An Information About Our Services

An Information
Guide
About Our Services
What is the London & Middlesex
Housing Corporation?
LMHC
LMHCisanon‐pro itcorporationprovidingsubsidizedhousingfortheCityofLondonand
theCountyofMiddlesex.Wearethelargestproviderofrent‐geared‐to‐incomehousingin
theLondonandMiddlesexarea.LMHChasapartmentsinLondon,Strathroy,Dorchester,
Newbury,Parkhill,andGlencoe.WealsooffertownhousesforfamiliesinLondon,
StrathroyandNewbury.
LMHCemploysapproximately57staffinseveraldepartments,includingAssetsand
PropertyServices,FinanceandAdministration,TenantAdministration,andClient
Services.Cleaningofapartmentbuildings,landscapingandsnowremovalaresomeofthe
servicescontractedouttoprivatecompanies.
LMHCoperatesunderseveralacts,includingtheHousingServicesAct(2011),Residential
TenanciesAct(2006),theCityofLondon’sHousingDivisionNotices,thePersonal
InformationProtectionandElectronicDocumentsAct,S.C.2000(PIPEDA),andthe
FreedomofInformationandProtectionofPrivacyAct(FIPPA),pursuanttotheSocial
HousingReformAct(2000),reg.643/00.
WesupportforawiderangeofspecialneedsclientswithintheLondonandMiddlesex
communities.
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What is Rent Geared to Income?
RGI
Rent geared to income is:

Rentthatischargedbasedonaperson’sincome,andchangesastheirincomechanges.

30%ofanindividual’sgrossincomefromallsources(suchasemployment,OldAge
Security(OAS),CanadaPensionPlan(CPP),EmploymentInsurance(EI),andinterest
incomeonsavingsorinvestments).

Rentthatisdeterminedaccordingtoapre‐establishedrateschedule,basedonthe
totalnumberofpeopleinahousehold,forindividualsinreceiptofOntarioWorks
(OW)orOntarioDisabilitySupportProgram(ODSP)bene its.
Basic criteria for eligibility for RGI:

Mustbe16yearsofageorolder.

MustbelegallyeligibletoresideinCanada(i.e.Canadiancitizen,landedimmigrant,
refugeeclaimant).

MustnotowemoneytoanyothersocialhousingproviderintheprovinceofOntario,
includingotherhousingcorporations,co‐opsandnon‐pro its.

MustnothavebeenconvictedofanoffenceundertheCriminalCodeofCanadarelated
torent‐geared‐to‐incomeassistancewithinthepasttwoyears.

MustnothavebeenfoundbytheLandlordandTenantBoardtohavemisrepresented
his/herhouseholdincomeinrelationtosubsidizedhousingwithinthepasttwoyears.

Musthavesoldanypropertytheyownwithinsixmonthsofbeinghousedina
subsidizedunit.

Mustbeabletoliveindependentlywithorwithoutsupportservices.Ifsupport
servicesarerequired,theymustbeinplaceatthetimeaunitisoffered.Insomecases,
LMHCmayrequestthatan“IndependentLivingAssessment”becompletedbya
physician,psychiatristorotherhealth‐careprofessionalorserviceprovider.
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How Do People Apply?
Applications
AllapplicationsforsubsidizedhousingareprocessedthroughtheCityofLondon’s
HousingAccessCentre(HAC),whichislocatedat:
379DundasStreet,Suite116
Phone:519‐661‐0861
Fax:519‐661‐4466
Theirof icehoursare:
MondaytoThursday:
8:30a.m.—12:00noonand
1:00p.m.—4:00p.m.
Friday:8:30a.m.—12:00noon
ThestaffatHACalsocompleteapplicationsatemergencysheltersinbothLondon&
MiddlesexCounty.
HACdeterminesbasiceligibility,prioritystatus,andwaitlistselections.Thevarious
housingproviders illtheirunitsbasedonthewaitlistprovidedbyHAC.
Applicantscanchoosewhichwaitliststheywishtogoon(e.g.non‐pro it,co‐op,or
LMHC).Whenanapplicantisatornearthetopofthewaitlistandavacancybecomes
available,theywillbecontactedbythehousingprovider.Housingprovidersmayrequest
additionaleligibilityandscreeninginformation.LMHCwillrequestthefollowing:

Landlordandreferencecheck

Proofofallincome,bankaccountsandassets

Currentrentreceipt(ifapplicable)

Independentlivingassessment(ifapplicable)

ProofofCanadianresidency,birthcerti icates,immigrationpapers,SINcards
Pleaserefertowww.housing.london.caforadditionalinformation.
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Housing Options
Housing
Seniors:

