London And LCY - London City Airport

LONDON CITY AIRPORT
“GET CLOSER”
27/10/2015
© London City Airport
LONDON CITY AIRPORT – TODAY
3.6M
passengers
(2014)
11 airlines
43 destinations
70,000 flights
LONDON CITY AIRPORT – TODAY
3.6m
passengers
11 airlines
43 destinations
70,000 flights
TIME MATTERS-ACTUALLY IN LONDON
TIME MATTERS-ACTUALLY IN LONDON
22min. to Bank
25min. to Westminster
Olympic Park
Development
ExCeL
Tech City
Canary Wharf
Bank
Westminster
Presentation includes confidential data
LCY
TIME MATTERS - PUBLIC TRANSPORT
7
TIME MATTERS – TOTAL TRIP SAVINGS
SAVE TIME
From Aircraft door to
Canary Wharf in approx.
30 minutes
SAVE TIME
From Aircraft door to
Westminster in approx.
45 minutes
SAVE MONEY-Public
Transport from LCY
Fare zones 1-3 o/w £ 3.30
All Day Travelpass £ 12.00
SAVE TIME
From Aircraft door to
Bank in approx.
35 minutes
Comparison - Express travel option
From LHR: Heathrow Express o/w £ 23.00
From LGW: Gatwick Express o/w £ 17.70
From STN: Stansted Express o/w £ 17.00
8
LCY CUSTOMER SURVEY
SPEED
EFFICIENCY
CONVENIENCE
SPEED-EFFICIENCY-CONVENIENCE
20/15
20 min. check-in
15 min.arrival
‘Customer Experience Project’
Advanced Technology
Precise Passenger Journey
Measurement
Most punctual UK airport
Most convenient London airport
LCY SERVICES
20/15
“AIRPORTR”
Baggage Service
Passport “e-GATES”
Business ‘feel’
departure lounge
FREE WI-FI
FREE SHOE-SHINE
CONCIERCE – VIP
Service
27/10/2015
© London City Airport
Smoother security
Body Scanner
MOBILE CHECK-IN
& Baggage Tag
11
Departure Lounge - Business Feel
“Bloomberg Hub”
Departure Lounge - Business Feel
“Bloomberg Hub”
Delivering the proposition –
common user check-in
•
•
•
•
Boarding pass issue
Bag tag provision
Bag weight confirmation
Excess baggage payment
•
•
•
Smartphone boarding pass
21%
Check-in desk usage 25%
Check-in online 54%
Delivering the proposition –
Minimising queues in security screening
‘Serve-Yourself’ Security
Concept
saving time, reducing
queues
Processing twice as many
passengers as ‘traditional’
security lanes
Delivering the proposition –
Immigration e-Gates
E-gates
70% usage
Passport control ‘method
of choice’
Speeding the passenger
journey through
immigration – saving
time, reducing queues
LCY – WESTERN PIER EXPANSION
• Western Pier = 70% of all departures
• $16Mill development programme
• 84% increase in space
• Business-class feel throughout
• Bright, open-plan space
• Modern seating & workspaces
• Quiet areas and charging points
• Electronic boarding gates
London City Airport 2023
27/10/2015
© London City Airport
18
London City Airport 2023
27/10/2015
© London City Airport
19
Thank You !
Illustrative
Contacts:
Anne Doyere – Head of UK/Ireland & The Netherlands
anne.doyere@londoncityairport.com
Elke Spiegel - Head of Sales Continental Europe
elke.spiegel@londoncityairport.com
Illustrative