Annual Report 2013-2014
Transcription
Annual Report 2013-2014
Contents KEEPING THE faith FAITH, HOPE AND LOVE PRESIDENT’S MESSAGE 2 3 CHAPLAIN’S MESSAGE 4 OUR STORY Vision, Mission & Core Values Organisation Information Corporate Governance 5-8 OUR PEOPLE Board of Management Committee Members Employees OUR FINANCIAL PERFORMANCE hope 8 - 12 keeping the 13 FOR OUR FUTURE HIGHLIGHTS OF THE YEAR FORT CANNING LODGE 18 - 19 CHILD DEVELOPMENT CENTRES & KINDERGARTEN SERVING BY love COMMUNITY SERVICES & PROJECTS Meals-on-Wheels Sustenance for Families Bursary Scheme Kids’ Club Workz-on-Wheels Youth Centre Girls’ Hostel 15 - 17 20 - 21 23 - 34 PROGRAMMES & ACTIVITIES Membership Christian Growth Others faith 34 - 37 GLOBAL CONNECTIONS OUR VOLUNTEERS CORPORATE & INDIVIDUAL PHILANTHROPY DIRECTORY 38 39 40 41 YWCA Annual Report 2013/2014 • 1 FAITH, HOPE AND LOVE ”And now these three remain: faith, hope and love. But the greatest of these is love.” 1 Corinthians 13:13 I n his first epistle to the Corinthians in the Bible, the Apostle Paul expounded on the timeless virtues of faith, hope, and above all, love. “Love never fails,” he recorded, and of the three intrinsically connected points, accorded that “the greatest of these is love”. The early women of the Young Women’s Christian Association (YWCA) too recognised these virtues and established the movement with the classic motto, “By love serve one another”. This simple truth has been the driving force of the Association’s success till the present and beyond. PRESIDENT’S MESSAGE The theme for this year’s Annual Report is “Faith, Hope and Love”. Over the past year, we hope that by our programmes and activities, we have expressed our faith and love by service to the community and carried out our motto of “By love serve one another”. Founded in 1875, the YWCA of Singapore has endured times of war and peace, hardship and prosperity, uncertainty and stability to emerge as a forerunner in the voluntary welfare field. As the oldest women’s organisation in Singapore with its mission to serve the Community regardless of race, belief or religion, the YWCA has embraced myriad peoples, causes and initiatives in the pursuit of compassionate and quality programmes, facilities and services. The YWCA of Singapore was started in 1875 by an English missionary, Ms Sophia Cooke, who believed strongly in improving the status of women and children. Today, we hope we have maintained her beliefs and carried out our mission to serve the community with love and compassion; and to provide quality programmes, facilities and services to advance the development of women and girls in body, mind and spirit. In all our programmes and activities, our community projects and in our social enterprises, we endeavour to make a difference to the community. Through its estimable history, only change, providence and the indefatigable spirit of women united to do good have been constants. Characterised by their embodiment of the three virtues, the names and identities of these extraordinary women have varied over the years, but their heritage lives on to be taken up by the rising generation of YWCA leaders, volunteers and changemakers. The Association is grateful to all the donors for their generous donations and to our corporate partners, partnering agencies and other volunteers who have been so giving with their time and talents, and contributed in many other ways to help in the various activities and programmes of the Association throughout the past year. On the cusp of our 140th anniversary, we trace the abiding trails of faith, hope and love through the Association, intricately woven into every aspect of our work. And through the rise and fall of yet another year, that which remains is indeed our grounded faith, our hopeful perspective and our all encompassing love. I wish to record my grateful thanks to the members of the Board, the dedicated volunteers and our loyal staff who have served and are serving the Association with faith and commitment and who have shown that they have hope for the future of the Association and her beneficiaries and as a result, are carrying out our motto “to serve one another by love”. Tan Kee Leng, PBM President 2 • YWCA Annual Report 2013/2014 YWCA Annual Report 2013/2014 • 3 OUR STORY Vision, Mission & Core Values Vision CHAPLAIN’S MESSAGE “And now these three remain: faith, hope and love. But the greatest of these is love.” (1 Corinthians 13:13, NIV) T hese are times of uncertainty. As I write this, uncertainty weighs on the whereabouts of MH370, a flight that appears to have disappeared into thin air, with 239 people on board. Then, there was an unprecedented period of drought in our tropical island, setting a new record for the driest month since 1869. And with the worst case of haze in Singapore’s history fresh in our memories, we are told to prepare for possibly even more hazardous levels of haze in the coming months. The YWCA is a united movement of women based on Christian faith and love with the purpose of bringing women into a community fellowship through which they may grow as Christians by faith, word and deed. Mission The mission of the Association is to serve the Community regardless of race, belief or religion, with love and compassion and provide quality programmes, facilities and services to: i) advance the development of women and girls in body, mind and spirit; and ii) benefit the Community. The Association may work with other organisations and agencies to fulfil her mission. Core Values In these times of uncertainty, we need faith, hope and love. These core values underlie our attitudes and behaviour, our interaction with each other and the strategies we employ to carry out the mission and objectives of the Association. Faith is not pretending. Faith is not psyching yourself up to believe something that you know is not true. Faith is an attitude of confidence. “Faith is being sure of what we hope for and certain of what we do not see.” (Hebrews 11:1, NIV) The five core values are: But soon, faith has to give way to hope. As it sometimes happens in life, our confidence and certainty fades. What we have left is hope – a desire for a certain thing to happen, a wish for a certain outcome or a yearning for a certain result. But sometimes even hope fades. And all we are left with is love – love for and from the people around us and love from the God who is love. But we know from human experience that the love for and from the people around us will waver. a. Service To willingly give of oneself and one’s knowledge and skills in service to the Association and to bring glory to God. b. Compassion To love and care for our users and beneficiaries, to help the community and improve the status of women and children. c. Commitment To provide excellent service, relevant programmes and other initiatives that impact lives both within and outside the Association. Hence, the only thing left for us to cling on to in these times of uncertainty is the love of God. And we have faith and hope in this eternal love because God demonstrated His love towards us, even when we are undeserving, by giving His Son Jesus Christ to die on the cross so that we might have faith, hope and love. d. Respect To value the unique contribution and worth of every person and have due regard for the feelings and rights of others. In these times of uncertainty, YWCA has brought much needed faith, hope and love into the lives of those she serves. May the Lord continue to bless and grow the ministry of the YWCA so that many more people will find faith, hope and love in Jesus. e. Teamwork To work together towards the Vision and Mission of YWCA. Rev Dr Kow Shih Ming Chaplain 4 • YWCA Annual Report 2013/2014 It is the responsibility of both the Association and individual members to embrace and uphold these core values. Strong shared values will promote a common understanding and corporate culture among the staff and enable the Association to fulfill its mission effectively. YWCA Annual Report 2013/2014 • 5 OUR STORY OUR STORY Registered Office Registration & CompliancE 254 Outram Road Singapore 169051 The YWCA of Singapore (the “Association”) is a voluntary welfare organisation and registered as a Society under the Societies Act on 17 February 1961. She is also recognised as a Charity under the Charities Act on 29 October 1984 and an Institution of Public Character (IPC). The IPC status of YWCA allows donors to enjoy tax deductions for donations. Organisation Information Corporate Governance Charity Status Charity Registration Number: 00103 Charity Registration Date: 29 October 1984 Institution of a Public Character (IPC) Status Effective Date: 1 July 2012 to 30 June 2014 A Member of the NCSS Central Fund IPC Number: IPC000427 IPC Registration Date: 29 October 1984 Constitution Society Date of Establishment: 17 February 1961 Unique Entity Number (UEN): S61SS0075J Banks The Hongkong and Shanghai Banking Corporation Limited 21 Collyer Quay #01-01 & 02-01 HSBC Building Singapore 049320 DBS Bank Limited 6 Shenton Way DBS Building Singapore 068809 United Overseas Bank Limited 80 Raffles Place UOB Plaza Singapore 048624 Standard Chartered Bank (Singapore) Limited 2 Orchard Turn #B1-16 ION Orchard Singapore 238801 6 • YWCA Annual Report 2013/2014 Lawyers RHT Law LLP 6 Battery Road #09-01 & 10-01 Singapore 049909 The YWCA is governed by its Constitution and is in compliance with the Code of Governance for Charities and Institutions of Public Character issued by the Charity Council, Charities (Institutions of a Public Character) Regulations and Charities Act and Regulations. The overall governance level of the Association has been rated strong in a governance review carried out by Deloitte & Touche under the commission of the National Council of Social Service in August 2008. Auditors Board of Management Lo Hock Ling & Co. 101A Upper Cross Street #11-22 People’s Park Centre Singapore 058358 The YWCA is governed by a Board of Management whereby Board Members are made up of volunteers elected according to her Constitution. Being the highest level policy- and decision-making body of the Association, the Board of Management has the ultimate responsibility of ensuring that the Association is well-managed and delivers her charitable objectives. Wee, Tay & Lim 133 New Bridge Road #19-09/10 Chinatown Point Singapore 059413 Audit Partner Ms Lo Wei Shih The