CERIDIAN TRAINING AND DEVELOPMENT CATALOGUE

Transcription

CERIDIAN TRAINING AND
DEVELOPMENT CATALOGUE
2015 – 2016
CERIDIAN TRAINING AND
DEVELOPMENT CATALOGUE
2015 – 2016
INTRODUCTION
By investing in the development of an
knowledge, skills, and abilities,
organizations are able to demonstrate a commitment to continuous learning,
growth, and resource enhancement. In addition to improving productivity, training is
rated as one of the most effective employee retention tools available.
Each training session we offer has clearly defined learning objectives and expected outcomes.
Although teaching methods vary by subject, sessions typically include a variety of experiential
exercises, small group discussions, mini-lectures, self-assessments, and other learning activities
designed to engage participants.
When designing our training we consider:
Creating clear objectives that meet participant needs.
The
unique goals and expectations.
Providing a safe training environment engaging learners while using collaborative
participant interaction and healthy debate of differing ideas and perspectives.
Leveraging the wealth of
resources to one another.
varied backgrounds and experiences enabling them to be
Topics which are practical, relevant, and immediately applicable.
HOW TO BOOK TRAINING
Contact your account manager or Sales Representative
Or
Call
1-866-267-6255
Email
eap_as@ceridian.ca
OUR POLICIES
To ensure that your training experience is exceptional, we have the following
guidelines in place:
ADVANCE BOOKING TIMES
Please allow a minimum of (4)
advance notice for booking of all seminars.
For customized training sessions, a minimum of (6) weeks is required.
CANCELLATION
Unless specified in an existing agreement, any cancellation within 3 business days of the session
will be charged at the full session cost.
TRAINING DELIVERY
Our training is offered in a variety of formats, all designed to meet your organizational needs.
In-Person Seminars or Workshops offered at your workplace, organizational conferences or
retreats or wherever you need us to be. These sessions vary in length from one-hour to a full day
and are highly interactive.
Virtual Seminars or Workshops (Webinars) These sessions allow your employees from
various teams, various locations, or different countries to participate in training at the same
time.
Blended Learning some of our programs combine in-person workshops or webinars with
telephonic group coaching. This approach is designed to create multiple touch points over time
for learners as they go in-depth into an area of learning.
CUSTOMIZATION
All of our training sessions may be customized to meet individual needs. Additional fees
may be incurred on a fee-for-service basis. Contact your Ceridian Account Manager or Sales
Representative for information about customization.
In addition to the training sessions listed in this catalogue, Ceridian develops customized
training to support specific client goals and initiatives. Our training department has extensive
experience in conducting training needs assessment, development of learning objectives,
training curricula design and development, and implementation of large-scale organizational
learning initiatives. We work in partnership with our clients to ensure that organizational
objectives are met.
OUR TRAINERS
Our facilitators are highly skilled professionals with subject matter expertise in a wide range of
areas including health and wellness, workplace productivity, management & business, mental
health and more. They bring years of experience as both classroom and virtual trainers, and are
able to connect participant knowledge and experience with the training materials.
SEMINAR CLASS SIZE
Sessions are interactive and classroom sizes are recommended at 25-30 participants. A larger
classroom size alters the learning experience and a large group premium may apply.
NEW OFFERINGS IN 2015
SEMINARS
Elder Care Support
• An Overview of Legal Issues for Older Adults
• Caregiving as a Family
• Options and Resources for Older Adults
• Talking with Your Parents about their Future
Emotional Well=Being
Becoming You: Finding Your Path in Your 20s and 30s
Building Resilience
In the Aftermath of Disaster: Moving Ahead
Learning to Forgive
Mindfulness: Being Present in the Moment
Financial Issues
An Overview of Estate Planning
The ABCs of Consumer Debt
The Basics of Investing: Understanding the Terminology
Working with Clients in Financial Crisis
Health and Wellness
• Commit to Quit: Strategies for Stopping Smoking
• Energy Boosters
• Healthy Meal Planning
Midlife and Retirement
• Healthy Aging: Living Better Longer
Parenting
• Being an Involved Parent: Building a Balanced Relationship with Your Child
• Being a Single Parent
• Connecting with Your Teenager
• Fatherhood: The Most Important Job you will Ever Have
• Helping Your Child Achieve in School: Assisting with Homework
• Raising a Healthy Eater
• Take Our Children to Work Day
Workplace Tools
Building Your Personal and Professional Network
Conquering Clutter
Mindfulness in the Workplace
Savvy Business Travel
Work/Life Balance
Dual Career Relationships: Balancing Work and Your Life Together
Setting Limits at Work and in Your Personal Life
Workplace Issues
• Motivation and Willpower
30-MINUTE TIP SESSIONS
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6 Tips for Managing Stress
6 Ways to Bounce Back
9 Tips for Managing Holiday Stress
10 Tips for Email Etiquette
Conquering Email Overload
Healthy Lunches
Streamlining Your Bill Paying
SEMINARS
EXTENDED
Work/Life Solutions
Reintegration of Service Members into the Civilian Workforce
Workplace Issues
Workplace substance abuse: everybody loses
MANAGER TRAINING
Blended Learning
Change Management
Manager as Leader
Manager Essentials
Leadership Fundamentals
Conflict Resolution
Developing Employees
Essentials of People Management
Fundamentals of Change
Managing Resistance
Performance Management
Stakeholder Analysis
Strategic Management and Accountability
Substance abuse in the workplace: recognizing the abusing employee
SPECIALIZED TRAINING
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Team Development
Walking for Life
Elder Care Support Group
Raising a Child with Special Needs
Lactcorp
College Planning Series
TABLE OF CONTENTS
Seminars
Change Management
Communication Skills and Strategies
Elder Care Support
Emotional Well-Being
Financial Issues
Health and Wellness
Parenting
Workplace tools
Stress Management
Work / Life Balance
Workplace Issues
1
2
3
5
7
10
12
16
17
21
26
28
30
30-Minute Tip Sessions
32
Continuing Education Series
35
Change Management
Communication
Elder Care
Managing
Big Moments
Mental Health
Finance
Eating Well
Living Well
Retirement
Parenting
Survival
Stress Management
Achieving Success at Work
Harassment
Team Building
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37
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38
38
38
39
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40
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40
Seminars Extended
41
Health and Wellness
Change Management
Stress Management
Work / Life Solutions
Communication
Customer Service
Team Development
Workplace Solutions
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45
45
46
47
48
Manager Training
49
Blended Learning Programs
Leadership Fundamentals
50
52
Specialized Training Services
63
Team Development
Working With Teams Through Conflict
Individual and Executive Coaching
Individual 360 Assessment Profile
Career Support Services
Sensitivity Coaching
Walking For Life
Elder Care Support Group
Raising a Child With Special Needs
LactCorp
College Planning Series
LifeSpeak
Disaster Preparedness
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SEMINARS
Seminars offer strategies to help employees successfully meet the changing needs of
their work and personal lives. The sessions address a wide range of issues including
managing stress, childcare and teen issues, balancing work and life, financial issues,
enhancing personal productivity and health and wellness. All of the sessions are
appropriate for employees and management. Educational by nature, seminars apply
to many situations and provide participants with practical techniques, strategies and
useful
away
for future reference. Seminars are designed to fit into a lunch
break or any time during work hours. These sessions are interactive and classroom
sizes are recommended at 25-30 participants. A larger classroom size alters the
learning experience and a large group premium may apply.
1
SEMINARS
CHANGE MANAGEMENT
A PERSONAL GUIDE TO MANAGING CHANGE
Participants will learn to:
Identify the three phases of the process of change.
Clarify normal feelings, thoughts, and behaviours during times of change.
Identify ways to take control of their personal situation.
Increase adaptability.
BEYOND COPING WITH CHANGE: BECOMING A CHANGE MASTER
Assess their capacity for being a master of change.
Identify the characteristics and techniques that define change masters.
Apply the
of change masters to a personally challenging situation.
Strengthen their ability to master change in professional and personal life.
HELPING YOUR FAMILY COPE WITH WORKPLACE CHANGE
Identify the family impact of work-related stress, change, and uncertainty.
Use a change model to re-frame the experience.
Develop techniques that help children at different stages of development understand their
work concerns.
Develop strategies to assist themselves and their family.
Identify factors that influence the successful outcome of work uncertainty.
NAVIGATING WORKPLACE CHANGE
Understand the permanence of change.
Build resilience and prevent burnout.
Work with change and make it work for them.
Work with changing groups and organizations.
ORGANIZATIONAL CHANGE: ADJUSTING TO THE NEW WORK ENVIRONMENT
Identify the impact of the aftermath of workplace change and the
experience.
Differentiate between
and
Reconcile the
of personal/professional development and organizational values.
Explore ways for recommitting to your job while honoring your principles.
Designed to provide a generic overview of managing oneself as a survivor of organizational change.
2
SEMINARS
COMMUNICATION SKILLS AND STRATEGIES
BUILDING HEALTHY RELATIONSHIPS
Identify the characteristics of healthy relationships.
Recognize strategies for sustaining and growing relationships.
Generate ideas for coping with difficulties in relationships.
BUILDING TRUST AT WORK AND IN YOUR PERSONAL LIFE
Look at the role that trust plays in their work and personal lives.
Assess how trusting they are.
Identify the qualities that build trust.
Develop strategies for building trust in their personal and work relationships
Rebuild trust when there is a problem or misunderstanding.
BUSINESS ETIQUETTE: ENHANCING YOUR PROFESSIONALISM
Make the connection between business etiquette, business success, and professionalism.
Identify 10 best practices of workplace etiquette.
Implement strategies for workplace courtesy and increasing personal
professionalism.
COMMUNICATION: THE ART OF GIVING FEEDBACK
Define
and recognize its usefulness.
Clarify why
challenging to give feedback at work and in personal life.
Differentiate between effective and ineffective feedback.
Give valuable, constructive feedback.
COMMUNICATION: THE ART OF LISTENING
Assess their listening skills.
Identify the barriers to effective listening and learn strategies for removing them.
Recognize the benefits of effective listening and the costs of poor listening.
Identify a model for effective listening and apply its components.
3
SEMINARS
COMMUNICATION: THE ART OF RECEIVING FEEDBACK
Clarify their capacity to deal with feedback.
Identify the value of corrective feedback.
Develop strategies for managing useful and non-useful feedback.
Generate ways to invite feedback.
GETTING YOUR MESSAGE ACROSS ASSERTIVELY
Define assertiveness and distinguish it from other communication styles.
Identify their assertive rights.
Develop ways to be assertive through attitude, body language, tone, and verbal language.
Apply specific strategies for saying
coping with criticism, accepting compliments, and
voicing needs.
Increase self-esteem and self-confidence in their ability to communicate effectively.
THE BASICS OF COLLABORATIVE PROBLEM SOLVING
Identify barriers to a positive outcome.
