WR DEC-Janv 2003-4 - Airports Council International

AIRPORTS COUNCIL
INTERNATIONAL
OCTOBER 2005 - #4
ACI LAUNCHES NEW
SERVICES FOR
MEMBERS
Dear Members,
he joint ACI-IATA programme for
surveying airport customer satisfaction,
AETRA, will be replaced from 1 January 2006
with ACI’s new Airport Service Quality
programme. This similar management tool,
described in the current issue of World
Report, is designed for airports and their
customers and run solely by their airports
association to ensure a better tailored
service with high value.
T
A second subject developed in this
edition covers training opportunities. When
we launched the ACI Global Training Hub two
years ago, we could not have predicted how
positively our members would respond. As a
result, we are launching a number of new
programmes including specific courses for
airports to enhance safety and security, as
well as a joint ACI/ICAO course on user
charges, our user charges advisory service
and a new ground handling advisory service.
Many of our training initiatives are memberdriven, and we continue to welcome your
suggestions for future programmes.
In a few weeks, the ACI World Annual
General Assembly will convene in Auckland.
A top-notch programme, new conference
features such as the ACI Campus and great
business networking possibilities await you.
I look forward to seeing you there.
Best regards,
AIRPORT SERVICE QUALITY
NEW ACI PROGRAMME REPLACES AETRA
ustomer feedback is one of the best measuring sticks to judge if an airport’s service
investments are meeting their mark. Hearing from the customer year-round, year after year,
provides airport management teams with valuable guidance on how to select the areas that need
improvement. Benchmarking against other airports – both regionally and worldwide – adds a wider
dimension to the airport’s understanding of the customer’s perception.
C
For the past two years, ACI has worked with IATA on a jointly managed product called AETRA
to provide this information. Participating airports regularly tell us just how useful this data is for
them. At the same time they want to make sure that the product keeps airport interests in the
forefront and takes into account their specific measurement needs. That is why at the end of this
year when the joint agreement with IATA expires and AETRA is terminated, ACI has decided to
provide a new replacement service called Airport Service Quality (ASQ) under sole ACI
management. In this way, ACI can guarantee a seamless transition for current users as well as
create an improved product tailored to meet airport requirements.
To ensure a smooth migration in January, the new ASQ programme provides full continuity with
the questionnaire, the methodology, the existing survey and reporting deliverables and the
fieldwork which remain unchanged at this time. The ASQ team will be adding new features in 2006
and enhancing airport feedback and improvement possibilities. The airports currently signed up for
AETRA can rest assured that they will continue to receive the proven and established benchmarking
services. All have been contacted via calls and information sessions, and to date over 40 of the
current 67 AETRA airports have committed to joining ASQ from January 2006. Additionally, several
OCTOBER 2005 - #4
PAGE 2
more airports have committed to participate for the first time and will be active in the ASQ
programme when it kicks off in January.
ACI World Headquarters
P.O. Box 16
1215 Geneva 15 - Airport
Switzerland
Tel: (+41) 22 717 85 85
Fax: (+41) 22 717 88 88
E-mail: aci@aci.aero
Website: http://www.aci.aero
To enhance the value of the new ASQ programme, ACI will establish a high-level Global Airport
Strategy Forum to discuss research and implementation strategies in addition to today’s annual
regional airport forums. Furthermore, ACI will optimize the programme output by customizing the
reports to any format that meets the airport’s needs. For those airports that would like their own
quarterly data faster, ACI will offer a Hot Alert Service enabling airports to receive their own results
before the full report is published.
Under ACI management, we hope to see more and more airports joining the programme and
contributing to its definition and evolution. Airports that are interested in signing up may request
their participation form anytime and they will become active participants as of January 2006 in the
ASQ programme. ■
Please contact ACI HQ or send an e-mail to asq@aci.aero.
Chairman:
Niels Boserup
Copenhagen Airports A/S
‘AIRPORT SERVICE QUALITY’ 2006
IN ABU DHABI
Director General:
Robert J. Aaronson
Directors:
Paul Behnke
CI is delighted to announce that Abu Dhabi International Airport will host the next Airport
Service Quality Conference and Exhibition from 13-15 March 2006. Airports and aviation
industry stakeholders will again focus on customer service issues, but with a new angle: “why
service excellence pays off”.
A
David Gamper
Linda Johnson
Anne McGinley
Editor - World Report:
Nancy Gautier
Regional offices in Brussels,
Merida, New Delhi, Hong Kong
and Washington, DC.
ACI ICAO Bureau-Montreal.
IN THIS
ISSUE
...
ALSO
IN THIS
ISSUE...
✈ New Airport Service Quality
✈ ACI Training Opportunities
✈ World Annual General
Assembly
Conference topics will cover the commercial aspects and opportunities of quality customer
service at airports including passenger spending, brand perspectives and parking and traffic
management. Terminal redesign, passenger processing technologies and solutions, quality and
crisis management, marketing as well as employee training will complete the agenda.
To complement these sessions, ACI is introducing two new features to this year’s event:
enhanced networking and new training opportunities. A networking afternoon has been reserved
in the schedule to afford attendees with the time and space to meet with colleagues and business
partners to discuss a variety of subjects related to the theme of the conference. The training
session will be offered as a full-day workshop organized by ACI for attendees who want more indepth training in customer service and the commercial aspects of service quality.
