Air France-KLM, A leader in Northern Europe

Air France-KLM,
A leader in Northern Europe
April 2014
©Casper Tybjerg
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This summer, Air France and KLM will strengthen
their services in Northern Europe
Air France and KLM are increasing their capacity in Northern Europe with two
new daily Air France flights to Stavanger in Norway, beginning 31 March 2014.
Air France’s second destination in Norway after Oslo, Stavanger is the centre
of the Norwegian petroleum industry. This new route complements KLM’s flight
schedule, which operates 5 daily flights to Stavanger from Amsterdam-Schiphol.
Air France currently serves 14 destinations in 4 Northern European countries –
Denmark, Finland, Norway and Sweden. For the 2014 summer season, close
to 550 weekly flights will link the region to the rest of the world via two hubs,
Paris-Charles de Gaulle and Amsterdam-Schiphol.
Beyond its tourist attraction, Northern Europe is home to many small and
medium-sized businesses, particularly in the high-technology sector, as well as
many oil and gas installations. Adapted flight frequencies, a combinable fare offer
allowing passengers to combine trips on both airlines, along with standardized
products and services are the Group’s key assets in Scandinavia.
For professionals in these sectors, Air France and KLM have developed an
onboard service in their Business cabins that offers more space and a quieter,
more comfortable journey.
Loyalty programs are adapted to specific customer professional activities, such
as Flying Blue Petroleum, serving oil and gas industry professionals and widely
adopted in Norway. Another program, BlueBiz, offers specific advantages to
small and medium-sized enterprises (SMEs), particularly in Denmark.
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Trondheim KL 3
Ålesund KL 2
Bergen KL 5
Stavanger AF 2 / KL 5
Kristiansand KL 3
Oslo
AF 3 / KL 6
Sandefjord
KL 2
Aalborg KL 3
Billund AF 1 / KL 5
Stockholm3
AF 3 / KL 5
Helsinki
AY 5 / KL 3
Linköping KL 3
Gothenburg2 AF 3 / KL 5
Växjö4
Copenhaguen1
AF 5 / KL 6
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Copenhagen: + New York (JFK): 1 daily flight (Delta Airlines) / starting from 2 June 2014
+ Rome: 3 weekly flights (Alitalia)
+ Venice: 3 weekly flights (Alitalia)
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Gothenburg: + Lyon: 3 weekly flights (HOP!)
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Stockholm: + New York (JFK): 5 weekly flights (Delta Airlines) / starting from 2 June 2014
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Växjö: + Amsterdam: 8 weekly flights (Estonian Air) / starting from 4 May 2014
Air France and KLM in Northern Europe:
close to 550 weekly flights to 14 destinations
From their hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol airports,
Air France and KLM offer close to 550 weekly flights to 14 destinations in Northern Europe: Alesund, Aalborg, Billund, Bergen, Copenhagen, Gothenburg,
Helsinki, Kristiansand, Linkoping, Oslo, Sandefjord, Stavanger, Stockholm and
Trondheim.
From Paris-Charles de Gaulle and Lyon, Air France serves Denmark, Finland,
Norway and Sweden with 157 weekly flights, including code-shared flights with
Finnair, to Helsinki.
KLM offers a wide choice of travel times to Northern Europe as the company
operates 392 flights per week to 14 destinations.
Under the joint-venture agreement with Delta, from June to September 2014,
the American company will operate a total of 12 direct flights weekly from New
York to Copenhagen and Stockholm.
Additionally, Air France and KLM’s partner company, Alitalia, will serve Venice
and Rome with six flights per week from Copenhagen.
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Air France and KLM offer a daily selection of more
than 70 flights departing from Northern Europe
Three questions for Ryanne Van der Eijk,
General Manager of Air France-KLM, Northern Europe
Air France KLM is already a
leader in Northern Europe. Why
have you chosen Stavanger as
a new destination to strengthen
this position?
Air France’s second destination in Norway after Oslo, Stavanger is the centre
of the Norwegian petroleum industry. This new route complements KLM’s flight
schedule, which operates 5 daily flights to Stavanger from Amsterdam-Schiphol.