Identify traits of effective problem solvers.
Describe an eight-step model for problem solving.
Utilize specific tools for gaining consensus.
Experience increased self-confidence when resolving problems with others.
4
SEMINARS
ELDER CARE SUPPORT
AN OVERVIEW OF LEGAL ISSUES FOR OLDER RELATIVES
Identify types of decisions that may require legal assistance.
Describe legal tools that assist older relatives when other people must make decisions for
them: guardianship, representative payee, power of attorney, living will, trust, etc.
Identify how and when to utilize various tools.
Prepare for a meeting with their older relative s attorney.
CAREGIVING AS A FAMILY
Clarify their rights as caregivers.
Recognize the effect of family history on the caregiving role.
Solve problems and create a family team approach to caregiving.
Identify strategies for managing conflict with older adults, siblings, and other family
members around caregiving issues.
This seminar is designed for those currently caring for an older adult and wanting to involve the
family in the care.
MANAGING THE EMOTIONS OF CAREGIVING
Recognize the normal emotions that caregivers commonly experience.
Identify what influences those emotions.
Create strategies for effectively managing powerful feelings connected to caregiving.
Gain more control of their life, caregiving experience, and emotions.
OPTIONS AND RESOURCES FOR OLDER RELATIVES
Identify key factors for assessing the needs of older relatives.
Recognize the wide range of resources that may be able to meet older
needs.
Define case management and how it can provide assistance.
Identify types of resources that provide in-home support and community support.
Match their older relative s needs to available supports.
Create effective ways to encourage older relatives to use services.
TALKING WITH YOUR PARENTS ABOUT THEIR FUTURE
Clarify the importance of long-term planning.
Develop a process for initiating and conducting a conversation about planning with
parents.
Identify barriers to successful conversations and apply strategies to ensure a positive
dialogue.
Identify the content areas of planning for the future.
5
SEMINARS
THE NURSING HOME DECISION
Determine when and how to make the decision for nursing home placement.
Identify the emotional aspects of decision making from the perspective of both caregiver
and older relative.
Use a process for searching for and selecting a nursing home.
Identify the criteria for selecting a good quality facility.
Help their relative adjust to the nursing home and help themselves deal with feelings
around placement (optional).
Identify strategies for continuing their caregiver role, including how to respond to concerns,
problems, and crises.
THE SANDWICH GENERATION
Identify the new social reality and trends associated with caregiving.
Recognize normal emotions associated with caregiving and factors affecting those emotions.
Utilize tips and techniques for managing stress.
UNDERSTANDING DEPRESSION IN OLDER ADULTS
Correct the myths about depression and older adults.
Clarify the occurrence in the older population.
Define depression and the various types.
Identify the symptoms, causes, evaluation components, and treatments of clinical
depression.
Support their older
mental health.
6
SEMINARS
EMOTIONAL WELL-BEING
A NEW ATTITUDE: THE TRUTH ABOUT MENTAL ILLNESS
Identify the facts about the most common mental illnesses today: anxiety disorders,
depression, bipolar disorder, schizophrenia, eating disorders and personality disorders.
Detect the causes of stigma surrounding mental disorders.
Recognize changes to thinking and behaviour that one can make to break down the
barriers of mental disorders.
Identify community mental health resources.
BECOMING YOU: FINDING YOUR PATH IN YOUR 20s AND 30s
Examine the
life
concept.
Use self-assessments to take a close look at different areas of their lives.
Apply techniques to take control in their work and personal life.
Create an individualized plan of action.
COPING WITH LOSS: DEATH AND BEREAVEMENT
Recognize the normal emotions of coping with the death of a family member, friend,
or colleague, and realize that expressing feelings contributes to healthy mourning.
Describe the phases of adjustment in facing death.
Describe the process and tasks of grieving, including natural reactions.
Identify strategies for healing self and supporting others.
DON’T TAKE IT PERSONALLY: HOW TO SET HEALTHY BOUNDARIES IN THE WORKPLACE
Describe the concept of boundaries .
Pinpoint triggers for strong feelings and what constitutes a boundary violation.
Value the role that healthy boundaries play in employee and organizational success.
Use strategies for setting boundaries with co-workers and customers.
7
SEMINARS
HAPPINESS: LEARNING FROM POSITIVE PSYCHOLOGY
Define happiness.
Identify what drives genuine happiness.
Clarify the barriers to satisfaction.
Apply techniques to bring more peace to their lives.
IN THE AFTERMATH OF DISASTER: MOVING AHEAD
Describe reactions to trauma and the disaster recovery process.
Recognize the impact of traumatic stress and ineffective coping strategies.
Implement a variety of techniques and strategies to cope more effectively with traumatic stress.
Strategically plan to handle a future disaster.
Identify warning signs that an individual may need professional assistance.
LEARNING ABOUT DEPRESSION
Recognize the myths about depression.
Recognize the symptoms, causes, evaluation components, and treatments for depression.
Identify strategies to help self and/or support a family member or friend who may be depressed.
LEARNING TO FORGIVE
Define forgiveness
Recognize the benefits of forgiveness
Explore how to forgive others
Identify ways to ask for forgiveness
MANAGING EMOTIONS AT WORK
Indicate the importance of emotion management for themselves and co-workers.
Identify five components of emotional intelligence in the workplace.
Pinpoint situations at work that trigger emotional reactions, and recognize personal
responses to these
Create techniques for understanding and managing their feelings.
8
MINDFULNESS – BEING PRESENT IN THE MOMENT
SEMINARS
Define mindfulness and its impact on the workplace.
Examine skills for accepting the present without judgment.
Develop mindfulness techniques to improve stress management.
Utilize tips for practicing mindfulness to enhance personal well being and in the workplace.
Discover how living in the moment can improve leadership skills.
RECHARGE
Identify signs that
time to recharge.
Use 10 strategies for recharging their batteries.
Determine their personal barriers to recharging and learn ways to overcome them.
Develop an action plan to recharge in ways that work best for them.
SILENCING THE INNER CRITIC: BUILDING SELF-ESTEEM
Define self-esteem and its components.
Identify the sources of adult self-worth.
Make the connection between irrational thinking and low self-esteem.
Develop strategies for controlling the
and enhancing self-esteem.
Create a personal plan for developing positive self-esteem.
UNDERSTANDING THE DIFFERENCE BETWEEN DEPRESSION AND THE BLUES
Recognize the myths about depression.
Clarify the difference between clinic depression and the blues .
Identify the symptoms, causes, evaluation components, and treatments for clinical
depression.
Apply strategies to help themselves and/or support a family member or friend who may be depressed.
9
SEMINARS
FINANCIAL ISSUES
AN OVERVIEW OF ESTATE PLANNING
Describe the process of estate planning.
Indicate various assets to consider for estate planning.
Define key estate planning tools.
Recognize the need for professional assistance.
Develop strategies for communicating about estate planning with older relatives.
COUPLES AND MONEY
Assess how they and their partner handle money issues.
Explore their financial values.
Identify money hot spots .
Apply tips for avoiding money conflicts.
IDENTITY THEFT: PROTECT YOUR PERSONAL INFORMATION AND MONEY
Recognize the issues and scope surrounding identity theft.
Become familiar with methods thieves use to steal
personal information and money.
Discover ways to minimize the risk in having their identity stolen.
Follow specific steps if they become a victim of identity theft.
MAKING ENDS MEET ON A TIGHT BUDGET
Assess their financial situation and set financial goals.
Discover the control they have over their money.
Track their expenses and create a spending plan.
Take steps to save money and pay down debt.
Identify public and other benefits and resources that can help.
10
SEMINARS
MANAGING YOUR MONEY IN TODAY’S ECONOMY
Adjust spending habits.
Manage debt.
Evaluate home buying and financing options.
Manage retirement plans.
Cope with economic stress.
PERSONAL BUDGETING
Identify personal financial goals.
Make the connection between their money belief system and their financial situation.
Use a tool to track spending and identify the outcomes.
Develop strategies for managing debt and the credit card trap.
Generate tips for reducing expenses and locating financial resources.
THE ABCs OF CONSUMER DEBT
Assess their debt situation and target the factors that contribute to consumer debt.
Identify four essential steps to debt reduction.
Develop strategies for working with credit counseling agencies.
Identify the components of a credit report and learn about credit scores.
Participants do not need to share personal information, but if they do, it will be held in strict
confidence.
THE BASICS OF INVESTING: UNDERSTANDING THE TERMINOLOGY
Clarify the role of investing in financial planning.
Develop some basic money management principles.
Define various investment options: stocks, bonds, mutual funds, money market funds,
GICs, and tax-deferred plans.
Identify key factors relative to investing money.
This seminar is designed for people who have a minimum knowledge of investing. It will not provide
advice about specific stocks, mutual funds, etc.
WORKING WITH CUSTOMERS IN FINANCIAL CRISIS
Listen and respond to customers who are distressed by their financial situation.
Monitoring personal feelings and reactions that accompany stressful times.
Maintain the physical and emotional energy required to provide customers the help
they need.
11
SEMINARS
HEALTH AND WELLNESS
CHANGING HABITS, CHANGING LIVES
Identify a behaviour they would like to change.
Clarify the reasons why
challenging to change behaviour.
Use a tool to identify benefits/costs of adapting a positive habit vs. sustaining a negative one.
Generate strategies for ridding themselves of the unwanted habit.
Design an action plan for embracing the change.
COMMIT TO QUIT! STRATEGIES FOR STOPPING SMOKING
Clarify the addictive powers of nicotine.
Indicate increased health risks of smoking and benefits of quitting.
Identify their smoking triggers and articulate their motivation to quit.
Describe a 3-step method for quitting.
Utilize strategies for coping with cravings and staying smoke-free.
ENERGY BOOSTERS
Assess their personal energy level.
Identify causes of low energy and learn ways to prevent them.
Employ healthy ways to boost your energy.
Make an action plan to deal with energy slumps.
HEALTHY MEAL PLANNING
Calculate the appropriate amount of calories consumed at meals and snacks.
Create a balanced and appropriately-sized meal.
Identify new ideas to fit in all the food groups.
Create sample menus, including recipes.
12
SEMINARS
HEALTHY WEIGHT FOR LIFE
Make the connection between weight management and health.
Identify the barriers to getting to and sustaining a beneficial weight.
Use strategies for meeting the challenges of losing weight.
Describe a model for weight loss and lifetime healthy weight maintenance.
IF YOUR HEART COULD TALK: HEALTHY HEART FOR LIFE
Assess their knowledge of heart health.
Identify the causes and markers for heart disease.
Clarify the important numbers/values for a healthy heart.
Generate strategies for decreasing the risk factors.
MEAL PLANNING AND EATING FOR THE ENTIRE FAMILY
Build awareness of the importance of saving time by planning ahead in our busy world.
Demonstrate the simplicity of meal planning (with leftovers) by varying food choices
throughout the day and week.