Excellence in customer service is a key ingredient for success for ACI’s airport members and
World Business Partners. That is why the Airport Service Quality Conference and Exhibition is
relevant to airport directors and senior management; commercial, terminal and passenger service
managers; quality coordinators; airport management companies; suppliers, retailers, brands,
consultants, and all who have a technical and commercial interest in airport services.
The successful premier conference was held in Kuala Lumpur, Malaysia, in June of this year.
Over 220 delegates, exhibitors and sponsors enjoyed a first class event with excellent networking
opportunities and gave above-average satisfaction ratings. As in June, the 2006 event will once
again include the AETRA awards ceremony, in recognition of the top performers in 2005 in the
eleven customer satisfaction survey categories. ■
✈ Bulletin Board
For more information or pre-registration send an e-mail to AUH06@aci.aero.
OCTOBER 2005 - #4
PAGE 3
15th ACI ANNUAL WORLD GENERAL ASSEMBLY
Auckland: Space for ACI Delegates to Think, Play and Enjoy!
O
ver 500 ACI airport members and industry stakeholders from 52
countries worldwide will gather to address the theme of Airports and
Tourism – a Partnership for Growth at this year’s 15th ACI Annual World
General Assembly. Auckland International Airport Limited, host for the
event, is particularly proud to welcome delegates on the fortieth
anniversary of its recognition as New Zealand’s main international airport.
experience the breathtaking beauty of what New Zealanders call “God’s
own country”. An exciting variety of pleasure activities have also been
organised for delegates and accompanying persons – ranging from daylong excursions to Rotorua, to high seas adventure on America Cup class
yachts and everything in between. Please register for the tour(s) of your
choice on the conference site.
ACI Chairman Niels Boserup is enthusiastic about this year’s meeting:
“Airports are prime contributors to economic, social and cultural
development in the national and regional markets they serve, and we will
be able to focus on the synergies that closely link airports to the expansion
of tourism.”
Practical information for attendees:
A view supported by ACI Director General Robert J. Aaronson: “ACI’s
forecasts project that passenger traffic will double by 2020, so we as an
industry face enormous challenges in order to satisfy this demand. The
conference provides a forum for airport leaders to be proactive in sharing
experience and planning for the future.”
The Official Maori Opening Ceremony and welcome reception will be
held on Sunday 6 November at the Aotea Centre. Buses depart from the
Sky City Convention Centre at 18:00.
The World General Assembly and Conference will be held at the Sky
City Convention Centre from 7-9 November, with registration open all day
6 November and prior to first conference session at 8:00 on 7 November on
level 4 of the Centre, prior to the first session. ■
The three-day programme features a great roster of speakers and
roundtable participants. Two highly respected international figures will
kick-off the conference at 9:00 on Monday 7 November. The Rt Hon Mike
Moore, former New Zealand Prime Minister and Director General of the
World Trade Organisation, and Francesco Frangialli, Secretary General of
the World Tourism Organisation, will share their experience and personal
perspectives on the globally intertwined airport and tourism relationship.
Panels and interactive sessions will engage industry stakeholders in
discussion on three main subjects:
● Making things better: use of new e-technologies and bold innovative
solutions to satisfy customer expectations
● Meeting growth demands: the impact of new and future aircraft on
airports, travel and tourism
● Addressing the challenges: health, security, environmental and other
non-aviation concerns that stand to impact our industry
The full conference programme and speaker biographies are
posted on the ACI World Annual General Assembly website
http://www.aciworld.aero/.
A new feature at this year’s event will be the CAMPUS ACI leadership
sessions that cover three main topics – quality of service, financial
efficiency and safety. Members of the ACI standing committees who are
experts in these fields and ACI specialists will lead the sessions on
Wednesday 9 September.
save this space:
6-9 November 2005
Join us at the 15th ACI World Annual General Assembly &
Exhibition and ACI Pacific Regional Conference in Auckland,
New Zealand. This will be the most significant gathering of
airport CEOs and leading aviation professionals this year.
Be there to discuss industry issues and opportunities
focusing on airports and tourism: partnership for growth.
The event also features an extensive exhibition (with over 52
exhibitors) and an Internet Café, as well as a number of activities organized
specially for the ACI Pacific regional members who will be holding their
Regional Assembly as well.
AIAL Director Don Huse and his entire staff are dedicated to ensuring
the success of the conference and are also eager for participants to
15th ACI World Annual General Assembly & Exhibition and ACI Pacific
Regional Conference Auckland, New Zealand, 6-9 November 2005
For more information email: aciworld@aci.aero
or visit: www.aciworld.aero
OCTOBER 2005 - #4
PAGE 4
ACI GLOBAL TRAINING HUB
Finding Training and Support Just Got Easier
K
eeping one’s skills current is essential in any job. In industries such as
air transport, where safety and security are the key elements, it is vital.
As the latest ACI forecasts indicate, passenger numbers are set to
double by 2020. This implies a continuing increase in the number of staff
employed by airports, their suppliers and service providers and the related
training requirements.