Board of Management comprises of the President, two Vice Presidents, Honorary Secretary, Honorary Treasurer and other elected Board Members. All Board Members serve a two-year term. Board Members who have served in the same position for four consecutive years are not eligible for re-election for the same position. Board Members cannot serve on the Board for more than twelve consecutive years as an elected member. Auditor The accounts of the Association are audited annually by a Public Accountant appointed by voting members at each Annual General Meeting. ConflictS of Interest Policy The YWCA has a Conflicts of Interest Policy which is based on the general principle that Board Members and staff should act in the best interest of the YWCA and there should be no vested or personal interest or interest of third parties. This policy is applicable to Board Members, senior staff and any other staff who may be able to influence the decision-making process. Board Members will make a formal declaration at the beginning of each new term to comply with the Conflicts of Interest Policy. Senior staff will make a formal declaration at the time of signing the letter of offer for employment and subsequently on an annual basis. Details of the policy and situations in which a conflict of interest may arise are stated in the declaration form for Board Members and Senior Staff. Where conflict of interests are inevitable, the affected party/parties must declare such interest(s) as soon as possible and refrain from discussion and decisionmaking pertaining to the matter. Reserves Management Policy YWCA targets to maintain an optimum level of operating reserves, which is equivalent to three years of its budgeted expenditure, from surpluses generated through its social enterprises. These reserves will be the source of funding to ensure that the Association’s beneficiaries and the needy in the community will continue to receive assistance in the event when donations dry up or during an economic downturn. This will create sustainability and continuity of the programmes run by YWCA. In addition, the Association also maintains a capital replacement fund for large-scale asset renewal and has designated funds for training and major projects. This allows the Association to focus her fundraising efforts for her programmes. YWCA Annual Report 2013/2014 • 7 Investment Policy Whistle Blowing Policy The Finance & Investment Committee oversees the investments of surplus funds. The Investment Policy, as approved by the Board of Management, is constantly reviewed to allow for flexibility according to the market environment. Prudence and good stewardship are exercised in relation to the investment of the Association’s funds with a view to generating reasonable returns with a minimum amount of risk. The Whistle Blowing Policy of YWCA aims to provide an avenue for employees to raise concerns. The Policy offers assurance that the employees will be protected from victimisation for whistle blowing in good faith. Audit Committee The Audit Committee is appointed by the Board of Management to assist the Board in fulfilling its responsibilities for the financial reporting process, the system of internal controls, the audit process and compliance with laws and regulations. The Policy covers issues where the following may be suspected:• • • • Criminal offences; Failure to comply with legal obligations; Miscarriages of justice; Actions which endanger the health or safety of staff or the public; • Actions which cause damage to the environment; and • Actions which are intended to conceal any of the above. OUR PEOPLE Board of Management OUR PEOPLE Committee Members The YWCA would like to acknowledge and thank the following members of the various committees for their dedication and the contribution of their time, efforts and resources to the Association. EXECUTIVE COMMITTEE NATIONAL COMMITTEES Chairperson Tan Kee Leng Members Janet Tan Dancy Thong Maureen Nguee Gan Soh Huan Ma Kheng Min CHILD DEVELOPMENT PROGRAMME COMMITTEE NOMINATIONS COMMITTEE Chairperson Dancy Thong Members Loh-Chiam Shock Yuen Dorene Yeo APPOINTMENTS COMMITTEE Chairperson Tan Kee Leng Members Janet Tan Dancy Thong Mavis Tsoi Maureen Nguee AUDIT COMMITTEE Chairperson Evelyn Yeo Members Dorene Yeo Jennifer Vayding Ex-officio Tan Kee Leng Back Row (from left to right): Dorene Yeo, Vivien Lai, Hazel Oh, Leung Yee Ping (Executive Director), Jennifer Vayding, Loh-Chiam Shock Yuen, Gan Soh Huan, Evelyn Yeo, Ma Kheng Min, Foo Chek Chiang Front Row (from left to right): Ho Lay Hong, Janet Tan, Tan Kee Leng, Mavis Tsoi, Dancy Thong, Maureen Nguee At the Annual General Meeting held on 25 April 2013, the following members were elected into the Board of Management for the period 2013 - 2014: Members Foo Chek Chiang (co-opted) President Tan Kee Leng Gan Soh Huan Ho Lay Hong Vice Presidents Janet Tan Vivien Lai Dancy Thong Loh-Chiam Shock Yuen Honorary Secretary Mavis Tsoi Ma Kheng Min Honorary Treasurer Maureen Nguee Hazel Oh (co-opted) Jennifer Vayding (co-opted) Dorene Yeo Evelyn Yeo 8 • YWCA Annual Report 2013/2014 BUILDINGS COMMITTEE Chairperson Mavis Tsoi Vice-Chairperson Loh-Chiam Shock Yuen Members Gan Soh Huan Ng Jit Chin Vincent Tong Ex-officio Tan Kee Leng Chairperson Foo Chek Chiang Vice-Chairperson Janet Tan Members Evelyn Chey Ma Kheng Min Ex-officio Tan Kee Leng FINANCE & INVESTMENT COMMITTEE Chairperson Maureen Nguee Members Joanne Tay Ma Kheng Min Hazel Oh Ex-officio Tan Kee Leng FORT CANNING LODGE COMMITTEE Chairperson Mavis Tsoi Vice-Chairperson Gan Soh Huan Members Loh-Chiam Shock Yuen Adele Tan Joanne Tay Maureen Nguee Jennifer Vayding Ex-officio Tan Kee Leng FUND RAISING COMMITTEE Chairperson Vivien Lai Vice-Chairperson Janet Tan Members Jocelyn Chew Jennifer Ng Ex-officio Tan Kee Leng YWCA Annual Report 2013/2014 • 9 HUMAN RESOURCE & ADMINISTRATION COMMITTEE Chairperson Jennifer Vayding Vice-Chairperson Janet Tan Members Helen Miao Jennifer Ng Paul Misir Ex-officio Tan Kee Leng VOLUNTEER & MEMBERSHIP PROGRAMMES COMMITTEE Chairperson Dancy Thong Vice-Chairperson Foo Chek Chiang Members Jennifer Ho Ho Lay Hong Anne Loh Jennifer Ng Angeline Tan Ex-officio Tan Kee Leng COMMUNITY OUTREACH & PROJECTS COMMITTEE Chairperson Tan Kee Leng Vice-Chairperson Dancy Thong Members Kelly Chong Ho Lay Hong Hazel Oh Vivien Lai Jennifer Ng Geneve Tan Mavis Tsoi CORPORATE COMMUNICATIONS COMMITTEE Chairperson Tan Kee Leng (Editor – YW Link) Members Gan Soh Huan Dancy Thong Mavis Tsoi SUB-COMMITTEES CHRISTIAN GROWTH SUB-COMMITTEE Chairperson Janet Tan Members Jennifer Ng Maureen Nguee Dancy Thong 10 • YWCA Annual Report 2013/2014 KINDERGARTEN MANAGEMENT COMMITTEE Chairperson Foo Chek Chiang Vice-Chairperson Janet Tan Members Evelyn Chey Ma Kheng Min Ex-officio Tan Kee Leng Y-COOK SUB-COMMITTEE Chairperson Tan Kee Leng Vice Chairperson Dancy Thong Members Jennifer Ng Maureen Nguee Janet Tan OTHER COMMITTEES GOLDEN Y CIRCLE COMMITTEE Chairperson Catherine Chan Assistant Chairperson Wendy Lye Members Maureen Chan Heng-Lim Gaik Kee Ho Lay Hong Magdalene Lee Susan Lye Jennifer Ng Christina Ong Mona Soh Ivy Song Lily Tan Ivy Wong Yap-Liao Siew Keam REPRESENTATIVES TO OTHER ORGANISATIONS People’s Association Jennifer Ng OUR PEOPLE Employees Training & Development The Association believes in the importance of staff development and training and has continued its commitment to train and upgrade our staff to remain relevant to their jobs and to keep pace with the changing world. During the year, 157 employees attended various upgrading and refresher training courses as shown in the below table. Training Chinese Hanyu Pinyin Training English Phonics Training Advanced Teaching Strategies Effective Strategies For Engaging Youth-at-Risk Build Relationship with Difficult Customers Provide GEMS Service Food Hygiene Childcare First Aid Delivering Impactful Training to Youths Behavioural Management Techniques Impact Conference Workshop No. of Staff 36 68 2 1 4 11 2 17 2 10 4 Board members and key staff attended a two-day training cum retreat workshop on 27 and 28 July 2013 at the Rafffles Marina Club. It was a Christian and Biblically-influenced workshop on selected modules of John C. Maxwell’s Leadership Connection Workshop series and helped participants find their entrepreneurial style using the BOSI assessment. The Board and staff were also able to come together for strategic planning. New HR Initiatives for 2014 With the successful implementation of the new HR Management system the previous year, the following activities are planned for 2014 initiatives: 1. Job description revamp for all positions in the Association; 2. Internship programme commencement for Fort Canning Lodge in collaboration with the Institute of Technical Education on a six-month basis commencing from October 2014 to March 2015; 3. HR Manual and Employee Handbook revision. On-the-Spot Award For the On-the-Spot Award scheme that was implemented in 2013, the following employees were recognized for their excellent service: Fort Canning Lodge 1. Alice Tan, F&B Sales Coordinator 2. Xia Haibo, Room Attendant 3. Amneet Singh, Trainee 4. Atinder Singh, Trainee 5. Nazrul Azhar Bin Bendiamin, Duty Manager Pasir Ris Child Development Centre 6. Jehannisa Bte Kamarudin, Teacher Singapore Council of Women’s Organisations Ma Kheng Min National Council of Social Service Dancy Thong National Council of Churches of Singapore Janet Tan YWCA Annual Report 2013/2014 • 11 OUR FINANCIAL PERFORMANCE SUMMARY FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2013 Long Service Awards A total of 19 staff were recognised for their years of service to the YWCA at the Annual General Meeting of the Association held in April 2013. The list of award recipients are: Staff Annual Dinner & Dance The Annual Staff Dinner & Dance was held at the Holiday Inn Hotel (Orchard City Centre) on 30 August 2013. The theme for the night, ‘70s Friday Nite Fever’ made it a joyous and memorable evening for our 220 staff and 10 Board members who attended. The evening was filled with fun and games and many sportingly dressed up to the ‘70s theme. Topping off the event was the sumptuous buffet spread and blessings draw that closed the night on a high note. 2013 2012 STATEMENT OF FINANCIAL POSITION S$’000 S$’000 Property, plant and equipment 21,925 22,853 Investment Property 374 380 Current Assets 13,642 18,770 Total Assets 35,941 42,003 