Jordan Healthcare Initiative - Executive Brief

Corporate
Social
Responsibility
The issue
The Jordanian government and
Cisco use technology to improve
access to high-quality healthcare
for citizens
Networks
Jordan Healthcare Initiative
Cisco and Jordanian Government Take First Steps to Transform
Healthcare Services for Rural Citizens
In Jordan, people in rural communities often lack access to
healthcare specialists
The Jordanian government and Cisco collaborated to create a “telehealth” network
that connects rural patients to specialist physicians at an urban hospital. Through
Cisco’s HealthPresence™ solution, patients at rural Al Mafraq Governmental Hospital
can see specialist physicians at Prince Hamzah Hospital in Amman, the Jordanian
capital. By using information and communications technology (ICT), the Jordan
Healthcare Initiative has the potential to improve healthcare for all Jordanians and
provide equal access for rural citizens.
Human Networks:
Technology Networks:
Patients, physicians,
Jordanian government, Cisco employees
Cisco HealthPresence, providing
“care-at-a-distance” through
collaboration technology
Cisco
Attendant HealthPresence
Station
Data
Center
Cisco
HealthPresence
Servers
Cisco Unified
Communications
Manager
Multiprotocol
Label Switching
Network
Ministry of Health
Cisco Remote
Operations
Services (CROS)
Provider
Station
Cisco
HealthPresence
you + networks =
© 2012 Cisco and/or its affiliates. | © 2012 Cisco Systems, Inc. All rights reserved.
The Issue
In Jordan, quality healthcare is often inaccessible to remote, rural populations and
underserved individuals and communities. Meanwhile, specialists at urban hospitals
dozens or even hundreds of kilometers away have the expertise and skills that are
improving health and quality of life for many patients. Connecting these urban
physicians with distant patients via technology can extend the reach of providers,
increase access to healthcare, reduce costs, and empower patients across Jordan.
Human Network
Doctors in Jordan use Cisco HealthPresence to
reach remote patients.
"Cisco's HealthPresence solution has
already increased the level of
collaboration between specialists from
the Prince Hamzah Hospital and the
Al-Mafraq Governmental Hospital. The
solution is also receiving impressive
feedback from patients. This is
considered the first stage and we look
forward to linking other hospitals in the
Kingdom. In addition, the participating
medical team is the nucleus of this pilot,
hoping that it will expand on a larger
scale in the very near future."
– Dr. Ali Hyasat, director general, Prince
Hamzah Hospital, Jordan
Using Cisco HealthPresence technology, specialists in cardiology, nephrology, and
dermatology at Prince Hamzah Hospital in Amman consult with patients and
physicians at rural Al-Mafraq Governmental Hospital (MGH) in northeast Jordan. The
HealthPresence solution at MGH is staffed by a licensed healthcare professional and
the technology delivers a true-to-life consultation experience between the patient
and the remote specialist in Amman. Cisco strategically collaborated with the
Government of Jordan, including the Ministry of Health and the Ministry of ICT, to
formulate the Jordan Healthcare Initiative and establish the first remote clinic. The
Jordan Healthcare Initiative is part of the vision of His Majesty King Abdullah II to
transform Jordan's healthcare delivery system.
Technology Network
The telehealth clinic uses communication, collaboration, and video technologies to
provide “care-at-a-distance” for remote and underserved communities. Cisco
HealthPresence allows patients to interact with doctors, who can be hundreds of
kilometers away, within a clinical setting. It creates a dynamic environment for patient
care and delivers a video enabled, face-to-face experience between the patient and
the provider. Cisco HealthPresence uses the network as the platform and intelligent
routing to provide real-time information exchange by connecting medical devices —
including thermometers, blood pressure cuffs, multipurpose scopes, stethoscopes,
and handheld cameras.
Impact x
More Information
For more information on the Jordan
Healthcare Initiative, please contact:
contact-csr@cisco.com
The Jordan Healthcare Initiative is already transforming healthcare delivery. Patients
report that specialty consultations are having a positive impact on their lives. The
program also enables the quick and efficient exchange of medical information and
knowledge. Future deployments of HealthPresence technology will expand the reach
of the telehealth clinic to accommodate a larger population, a broader range of
treatments, and additional healthcare organizations. The Jordan Healthcare Initiative is
the first program to implement Cisco's HealthPresence in the Middle East and Africa
region. It will help healthcare providers in Jordan improve and expand their services
and will create new opportunities for healthcare delivery and economic development.
cisco.com/go/csr
Cisco Corporate Social Responsibility
We believe that businesses have a responsibility to operate in ways that respect and ultimately benefit people, communities,
and the planet we live on; we call this Corporate Social Responsibility (CSR). Our core CSR philosophy is that impact
multiplies whenever human and technology networks combine to solve a problem.
This is why we approach CSR the same way we approach business—by applying our technology, employee expertise, and
partnerships. We are focused on four primary goals: improving the well-being of people and communities around the world,
reducing our environmental impact and helping our customers do the same, conducting our business ethically, and creating a
workplace where our employees thrive.
© 2012 Cisco and/or its affiliates. | © 2012 Cisco Systems, Inc. All rights reserved.