The Group today has a large network and several flights linking 14 Northern
European cities to its two large hubs at Paris-Charles de Gaulle and AmsterdamSchiphol airports. Since 2012, we have been constantly reinforcing our strategy
at our two hubs to offer our passengers even more connecting opportunities.
Serving Stavanger with Air France expands our network and confirms our position among the leading airlines in Scandinavia.
How are you making Air FranceKLM the preferred airline for
customers in Scandinavia?
In addition to our strong long-haul network serving many destinations throughout
the world, we continue to invest in order to constantly improve our products
and services and keep our focus on customer needs. The Group has recently
invested close to 700 million euros in its long-haul offering. KLM’s new World
Business Class seats are already available on the Boeing 747s. The new Air
France Economy, Premium Economy and Business class cabins will be progressively upgraded as from June 2014. In addition, we provide new ways for
passengers to travel, offering services with more independence and mobility and
facilitating the process for customers. For example, when booking their flights,
customers benefit from AF Connect and KLM Connect, a free and exclusive
service with no registration or subscription required that proactively informs them
of changes and unexpected events over the course of their journey. They are
among a number of solutions that appeal particularly to customers who travel
our network for business.
Moreover, our new Stavanger-Paris service operated by Air France with two daily
frequencies, will allow customers to connect easily with Air France’s long and
medium-haul network at Paris-Charles de Gaulle.
Northern Europe is notable for a
large number of small and medium
sized enterprises (SMEs) and oil and
gas facilities. What travel solutions
do you offer them?
This clientele is effectively at the heart of our strategy. To satisfy passengers
traveling on business, we have developed in-flight services in Air France and
KLM Business cabins largely based on long-haul services. From high-end
gastronomy to personal attentiveness, all is focused on making the journey as
easy and comfortable as possible. Moreover, Air France-KLM has developed
customized loyalty programs. The Group created the Flying Blue Petroleum program, specifically designed for professionals of the oil and gas industries, which
has close to 13,900 members in Northern Europe, including11,500 in Norway.
It offers benefits and exclusive services to members, such as priority check-in
and baggage claim. The Group also offers the BlueBiz program for small and
medium businesses, which optimizes travel budgets with Blue Credits that are
redeemable for award tickets. With each flight, the company accumulates Blue
Credits and the employee collects Miles in their individual Flying Blue account.
Finally, to facilitate business travel payments, Air France offers the Corporate
Card, a universal payment method that offers insurance and exclusive services,
as well as optimal business expense tracking. Since December 2013, in the aim
to facilitate travel payments for customers, Norway offers a credit card associated with the Flying Blue frequent flyer program, in partnership with Resurs Bank.
In this way, customers traveling between France, the Netherlands and Northern
Europe are offered customized travel solutions tailored to their needs.
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Business, the best in the art of French living
The best of Air France and KLM
in Northern Europe
On their medium-haul network, Air France and KLM offer tailored solutions
for all their customers. In Business, Premium Economy and Economy class,
passengers benefit from the best of the two companies’ offering, to ensure their
optimum inflight comfort.
Air France
On its medium-haul network, Air France offers three travel classes – Business,
Premium Economy and Economy. The Company offers business travelers a
completely redesigned meal service based on those served on long-haul flights,
as well as more comfort in Business and Premium Economy classes.
• Business, the best in the art of French lifestyle
Air France’s Business class offering is constantly evolving to match the Company’s exacting standards and all-round attentiveness, as it seeks to provide
its customers with the best of the unique French lifestyle. From cabin fittings
to inflight meals, the Company provides a service that combines comfort and
modernity, bringing passengers an ever more refined service.
A tailored service, before and after the flight
Air France offers the convenience of fully flexible reservations permitting flight
changes at any time.
Business customers also benefit from SkyPriority, a free service offering priority
at check-in, faster, privileged access to security checks and customs formalities,
plus priority boarding and baggage claim upon arrival.
Spacious cabins
In Business Class, Air France offers a cabin design with only four passengers
seated per row: the middle seat is always left free to guarantee relaxation and
desired comfort. On all fleets*, there are five centimeters of additional legroom
compared to the rest of the cabin. Business customers also have more space
in the cabin for their baggage. They can carry on two bags and one accessory
totaling 18 kg.
