowledge for
Excellent Job Performance, Corporate Training
and Training for Continuous Improvement.
in the Basque language were proposed and given
in accordance with the personal and professional
characteristics of our staff, in order to better
their situation and attend to their expectations.
Also, in 2004 an intensive Leadership Programme
was developed by means of 63 courses attended
by 939 people, with a total of 26,288 hours of
training being given. The aim of this was to
provide our managers with the skills for directing
their teams better, placing the emphasis on
communication, affectivity and interpersonal
relations.
Company benefits
At the same time, as a result of our commitment
to people satisfaction and the creation of quality
employment, some courses and training activities
62
2002
Eroski's great concern for the quality of the jobs
we provide has led to policies for tailoring them
to the individual needs that condition the way
in which we can best carry out our work. We
have therefore developed a policy for
conciliating work and personal life which
gradually includes more measures to optimise
people's performance and satisfaction, with a
personalised design and approach.
EROSKI
A series of measures have therefore been devised,
of benefit to all those belonging to the Group,
providing they comply with certain requirements.
Access does not depend on the level of the
person's post within the company and the equality
criterion extends to all those making up the
organisation.
A year of advances
The measures include flexibility of working hours,
and workers can apply for reduced hours, voluntary
unpaid leave for longer than provided for by law,
adapting the working week to 20 and 28 hours
for those in responsible posts, etc. This would
not imply any loss of professional category within
the Group, and the complementary measures
needed for their post to be covered would be
taken.
Basically, we are people, and we therefore understand the concerns and needs that
must be attended to for quality posts to be generated. Our degree of participation and
commitment to the organisation is a result of the response to our demands, and
collaboration for the design of new measures to facilitate the conciliating of work
and personal life to enable jobs to be done better.
Occupational Risk Prevention
Our aim is to improve working conditions on
both a physical and organisational level, and we
have dedicated much effort to ergonomic studies
on significant tasks from a preventive perspective,
post modelling and psycho-social intervention,
assessing risk levels and organising conferences
on emotional control. Also, to ensure a level of
protection similar to the one our workers benefit
from, we have begun to adapt and coordinate
our business activity in accordance with the laws
on this matter.
During 2004, over 9,000 people participated in the training activities on prevention,
and 47,000 training hours were dedicated to these matters.
As regards Health Monitoring, we have
continued with our commitment and have
implemented a Basic Health Unit in Murcia in
addition to our existing units. In all of them we
continue to carry out medical check-ups in
accordance with risk, medical consultations and
counselling, and also educational and health
promotion activities.
63
These measures, together with other occupational
risk prevention activities, has enabled us to
reduce the incidence rate (i.e. the number of
accidents per 1000 workers) in comparison to
past years, with a figure of 70.96.
A year of advances
EROSKI
5.4 Environmentally
committed managment
We are aware that our growth needs should not condition the well-being of
future generations, and we therefore advocate protection of the environment
as part of our day-to-day activities. We also extend this principle to our suppliers
and consumers.
Advances 2003-2004
2002
2003
2004
Continuous improvement model
Nº of environmental certifications
2
1
1
Installation of photovoltaic panels
3
3
4
Climate change
Electrical consumption (J/m2.h)
15,086,614
8,748,000
7,488,000
Use of resources
3
Water consumption (Artea) (m /fish sales)
2.23
Packaging consumption (Artea)(unit/fresh prod. sales) 162.58
Waste
management
Biodiversity
Waste generation (Artea) (kg)
1,170,944
1.83
1.5
134.74
128.57
972,751
1,004,611
Hazardous Waste (HW) (Artea) (kg)
1,395
1,510
1,154
Recycled materials (Artea) (kg)
598,540
543,211
569,097
GMO analysis
281
208*
148
Nº of Eroski Natur supplier analyses
2,240
2,651
3,992
Extension of responsibility
Acting on the
supply chain
Reinforcement of
consumers'
ecological
awareness
Nº of Eroski Natur supplier inspections
370
1,648
955
Certified suppliers (by e+5 levels)
50
100
135
Participants in environmental
awareness-raising and education
32,500
85,560
211,200
Battery collection (kg)
29,180
26,100
21,150
Nº of waste collection centres
6
6
6
We will keep on improving... extending our commitment to programmes geared towards
suppliers and consumers to encourage environmentally-friendly processes for recognition,
control and minimisation of the impact on the environment.
64
A year of advances
EROSKI
Environmentally friendly growth
We were the first Spanish distribution company to obtain ISO 14001 Standard
certification for an environmental management system, at our Pamplona
installation, and this was followed by ISO 14001 Standard certification of our
environmental management system by AENOR in 2000 at the Eroski Hypermarket
in Artea.
In 1994, ECOPLAN, the first conceptual
framework for our Environmental Policy,
was created and implemented
throughout the entire organisation. From
that year onwards, ECOPLAN has been
g ra d u a l l y r e n e w e d i n a c c o r d a n c e w i t h
our continuous improvement objective,
adapting to a new structure,
geographical dimension and number of
people and consumers, with in-company
training being given on the efficient use
of resources and workplace waste
management, forming a link throughout
the organisation.
Evolution of environmental education
hours at the Artea hypermarket
0.56
2004
0.42
2003
0.74
2002
1.17
2001
0.97
2000
0
65
0.2
0.4
0.6
0.8
1
1.2
We participate in the main forums of
debate and studies of environmentally
friendly, sustainable practices. In 2004
we sponsored the Seventh National
Environmental Congress: the
Sustainable Development Summit,
organised by the CONAMA Foundation,
which dealt with the challenges of
development and sustainable consumption,
the new globalisation, sustainable use of
natural resources, waste management
and climate change strategies.
The measures taken to minimise our
environmental impact were set within the
framework of four of the main global scale
environmental problems: climate change,
use of resources, waste management
and biodiversity. To do this, we identified
the most significant environmental impacts
in each area and line of business and
focused our efforts on them, reviewing
the Environmental Management Plan each
year and adapting it to fulfil our continuous
improvement commitment.
A year of advances
EROSKI
Impact identification matrix
Climate
change
Development
area
Commercial area
Purchases
(own brand)
Logistics area
(Platforms)
Service stations
What to act on
Consum
charter
IMPACTS
Eroski
Eroski
express
Areas and business units involved
Transport
Energy consumption
Refrigerants
Use of resources
Water
Product
Env. management system
Reusable packaging
Consumer portion packaging
Construction of buildings
Secondary and tertiary packaging
Waste mangement
Selective separation
Biodiversity
Sustainable agriculture
Eroski NATUR
FSC
Conservation of natural spaces
Climate change
Climate change is considered to be one of the most serious ecological problems and
our contribution focuses on transport activity, while also taking into account indirect
CO2 emissions caused by electrical consumption at our installations, and
refrigerant gas leaks.