1219units

SixbuildingsinLondonofferingonebedroomapartments(modi ied,wheelchair
accessibleunitsavailableattwoLondonbuildings,andoneinStrathroy)

Stoveandrefrigeratorincluded

Heat,hydroandwaterincluded

Coin‐andcard‐operatedlaundryfacilitiesineachbuilding
Adults:

1180units

EightbuildingsinLondon— iveofferingonebedroomunits,andfourofferingone
bedroomandbachelorunits; ivebuildingsinMiddlesexCountyofferingonebedroom
apartments

Stoveandrefrigeratorincluded

Heat,hydroandwaterincluded

Coin‐andcard‐operatedlaundryfacilitiesineachbuilding
Families:

884units

NinefamilycommunitiesinLondon,mostlytownhouses;somesemi‐detached,some
detachedbungalows;someoftheseunitshavewheelchairaccessibility,andsomehave
modi icationsforphysicallychallengedtenants

OnefamilycommunityinStrathroyandoneinNewbury

Two,three,four,and ivebedroomunitsavailable

Heat&coldwaterisincluded,andhydroisnotincluded

Stove,refrigerator,andlaundryequipmentarenotincluded
Rent Supplement:
Thisprogram(onceadministeredbyLMHC,butfoldedintotheCityofLondon’s
operationsin2013)providesRGIunitsintheprivatesectorinLondon.Tenantspaytheir
portionoftherentdirectlytotheprivatelandlord,andtheCityofLondonpaystherest
(thedifferencebetweenmarketrentandwhatthetenantpays).Therearenumerous
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buildingsorcomplexesavailabletoapplicants.Applicantsapplyforthisprogramthrough
HAC.
Offering of Units
Offering
Thewaitlistissortedbythedateonwhichanapplicantappliesforhousing,thenbyany
prioritystatusthatmaybeassignedbytheHACstaff(specialprioritystatusfordomestic
violence,orurgentstatusforpeoplewithsocial,medical,safety,orhomelessissues).All
otherapplicantsarecategorizedaschronological.High‐needchronologicalapplicantswill
beofferedeverytenthvacancy.
ThewaitlistismanagedbyHAC.Whenanapplicantisatornearthetopofthelistforone
ofthebuildingsorcomplexeswhichtheyhavechosen,thehousingproviderwillcontact
theapplicantwhenavacancyoccursinthatbuildingorcomplex.AtLMHC,theTenant
Placementteamco‐ordinatesthis.
IfapplicantsoragenciesneedinformationregardingLMHCvacanciesorwaitlists,they
maycall519‐434‐2765:



ForSeniors&thecounty:
ForAdults:
ForFamilies: ext.263
ext.248
ext.217
Atthetimeoftheleasesigning,anewtenantisresponsibleforpayingthe irstandlast
month’srent.
The irsttwomonths’paymentsmaybewaivedif:



Thetenanthasalreadypaidtheircurrentlandlord
Thetenantisrequiredtogive60daysnotice,and
Thetenantcanproducearentreceipt
Subsequentmonths’rentpaymentsaredueonorbeforethe irstdayofeachmonth.
Undercertaincircumstances,arrangementsmaybemadefordirectpaymentofrentfrom
OWorODSP.
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London Properties:
Family:
1. Limberlost
2. Huron
3. Boullee
4. Marconi—Semis
5. Marconi—Townhouses
6. AllanRushGardens
7. PondMills
8. Southdale/Millbank
Senior/Adult:
9. 872William(A)
10.202McNay(S)
11.632Hale(S)
12.580Dundas(A)
13.170Kent(S)
14.136Albert(A)
15.241Simcoe(A)
16.39Tecumseh(A)
17.30Baseline(S)
18.200Berkshire(A)
19.1194Commissioners(S)
20.85Walnut(S)
21.304Oxford(A)
22.345Wharncliffe(A)
23.359Wharncliffe(A)
Legend: A=Adult,S=Senior,F=Family NOTES:
__________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ 8
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Middlesex Properties:
Strathroy:
125HeadStreet(S)
49BellaStreet(A)
PennyLane(F)
Glencoe:
157Simpson(A)
Newbury:
10YorkStreet(A)
28&30YorkStreet(F)
7&9Tucker(F)
23&25Broadway(F)
Dorchester:
2061DorchesterRoad(A)
Parkhill:
1249Ellen(A)
NOTES:
__________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ Client Services Department
Client Services
LMHCismuchmorethanjustalandlord.Wealsoprovidesupportstohelpourtenants.
Community Relations Workers (CRWs):

Providecrisisintervention,practicalcounsellingandguidance,casemanagement,and
referraltoappropriateagenciesandservices.