* Except for the A318 fleet and franchised or chartered companies
A new gastronomical experience
Air France offers its Business customers a refined meal service inspired by
the meals served on long-haul flights. In addition to hot towels upon boarding
and pre-dinner drinks, a full meal is served to Business Class customers on all
medium-haul flights. The contents of the meal correspond to the hour of the day
and include a complete menu with a starter, main course and dessert. On flights
longer than two and a half hours, the main dish is served hot and customers can
eat their meal on a porcelain dish on flights of three hours or more. To further
enhance the experience, they are also served a bottle of wine, café gourmand
and a selection of liqueurs.
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Premium Economy:
flight service based on Business Class
A new 3,000 m2 lounge
at Paris-Charles de Gaulle
Throughout the world, customers traveling in Business Class enjoy access to
over 525 lounges, including almost 45 Air France lounges, offering a wide range
of services in a relaxed and cozy environment, away from the airport bustle.
At Paris-Charles de Gaulle, Air France Business customers have access to six
lounges on departure of their flight (Terminal 2E, 2F and 2G) and one arrivals
lounge (Terminal 2C). Air France’s largest Business class lounge on its network
is situated in the new boarding satellite Hall M of Terminal 2E. Spanning over
3,000 sq. m and dedicated to customers’ well-being, this new lounge, designed
by Noé Duchaufour-Lawrance, allows passengers to make the most of their time
prior to take-off or between flights. In this haven of peace, an offer of hot food
supplements the snacks and beverages already provided in other Air France
lounges. A Clarins beauty care and massage service and shower facilities invite
passengers to relax before boarding and Wi-Fi access, touch screens and selfservice computers allow passengers to work in peace.
On flights departing Norway, Business Class passengers and Flying Blue Elite
Plus members have access to the « Oslo Lounge » at Oslo airport.
• Premium Economy: additional comfort at a reasonable price
With its Premium Economy cabin, Air France is adapting to its customers who
are looking for additional comfort, flexibility and efficiency. Air France is the only
European airline to offer a high quality service with changeable and refundable
fares at the price of Economy class with rival airlines.
Premium Economy customers also benefit from the SkyPriority service designed
to facilitate their airport experience.
An in-flight service inspired by Business class
For more peace and comfort on medium-haul flights, the Economy and Premium
Economy cabins are separated by a movable curtain. In this way, customers
also enjoy the same cabin as Business customers at the front of the aircraft. Air
France is also offering new meals based on those served on long-haul flights.
Breakfast, lunch, dinner and snacks add to an enjoyable journey, each with a
complete menu of appetizer, main course and dessert. As in Business Class, the
main course is served hot on flights of two-and-a-half hours or more and served
on porcelain tableware on flights longer than three hours.
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A quick and easy connection
• Economy
At the beginning of 2013, Air France launched a new pricing offer for over 100
short and medium haul destinations including Stavanger and Oslo. Customers
can now choose between the Classic fare and the Mini fare, a simplified product
without checked baggage or redeemable Flying Blue Miles, starting at €59 (tax
included), one-way.
Air France quality accessible to all on board
On board, all customers receive a wide selection of drinks (hot, cold, alcoholic
or non-alcoholic) and a snack, determined by the length of flight and time of day,
free of charge. A selection of French and foreign newspapers is available free of
charge before boarding. On the ground, Air France agents are on hand to help
and its mobile assistance services allow customers to manage their trip from A
to Z on a smartphone.
At the time of check-in (starting 30 hours before the scheduled departure), the
Classic fare allows automatically allocated seats to be changed any time – subject to availability - at no extra charge. With the Mini fare, customers can choose
their seat at the airport (at self-service kiosks or check-in counters), also subject
to availability.
The Seat Plus option
For passengers travelling in Economy and Premium Economy, Air France offers
a paid-for Seat Plus option throughout its short and medium-haul fleet (excluding
A320). This service allows passengers to purchase the guarantee of travelling on
a seat with more legroom (+10cm minimum), situated close to the emergency
exits.
Customers can purchase a Seat Plus when checking in for a fee of 10-20 euros
depending on the length of flight.
