RightFax and Xerox

FREQUENTLY ASKED QUESTIONS
RightFax and Xerox
General Questions about RightFax and Xerox Integration
Q. Why has Xerox chosen Captaris and the RightFax
product as their partner for network faxing?
A The RightFax product from Captaris is the industry leader
in enterprise network fax and e-document delivery solutions.
Xerox is the industry leader in multi-function products in the
office. By combining the expertise and leadership position of
each company, we are able to create a new offering that
leverages not only each other’s respective products, but also
our sales and support infrastructures as well. The RightFax
offering is very complementary to Xerox. Captaris has a
proven track record for providing superior, innovative, featurerich products as well as excellent support and service coupled
with solid business practices. These are characteristics that
have described Xerox throughout their history.
Q. Why has Xerox chosen to implement this type of fax
offering with their Document Centres/WorkCentre Pros?
A. Many factors drove the development of the integrated
Xerox/RightFax solution. Most importantly, we listened to
what customers were telling us they wanted in a fax solution
for these products.
• Customers want to centralize the management and control of as
many network functions as possible. By integrating with RightFax,
customers can leverage the investment in their Document Centre
or WorkCentre Pro and still maintain centralized management and
control over the network fax function.
• Customer requirements for workgroup and departmental fax
solutions are evolving quickly. They often include the desire to
provide functions like Least-Cost Routing, automated inbound
fax routing, Direct Inward Dial and many others. RightFax is
an industry-leading product that has pioneered network and
application faxing.
• Because of their speed and capability, Xerox Document
Centres and WorkCentre Pros are most often placed in
large workgroups or departments, serving a large number
of people and handling a large volume of printing and
copying work. Customers like the idea of leveraging the
copier into a fax function, but they do not want it to interfere
with their primary print/copy functions. Using the Document
Centre/WorkCentre Pro as a capture station, while offloading the processing-intensive transmission/reception
functions to a network server, makes optimum use of the
Document Centre/WorkCentre Pro. It does not burden the
Document Centre/WorkCentre Pro with any additional
processing requirements that might ultimately impact its
performance as a high-volume printer/copier.
Q. What RightFax solutions are available for Xerox
Document Centres and WorkCentre Pros?
A. The Captaris RightFax product line offers network faxing and
e-document delivery capabilities from Xerox Document Centres
and WorkCentre Pros as well as the desktop, hand-held
devices and back-office applications. By integrating a RightFax
Business Server or RightFax Enterprise Server with Xerox
Document Centres and Work Centre Pros, users have easy
walk-up access to fax directly from the Xerox Document Centre
or WorkCentre Pro on their network. In addition, companies can
take advantage of cost saving features such as Least Cost
Routing as well as a host of other capabilities such as inbound
routing, advanced notifications and easy fax management.
Q. RightFax integrates with which Xerox Document
Centres and WorkCentre Pros?
A. RightFax can be configured to work in conjunction with
Xerox Document Centres DCS 265, 460, 470, 480, 490 and
DC 425, 432, 440, 535, 545 and 555, and Xerox WorkCentre
Pro 32,40, 65,75,90,35,45,55.
Q. What versions of RightFax integrate with Xerox
Document Centres and WorkCentre Pros?
A. To leverage the most current features of RightFax, version
8.5 is recommended.
Q. Can one RightFax Server support more than one
Xerox Document Centre or WorkCentre Pro?
A. Yes. One RightFax Server can support multiple Xerox
Document Centres or WorkCentre Pros. RightFax can be
expanded to handle additional capacity depending on the
level of fax traffic.
Q. When using RightFax with a Xerox Document
Centre or WorkCentre Pro, how is it administered?
A. RightFax is easy to use and manage, with an extensive
array of administrative tools and resources such as FaxUtil
and Enterprise FaxManager. Intuitive interfaces for system
management allow administrators to manage RightFax
servers whether local or remote. Synchronization with Active
Directory, and MMC Snap-in ensures ease of customization.
Load balancing capabilities help maximize performance by
pre-venting bottlenecks and delays in processing high
volumes. Capabilities such as Least-Cost Routing minimize
telephone charges, letting a company see even faster return
on investment.
Q. When RightFax is installed with a Xerox Document
Centre or WorkCentre Pro can my company take advantage of all the features of RightFax?
A. Most of the features of RightFax are available to users
of Xerox Document Centres or WorkCentre Pros. For a complete overview of these features consult your sales representative or documentation about RightFax.
Q. When using RightFax with Xerox Document Centres
or WorkCentre Pros can you use billing codes?
A. Yes. Billing codes can be added with the fax number.
Q. Can RightFax help track Document Centre or WorkCentre Pro fax activity based on users or department?
A. Yes. To track fax activity, RightFax 8.5 with the Xerox
patch must be used. To take advantage of this feature, the
user scans documents into their RightFax FaxUtil, types in
the routing codes, and sends it from RightFax so that the
standard RightFax reports are then available for both
users and departments.
Q. Can copies of faxes sent via a Document Centre or
WorkCentre Pro, and their related metadata, be exported
from RightFax to an archiving or cost capturing system,
such as Equitrac?
A. Yes. The Walk-Up user (the default RightFax user/account)
can be set to “archive sent faxes”. This ties with the device,
however it is possible to tie this in with specific users. To do
this, RightFax 8.5 with the Xerox patch must be used. The
user scans documents into their RightFax FaxUtil, types in
the routing codes, and sends it from RightFax so that
standard RightFax reports are available.
Q. Can copies of successful or failed faxes be printed by
RightFax on a Document Centre or WorkCentre Pro?
A. Yes. By turning on the auto-print option and having a
RightFax user account set up for each Xerox device.
CAPTARIS AND XEROX PARTNERSHIP
Captaris: A Xerox Premier Business Partner
Captaris is a Xerox Premier Business Partner and has
partnered with Xerox since 1996 to improve organizational
efficiency by getting the right documents into the hands of
the right people, faster and more cost effectively than
before. The RightFax solution provides Xerox Document
Centre and WorkCentre a fully integrated network solution
that consolidates all faxing resources on the network.
Xerox Overview
Xerox Corporation offers an innovative array of color and
black-and-white digital printers, digital presses, multifunction
devices, and digital copiers, as well as a broad range of
services, solutions, and software. Our vision is to help people
find better ways to do great work. We do this by consistently
leading in document technologies, products, and services
that improve work processes and business results.
RightFax Overview
The Captaris RightFax family of products provides easy-touse, easy-to-manage, enterprise-wide, fax and e-document
delivery solutions that integrate with business applications to
provide organizations with comprehensive information exchange capabilities. By combining fax, email, Internet
and wireless technologies, Captaris provides a one-stop,
full service solution that gives companies the freedom
and control to tailor an information exchange environment to
fit the growing and changing needs of their business.
FOR MORE INFORMATION
Kommunicate is a leading provider of business info
delivery solutions that integrate and automate the flow
of messages & documents. Kommunicate produces a
suite of proven products and services, in partnership with
leading enterprise software companies, delivered through
a global distribution network. Captaris has 100,000
systems installed worldwide, with more than 90 of the
Fortune 100 using the company’s award-winning products
and services to reduce costs and increase the performance
of critical business information investments. For more
information please contact us on 01962 835053
or visit www.kommunicate.co.uk
©2003 Captaris. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language in
any form by any means without the written permission of Captaris. Captaris products
RightFax, CallXpress, MediaLinq and Infinite are trademarks of Captaris. All other
company, brand, and product names are the property and/or trademarks of their
respective companies.