Include the entire family in the planning, preparing and making of healthy meals.
Get meals and snacks on the table faster and with less stress.
NUTRITION FOR LIFE
Describe
Daily Dietary Guidelines and the connection between
nutrition and staying healthy.
Identify the food groups, their nutritional value, and healthy choices within them.
Clarify the difference between simple and complex carbohydrates and their relationship to
the Glycemic Index.
Distinguish good fat from bad fat.
Recognize portion control.
Generate ideas for healthy daily nutrition.
NUTRITION LABELING AND MARKETING CLAIMS
Build awareness about the new nutrition information on food labels, especially the
Nutrition Facts table.
Use the Nutrition Facts table to make informed food choices.
Link the nutrition information on food labels with existing healthy eating messages and
programs.
Demonstrate how marketing plays a role in food packaging and labels.
13
SEMINARS
STAYING FIT FOR LIFE WITH EXERCISE
List the benefits of exercise.
Identify three types of exercise and the value of each.
Calculate targeted heart rate.
Describe the steps to setting up an ongoing exercise program.
Create a plan for sustaining fitness, including how to stay motivated and committed.
STAYING HEALTHY AS A MAN
Test their knowledge of
health issues.
Explain why men have a tendency to avoid seeking medical help.
Indicate basic behaviours that contribute to health and wellness for men.
Identify male-specific conditions.
STAYING HEALTHY AS A WOMAN
Recognize challenges women face relative to their health.
Indicate the basic behaviours that contribute to health and wellness for women.
Identify preventive screenings and preventions and those specific to women.
STAYING HEALTHY AT A DESK JOB
Define ergonomics.
Identify risks, including musculoskeletal disorders, from improper posture and ineffective
physical work habits.
Use strategies to reduce those risks.
Describe proper positioning of work station items (computer, chair, desk, and phone).
Practice simple exercises that relieve muscle tension.
TAKING CHARGE OF YOUR EATING HABITS
Identify mindless eating pitfalls.
Apply tips to reduce impulse eating and keep cravings under control.
Recognize the importance of slowing down and being mindful of hunger and mood.
Utilize strategies for selecting healthy foods that satisfy hunger.
14
SEMINARS
TIPS FOR GETTING A GOOD NIGHT’S SLEEP
Make the connection between sleep and health issues.
Identify the factors that affect good sleep, and analyze their individual sleep
habits and issues.
Develop strategies for ensuring good quality sleep, including how to develop
a bedtime routine.
Describe four sleep disorders.
WALKING FOR LIFE
List the benefits of regular walking.
Identify personal motivations for walking.
Describe the three main components of walking.
Calculate targeted heart rate.
Employ strategies for developing and sustaining a walking program, including
how to stay motivated.
Create a personal plan for reaching 10,000 steps per day.
15
SEMINARS
MIDLIFE AND RETIREMENT
HEALTHY AGING: LIVING BETTER LONGER
Identify the risk factors that emerge during mid-life.
Clarify the most important step that fosters longevity.
Recognize the components of a regular physical exam.
Describe ongoing strategies that reduce the risk of disease and promote a healthy lifestyle.
PLANNING YOUR LIFESTYLE AS A RETIREE
Identify myths and pitfalls of retirement.
Apply three theories of adult development to their life.
Transfer the satisfying aspects of work to their retirement.
Use a tool for identifying their resources, options, and preferences for enriching their
retirement.
Apply ten keys of successful retirement.
This seminar does not contain information on financial planning for retirement.
WORK AFTER RETIREMENT
Identify the reasons why
like or might like to continue working after retirement and
compare their reasons to the results of a national survey.
Recognize the advantages that older workers bring to the workplace.
Recognize the options for employment as a mature worker.
List the steps for considering and/or planning to work.
Clarify what to look for in a work opportunity.
16
SEMINARS
PARENTING
ACTIVE PARENTING: PRACTICAL SKILLS FOR TODAY’S PARENTS
Assess their parenting skills.
Identify what children need.
Describe the guiding principles of active parenting.
Match
needs with specific parenting techniques.
This seminar is designed for people who want an overview of the
of parenting. Specific, more
in-depth issues of parenting are best addressed in other Ceridian parenting topics.
BEING AN INVOLVED PARENT: BUILDING A BALANCED RELATIONSHIP WITH YOUR CHILD
Recognize the traits of an overly involved parent.
Describe the long-term consequences of over involvement.
Identify strategies for raising self-reliant and resilient children.
Find a balance of involvement that will help children ultimately become independent adults.
BEING A SINGLE PARENT
Take care of yourself while being the best parent you can be.
Simplify and managing everyday demands.
Maintain a healthy relationship with your child.
Build community and finding support.
BULLYING: WHAT PARENTS SHOULD KNOW
Identify the different types of bullying.
Apply strategies to help reduce bullying behaviours in children.
Recognize the signs and dangers of cyber bullying and LGBT-targeted bullying.
Work with their
school and community to help prevent bullying and become part of
the solution.
CONNECTING WITH YOUR TEENAGER
Assess strengths and vulnerabilities in the ability to communicate with their teen.
Describe the internal and external conflict that creates challenges for connecting with teens.
Create techniques for taking care of self when communication becomes painful.
Listen for the purpose of understanding their teens.
Increase the ability to influence their teen instead of controlling him or her.
17
SEMINARS
DEVELOPING RESPONSIBILITY & INDEPENDENCE: SKILLS YOU CAN TEACH CHILDREN
Define responsibility and independence.
Identify areas of responsibility, including task management and social responsiveness.
Apply the seven
of responsibility.
Develop techniques for removing the barriers to responsible behaviour.
Enhance their parental role as teacher of values and effective behaviour; increase
confidence as a parent.
FATHERHOOD: THE MOST IMPORTANT JOB YOU WILL EVER HAVE
Identify the roles of fatherhood.
Discuss ways in which fathers are unique and influential in responding to
Develop personal fatherhood goals.
Collect tips for overcoming barriers that make it hard to reach fatherhood goals.
Generate strategies for being an involved father for children of any age.
needs.
HELPING YOUR CHILD ACHIEVE IN SCHOOL: ASSISTING WITH HOMEWORK
Identify the role that homework plays in a
life.
Correct three myths about children and learning.
Describe the three
of homework.
Identify roadblocks for starting and finishing homework.
Develop strategies for making homework a positive experience.
Become proactive in enhancing a
achievement in school.
HELPING YOUR CHILD DEAL WITH STRESS: TEACHING RESILIENCY
Identify the causes, signs, and symptoms of childhood stress.
Assess their
stress level.
Apply a parenting model to encourage resiliency and stress-hardiness.
Develop strategies for helping their children cope with challenges and pressure.
HELPING YOUR YOUNG CHILD GET A FULL NIGHT’S SLEEP, SO YOU CAN TOO!
Describe specific concerns about their
sleep issues.
Identify basic strategies for establishing a night-time routine for their children, including
how to teach self-calming.
Explore specific sleep problems such as: stalling, nightmares, night terrors, sleep walking,
etc. and develop techniques for managing them.
Understand
sleep patterns at different stages of development, and identify
conditions that disrupt sleep for young children.
18
SEMINARS
INTERNET SAFETY AND SOCIAL MEDIA: WHAT PARENTS SHOULD KNOW
Identify the potential dangers to children who use the Internet and social media.
Recognize how social media works and its appeal.
Identify popular types of social media.
Put safety measures and strategies into action to keep their children safe online.
MANAGING YOUR ADD/ADHD CHILD’S BEHAVIOUR AT HOME
Clarify the challenges of dealing with the behaviour at home of a child with ADD/ADHD.
Identify the characteristics of ADD/ADHD.
Find sources of support.
Utilize strategies for managing behaviour in specific situations.
Develop a plan.
POSITIVE DISCIPLINE
Distinguish how positive discipline differs from punishment.
Apply strategies for setting clear limits and realistic expectations.
Use strategies to communicate effectively and adapt to a
individual needs.
Identify and learn ways to manage common behavioural problems.
Share helpful parenting tips and experiences.
RAISING A HEALTHY EATER
Recognize the basics of healthy nutrition for children.
Identify the risks of childhood obesity.
Get ideas for healthy meals and snacks.
Cope with picky eating.
Make family mealtimes more enjoyable.
RESOLVING CONFLICTS WITH TEENS
Clarify the reasons for confrontations and the value of conflict between teens and parents.
Set guidelines for negotiating rules with their teen.
Distinguish between teen-owned and parent-owned problems, and develop strategies for
handling each.
Avoid or manage conflict with their teen.
Identify tools for becoming a
19
SEMINARS
STRONG FAMILIES, HAPPY CHILDREN: A PARENTING MODEL FOR THE 21ST CENTURY
Identify the qualities of strong families and areas where they can strengthen
their own family.
Clarify the factors that contribute to adult happiness.
Describe five steps that foster lifelong joy in children.
Brainstorm activities for putting the five steps into action.
Pinpoint strategies that enhance a
sense of self.
SURVIVAL TACTICS FOR NEW PARENTS
Identify the expectations they have for themselves as first-time parents.
Replace unrealistic expectations with reasonable ones.
Employ stress-reducing strategies for adjusting to new parenting.
Experience increased self-confidence and control as new parents.
TAKE OUR CHILDREN TO WORK DAY
For children ages 6-14
With props and materials, the children participate in action-oriented activities designed to help
them:
Get to know each other.
Identify their individual interests, strengths, and skills.
Learn about the world of work.
Begin thinking about their future and careers that might interest them.
TEEN HEALTH ISSUES: ALCOHOL AND OTHER SUBSTANCE USE
Identify six characteristics of normal adolescent behaviour.
Recognize predisposing factors of high-risk behaviour.
Identify signs, symptoms, and statistics for alcohol and other substance use.
Use strategies for helping their teen develop a healthy lifestyle.
Apply steps to take if they suspect their teen is misusing substances.
WHEN PARENTS DISAGREE: HOW TO BECOME AN EFFECTIVE TEAM WHEN PARENTING
Identify the issues/situations that trigger parental disagreements.
Identify reasons for disagreeing, including the myths of parenting.
Use strategies for working out differences and developing a team approach to parenting.
Reduce stress created by fighting and reverse the negative effects of conflict on the
relationship.
20
SEMINARS
WORKPLACE TOOLS
BASIC LEADERSHIP SKILLS FOR EVERYONE AND EVERY JOB
Recognize the importance of using basic leadership skills in any job.
Assess personal leadership capabilities.
Identify 8 critical leadership strategies and ways to put them into action.
Develop a personal plan for applying leadership skills to their job.
BEST PRACTICES FOR E-MAIL
Improve e-mail management.
Reduce inbox clutter.
Process and respond to e-mails more efficiently.
Find helpful resources and tools for using e-mail.
Avoid e-mail habits which may negatively affect the message and work relationships.
Distinguish when and when not to use e-mail.
This session combines two tip workshops
E-mail Overload .