Current Liabilities -3,228 -4,284 Non-current Liabilities -1,920 -10,310 Total Liabilities -5,148 -14,594 NET TOTAL ASSETS 30,793 27,409 ACCUMULATED FUND 30,793 27,409 25 Years of Service Koh Beow Swan STATEMENT OF COMPREHENSIVE INCOME 20 Years of Service Lai Siew Lian Membership subscriptions 16 20 Service centres fees 5,891 5,858 Hostel, food and beverages income 11,401 11,002 Fund raising income 269 263 Government grants 78 55 Amortisation of deferred capital grants 85 232 Other income 1,042 774 18,782 18,204 Service centres expenses -6,383 -5,894 Hostel, food and beverages expenses -7,018 -6,876 Fund raising expenses -22 -8 General and administrative expenses -1,781 -1,851 Finance costs -194 -177 -15,398 -14,806 Net movement in designated fund - - TOTAL COMPREHENSIVE INCOME 3,384 3,398 Balance as at 1 January 27,409 24,012 Total comprehensive income 3,384 3,397 Balance as at 31 December 30,793 27,409 Net cash effect of operating activities 4,078 7,653 Net cash effect of investing activities -880 -3,118 Net cash effect of financing activities -8,150 -661 Net change in cash and cash equivalents -4,952 3,874 Cash and cash equivalents as at 1 January 15,839 11,965 Cash and cash equivalents as at 31 December 10,887 15,839 15 Years of Service Lau Lan Cheng Norman Ng P. Ganesan May Yee 10 Years of Service Chong Sook Chin Kew Cheng Choo Chin Yock Yin 5 Years of Service Jane Wong Soke Leng Soh Ah Geok Margaret Tan Ai Moy Lee Wen Yuan Chin Siew Li Ang Bee Hong Shirley Cindy Neo Goet Thiam Sharvananda Puspa Malar Connie Yip Sock Chun Bahrawi Bin Assad Revenue: Operating Expense: STATEMENT OF CHANGES IN ACCUMULATED FUND STATEMENT OF CASH FLOWS The above summary financial statements are based on financial statements audited by Lo Hock Ling & Co. 12 • YWCA Annual Report 2013/2014 YWCA Annual Report 2013/2014 • 13 HIGHLIGHTS OF THE YEAR hope for our future Youth Centre Opening The YWCA Youth Centre officially opened on 1 March 2013 after months of anticipation. It features a mentoring area, recreational area and kitchenette. The objective of the Youth Centre is to reach out to youths aged between 13 to 18 years old living within the Outram vicinity, to engage them and help them discover and develop new skills. Reverend Ivan Lee was invited to do the opening prayer and blessing of the Youth Centre. Guests for the opening included the YWCA Board of Management and representatives from YMCA, AG Home, Prison Fellowship Singapore, and Social Health Growth. Various workshops such as baking, cooking, sewing, jewellery making, and arts and craft were conducted throughout the year at the Youth Centre, especially during the school holidays. The Youth Centre also welcomed girls from the AG Home every Tuesday for a dedicated series of homemaking workshops. The Youth Centre has gradually achieved its aim to be a sanctuary for youths to hang out, relax and acquire useful skills since its opening. We look forward to welcoming more youths in the coming year. 14 • YWCA Annual Report 2013/2014 Cook-Outs The YWCA held a total of four Cook-Out sessions in 2013, providing 150 Meals-on-Wheels beneficiaries with a special Saturday lunch each time. To create the elderly- and child-friendly menus and lead the kitchen, we invited volunteer Chefs Mrs Anne Loh, Ms JJ Ng and Mr Jeremy Nguee. Popular for team-building especially amongst corporate volunteers, the YWCA welcomed Avnet Asia Pte Ltd to its first Cook-Out on 28 September. Regular Cook-Out partner, UPS Singapore participated on 11 May then returned on 19 October for the American Community Service Week and were visited at the session by United States Ambassador, Mr Kirk Wagar and his wife Crystal. UPS further opted for an additional third session on 23 November to include family and friends of staff. The organisation has signed on for six sessions in 2014, with monthly Cook-Outs commencing from July. YWCA Annual Report 2013/2014 • 15 CHRISTMAS FAIR 16 November 2013 was the event everyone was looking forward to at the YWCA. It was an unusually bustling sight at the Fort Canning Lodge with huge white tents and tables full of displays set up amongst surging crowds at the courtyard. On this beautiful Saturday, the YWCA held her biennial Christmas Fair, in which staff from all divisions along with many passionate volunteers came together to set up fundraising stalls and activities galore. FLAG DAY 2013 On Saturday 17 August, the YWCA held her annual Flag Day event. For 2013, 400 Flag Day tins were issued to YWCA staff and volunteers. Five operation centres were set up across the island at Fort Canning Lodge, Velocity at Novena, and Jurong East, Ang Mo Kio and Pasir Ris MRT Stations. Fundraisers spread out all over Singapore to appeal to the public for their generous donations. To aid them, a flyer was created to encourage donations of $2, equivalent to the cost of one Meals-on-Wheels meal. The YWCA was not only blessed with charitable donors that day but with committed volunteers who braved rain and shine. The tins were opened the next working day and the donations were diligently counted by YWCA Board members and National Office staff all through the morning and early afternoon. The amount of street collections totalled up to over $37,000. Punggol Secondary School also managed to raise $4,788 through pledge card collections. The YWCA was very blessed to receive $10,000 from the Lee Foundation and $5,000 from the Tan Chin Tuan Foundation through appeal letters sent earlier. Adding up other donations, the final amount raised for Flag Day 2013 is $72,314.20. All proceeds will go towards funding and sustaining YWCA’s ongoing and upcoming community services and programmes. Thanks to the efforts of everyone involved: from our President Ms Tan Kee Leng who visited most of the operation centres that day, to our Fund Raising Chairperson Ms Vivien Lai who took time out to make heartfelt appeals with her own donation tin alongside staff and volunteers at Ang Mo Kio, to the Mealson-Wheels drivers and attendants who shuttled the hundreds of tins back and forth, to every precious staff and volunteer who gave their best for charity; the YWCA exceeded our 2013 fundraising goal of $50,000 to bless the lives of our beneficiaries for another year. 16 • YWCA Annual Report 2013/2014 VOLUNTEER APPRECIATION NIGHT To express our appreciation for the precious volunteers and donors from various walks of life, the YWCA held its first Volunteer Appreciation Night on 8 November 2013 at the Sophia Cooke Ballroom in Fort Canning Lodge. Over 100 guests joined in the celebration, including our dedicated YWCA Board and Committee members, with volunteers and donors ranging from corporates, church groups, individuals and students. Performances were put up by staff, beneficiaries and volunteers themselves, and a cute ‘Thank You’ video clip featuring our young and senior beneficiaries was screened. Amidst the lively atmosphere, Certificates of Appreciation were awarded to regular volunteers by our President, Ms Tan Kee Leng. The Christmas Fair was a full day’s affair, running from 10am to 6pm. A total of 24 stalls were set up throughout the first floor of the Lodge. Supporters of the Christmas Fair could indulge themselves in scrumptious food and home-baked Christmas goodies. Handmade wares, apparel, as well as Christmas decorations and trinkets were also available for purchase as Christmas presents. The children were spoilt for game choices at the Multi-Purpose Hall and could be pampered with nail art, face painting, balloon sculpture and a special art and craft corner. The Lodge was filled with a jolly festive atmosphere as Christmas songs were played throughout the day. At the lobby, children from all 10 Child Development Centres entertained guests and supporters with song and dance items with professional aplomb. They were joined by students volunteers from ITE College West with their own number. Trevor Nerva also graciously volunteered as the guest emcee. The event was a great success, raising approximately $40,000 in total, which will go into funding the YWCA’s various community services. KIDS’ CLUB CHRISTMAS PARTY The biggest YWCA children’s event of 2013 took place on Saturday, 21 December with the Kids’ Club Christmas Party. Held at the Sophia Cooke Ballroom in Fort Canning Lodge, the event saw over 100 children from the Meals-on-Wheels for Children and Kids’ Club programmes come together with their families. The Party kicked off with balloon sculpting, face painting and games booths during registration. Guest emcee, Vivienne Tseng, warmed the crowd and introduced the showcase of what the Kids’ Club children had accomplished through the year. There were music performances by the Kids’ Club handbells group and YWCA’s very own girl band sang ‘Feliz Navidad’. Their instructors from Intune Music also serenaded the audience. After lunch, 13 children returned to the stage for the performance highlight -- a fast and lively dance to the classic ‘All I Want for Christmas is You’. They were joined by their volunteer dance instructors, all students from Raffles Junior College’s Dance Club. Aside from performances, Paper Chase brought 20 volunteer artists and designers to conduct an art activity for the children to make their own hanging paper Christmas trees. The Party was also a platform for the YWCA Bursary and Kids’ Club Awards, with Ms Foo Chek Chiang and Ms Dorene Yeo of the Board disbursing the Distinction and Merit Bursaries, and the Kids’ Club Award respectively. Thereafter, Godmother of Singapore Storytelling, Ms Sheila Wee came for a session of fun moralistic stories before the Christmas Wishlist reveal. All Wishlist items were generously sponsored and the children could choose an ukulele or stuffed toy besides the usual options of school needs. There was a literal roar of enthusiasm throughout the ballroom as they uncovered their very own Christmas Wishlist gift. YWCA Annual Report 2013/2014 • 17 FORT CANNING LODGE OPERATIONS Projects The Fort Canning Lodge (FCL) faced stiffer competition in 2013 as the supply of hotel rooms and new facilities in Singapore continued to increase. Nevertheless, the property registered Room revenue of $6.93 million and F&B revenue of $2.43 million for the year. The total revenue was $10.83 million (including rentals) and exceeded the previous year by about $403,000 or 4%. The net operating profit of $4.09 million has