Worldwide training opportunities
The training departments at large airports provide ongoing education
for staff, whereas many ACI member airports do not have the resources or
the capability to offer such services. Over half of them handle fewer than
100,000 passengers annually. With the demand for more capacity and the
continued expansion of low cost carrier traffic, many of these small
airports will have far higher rates of growth than in the past. Staff
numbers will increase in proportion but without in-house personnel
available to organise the training programmes needed.
To assist its smaller member airports and as part of its policy to
continually improve its services to members, ACI created the Global
Training Hub (GTH) two years ago. From the start, the GTH mission has
been to help develop managerial and operational standards and spread
knowledge of “best practices” throughout the world’s airports. It does not
compete with those ACI member airports that offer training, nor does it
replace any of their services. In fact, the ACI GTH cooperates with them
and also with the ACI regional offices in many ways.
Tailored solutions
Since its establishment, the GTH has provided structured courses and
provided expert advisory services in several countries. On behalf of ACI’s
Latin America and Caribbean Region, it has an on-going programme of
two-day specialized courses at various locations throughout the region. To
date, over 400 people have attended these courses. Largely drawing on
instructors employed by member airports, the emphasis is on practical
knowledge, such as Airport Rescue and Fire Fighting, Operational Safety,
Facilities Planning and Development. The most recent was held in August
in Argentina in cooperation with ICAI (Instituto de Capacitación
Aeronáutica Internacional) .
ACI Global Training Hub wants to hear from you
A wealth of experience exists in the ranks of the many people who have
recently retired from the air transport business.
Not all of them want to lose contact with the air transport business, nor do
they want to stop their activities. Younger staff and people new to the industry
can learn a great deal from them.
They are making a valuable contribution in helping ACI member airports and
are an essential part of the ACI training initiative.
Are you among them? Why not consider joining the GTH pool of instructors?
Please contact Michael Brown at mbrown@aci.aero
or Jasmin Darroudi at jdarroudi@aci.aero
In China, the GTH has conducted overview and specialized strategic
management courses for senior executives. Future activities in China will
include the identification of training needs, development and delivery of
training programmes, including study tours to ACI member airports and the
issuance of certificates in airport management and operations, including
airport investment and financing as well as construction planning and
management.
In Romania, the GTH is nearing completion of a nine-month contract
undertaken in collaboration with ACI Europe. The objectives of the
programme targeted several areas of skills development with the
Romania Civil Aviation Authority (RCAA), including:
● certified personnel for the certification of civil aerodromes in accordance
with ICAO Annex 14 requirements
● certified instructors to approve and supervise the Romanian Aviation
Academy (RAA) as a certified Flight Training Organisation (FTO) under
Joint Aviation Authorities (JAA) rules
● all trainers certified in accordance with JAA rules
● commercial aviation training services delivered by the RAA for Central
and Eastern Europe
In the South Pacific and in Central America, GTH experts have
provided specialized advice on user charges, based on review, analysis
and recommendations. This confidential process assists the airport with
financial performance analysis, evaluation of costs and charges, billing
and collection policies, comparative studies relative to neighbouring
countries, and advice on policy matters and user negotiations.
Pooling resources
In January 2005 the GTH conducted a survey for ICAO to ascertain the
demand for training courses in airport financial management. Results
were positive, and ICAO now plans to go ahead setting up such courses.
The first of these, on user charges, is scheduled for March 2006 and will
be organized jointly by ICAO and ACI.
In order to meet member’s needs and requests, in particular from the
LAC, Africa and Asia Regions, the GTH is preparing a programme of
courses tailored to their particular requirements. GTH staff will
concentrate on administration, logistics and marketing. While from time
to time, ACI staff, both from headquarters and the regional offices, may
act as instructors in areas where they have specialized knowledge, there
is no intention whatsoever on the part of ACI to establish a training faculty.
Courses may also be organized in cooperation with instructors proposed
by member airports and business partners.
There is room for both ACI and its member airports to offer training.
GTH staff members have started to meet with those airports that have
expressed interest in working with ACI on training projects to explore
possibilities for cooperation. ACI will continue to adopt this approach as
we consider it important to have transparency and a continuing dialogue
with members. ■
OCTOBER 2005 - #4
PAGE 5
“AIRPORT EXECUTIVE LEADERSHIP PROGRAMME”
OPENS ITS DOORS IN 2006
tarting in January 2006, a new airport management degree will be
offered to qualified individuals. The Airport Executive Leadership
Programme (AELP) has been designed by ACI in close cooperation with
the International Centre for Aviation Management Education and
Research (ICAMER) at John Molson School of Business (JMSB),
Concordia University, Montreal, Canada. The first AELP course starts in
January 2006 with the one-week face-to-face session taking place in
Geneva in mid-February 2006.
S
The objective of the AELP is to foster the development of world-class
airport industry leaders, assisting them to develop their leadership and
strategic management skills. At the same time, the programme will
create a global forum for professional networking both during the course
and in the years thereafter.
The AELP programme will consist of three segments: three weeks
distance learning, one week full-time face-to-face classroom sessions
and again four weeks distance learning. To enrol in the programme,
candidates must be nominated by their chief executives.
account a range of global, regional and cultural perspectives and opening
new professional opportunities. At the end of the programme, successful
candidates will receive a joint ACI/JMSB-Concordia University diploma.