The Sustainable Transport initiatives, which
we are working on together with the Spanish
Association for Commercial Coding (AECOC) and
as members of the MIRACLE project, are centred
on finding alternatives to road transport, giving
66
rise to an annual saving of 168,000 litres of fuel
in 2004 by transporting 7,800 pallets by train.
We are also studying the viability of using sea
transport for shipping goods from Italy and
Holland.
A year of advances
EROSKI
We have also succeeded in minimising our average
electrical consumption by 15%, with a
consequent saving of 19,250 euros on industrial
cooling installations, air conditioning, lighting
and bakery ovens as a result of separate lighting
systems functioning by areas and time zones,
automatic switch-on according to a reading of
external lighting by movement sensors and
lighting installations.
Evolution and savings in electrical
consumption in hypermarkets
12.0000
10.0000
8.0000
6.000
2000
2001 2002
7,488
14.0000
8,748
16.0000
15,086.61
18.0000
16,213.85
Optimising despatch and automating route
planning between the forwarding and distribution
platforms via regional platforms will allow for a
reduction in the total mileage travelled. These
measures are consolidated with the
implementation of a PMGE route-optimising
module to attain a reduction of around 4%, both
financially and of pollutant emissions. Petrol
pumps with vapour recovery systems for refuelling
have also been installed at 24 service stations
since 2001, reducing the emissions of volatile
organic compounds by 2%.
measures for extending the life span of the
17,440.87
Our fleet renewal policies at the Elorrio, Zubieta
and Agurain platforms (corresponding to 32%
of our turnover) are measures which, in addition
to improving our logistics activities, guarantee
efficient fuel consumption and fewer emissions
of greenhouse effect gases, with the average
lifetime of the vehicles being between two and
two-and-a-half years.
2003 2004
Unit of measurement: thousands of joules/total production m.h
The consumption in joules was obtained by extrapolation
from the size in m2 of the sales areas of the centres.
We have also put our stakes in the use of
renewable energy sources, installing
photovoltaic panels as a complementary method
of covering our electrical needs. We do this in
four centres at present and intend to extend
it to the rest of the commercial network.
Use of resources
Natural resources need to be exploited and managed in a more efficient way,
to prevent these non-renewable sources from becoming depleted and also to
reduce the amount of waste generated through their consumption.
Our main consumption is of electricity for our
network of commercial establishments, fuel
for the logistics platforms, packaging, water
67
for cleaning and sanitary use, and paper.
A year of advances
EROSKI
Water is a renewable resource, although it is scarce in some areas of Spain.
However, much pressure has been put on it by human use and this has caused
deterioration and loss of its quality.
Evolution and savings in water consumption
Our commitment has led us to introduce
economy measures such as the installation of
shower-type hoses and steam cookers in the
fish department and timers on the washroom
taps in our centres.
These data from the ISO 14001 Standard
certified Artea Hypermarket show how far we
have developed in this regard. This centre
serves as a model for the rest of the commercial
network.
in m3/fish department sales
1.5
2004
1.83
2003
2.23
2002
2.34
2001
2.53
2000
0
0.5
1
1.5
2
2.5
3
Paper-making entails major energy and water consumption, in addition to trees
needing to be cut down to obtain cellulose. Taking measures for encouraging economy
in its use and later recycling are essential if we wish to reduce the pressure on our
forests and eco-system.
We have managed to reduce our consumption
of paper, which we use mainly for advertising
leaflets and publications, in our offices and for
cash register receipt rolls, through measures
such as double re-use of office paper, reusable
envelopes for in-company mail, the use of
chlorine-free or 100% recycled paper for leaflets
and publications, and selective mailing schemes.
The manufacture of containers and packaging requires a large amount of
plastics, metals and energy. Recovery and recycling will prevent them from
being disposed of indiscriminately and avoid much contamination of air and
water.
Containers, particularly for fresh produce, and
shopping bags (photodegradable since 1991),
are now being replaced by reusable packaging,
which reduces the material needed and their
environmental impact. We are once more giving
our customers free reusable bags, certified by
68
AENOR in 2000, which we exchange for new
ones when they break. Each bag saves on the
use of 15 conventional plastic bags, and they
are manufactured with a minimum of 15% of
recycled materials and inks complying with the
toughest regulations.
A year of advances
EROSKI
Waste management
We are concerned with waste generation at the
points of sale and the amount of packaging used
by Eroski brand products, and we carefully monitor
their characteristics, for example by changing
our bottled water containers from PVC to PET
bottles.
· Urban waste and similar: meat waste, used
vegetable oils, hard plastic waste.
· Container and packaging waste: secondary
and tertiary packaging (cardboard and plastic),
lightweight containers and wooden containers.
· Bulky waste: scrap and debris.
Eroski Hypermarkets have infrastructures which
allow us to selectively separate the waste
generated, to dispose of it correctly. The waste
separated and managed is as follows:
· Hazardous waste: paint, bleach, motor oil,
fluorescent tubes, grease sludge, batteries, empty
containers with hazardous content.
Evolution of waste generation at the
Artea Hypermarket (kg)
1,400,000
total kg
kg recycled
1,000,000
2000
2001
2002
2003
Biodiversity
The loss of biodiversity cannot be considered as merely an environmental problem,
as it also has profound repercussions on economic and social development.
Eroski contributes to preventing the loss of
biodiversity by using sustainable agriculture
procedures for its fresh produce and wood products
from sustainably-managed forests (as the loss of
forest ecosystems on a global level is another of
the main casues of the climate change).
69
Analysis of Genetically
Modified Organisms (GMOs)
YEAR
Number
2004
41
2003
0
2002
281
2001
2000
208
148
1,154
543,535
979,049
1,510
543,211
972,751
1,395
598,540
1,170,940
1,353
585,632
1,208,765
2,216
200,000
529,823
600,000
1,197,219
kg of HW
2004
A year of advances
EROSKI
Widening our responsibility
Motivation for promoting
environmentally-sound practices
Acting on the supply chain
Since 1999 we have been making
environmental diagnoses of our suppliers and
sub-contracted companies, and we have
proceduralised this in a tough statement of
conditions. Among the environmental
requirements, which are particularly critical in
the case of fresh produce, are recycling of
hothouse plastics and phytosanitary treatment
containers, limitations on the use of
phytosanitary products for fruit and vegetables,
regulation of the amounts of nitrates for treating
soils and prohibition of feed containing drugs
for meat products.