also exceeded the budget by $173,000 (or 4%) and it was higher than the previous year by $298,000 (or 8%). The renovation of FCL was completed in 2013. The last major improvement to the building, which was the replacement of the Fireman/Service lifts from the basement level to 13th storey, was successfully completed and commissioned on 29 November. FCL will continue to carry out minor upgrading and renovation as part of its building maintenance programme. Community To improve our service standard, productivity and responsiveness to market conditions, FCL has implemented a new Micros-Fidelio Opera Property Management System (PMS) to replace the ageing Hotel Information System (HIS). A PMS Project Team that comprised staff from the Front Office, Reservations, Housekeeping and Finance was formed to oversee the planning and implementation of the new system. After almost six months of hard work that included the identification of users’ requirements, negotiation with vendors, user training, and migration of data from the old system to the new one, Phase One of the system went ‘LIVE’ on 1 December 2013 without a hitch. Staff During the year, Fort Canning Lodge was a proud recipient of a Certificate of Recommendation from the online travel portal Tripadvisor1. This recognition was based on a member survey conducted by Tripadvisor on its global travellers community, including those who had stayed with us and provided positive feedback. The Certificate is an endorsement for hotels whose facilities and services have met its members’ expectations. Tripadvisor’s endorsement is unique and gives assurance to international travellers that the Lodge is a choice accommodation in Singapore. For FCL, this was a morale booster to our staff, affirming that they have done well in delivering quality services to our guests. TripAdvisor is a major global travel website that assists customers in gathering travel information, posting reviews and opinions of travel-related content. 1 18 • YWCA Annual Report 2013/2014 The Fort Canning Lodge hosted the YWCA Christmas Fair in 2013. FCL staff delivered their strong support for the Christmas Fair by helping with logistics coordination and venue arrangement. They also contributed to the fundraising effort by setting up a food stall which proved to be one of the popular stalls of the day. Family and friends enjoyed a wonderful and blessed time at the Fair. The tight labour market in Singapore has persisted. It got worse under a more stringent foreign workers’ policy and that made staffing of FCL more difficult. FCL has been operating below the necessary headcount in all the Departments for the entire year. Regardless, FCL has strengthened its management team with the new General Manager, Ms Sharon Seong, new Reservations Manager Ms Angelina Tan and Front Office Manager Mr Ravi S/O Ganapathy. Together with the existing Heads of Department, the FCL Management Team continues to lead our staff in pursuit of more business and to deliver quality services to our guests. To address high staff turnover and difficulties in recruitment, FCL is exploring an internship programme with ITE’s School of Hospitality. The idea is to provide students who intend to build a career in the Hospitality industry opportunities to work as interns in FCL and get to immerse in the work of the Lodge, our culture and mission. At the end of the internship, promising students will be invited to join the Lodge for a fulltime career. The programme also aims to build the reputation of the Lodge as a choice employer. We will share more about this programme in the next annual report after it is implemented in late 2014. Looking forward 2014 will be a challenging year. FCL will reposition itself and clearly identify the market segments of growth in the ever competitive marketplace with focus on the corporate and church sectors, as well as certain travel agents. We continue to pray for God’s protection and guidance that the Fort Canning Lodge will remain as a successful social enterprise of the YWCA. Under Phase One, the PMS and Point-of-Sale (POS) systems were installed. The new systems enable the Rooms Division’s staff such as Front Office, Reservations and Housekeeping to have a seamless and functional PMS system to work with. Phase Two of the project will see the installation of the Sales & Catering module that would help the Room Sales and F&B Sales Teams to plan and manage bookings using a common computer database instead of doing it manually. We look forward to having FCL services being delivered at higher standards and with better efficiency. YWCA Annual Report 2013/2014 • 19 CHILD DEVELOPMENT CENTRES & KINDERGARTEN As of 1 March 2014, our 10 Childcare Centres have enrolled over 700 students and our Outram Kindergarten has almost 100 preschoolers in its threeand four-hours programme. Additionally, a total of 220 more students are on our waiting list. The intakes of children are staggered to ensure that the newly enrolled ones are settled comfortably into the Centres before more join in. As the staff strength of teachers increases, we are confident that those children on our waiting list will have shorter waiting times to secure a place in our Centres. VISIT BY ACTING MINISTER CHAN CHUN SING Acting Minister for Ministry of Social and Family Development, Mr Chan Chun Sing, visited the YWCA Outram Centre on 23 January 2013. Mr Chan was accompanied by YWCA President, Ms Tan Kee Leng, Executive Director, Mrs Leung Yee Ping, and Preschool Manager, Ms Sandy Koh, on a walkabout around Outram Kindergarten and Outram Child Development Centre. Mr Chan also made a stop at a classroom and mingled with the children before making his announcement on details of the new subsidy framework, which were implemented with effect from 1 April 2013. Best Centres Awards at 2013 Annual General Meeting Best Performing Centres: McNair and Bukit Gombak CDC Besides being profitable, the learning environment at the winning centres are supportive, relaxed and safe, with the children taking an active role in learning through hands-on and child-centered activities. The staff are vibrant, enthusiastic and passionate about their jobs and work without complaint in overcoming the many challenges they face such as shortage of teachers, limited resources, competition from neighbouring centres, and even the absence of a Principal. Best Efforts Centres: Pasir Ris and Marine Drive CDC The Best Efforts Centres are identified as centres which excel at helping children and staff “be the best they can be” regardless of their backgrounds or achievement levels. The staff are self-motivating and use their personal time besides work hours to work on exciting and enriching learning activities for their children, both inside and outside of the classroom. YWCA is fortunate to have dedicated staff at all its centres who continually strive to provide high quality care and education to our students. We are indeed proud of all our staff. MEDIA COVERAGE Mediacorp Channel 5 - On the Red Dot Our Marine Drive CDC had been selected to participate in a segment on Channel 5’s “On the Red Dot”. The filming at the centre took place on Friday, 14 June 2013. The Kindergarten 2 children were featured engaging in their usual classroom activities. One of the parents was also interviewed. The programme was aired on television on Wednesday, 19 June 2013. Special Feature In the Straits Times The Straits Times published an article on training for childcare teachers on Saturday, 27 July 2013. One of our teachers at Bukit Gombak, Ms Tracy Er, was featured in the article. 20 • YWCA Annual Report 2013/2014 Curriculum Specialist Team Christmas Fair A team of four Curriculum Specialists was formed in July 2013 and they had their first meeting on 13 July. The team had been tasked to review the current curriculum and to refine it to better suit the needs and strength of our centres’ programme staff. As they worked in the centres with the other teachers, they were able to receive feedback and suggestions that would be most practical and realistic. Mrs Evelyn Chey, one of the Child Development Programme Committee (CDPC) members, was invited to join the team. Mrs Chey is an Early Childhood trainer with a wealth of professional experience in this industry. She has also partnered Board member, Ms Vivien Lai in 2012 to kickstart our YWCA curriculum. Branding of Preschool Centres To ensure consistency in design and image, the CDPC, together with Mrs Loh-Chiam Shock Yuen from the Buildings Committee, visited some of our centres to identify features that can be part of the branding across the centres. For a start, a standard signboard will be used for all centres. The common features chosen by the committee as part of the branding will be implemented when a centre is due for cyclical maintenance. Strategic Planning Session for Principals Held on 6 November 2013, the Strategic Planning Session for Principals was a fruitful and enjoyable session where participants brainstormed for ideas to further enhance the current programmes for our Childcare Centres and Kindergarten, aand to share thoughts on addressing some of the operational concerns that had surfaced during the year. The event ended with a Personal Effectiveness Workshop conducted by Jill Lowe International. The principals found the session fulfilling and motivating. The centres put up four stalls for the above event: Fishing Game; Balloon Sculpting & Ball Game; Finger Food stall; and Nasi Lemak & Chicken Curry stall. It was a fun and relaxing day for all staff, parents and children as they came together to enjoy the great food and games set up at the Fort Canning Lodge. In-House Staff Training for Childcare Assistants The in-house staff training for Para-Educators/ Educarers and caregivers focuses mainly on their roles and responsibilities. Para-Educators/Educarers and caregivers are trained with the basic skills, knowledge and competencies needed in the care and development of young children. Through the training, they will be better able to play a valuable and supporting role in assisting teachers in classroom management and supervision of the children. The training session also serves as a platform for participants to interact and support each other in their work. The culmination of the course provided a platform for the trainees to put up displays showing samples of Notice Boards for