RefReshing your workplace

Refreshing
your
workplace
EKV100/A
EDEN KAFEVEND is one of the
largest, fastest-growing providers
of workplace refreshments and
vending machines in the UK.
Contents
3
The EDEN KAFEVEND Business
4-5 Bottled Water Coolers
6-7 Mains-Fed Water Coolers
8
FLAVIA
9
KLIX
10
Bean to Cup
11
Vending Machine Range
12
DIY Service Proposition
13
EDEN KAFEVEND Service
14
Support Services
15
Corporate Social Responsibility
We supply over 100,000 machines to companies across the UK.
Welcome to
Eden KAFEVEND
At EDEN KAFEVEND, we understand
our customers and how important it is to
ensure they have access to the highest
quality, UK sourced water, consistently
great tasting hot drinks and the most
reliable range of vending machines
available in the UK. We continually strive
to deliver service excellence and to make
it easier for you to manage the provision
of refreshments within your workplace.
We know the challenges you face. From specifying the right vending
solution for your business, to ensuring
the installation of machines happens
smoothly, supplies are delivered promptly
when ordered and service calls receive a
fast response. EDEN KAFEVEND provide
the highest service levels and our team
are dedicated to providing you with the
support you need, when you need it.
With over 20 years’ experience of
providing water, drink and snack vending
solutions to businesses across the UK,
We are a committed team and pride
ourselves on product excellence
underpinned by an unbeatable level of
service. We hope that this brochure will
give you an insight into the benefits of
partnering with EDEN KAFEVEND for the
supply of your refreshment solutions.
Eden Kafevend is the UK market
leader in the water cooler industry
and a national player in the coffee and
drinks machine business. As part of the
Eden Group, which has a presence in 17
countries, we are experts in our field and
operate with local managers in branches
across the UK to supply refreshing water
and coffee.
We offer a range of quality machines
to meet our customers’ requirements,
delivering the leading brands of drinks,
underpinned by an unbeatable level
of service.
Something for everyone
Whether you want a high quality drinks
solution for your office, boardroom or
reception, or a machine supplying the
widest range of the most popular brands
of drinks for your entire workforce,
we have something that will deliver just
what you need.
In addition we can supply bottled and
mains-fed water dispensers and snack,
can and food machines for you to refill,
keeping your costs to a minimum.
Never far away
With sales offices, bottling plants and water
cooler and coffee delivery depots strategically
positioned across the UK, our team will never
be far away.
Quality brands
From favourite household brands (Galaxy,
Nescafé, Lavazza, Knorr, PG tips) to coffee shop
quality hot drinks - we can provide your business
with a high quality refreshment solution to meet
your requirements. All you have to do is choose
the drinks and snacks you’d like to provide.
Unbeatable service
At EDEN KAFEVEND we pride ourselves on
the high level of service that we offer to our
customers. You will always receive the best
possible service when dealing with us, from rapid
installations to qualified technicians and reliable
branded products.
A relationship
built upon trust.
EDEN KAFEVEND has been trading
with MARS Drinks for over 25 years.
EDEN KAFEVEND are proud to
present the outstanding FLAVIA and
KLIX machines and quality brands of
MARS Drinks.
Due to our exceptional customer
focus, clear communication and strong
relationships, MARS Drinks entrusts
their reputation and your satisfaction to
our extraordinary organisation.
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Bottled water coolers. Cool, natural water
delivered to your door.
Eden Kafevend are
Europe’s leading water
cooler company,
distributing over 450m
litres of water a year to
KEEP YOUR WORKFORCE HYDRATED WITH OUR RANGE OF NATURAL
BOTTLED WATER COOLERS. Easy to install and simple to use,
houses and businesses in
15 countries.
our coolers offer a healthy and cost-effective way of
hydrating employees, Customers and visitors.
Bottled water coolers*
Join thousands of satisfied customers who
take advantage of our flexible agreements
and the UK’s largest water delivery network.
Keep your workforce hydrated with our
range of natural bottled water coolers*.
Designed for convenience our coolers are
easily situated and provide chilled water
on demand.
Bottled water coolers can be situated almost
anywhere with no mains water connection
required, just a plug socket.
