Orbex Mobile price plan 2016

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Mobile Brochure
ORBEX SOLUTIONS
Orbex Mobile
Pay Plan
July-September 2016
HOSTING
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Introduction
Orbex is a fast-growing independent UK supplier of cost-effective services and bespoke unified
business communications solutions to SME, mid-market and corporate businesses. We have been
providing unrivalled customer care since 2001.
Orbex Mobile Solutions are designed for use by SME`s in the UK and provides excellent 2G,
3G and even 4G coverage both in the UK and overseas.
Our network partner Vodafone focuses on providing a strong signal indoors and outside –
unlike some operators who concentrate on spreading their signal over the widest area.
Voice and Data access is supported when roaming overseas in a wide range of countries
around the world. We have roaming agreements with over 550 networks over 200 countries.
Euro and World Traveller Add-on enables you to access your UK tariff benefits whilst in
Europe.
Finally, a mobile offer to
suite every business…
Contents
Contents
Coming Soon! ...........................................................
5
Orbex Mobile Tariff..................................................................... 6-8
Orbex Mobile Tariff - Out of bundle.......................................
9
Standard Roaming Rates ..................................................... 10
Orbex Mobile pay plan explained .......................................
11
FAQs ...................................................................................... 12
Points of Note ....................................................................... 13
Don’t forget...unlike other providers, all Orbex tariffs
come with 4G as standard and at no extra cost!
Superfast mobile broadband
We would like to clarify that out of bundle data usage on a data only
connection is 5p per MB and out of bundle usage on voice and
data connections is £5.42 per 250MB.
We have updated out of bundle charges, detailing
minimum call charges and first period charges, page 9
44
Coming Early September!
Offer unlimited minutes, texts,
5GB data,
300 international minutes (UK to EU),
100 non-geographical minutes,
inclusive EU roaming* -
£21.00 excluding VAT
* Unlimited usage does not include Artificially Inflated
Traffic (AIT)
** Non-geographic bundle is restricted to 300 minutes per
month. Non-geographic bundles cover all 084s, 087s and
0500s.
Other EU
EU integrated
integratedOne
Special
tariffs
will
bebe
available.
Details
& Only
tariffs
will
available.
Detailstotowill
willbe
beannounced
announcedsoon.
soon.
55
Voice Tariff &
Bolt-ons
One and Only
Voice Tariff Special Offer
Orbex Mobile Unlimited
Includes unlimited minutes*, texts and 20GB data,
with inclusive non-geographical minutes**
Orbex Mobile Unlimited
Special Offer 20GB & World Travel Select***
Price
£21.00
£21.00
* Unlimited usage does not include Artificial Inflated Traffic (AIT)
** Non-geographic bundle is restricted to 1000 minutes per month and only includes
084’s, 087’s and 0500’s
*** Please see page 11 for details of countries covered.
Voice Tariff
Orbex Mobile Unlimited
Includes unlimited inclusive On net, Xnet, Voicemail and SMS
Voice Tariff including Euro Travel
Orbex Mobile Unlimited + Euro Travel
Enable your customers to access their UK allowance whilst
in Europe.*
Ending soon - This offer will be
replaced by the new EU
integrated special, detailed on
page 5, when it becomes
available.
Price
£10.00
Price
£10.00
* Opt-in service at no extra monthly cost. Charge of £2.00 per day whilst roaming.
Voice Tariff including World Travel Select
Orbex Mobile Unlimited + Euro Travel & World Travel Select*
Price
£10.00
* Please see page 11 for details of countries covered.
Minutes
Orbex Mobile Unlimited Landline*
Price
£3.00
* Offers unlimited landline calls.
4G Data*
Price
Orbex Mobile 2GB
£3.00
Orbex Mobile 4GB
£6.00
Orbex Mobile 10GB
£12.00
Orbex Mobile 20GB
£18.00
* 4G Data is included at no extra cost when using a 4G
compatible device. Data service will revert to 3G if
4G is unavailable.
6
One and Only
Non-Geographical*
Price**
BlackBerry
Price
Orbex Mobile 100 Non-geo Mins*
£4.00
Orbex Mobile BES 1GB*
£12.00
Orbex Mobile 300 Non-geo Mins*
£6.50
Orbex Mobile BIS 1GB*
£3.00
* Minutes for use on UK-based non-geo calls.
** As of 1st July 2015, Non-geographic bundles cover all 084s,
087s and 0500s. 0800 & 0808s are now free as standard and no
longer affect bundle allowance.
International
International*
Price
* For non BB10 users.