AELP graduates will be part of an active alumni network, with its own
dedicated website providing up-to-date information regarding their
profession. The GTH plans to arrange opportunities for them to be
seconded to ACI member airports to further enhance the formal learning
experience.
ACI’s Global Training Hub will provide on-going support to AELP
graduates and organize meetings for members of the network at ACI
conferences, where they will also be able to meet with senior airport
executives.
Tuition fees for the AELP are EUR 3,750, payable on acceptance of
registration. The fee includes all course material. No candidates will
be accepted on the course unless the registration fee has been paid in
advance. The tuition fee does not include travel and accommodation
costs for the period in Geneva. ■
What is the advantage? Participants obtain advice on strategies to
handle leadership responsibilities in an effective manner, taking into
GTH BOOSTS TRAINING IN LAC REGION
he ICAI (Instituto de Capacitación Aeronáutica Internacional) and
ACI’s Global Training Hub teamed up to deliver a course in Buenos
Aires, Argentina from 10-12 August. Its goal was to help airport
personnel to prepare for the eventuality of an aviation incident or
accident in their work place and to address the important topic of
T
accident prevention. The 3-day seminar, which was designed to appeal
to a wide audience of Airport Managers, Department Managers,
Operations Managers, Supervisors, Air Side employees and general
airport staff, was attended by 32 participants from 24 airports across the
Latin America and the Caribbean Region.
Two
highly-qualified
instructors participated: Prof.
Martin Buxton from the
University of Southern
California, who is a specialist
in accident investigation and
prevention, and also a former
airline pilot, and Lic. Juan
José Roldan, a member of the
National Fire Protection
Association (NFPA USA),
"AVSEC 123" and "Crisis
management" ICAO instructor.
Participants at the GTH seminar,
Buenos Aires, Argentina.
OCTOBER 2005 - #4
PAGE 6
15th annual assembly,
conference & exhibition
Marrakesh,
30 November – 1 December 2005
15èmes assemblée, conférence
et exposition annuelles
Marrakech,
30 novembre – 1er décembre 2005
ACI africa region
Training, the highway to growth and
autonomy for african airports
région ACI afrique
La formation, axe majeur de développement
et d’autonomie des aéroports africains
26-28 October2005 – Geneva
Crowne PlazaHotel
Anticipatingthe Unexpected!
Simply put, no terrorist scenario is too far-fetched, too sinister
or too horrific not to be taken seriously.
AVSEC World 2005 will face this reality head on.
www.iata.org/ps/events/aw2005
OCTOBER 2005 - #4
PAGE 7
CRISIS MANAGEMENT TRAINING
AT THE 23rd ACI FUND SEMINAR
anaging an emergency situation calls for both quick thinking
and excellent preparedness. That is why the ACI Fund
seminars have chosen to incorporate a hands-on learning approach to
train the participants from developing countries’ airports. This skills
development experience was greatly appreciated by the 45
participants from 30 developing nations held in Casablanca from 5-9
September.
M
Airport security was the central theme for the session, with
participants enacting a live crisis management simulation that
included a technical failure, a hijacking and a seizure of hostages. The
learning value of this type of seminar presents many advantages.
Participants are able to appreciate first-hand the wide gap that exists
between the theoretical knowledge of how to handle an incident and
the real-time requirements of resolving a stressful situation.
Participant Feedback
Each participant filled in the evaluation survey at the end of the
session, providing vital input to the ACI Fund for maintaining training
excellence. Although 100% of the respondents said the security
subject was well covered during the week, many would like to
participate in additional training sessions in order to be able to
address other security-related matters. The participants’ positive
feedback clearly indicated that the method adopted by the ACI Fund
stimulates individuals to seek more in-depth experience and
knowledge. It is also the goal of the ACI Fund that upon return to
their respective airports, these participants will share their newly
acquired skills and know-how with co-workers.
Other comments from the survey indicated high satisfaction with
the overall seminar quality, and 100% expressed interest to take part
Seminar steering committee below, with from left Jorg
Guesnet, ACI Fund Coordinator; Heidi Sauvé, Product
Manager, Security, Training & Development Institute, IATA; Dr.
Prof. Paul Genton, ACI Fund Managing Director; Gert Van
Bastelaere, Director Operations, Brussels Airport Federal
Police.
Participants at the ACI Fund seminar (above) and seated on
the front row, Philippe Baril, Senior Advisor to ACI (left) and
Captain Mohamed Aziz, Middle East Airlines, ICAO
Representative for Security (right).
Learning by doing
The 23rd seminar participants demonstrated great eagerness to
tackle the problematic cases, with each individual playing an
assigned role within one of the four groups involved in the crisis
management simulation. In this realistic setting they were required
to keep their composure so as to make quick and accurate decisions
according to the information obtained progressively during the
exercise. The urgency of the time constraints and the seriousness of
the incidents required both teamwork and strong group dynamics,
including managing personal differences.
in future training programmes offered by the ACI Fund. The course
contents, the teaching quality, and the opportunities provided for the
participants to exchange experiences and learn from each other were
among the features most highly valued.
The organizers are pleased to see that successive surveys have
shown that this course structure is judged to be well-adapted thus
providing a very practical way to support the developing nations’
airports. ■
OCTOBER 2005 - #4
PAGE 8
STRENGTHENING ACI’S ENVIRONMENT EFFORTS
e welcome Xavier Oh,
ACI's new Manager
Environment & ICAO Liaison
who joined the Montreal
bureau in September. Xavier
brings an extensive technical
and airports background,
having been a consultant since
1995 with Marshall Day
Acoustics Ltd., Auckland, New
Zealand.