Featuring:
FREE delivery and installation
Natural bottled UK sourced water
Scheduled water deliveries to your door
Mid-range and premium
Our bottled water coolers are divided into
two categories, Mid-Range and Premium*,
and offer a range of options to suit all needs,
including hot and cold water supplies and
a range of styles, from contemporary to
simple.
*Images are representational only – colour/
type may vary – subject to availability.
Terms apply.
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mains-fed water coolers. pure, hygienic water
on demand.
As the UK’s leading water cooler supplier we understand
our customers’ needs and through experience have created
unlimited mains
desktop cooler
Restricted by space? The Eden Unlimited
Desktop mains-fed water cooler is the
perfect solution. Utilising the exclusive Eden
Filter System™ this state-of-the-art water
cooler provides an unrestricted supply of
chilled, filtered water. This is the flagship
desktop/table top water cooler model and
looks stylish in any office.
a range to meet the requirements of ALL businesses.
Mains-fed water coolers*
unlimited
Offering fixed costs and no bottle storage,
our range of mains-fed water coolers
provide unlimited filtered and chilled water
for all workplaces.
The state-of-the-art Eden Unlimited
mains-fed water cooler is the perfect
solution for businesses, with access to tap
water, that are looking for a low resource
and low maintenance refreshment system
with set costs. Stylish and easy to operate,
fresh, cool and purified water is dispensed
through the exclusive Eden Filter System™
These coolers are perfect for high water
consumption sites where style and
reliability are key.
Available Features:
Energy efficient cooler technology
FREE delivery and installation
Environmentally conscious
100% recyclable Eden Filter System™
Uses direct chill technology
ensuring a hygienic and chilled cup of
water each and every time.
IT HAS BEEN PROVEN
THAT EVEN MINOR WATER
DEFICIENCY CAN AFFECT YOUR
ABILITY TO CONCENTRATE
Employers who provide a water cooler
demonstrate they care about their employees
well-being.
It’s a simple gesture, highly visible and
appreciated by employees and visitors.
*Images are representational only – colour/type may vary – subject to availability. Terms apply.
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fresh ground coffees from
ALTERRA COFFEE ROASTERS™,
real leaf teas from THE
BRIGHT TEA CO.™, GALAXY®
hot chocolate and the
fabulous froth range of
speciality café style drinks
Bringing coffee shop
quality to your staff
and customers.
• FREE installation within 7 days
• FREE drinks merchandiser
worth over £50
• FREE delivery and installation
worth over £75
Contact us NOW to learn more
about the FLAVIA® CREATION 400™
as well as the flexible payment options
available including: Pay Only For Drinks*,
Rental or Outright purchase.
* Conditions apply. No separate lease agreement.
including cappuccinos,
KLIX® vending machines.
Over 25 great tasting drinks
and all the brands you love
at your fingertips.
mocha and latte.
Convenient reliability
Fits perfectly anywhere in the office and
offers reliable refreshments with no mess.
Plumbed or manual fill.
Taste & aroma...
it’s all in the brew
The unique FLAVIA® FRESH RELEASE™
system serves delicious freshly brewed
drinks every time.
Easy to use
Intuitive LCD display to guide the user
when selecting drink categories and
options.
Energy efficient
Out performs all of the leading table-top
fresh brew office coffees machines.
Delicious coffees and fresh leaf teas, indulgent
lattes, cappuccinos and HOT chocolates, satisfying
soups and chilled drinks to rehydrate and refresh.
Different people need different drinks at
different times of the day, and no other
drinks system offers such choice.
Give people the right balance and you
will increase satisfaction, productivity
and goodwill.
A perfect menu for you
KLIX® variety delivers a drink for every
taste and occasion. Whatever your
location, budget or mix of workforce,
there’s a perfect
menu for you.
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The KLIX® machines
Delivering the nation’s favourite hot
and cold drinks 24 hours a day, 7 days
a week.
Hassle free KLIX® In-cup technology
means great tasting drinks with no
waiting and no mess.
Featuring:
• 8-16 drinks selections
• BRITA® filtered water option
• User-friendly operation
• Cashless / Coin / KLIXKEY®
operation
• Low maintenance
Drinks Station
+ Pay Pod
(coin operation)
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www.kafevend.co.uk
Merchandiser
Drinks station
+ Pay Pod
+ Merchandiser
+ Base Cabinet
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bean to cup coffee machines for
delicious coffees & specialities
imagine your favourite coffee-shop style hot drink. Rich, aromatic, full-bodied, providing
that perfect start to each day. Now imagine the same high-quality coffee in your
workplace - instant access, all day, whenever you need it, at a fraction of the cost.