Facilitatecommunitydevelopmentopportunities.

Coordinateprogramsandserviceson‐site.

Mediateagreementsbetweentenantswhoareinsocialcon lict.

Actasaliaisonbetweentenantsandsocialserviceagencies.

Fosterhealthytenantgroupsbyprovidingsupportandrecommendationsforfunding.

Workcloselywithtenantgroupsatallourhousingcomplexesandapartment
buildings,todelivermeaningfulsocialprograms.

WorkcloselywiththePropertyManagementteamstoresolveanti‐socialbehaviorand
othertenantdisputes.

WritereportsandmakerecommendationstoPropertyManagementregarding
evictions,housekeeping,squalorsituations,coping,andsupportservices.Inaddition,
theCRWsmaywritecommunitydevelopmentproposals,statisticalreports,andwork
onotherClientServicesinitiativesasneeded.

Serveonvariousagencycommittees(e.g.HealthAccessGroup(HAG),RentBank,Skills
Camp,SouthdaleProviderNetwork,NortheastCommunityDevelopmentWorking
Group,LondonClean&Green,NeighbourhoodWatch,andtheHostelstoHomes
Project.
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Tenant Groups (Tenant Associations
and Social Clubs)
Groups
TheLondon&MiddlesexHousingCorporationencouragestheestablishmentoftenant
groupsinallapartmentbuildingsandtownhousecomplexes.Tenantgroupscanorganize
anddelivervariousprograms,recreationandsocialactivitiesforthetenantsinthe
buildingsortownhouses.Eachbuildingisequippedwithaloungeandattachedkitchen,
andeachfamilycomplexhasbeenassignedatleastonetownhouseasacommunity
centre.
Tenantgroupsoffersomeofthefollowingactivities:coffeeclubs,pot‐luckdinners,euchre
anddartleagues,movienights,bustrips,reasonablypricedbreakfastsandlunches,and
specialeventssuchasThanksgivingdinner,Christmasdinner,Easterdinner,partieson
Valentine’sDay,St.Patrick’sDayandHalloween,summerbarbeques,birthdayparties,
lawnsalesandbazaars.
Severalofthefamilycommunitieshaveoutsidecommunityagencyworkersplacedonsite.
TheseworkersprovideservicessuchastheOntarioEarlyYears,FamiliesFirst,
counseling,emotionalsupport,andhealthpromotionandeducation.Someofthe
programstheydeliverorfacilitateincludeEnglishasaSecondLanguage(ESL)classes,
literacyclasses,drop‐ins,nutritionandcookingclasses,foodbanks,clothingexchanges,
wellbabyclinics,andwomen’ssupportgroups.Otherprogramsmightincludeparenting
support,afterschoolclubs,jobsearchclubs,andpublichealthprograms.
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Community Development Initiatives
and Partnerships
CD
Thefollowingaresomeoftheprogramsandeventsthatareavailableinoursitesand
buildings.Someareprovidedbyoutsideagencies,andothersareconductedbythetenant
groups.
Family Sites:
ParentSupportProgram
WeeklyFoodDistribution
YouthBibleStudy ToddlerPlayGroup BoardGameNight KidsBingo BreakfastClub
Meet&GreetNight Well‐BabyClinics PeerRecreationGroup
SpecialEvents(parties,
Christmas,&Easter)
Senior Buildings:
ExerciseClasses
Bingo
Teas DinnersClub
BloodPressureClinics
Sing‐a‐longs
EuchreNights
MovieNights
Librarymorning
CoffeeClubs
Soup&SandwichLunch
Darts
PotLuckDinners MonthlyBreakfastClubs
ReligiousServices IncomeTaxClinics
SpecialEvents(Valentines,St.Patrick’s,Halloween,BBQ,etc.)
BusTrips(Wal‐Mart,variousmalls)
Adult Buildings:
CoffeeClubs HobbyNight Shuf leBoard
CardNight SpecialEventsforholidays
GirlsClub
SpanishBibleStudy
CoffeeTime
TeenMovieNight
KidsMovieDay
AdultBingo
HomeworkClub
AfterSchoolPrograms
WeeklyYouthPrograms
ReadingProgram
JuniorLeadership
ClothingExchanges
YahtzeeNight
ArtClass
PotLuckDinners
ClothingExchanges
InvitedSpeakers( ireandambulance)
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Support Services for Seniors
Seniors
The Victorian Order of Nurses (VON) providesthefollowingsupportprograms
inLMHCseniorsbuildings.
WellnessLinkisauniqueweeklysupportprogramofferedtoalltenantsindesignated
LMHCbuildings.Thisprogramhelpstenantsremainindependentintheirapartmentsby