His work has
included projects on behalf of
all major and most regional
and general aviation airports in
New Zealand, as well as
Sydney and Mildura airports in Australia. Additionally, he has participated
in analyses and planning for airlines and governments, residents, and many
types of non-aviation projects.
W
He will interface with the environmental activities taking place within
ICAO. His primary duties include serving as the ACI World Headquarters
staff authority on environmental matters (including support to Regions),
and serving as Secretary to the World Environment Standing Committee
and its CAEP Subcommittee. Together with Anne McGinley, Director of the
ACI ICAO Bureau Montreal, he will form a team which, while working
closely with subject matter experts in the Geneva World Headquarters,
maintains continuing liaison with all ICAO officials concerned with airports.
Xavier is enthusiastic about his new job, and writes:
“A friend from student days is Anne Murray, the Environmental
Manager at Vancouver International Airport, and she referred me to the job
opening in the ACI Montreal bureau. The position required a technical
background in airport noise and other environmental issues, and I had just
spent a decade measuring aircraft noise, calculating contours, writing
impact reports and attending local council and residents meetings.”
“The prospect of dealing with the issues of aircraft noise, air quality
and climate change at an international level is as exciting as it is globally
significant. I also know that I have at hand the huge pool of knowledge and
resources of ACI worldwide, the technical committees and the airport
community. I look forward to a productive and rewarding time at ACI
(providing I survive my first Montreal winter!)” ■
AIRPORT TRAINING:
Get the best of both worlds
NOVEMBER OCTOBER
IATA and ACI have teamed up to offer you a complete portfolio
of airport management, security and operational courses. These
courses are designed to offer you the tools and skills you need
to stay competitive in today's ever-changing airport environment.
Airport Operations
17-21 October
Geneva
Safety Management Systems for Airports
17-21 October
Montreal
Airport Planning
24-27 October
Montreal
Airport Operations*
7-11 November
Miami
Airport Strategic Management
7-18 November
Singapore
* Offered in Spanish
Register online: www.iata.org/training
For more information, contact us at:
IATA Training and Development Institute
Montreal Tel.:
+1 (514) 390 6777
Fax: +1 (514) 874 9043
TTY: YMQHMXB
E-mail: training.ymq@iata.org
Geneva Tel.:
+41 (22) 770 2582
Fax: +41 (22) 770 2681
TTY: GVADAXB
E-mail: training.gva@iata.org
Miami Tel.:
+1 (305) 264 4255
Fax: +1 (305) 262 2654
TTY: MIADTXB
E-mail: training.mia@iata.org
Singapore Tel.:
+65 6239 7251
Fax: +65 6536 2620
TTY: SINDTXB
E-mail: training.sin@iata.org
ACI members
entitled to
complimentary
passes to
ACI/IATA airport
courses
CI members still have a
number of complimentary passes available to
ACI/IATA airport courses
offered by IATA's Training
Development Institute.
Priority will be given to
members from developing
countries. Please see the list
of 2005 courses on this page.
A
For information on registration
please contact Jasmin Darroudi:
jdarroudi@aci.aero ■
OCTOBER 2005 - #4
PAGE 9
ACI-LAC 14th REGIONAL ASSEMBLY,
CONFERENCE AND EXHIBITION
his year's 3-day Regional Assembly focused on concerns of specific
importance to the LAC airports and included a small commercial
exhibition as well. On the first day, the issues covered were "Tourism: The
Travel Industry" presented by Dr. María Isabel Salvador Crespo,
Ecuadorian Tourism Minister, followed by a Conference Session about
"Alliances for the development and growth of the tourism industry and the
commercial air transport market".
T
The lunch-time presentation reported on the Terminal Aeroportuaria
de Guayaquil TAGSA airport project, given by Marcelo Minolitti from AA
2000. Immediately following lunch, a special presentation on the
"Increase of routes and destinations/Increase of passenger traffic", was
given by Mr. Antonio Salvador, who is the TACA Airline Regional
Manager. The first day concluded with 2 sessions regarding "Latin
America and the Caribbean towards a market in expansion" and "The role
of airports in the development of the domestic, regional and international
trade".
On Tuesday 4 October, the day started with a presentation about
“Balance and results of the airports concessions in the region”, given by
Mr. Ernesto Gutiérrez Conte, president of AA2000 and ACI-LAC. On the
same day there were three other Sessions regarding “Airport
infrastructure development and services/Completed investments” and
“Airport design and planning”.
The second day started with a presentation on "Balance and results
of the airports concessions in the region", given by Mr. Ernesto Gutiérrez
Conte, president of AA2000 and ACI-LAC. On the same day there were
three other sessions regarding "Airport infrastructure development and
services/Completed investments" and "Airport design and planning".
The third and last day of the event began with a presentation from
Mr. Roberto Curilovic, Airport Security Director of AA2000, concerning
"Airport Security System" and with a final session on "Partnerships to
increase commercial revenues".