centres to use as communication with parents. YWCA Annual Report 2013/2014 • 21 COMMUNITY SERVICES & PROGRAMMES Meals-on-Wheels 2013 was a robust year for the Meals-on-Wheels programme as the number of beneficiaries in each of its categories increased, and all in, over 105,000 packets of food were delivered to the needy. The YWCA welcomed a slew of new partners, including: F C Catering Pte Ltd as our caterer for the meals; and two Final Year Project student groups from the Diploma in Applied Food Science & Nutrition programme at Temasek Polytechnic to conduct a nutritional survey of our child and elderly beneficiaries after September. serving by love ELDERLY Partners Asian Film Archive and Cathay-Keris Films were indispensable in recommending and lending the film, respectively. Many elderly instantly recognised the movie title, which popularised the cha cha dance back in the 60s, and were greatly excited to participate in this first MOWE outing. They indulged in memories of yesteryear as well as a lunch of familiar local favourites. After the success of the movie outing, the YWCA collaborated with the Esplanade to bring the elderly out again to celebrate Mid-Autumn Festival at their Moonfest programme. It was the YWCA’s aim to care for these elderly who frequently live alone during this typically family-oriented festive period. Since 1997, the Meals-on-Wheels for Elderly (MOWE) programme has been distributing free and nutritious lunches daily on weekdays to needy, frail and homebound elderly aged 60 and above living in the Outram vicinity. In 2013, the number of elderly we reached out to increased from over 200 to over 250, as the YWCA worked with Seniors Activity Centres to arrange bulk deliveries that could be distributed at partnering centres. In August, the YWCA began conducting outings to provide for the emotional and social well-being of our elderly beneficiaries. This was organised following feedback received from the elderly after the staff visited homes to give out mandarin oranges and homemade cookies at Chinese New Year. A movie screening of classic Hong Kong musical masterpiece ‘Mambo Girl’ was held on 5 August 2013 for over 30 elderly and disabled from Lions Befrienders (Bukit Merah View) and amongst our direct beneficiaries. 14 elderly participated on 14 September 2013 for an evening of old song classics and a lantern walkabout with their 16 student befrienders from the Singapore Polytechnic Community Service and Cultural Club. The NTUC Foundation also made the occasion sweeter by donating $600 worth of vouchers to purchase mooncakes for all of our direct MOWE beneficiaries. These were distributed during regular MOWE deliveries on 16 September. November’s outing for around 30 elderly to the Silver Fiesta, organised by the YMCA and Central Singapore Community Development Council rounded up the year’s events for our MOWE beneficiaries and won us the opportunity to interact with and enjoy the company of our cherished elderly beneficiaries. 22 • YWCA Annual Report 2013/2014 YWCA Annual Report 2013/2014 • 23 Through this, the children learnt how to budget, how to care for others more than themselves, and better understood the value of things. Owing to the success of the outing, Chanel took another 22 NTP students to the Vivocity outlet of Giant for the same activity. The YWCA is able to provide the Meals-on-Wheels for Disabled service to persons with physical or mental disabilities. Working closely with hospitals and their medical social workers, the Association saw an increase of disabled beneficiaries from under 10 to over 20. They have been regularly included in our Meals-on-Wheels for Elderly outings and the YWCA has arranged for wheelchair transport so activities are accessible to all who are interested. The weekend distribution took place every third Saturday of the month at four estates on a rotational basis. These were Tampines, Toa Payoh, Commonwealth and Boon Lay. Each estate had an average of 70 beneficiaries. The beneficiaries received basic food provisions such as rice, canned food, instant noodles, Milo, cooking oil, biscuits, washing powder and toilet rolls. Various corporate volunteers have participated in this weekend packing and distribution and have expressed interest for future participation in 2014. Corporate volunteers include Cold Storage Singapore (1983) Pte Ltd, iqDynamics Pte Ltd and Avnet Asia Pte Ltd. We also have a group of passionate individuals who enthusiastically participate in this programme every month. The Association would like to thank them for their unwavering dedication. CHILDREN The Meals-on-Wheels for Children (MOWC) programme was launched in 2006 to distribute free nutritious dinners every weekday to children aged between five and 12 from low-income families in the Outram vicinity. The programme came in response to an article featured in The Straits Times about children in Singapore who do not have enough to eat having to go to bed early to keep their hunger pangs at bay. Our outreach to the primary schools began when Chanel Pte Ltd approached us to do a corporate social responsibility (CSR) project to bring children from low-income families out for grocery shopping. The YWCA engaged New Town Primary and Telok Kurau Primary to select students under the Financial Assistance Sceheme to participate as it was happening during school hours. 20 students from TKP partnered Chanel staff to the Giant hypermart in Tampines on 9 April 2013 and were given a budget of $100 to buy groceries for their families. They were also treated to a Macdonald’s Happy Meal lunch and balloon sculpting. 24 • YWCA Annual Report 2013/2014 Sustenance for Families T he Sustenance for Families programme was launched in 2010 to ease some of the financial burdens faced by low-income families. The target of 1000 beneficiaries has been met in 2013 and the numbers are consistently increasing every month. The Association partners with charitable organisation Realm of Tranquility, for both the weekday and weekend monthly food ration distributions. DISABLED In 2013, the number of children increased from around 100 to over 200 with two school partners, New Town Primary (NTP) and Telok Kurau Primary (TKP), and Thye Hua Kwan FSC @ Macpherson joining the programme. This is in line with plans to expand the service. COMMUNITY SERVICES & PROGRAMMES NTP and TKP went on to pioneer the MOWC school programme where children could collect their free meal from the school before going home every weekday except public and school holidays, giving them an incentive to attend school and eliminating the dilemma some faced of using their limited pocket money for transport or food. Meals were also provided for their approved siblings and/or grandparents. The meals began in both schools in Term 3, July 2013 with 58 packets distributed at NTP and 54 packets distributed at TKP. The weekday distribution programme took place every first Friday of the month. The beneficiaries under this programme included the list from Realm of Tranquility as well as referrals from various Family Service Centres (FSCs) across Singapore. A unique feature of this programme is that the rations are customised according to the needs of the families such as baby milk powder, baby diapers, Anlene milk powder and adult diapers. In the application forms, we included a list of milk powders and diaper sizes for the beneficiaries to choose from. There are 3 choices of milk powders under each age group and the diapers sizes for both adults and babies ranged from S to XXL. This programme was strongly supported by Dell and United Parcel Service (UPS). Dell sent a team of volunteers every first Friday of the month to help with the packing of dry rations for our beneficiaries. Once packed, we had teams of corporate volunteers to help deliver the rations to our beneficiaries islandwide. Corporate volunteers who were involved in the deliveries include Kohler Singapore Pte Ltd, UTC Aerospace Systems (UTAS), Dell, and UPS. Besides corporate volunteers, various individual volunteers have contributed their time and effort to help with the deliveries as well. Some have even gone the extra mile, helping out with additional undelivered rations and even contributing food items like chocolate and butter cookies during the Christmas season. We also have a monthly bulk Sustenance programme. where we provide rations for groups of beneficiaries under their Family Service Centre (FSC) or Eldercare Centre. There are two sets of ration options for them to choose from: Option 1 is a set of cooking-related rations which includes cooking oil, rice, instant noodles, etc. Option 2 is for beneficiaries who are unable to cook and includes biscuits, instant porridge, Nestum, etc.There are a total of nine items per Option. We have reached out to various centres islandwide for this programme. They are SilverACE @ Whampoa, Thye Hua Kwan FSC @ Macpherson, SilverACE @ Telok Blangah, SilverACE @ Henderson, SilverACE @ Lengkok Bahru, SilverACE @ Taman Jurong, SilverACE @ Redhill, @27 FSC, Covenant FSC, St Hilda’s Community Services and New Hope Community Services. The Sustenance for Families programme has since benefitted over 1200 families. The cost of providing these rations is approximately $32,000 per month. The Association would like to extend its appreciation to all the volunteers and sponsors who have supported the programme in the past year. With your continued support, we are able to positively impact the community through our Sustenance for Families programme. YWCA Annual Report 2013/2014 • 25 COMMUNITY SERVICES & PROGRAMMES Bursary Scheme In 2013, the YWCA Bursary Scheme was offered to all children under the Meals-on-Wheels programme, including those in the school and centre deliveries. Parents were invited to submit an application form for their children aged between five to 12 with their midand final-year results. Response was overwhelming. The Distinction Bursary was awarded to children who received two Grade B’s or Band 2’s in the final-year exam and 23 recipients each took back $100 worth of Popular vouchers and $50 cash. The Merit Bursary was awarded to those who showed improvement in one grade in one major subject from the mid- to finalyear exam, with 12 recipients taking home $70 worth of Popular vouchers and $30 cash. Presented at the same platform as the Bursary Scheme during the Kids’ Club Christmas