providingservicessuchasfoot‐careclinics,safetychecks,exerciseclasses,bloodpressure
clinics,clothingexchanges,etc.WellnessLinkiscurrentlyofferedinallofoursenior
buildings,aswellasourWharncliffe,OxfordandAlbertadultbuildings.
SupportiveHousingisanalternativetonursinghomesorothercarefacilitiesfortenants
whowishtoremaininthecommunity,butneedspecialcareona24‐hourbasis.This
serviceisavailableintwobuildings;oneis24‐hour“on‐call,”andtheotheris24‐hour“on
site.”Thereisawaitinglistforthisprogram,andapplicationsshouldbesenttoHAC.
Flexcareisaprogramthatprovidesamore lexibleandresponsiveapproachtoclient
needs.ItisfacilitatedbytheCommunityCareAccessCentre(CCAC).Onesupportagency
isineachbuilding,
whichprovidesmoreconsistentcare,becausethesamePersonalSupportWorkers
(PSWs)areinthesamebuildingsallthetime.Personsinterestedintheprogrammust irst
beassessedbytheCCAC.Flexcareiscurrentlyprovidedinallourseniorbuildings,aswell
asOxfordandWharncliffe.
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Special Programming
Programming
LMHCrunsadaytimeSummer Recreation Program forchildren5‐12yearsofage
annuallyateachfamilysiteduringthemonthsofJulyandAugust.Theprogramconsistsof
daytrips,sports,drama,artsandcrafts,etc.
Rookie League isabaseballprogramofferedtochildren9&10yearsoldwholiveon
thefamilysites.ThisprogramisrunbyvolunteersfromLondonPoliceServiceand
LondonMajorsBaseball.
Joe League isabasketballprogramofferedforteensaged12to15wholiveonthe
familysites.ThisprogramisalsorunbyvolunteersfromLondonPoliceService.
Community Clean-Up Days areheldatselectedfamilysitesthroughoutthe
summer.Tenantsandtheirchildrencansignuptovolunteertocleantheircomplex,
participateinraf les,havelunch,andinteractwithtenantsofallages.
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Additional Partnerships
Partnerships
ACTIII
LondonHumaneSociety
AddictionServicesofThamesValley
LondonInterCommunityHealthCentre
AIDSCommitteeofLondon
LondonPoliceServiceandCORUnit
AliceSaddyAssociation
LondonPublicLibrary
Anago(Non)ResidentialResources
LUSOCommunityServices
AnimalCareandControlServices
MerrymountFamilySupportandCrisisCentre
ArgyleCommunityResourceCentre
Middlesex‐LondonHealthUnit
BoysandGirlsClubofLondon
MissionServicesofLondon
BresciaUniversityCollege
MySister'sPlace
CheshireHomesofLondon
Childreach
NeighbourhoodResourceAssociationofWestminsterPark
(NRAWP)
NeighbourhoodWatch
Children'sAidSocietyofLondonandMiddlesex
NorthParkCommunityChurch
CityofLondon
NorthwestLondonResourceCentre
CommunityCareAccessCentre
Pathways
CommunityLivingLondon
QuadCountySupportServices
CrimeStoppers
SearchCommunityMentalHealthServices
Domino'sPizza
SouthLondonNeighbourhoodResourceCentre
EastLondonUnitedChurchOutreach(ELUCO)
SouthdaleChaplaincy
EverestCollege
St.Paul'sCathedral
FamiliesFirstCAPC
Starbucks
FamilyNetworks
StockTransportation
FocusonArt
Streetscape
GatewayChurch
UnitedWayofLondonandMiddlesex
GlenCairnCommunityResourceCentre
UnityProject
HealthZone
WesternUniversity‐ArthurLabattFamilySchoolofNursing
HighburyGospelHall
JoeKool's
WesternUniversity‐FacultyofHealthSciences(LiTpro‐
gram)
WesternUniversity‐FacultyofSocialScience
JohnHowardSociety
WesternUniversity‐IPHER
LifeResourceCentre
VictorianOrderofNurses(VON)
LimberlostChaplaincy
WestParkBaptistChurch
LondonCleanandGreen
WingsofPrayerMinistries
LondonCommunityResourceCentre
Women'sCommunityHouse
LondonFireDepartment
WOTCH
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2011 partnerships
Notes
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17
379 Dundas Street, Suite 207, London, Ontario, N6B 1V5
379 rue Dundas, bureau 207, London, Ontario, N6B 1V5
www.london-housing.ca
telephone / téléphone: (519) 434-2765  fax / télécopieur: (519) 679-7000
Revised:April2013
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