Texas State Technical College Harlingen Noel

Texas State Technical College Harlingen
Noel-Levitz Student Satisfaction Inventory Results
Fall 2014
TSTC Harlingen
Institutional Research Committee
Members:
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Norma Colunga-Hernandez, Chair
Greg Ayala, Vice Chair
Arnold Garza
Mehrdad Hosseinpour
Antonio Jayoma
Lydia Ramos
Nancy Russell
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Diana Lucio
Melani Zuniga
Celina Garza, Ex-Officio, IE&R
Ester Bodnar, Ex-Officio, IE&R
Maria Magaña, Recorder, IE&R
Celina Solis-Hernandez, Ex-Officio, IE&R
Gus Perez, Ex-Officio, IE&R
Charge:
Charged with oversight of institutional research and assessment
activities. The committee:
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Reviews selected reports of results from data, surveys, and studies
Identifies opportunities for improvement in operations, service, programs or
assessment outcomes based on the results of the data, surveys and studies
Communicates its findings with the Strategic Planning & Measures and
Standards Committees for consideration and inclusion in subsequent
improvement plans or long-term monitoring of areas of concern
Submits recommendations to the President’s Cabinet
What does Noel-Levitz measure?
Noel-Levitz measures student satisfaction and priorities,
showing how satisfied students are as well as what issues
are important to them.
Importance
Captures three scores for prioritizing
Importance
Satisfaction
Satisfaction
Performance
Gap
Demographic report
LOGO
Demographics of Student Respondents
Total Survey Responses: 1,741
Gender Distribution
Average Age of Our Students
25 to 34
17.04%
47.99%
35 to 44,
7.83%
52.01%
45 +
7.83%
18 and
under
21.24%
19 to 25,
50.96%
1,719 Responses
1,714 Responses
Why and When Students Are Here
Why Our Students Are Here
When our Students Are Here
Vocational/
Technical
6%
Certification
5%
Transfer to
Another
College
25%
Other
7%
1,664 Responses
Weekend
Evening
SelfImprove/
Pleasure
1%
Associate
Degree
56%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
1,709 Responses
Day
Factors to enroll
Factors in decision to enroll
Importance/Very important
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
90% 89%
75%
65%
56% 55% 68% 51%
33%
What’s Important to
Students
LOGO
Areas of Greatest Importance
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Cost
Adequate financial aid
Class scheduling
Developing thinking skills
A safe and secure campus
Course options
Intellectual growth
Knowledgeable Academic Advisors
Strengths and Challenges
LOGO
Our Strengths: Areas of Greatest
Satisfaction
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Developing thinking skills
Adequate library resources
Well maintained campus
Engaging in complex thinking and problem solving
Helpful bookstore staff
Experiencing intellectual growth
Knowledgeable faculty
Approachable Academic Advisors
Our Challenges
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Providing timely feedback on student progress
Adequate parking space
Provide well lit and secure parking lots
Convenient class schedules
Approachable/helpful library staff
Teaching how to approach and solve problems
Offering internships/practical experience for
degree/certification
Summary scores
LOGO
TSTC Harlingen Fall 2014:
Summary Scores
100%
TSTC HARLINGEN
NATIONAL GROUP
90%
80%
76%
78%
77%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Satisfaction
Likelihood to re-enroll
Percent of students satisfied or very satisfied;
Percent of students probably or definitely likely to re-enroll
Celebrate our strengths
Three key ways to build on strengths
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Provide positive feedback to
the campus
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Use high performing areas as models for other departments
3
Incorporate your strengths into your recruitment and marketing messages
Address our challenges
Three key ways to respond to challenges
1
Easy, immediate response items, i.e., “just do it”
2
Incorporate into long term, strategic plan and assessment plans 3
Change perceptions with information through continuous quality improvement
How to use data for annual assessment plans
 The survey measures various facets of student satisfaction in key areas,
including:
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Academic Advising/Counseling
Academic Services
Admissions and Financial Aid
Campus Climate
Campus Support Services
Concern for the Individual
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Instructional Effectiveness
Registration Effectiveness
Responsiveness to Diverse Populations
Safety and Security
Service Excellence
Student Centeredness
 The Office of Institutional Effectiveness and Research also disaggregates survey
results by instructional program
 Programs and administrative units can use the NL survey as their instrument of
choice in their annual administrative assessment plans to measure student
satisfaction, customer service and/or service efficiency.
 Results can be used to identify strengths and areas in need of improvement
 Results can also be evaluated for change/trends over time
The power of the
data comes when
you use it and
communicate
around it!
THANK YOU!
For More Information on the Noel-Levitz Survey, Visit
the IE&R Website Survey/Student Studies Page at:
http://www.tstc.edu/harlingenier/studentstudies
Contact Institutional Effectiveness & Research Staff:
Celina Garza, AVP for Institutional Assessment
celina.garza@tstc.edu
Ext. 4050
Gus Perez, Systems Analyst
gperez@tstc.edu
Ext. 4059
Ester Bodnar, Assistant Director
Ester.bodnar@tstc.edu
Ext. 4355
Maria Magana, Administrative Assistant
Maria.magana@tstc.edu
Ext. 4051
Celina Solis-Hernandez, Institutional Research
Specialist
celina.solis-hernandez@tstc.edu
Ext. 4053