Percentages of products affected by environmental criteria
35
30
25
20
15
2001
2002
70
33.8
23.6
24.5
2003
Eroski NATUR fruit and vegetables
To guarantee compliance with these
environmental requirements and others
concerning hygiene, health and origin,
all suppliers of Eroski NATUR products
undergo a control programme involving
several inspections per year and
samples being taken for waste control.
20.2
15.2
12.2
0
7.9
5
15.6
10
2004
Eroski NATUR meat
Analysis of Eroski NATUR Suppliers
YEAR
Number of analyses Number of inspections
2004
1512
250
2003
2016
333
2002
2240
370
2001
2651
1648
2000
3992
955
A year of advances
EROSKI
We also work with five transport companies
who are all ISO 14001 Standard certified, and
another three who are due to have their
environmental management system certified
by 2005. This means that 90% of our transport
will be certified.
The e+5 programme. Environmental rating of suppliers and sub-contracted
companies
The Eroski Group participates in a programme for the environmental classification
of suppliers and sub-contracted companies, developed by the Fundación Entorno
and which provides 135 of our suppliers with a procedure for phasing in environmental
management systems. The requirements are as established in the ISO 14001
Standard and there is an external classification audit whereby a certificate is
issued.
In 2004, the Eroski Group, together with the companies Coca Cola, Gas Natural
and Ericsson, and in collaboration with Fundación Entorno, obtained the Garrigues
Award for Sustainable Environmental Management for this initiative of
extending environmental management to suppliers and sub-contracted companies
in accordance with e+5 methodology for large companies.
We are now able to assess and improve our suppliers' environmental actions by
means of this system, and can therefore act on our commitment to contributing
to sustainable development and the social demand for environmental protection.
Further information from www.emas5.com
Raising consumers' ecological awareness
The level of awareness of environmental issues is high, and we are committed not
only to implementing environmentally friendly management practices but also to
publicising them, so that we succeed in disseminating the importance of
environmentally concerned lifestyles.
As well as integrating the environmental
variable in our working procedures and
products, we also wish to instil these values
in the consumers through a large variety of
71
awareness-raising activities and specific
measures for encouraging and facilitating
environmentally friendly practices.
EROSKI
A year of advances
Main actions for awareness-raising and promotion of environmentally friendly practices in 2004
72
Exhibition SOS
Save our Planet
A travelling exhibition, held in collaboration with WWF/Adena, for
informing on the main environmental problems of our planet, with a
programme of guided visits for schools and the general public, raising
awareness of the need to save energy.
Over 9,200
participants to
date.
So what can I do
as a consumer?
"Idea Sana EROSKI" information campaign at our points of sale, in
collaboration with WWF/Adena, for informing consumers of the
importance of saving and optimising energy, providing advice for how
to do so at home, school, the workplace and transport.
100,000
information
leaflets
Tragamovil
Awareness-raising campaign for the collection of disused mobile
phones and their accessories for recycling in collaboration with
ASIMELEC, the Spanish Multi-Sector Association of Electronics and
Communications Companies.
18,305
consumers
involved
Recyclable bags
The launch at our centres of a recyclable bag, which is replaced free
of charge when it wears out. This initiative allows savings to be made
on the consumption of t-shirt bags and awareness to be raised in
society regarding environmentally friendly habits.
Over 50,000
bags
Environmentally
friendly driving
habits
An "Idea Sana EROSKI" information leaflet, launched simultaneously
with a "school" or series of lectures organised in collaboration with
the RACC (Royal Automobile Club of Catalonia), on environmentally
friendly driving habits.
25,000 leaflets,
1,430 attendees
and 6 press
conferences.
Glass recycling and
healthy habits in the
home
Idea Sana EROSKI, in collaboration with ECOVIDRIO, has published
a series of collectables and run a series of training sessions on the
importance of recycling in the home: Reduce, Re-use and Recycle.
5,000 collectables,
880 participants and
4 press conferences.
Ecological
summer
An information campaign, in collaboration with the Federation of
Associations "Conocer y Proteger la Naturaleza" ("Know and Protect
Nature"), with a leaflet containing a list of proposals for Environmental
protection in the home and on our summer holidays.
10,000
leaflets.
Sponsorship of
the VII National
Environment
Congress
Sponsorship of the VII National Environment Congress: Sustainable
Development Summit, organised by the CONAMA Foundation, in which
the issues studied were the sustainable use of natural resources,
waste management and climate change strategies.
Toner cartridge
collection
Collection of printer ink and toner cartridges at all the hypermarkets
in our commercial network, with collaboration and support from WWF
Adena and Pelikan Hardcopy.
Battery
collection
Collection of batteries at all the hypermarkets and supermarkets in
the commercial network.
21,150 Kg
collected
Waste collection
centres
In order to encourage selective waste collection amongst the customers
of our centres, we have provided special areas for depositing domestic
waste (cardboard, plastic, containers, glass, oil, batteries) in
some of our establishments. Our Pamplona centre also has infrastructure
for collecting special waste such as paints, pharmaceutical products
and x-rays.
6
establishments
provided with
infrastructure.
A few drops
ahead
Campaign for publicising the Comprehensive Water Saving Plan in
Álava, organised in collaboration with Vitoria City Council and AMVISA.
A year of advances
EROSKI
5.5 Solidarity and action
for society
Social Responsibility is our commitment to
practising solidarity as members of the
community in which we work and as members
of society in general. We therefore set aside
10% of our profits for activities to aid society
through the Eroski Foundation, thus generating
wealth and contributing to social well-being and
global sustainable development.
The Eroski Foundation plans its activities on an international scale and also
on a level close to its customers, to encourage a healthy, environmentally
friendly and solidarity-minded lifestyle and as a channel for developing their
social awareness. As a socially responsible company we are also committed
to the Global Compact Principles for respect and defence of human rights
and the environment, and to the 2015 Millennium Goals in their aim to
contribute to social well-being and the eradication of poverty.
Advances 2003-2004
2002
2003
2004
For a better world
Active
involvement
Donation to Social Action (thousands of euros)
2,083.47
1,526.20*
1,706.44
Transmission
of values
Consumer campaigns (thousands of euros)
4,485.73
5,138.47
6,021.18
Fair Trade sales
120,200
180,303
101,779 *
125,183 Kg
158,242 Kg
158,634 Kg
Food donations (Food Bank)
Product Donation programme funds
480,809
802,311
1,187,543
Sales of products processed by disabled
people (twice-yearly campaign)
16,934.32
euros
5,951
84,779.83
Special Employment Centre services
101,061.27
127,112.38
136,458.03
* Data affected by Consum S.Coop. leaving the sphere of action of the Eroski Group..