ACI PUBLICATIONS
Latest Release:
July 2005 - MONTHLY Worldwide Airport Traffic Statistics report
ACI’s Monthly Worldwide Airport Traffic Statistics reports feature
detailed data on member airports participating in the monthly
collection. The reports give data on passengers, cargo and aircraft
movements for the reporting month and for the year-to-date period.
Formats available : PDF and Excel (sent by email) and printed version (sent
by post)
To be released shortly:
● ACI Aerodrome Bird Hazard Prevention and Wildlife Management Handbook
● 2004 ACI Survey on Apron Incidents/Accidents
ACI Director General Robert J Aaronson, Aviation Director and member of ACI
Governing Board Miguel Southwell and President of AA2000 and ACI-LAC
Ernesto Gutiérrez Conte.
The event culminated with the ACI-LAC Executive Committee
meeting, the Regional Board and Regional Assembly meeting and finally
with an ACI-LAC Awards Show and Dinner to reward the most
outstanding airlines that operate in the LAC Region airports.
The ACI-LAC Regional Assembly, Conference and Exhibition were
attended by several delegates from the Latin American and Caribbean
ACI-LAC members airports including: ANTIGUA, ARGENTINA, BRAZIL,
CHILE, COLOMBIA, COSTA RICA, CUBA, DOMINICANAN REPUBLIC,
ECUADOR, URUGUAY, JAMAICA, MEXICO, USA, NICARAGUA,
PANAMA, PARAGUAY, PERU, TRINIDADAD&TOBAGO, etc., as well as by
representatives from Civil Aviation, Airlines and Business Partners.
The next ACI-LAC Regional Annual Assembly, Conference and
Exhibition will take place in Santo Domingo, Dominican Republic, on 2-6
October 2006. ■
ACI publications released during 2005:
● 2004 ANNUAL Worldwide Airport Traffic Report (over 400 pages): available
in PDF or Excel
● 2005 MONTHLY Worldwide Airport Traffic Statistics reports for the months
of: January, February, March, April, May, June and July 2005: available in PDF
and Excel and in printed edition
● Worldwide and Regional Forecasts, Airport Traffic 2005-2020: available in
PDF and in printed edition
● 2004 Airport Economics Survey : available in PDF and in print edition
For information about all ACI publications and the ordering process, please see
our web site www.aci.aero PUBLICATIONS section.
For direct assistance, enquiries and orders please contact:
Caroline Knoepfel
e-mail: cknoepfel@aci.aero
direct tel:
+ 41 22 717 8767
main tel:
+ 41 22 717 8585
OCTOBER 2005 - #4
PAGE 10
BULLETIN BOARD
NEWS FOR WORLD BUSINESS
PARTNERS
Since 1993, ACI’s World Business Partners (WBP) have played a
significant role in supporting the airport community with their wide range
of best-in-class products and expert services. Over 500 companies have
joined the programme – forming lasting and mutually beneficial
relationships through the membership benefits offered by the Silver and
Gold levels of the programme.
ACI is now offering a plan for WBPs to get even better connected.
With the launch of its Platinum level WBP membership in January 2006,
more in-depth, personalized and targeted visibility will be provided.
Platinum membership will include all those benefits provided in the
Silver and Gold programmes as well as additional services. Quite simply,
Platinum WBP members will become part of an exclusive circle, with
privileged access to the airport industry elite.
NEW MEMBERS
This has been a banner year for ACI membership requests, with
applicants from all ACI regions, including airport operators in Algeria,
Australia, Canada, China, Guyana, Iran, Italy, Turkey and the US.
The Iranian Airports Company (IAC), representing some 55 airports,
seven of them international gateways, recently visited ACI World
Headquarters, represented by Rahmatollah Mahabadi, Deputy Director
of Airport Services, pictured below with Director General Robert J
Aaronson. During the two-day visit, Mr Mahabadi and Mr Hamid
Ghavabesh (Director General of Marketing & Investment) met with ACI
staff to learn about the full range of products and services for available
for members. ACI is delighted that IAC will be sending a delegation to
the World General Assembly in Auckland, during which they will be
introduced to our membership. ■
For more information about the ACI World Business Partner (WBP)
programme and the Platinum membership, please contact Danielle
Michel (Tel: +32.2 552 0978 / E-mail: dmichel@aci.aero) or visit the
website: www.wbp.aero ■
ACI WILDLIFE HAZARD
MANAGEMENT MANUAL
ACI has developed the first full wildlife management manual for
airport operators. This is a manual regrouping best practices, guidelines,
policies and expert knowledge in the field of wildlife management. It
refers specifically to preventing and mitigating wildlife hazards on
aerodromes worldwide and gives extensive guidance on how airports
can help themselves with wildlife problems. The manual is to be on sale
in the publications section of the ACI website as of 1 November 2005 for
a price of 50 Euro for members and 100 Euro for non-members. One
complimentary copy of the manual will be mailed to all airport members
for free. ■
AIRPORT CAREERS
ON THE ACI WEBSITE
ACI has recently developed a new section of the website: Airport
Careers Information. This is a place where the general public, airport
personnel and other aspiring professionals can come and find information
on employment opportunities at airports world wide. Information is posted
to the website at no cost to ACI airport members and at a cost of 500 Euro
per posting for non airports. To get more information on posting an
advertisement or to view the listings visit the ACI website
click here. ■
Rahmatollah Mahabadi, Iranian Airports Company, with ACI Director General
Robert J Aaronson (right).