Party, the Kids’ Club Awards were bestowed upon eight children for demonstrating the YWCA’s five core values of Service, Compassion, Commitment, Respect and Teamwork. They each received $30 worth of Popular vouchers for showing these values in action. Distinction Bursary Award Merit Bursary Award Anna Lee Xian Mei, Primary 4 Lina Lee Xian Yu, Primary 4 Md Isyarrudin bin Md Kamarrudin, Primary 4 Joseph Joshua Lee, Primary 4 Nur Shafiqa bte Mohd Ariff, Primary 6 Nur Hazirah bte Mohd Rasid, Primary 6 Nurmellina bte Mohd Noor, Primary 5 Muhd Aiman Syahmi, Primary 6 Nur Nabilla Syahira, Primary 3 Muhd Reedzwan Nazrullah Razalee, Primary 6 Daeng Muhd Hodzriedza, Primary 1 Daeng Muhd Hadzrin, APSN Tanglin School Joy Tan Qiaotong, Primary 6 Josabella Tan Qiaoru, Primary 5 Gillian Ng Xi Wen, Primary 2 Ng Zhen Hao, Primary 2 Siti Nurerwadah bte Erwan, Primary 3 Mohd Shukriey, Primary 4 Nur Fadwah, Primary 2 Muhd Dhanyl bin Mohd Yusoff, Primary 2 Ryan Firdaus, Primary 2 Muhd Mikhail bin Mazlan, Primary 5 Quinella Tan Jie Min, Primary 6 Mohd Amirul Shafiq bin Mohd Ariff, Primary 4 Mackenzie Ng Jun Wei, Primary 3 Nur Sridiana bte Norhadi, Primary 4 Farida bte Ramly, Primary 4 Mohd Aiqel Syafiz bin Zulkifli, Primary 3 Daeng Muhd Odzrian, Primary 5 Muhd Alfian, Primary 3 Nur Sahira, Primary 2 Sim Chunru, Primary 4 Sim Joon Hiang, Primary 1 Dian Nur’Iqqah bte Mohd Yusoff, Primary 5 Krispian Tan Jie Xin, Primary 5 26 • YWCA Annual Report 2013/2014 Kids’ Club Awards Max Yu Tian Jun - Service Tengku Norlela - Service Nurul Ayuni Rosli - Compassion Woo Pei Yun - Commitment Nurul Athirah Sahnan - Commitment Sim Chunru - Respect Marc Chew Ming Hui - Teamwork Nurhidiyanah Bte Abdul Razak - Teamwork COMMUNITY SERVICES & PROGRAMMES Kids’ Club The YWCA Kids’ Club seeks to offer a more holistic approach to help children under the Meals-on-Wheels programme. It aims to provide social, emotional, moral and academic support to disadvantaged children aged between five to 12 years through a free enrichment programme of workshops and outings. By creating a rewarding and conducive environment for them to develop their character and self-worth, children can discover their unique talents and potential. The Kids’ Club runs every 2nd and 4th Saturday from 10am to 12.30pm at the YWCA Outram with transport provided. Special programmes are also organised every long school holiday for the enjoyment of both children and volunteers. Date 20 March 2013 6 April 2013 May - December 2013 3 - 4 June 2013 June 2013 15 June 2013 29 June 2013 July - December 2013 13 & 20 July 2013 3 August 2013 7 & 14 September 2013 September 2013 9 September 2013 11 September 2013 5 October 2013 5 October 2013 24 October 2013 16 November 2013 4-6 December 2013 21 December 2013 The YWCA saw the number of children who attended the Kids’ Club at least once in 2013 rise to over 130 as it moved from predominantly tuition- to enrichmentbased programmes. More than 25 of these children who joined the programme were not MOWC beneficiaries, but had been brought into the Kids’ Club by their beneficiary friends and word of mouth. Through the over 50 sessions held in the year, staff, volunteers and corporate partners alike worked together to impart a variety of interesting and engaging activities to benefit the children. The YWCA sincerely thanks all those who have put in their effort to serve the children by love and for representing the YWCA core values by example. Activity Outing to ‘The Croods’ Movie Outing to Carnival of Drums Hip Hop Dance aRWSome Kids’ Date Sleepover Weekly Reading Programme Amazing Race Outing to Universal Studios Music: Handbells & Singing Paper Chase Project Run Run Run Speech & Drama Facilitator YWCA Volunteers YWCA Volunteers Raffles Junior College Dance Club Resorts World Sentosa Raffles Girls’ School Students Dunman High Students YWCA Volunteers Intune Music Paper Chase Artists & Designers Ultimate Projects Project Tai Yang 2 (Singapore Management University) Literacy: My Storybook Project Cats in Hats (Raffles Girls’ School) Outing to Science Centre Abbott Laboratories Fun Day ITE College West Students Magic The Magic Hall Outing to ‘mOOn ballOOn’ Performance UPS Singapore Fun Science Whizz Kidz Kite Flying Bank of Tokyo-Mitsubishi UFJ Fun Races & Movie Session River Valley High School Students Kids’ Club Christmas Party YWCA Volunteers & Paper Chase YWCA Annual Report 2013/2014 • 27 felt keychains dance hip hop sing read better do speech & drama fly kites waffles paper art 28 • YWCA Annual Report 2013/2014 improve English crochet banners appreciation cards enjoy movies Father’s Day frames lanterns friendship bands snowglobes play handbells do magic perform onstage music instruments toilet roll cars Mother’s Day flowerpots a girl band The Croods Carnival of Drums Science Centre Universal Studios Esplanade aRWSome Kids’ Date Sleepover Paper Chase Despicable Me 2 Project RunRunRun Fun Day Activity Bishan-Ang Mo Kio Park Amazing Race Night BBQ Kids’ Club Open House Kids’ Club Christmas Party exploding rockets & volcanoes YWCA Annual Report 2013/2014 • 29 COMMUNITY SERVICES & PROGRAMMES Workz-on-Wheels The purpose of the Workz-on-Wheels (WoW) programme is to impart useful life skills to at-risk children and youth, aged between seven to 17 in various homes and schools in Singapore. For 2013, the YWCA exceeded our goal to include five partners in order to reach more children and youths and help them discover their talents and abilities. Jewellery Making. The girls’ creations then went on to sell during their Open House. From the WoW workshops that we have provided, the girls have been observed to not only be able to learn a skill, but have the opportunity to explore their interests and ambitions during this period, thus boosting their self esteem. A collaboration with Prison Fellowship Singapore started on 20 April 2013, heralding regular workshop slots which ran on Saturdays mornings every two weeks. The curriculum started with a Self Esteem workshop to address the low self esteem suffered by many of the children as a result of their disadvantaged family backgrounds and incidence of having one or both parents currently or previously incarcerated. After that, we conducted a Friendship workshop for the children as they lacked social and communication skills, not knowing how to make and keep friends. During the long school holidays, the children also came over to our Youth Centre to learn baking and cooking. Chen Su Lan Methodist Children’s Home was the first home to partner with the YWCA when the programme was conceived in 2012. We conducted various Art and Craft workshops for their children on a bi-weekly basis. The YWCA welcomed individual volunteers interested to facilitate workshops to share their own talents such as sewing, crocheting, teaching etiquette, and creative arts and craft projects like making Friendship Bands, DIY Photo Frames, Toilet Paper Roll Art, etc. Besides facilitators, different groups of student volunteers from Outward Bound Singapore (OBS), Singapore Management University (SMU) and Innova Junior College also came in to befriend the children at each session, conduct a reading programme and play mini games with the children. We began engaging AG Home in January 2013 and the programme kicked off with a Honey Cornflakes and Butter Cookies Baking workshop which was very well-received by the home’s girls. Besides teaching the girls cooking and baking, our Board Members spared time to go to the Home every Monday to teach 30 • YWCA Annual Report 2013/2014 The Canossaville Children’s Home became our next WoW partner for a sewing workshop on 20 June 2013. A group of OBS Alumni came to befriend and assist the children in completing their sewing project. The girls had fun learning sewing and were looking forward to meet us and the volunteers at the next long school break. Sunbeam Place, under the umbrella of the Singapore Children’s Society, collaborated with the YWCA in 2013 on for a Self Esteem workshop on 28 June; Baking workshop on 12 September; Self-Care workshop on 9 November and Friendship workshop on 12 December. Due to the positive feedback received on the sessions from the Home and children, we will be conducting more regular workshops with them in 2014. Ling Wiesser to conduct a series of Healthy Cooking workshops for the children as well to teach them independence. At the end of her workshops, the children learnt basic cooking skills and of the importance of eating healthily as well. Children got to taste foods that they personally prepared at the end of each session, motivating them to eat vegetables they had cooked themselves. The school has given feedback to us that the children have a better understanding of healthy living and were more aware of their personal hygiene practices. New Town Primary School is the first school we engaged for the WoW programme. The school has organised different meaningful activities for its group of latch-key kids, who are lonely and lack parental supervision after school. We came in as one of the partners to conduct life skills workshops for the children on Wednesday afternoons on a bi-weekly basis. For a start, a workshop on managing emotions was conducted for the children as they needed a place to be heard and to express their feelings. The YWCA was very honoured to have the local Ambassador of the Jamie Oliver Food Foundation, Ms Way YWCA Annual Report 2013/2014 • 31 COMMUNITY SERVICES & PROGRAMMES School Holiday Programmes Kwa, Vanilla Cookies and Chocolate Fudge Brownies. It also included an arts and craft session where youths could exercise their creativity to paint clay models. It was activities and events galore at the Youth Centre during the long school holidays. From creating their very own animated programmes utilising the Scratch software developed by the Massachusetts Institute of Technology, to an intimate sewing workshop to create a small bag and purse, to designing their own notebooks, and even Modern Batik Painting, the Youth Centre was abuzz with excited children and youths alike in June. The Pizza Making workshop on 18 June drew the highest attendance, with 21 children and youths turning up to get their hands dirty rolling up their personal pizzas. Other food-themed workshops also enjoyed good response such as Cookies Baking and Mochi Making. To mark the end of the school holidays, a MidAutumn Festival celebration