Drinks & vending machines to
suit every kind of workplace.
From high volume hot and cold drinks machines
to table top bean to cup machines, water, snack,
can and food dispensers, we have a solution.
Which would
be best for you?
Here’s some questions to help
you decide...
1. How many people do you
want to provide drinks or
snacks for?
2. Do you want a bottled
water cooler with prearranged
deliveries to your door at
a convenient time? Or a
mains-fed, fresh filtered water
supply?
eden PURE NATURE
eden UNLIMITED
FRESH COFFEE MACHINES
Bottled water coolers
Mains-fed water coolers
Filter & ground
Bottled water coolers offer
convenience and can be placed
pretty much in any office or workplace
location, as long as there is a power
supply at hand. UK sourced water
delivered to your door at a time
convenient to you.
Mains-fed water coolers offer a non-stop
plumbed, filtered and chilled water
supply, perfect for locations requiring
a higher volume supply and with mains
water access.
Filter coffee machines are a simple way to
enjoy high quality coffee throughout the day.
Small and convenient, these machines can
be placed on desktops or kitchen areas and
excellent for brewing coffee by the cup (just
as you like it) or for serving larger groups.
3. Would you like freshly
brewed coffee-shop style
drinks, household favourites,
or both?
4. Would you like to offer staff
and visitors a range of snacks
from chocolate bars to crisps
and sandwiches?
5. Will one central machine
be enough or do you need
separate machines?
Exquisite styling combined
with choice and functionality
defines our carefully selected
precision-made range of
professional Bean to Cup
vending machines. Nothing
beats the aroma, aesthetics
and taste of a freshly ground,
measured and professionally
crafted speciality coffee.
HLF machines
Modern technology meets classic style in
these excellent bean to cup coffee machines.
Jura machines
Delicious bean to cup coffee and simple
to use for perfect coffee and milk foam
every time.
coffeetek vitro machines
Soluble / instant coffee machines with simple
icon driven user interface - touch & go.
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the menu
• Espresso
The classic Italian coffee
• Macchiato
Shot of Espresso with a little foamed milk
• Americano
Hot water topped with a double Espresso
• Cappuccino
Shot of Espresso with frothy microfoamed
milk
• Caffe Mocha
Milk, chocolate and Espresso- the perfect trio
• Caffe Latte
Shot of Espresso topped with hot milk,
followed by frothy microfoamed milk
FLAVIA®
Jura
HLF
single serve hot drinks Machine
Bean To Cup Coffee Machines
bean to cup coffee machines
The FLAVIA® hot drinks vending
machine gives you a choice of over
25 delicious drinks combinations,
deliveried straight from FreshPack to
cup using the unique FLAVIA® Fresh
Release™ System.
The JURA range not only delivers a
full range of standard coffee types,
such as ristretto, espresso and café
au lait, but also handles specialities
like cappuccino and latte macchiato
at the push of a button.
The HLF utilises fresh beans to ensure
the best possible coffees are brewed,
plus, with internal powder canisters it
can also serve café style hot chocolate
and mocha drinks. This flexible
functionality allows the customer to
choose from 12 different drinks.
Coffetek Vitro
Crane & Azkoyen
Starfood
snack, can & bottle Machines
Food Vending Machines
The Crane BevMax4, Azkoyen Palma
cold drink and Palma+ food vending
machines are flexible, reliable,
attractive and easy to use, offering a
solution for snacks and cold drinks to
satisfy the needs of any location
or business.
The Starfood offers the ideal solution
to vending fresh food and snacks.
With a choice of 8 or 10 drums, the
Starfood can display a wide range of
products from prepacked sandwiches,
fruit, yogurt and pastries to
plated meals.
6. How much space do you
have available?
7. Do you have customers
visiting your premises who
could be given free drinks?
8. Will staff be paying for the
drinks and snacks or will you
offer them free?
Why not give us a call on:
08434 020 020
Let us understand your
requirements and do all the
hard work for you.