We will keep on improving... by feeling we are part of society and actively participating in its
development through our business activity and the activities of the Eroski Foundation, based on
dedicating 10% of our profits to society.
73
EROSKI
A year of advances
For a better world
Active participation
The Eroski Foundation divides its work between
Social Action, signing collaboration agreements
with tertiary sector organisations, awarenessraising activities, and annual calls for Research
Grants and Subsidies and for International
Cooperation Intervention Financing Projects
for the promotion and development of
cooperatives, fair trade, and training and
empowerment of the vulnerable population.
We actively collaborate with social, economic,
cultural and environmental development through
our activity and our solidarity-orientated
participation in society. The Eroski Foundation
therefore backs various NGOs, either through
direct financial contributions or by establishing
collaboration agreements for carrying out specific
activities.
Agreements signed with NGOs in 2004
Intermon-Oxfam. Sponsorship of the tenth Solidarity Festival, "A Day for
Hope" in 47 towns throughout Spain with the slogan "Women in Development"
and which was attended by 262,800 people. The Eroski Foundation made a
contribution of 20,000 euros.
Médecins sans Frontières. Collaboration with the Emergency Fund for action
against natural disasters, with a contribution of 9,000 euros.
UNICEF. The Education Now campaign for protecting the Right to Education
in the Third World, raising funds for the purchase of school equipment for girls
in 25 Third World countries. The amount contributed by the Eroski Foundation
was 25,000 euros.
The Red Cross. Emergency Humanitarian Campaign to help those affected by
the Asian tsunami disaster, with a donation in our name of 15,000 euros.
WWF/Adena. Support campaign for raising society's awareness of the climate
change, offering proposals for improvement at work, school, the home and
transport, with a contribution of 30,000 euros.
Children of the World Federation. Product Donation programme where toys,
clothing and shoes for a value of 894,000 euros were donated to be sent to
less favoured countries, mainly Chile, Peru, Guatemala, Russia and Bolivia, and
also for the street children of Brazil and Cuba and Africa.
74
EROSKI
The Eroski Foundation develops and supports
international cooperation aid programmes,
focusing its efforts in accordance with the
2015 Millennium Goals established as part
of the Millennium Declaration approved at the
United Nations meeting held in New York in
2000. Our Social Action is in accordance with
these eight goals, as described in Annex IV,
Product
Donation
programme
Member of
Intergroup Far
East Limited
(IFEL) since 1997
A year of advances
and is geared towards developing initiatives
in line with the priorities declared by United
Nations for eliminating the FOREIGN DEBT of
the least favoured countries, organising a
balanced structure of INTERNATIONAL TRADE
and providing OFFICIAL AID FOR
DEVELOPMENT.
In addition to the Agreement signed with the Children of
the World Foundation, the Eroski Foundation has also set
up campaigns for Product Donation to other organisations
and NGOs, including the Pro-Sahara Solidarity Caravan
Coordinator, Unicef, Nuevo Futuro, Apace, Fundación O
Belén and Adra.
1,187,543 in
donated
products
IFEL, a group of European consumer cooperatives for the
joint management of non-food product purchasing in
Asia, created a Social Welfare and Children's Education
Fund with the aim of promoting Basic Education for
Children. Since its creation it has participated in 5 projects
for building schools and setting up education projects in
China, Thailand, Indonesia, India and Vietnam.
Amount
committed:
250,000 US$
Yearly Call for Financing International Cooperation Intervention
Projects
We contribute to enabling less-favoured, marginalised and excluded people from
deprived countries to fulfil their basic needs sustainably and by themselves. To
do this, we promote justice, equity, respect of human rights and environmental
sustainability through Project Financing in three areas: promotion and
development of cooperatives, fair trade, and training and empowerment
of the vulnerable population.
As a result of the two most recent calls,
in 2003 and 2004, 6 projects were started
up with a contribution from the Eroski
Foundation's of 317,434.85 euros. The
75
donation for the selected projects
represented a 45% increase as compared
to the years 2001 and 2002.
A year of advances
EROSKI
The type of projects represented depends on their aims.
As we are a cooperative, committed to the promotion
of healthy, guaranteed trade and with an intensive
consumer education and information programme, the
cooperation call must include projects on three issues
that are coherent with our philosophy:
2003
CEAR
Foundation
Promotion of
Cooperatives
Senegal
Project for Supporting the Fight against Poverty
through Micro Credits and Micro Deposits
COCENFE
Training and
empowerment
Santo Domingo
(Dominican
Republic)
Training and Integration in the Labour Market
for People with Disabilities through the creation
of an Underwear Production Workshop.
INTERMÓNOXFAM
Training and
empowerment
Santo Domingo
(Dominican
Republic)
Coffee and Sustainable Development for the
municipality of Concepción Husta,
Huehuetenango
Spanish Federation
of Members of Religious Orders(FERS)
Training and
empowerment
Bolivia
Improvement of Living Conditions in the
Community of San Lorenzo through the
Empowerment of Women and Commercialisation
Private Catalan
Foundation
(AKWABA)
Training and
empowerment
Ivory Coast
"Social and Work Training for Child Soldiers on
the Ivory Coast"
COFADE
Trade
Foundation
Cooperatives
and Fair
Trade
Honduras
Development of Fair Trade Relationships with
Craftspersons and Rural Cooperatives with FSCcertified wood.
2004
In acknowledgement of the efforts and investments made by the Eroski Group
in favour of sustainable development and a more equal distribution of wealth,
in April 2004 we received the Cooperation Award for Sustainable
Development, part of the Spanish Section of the 2003-04 European Environment
Awards, organised by Fundación Entorno, for the Project "Support for the creation
of cooperatives and associations for promoting food safety in Machacos (Kenya)
which we carried out in collaboration with the Red Cross.
76
EROSKI
A year of advances
Annual Call for Research Grants and Subsidies
We collaborate with research in three fields:
Bioethics and Business, Nutrition and Health,
and Food Safety. The grants or subsidies are
awarded annually, extendible to a maximum
of three years and endowed with an amount
of 6,000 euros. They are aimed for university
graduates from Spanish research centres.
In 2004 the centres awarded the grants were
the Biology Faculty of the University of Murcia
for its study Improvement in the nutrition of
77
new species of interest in aquaculture: feeding
rhythms and diets" in the Nutrition and Health
area, and the Autonomous University of
Barcelona for its project "New methods for
determining microbiological risks in different
shopping centre areas", in the Food Safety
category. The Bioethics and Nutrition category
was declared void as no projects were
presented.