The Paris-Charles de Gaulle Hub:
an easier connection
At Paris-Charles de Gaulle, Air France customers benefit from a quick and easy
connection and modern infrastructure. All international activity is grouped in
terminal 2E1. Terminal 2F is exclusively dedicated to Air France European flights
(Schengen)2 and its partners in the SkyTeam alliance. This concentration of Air
France activity at the east end of the airport makes connecting quicker and
easier, saving up to 10 minutes when changing flights.
With the exception of Caracas, Bogota, Havana, Saint Martin, Cairo, Dubai and Bangkok where
check-in occurs at Terminal 2F.
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In the following countries: Austria, Belgium, Denmark, Estonia, Finland, France, Greece, Hungary,
Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland and the Czech Republic.
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For more information, please visit www.airfrance.com
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Europe Business Class: more personal space
KLM
KLM offers three travel classes on its medium-haul network – Europe Business
Class, Europe Economy Comfort and Europe Economy.
• Europe Business Class
KLM offers the convenience of fully flexible reservations permitting flight changes
at any time. Europe Business Class passengers board and exit first. On board,
they have generous personal space and a seat with more room that reclines
farther. The middle seats are left unoccupied to ensure maximum comfort. KLM
has developed a meal tray, which changes regularly. Depending on the time of
day and the duration of the flight, a breakfast or a menu consisting of a hot dish,
sandwich, salad or tapas plate and various snacks are available.
• Economy Comfort: now available on European flights
Previously reserved for long-haul flights, Economy Comfort class is now available
on medium-haul flights served by the Boeing 737 and also on all KLM Cityhopper’s Embraer 190 and Fokker 70. This new cabin is located in front of the new
Economy cabin, so passengers will benefit by exiting the plane faster. Economy
Comfort class also offers more legroom (10 cm) and seats that recline more.
Economy passengers have the opportunity to upgrade to Economy Comfort at
an extra cost of between €10 and €160, depending on the duration of the flight.
• Economy Class
On board, customers enjoy comfortable, ergonomically designed seats at affordable prices. Depending on the duration of the flight, a snack or sandwich of the
day is served, accompanied by a wide selection of hot and cold drinks, alcoholic
or non-alcoholic. Economy Class passengers have access to all KLM online
services and can check in at their convenience on the Internet, on their mobile
phones, at a self-service kiosk or check-in counter.
For more information, please visit www.klm.com
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The SkyTeam alliance:
1,064 destinations in 178 countries
SkyPriority: exclusive benefits
from check-in to baggage delivery
SkyTeam alliance:
20 airlines around the world
As members of SkyTeam, Air France and KLM offer their customers access to
an extensive global network of some 15,700 daily flights serving 1,064 destinations in 178 countries. Passengers can earn and redeem Miles throughout the
SkyTeam network and relax in more than 520 lounges worldwide.
SkyPriority: exclusive benefits
from check-in to baggage delivery
At SkyTeam level, SkyPriority delivers the most exclusive benefits offered by the
Alliance’s 20 member airlines to ensure the smoothest possible experience for
passengers travelling in La Première, Business, Premium Economy class as well
as SkyTeam Elite Plus members.
SkyPriority is present in all Northern European airports served by Air France and
KLM. Easily recognizable, the logo «SkyPriority» is printed on boarding passes
and on relevant signs in the airports. For eligible passengers, the service offers
free priority check-in, faster, privileged access to security checks and customs
clearance, priority boarding and baggage delivery services upon arrival. SkyTeam is the first airline alliance to offer its Premium passengers all priority ground
services. SkyPriority is available in 1,064 airports worldwide.
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Flying Blue, the premier loyalty program in Europe
Personalized loyalty programs
Flying Blue, a leading frequent
flyer program
Flying Blue, Europe’s leading frequent flyer programme with 21 million members, groups together 35 airline and over 100 non-airline partners. The more
frequently its members travel, the more their loyalty is rewarded. With the Flying
Blue card, customers can access a whole raft of services specially designed to
make travelling more enjoyable. In Northern Europe, the program has enlisted
530,000 members.1
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Norway, Sweden, Denmark, Finland and the Baltic states (Estonia, Latvia, Lithuania).