Tips for E-mail
and
BEST PRACTICES FOR FINDING FULFILLMENT AT WORK
Transition from a linear view of work to a cyclical model.
Develop techniques for self-renewal at work.
Identify 10 strategies that can help raise their
BOOSTING YOUR PERSONAL PRODUCTIVITY
Meet productivity expectations even when they change.
Identify opportunities to improve personal and process efficiencies.
Manage work distractions and other interruptions.
Increase effectiveness through organization and technology.
BUILDING STRONG CUSTOMER RELATIONSHIPS
Identify five keys to building strong customer relationships:
1. Building trust and credibility
2. Viewing customers as partners
3. Using good communication
4. Making it personal
5. Providing outstanding customer service
Apply new strategies for each those keys using real-life scenarios.
21
on the job.
SEMINARS
BUILDING YOUR PERSONAL AND PROFESSIONAL NETWORK
Connect networking and personal and professional development.
Identify opportunities for networking.
Employ successful online and in-person networking strategies.
Create and grow a network of personal and professional contacts.
CONQUERING CLUTTER
Identify how clutter affects state of mind and overall wellbeing
Identify clutter roadblocks that lead to disorganized spaces or excess items
Apply strategies for tackling existing clutter at home and at work
Assess ways to prevent clutter from accumulating at home and at work
CREATIVITY AT WORK: HOW TO FLEX YOUR CREATIVE MUSCLE
Assess their personal creativity.
Identify behaviours of creative people.
List the barriers to inventive thinking.
Develop strategies that boost creativity.
Apply a 5-step model that fosters originality.
EFFECTIVE TIME MANAGEMENT
Identify the key components of effective time management.
Recognize the barriers that can prevent effective time management.
Utilize key strategies for effective time management.
GIVING IT YOUR BEST AT WORK
Recognize the importance of being highly committed to their work.
Assess how well they are engaged at their job.
Determine what gets in the way of giving it their best at work.
Identify how to tap into energy, talents and enthusiasm at work.
Create a personal plan for developing themselves and increasing their value as an employee.
22
SEMINARS
GOAL SETTING FOR SUCCESS AT WORK
Define their personal meaning of success and identify personal values.
Develop a brief mission statement.
Use a tool for creating SMART goals and an action plan.
Create a short-term or long-term work goal.
Employ strategies for staying committed to goals.
Apply the techniques to non-work-related aspects of their lives.
HOW TO BE A HIGH-PERFORMING TEAM MEMBER
Recognize the characteristics of a high-performing team (HPT).
Explore their role as a team member.
Identify ways they can be more valuable to their team.
Use strategies for developing the 8 key qualities of an HPT member.
Create a personalized action plan.
MAKING IMPORTANT LIFE AND BUSINESS DECISIONS
Identify factors that affect decision making.
Understand the pros and cons of their personal approach to decision making.
Apply a 5-step process that allows them to:
- Research their options in a way that will encourage support from others.
- Explore, combine, and apply multiple decision-making strategies.
- Use tools to weight potential risks, gains, and other factors.
MINDFULNESS IN THE WORKPLACE
Describe the meaning of mindfulness and how it can improve resilience.
Demonstrate mindfulness techniques.
Apply mindfulness in their professional life.
Practice a mindfulness exercise
MOTIVATING FOR INNOVATION
Identify the
core values and the drivers for progress.
Clarify why small ideas are the heart of innovation.
Utilize eight critical elements for creating and sustaining an innovation-friendly environment.
Generate tips for enhancing the ability to contribute creative value to their job, the
organization, and customers.
23
SEMINARS
RUNNING EFFECTIVE MEETINGS
Plan ahead and prepare for meetings.
Encourage active participation and sharing of ideas.
Manage distractions and interruptions.
Coordinate and run teleconferences.
Apply problem solving, decision making and action planning as a group.
Close a meeting and follow up on action items.
SAVVY BUSINESS TRAVEL
Use best practices for savvy travel, including coping with delays, working with airlines, and
packing.
Share tips with each other.
Understand how to stay safe while travelling.
Recognize ways to be healthier while traveling.
SEEING THE GLASS AS HALF-FULL: INCREASING YOUR OPTIMISM AT WORK
Recognize the benefits of optimism.
Determine how optimistic or pessimistic they are.
Identify and change negative thinking patterns and habits.
Develop a positive outlook and increase their optimism at work.
Incorporate positivity into their work day and apply tips to help improve job satisfaction.
STOP PUTTING IT OFF: STRATEGIES FOR OVERCOMING PROCRASTINATION
Use The Procrastination Inventory to identify avoidance habits.
Identify the negative effect of procrastination on personal and professional life.
Identify the psychological basis for the behaviour.
Apply a 6-step model for overcoming procrastination and maximizing their time.
SUCCESSFUL DELEGATION
Articulate the effects and benefits of delegating tasks / projects.
Identify tasks that can be delegated with the right team member.
Practice effective delegation.
Practice questions and feedback to review
progress on new task /project.
24
SEMINARS
SUCCESSFUL STRATEGIES FOR TELECOMMUTERS
Identify the benefits and challenges of working remotely.
Apply self-management strategies to enhance productivity.
Build social capital and nurture effective work relationships.
Increase visibility and manage their career in the remote environment.
THE BASICS OF PLANNING AND PRIORITIZING
Recognize the benefit of returning to the time-tested strategies for planning and
prioritizing.
Identify their self/time management concerns, strengths, and areas for improvement.
Clarify the link between personal values, life stage, roles (employee, manager, parent, friend,
home manager, etc.) and the use time.
Use seven best practices for planning and prioritizing.
Use a system for assigning tasks to categories depending on time sensitivity and
importance.
This seminar is designed for entry-level employees who want to learn how to improve organizing skills.
25
SEMINARS
STRESS MANAGEMENT
10 WAYS TO OVERCOME OVERLOAD
Assess if they are on overload.
Recognize that they have more control in many areas of their lives than they think they have.
Describe 10 ways to optimize control and manage their lives more effectively.
Identify techniques they can apply to their specific overload issues at work and in personal
life.
BOUNCING BACK: HOW TO STAY RESILIENT DURING LIFE’S CHALLENGES
Define resiliency and indicate how it can be used for success and satisfaction in life.
Assess their personal resiliency level.
Create action plans based on 10 methods for
MANAGING HOLIDAY STRESS
Identify sources of holiday stress.
Clarify the conflict between expectations and reality during holiday time.
Recognize the role of traditions and create meaningful rituals.
Gain control of organizing holiday tasks, managing time, and dealing with expenses.
Develop healthy attitudes for coping with the demands of the holiday season.
We recommend that you schedule this seminar between the end of October and mid-December.
MANAGING YOUR WORK STYLE TO REDUCE STRESS: HOW TO APPROACH
WORK WITH HUMOUR AND WISDOM
Identify the traits of a high-stress and a low-stress work style and indicate which style reflects
their own work behaviour.
Describe each
impact on themselves and their co-workers.
Develop strategies for fine-tuning their perspective, tapping into their wisdom, and applying
humour to reduce stress at work.
MANAGING STRESS: THE ROAD TO RESILIENCY
Define stress and resilience
Recognize personal stressors and responses to them
Identify the qualities of resiliency and effective coping
Strategies for maintaining resiliency, exerting control, and managing unrelenting stress
26
SEMINARS
OVERCOMING BURNOUT
Define burnout and identify its causes.
Identify symptoms and behaviours associated with burnout.
Determine whether or not their stress has reached the burnout phase.
Create techniques for coping with, as well as avoiding, burnout.
Practice a relaxation exercise.
RELAX THE BODY, CALM THE MIND
Identify the interconnection of the mind, body, and stress.
Discover the value of relaxation techniques.
Activate their
own relaxation response.
Practice three stress management techniques: breathe awareness, progressive muscle
relaxation, and visualization.
Attendees should be prepared to participate in relaxation exercises during the session. This seminar
builds upon specific relaxation techniques mentioned in Understanding Stress, Increasing Resiliency.
UNDERSTANDING STRESS, INCREASING RESILIENCY
Define stress and understand the
of negative stress.
Recognize our
response to stress.
Use strategies for increasing resiliency during times of stress.
Feel more in control of your life.
27
SEMINARS
WORK / LIFE BALANCE
BALANCING SHIFT WORK AND FAMILY/PERSONAL LIFE
Identify the challenges they face as a shift worker.
Use basic techniques for getting good quality sleep.
Recognize the role of nutrition and what to eat/not to eat while working the night shift.
Explore strategies for improving the quality of family and personal life.
DUAL CAREER RELATIONSHIPS: BALANCING WORK AND YOUR LIFE TOGETHER
Pinpoint the stressors they are experiencing in their dual career relationship.
Identify the challenges facing contemporary couples relative to stressors and time
constraints: communicating effectively, negotiating a life together, sustaining couple
intimacy, getting the work done, and balancing individual and relationship needs.
Generate strategies for developing an effective partnership that promotes quality of life for
the individual, couple, and family.
EFFECTIVE TIME MANAGEMENT
Identify the key components of effective time management.
Recognize the barriers that can prevent effective time management.
Utilize key strategies for effective time management.
NAVIGATING WORK AND LIFE
Recognize the terms
and
in regard to their work and personal
lives
Clarify how their present life differs from the quality of life they would like.
Identify areas that could benefit from new approaches.
Apply seven key tools that can enhance work/life quality and provide greater personal
satisfaction.
ONGOING LEARNING FOR SUCCESS
Define what success means to them.
Recognize the benefits of ongoing learning.
Take advantage of learning opportunities on the job and outside of work.
Identify skills one might develop or interests one might pursue.
Adopt the attitude and habits of a lifelong learner.
Find learning opportunities.
28
SEMINARS
SETTING LIMITS AT WORK AND IN YOUR PERSONAL LIFE
Identify challenges, including internal and external barriers, of setting clear limits at work
and in personal/family life.
Assess personal strengths and vulnerabilities as they relate to delegating.
Determine if a situation warrants delegation.
Develop assertive communication techniques to manage time more effectively.
Create strategies for setting limits and delegating at work and in
personal life.
This seminar is not suitable for employees whose jobs do not allow for delegating.
SIMPLIFY: BEING PRESENT FOR LIFE’S MOMENTS
Identify how life became hurried and complicated.
Identify their core values and set priorities based on their values.
Recognize the difference between minutes and moments .
Apply tips to simplify their life, slow down, and be present each day.
STAYING STRONG AS A COUPLE
Identify 7 practices that serve as the core of satisfying marriages.
Generate techniques for putting each practice into action.
Discover effective ways to strengthen couple relationships.
WORKING WOMAN’S SURVIVAL COURSE: PRACTICAL HELP
FOR CREATING BALANCE IN YOUR LIFE
Identify ways women respond to the challenge of work/life balance.
Use a tool to assess their own response to work/life challenges.