AIR CARGO SUBCOMMITTEE
Speaking at the last ACI Air Cargo Subcommittee meeting, in Geneva
on September 12 and 13, ACI Director General Robert J Aaronson,
confirmed ACI’s committment to assisting member airports in developing
air cargo activities, through the expertise offered in forums such as the
subcommittee as well as through best practices, guidelines and policies
developed and distributed by ACI. He noted that air cargo is a vital part
of the operations at many member airports bringing in high revenues; and
deems it important to ensure that the airports are heard and duly
represented in the cargo industry.
Paul Behnke, ACI Director for Economics and Security, also present
at the meeting, explained that the average growth in the cargo market is
approximately 5.4 % year on year with some regions reaching up to 8 or
OCTOBER 2005 - #4
9% per year. These figures, published in the ACI Forecast 2005 - 2020 at
the time of the meeting, show that airports worldwide will be able to
benefit from increased cargo development. ACI is committed to increasing
the visibility of the Air Cargo Subcommittee and to assisting its members
in developing additional revenue through cargo related activities. ■
AFRICA REGION SPECIAL TASK FORCE
PAGE 11
standards for Code F (new large aircraft) published in 1999 were set. At
the initial ADWG meeting, the methodology for calculating specifications
was reviewed and two important reductions were discussed – notably:
• Parallel taxiway separation to be reduced from 97.5 m to 92 m.
• Taxiway to Object separation to be reduced from 57.5 m to 52 m
At this second meeting the proposals were further discussed and are
likely to be carried forward to the Panel, based on evidence that actual
taxiway deviations are less than was thought, and the safety buffer was
exaggerated. However, there is still some disagreement among the WG
members.
Two other matters were raised:
• Upgrading of the present Recommended Practice for Runway End
Safety Areas (240 m) to a Standard (proposed by ICAO), whereby Arrestor
Beds were suggested as an alternative means of compliance – in
discussion, this was seen as one of several possibilities.
• Runway Width, noting the large increase between the Code E
specification (45 m) and Code F (60 m), whilst MLG span was only
increased by 2 m. ACI suggested the need for a clarification of the links
between aircraft certification requirements, aircraft performance and
runway width specifications. ■
At the last meeting of the ACI Africa Board of Directors, which was
held in Libreville, it was decided to create a Special Task Force to review
the organization of the Africa region secretariat. The group includes
(seeted from left) Christian Rognone AERIA who was appointed President
of the Special Task Force, Chantal Lidji-Badinga ADL President of the ACI
Africa Region, George Muhoho President of KAA Host, and (standing from
left) Philippe Baril from ACI World Headquarters, Mahamadu Massalatchi
Director of TAA Dakar and George Uriesi ACSA Airport Director.
The Kenya Airports Authority invited the group to meet in Nairobi on 4
August (photo), where they reviewed the proposals submitted by the
airports that have offered to host the ACI Africa Regional Office. They also
discussed the procedure that should be put in place for recruiting the next
Regional Secretary. The Task Force members will recommend adhering to
the recruitment process suggested by the Director General of ACI World
Headquarters.
The Task Force will present present its findings and report to the ACI
Africa Region Board of Directors in Marrakech in December. ■
ACI PARTICIPATES IN NEW ICAO
AERODROMES PANEL
ACI is now participating fully in the new ICAO Aerodromes Panel and
on the Aerodrome Design Working Group (ADWG), which deals with all
design specifications for airports. The ADWG group met for the second
time in Norway at the end of August with ACI Director David Gamper
participating.
The ADWG has been tasked by the ICAO Council to review Code F
standards. ACI has expressed reservations about the way in which the
ACI GROUND HANDLING
ADVISORY SERVICE
In response to demand from its members, ACI has launched a pilot
programme to offer them a ground handling advisory and support service.
This service includes:
● An independent assessment of ground handling operations provided by
an airport or by licensed handling agents at your airport.
● Advice on the implementation of a Quality Management System to
monitor service delivery performance against agreed standards.
Advice on the implementation of integrated Safety Management
Systems for ground handling operations.
● Advice on costing and charging methods and processes for ground
handling services.
ACI Global Training Hub can also arrange in-house workshops on best
practice use of the IATA Standard Ground Handling Agreement and
Service Level Agreements.