On the www.airfrance.com and www.klm.com websites, members can view
their account, directly obtain award tickets. On the www.flyingblue.com site,
members can easily book promotional tickets available only on-line through
Promo Awards@. There are also many ways to earn or spend Miles and an
exhaustive list of all offers from program partners in the «Flying Blue Store».
New members have access to a clear presentation of Flying Blue with a detailed
description of the different benefits that come with each status, together with
videos and tutorials.
Flying Blue Petroleum
Flying Blue Petroleum is the number one program in Europe for those traveling
to destinations important to the oil and gas industry. It offers its 60,000 members
a range of exclusive benefits, normally associated with private clubs, through a
network of 97 oil and gas industry destinations. This program has nearly 13,900
members in Northern Europe, including11,500 in Norway alone.
BlueBiz, the Air France and KLM
program for small and mediumsized companies
Air France and KLM provide a range of commercial offerings tailored to the
needs of professionals. The BlueBiz program is designed to help small and
medium sized enterprises optimize their travel budgets with Blue Credits, which
are convertible into award tickets. With every flight, the company accrues Blue
Credits and the employee gains Miles in his/her individual Flying Blue account.
To make paying for business travel easier, Air France also offers the Corporate
Card, a universal means of payment that offers insurance and exclusive services,
as well as optimal tracking of business expenses.
For more information, please visit www.airfrance.com and www.klm.com
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Find Air France and KLM on Facebook and Twitter
The latest customer service technologies
By adopting proactive communication, Air France and KLM intend to make
travel more comfortable. The two airlines are equipped with the latest mobile
technology that proactively keeps customers informed in real-time about events
that will affect their trip.
Before and after your trip,
find Air France and KLM
on Facebook and Twitter
On Facebook and Twitter, Air France and KLM answer their customers’ questions
about their trip seven days a week. KLM answers its customers 24/7 in seven
languages. Air France currently has a service in nine languages and answers
customers 24/7 in French and English. If you’re not sure of your departure time
or the maximum weight of cabin baggage, Air France and KLM staff are available
before, during and after your trip and will answer as soon as possible. The airlines have also developed their own booking tool, enabling customers to make
a booking on Facebook.
The Facebook pages of Air France and KLM have nearly nine million fans, with
more than 280,000 fans in Northern Europe. They offer information about their
products and services and organize competitions and promotions for dedicated
fans in Danish, Swedish, Norwegian and Finnish.
Air France has nearly 530,000 followers on Twitter. The company interacts and
responds directly to passengers to create an ever-closer link to its customers
on its account @AirFrance and also on the account dedicated to its Swedish
business (@airfranceSE). KLM has local Twitter accounts in Sweden(@KLM_SE)
and Norway(@KLMnorway). Moreover, the Twitter account @KLM_localeyes
offers, each week, new ideas from a person from the country concerned, on
culture, gastronomy, places to visit, etc.
AF Connect & KLM Connect:
an exclusive and free service
When booking a flight, customers automatically benefit from AF Connect and
KLM Connect. It is an exclusive and free service, with no registration or subscription required, that proactively informs them of changes and delays over the
course of their trip. With the mobile phone number and e-mail address provided
by the customer when booking their trip, beginning 14 days before departure,
Air France or KLM is able to provide information on any flight cancellation or
delay either by telephone, SMS or e-mail and propose alternatives. Customers
can also be informed of a change of gate or, after take-off, the delayed delivery
of baggage. Air France andKLM are the first airlines to offer such a large-scale
proactive information service to their passengers throughout their network.
To be personally notified, each customer must ensure that Air France or KLM
has the best way to contact them (phone, mobile or email) during their trip. This
information can be provided at the time of booking via a call centre, an Air France
agency, a travel agency, on a website, or via the «Manage your reservations»
section on Air France and KLM websites.
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Many free applications and mobile websites
Applications and mobile sites
For customers equipped with smartphones, Air France and KLM have made available many free applications and mobile websites (http://mobile.airfrance.com and
http://mobile.klm.com) allowing them to buy tickets and manage the reservations
directly from the mobile phone.
A section called «My Account» gives each customer a place to enter and save
personal data allowing him or her to make reservations, make changes or check
in with just a few clicks.