EROSKI
A year of advances
Transmission of values
Committed consumers
We maintain our commitment to being a socially
responsible company that protects and respects
human rights and extends this awareness to the
people making up our organisation, our consumers
and the organisations with which we collaborate.
The Eroski Foundation's solidarity effort stems from our direct involvement in
promoting consumer awareness, with the aim of joining forces to increase the
economic impact and repercussion of solidarity initiatives.
The Eroski Foundation wishes to involve
consumers in the cooperation and solidarity
activities it carries out at our centres, giving
78
them the opportunity to participate and
collaborate. Some of our activities in 2004 were
as follows:
World Education
Campaign:
Education Now
Campaign coordinated together with UNICEF for collecting funds for
promoting programmes for the education of girls in underdeveloped
countries, through the sale of calendars, financed by the Eroski Foundation,
at all our shops.
60,000 euros were
raised.
Product
Collection
Campaign
Two annual campaigns forming part of the agreement with the Spanish
Food Bank Federation, consisting of the collection of products donated
by the consumers, to which the Eroski Foundation also added a contribution
of the same number of kilograms as those of the most-donated product
at each collection centre. These goods were distributed amongst the
most needy people in each area.
Amount collected:
158,634 kg. Over a
million kilos have
been collected in 8
years of collaboration.
III Fair Trade
Campaign: Fair
Trade T-shirts
Fortnight of information and awareness-raising in collaboration with
Intermón-Oxfam regarding consumption of products manufactured in
accordance with Fair Trade parameters. This campaign included a
programme of commitment with less-favoured countries and support
for women victims of gender violence.
45,800 participants
contributed 3 euros for
each t-shirt bought.
The funds raised were
destined to both
causes.
Emergency
Humanitarian
Campaign: Special
Tsunami Plan
Idea Sana EROSKI and the Red Cross organised a fund-raising event
with 60,000 calendars being produced, financed by the Eroski Foundation.
A net donation of 1 euro was given for each calendar sold. The Foundation
also made a donation of 15,000 euros.
119,500 euros were
raised.
Idea Sana EROSKI
Calendar
A solidarity, environmental and food calendar was produced to raise
funds for the Reina Sofía Foundation.
300,000 calendars
were produced, with
1 euro being raised
for each one.
Sponsorship of
the Day of
Hope
Idea Sana EROSKI and Intermon Oxfam organised a Solidarity Day
to raise the awareness of the citizens of 46 Spanish towns regarding the
disadvantaged situation of thousands of people all over the world.
Over 235,000 people
participated.
A year of advances
EROSKI
The commitment of the Eroski Group, as a
cooperative company that contributes resources
to society, and the Eroski Foundation, as a
tertiary sector organisation, raises our
awareness, and our Social Action campaigns
cater for urgent needs, in addition to carrying
out international cooperation projects supported
by an annual call for subsidies. In 2003 we
organised the Yo colaboro ("I'll help")
campaign in favour of the victims of the Iran
earthquake, printing pocket calendars which
were sold for 1 euro, raising the amount of
48,592 euros.
Sadly, another urgent campaign had to be
organised in 2004 to aid the South-East Asian
victims of the tsunami disaster. On this
occasion, apart from making a donation of
15,000 euros, we raised 119,500 euros at our
centres between 26 December and 31 January
as part of the Special Tsunami Plan in
collaboration with the Red Cross. The funds
raised contributed to sending cans of drinking
water, first aid material and emergency services
to the area, together with services for family
locating and regrouping, rebuilding,
empowerment for possible future disasters
and economic development programmes.
We have also continued to work towards
international cooperation since 2000, as well
as with the contributions of the Eroski
Foundation and the consumers on specific
campaigns, creating stable collaboration
programmes which are integrated within the
commercial activity throughout our network
of shops. To do this, we have carried out a
variety of awareness-raising campaigns in our
shops with the aim of promoting responsible
consumption that will contribute to achieving
an improvement in the quality of life of the
least favoured people. Our Idea Sana EROSKI
programme and Intermón-Oxfam have
therefore collaborated intensively over the last
few years in order for Fair Trade to take its
place day by day in the family shopping basket.
At the same time, we have reinforced these
campaigns with the Idea Sana EROSKI
schools at the centres and with the Idea
Sana EROSKI magazine giving information
on these projects and the related website
www.ideasana.com.
Fair Trade is an alternative to conventional international trade. It is a commercial partnership
seeking the sustainable development of less-favoured producers who are normally
excluded from the market: a sustainable economic alternative for less well-off and more
vulnerable populations.
The basic lines defining these products are the guarantee of a decent wage and gender
equality of the producers, in addition to the quality and naturalness of their components,
and environmentally friendly processing.
Fair Trade products available to customers at our centres are:
· EQUITA cocoa spread 400 gr
· EQUITA instant cocoa 375 grs.
· EQUITA Natural ground coffee 250 grs.