Bean to Cup & Soluble Coffee Machines
Combining stunning design and
proven robust technology, the Vitro
from Coffetek is at the cutting edge of
hot drink dispense systems. The eyecatching and simple icon driven user
interface, makes it simple to select
your drink - touch & go.
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we specialise in easy to manage
vending machines.
At Eden KAFEVEND
we pride ourselves
on our ‘unbeatable
service’.
We believe that if you use a supplier who provides reliable
and easy to use vending machines, there is no need for you
to pay for an ‘operated’ coffee or snack and can service.
Our Technicians will ensure that when they
install the machines they talk you through
the key features, including how to clean and
re-stock. It really is easy.
A DIY solution is a
greener solution
Using an operated coffee or snack and can
service requires unnecessary travel to your
site at least twice a week to clean and refill
some of the large bean to cup machines,
and often more frequently for snack, can
and food machines. This has a negative
environmental impact.
The greener DIY coffee, snack and can
solution removes the need for such
unnecessary carbon emissions.
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Putting you in control
A DIY solution means you can fill the
machine with the snacks and drinks you
need and change them easily, depending
on the demand from your staff and
seasonal trends. You can even arrange
what you want to charge for drinks and
move from paid to free vend at your will.
Everything you need
EDEN KAFEVEND is committed to
delivering to our customers the best
levels of service and reliability. You can
be assured that your supplies will be with
you when you need them and any issues
you may have can be addressed quickly
and easily, often over the phone by our
helpful Customer Service Team - that’s
the EDEN KAFEVEND difference.
Customer experience
Installation speed
At EDEN KAFEVEND we are committed
to quality brands and unbeatable service.
We are the leading water cooler and
vending machine supplier in the UK
for companies of all sizes and we want
to be your first choice for water coolers,
coffee machines and snack & can
vending solutions.
Once you order your machines we will
send a dedicated EDEN KAFEVEND
technician to install them on your site
within 7 days*.
“I was extremely
impressed with the
service and efficiency
I have experienced
by using your
company.”
We keep a stock of our most popular
machines and that means that in many
cases we can get them delivered and
installed even sooner.
For you that means:
New machines
installed within 7 days*
An outstanding service
on supplies delivery,
with options to ensure
you never run out
of drinks and other
products
Our dedicated Service
Technicians on your
site within 9 business
hours
An unbeatable
range of drinks
*Subject to availability.
First time fix
and service response
We understand the problems that can be
caused by unreliable refreshment solutions
in businesses. That’s why EDEN KAFEVEND
take pride in selecting and supplying some
of the most reliable machines on the market.
Our results show that on average our
machines run for over a year without the
need for a service call. On the rare occasion
that a breakdown occurs, one of our national
team of Technicians will be with you within
9 business hours to fix your machine.
EDEN KAFEVEND’s qualified technicians are
trained to get your machines up and running
as quickly as possible and carry a wide
range of spare parts, so on average 93% of
machine breakdowns are fixed on the first
call-out.
Tracy Ewington - Wholesale
“We are truly
happy with your
timely and appropriate
customer service and
your products.”
H Watts - Education
“I have been a
customer since Dec
08. During this time I
have found them to be
continually helpful
and reliable.”
Sally Hall
“Thank you
so much for all
your support, help and
advice and for
being there when
I needed it.”
Lorna Ridgers - Highway Services
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Supporting your business.
Our customers are often looking for more than
just a solution for workplace refreshments.
We believe in
always giving
something back.
We are committed to making a positive
contribution to our local communities and
the communities of our suppliers.
We provide environmentally friendly water
and coffee solutions whilst preserving
nature, and using its resources responsibly
define our environmental commitment.
Knowing that the machines are reliable
and that you are receiving excellent
account support is of great importance,
but possibly there are other elements
to the service that you are looking for in
order to make your life easier.
Can I manage my
account online?
With EDEN KAFEVEND, there’s a host of
additional services that you can access via
our website www.kafevend.co.uk.
As an EDEN KAFEVEND customer, you
can place your coffee orders online 24/7.
You can also request a service call from one
of our qualified Technicians if you should
have any problems with any of your vending
facilities supplied by us. Also online you can
access a host of information about the range
of machines we supply. So if you’ve lost your
instruction manual or want to have a look
at an additional machine for another area
of your office, you can download brochures
and manuals directly from the website.
There are also a range of videos available
that demonstrate some of our most
popular machines.