To complement its presence on the iPhone and Android, the company has two
new free applications available for download: «Best Offers by Air France» for the
iPhone and «Air France» for the iPad. With great visuals to inspire a getaway, easy
navigation and direct access to the best fares to prepare for their trip, customers
can fly at the best price and enjoy all the destinations served by Air France.
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Air France-KLM invests in research
for sustainable biofuels
Air France-KLM: environmentally conscious
For many years, Air France-KLM has been committed to reducing its environmental impact, developing responsible social policies and contributing to the
development of regions where its aircraft take off and land each day.
In 2013, for the ninth consecutive year, the Dow Jones Sustainability Index
(DJSI), the main international index evaluating companies on their performance
in terms of sustainable development, once again named Air France-KLM the
leader among airlines.
The group invests in research for sustainable biofuels. Since 2011, Air FranceKLM has been operating commercial flights using sustainable biofuels, requiring
no adaptation of the aircraft and which limit its CO2 emissions.
Biofuel-powered flights,
a growing market
In 2013, KLM introduced a new offer for companies in the Netherlands, to
partner in the Biofuel program and develop flights powered by biofuel. KLM has
operated regularly scheduled flights powered by biofuel between Amsterdam
and New York since March 8, 2013.
This type of innovative partnership is a first for an airline and has already generated customers including Accenture, Nike and Philips, who helped launch the
project. Through this initiative, KLM intends to show that there is a real market
for biofuel in aviation transport and participate in the long-term development of
this technology.
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Le ciel passionnément
The sky, our passion
Air France and KLM, a rich history
for an ambitious future
KLM and Air France both came into being on 7 October, the former in 1919,
bearing the name of Koninklijke Luchtvaartmaatschappij, Royal Dutch Airlines for
the Netherlands and its colonies, and the latter in 1933, formed from a merger of
five French airlines: Air Union, Air Orient, Société Générale de Transport Aérien
(SGTA), the CIDNA and Aéropostale.
They were both among the few existing airlines to have been founded before the
Second World War. Both have been pioneering players in civil aviation.
Air France and KLM have occupied an important place in Northern Europe for
nearly 95 years.
In 1920, KLM was the first airline to open routes from Amsterdam, Bremen and
Hamburg to the Scandinavian destinations of Malmö and Copenhagen. Shortly
thereafter, in 1922, French wings appeared in these skies with a flight from Paris
to Malmo. It was not until 1926 that regular flight connections to Sweden and
Denmark began. 1939 was an eventful year for the company as KLM served
Norway and Finland via Amsterdam for the first time. Air France, meanwhile,
operated its first flights to Helsinki in 1952, on the occasion of the Olympic
Games. The Paris-Oslo route, via Copenhagen, was launched in 1970.
KLM is celebrating its 94th anniversary this year. As for Air France, this year is the
occasion to retrace 80 years of creativity and the art of receiving passengers, as
well as 80 years of fashion, film, design and innovations.
Events and accessories
to celebrate Air France’s 80th
anniversary
In partnership with Airbus, an Airbus A380 with an 80th anniversary logo can
currently be seen criss-crossing the skies. An Airbus A320 sports the same logo
on the Company’s medium-haul routes. Both aircraft will keep this special livery
for one year. Throughout the year, 80th anniversary customized products are
also being offered to customers – paper menus, oshibori, amenity kits, cups, a
special film cycle in the in-flight entertainment programme, etc.
80 years of passion
on the internet
- A website devoted to Air France’s 80th anniversary tells the story of Air France
based on four passions - network, professions, design and customers, illustrated by many photos and videos.
80ans.airfrance.com - 80years.airfrance.com
- A line of 80th anniversary-branded products are available on the AF Shopping
site and on board. These include watches, Moleskine notebooks and baggage
tags, etc.
shopping.airfrance.com
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Air France Press Office - April 2014
http://corporate.airfrance.com/en - @AFnewsroom
Destination: Norway
Destinations offered
Air France and KLM offer 217 weekly flights from the hubs at Paris-Charles de
Gaulle and Amsterdam Schiphol to seven destinations in Norway. Air France and
KLM passengers have access to self-service kiosks installed at the airports as
well as at the train station located in the centre of Oslo, near the train linking the
city to the airport.
Ground services
departing from Norway
Business Class passengers and Flying Blue Elite Plus members enjoy access to
the “Oslo-Lounge” at Oslo Airport.