· AFRICAO hot chocolate powder 250 GR
79
· MASCAO organic milk chocolate 100 GR
· MASCAO organic plain chocolate 100 GR
· Organic black tea in palm basket
6
6
Annexes
Annexes
Annex II
Annex
Correlation table
table with GRI
Correlation
with GRI requirements
requirements
Annex II
II
Annex
AENOR Validation
validation report
AENOR
Report
Annex
III
Annex III
2004 Global
Compact
Progress
Global
Compact
Progress
ReportReport
2004
Annex IV
Social Action
Annex
IV
and 2015
Millennium
Social
Action
and 2015 Goals
Millennium
Goals
81
2.6
2.5
2.4
2.3
2.2
2.1
25
12
24
23,30
30
8-9,24
4
2.12
2.11
2.10
11
4
4
4
4
SUPPLIERS
CULTURE
CREATORS
FUTURE
GENERATIONS
ANNEX I
INSTITUTIONS
INTERESTED PARTIES
CONSUMERS
EROSKI
PAGE
8-9, Annex III
2.7
14
14,51-52
2.13
N.A.*
FAMILY
Annex I
correlation table
with GRI requirements
GRI requirement
1.1
6
Vision and strategy
1.2
2.8
Profile / Profile of organisation
2.9
2.14
N.A.*
Profile / scope of report
2.16
2.15
PEOPLE
ALLIANCES
SOCIETY
CUSTOMERS
82
2.19
2.18
2.17
31-36 Annex II
31-36
N.A.*
31-36
Annex II
PAGE
2.20
4
3.6
3.5
3.4
3.3
3.2
3.1
13
6
30
57
12, 30-32
3
3
3
3.10
3.9
19-22
19-22
19-22
18
SUPPLIERS
INSTITUTIONS
CULTURE
CREATORS
FUTURE
GENERATIONS
FAMILY
ANNEX I
CUSTOMERS
INTERESTED PARTIES
CONSUMERS
EROSKI
GRI REQUIREMENT
2.21
Profile / Profile of report
2.22
Government Structure and Management Systems
3.7
Structure and Government
3.8
3.11
Commitment with interested parties
3.12
PEOPLE
ALLIANCES
SOCIETY
83
PAGE
3.17
3.16
3.15
3.14
3.13
31-36
*
52-54.66-67
70-72
38
74-79
32
EC5
EC3
EC4
EC3
EC2
EC1
*
51-52
51-52
51-52*
51
51
*
10
SUPPLIERS
INSTITUTIONS
CULTURE
CREATORS
FUTURE
GENERATIONS
FAMILY
ANNEX I
CUSTOMERS
INTERESTED PARTIES
CONSUMIDORES
EROSKI
GRI REQUIREMENT
3.18
47
Global policies and management systems
3.19
EC6
Annex I
3.20
4.1
Index of GRI content
EC7
Economic performance indicators
Customers
Central
Suppliers
Central
Additional
Central
Employees
Capital providers
Central
PEOPLE
ALLIANCES
SOCIETY
84
EC9
EC8
52-54
*
51-52
PAGE
EC10
52-54
EN6
EN5
EN17
EN4
EN3
EN2
EN1
*
*
68,Annex III
67, Annex III
*
67, Annex III
Annex III
68-69, Annex III
EN8
*
Annex III*
SUPPLIERS
INSTITUTIONS
CULTURE
CREATORS
FUTURE
GENERATIONS
FAMILY
ANNEX I
CUSTOMERS
INTERESTED PARTIES
CONSUMERS
EROSKI
GRI REQUIREMENT
EC13
Economic performance indicators
Public Sector
Central
Indirect economic impact
Additional
EN7
Environmental performance indicators
Raw Materials
Central
Power
Central
Additional
Central
Water
Biodiversity
Central
EN9
Emissions, waste and residues
Central
PEOPLE
ALLIANCES
SOCIETY
85
EN16
EN15
EN14
EN33
EN13
EN12
EN11
EN10
66-67
*
* 64
66, ANNEX III
40, 71
*
*
69,Annex III
* Annex
PAGE
EN34
LA2
LA1
62-63
15,55-56
60
LA4
LA3
13
19,22
ANNEX III
SUPPLIERS
INSTITUTIONS
CULTURE
CREATORS
FUTURE
GENERATIONS
FAMILY
ANNEX I
CUSTOMERS
INTERESTED PARTIES
CONSUMERS
EROSKI
GRI REQUIREMENT
Additional
Suppliers
Central
Products and services
Central
Fulfilment
Additional
Transport
LA12
Social performance indicators
Employment
Central
Additional
Central
LA13
Company/worker relationship
Additional
PEOPLE
ALLIANCES
SOCIETY
86
PAGE
35
63*
35
Annex IV
LA5
LA7
HR3
HR2
HR1
34-35, Annex III
34-35, Annex III
34-35, Annex III
9,40,73
HR5
Annex III
SUPPLIERS
INSTITUTIONS
CULTURES
CREATORS
FUTURE
GENERATIONS
FAMILY
ANNEX I
CUSTOMERS
INTERESTED PARTIES
CONSUMERS
EROSKI
GRI REQUIREMENT
Health and safety
Central
LA8
62
55
LA6
LA9
Training and education
LA17
60-61, Annex III
Central
LA10
Annex III
Additional
Central
Diversity and opportunity
LA11
HR4
Human Rights. strategy and management
Central
Central
Non-discrimination
Central
34-35, Annex III
HR7
34-35, Annex III
HR6
Freedom of association and group negotiation
Central
Child labour
Central
Forced and obligatory labour
PEOPLE
ALLIANCES
SOCIETY
87
SO1
71-72
32-54,76
PAGE
SO4
Central
PR2
PR1
42-43
48-49, 52
31-35, 45-49
INSTITUTIONS
CULTURE
CREATORS
FUTURE
GENERATIONS
FAMILY
ANNEX I
CUSTOMERS
INTERESTED PARTIES
SUPPLIERS
ALLIANCES
SOCIETY
EC7 For further information, the company's Annual Report may be consulted at
www.eroski.es
EC2 Spain is the only country in which Eroski carries out its activity directly.
3.18 No decisions have been made regarding the location or modification of the
operations.
2.19 There are no significant changes. Any amendment relating to an indicator
is shown in the text itself.
CONSUMERS
EROSKI
GRI REQUIREMENT
Central
Annex III
Community
Additional
SO2
12, Annex III
Corruption
SO3
Central
Political contributions
PR8
Central
Customer health and safety
Central
*
Products and services
Additional
PR3
Central
Respect for privacy
2.8 For further economics information the 2004 Annual Report can be consulted
at www.eroski.es
2.15 Not applicable. Eroski does not draw up joint reports with other companies.
2.16 Not applicable. Although there are no significant changes on reformulating
the information, in any cases where there are amendments to this effect, it is
indicated in the text itself.
2.17 Eroski applies all the principles and protocols of the GRI.
PEOPLE
88
EROSKI
EC11 Eroski promotes the sale of regional products in the areas in which it works.
These acquisitions are made from suppliers in the surrounding environment of
the centres.
EC9 Information available in the Group's Annual Audit Report, entered in the
Commercial Register.
EN2 Numerical indicator not included.
EN4 Indirect power consumption data corresponding to electrical consumption
for 2004: 22,741,118 J/m2. Data calculated in accordance with the GRI technical
Protocol on power.
EN6 Eroski's activity does not affect habitats rich in biodiversity.
EN7 Eroski's activity does not have an impact on biodiversity.
EN8 Eroski's activity does not produce greenhouse effect gas emissions.
ANNEX I
EN9 Eroski's activity does not use or emit ozone-depleting substances.
EN10 Eroski's activity does not cause any significant atmospheric emissions.
EN12 Eroski's activity does not produce any significant discharge into water.
EN13 Eroski's activity does not produce any significant discharge of chemical
substances, oils or fuels.
EN16 In the period 2003-2004 no episodes or fines were produced.
LA9 Data expressed in terms of total hours of training.
LA11 The information on the composition by sexes of the Governing Council can
be consulted in the Eroski Group Corporate Government Report at www.eroski.es
PR3 Eroski conforms to current legislation as regards this matter.