International SMS*
Price
OrbexMobile
Mobile
100
Mins*
Orbex
500
IntInt
EuroEuro
Mins*
£4.50
100 International SMS Bolt-On
Orbex
1000
Euro
Mins*
Mobile
500Int
Int
Euro
Mins*
OrbexMobile
£12.00
£9.00
250 International SMS Bolt-On
£26.00
Orbex
500
Int World
Mins*Mins*
OrbexMobile
Mobile
1000
Int Euro
£36.00
£12.00
500 International SMS Bolt-On
£41.50
Orbex
1000
World
Mins*
OrbexMobile
Mobile
100Int
Int
World
Mins*
£54.00
£26.00
1000 International SMS Bolt-On
£78.00
500 the
Int UK
World
Mins*
*Orbex
For callsMobile
made from
to abroad.
Orbex Mobile 1000 Int World Mins*
£104.00
* For SMS sent from UK to abroad.
£10.50
£200.00
* For calls made from the UK to abroad.
Prices are exclusive of VAT. Please note 4G service outside of the UK
is variable and not guaranteed. Send us an email on
support@orbex.co.uk for further details.
77
One and Only
Ireland only
Roaming*
Price**
Price
Orbex Mobile Ireland Roam 100 Mins*
£7.00
Minutes for use when roaming in Europe
Orbex Mobile Ireland Roam 500 Mins*
£24.00
Orbex Mobile 100 Roam Euro Mins
£9.00
Orbex Mobile 250 Roam Euro Mins
£18.00
Orbex Mobile 500 Roam Euro Mins
£36.00
* Minutes for use in Ireland only.
** Not compatible with Euro Travel.
Minutes for use when roaming in rest of world
Worldwide Data
Price
100MB Worldwide Data
£18.00
250MB Worldwide Data
£36.00
1GB Worldwide Data
£96.00
2GB Worldwide Data
£144.00
5GB Worldwide Data
£336.00
Orbex Mobile 100 Roam World Mins
£43.00
Orbex Mobile 250 Roam World Mins
£108.00
Orbex Mobile 500 Roam World Mins
£206.00
* Applies to both Roamed MO and Roamed MT.
Mobile Broadband Only Tariffs
Price
Orbex MBB 2GB
£7.50
Orbex MBB 5GB
£11.50
Orbex MBB 10GB
£15.00
Orbex MBB 20GB
£24.00
Orbex MBB 40GB
£36.00
Orbex MBB 2GB - One Month
£9.00
Orbex MBB 5GB - One Month
£14.00
Orbex MBB 10GB - One Month
£18.00
Orbex MBB 20GB - One Month
£29.00
Orbex MBB 40GB - One Month
£44.00
Orbex Mobile BB 5GB + 1GB Euro
£22.00
Orbex Mobile BB 5GB + 200MB WW
£57.00
Orbex Mobile BB 5GB + 1GB WW
£77.50
Orbex Mobile BB 5GB + 2GB WW
£120.00
Orbex Mobile BB 5GB + 5GB WW
£240.00
Prices are exclusive of VAT. Please note 4G service outside of the UK
is variable and not guaranteed. Send us an email on
support@orbex.co.uk for further details.
88
Out
bundle
Oneof
and
Only -charges
Out of bundle
Cost (pence per unit)
Minimum first
period charge
Billing Increments
On Net
45.84p per minute
1 second
1 second
Cross Net
45.84p per minute
1 second
1 second
Landlines
45.84p per minute
1 second
1 second
Voicemail
Call Type Description
45.84p per minute
1 second
1 second
SMS
29.17p per text
N/A
per unit
MMS
45.84p per message
N/A
per unit
Video Call
45.84p per minute
1 second
1 second
Video Call - International
47.5p per minute
1 second
1 second
Call Return - Vodafone (up to 3600 seconds)
Free of charge
1 second
1 second
Call Return - Vodafone (over 3600 seconds)
45.84p per minute
60 seconds
60 seconds
Call Return - Landline
45.84pper minute
60 seconds
60 seconds
Call Return - Cross Net
45.84pper minute
60 seconds
60 seconds
Call Return - Personal Numbering Service
53.34p per minute
60 seconds
60 seconds
International Call - EU/USA/Canada
125.00p per minute
60 seconds
60 seconds
60 seconds
167.0p per minute
60 seconds
29.17p per message
N/A
per unit
Non Geo Access Charge (084 & 087)*
45.84p per minute
60 seconds
1 second
Premium Call Access Charge (09)*
45.84pper minute
60 seconds
60 seconds
60 seconds
1 second
Free of charge
1 second
1 second
45.84p per minute
N/A
per call
45.84p per minute
60 seconds
1 second
45.84p per minute
60 seconds
1 second
Per MB
250MB
Per MB
Per MB
International Call - Rest of World
International SMS
45.84p per minute
Directory Enquiries Access Charge (118)*
Freephone (080)
Radio Paging Services (i.e. 076)
Personal Numbering Services (i.e. 070)
Call Forwarding Services (i.e. 07744/07755)
Data
5.00p per MB UK data
Data for mobile broadband
5p per MB
*Please Note: Price displayed is only a part cost of the call known as an Access
Charge, there is also a provider’s Service Charge which is variable dependent on
the service..