But for those of you who prefer the personal
touch, we have a dedicated team of
Customer Service Advisors available on
0800 804 8474 between 8.30am and 5pm
from Monday to Friday to take your orders,
advise you on product selections to meet
the needs of your workforce and arrange
service calls where necessary.
When will my supplies
order arrive?
We offer an outstanding service on water
bottle, coffee and ancillary supplies delivery,
with options to ensure you never have to run
out of drinks and other products.
Water Bottles:
As the largest water cooler supplier in
the UK, we have the largest delivery
infrastructure, operating from depots across
the UK. Currently we have over 135 delivery
trucks on the road and over 1 million bottles
in circulation at any time.
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When you become an Eden customer,
a water bottle delivery schedule will be
created and tailored to your individual
needs. The frequency of delivery can be set
as monthly, fortnightly or weekly depending
on your water usage and storage capacities
and we will collect your empty bottles at the
same time, for re-use.
As the UK’s leading water cooler supplier,
we were the first to be certified Carbon
Neutral and take our responsibilities
towards the environment seriously.
In co-operation with The Carbon Neutral
Company, Eden Kafevend are a
low-carbon company with 100% of the
environmental impact of our coolers
compensated to net zero.
We have put into place several actions and
practices to reduce our CO2 emissions and
carefully consider the environmental impact
of all our business operations.
Since 2007 we have promoted an
environmental program with the objective
of reducing CO2 emissions and influencing
the rest of the industry to do likewise.
Coffee and Ancillary Supplies:
When you place your order with us at EDEN
KAFEVEND, if we hold your email address
you will receive an email confirmation of the
order along with a consignment number
and a link to the website where you can
track and trace your order online - from
placement right through to an image of the
signature of the person within your business
who signed for the order on delivery.
I need more information
about my company’s
purchases
Many of our larger customers with multiple
sites require the facility to manage the
provision of refreshments across their
business. EDEN KAFEVEND can provide a
bespoke website allowing large corporate
clients to give access to other sites in their
business to see the product range available
to them and order machines and/or drinks.
In addition, we can supply information
directly about the purchases from multiple
sites to central purchasing points.
MArs drinks
focus on the
environment
Mars Drinks send zero production waste to
landfill and focus on sustainably sourced
consumables and manufacturing energy
efficient machines.
Responsible sourcing
helps:
Wlidlife protection
Ecosystem conservation
Lavazza
Soil management and conservation
Lavazza pays close attention to the human,
environmental and cultural resources of the
countries in which it operates.
Water conservation
Recycling
When your vending machine reaches the end
of its life, Eden Kafevend have partnered
with ESS Recycling Limited to dismantle and
recycle end-of-life machines at their location
in the UK.
Fair treatment and good working
conditions for workers
Community relations
Integrated waste and pesticide
management
Monitoring and pacification
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For sales or to discuss how
EDEN KAFEVEND can help your business
Call FREE on 08434 020 020
Or visit our websites: www.edensprings.co.uk and www.kafevend.co.uk
eden KAFEVEND
Eden Kafevend
Sales Administration, Unit D, The Fleming Centre,
Fleming Way, Crawley, West Sussex, RH10 9NN
Telephone: 08434 020 020
Email:
sales@uk.edensprings.com
© EDEN KAFEVEND, 2014. Eden Kafevend is a trading name of Eden Springs (UK) Ltd.
FLAVIA, FLAVIA THINK FRESH!, ALTERRA, ALTERRA COFFEE ROASTERS, HARDWORKING COFFEE, THE BRIGHT TEA CO., LOVE THE LEAF, GALAXY, MARS, KLIX®, OUTLOOK®,
CHOCAMENTO, STARBURST, KLIXKEY, ®/™/® are registered trademarks © Mars, Incorporated and its affiliates 2014. ®KENCO, ®MAXWELL HOUSE are registered trademarks of Kraft
Foods(UK) Ltd. ®NESCAFE, ESPRESSO are registered trademarks of Société des Produits Nestlé S.A. ® PG, PG tips, PG granules, LIPTON and KNORR are registered trademarks of
Unilever Bestfoods Ltd. ®OPTIONS is a registered trademark of R.TWININGS & CO Ltd. ®BRITA is a registered trademark of Brita GmbH.
EKV100/A