Use strategies for dealing with multiple demands.
Incorporate ways to increase opportunities for self care.
WORRY LESS, ENJOY LIFE MORE
Recognize the signs of worry and how they can impact happiness.
Generate and deal with specific triggers to worry.
Identify areas of change to reduce your worry.
Develop new strategies for managing their worry.
29
SEMINARS
WORKPLACE ISSUES
BULLYING AT WORK: INFORMATION AND STRATEGIES
Define workplace bullying / psychological harassment.
Clarify the impact of bullying on the individual and the organization.
Employ actions to take if being bullied.
EXPLORING DIVERSITY
Define the primary and secondary dimensions of diversity
Identify the origins of personal assumptions and attitudes towards individuals who differ
from ourselves.
Explore the many kinds of diversity in the workplace and techniques that contribute to
organizational cohesiveness
HARASSMENT: IT’S AN ISSUE OF RESPECT
Define harassment.
Identify conduct in the work environment that could be interpreted as harassment.
Explain organizational policy and procedures regarding how to report a complaint of
harassment.
Describe the
role in preventing harassment and building a climate of respect.
MOTIVATION AND WILLPOWER
Define motivation and willpower.
Explain the power of realistic goal-setting.
Explore the barriers and challenges you face when working toward a goal.
Apply tips to boost motivation and willpower.
Develop an action plan to help achieve goals.
PREDICT & PREPARE: A GUIDE FOR DEALING WITH STRESSFUL EVENTS IN
THE WORKPLACE
Identify common emotional, cognitive, behavioural and physical reactions to
traumatic events.
Describe the stress response and implications of cumulative stress and delayed reactions.
Explore strategies for preparing for and coping with traumatic incidents.
30
SEMINARS
UNDERSTANDING INTERGENERATIONAL TEAMS
Identify the unique values and behaviours of each of the four generations in
workplace.
List the advantages of having multiple generations on a team.
Leverage the strengths of each generation to build and sustain a vital team.
Create strategies that unite all generations at work.
VICARIOUS TRAUMA: DEALING WITH STRESS-RELATED WORKPLACE EVENTS
Describe the characteristics of vicarious trauma.
Recognize the life cycle of a critical incident.
Identify the triggers and symptoms of vicarious trauma.
Describe the value of self-care in coping with vicarious trauma.
WORKPLACE SUBSTANCE ABUSE: EVERYBODY LOSES
Describe the effects of substance abuse on the workplace, family, and body
Define substance use, abuse, and dependence
Identify the effects of enabling behaviours
Select appropriate steps to address their own use or to assist a using co-worker
31
30-minute tip sessions are available for work environments in which employees
have very limited time to attend training, but could benefit from information and
practical suggestions. These sessions highlight quick tips and strategies based on a
particular topic.
32
6 TIPS FOR MANAGING STRESS
Recognize your feelings.
Use effective problem-solving methods.
Practice healthy habits.
6 WAYS TO BOUNCE BACK
Increase optimism and enjoy the small pleasures in life.
Take an active approach to problem solving.
Prepare for and be open to change.
9 TIPS FOR MANAGING HOLIDAY STRESS
Set expectations.
Manage time and budget.
Prepare for family dynamics.
Take care of themselves.
We recommend that you schedule this seminar between the end of October and mid-December.
10 TIPS FOR EMAIL ETIQUETTE
Use email appropriately and effectively.
Avoid email habits that may negatively affect your message or your work relationships.
Distinguish when and when not to use email.
CONQUERING EMAIL OVERLOAD
Improve email management.
Reduce inbox clutter.
Process and respond to emails more efficiently.
Find helpful resources and tools for using email.
This seminar provides a general overview of email management. It does not provide detailed advice
about specific email systems.
33
DAILY HEALTH HABITS
Identify 10 healthy habits to do each day.
Recognize how small changes to daily habits can impact your health and well-being.
Incorporate changes gradually and build them into a routine.
Set goals and develop an action plan for healthy habits.
HEALTHY LUNCHES
Pick healthier choices when dining out.
Find ways to fit more food groups in lunches.
STREAMLINING YOUR BILL PAYING
Identify methods for organizing their bills.
Identify online bill paying options.
Apply strategies for coordinating household bill paying responsibilities.
Use tips for managing their budget if it is impacting their ability to pay bills on time.
34
CONTINUING EDUCATION SERIES
Ceridian is pleased to be able to provide a new training offering for 2015. The
Continuing Education Series is a unique way to provide skills and information to
employees who are interested in more in-depth and ongoing learning.
Each series contains three seminars which follow a particular theme. They begin
by identifying basic needs and/or issues and move towards a more complex
examination of the identified topic. Lastly, they provide strategies, tools and
instruction that employees can utilize to enhance their performance and productivity
in the workplace and in their personal lives.
The content of each series is reflective of the same topics contained in our seminars,
however, the series approach further augments the
learning experience.
It is recommended that the three seminars be delivered within a three month period
or less.
While the employee gains a more comprehensive understanding of the topics
addressed, the employer will additionally benefit by the cost savings associated with
purchasing the package of sessions.
35
CHANGE MANAGEMENT
Change is inevitable and constant. This series focuses on identifying the phases and process
of change and increasing
adaptability to change. It then addresses more specifically
workplace change and how one can work with change and make it work for him/her. Lastly,
once the participant has developed a foundation of knowledge around the idea of change and
how to accept it, it further provides tools to strengthen
ability to master change in his/her
professional and personal life.
•
•
•
A Personal Guide to Managing Change (p. 2)
Navigating Workplace Change (p. 2)
Beyond Coping with Change, Becoming a Change Master (p. 2)
COMMUNICATION
This series is intended to teach the fundamental aspects of effective communication skills. It
starts by addressing listening skills and allows the participant to hone his/her own listening
skills while also helping him/her recognize the impact of poor listening skills. It then addresses
ability to receive feedback and offers strategies for managing useful and non-useful
feedback. Lastly, the series defines feedback and also addresses the challenge of delivering
valuable and constructive feedback.
•
•
•
Communication: The Art of Listening (p. 3)
Communication: The Art of Receiving Feedback (p. 4)
Communication: The Art of Giving Feedback (p. 3)
ELDER CARE
There are a growing number of people who find themselves facing the reality of caregiving
for an older adult. For many employees, the responsibility of caring for aging parents often
coincides with ongoing care for their children as well. This series identifies this new social reality
as well as offers ways that caregivers can manage emotions and stress that occur because of the
challenges facing this sandwich generation . It further provides support for those who are
facing the decision, or may be in the future, of whether or not to seek community care for aging
loved ones.
•
•
•
The Sandwich Generation (p. 6)
Managing the Emotions of Caregiving (p. 5)
The Nursing Home Decision (p. 6)
36
MANAGING
BIG MOMENTS
With significant occasions often comes a greater amount of stress in our lives. This three
part series is intended to identify the sources of
stress, and manage the difference
between
expectations and the reality of what is possible. It then assists the participant in
recognizing the difference between moments in time and moments of significance and how to
be present for them. Lastly, it provides tools and techniques to aid in achieving relaxation for
both the mind and body when experiencing heightened stress levels.
•
•
•
Managing Holiday Stress (p. 26)
Simplify: Being Present for Life’s Moments (p. 29)
Relax the Body, Calm the Mind (p. 27)
MENTAL HEALTH
This series is designed to educate participants about mental health and how it impacts the
workplace. It is also designed to assist participants in identifying ways to achieve mental
wellness as well as how to support and encourage those around us to achieve well-being. The
series begins with an overview of some of the most common mental illnesses diagnosed today,
and then debunks many myths and misconceptions around soc
perception of mental
illness. It then moves toward examining one of the most common mental illnesses affecting
people today depression. Lastly, the series examines how one can utilize various tools in
order to discover what we need to learn about ourselves in order to achieve emotional
wellness.
•
•
•
A New Attitude: The Truth About Mental Illness (p. 7)
Understanding the Difference Between Depression and the Blues (p. 9)
Happiness: Learning from Positive Psychology (p. 8)
FINANCE
These sessions will assist participants in protecting their personal information as well as provide
tools to help manage financial stress. Identity theft is a growing problem in
society and
this session helps participants become more cognizant of this growing threat. This series helps
to recognize the scope if this issue, and then further informs the participant how he/she can
manage finances as well as plan for a secure future.
•
•
•
Identity Theft: Protect Your Personal Information and Money (p. 10)
Managing Your Money in Today’s Economy (p. 11)
Making Ends Meet on a Tight Budget (p. 10)
37
EATING WELL
This is a nutrition series that begins with the basic understanding and definition of good
versus poor nutrition reiterating the basic food groups and outlining strategies toward healthy
living. The second session delves deeper into how particular choices within each food group
will benefit the body and provide specific nutrients that our bodies require. The final session
examines various strategies to promote healthy eating for oneself and
family by providing
recipes as well as ideas regarding effective planning tools and meal ideas for
•
•
•
Nutrition Labeling and Marketing Claims (p. 13)
Nutrition for Life (p. 13)
Healthy Meal Planning (p. 12)
LIVING WELL
This series focuses on behavioural wellness. It identifies the most basic changes that we all
can make in order to move toward a healthier lifestyle. It then moves forward providing
more specific exercise ideas and assists in creating a plan for sustaining fitness. Lastly, the
series focuses on identifying
specific negative habits, and how to make life changes
that improve overall health and wellness and ultimately
happiness.
•
•
•
Daily Health Habits (p. 34)
Staying Fit for Life With Exercise (p. 14)
Changing Habits, Changing Lives (p. 12)
RETIREMENT
This series begins by focusing on maintaining health throughout midlife and fostering
longevity as one ages. It further assists the participant in planning for this significant life
change by providing tools to assist him/her with moving from the world of work to the world
of retirement. Lastly, the decision to continue in the world of work as a
is
addressed and strategies are presented that will assist the participant in making that decision.
•
•
•
Healthy Aging: Living Better Longer (p. 16)
Planning Your Lifestyle as a Retiree (p. 16)
Work After Retirement (p. 16)
38
PARENTING
This series identifies the qualities of strong families, along with what helps to create adult
happiness as well as joy in children. It then moves forward to address the most common and
growing problem in schools as well as in society in general: bullying. It helps all members of
the family identify all forms of bullying and provides information regarding how to become
involved with the school and community and help provide an optimal solution. Lastly, the series
helps parents recognize signs of stress in their children and provides them with tools to help
children deal with challenges and pressure.
•
•
•
Strong Families, Happy Children: A Parenting Model for the 21st Century (p. 20)
Bullying: What Parents Should Know (p. 17)
Helping Your Child Deal with Stress: Teaching Resiliency (p. 18)
SURVIVAL
These three sessions are intended to provide assistance in identifying the characteristics of a
healthy and growing relationship as well as provide ideas for coping with common challenges.