For a full list of charity numbers, please visit here.
9
Roaming
Roaming PPM
PPM rates
rates
For a full list of International Roaming Zones, please click here.
Cost (pence
per unit)
Unit
Minimum first
period charge
Billing
Increments
Roaming EU Zone 1 (UK & In Zone)
13.83p
per min
30 seconds
1 second
Roaming EU Zone 1 Out (Out of Zone)
79.0p
per min
30 seconds
1 second
Roaming Europe Zone 1MT (Inbound)
3.64p
per min
1 second
1 second
Roaming EU Zone 2
24.50p
per min
30 seconds
1 second
79.0p
per min
30 seconds
1 second
per min
1 second
1 second
Call Type Description
Roaming EU zone 2 Out
Roaming Europe Regulated MT
Roaming USA
£1.0
per min
60 seconds
60 seconds
Roaming USA Out
£1.79
per min
60 seconds
60 seconds
Roaming USA MT
75.0p
per min
5 pence
60 seconds
Roaming RoW Zone 1
£1.40
per min
60 seconds
30 seconds
Roaming RoW Zone 1 Out
£1.79
per min
60 seconds
30 seconds
Roaming RoW Zone 1 MT
£1.30
per min
5 pence
1 second
Roaming RoW Zone 2
£2.00
per min
60 seconds
60 seconds
Roaming RoW Zone 2 MT
£1.50
per min
5 pence
1 second
Roaming SMS - UK
3.6p
per sms
N/A
per unit
Roaming SMS - EU Zone 1
3.6p
per sms
N/A
per unit
Roaming SMS - EU Zone 2
8.1p
per sms
N/A
per unit
Roaming SMS - RoW Zone 1
£0.35 + domestic text
per sms
N/A
per unit
Roaming SMS - RoW Zone 2
£0.50 + domestic text
per sms
N/A
per unit
45.0p
per mms
N/A
per unit
Roaming MMS EU (Picture Message)
Roaming MMS ROW (Picture Message)
45.0p
per mms
N/A
per unit
Roaming Data - EU Zone 1
13.8p (per MB)
per MB
1MB
1MB
Roaming Data - EU Zone 2
45.90p (per MB)
per MB
1MB
1MB
Roaming Data - RoW Zone 1 (MBB/Data Only)
£25.0 per 100MB
per 100MB
100MB
100MB
Roaming Data - RoW Zone 1
£3.00 per MB for first
5MB then £15.00 per
5MB thereafter
per MB & per 5MB
1MB
5MB
Roaming Data - RoW Zone 2
£6 per MB for first
5MB then £30 per 5MB
thereafter
per MB & per 5MB
1MB
5MB
£2
per min
60 seconds
60 seconds
£1.50
per min
4.2 pence
1 second
50p
per min
N/A
per unit
Thuraya Satellite Out
Thuraya Satellite Inbound
Thuraya Satellite SMS
-
7.1p
EU Data cap is enforced at £36.40 exc. VAT
10
Orbex Mobile explained
Keeps you connected
One and Only pay plan explained
12-24-36 or more Month terms
12 months 5%
24 months 10%
36+ months 15-20%
4G
New Connections
cost.
not
supported outside of the UK.
•
roaming.
Keep your number
- It is easy to port your existing number on
to our network or take out a new one.
Euro Travel
- Allows users access to their UK allowance
roaming fee.
Please note that usage
day
World Travel Select
- Allows users access to their UK allowance
whilst in any of the following countries: Anguilla,
Antigua and Barbuda, Argentina, Aruba, Australia, Barbados,
Bermuda, Bonaire, Brazil, British Virgin Islands, Canada,
Cayman Islands, Chile, China, Colombia, Costa Rica, Curacao,
Democratic
Republic
of
Congo,
Dominica,
Dominican
Republic, Ecuador, Egypt, El Salvador, Ghana, Grenada,
Guatemala, Guyana, Haiti, Hong Kong, India, Indonesia,
Israel, Japan, Jamaica, Kenya, Lesotho, Mexico, Mozambique,
New Zealand, Panama, Peru, Puerto Rico, Qatar, Russia,
Serbia, Singapore, South Africa, St. Kitts and Nevis, St.
Lucia, St. Vincent, Suriname, Thailand, Trinidad and Tobago,
Turks and Caicos Islands, United Arab Emirates, Uruguay,
USA and US Virgin Islands for only £5.00 exc. VAT per day,
also includes Euro Travel when in EU.
11
Orbex
FAQs Mobile
What is ‘pro rata’ billing?