EROSKI
Sustainability Report 2003-2004
89
ANEXO II
INFORME DE VALIDACIÓN AENOR
90
EROSKI
Progress Report 2004
1
Global compact principles
Human
Rights
Companies must
support and
respect the
protection of
international
human rights
Plans for action
HR 2
HR 1
Ind.
Policy for the selection of suppliers and sub-contracted companies subject to the signature
of a Social Responsibility Commitment for the defence and promotion of human rights
in the carrying out of its activities.
The EROSKI GROUP's commitment to Social Responsibility is one of the five principles
of its Code of Ethics, which is the framework for the development of its strategy. It is
therefore a member of forums of recognised prestige on a national and world level which
regulate companies' compliance with social responsibility, such as the Global Compact
and the Spanish Ministry of Labour and Social Affairs' Forum of Experts, and it is committed
on an international level to defending human rights and protecting the Environment in
accordance with guidelines such as the Millennium Development Goals and Sustainable
Development, as defined in the Brundtland Report.
Evidence
ANNEX III
THE EROSKI GROUP is
committed to the protection of
human rights and states the
priority of the same in its Code
of Ethics, endeavouring to
defend the rights of its workers,
consumers and suppliers and
those of society.
HR 3
HR 4
Audit for SA 8000:2001 Standard certification at its central offices, applicable to all
suppliers, with a gradual requirement programme being established prioritising nonconformities by importance.
Establishment and monitoring of an Ethical Management System implemented by the
EROSKI GROUP's management, for controlling the respect for the human rights of its
workers, consumers and suppliers.
91
EROSKI
Progress Report 2004
2
Human
rights
Companies must
not
be complicit in
human rights
abuses
Plans for action
HR 2
Ind.
A Social Responsibility Commitment is required from all suppliers and sub-contracted
companies in order to enter into any collaboration agreement.
Suppliers and sub-contractors are classified according to their commitment to their
workers' human rights. The specific requirements and deadlines for taking measures for
improving conditions inside and outside their work installations are then defined.
An Occupational Risk Prevention Commitment is required from all the suppliers and
sub-contracted companies so that their work centres comply with the minimum legal
requirements, and they must also collaborate on improving respect for human rights
over and above these safety standards.
Evidence
ANNEX III
Protocol of conformity of
suppliers and sub-contracted
companies taken on from the
central offices of the EROSKI
GROUP, promoting and
complying with the
requirements of the SA:8000
Standard in their activities.
HR 2
A Social Responsibility Commitment is required from all suppliers and sub-contracted
companies in order to enter into any collaboration agreement.
Suppliers and sub-contractors are classified according to their commitment to their
workers' human rights. The specific requirements and deadlines for taking measures for
improving conditions inside and outside their work installations are then defined.
An Occupational Risk Prevention Commitment is required from all the suppliers and
sub-contracted companies to ensure that their work centres comply with the minimum
legal requirements, and they must also collaborate on improving respect for human rights
over and above these safety standards.
Programme of audits on the
highest risk suppliers to ensure
compliance with SA:8000
Standard criteria and
commitment to 15 years of
conformity with these
requirements.
HR 3
The EROSKI GROUP uses certification by means of an external audit to guarantee respect
for the human rights of all the workers involved in all the stages of the production process
for socially responsible products.
The suppliers must have an increasing quantitative and qualitative commitment to
observance of the criteria of the SA 8000:2001 Standard as regards protection and
defence of the human rights of their workers.
Design and plan for the launch
of socially responsible products
with a certified guarantee of
compliance with the human
rights of all the workers
involved in all stages of the
production process.
92
EROSKI
Progress report 2004
3
Labour
regulations
To respect
freedom of
association and
the effective
recognition of
the right to
collective
bargaining
4
The elimination
of all types of
forced or
compulsory
labour
HR 5
Ind.
The EROSKI GROUP endeavours for its workers to actively participate on committees and
forums created to encourage contribution and proposals for improving working conditions.
The staff departments of each centre encourage and organise the holding of such meetings
in addition to the meetings required by the business activity itself for the treatment and
consideration of the working atmosphere and conditions.
Evidence
ANNEX III
Plans for action
LA 3
The EROSKI GROUP encourages its workers to actively participate in the cooperative area
with an increase in worker members and through formulas of capital contribution to the
private company GESPA in the non-cooperative sphere, created to respond as far as
possible to the company structure.
HR 7
The EROSKI GROUP has a growing commitment to quantitative and qualitative compliance
with the requirements of the SA 8000:2001 Standard regarding its suppliers' respect of
human rights.
The EROSKI GROUP respects
freedom of association and aims
to take its workers into account
in the management authorities'
decision-making process and for
them to participate in the capital,
management and profits, on the
basis of a cooperative model
that acknowledges people as
partners and key figures.
Therefore, on the path towards
this achievement, it dedicates
resources to training its staff to
take on responsibilities, and to
the Empowerment Programmes
at its centres.
The EROSKI GROUP has never
tolerated any type of forced or
compulsory labour within its
organisation and carries out
an internal audit in compliance
of the SA:8000 Standard on
the Group's suppliers with the
highest risk of failing to comply
with this point, to avoid any
such practices throughout the
production chain.
93
EROSKI
5
Labour
regulations
The effective
abolition of child
labour
6
The elimination
of discrimination
in respect of
employment and
occupation
Plans for action
LA 10
HR 4
HR 6
Ind.
Policies for customers and workers' accessibility to the installations, and recruitment
of people with disabilities and groups with different needs.
Equality of wage conditions at equal levels of responsibility.
Equality of conditions for common-law and marital unions.
Policies for customers and workers' accessibility to the installations, and recruitment
of people with disabilities and groups with different needs.
Policies for conciliating work and personal life.
The EROSKI GROUP has a growing commitment to quantitative and qualitative compliance
with the requirements of the SA 8000:2001 Standard regarding its suppliers' compliance
with human rights.
Evidence
ANNEX III
The EROSKI GROUP does not
tolerate child labour within its
organisation and carries out
an internal audit in compliance
with the SA:8000 Standard on
the Group suppliers with the
highest risk of failing to comply
with this point, to prevent any
such practices occurring
throughout the production
chain.
LA 11
Policies for conciliating work and personal life such as the provision of 20 and 28 hour
weeks for persons in posts of responsibility so that they may reconcile different individual
circumstances with executive or management tasks.
The EROSKI GROUP does not
tolerate any discriminatory
practice and coexists with
different socio-demographic
realities which it integrates
within its culture with a view
to tolerance and enrichment
of its values. The diversity of
the organisation itself, due to
its particular nature and the
integration of these realities,
forms the basis of a philosophy
free from discriminatory
practices and with equality of
professional opportunities.