It further focuses on practices that assist in strengthening the couple relationship. Lastly, the
sessions tackle the most common cause of couple distress finances and provides various tips
to help avoid money conflicts.
•
•
•
Building Healthy Relationships (p. 3)
Staying Strong as a Couple (p. 29)
Couples and Money (p. 10)
STRESS MANAGEMENT
The
series is designed to identify various signs of stress as well as the positive and
negative impact of stressors on the body. The series identifies one of the major causes of stress
overload. The continuum moves through various ways to take control of the issues that
generate negative stress and, more importantly, suggests ways to manage and/or eliminate
negative stress from daily life.
•
•
•
Understanding Stress, Increasing Resiliency (p. 27)
10 Ways to Overcome Overload (p. 26)
Relax the Body, Calm the Mind (p. 27)
39
ACHIEVING SUCCESS AT WORK
This series is designed to build a foundation that will assist in the development of a well
rounded, professional and productive employee. It will create an awareness of appropriateness
in the workplace both in how one conducts oneself in-person and electronically. Once the
basic fundamentals are achieved, the series then introduces ways an employee can utilize
his/her skills and elevate them by becoming highly productive, increasing efficiency and
achieving a greater satisfaction in his/her work life.
•
•
•
Business Etiquette: Enhancing Your Professionalism (p. 3)
Best Practices for E-mail (p. 21)
Boosting Your Personal Productivity (p. 21)
HARASSMENT
This series is intended to help educate and protect employees from bullying and harassment
in the workplace. It also identifies various behaviours that could be considered
as well as outlines
personal responsibility/role in preventing harassment. Lastly, the
sessions explore various kinds of diversity in the workplace and techniques that contribute to a
respectful workplace..
•
•
•
Bullying at Work: Information and Strategies (p. 30)
Harassment: It’s an Issue of Respect (p. 30)
Exploring Diversity (p. 30)
TEAM BUILDING
This series begins by identifying the fundamental aspect of any relationship trust. Once
the participants can identify how to build trusting relationships, they then learn how to
maintain and develop these relationships even in times of crisis. The series is intended to aid
the employee in developing working relationships and in valuing the knowledge and skills of
others while applying his/her own skills and knowledge in a group setting. Once this has been
achieved, the participant learns to identify how to enhance skills that will allow him/her to
become a high achiever in the workplace. It also helps the participant to recognize his/her role
as a team member and how to become more valuable in that role.
•
•
•
Building Trust at Work and in Your Personal Life (p. 3)
The Basics of Collaborative Problem Solving (p. 4)
How to Be a High-Performing Team Member (p. 23)
40
SEMINARS – EXTENDED
Seminar Extensions range from 2 to 3 hours in length and are sessions designed to
increase employee productivity and engagement. These sessions assist with a wide
variety of issues and target all employee audiences or intact work groups. Our highly
interactive skill-building sessions are designed to enhance participant retention of
materials through the application of concepts and techniques. Recommended group
size is between 20 and 25 employees (maximum is 30).
41
SEMINARS EXTENDED
HEALTH AND WELLNESS
A LIFETIME OF HEALTH
Distinguish between normal aging and disease.
Recognize the various physiological and psychological changes that occur through the
normal aging process.
Employ ways to maintain good health through the ages.
2 or 3 hour training seminar
CHANGE MANAGEMENT
TRANSITION MANAGEMENT FOR EMPLOYEES
Describe a change model that provides a context for understanding
continuously
changing business environment.
Recognize the normal reactions people have to organizational change.
Identify the impact of frequent organizational change on performance.
Generate strategies and plans to manage in a constantly changing work environment.
2 hour training seminar
42
SEMINARS EXTENDED
MIDLIFE AND RETIREMENT
PLANNING FOR MIDLIFE AND BEYOND: CREATIVE WORK AND LIFE AFTER 50
Identify the opportunities and challenges of midlife.
Create a vision of the satisfying adulthood that they want.
Use an approach to live more fully on their own terms.
Identify critical areas of life planning; set goals; develop action plans.
Recognize the wide range of choices that are in this next phase of life.
Utilize strategies to increase confidence and optimism about the future.
RETIRE, REWIRE, RENEW: EMBRACING THE TRANSITION
Identify how retirement is changing.
Create their personalized blueprint for retirement that will guide them towards greater life
satisfaction.
Recognize that work in a variety of formats will likely play a role in their retirement .
Examine that now is the time to enhance future relationships and explore leisure interests.
Embrace attitudes and beliefs that will lead to a brighter future.
2 or 3 hour training seminar
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SEMINARS EXTENDED
STRESS MANAGEMENT
PREVENTING WORKPLACE BURNOUT
Recognize risk factors and their current potential for workplace burnout.
Identify the physical, emotional, mental, and behavioural symptoms of burnout.
Define the workplace-based causes of burnout.
Describe stress, the stress response, and changeable vs. unchangeable stressors.
Implement techniques to cope with personal symptoms of burnout.
Generate action plans to resolve workplace-based stressors and reduce burnout potential.
STRESS MANAGEMENT: STRATEGIC LIFE PLANNING
Describe the symptoms of stress.
Distinguish between stress and the stress response.
Identify their personal symptoms and causes of stress.
Define the holistic theory of stress management and its guiding principles.
Generate stress management techniques that suit individual lifestyles.
Analyze the impact of changing a stressful situation.
Develop a personal strategic plan to manage stress.
of negative stress.
Recognize the
response to stress.
Identify personal stressors.
Connect stress and depression.
Practice strategies for thinking productively and becoming resilient.
Utilize strategies to feel more in control of life.
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SEMINARS EXTENDED
WORK / LIFE SOLUTIONS
NAVIGATING WORK AND LIFE
Assess strengths in work/life balance and pinpoint areas that could benefit from
improvement.
Define
as it applies to work/life.
Incorporate strategies for managing internal and external expectations.
Apply 10 key tools to enhance work/life balance.
Create three goals for work/life balance.
Examine ways to become more in control of life.
REINTEGRATION OF SERVICE MEMBERS INTO THE CIVILIAN WORKFORCE
Identify reasons veterans make great employees
Recognize myths about transitioning veterans into the civilian workforce
Assist the civilian workforce in welcoming veterans
COMMUNICATION
CONFLICT MANAGEMENT
Identify their preferred style of dealing with conflict.
Respond appropriately to
anger and eliminate self-destructive behaviours.
Use proven conflict resolution skills and deal with common reactions to conflict.
Repair damaged relationships with co-workers.
“WHAT I MEANT WAS…”: BASIC COMMUNICATION SKILLS
Identify barriers to effective communication.
Use a variety of techniques to enhance their interpersonal communication styles.
Provide useful feedback.
Identify non-verbal messages which impact communication.
Apply active listening skills to ensure correct interpretation of
message.
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SEMINARS EXTENDED
CUSTOMER SERVICE
WORKING WITH CHALLENGING BEHAVIOURS
Describe factors of human behaviour which causes people to become challenging.
Identify how customer behaviour affects their responses.
Recognize their personal
and learn to control their immediate responses.
Manage challenging behaviours by applying proven tools and techniques.
Utilize coping strategies to
when interacting with challenging customers.
DELIVERING OUTSTANDING CUSTOMER SERVICE
Display a professional image for their organization.
Exhibit effective communication skills both face-to-face and on the telephone.
Handle challenging situations while preserving the customer relationship.
Manage common customer problems and complaints.
Build customer rapport and loyalty.
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SEMINARS EXTENDED
TEAM DEVELOPMENT
CREATING A POSITIVE WORK ENVIRONMENT
This seminar is based on the concepts of team building. When teams develop, they often go
through a stage during which its members develop negative behaviours that can keep the
team from moving towards a positive approach. If work units acknowledge and address these
concerns through the identification of group values and norms and an agreed-upon process for
conflict resolution, the outcome is often very favourable.
Identify qualities of a healthy work environment.
Describe the four stages of team building.
Define the role of the manager as coach.
Employ strategies and styles for conflict resolution.
Motivate their staff through a variety of proven techniques.
MBTI: BUILDING TEAM EFFECTIVENESS BY UNDERSTANDING TYPE
The MBTI (Myers-Briggs Type Indicator) is a widely used personality inventory that allows people
to gain an understanding of their preferences, particularly with respect to energy source,
information gathering, decision making, and lifestyle/work patterns. Participants will explore
how these preferences influence communication and team dynamics.
Participants will experience first hand what their personality differences and similarities are,
fostering openness and trust.
The group will discuss how personality type positively impacts team-building and
underscores the value of diversity.
Participants will identify how their understanding of differences can improve
communication, team culture, leadership, problem-solving and stress management.
3 hour training seminar plus advance online completion of the MBTI inventory
MENTORING RELATIONSHIPS: GUIDANCE FOR MENTEES
Define the concept of mentoring.
Identify benefits of mentoring for the mentor, mentee, organization, and customers.
Describe the roles and expectations of the mentee.
Utilize techniques for building and sustaining a successful mentoring relationship.
Plan a first meeting: conversation starters, goal setting, a development plan, boundaries,
concerns, and exchange of information about self
Identify concerns about the mentoring relationship and strategies for managing
challenging situations.
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SEMINARS EXTENDED
WORKPLACE SOLUTIONS
EXPLORING DIVERSITY
Define the primary and secondary dimensions of diversity.
Describe the strategic importance of diversity.
Identify the origins of their personal assumptions and attitudes toward others who differ
from them.
HARASSMENT: IT’S AN ISSUE OF RESPECT
Define harassment.
Identify conduct in the work environment that could be interpreted as harassment.
Explain organizational policy and procedures regarding how to report a complaint of
harassment.
Describe the
role in preventing harassment and building a climate of respect.
HARASSMENT AND VIOLENCE
Define harassment and violence and identify behaviours in the work environment that
could be interpreted as such.
Describe the
roles in preventing violence and harassment and building a climate
of respect.
Indicate organizational policy and procedures for handling instances of harassment or violence.
MENTORING RELATIONSHIPS: SUPPORT FOR MENTORS
Define the concept of mentoring.
Identify benefits of mentoring for the mentor, mentee, organization, and customers.
Describe the roles and expectations of the mentor.
Utilize techniques for building and sustaining a successful mentoring relationship.
Plan a first meeting: conversation starters, goal setting, a development plan, boundaries,
concerns, and exchange of information about self
Identify concerns about the mentoring relationship and strategies for managing
challenging situations
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MANAGER TRAINING
Manager Training sessions are designed to offer existing and emerging managers
and supervisors an opportunity to expand their knowledge base and skill set. The
sessions are offered as stand-alone classes or as part of a program package created to
sustain learning over time.
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MANAGER TRAINING
BLENDED LEARNING PROGRAMS
Our blended learning programs consist of in-class training sessions with an option for
telephonic group coaching sessions. This combination of learning modalities serves to reinforce
learning over time and sustain behaviour change.