Air France and KLM ticket offices are located at the airport to meet customer
needs.
Flying Blue Petroleum program
Norway ranks high globally in gas and oil exports. With its rich deposits, half of
the country’s exports are natural gas and represent more than 30% of Norway’s
revenue.
To satisfy these customers, Air France and KLM have created the Flying Blue
Petroleum loyalty program, specifically for professionals in the oil and gas
industry. It offers its members access to exclusive benefits and services at over
80 industry destinations. The Flying Blue Petroleum program has nearly 13,900
members in Northern Europe, including 11,500 in Norway and a total of 60,000
members worldwide.
Flying Blue Petroleum program
In December 2013, Air France-KLM chose Resurs Bank to launch a credit
card system affiliated to the loyalty program Flying Blue. Resurs Bank chose
MasterCard as a partner to launch this initiative in Norway. Both cards, Classic
and Premium, will offer customers, in addition to the classic features of a card, a
reward system that will earn them miles every time. Miles can then be redeemed
with the Flying Blue loyalty program.
Air France and KLM offers
for businesses
In order to provide appropriate services to businesses, Air France and KLM have
developed a range of commercial offers. The BlueBiz program, designed for
Small and Medium Enterprises (SMEs / SMBs), optimizes travel budgets through
the accumulation of Blue Credits, which are convertible into award tickets. The
Air France Corporate Card, a universal means of payment for business travel,
offers insurance and exclusive services as well as enabling optimal tracking of
business expenses. Finally, choosing Air France and KLM for business travel,
the partner company benefits from the sales services and attractive fares on all
destinations with Air France, KLM, Alitalia, Delta and Kenya Airways.
Air France and KLM in Norway
Air France has been present in Norway since April 1, 1970, with the first flight
from Paris to Oslo via Copenhagen by Caravelle. Today, Air France operates the
Paris-Oslo route with three flights per day and Stavanger with 2 daily flights since
31 March 2014.
KLM was the first airline to serve Norway. The Amsterdam to Oslo via Kristiansand route, flown by DC2, was started in June 1939, shortly after the opening of
the two Norwegian airports. Today, KLM offers 26 daily flights to the major cities
in Norway: Bergen, Kristiansand, Sandefjord, Stavanger, Trondheim, Oslo and
Alesund.
For more information, please visit www.airfrance.no and www.klm.no
Destination: Denmark
Destinations offered
Air France and KLM offer 140 weekly flights from Paris-Charles de Gaulle and
Amsterdam Schiphol to three destinations in Denmark: Aalborg, Billund and
Copenhagen.
Through its partnership with Alitalia and its joint-venture agreement with Delta,
Air France and KLM offer a wider range of destinations to their customers. As
from June 2014, Delta will offer direct flights to Copenhagen from New York and
Alitalia will offer them from Rome and Venice.
Ground services in Denmark
In Denmark, all Air France and KLM customers have access to self-service
kiosks installed at Aalborg, Billund and Copenhagen airports, as well as the
Copenhagen central train station.
Business Class passengers and Flying Blue Elite Plus members enjoy access to
lounges at Aalborg, Copenhagen and Billund airports.
Air France and KLM ticket offices are available to meet customer needs in the
three Danish airports. SkyPriority service is available at all airports served in
Denmark.
Air France and KLM offers
for businesses
In order to provide appropriate services to businesses, Air France and KLM have
developed a range of commercial offers. The BlueBiz program, designed for
Small and Medium Enterprises (SMEs / SMBs), optimizes travel budgets through
the accumulation of Blue Credits, which are convertible into award tickets.
The Air France Corporate Card, a universal means of payment for business travel, offers insurance and exclusive services as well as enabling optimal tracking
of business expenses.
Finally, in choosing Air France and KLM for business travel, the partner company
benefits from the sales services and attractive fares on all destinations with Air
France, KLM, Alitalia, Delta and Kenya Airways.
Air France and KLM in Denmark
The first Paris-Copenhagen route via Cologne and Hamburg was operated in
1926 by the Société Générale de Transport Aérien (SGTA). In 1933, Air France
took over the routes of SGTA and Air Union. Today, the airline offers 42 weekly
flights to Denmark.