94
EROSKI
7
The
Environment
To support a
precautionary
approach to
environmental
challenges
8
To undertake
initiatives to
promote greater
environmental
responsibility
Plans for action
The EROSKI GROUP has
developed an ambitious
Environmental Management
Plan (ECOPLAN) for 20042008, in which it specifically
undertakes to:
1. Support a precautionary
approach to environmental
challenges.
2. Take initiatives for
promoting greater
environmental responsibility,
and
3. Encourage the development
and diffusion of
environmentally friendly
technologies.
EN 11
EN 8
EN 10
EN 5
EN 3
EN 2
EN 1
3.13
Ind.
Diagnosis of waste management and prioritising of action with regard to paper and
cardboard, wood, meat waste, soft or bulky plastics and electrical and electronic appliances
throughout the commercial network, in order to reduce generation of the same and
optimise the efficiency of their processing.
Development of a Green Transport Project put into practice by the EROSKI GROUP management,
fitting a controller cabinet with indicators of the reduction of the emission of significant gases
into the air.
Implementation of water consumption saving measures such as shower-type hoses and fitting
timers to washroom taps throughout the commercial network.
Pilot tests have been carried out and later extended to the commercial network for
systems optimising power consumption, such as separate lighting in different areas and
time zones, and programmes for extending the lifetime of the lighting installations.
Promotion of campaigns for recycling office material such as cardboard, paper, toners
and batteries in all the EROSKI GROUP centres.
Programme for the rational use of raw materials and reduction of their consumption
through initiatives such as the introduction of the consumer portion to reduce packaging,
and methods for using fewer t-shirt bags and optimising their production from an
environmental perspective, in addition to the provision of re-usable bags (made from
15% recycled material) for customers.
The EROSKI GROUP has defined the impact of its activities with regard to climate change,
protection of natural resources, waste reduction and management and preservation of
biodiversity, and has developed a system of control and minimising of consequences on
the basis of this.
Evidence
ANNEX III
EN 14
Inclusion of the environmental variable as a definitive factor in the development of
EROSKI GROUP own brand products.
Programme for e+5 environmental classification of suppliers and sub-contracted
companies in collaboration with Fundación Entorno, to improve environmental behaviour
throughout the supply chain and study improved production practices.
95
EROSKI
10
To encourage the
development and
diffusion of
environmentally
friendly
technologies
9
To undertake
initiatives to
promote greater
environmental
responsibility
8
The
Environment
Anticorruption
Companies must
work against
corruption in all
its forms,
including
extortion and
bribery
Ind.
Evidence
ANNEX III
Plans for action
Incorporation of renewable power sources, consisting of photovoltaic panels to complement
the needs of the commercial network.
Educating the workers on the impact that the EROSKI GROUP's activity could have with
regard to climate change, protection of resources, waste reduction and management and
preservation of biodiversity.
Sponsorship of the VII National Environment Congress (CONAMA): the "Sustainable
Development Summit" organised by the CONAMA Foundation in 2004.
1.1
EN 17
Education and information for EROSKI GROUP consumers on environmentally friendly habits,
e.g. recycling mobile phones through the ASIMELEC (TRAGAMOVIL) project, recycling glass
in collaboration with ECOVIDRIO, campaigns for environmentally friendly driving with the
RACC and Energy saving programmes and "S.O.S. Save our Planet" with the WWF/ADENA,
amongst others.
Initiatives for the use of
renewable power sources and
energy-efficient practices.
SO 2
The EROSKI GROUP also carries
out numerous training activities
for its workers for awareness
and use of better practices in
carrying out their duties, and
for society in general for
encouraging healthy and
environmentally friendly habits
which will improve their quality
of life and protect the
environment for future
generations.
The EROSKI GROUP, right down
from its Code of Ethics to its
internal regulations, proposes
and encourages ethical,
transparent practices in the
carrying out of duties at all
hierarchical levels of the
organisation.
EROSKI
ANNEX IV
Social Action and 2015 Millennium Goals
Our social action and the
2015 millennium goals
As we act in accordance with the guidelines
of the United Nations Organisation, our
solidarity programme is set within the
framework of the goals established in its 2015
Millennium Goals Declaration of 2000.
These take the form of 8 principles to which
governments should adhere in order to
collaborate with sustainable development and
better distribution of the world's wealth, and
they are therefore a guideline for all companies
which, like Eroski, wish to contribute to
eliminating the FOREIGN DEBT of the lessfavoured countries, organising a balanced
structure for INTERNATIONAL TRADE and
providing
OFFICIAL AID FOR
DEVELOPMENT.
Due to their importance, the Millennium Goals
are the guideline for Eroski's Social Action:
1.- Eradicating extreme poverty and
hunger: Eroski conducts annual Product
Donation (1,187,543 euros in 2004) and Fair
Trade campaigns.
2.- Achieving universal primary
education: Over the last 3 years, Eroski
has promoted awareness-raising actions in
collaboration with UNICEF for the education
of girls in underdeveloped countries, as part
of the "Back to School" campaign. Funds
have been raised to a value of 60,000 euros.
3.- Promoting gender equality: Eroski
grants micro-credits to women through an
annual call for financing international
cooperation interventions.
96
4.- Reducing the child mortality rate:
Eroski collaborates with Save the Children
and the Food Bank as part of the Accelerated
Child Survival and Development Programme.
5.- Improving maternal health: Eroski
is running Balanced Diet Programmes for its
consumers and customers in collaboration
with the Spanish Heart Foundation, the
Diabetes Foundation, the Spanish Association
of Dieticians and Nutritionists and the Cinco
al Día ("Five a Day") Association.
6.- Combating HIV/Aids, malaria and
other illnesses: Eroski collaborates on and
organises awareness-raising campaigns with
Médecins sans Frontières on a permanent
basis.
7.- Assuring the sustainability of
environmental resources: Eroski carries
out public information and education activities
at its centres and promotes protection of
the environment through campaigns for
recycling and encouraging an environmentally
friendly lifestyle.
8.- Developing a global partnership
for development: Eroski is a founder
member of the Global Compact, and so in its
business activity it is also committed to
fulfilling principles which make it a socially
responsible organisation.
In this way, Eroski, through the Eroski
Foundation, carries out Social Action
programmes geared towards sustainable
development and the eradication of poverty.
We are the first generation able to achieve
this.
Autor:Grupo Eroski
Diseño: DI-DA (Durango)
Impresión: Gráficas Lizarra
Depósito legal: NA-2732-05

report 2003-2004 Sustainability - Grupo Eroski

Transcription

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