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Helping Adults Learn New Software Fast Wendy Passman, Kaplan
www.eLearningGuild.com Helping Adults Learn New Software Fast Wendy Passman, Kaplan IT Learning (STT Trainer) 307 April 14-17, 2008 Orlando, FL Helping Adults Learn New Software Fast Developing Effective Training Conducive to Effective Learning Wendy Passman Kaplan IT Learning The Keys to Successful IT Training Engaging Content Contributes to Learner Retention Get Introduced Without Being Overwhelmed Remember Quickly Learn at Their Own Pace Prove Competency Get Easy Access to Help The Keys to Successful IT Training Flexible and Timely Training Provide Alternative Learning Modes Process-Focused Learning Intertwined with Application Function Available Just-in-Time Session 307 – Helping Adults Learn New Software Fast – Wendy Passman, Kaplan IT Learning (STT Trainer) Page 1 April 14-17, 2008 Orlando, FL The Keys to Successful IT Training Process Driven Simulation Based Training Show Me Let Me Try Let Me Self Assess Let Me Try Again Assessment Just In Time Support Challenges to Effective Training Programs Challenge #1: Domino Effect Implementation/upgrade misses project milestones Training development & delivery dependent on completion Starting training development and delivery too late: ´ insufficient time to train too early: ´ application will change; users will forget; or both Session 307 – Helping Adults Learn New Software Fast – Wendy Passman, Kaplan IT Learning (STT Trainer) Page 2 April 14-17, 2008 Orlando, FL After initial training, concepts remain, details forgotten No mechanism in place for training new hires COMPETENCY Challenge #2: Learning Curve Go live Preparation Post-Implementation Challenge #3: Need to Keep Content Current Training must keep pace New versions Changes in business process Costs must be kept low Limited budgets for training maintenance Limited human resources Conquering the Challenges Developing Effective Learning for IT Training Session 307 – Helping Adults Learn New Software Fast – Wendy Passman, Kaplan IT Learning (STT Trainer) Page 3 April 14-17, 2008 Orlando, FL Conquer Domino Effect Challenge Prepare for the Inevitable Shifting Timelines Plan for application development changes Create content simultaneously & collaboratively Choose effective content development tools Conquer Learning Curve Challenge Provide Complete Training Solution Value of a Blended Approach? ILT Complimented with Self-paced Learning Realistic “Simulated” Non Threatening Environment Knowledge Assessments Just-in-Time Training and Support Conquer Outdated Content Challenge Invest in Authoring Tools That Provide: Rapid Development & Updating Easy Maintenance Collaborative Authoring Support Project Management Tools Session 307 – Helping Adults Learn New Software Fast – Wendy Passman, Kaplan IT Learning (STT Trainer) Page 4 April 14-17, 2008 Orlando, FL IT Software Training Techniques for Developing Effective Training Solutions Effective Learning - Tip #1 Meet The Varying Needs of Learners Accommodate Pace Accommodate Learning Style – Audio, Visual? Working Style Left click, right click, keyboard shortcut Effective Learning - Tip #2 Task Oriented Simulations Provide Retention Based Training Float-over window Visual “Landmarks” Grouping Steps Supportive Documentation Session 307 – Helping Adults Learn New Software Fast – Wendy Passman, Kaplan IT Learning (STT Trainer) Page 5 April 14-17, 2008 Orlando, FL Access to Help - Documentation Effective Learning - Tip #3 Reduced Development Time – Equates to Quality Content Choose tools that use a single source file to publish into multiple forms of content: Demo Training Assessment Just-in-Time Documentation Classroom From A Single Authoring Effort… Enterprise Applications Capture Windows Apps Edit Assess Demo Custom Help Train Document STT file Publish Custom Apps Web Apps ….generate demos, training, assessments, documentation, help, and custom outputs Session 307 – Helping Adults Learn New Software Fast – Wendy Passman, Kaplan IT Learning (STT Trainer) Page 6 April 14-17, 2008 Orlando, FL Effective Learning - Tip #4 Choose Tools With a Complete Solution Project Management Content Management Global Standards Resource Management – External Content Multi Author Support Workflow Tracking Helping Adults Learn New Software Fast Summary: • • • • • • • Engaging Flexible Timely Process Driven Live Like Simulations Collaborative Content Development Life Cycle Management Questions? Wendy Passman Kaplan IT Learning wendy.passman@kaplan.com 678-277-3231 Session 307 – Helping Adults Learn New Software Fast – Wendy Passman, Kaplan IT Learning (STT Trainer) Page 7