Your mobile subscriptions are paid for in advance and are based
on a set monthly bill date (usually 1st of every month). As such
on a connection’s first invoice, or first invoice after a change in
tariff, there will often be some pro rata billing.
Example - First invoice since connection
This is when the additional line rental cost that hadn’t been
charged in advance is added to the first full month’s line rental
cost. So for example, if your monthly line rental is £10.00pcm
and your subscription is connected on the 15th of the month, you
will receive a bill on the 1st of the following month covering all of
that month plus catching up on the unpaid 15 days prior to the
first invoice. Making that bill total £15.00.
Example - First invoice after tariff/bolt-on amend
This is when the system has to balance the total cost of line
rental after a mid-month change in monthly invoice. So for
example, if the monthly line rental is £10.00pcm and you amend
a tariff to £15.00pcm on the 15th of a month. The system initially
recognizes that it overcharged you earlier in that month for the
£10.00 tariff, as you were billed up to and including the last day
of that month, so it will credit £5.00 back. It will then invoice
the new cost for the remainder of that month (£7.50) plus the
following month in advance as standard. The bill on the 1st of
the following month, after the amend, will show in the summary
a line rental cost of £22.50 with a credit for the £5.00 owed,
meaning that month’s total line rental cost was £17.50.
What is ‘pro rata’ bundle allowance?
Like pro rata billing, pro rata bundle allowance also occurs in
the first month after initial connection and/or during the month
of any amendment.
Example – International minute bolt-on applied
When we quote a price for any bolt-on, that package is based on
the bolt-on being applied during the whole billing period of any
given month. However, if you apply a bolt-on part way through a
month you will only receive part of the allowance (as you will
only be billed part of the cost – see Example – First Invoice after
tariff/bolt-on amend for full cost explanation). If you apply a 100
minute international bolt-on against a subscription on the 15th
of the month and your bill date falls on the 1st you will only ever
receive half of the international allowance (approx. 50 minutes)
for the remainder of that month.
30-day minimum rule for bolt-ons
To avoid confusion and potential bill shock, Orbex Solutions
implements a 30-day minimum application policy for bolt-ons,
this ensures any pro rata bundle allowance is maximized for the
month it is applied by remaining against that for at least one
bill run.
Why must I put tariff/bolt-on amend requests in writing?
We like to ensure all of our processes remain simple, yet safe
and in line with industry best practice. The main purpose of
this is to avoid unnecessary billing errors, credits or disputes.
We ask that all of our Customers request any cost changing
amendments in writing, which also helps provide security for
the Customer.
What is a ‘buyout’ and why must I pay this?
All active subscriptions will have a set minimum
connection term, whether it is 30 days, 24 months or more
and is based on the terms of your agreement. As such you
would be liable to cover the cost of the line for the whole of that
term. In the event you wish to disconnect or change supplier
mid-way through an agreement, or without serving the
agreed notice period once outside of minimum term, you
would be liable to pay a ‘buyout’ fee. A buyout fee would be
generated based on the remaining cost of line rental to full
contractual term and may also include set termination fees
(see your own agreement for details on whether these charges
apply to you).
12
Points of Note
Subject to change
Orbex Mobile tariff is subject to change. Orbex
Solutions will ensure at least 30 days’ notice is
given before any changes take effect.
Pay Plan and Price List
Pay Plan and Prices are regularly updated, but
where tariffs and bolt-ons are not listed within
this pay plan, yet appear on the tariff guides,
please contact Orbex Support for more
information and details.
Fixed Dial SIMs
Please note that any deals utilizing fixed dial
SIMs must be referred to Commercial for
approval via Support.
Gateways/Artificially Inflated Tr
(AIT)
Orbex Solutions does not allow SIMs to be used
in any equipment which enables the routing of
calls or data (including without limitation, text or
picture messages) from fixed apparatus or
standard devices to mobile equipment, by
establishing a mobile to mobile call or
transmission. Nor does it allow the
use of any equipment which enables the sending
of bulk SMS, voice or data services. Orbex
Solutions reserves the right to suspend without
notice should we believe that such equipment is
being used.
During suspension the liability for any access
charges or calls will rest with the Customer.
Terms
Please note any defined terms used in this pay plan
and price list have the same meanings as set out in
the mobile agreement between Orbex Solutions
and the Customer (the “Agreement”).
The pay plan and/or price list may be amended and
issued from time to time by Orbex Solutions.
Early termination fees are applicable in all cases
where a cease request has been submitted and the
minimum agreed terms have not been completed.
This fee is determined based on the pro rata cost of
line rental remaining from the subscription’s date of
cease up to the end of the agreement, including
any required notice period.
Questions?
hesitate to contact Support directly or
support@orbex.co.uk
13