By investing in the development of an
demonstrate:
knowledge and skills, organizations
A commitment to continuous learning, growth, and organizational well-being
Their capacity to align talent to organizational strategy
Their ability to improve employee engagement and retention
Paths to building cultural cohesion
Improved morale
Strengthened customer satisfaction
Improved organizational performance
Better profit margin through efficiency
Your organization is unique and development of your employees is no exception.
Manager Training Programs adapt to your
needs, goals, culture, and definition of
success.
Our experienced facilitators and content specialists work with you to develop and deliver
programs targeted to your organizational needs. Our training uses proven adult learning
methodologies, and decades of experience to provide your staff with real-work applications.
Your management program beings with:
1.
Listening
We work closely with you to identify organizational needs, identify any challenges and
determine what success will look like for your team.
2.
Design
We will design a program that fits with your learning vision. This is an evolving process that
allows us to determine the most relevant content for your organization.
3.
Delivery
Our knowledgeable facilitators engage the experience and skills of your employees to drive
conversations through case studies and experiential learning.
Telephonic Group Coaching sessions are available along with classroom learning. Coaching is
interactive and allows for personal reflection and extensive hands-on experience. Participants
take away new knowledge and ideas that are directly applicable to their work environment.
CONTACT YOUR ACCOUNT OR SALES REPRESENTATIVE FOR FURTHER DETAILS AND
TO SET UP AN APPOINTMENT FOR YOUR CUSTOMIZED NEEDS ASSESSMENT.
50
MANAGER TRAINING
MANAGER ESSENTIALS
Effective management involves critical thinking as well as applied skills. This program is
designed to optimize operational performance and to help current and aspiring managers
become highly effective with people and tasks. The focus is on people management and
development, including engaging and retaining best-in-class talent, fostering communication,
and enabling best performance.
Maximum of six (6) Leadership Fundamentals Seminars.
Manage yourself and your teams more effectively
Identify characteristics and styles of effective management
Explore engagement and retention methods
Enhance communication skills with employees one-on-one or in a group
Discover the links between performance management and organizational success
MANAGER AS LEADER
This program will help managers understand various approaches to leading with confidence
and authority. The focus is on learning both theoretical models and practical skills so that
participants are better prepared to understand the effects of their decisions on those they lead.
Maximum of eight (8) Leadership Fundamentals Seminars.
Examine practical models and key competencies of effective leadership
Practice tailoring your communication skills to the needs and concerns of others
Explore techniques to encourage healthy debate and develop consensus
Discover how successful organizations use strategic management to build accountability
CHANGE MANAGEMENT
This program will help managers deal effectively with changes in the workplace while
supporting people as they overcome their resistance to change. It will also demonstrate the
principles of clear communication throughout the change process.
Maximum of six (6) Leadership Fundamentals Seminars.
Create a vision and understand the basis for change.
Develop insight into the reasons people resist change.
Identify strategies and tactics to help employees overcome resistance to change and build
support for the change initiative.
Assess your strengths and development areas as a change leader and identify ways to
improve skills.
Explore strategies to motivate, persuade, and inspire employees.
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MANAGER TRAINING
LEADERSHIP FUNDAMENTALS
Leadership Fundamentals seminars are designed for Managers and are offered individually or as
adjuncts to blended learning programs.
A MANAGER’S GUIDE TO PREVENTING HARASSMENT
What is harassment? Does the alleged
intent matter or only how the victim perceived
the behaviour? Does a person have an obligation to inform someone if they dislike a behaviour?
Harassment can be a complex topic for some. Not recognizing the impact of harassment on the
work environment leads to ignoring offensive behaviours that violate the
policies
and may be illegal. This session examines harassment as a legal issue, a policy issue, and a
personal issue. Participants are challenged to explore their own views on harassment and are
empowered to address the problem instead of avoiding it.
Define harassment.
Identify behaviours in the work environment that could be interpreted as harassment.
Explain the impact harassment has on organizational costs.
Recognize the
liability regarding harassment.
Describe the
roles in preventing harassment and building a climate of respect.
Explain organizational policy and procedures regarding how to handle a complaint of
harassment.
COACHING SKILLS: DEVELOPING AND MOTIVATING YOUR STAFF
Coaching unlocks the potential of individuals and teams, to maximize performance and
effectiveness, and enhance personal satisfactions in their work. Many managers find that they
have received little preparation for this task of coaching and motivating. The workforce is
different, values have changed, and what used to motivate employees no longer works. This
session is geared toward managers who are interested in developing, inspiring and motivating
their staff to exceed expectations.
Assist employees in their professional development.
Use empowerment and delegation as developmental tools.
Provide developmental feedback to their employees.
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MANAGER TRAINING
COMMUNICATION ESSENTIALS FOR MANAGERS
Communication skills are essential for employees and managers alike. Research indicates we
spend 80% of our workday trying to communicate our ideas to others. There are all sorts of
barriers that prevent us from finding a
of
when
trying to
convey a message to someone. This interactive workshop will help participants to effectively
and accurately communicate their ideas, instructions, thoughts, and feelings by practicing
techniques and skills for overcoming communication barriers.
Identify barriers to effective communication.
Use a variety of techniques to confirm that their messages have been received accurately.
Provide constructive feedback to employees.
Identify nonverbal messages that impact communication.
Apply active listening skills to ensure correct interpretation of
messages.
Generate action plans to break down organizational communication barriers.
CONDUCTING PERFORMANCE APPRAISALS
Supervisors routinely rate conducting performance
as one of their least favourite tasks.
Yet the performance appraisal tool, used appropriately with regular performance discussions,
can be an effective means of discussing performance, establishing goals and measuring success.
This training session will help decrease anxiety about the review process by giving evaluators a
chance to develop their skills and get immediate feedback.
Describe the benefits to managers and employees that result from conducting performance
appraisals.
Recognize that a performance appraisal is a key part of a positive performance
management system.
Review the necessity of documentation to facilitate an objective review.
Conduct a productive performance review meeting.
Establish SMART goals.
Discuss managing difficult situations that may arise in the performance review meeting.
53
MANAGER TRAINING
CONFLICT RESOLUTION
Conflict motivates us to consider new ideas and challenges us to improve our communication
style. Each individual has a tendency towards a particular style to manage conflicts. These
styles range from avoidance to collaboration. While not all conflicts in the workplace can be
successfully resolved, they must be managed, and the goal is always resolution. This seminar
examines proven conflict-resolution techniques and offers an opportunity for participants to
practice those techniques.
Understand the factors that often cause workplace conflict.
Recognize the different kinds of conflict and appropriate responses to each.
Examine the processes of conflict resolution and implement behaviours that
produce effective results.
Explore proven approaches to resolving conflict.
Assess preferred styles in managing conflict.
DEVELOPING EMPLOYEES
Forward-thinking managers have many resources at their disposal for helping all employees
reach their full potential. It is an important responsibility for managers to enable employee
learning. To support the learning and development of employees, managers must establish
learning opportunities while providing encouragement and support. This seminar examines
current approaches to employee development.
Recognize the differences between instruction, coaching and mentoring.
Employ ways to empower and encourage employee development.
Examine developmental strategies for utilizing the most appropriate approach based on
employee skill and knowledge.
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MANAGER TRAINING
EMPLOYEE ENGAGEMENT
Feeling engaged with work is in
best interest, because an engaged workforce boosts
organizational performance, workplace morale, and retention rates. An engaged workforce
is more productive, positive, and sustainable. People who belong to this type of culture feel
a connection with their work and are better able to maintain a healthy attitude and find a
satisfying work/life balance.
Recognize the concept of engagement.
Examine strategies to create a culture of engagement.
Create solutions to overcome barriers to engagement.
Explore the benefits of a healthy attitude.
ESSENTIALS OF PEOPLE MANAGEMENT
Forward-thinking managers know that all their other skills are only accessories to their ability
to manage people efficiently, thoughtfully, and fairly. This course introduces managers to the
essential principles of responsible people management by determining your own management
style and becoming aware of other effective styles.
Identify personal management style and learn other effective styles.
Explore the overall role of a manager.
Recognize the importance of reciprocal accountability.
FUNDAMENTALS OF CHANGE
Given that organizations often experience rapid change, sustainable success can depend
on how this change is managed. This seminar addresses the foundations of change, change
strategy, and the inevitability of change.
Recognize the foundations of change strategy.
Examine strategies to create and sustain buy-in for the change process.
Explore the risks of not changing.
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MANAGER TRAINING
IMPROVING PERFORMANCE THROUGH CONSTRUCTIVE FEEDBACK
The ability to give and receive honest and relevant feedback is a critical skill for any profession.
Giving feedback lets others know how they are performing in terms of their work-related
performance and behaviours. Receiving feedback indicates the understanding and pertinence
of the information communicated. Giving and receiving feedback is a key skill in
work
environment.
Clarify the progressive discipline process according to their
policies.
Apply the five key elements of constructive feedback to the performance discussion.
Handle challenging emotional responses from employees during the performance
improvement process.
Implement an effective performance improvement plan.
This training is designed for experienced managers searching for more effective means of
communicating expectations and creating performance improvement plans.
IN THE AFTERMATH OF DISASTER: LEADERSHIP STRATEGIES
No one could fully anticipate the overwhelmingly devastating effects of recent disasters and the
magnitude of losses that individuals have incurred. The aftershock will continue to be felt after
the actual event. As individuals struggle to deal with their losses, organizations recognize the
need for additional support. This session is specifically designed to assist leaders in
understanding traumatic stress and the disaster recovery process.
Describe the impact of traumatic stress, grief, and loss.
Recognize warning signs that an individual is struggling with traumatic stress.
Effectively lead employees who have suffered traumatic losses.
Demonstrate compassion and transition employees to constructive action through the ACT
communication process.
Implement self-care skills to help them deal with their own reactions.
Leverage the resources available through the employee assistance program for both
management and associates.
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MANAGER TRAINING
KEEPING OUR BEST: RETENTION OF KEY TALENT
Research shows that effective retention efforts require more strategy or discipline than
managers might think. In fact, a
-quality
is consistently cited as one of the most
important job attributes by key talent. Managers are in a unique position to drive retention, as
they are the main factor in influencing an
intent to stay or leave an organization.
Identify with the concept of employee engagement.
Learn how to recognize key talent within the organization.
Identify key motivators and individual goals of top talent.
Assess the risk of high performers disengaging or leaving the organization.
Employ ways to be a more effective manager by reviewing the principles of feedback,
recognition, and developmental goals.
LEADERSHIP FOUNDATIONS
This course will help you to understand the various approaches to effectively lead others. The
focus is on learning both the theoretical and practical models of leadership to help develop
the skills essential to becoming leaders in the workplace, the community, and society to help
participants become better prepared to understand the effect of their decisions on others.
Identify various styles of leadership.
Examine different theories of leadership.
Build leadership self-awareness.
Identify characteristics and qualities of leaders.