KLM launched the first Amsterdam to Copenhagen route in 1925. The airline
now offers more than 90 flights per week to three destinations in Denmark:
Copenhagen, Billund and Aalborg.
For more information, please visit www.airfrance.dk and www.klm.dk
Destination: Sweden
Destinations offered
Air France and KLM offer 133 weekly flights from the hubs at Paris-Charles
de Gaulle and Amsterdam Schiphol airports, to three destinations in Sweden:
Gothenburg, Linkoping and Stockholm. Hop!, Air France’s regional airline, also
operates flights to Gothenburg from Lyon airport in France. Starting May 4,
2014, Estonian Air will serve Vaxjo from Amsterdam, in partnership with KLM.
Ground services
departing Sweden
When departing from Swedish airports, all Air France and KLM customers have
the premium services of both airlines at their disposal: online check-in, access
to self-service kiosks and mobile phone boarding passes.
Business passengers and Flying Blue members receive additional services from
Air France and KLM such as boarding at their convenience, priority baggage
delivery, etc.
Air France and KLM ticket offices are available to meet customer needs at
Stockholm Arlanda and Gothenburg Landvetter airports. In Linkoping airport,
self-service kiosks are available.
Air France and KLM offers
for businesses
In order to provide appropriate services to businesses, Air France and KLM have
developed a range of commercial offers. The BlueBiz program, designed for
Small and Medium Enterprises (SMEs / SMBs), optimizes travel budgets through
the accumulation of Blue Credits, which are convertible into award tickets. The
Air France Corporate Card, a universal means of payment for business travel,
offers insurance and exclusive services as well as enabling optimal tracking of
business expenses. Finally, in choosing Air France and KLM for business travel,
the partner company benefits from the sales services and attractive fares on all
destinations with Air France, KLM, Alitalia, Delta and Kenya Airways.
Air France and KLM in Sweden
The first flight from Paris to Sweden was a Paris-Malmo service in 1922. Regular
service by SGTA (Société Générale Air Transport) began in 1925. Today, the
airline offers a total of six daily flights to Stockholm and Gothenburg.
KLM has served Sweden since 1920, launching the first route to Scandinavia,
from Amsterdam to Malmo. Ten years later, in the first pool agreement in civil air
transport, STGA, KLM and ABA jointly operated the Paris-Amsterdam-Copenhagen-Malmo route known as the “Scandinavian Express”. KLM now offers 13
daily flights to Sweden.
For more information, please visit www.airfrance.se and www.klm.se
Destination: Finland
Destinations offered
Air France and KLM offer 56 weekly flights from hubs at Paris-Charles de Gaulle
and Amsterdam Schiphol to Helsinki.
Ground services
departing from Finland
From Helsinki, all Air France and KLM customers have access to self-service
kiosks and Air France and KLM ticket offices. Business passengers and Flying
Blue Elite Plus members enjoy access to Servisair’s “Aspire” lounge.
Air France and KLM offers
for businesses
Finland has a wide range of high-tech industries specializing in mobile communications, high quality industrial production and clean technology solutions.
Air France and KLM have developed a range of commercial offerings tailored to
meet the needs of these companies. The BlueBiz program, designed for Small
and Medium Enterprises (SMEs / SMBs), optimizes travel budgets through the
accumulation of Blue Credits, which are convertible into award tickets. The
Air France Corporate Card, a universal means of payment for business travel,
offers insurance and exclusive services as well as enabling optimal tracking of
business expenses. Finally, in choosing Air France and KLM for business travel,
the partner company benefits from the sales services and attractive fares on all
destinations with Air France, KLM, Alitalia, Delta and Kenya Airways.
Air France and KLM in Finland
The history of Air France in Finland began in Helsinki for the 1952 Olympics.
Air France made 10 special flights between Paris and Helsinki. Since October
28, 2001, the French airline has operated the Paris to Helsinki route with Finnair,
offering five flights departing daily from Paris-Charles de Gaulle.
KLM launched its first flight to Finland on July 1, 1939, from Amsterdam to
Helsinki. The Finnish capital is now linked to Amsterdam by three daily flights.
For more information, please visit www.airfrance.fi and www.klm.fi