was held. Workshops ran throughout the day, starting with Mooncake Making. The youths made both traditional and snow-skin mooncakes with the choice of red bean or lotus paste as their mooncake filling. After making their mooncakes, they embarked on creating their own lanterns for the celebration in the evening. Youth Centre On 1 March 2013, the YWCA Youth Centre opened as a “home away from home” sanctuary for youths between 13 to 18 years old living within the Outram vicinity to hang out, make new friends and acquire new skills. There is also a special relationship between the YWCA and good food as seen in the major food theme running through the Youth Centre workshops. WORKSHOPS Since January 2013, we have been conducting a series of culinary workshops with the AG Home girls every Tuesday afternoon. On 19 June, eight girls took up the challenge to prepare a main course and appetiser or dessert for their family members and YWCA Board members at our Junior Masterchef event. The girls put in their best effort to prepare and present their dishes, with many choosing ones they felt most comfortable preparing such as baked pasta and cookies. But some ventured into new territory with chrysanthemum konnyaku jelly and honeydew sago drinks to name a few. Most evident was how far the girls have come to learn and grow with us. Their newfound maturity could be seen in the skillful way they mastered their own kitchen counters even when time was running short. The girls further had a great bonding session with their family members over their home-cooked meals and received awards and certificates from the Board members who formed the judging panel. 32 • YWCA Annual Report 2013/2014 Other than culinary workshops, we were privileged to have volunteers Dorina and Ruth, to facilitate a series of sewing workshops for the girls as well. The two ladies dedicated every Tuesday afternoon in the month of May to impart sewing skills to the girls, introducing them to the mechanism of the sewing machine and helping them practice and construct a pouch and pillow, complete with pillowcase. When the sun set, a barbecue pit was set up to grill everyone’s dinner and some of the parents came to join in the fun. After dinner, they lit up the YWCA parking lot at Outram with their shining lanterns. The YWCA was also pleased to welcome Ms Way Ling Wiesser, volunteer ambassador from famed chef Jamie Oliver’s Food Foundation to run the inaugural Food Revolution Day in Singapore. On 17 May, Way and her friend Nathalie, came to facilitate a healthy cooking workshop for seven of our youths. The youths were taught two healthy kinds of pasta to educate them about food, empower them with the skills and knowledge to cook, and to inspire them to embrace their right to better food. The youths who attended at least five sessions in the June holidays were rewarded with an outing to the Youthphoria festival at the Singapore Discovery Centre on 29 June. It was a day of excitement and fun where the youths met stars from ‘Ah Boys to Men’, played carnival games and watched ‘Monsters University’ on a massive 3D screen. In September, the holiday programme started off with a series of culinary workshops such as Stuffed Tau Pok The year-end holiday programmes carried on the tradition of culinary workshops owing to its popularity and the youths had the change to hone their baking and cooking skills again with Cookie Decoration and other workshops. A Youth Centre Facebook page was set up to share the great things that are happening and for the youths to share with their friends. YWCA Annual Report 2013/2014 • 33 COMMUNITY SERVICES & PROGRAMMES Girls' Hostel Dr Tan has also been conducting these talks with MediaCorp, where tickets sell out swiftly. The YWCA is very privileged to be able to invite Dr Tan each year to provide our members with his insights on the world of investment. The YWCA Girls’ Hostel project commenced in 2013. It was set up in mind for young ladies between 18 to 25 years old to have a safe place for them to start afresh. This hostel serves as an option for young ladies who do not have a conducive home to return to after graduating from children’s and girls’ homes. Our hope is for these young ladies to practise independence and integrate themselves into society as they transit into adulthood. The YWCA is able to house up to 24 residents through referrals from such homes. ANNUAL GENERAL MEETING Four rooms on the third floor of YWCA Outram were refurnished into dormitory-style accommodation. All rooms were repainted in pastel colours to provide a comforting homely atmosphere and the windows were treated with privacy film. The bathrooms were also renovated and completely retiled. PROGRAMMES & ACTIVITIES Membership Chinese New Year Shopping The pioneering event saw huge success with 40 participants registering for it. Participants were not only ferried around in a chartered bus to factory outlets in Woodlands Terrace, but places like Seng Hua Foodstuffs and Asia Myriad as well. Our members who joined were able to purchase goods at discounted prices for Chinese New Year. As a value-added service, a sumptuous lunch was provided at Guilin Restaurant. 34 • YWCA Annual Report 2013/2014 The Annual General Meeting of the YWCA was held on 25 April 2013 and the new Board was instituted with Ms Tan Kee Leng as the President, and Ms Janet Tan and Mrs Dancy Thong as Vice Presidents. Senior Citizens’ Lunch Despite a quiet start this year, YWCA Membership and Programmes saw a huge growth of approximately 500 new members in 2013. Therefore, a series of new events and activities to engage members was laid out. As festive shopping sprees increase in popularity, the YWCA introduced its first Chinese New Year Shopping Trip for members on 2 February 2013. “What a Workout!”- THE Straits Times Life! Investment Talk The 2013 Investment Talk held on 5 March drew over 60 participants, having grown in scale since its inception in 2011. With guest speaker Dr Tan Kee Wee and his bountiful knowledge of Economics and Funds Management, this annual event has been both enriching and informative for new and experienced investors alike. On 24 October 2013, the YWCA held its Senior Citizen’s Lunch at the Sophia Cooke Ballroom at the Fort Canning Lodge. The staff put together a Peranakan lunch this year to celebrate, honour, acknowledge and thank a total of 97 senior citizens for their hard work, dedication and commitment to contributing to their families, the YWCA and our society through the years. There was open mic karaoke available for seniors to belt out much-loved song hits and performances by some of the staff themselves at this enjoyable luncheon with old friends and new. The YWCA was mentioned in The Straits Times Life! section on 25 October 2013 in the article, “What a Workout!” The article featured different kinds of water-based workouts such as Aqua Aerobics, which the YWCA offers weekly classes for. Our Aqua Aerobics classes have expanded and run on weekday mornings and evenings to cater to different schedules. Other popular water-based workouts Aqua Spin and Aqua Zumba classes will also be introduced in 2014. GOLDEN Y In 1995, a pilot programme, Golden Y Fellowship for senior members was started to meet the needs of ladies above age 60. They meet regularly for activities on Monday mornings from 11am to 2pm at the YWCA Outram. The ladies pay a nominal fee and enjoy the weekly fellowship programme which includes praise and worship, prayer and sharing, singalong sessions of songs of yesteryears, board games and lunch. Special programmes and outings are also planned for the ladies on festive occasions. For the year 2013, the Golden Y organised the following activities: • “Christmas After Glow” in January • Chinese New Year celebration in February • Golden Y Anniversary in March • Mother’s Day celebration in May • National Day luncheon in August 2013 also saw the start of two new initiatives in the Golden Y. Periodically, they hold a small potluck luncheon where the ladies can showcase their culinary skills. They have also set up a buddy system where the ladies are grouped based on proximity of their homes so that they can take care and look out for each other. On top of their own activities, the Golden Y actively supports YWCA events such as attending the Annual General Meeting, World Week of Prayer, participating in the Christmas Fair, performing at the Senior Citizen’s Lunch on the ukulele, and donating and helping in Flag Day. YWCA Annual Report 2013/2014 • 35 PROGRAMMES & ACTIVITIES Christian Growth Bible Study The YWCA recognises the importance of having regular bible study to help us in our growth as Christians. As such, a ladies’ bible study class is held once a fortnight, on every 1st and 3rd Wednesday of the month at 5.30pm at the YWCA Outram. World YWCA/YMCA Week of Prayer & World Fellowship The YWCA/YMCA/MYMCA World Week of Prayer was held from 11 to 15 November 2013. The theme for this year was “Be The Change”, drawing from the key Bible verse, “Do not conform to the pattern of this world, but be transformed by the renewing of your mind” (Romans 12:2). Three lunch fellowships were held on 11, 12, and 13 November, hosted by the YMCA, MYMCA and YWCA respectively. The YWCA fellowship had a turnout of 90 participants consisting of staff from all three associations and members of the public. Reverend Ivan Lee led the group in worship and was followed by Reverend Edwin Lam, Senior Pastor of Calvary Baptist Church who shared a message entitled “Delighting in the Presence of the Almighty”. In line with the theme to “Be The Change”, our beneficiary for the love offering was HighPoint Community Services Association, an association which helps rebuild broken lives of ex-offenders. The YWCA organises a lunchtime fellowship programme known as Joy Talk on every last Monday of the month at Fort Canning Lodge. The programme kicks off with a lunch fellowship followed by worship and the ministering of the word of God. Each month, pastors or pastoral staff from different churches are invited to speak at Joy Talk sessions. Through listening to God’s word, the attendees are encouraged to deepen their faith and strength in their walk with God. We give thanks for the steady attendance of 30 at Joy Talk each month. 