For more information, please contact Michael Brown or Jasmin
Darroudi at mbrown@aci.aero or jdarroudi@aci.aero ■
●
OCTOBER 2005 - #4
PAGE 12
ACI EVENTS OVERVIEW 2005 - 2006
2005
Month
Dates
EVENT
Location
October
26-28
ACI AVSEC World (IATA)
Geneva, Switzerland
November
06-09
ACI World Annual General Assembly & Exhibition and Pacific Regional Conference
Auckland, New Zealand
November
07
ACI Asia Regional Assembly
Auckland, New Zealand
Nov-Dec
27-01
ACI Africa Regional Conference
Marrakech, Morocco
December
05-07
ACI Global Airport Operations Summit & Exhibition
Budapest, Hungary
December
07-10
Aerodrome India 05 Seminar & Exhibition
Bangalore, India
Month
Dates
EVENT
Location
February
22-23
ACI Welcoming the A380 Conference
Singapore
Feb-March
27-01
ACI Europe Airport Retailing Conference & Exhibition
London, United Kingdom
March
05-07
ACI Quality of Service at Airports Conference
Abu Dhabi, UAE
March
21-23
ACI Global Airport IT Summit (Passenger Terminal Expo)
Paris, France
April
25-26
ACI Aviation & Environment Summit (ATAG)
Geneva, Switzerland
May
07-11
ACI Pacific Regional Assembly & Conference
Hong Kong
June
14-16
ACI Europe Annual Congress, Assembly & Exhibition
Athens, Greece
June
26-27
ACI Welcoming the A380 Conference
TBC
June
28-30
ICAO/ACI Global Air Transport Outlook Conference
Montreal, Canada
September
04-06
ACI Asia/Pacific Finance Conference
Singapore
September
10-13
ACI Pacific Airport Cities Conference
Hong Kong*
September
25-28
ACI North America Regional Annual Conference & Exhibition
Reno-NV, USA
November
07-10
ACI World Annual General Assembly & Exhibition
2006
& ACI Africa Regional Conference & Assembly
Cape Town, South Africa
October
24-26
ACI Europe Airport Exchange Conference & Exhibition
Madrid
November
TBC
ACI Pacific Small Airports Seminar & Workshop
Gold Coast, Australia
November
TBC
ACI Welcoming the A380 Conference
Dubai*
November
TBC
ACI Latin America & Caribbean Regional Conference
Dominican Republic
OCTOBER 2005 - #4
PAGE 13
EUROCONTROL
Airport Operations Programme Training Courses
The Airport Operations Programme (APR) forms a part of the
EUROCONTROL European Air Traffic Management (EATM) activity and is
designed to assist stakeholders in the following key areas:
●
●
●
●
Airport airside Capacity Enhancement
Airport Collaborative Decision Making
Advanced Surface Movement Guidance and Control System
Runway Safety
The EUROCONTROL Institute of Air Navigation Services (IANS) located in
Luxembourg, offers specific training courses associated to the Airport
Operations Programme activities as listed below:
Airport airside Capacity Enhancement (ACE)
Objectives:
● Introduce principles and concepts of airside performance analysis
● Focuses on data collection and capacity enhancement techniques
● Raise awareness for the need of interaction amongst key players
Course Dates: 21 - 23 November 2005
Duration: 2.5 days
Tuition Fee: Free of charge
Audience: Operational and technical experts from Aircraft Operators, Air
Navigation Service Providers and Airport Operators
Tuition Fee: Free of charge
Audience: Air Traffic Controllers, Pilots and Airport Operations personnel
Aerodrome Resource Management (ARM)
Objectives:
● Train the Trainer course to facilitate members of Local Runway Safety
Teams and all operational staff working on the maneuvering area
● Raise awareness of the daily operational hazards faced when working
on or around the runway
● Emphasize importance of communication, error management and
situational awareness
Course Dates: 12 - 16 September & 12 - 16 December 2005
Duration: Each course is 5 days
Tuition Fee: Free of charge
Audience: Those responsible for training and facilitating operational staff
from Aerodrome Operators, Airline Operators and Air Navigation Service
Providers
For further information and registration to the above courses please visit
the Institute of Air Navigation Services website at
www.eurocontrol.int/ians
For further information regarding the Airports Operations Programme,
please visit their website at www.eurocontrol.int/airports
Airport Collaborative Decision Making (CDM)
Objectives:
● Identifies lack of full and operational situational awareness to airport
partners
● Provide detailed concept description and instruction on
implementation
● Understand local benefits achieved and return on investment
● Gains envisaged to the overall ATM network
Course Dates: 23 - 25 November 2005
Duration: 2.5 days
Tuition Fee: Free of charge
Audience: Operational staff from Air Navigation Service Providers,
Airports, Airlines and Ground Handlers
Local Training Available: This course, on request, can be adapted and
offered locally at airports
Early Bird
Discount
AIRPORTS COUNCIL
INTERNATIONAL
Register before
11 November and
save up to 5600
WORLD • EUROPE
The 2nd ACI Global Airport
Operations Summit
InterContinental Hotel, Budapest
Monday 5 – Wednesday 7 December 2005
Attracting senior level directors from leading international airports, airlines, regulators, government bodies
and suppliers, this conference addresses the most pressing challenges and opportunities facing the
development of airport operations.
Five tailored working sessions will enable delegates to benefit from discussion and debate on issues
directly affecting airport operations.
Topics to be discussed include:
• Safety Management Systems and Airport Certification
Advanced Surface Movement Guidance and Control System
(A-SMGCS)
Objectives:
● Implementation progress and experience of A-SMGCS
● A-SMGCS Levels I and II procedures
● Lessons learned
● European Action Plan for the Prevention of Runway Incursions
● Industry Exhibition
Course Dates: 24 - 27 October 2005
Duration: 4 days
• Airside and Runway Safety
• Safety nets, Risks and dealing with disasters
• ATM, Capacity, Environment and Safety
• Winter Services
…..and much more
Book online now! Visit the website at www.aci-europe.org
Hosted by
Official Air Carrier
For further information contact Claire Graham on +44 (0)1737 226 768, or email claire@pps-publications.com