29 April Speaker Denomination Dr Fong Choon Sam Dean, Singapore Baptist Theological Seminary Pastor Mary Lau Mennonite Church 27 May Pastor Thong 24 June Pastor Janet Yan 29 July Pastor Sim Kay Tee 26 August Rev Ivan Lee 23 September 28 October 36 • YWCA Annual Report 2013/2014 The Christmas Joy Talk was held on Monday, 9 December 2013 at the Fort Canning Lodge, Pool Terrace Room. It marked the end of the Joy Talk series for 2013 and the programme resumed in February 2014. Over 90 people attended the event including regular Joy Talk participants, ladies from the Golden Y Circle, staff, friends and members of the YWCA. Attendees were treated to a scrumptious Christmas lunch with Christmas Roast, Christmas Log Cake and many luncheon delights. Reverend Ivan Lee led the worship once again and Reverend Edwin Lam delivered the Christmas message aptly named Joy Talk Date 25 March Christmas Joy Talk Former Pastor, New Life Baptist Church Abundant Life Baptist Church RBC Ministries Compass Quest International “Christmas isn’t Christmas till it happens in your heart”. Reverend Lam shared that the true meaning of Christmas comes from within and through kind acts towards people around us. His message serves as a reminder that Christmas is more than a commercialised festival and is a time to reach out to God and family. PROGRAMMES & ACTIVITIES Others YWCA SAFETY ALERT APP The YWCA Safety Alert is a mobile phone application, which is designed to enhance the safety of young women anytime and anywhere. The mobile application is available for both iPhone and Andriod phones and can be downloaded free on the Apple App Store as well as Google Play worldwide. The total number of downloads have reached 13,891 since the launch of the app in July 2012. Topic When Death Will Be Swallowed Up By Life (2 Corinthians 5:1-5,15) Where Are We Heading (Matthew 7:13–14) Your Father Knows (Luke 12: 2234) Choose Joy! (Philippians 4:4) Are You Wise ? James 3:13-18) And now these three remain... (1 Corinthians 13:13) YWCA Annual Report 2013/2014 • 37 GLOBAL CONNECTIONS OUR VOLUNTEERS VISIT TO YWCA KUALA LUMPUR YWCA’s community services and programmes could not operate successfully without our pool of dedicated volunteers and donors. We are very grateful to have our YWCA Board and Committee Members who commit their invaluable time to support the running of the YWCA. We are also extremely blessed to have the backing of volunteers and donors ranging from corporates, church groups, individuals and even students who approach us to volunteer and fundraise for our causes. They give selflessly of their time, efforts and money to help us out through weekdays and weekends, come rain, shine or sometimes haze. On 31 March 2013, Ms Mavis Tsoi from the YWCA Board made a special trip to Kuala Lumpur (KL) to join the YWCA Kuala Lumpur Centenary Celebrations High Tea Event. It was a great opportunity to learn more about the programmes and services that the YWCA Kuala Lumpur offers as well as to foster closer ties with our overseas Sister Associations. Ms Tsoi accepted a copy of the commemoration book on YWCA Kuala Lumpur history entitled “Our Utmost for the Highest” on behalf of the YWCA Singapore. She also had the chance to meet up with President of YWCA (KL) Ramani, Datuk Rasammah Bhupalan, as well as Board members of the YWCA KL and Bahan at this event. Asian Girl Campaign In early October, the YWCA received an invitation from a volunteer to collaborate with The Garden of Hope (GOH) Foundation in Taiwan to organise the Asian Girl Campaign in Singapore. According to the GOH Foundation, the Asian Girl Campaign is a region-wide movement to promote the United Nations’ International Day of the Girl Child around Asia, which puts forth that we can empower the world through empowering girls. We joined in as one of the campaign partners to raise awareness of the problems faced by Asian girls and also to empower them to overcome such problems. The staff of YWCA showed our support for the International Day of the Girl Child on 11 October 2013 38 • YWCA Annual Report 2013/2014 by wearing the campaign scarves sent to us by GOH and making the butterfly hand gesture symbolic of the campaign. The gesture represents the changes butterflies go through in their lives to parallel the journey abused girls take during their recovery or the positive transformation of other girls in a society. This also represents the girl who regains her rights and soars in the air like a butterfly. In conjunction with our support of the campaign, YWCA conducted a Self-Care workshop for girls at the Sunbeam Place children’s home. The girls were taught that they have the right to say “No” when they feel unsafe or threatened as young women. They were given scenarios to analyse how to protect themselves from potential abuse. We look forward to more collaborations with the GOH Foundation and others in the upcoming year so as to advance the development of women and girls in body, mind and spirit. We would like to thank the GOH Foundation for inviting us to be the campaign partner representing Singapore. We wish to thank all the volunteers and donors who took their time volunteering with us and apologise in advance if any inadvertent error is made of mentions in the list below. We hope to welcome them again to be a part of the YWCA journey and know that “together, we can make the difference” in the lives of the needy in our community. Corporates Abbott Laboratories Avnet Asia Pte Ltd Bank of Tokyo-Mitsubishi UFJ Chanel Pte Ltd Dell Singapore Design Centre HSBC iqDynamics (Singapore) Pte Ltd Kohler Singapore Pte Ltd Realm of Tranquillity Resorts World Sentosa UTC Aerospace Systems (Customer Service – Aircraft Systems) UPS (Singapore) Pte Ltd UPS: Women’s Leadership Committee Schools/Partners Dunman High - Class of 4J’13 Innova Junior College ITE College West Jamie Oliver Food Foundation Ambassador - Ms Way Ling Wiesser Outward Bound Singapore Alumni SHFT - Paper Chase Raffles Girls’ School - Class of 213’’13 and Project Cats in Hats Raffles Institute Raffles Junior College Dance Club River Valley High School Singapore Management University - Project Tai Yang 2 Singapore Polytechnic - Community Service and Cultural Club Temasek Polytechnic Volunteer Facilitators Ms Nathalie Brochand Mdm Pauline Chua Ms Ruth Kowa Mrs Anne Loh Ms Dorina Nah Mrs Jennifer Ng Ms JJ Ng Mr Jeremy Nguee Ms Hazel Oh Ms Su Li Ying Ms Tan Kee Leng Jamie Oliver Food Foundation Ambassador - Ms Way Ling Wiesser YWCA Annual Report 2013/2014 • 39 CORPORATE & INDIVIDUAL PHILANTHROPY $40,000 and above Lee Foundation $20,000 and above Rutledge E&P Pte Ltd Singapore Totalisator Board $10,000 and above In Memory of Helen Hwang Aries Fresh Pte Ltd $5,000 and above International Baptist Church of Singapore iqDynamics (Singapore) Pte Ltd Melford Pte Ltd Singapore Telecommunications Limited Tan Kee Leng Wesley Methodist Church $2,000 and above Avnet Asia Pte Ltd Michelle Cheo Hui Ling Alex Khoo Kohler Singapore Pte Ltd Evelyn Ng Ong Kok Thai Punggol Secondary School Zalora Singapore $1,000 and above Airesearch Technology Pte Ltd Ankaraju Bharat Kumar Leung Yee Ping Seah Chee Hwee Singapore United Estates (Pte) Ltd Tan Kian Yong Teo Chai On Yow Meng Kee $500 and above Adeline Lee Hwee Hoon Capitaland Hope Foundation Chia Boon Seng Evelyn Tan Ee Ling Goh Soon Hong Erick Kowa Hazel Oh 40 • YWCA Annual Report 2013/2014 $200 and above Ang Geok Li Catherine Chan Swee Eng Chiam Shock Yuen Kelly Chong Li Foon Chu Tee Chui Dancy Thong David Chong Jacob Tan Teck Lee Lee Chun Wah Lim Soh Huan Margerat Chew Maureen Nguee Ng Ai Ling Patmos Imaging Sharon Seong Toh Hong Ting $100 and above Alice Cheong Kim Geok Chia Teck Hee Heng Kim Hong Khor Gek Choo Lee Huey Michelle Lim Pei Yu Lin Mike Ye Adeline Loo Choy Wan Ng Soo Khim Patricia Leong Ivy Song Ruth Sze Woon Shim Temasek Secondary School Evelyn Ng Tow Gek Beng United Parcel Sercices Pte Ltd Wang Xin Bin James Wu Ka Chung Yeo Pei Pei $50 and above Bana Zareena Nazeemali David Seah Andy Hey Lim Wen Feng Lye Hou Kwai M, Thevarani Ng Moon Ng Soo Chee Ong Pauline Soh Danny Tan Nick Tham Eileen Shirley Yeo Below $50 Alicia Cheong Si Qi Caroline Chua Cindy Koh Huang LiDuan Joseph Ong Sponsors Ben & Jerry’s Singapore Davis Guitars DKSH Singapore Pte Ltd F&N Foods Pte Ltd Hans Art Intune Music NTUC Fairprice Foundation Khong Guan Biscuit Factory (S) Pte Ltd Anita Lien Linda Lim Sze Hwa Passion Kites Storywise Lily Tang The Magic Hall Yong Wen Food (S) Pte Ltd DIRECTORY National Office 254 Outram Road Singapore 169051 Tel: 6223 1227 Fax: 6227 3650 Email: admin@ywca.org.sg YWCA Fort Canning Lodge 6 Fort Canning Road Singapore 179494 Tel: 6338 4222 Fax: 6337 4222 Email: admin@ywca.org.sg Educational Support Unit 254 Outram Road Singapore 169051 Tel: 6221 4335 Fax: 6222 3356 Email: esunit@ywca.org.sg Outram Kindergarten 254 Outram Road Singapore 169051 Tel: 6223 2604 Fax: 6222 3421 Email: kindergarten@ywca.org.sg Ang Mo Kio CDC Block 513 Ang Mo Kio Avenue 8 #01-2776 Singapore 560513 Tel: 6456 1087 Fax: 6456 8577 Email: amkcdc@ywca.org.sg Bedok CDC Block 24 New Upper Changi Road #01-608 Singapore 461024 Tel: 6448 0683 Fax: 6244 0904 Email: bedokcdc@ywca.org.sg Bishan CDC Block 185 Bishan Street 13 #01-323 Singapore 570185 Tel: 6258 9040 Fax: 6253 5652 Email: bishancdc@ywca.org.sg Bukit Gombak CDC Block 531 Bukit Batok Street 51 #01-136 Singapore 650531 Tel: 6567 1545 Fax: 6564 8947 Email: bukitgombakcdc@ywca.org. sg Jurong East CDC Block 324 Jurong East Street 31 #01-130/136 Singapore 600324 Tel: 6561 0009 Fax: 6563 4527 Email: jurongeastcdc@ywca.org.sg Outram CDC 254 Outram Road Singapore 169051 Tel: 6223 4556 Fax: 6327 1544 Email: outramcdc@ywca.org.sg Pasir Ris CDC Block 214 Pasir Ris Street 21 #01-256 Singapore 510214 Tel: 6582 6784 Fax: 6582 2924 Email: pasirriscdc@ywca.org.sg West Coast CDC Block 510 West Coast Drive #01-315 Singapore 120510 Tel: 6778 8326 Fax: 6778 6598 Email: westcoastcdc@ywca.org.sg Marine Drive CDC Block 66 Marine Drive #01-202 Singapore 440066 Tel: 6344 1942 Fax: 6346 1094 Email: marinedrivecdc@ywca.org. sg McNair CDC 7 McNair Road Singapore 328516 Tel: 6299 7510 Fax: 6295 4702 Email: mcnaircdc@ywca.org.sg YWCA Annual Report 2013/2014 • 41 ”And now these three remain: faith, hope and love. But the greatest of these is love.” 1 Corinthians 13:13 YWCA of singapore Young Women’s Christian Association 254 Outram Road Singapore 169051 Tel: 6223 1227 • Fax: 6227 3650 Email: admin@ywca.org.sg Website: www.ywca.org.sg ISSN: 1793-5962