MANAGER QUICK START
The Manager Quick Start Process (MQS) facilitates the rapid development of a strong, positive
working relationship between a new manager and staff. The effectiveness of this relationship
is affected by the degree of shared understanding and knowledge, between the manager
and staff, developed through two-way communication. This course will help assimilate new
managers and staff through interactive facilitated learning.
Raise productivity by establishing mutual expectations, performance goals, and measures.
Discuss priorities and plan an approach to address them.
Build trust by establishing open, two-way communication.
Address rumors and overcome resentment.
Encourage team development.
This is a facilitated process designed for a newly hired, promoted, or transferred manager and his or
her team to speed the assimilation process.
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MANAGER TRAINING
MANAGING MULTI-GENERATIONAL WORKPLACES
Four generations co-exist in the workforce today. Generational differences present important
challenges and opportunities. This seminar will explore strategies to address generational gaps,
identify the unique values, preferences, and behaviours of each group, and dispel myths about
the generations.
Identify the four generations and the characteristics, values, and behaviours
commonly associated with each group.
Recognize and appreciate generational differences and their effect in the workplace.
Practice strategies that build an
competence in managing employees across
all four generations.
Develop critical skills for motivating each group.
MANAGING REMOTE WORKERS
Reduced commutes, work/life flexibility, and increased autonomy are just a few of the benefits
of a virtual arrangement. Nonetheless, virtual employees also share some common challenges,
ranging from isolation and a perceived lack of visibility within the organization, to practical
issues such as managing technology and household distractions. This seminar focuses on
strategies that have proven most effective for managers in a remote work environment.
Identify the benefits and challenges of managing remote workers.
Implement strategies to stay connected with a virtual team.
Manage performance through a results-oriented approach.
Increase visibility and job satisfaction of remote workers.
MANAGING RESISTANCE
Change leaders must be able to manage change to help organizations recover, rebound, and
learn faster. Organizations experiencing change must take care to support internal as well as
external clients during the change process in order to lead change initiatives while reducing
opposition. This seminar addresses the value of providing support and discussing techniques to
counter different forms of resistance.
Identify the drivers of and restraints on organizational change.
Assess how individuals and teams deal with and adapt to change.
Examine communication strategies to reduce resistance to change.
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MANAGER TRAINING
PERFORMANCE MANAGEMENT
Performance management is a powerful tool for maximizing employee productivity and
for achieving measurable improvements in the success of an organization. The principles
of performance management, when properly applied, can make a significant difference
to an
productivity and bottom line. This seminar examines the origins and
development of modern performance management systems.
Recognize the components of a performance-management system.
Examine strategies for improving performance.
Discover the importance of relevant performance appraisals.
RUNNING EFFECTIVE MEETINGS
An effective meeting sees the chair as the coordinator, facilitator, and mediator. In order to be
effective, a meeting must allow space for everyone to speak while encouraging solidarity within
the company. This seminar also explores the conventions of protocol and follow-up that all
meetings must observe.
Practice skills for effective facilitation.
Create clear agendas and invitations.
Recognize and follow meeting protocol.
Write correct, concise minutes.
Identify the importance of following up.
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MANAGER TRAINING
STAKEHOLDER ANALYSIS
Sustainable success is often affected by how well an organization plans for and adapts to
change. An important part of this process is timely and meaningful stakeholder analysis. This
seminar helps managers understand not only the necessity and benefits of stakeholder analysis
but also the process.
Recognize the importance of stakeholders.
Examine strategies to foster buy-in.
Utilize strategies of stakeholder analysis and its benefits.
STRATEGIC MANAGEMENT AND ACCOUNTABILITY
Strategic management is a means of formulating and assessing plans to improve the
performance of an organization. A high-level management process, strategic management
includes employee and team cooperation when achieving organizational goals.
Explore the theory of organizational culture as it applies to strategic management.
Examine the links between strategic management and performance management.
Practice the basics of implementation strategies.
SUBSTANCE ABUSE IN THE WORKPLACE: RECOGNIZING THE ABUSING EMPLOYEE
-to-day involvement with employees makes them well placed to observe
indicators of a possible substance abuse problem in the workplace. This training will help
participants better understand how confronting an employee with a problem can be the
greatest service you can provide to both the organization and the troubled employee.
Recognize the impact of substance abuse on the workplace, family, and body
Define substance use, abuse, and dependence
Identify the effects of enabling behaviours
Recognize indicators of possible substance abuse
Describe behaviour
Identify the appropriate action to take according to their
an employee has reported to work under the influence of drugs or alcohol
Confront troubled employees and refer them for assistance during the performance discussion
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MANAGER TRAINING
SUPPORTING EMPLOYEES FOLLOWING A CRITICAL INCIDENT
Traumatic events turn our worlds upside down and leave us with a tremendous loss of stability
and the reminder that our once-reliable world is no longer a predictable, safe place. This
session is designed to enhance your awareness of typical symptoms and provide you with the
supports to help build
resilience to the stress associated with exposure to traumatic
situations.
Recognize the impact of traumatic stress, grief, and loss.
Identify the warning signs of traumatic stress.
Utilize a variety of management strategies to support an employee in the weeks that follow
a critical incident.
Leverage resources and refer employees to the EAP for assistance.
TRANSITION MANAGEMENT FOR MANAGERS
During organizational change, the challenge to management is not just to manage and
facilitate change but to be proactive during the transition period, from when the change is
introduced through implementation. This session is designed to provide managers with the
opportunity to reflect on current changes, develop an understanding of transition management
and plan how to lead their employees through the change process.
Utilize skills for assessing how change is affecting organizational and individual
performance.
Describe the normal reactions people have to organizational change.
Apply coaching skills to help themselves and others improve productivity and morale during
periods of transition.
Develop strategies to leverage the new opportunities change can provide.
UNDERSTANDING AND MANAGING DIVERSITY
Understanding, respecting and promoting a diverse workplace is important for
managers. This session is designed to build awareness by introducing participants to the
topic of diversity and exploring the impact of inclusion vs. exclusion in the work environment.
Managers will have the opportunity to plan initiatives designed to create a work environment of
value and respect, enabling the organization to meet strategic business goals.
Describe the primary and secondary dimensions of diversity.
Describe the strategic importance of diversity.
Recognize the strategic importance of fostering diversity.
Identify the origins of personal assumptions and attitudes towards individuals who differ
from ourselves.
Describe the value of building inclusive organizations.
Identify
role in fostering a work environment that recognize and respects
different perspectives, ideas and experiences.
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MANAGER TRAINING
As organizations strive to do more with less, managing stress effectively has become
increasingly essential. This seminar helps you to understand and manage stress and to increase
your resilience.
Identify personal stressors.
of negative stress.
Practice strategies to think productively and to become resilient.
UNDERSTANDING WORKPLACE VIOLENCE AND CREATING A RESPECTFUL WORKPLACE
Understanding, respecting, and promoting a respectful workplace is important for cultivating
and communicating acceptable behaviours. Workplace violence training is available to
organizations that currently have a workplace violence policy in place. For this seminar, a
human resources representative must be present and available to speak to the
current policy.
Understand the legislation of workplace violence and harassment.
Identify indicators and risks factors in workplace violence and harassment.
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SPECIALIZED TRAINING SERVICES
63
TEAM DEVELOPMENT
Team Development sessions are customized to the specific needs of the team and the interests
and goals of the organization. Issues such as a lack of cohesion, distrust, poor communication,
ineffective conflict resolution, and other interpersonal difficulties may be incorporated. A
member of the training team is available to meet with representatives of their organization;
discuss needs; and provide a proposal outlining objectives, format, and pricing. Sessions may
be conducted in a half-, full-, or multi-day format.
Identify qualities of a healthy work environment.
Describe the four stages of team building.
Utilize strategies and styles for conflict resolution.
WORKING WITH TEAMS THROUGH CONFLICT
Helping teams work through conflict requires both a focus on what is contributing to the
conflict and on the elements of successful, functioning teams.
This specialized training package gives teams the opportunity to gain insight into current
organizational culture and to use that insight to positively shift the cultural climate.
Our highly specialized blended training program combines one-on-one intake interviews, one
to two days of powerful, in-class workshops and post-session group coaching calls, designed
to keep the team on track and focused on success. The program is delivered by ICF certified
coaches and senior corporate trainers and is customized to address the needs of your specific
team.
Increase productivity through increasing positivity.
Recognize team toxins and their antidotes.
Develop powerful conflict protocols to master conflict.
Develop resilient teams through organizational fitness
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INDIVIDUAL AND EXECUTIVE COACHING
1:1 or Executive Coaching is a confidential and highly personal learning process. Typically,
the coaching is designed to bring about an effective action, performance improvement and
personal growth for the individual, as well as better business results for the organization. It
is individualized and is a one-on-one process which recognizes that no two people are alike.
Each person has a unique knowledge base, learning pace, learning style and set of objectives.
The individual is held accountable for his/her own progress and is challenged by the coach to
uncover
and change behaviours which are critical for success.
Every coach has a unique approach or style. While each
style may vary, all of our coaches
are certified by an ICF (International Coaching Federation) accredited institution and adhere to
strict professional standards.
Coaching can be delivered in-person, telephonically or a combination of both.
INDIVIDUAL 360 ASSESSMENT PROFILE
This individual leadership assessment tool is used in partnership with our Coaching Program.
The assessment tool measures over 35 leadership competencies and highlights the key areas of
opportunity for growth and development. Participants receive a complete package in support
of the assessment, along with (4) 60 minute coaching sessions.
The 360 Assessment Profile coaching can be delivered in-person, telephonically or a
combination of both.
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CAREER SUPPORT SERVICES
Changing roles. Shifting responsibilities. Organizational realignment. These are all realities in the
new world of work, and although they can be challenging and stressful changes for employees,
they present exciting opportunities for growth and career development. If your organization is
planning realignment or in the midst of change, Ce
Career Support Services can set your
employees up for success in the next phase of their careers.
Career Support Services provide a range of helpful, practical career support services
to assist employees with understanding the emotions associated with career transition and in
acquiring practical skills to support them as they embark on new career paths either within
your organization or with a new organization. Services available in both English and French
can be delivered as a complete package or as individual offerings to suit
specific needs.
WEBINARS ONLY (60 mins.): Qualified career coaches deliver our one-hour webinars live to
individuals or to groups gathered in a meeting room. Choose from the following sessions:
1.
Career Transition: Accessing My Skills and Making a Plan: Discovering
is one
of the most challenging and exciting steps in every
career. This workshop will
equip employees with the tools, skills and resources to assist them in achieving their career
and life goals.
2.
Résumé and Cover Letter Writing: An effective, eye-catching résumé is essential for
success. This session will assist employees in writing a résumé and cover letter that make a
strong first impression.
3.
Preparing for Interviews and Follow-up: Solid preparation contributes to a successful
interview. This webinar will help employees understand how to research a role and an
organization, and how to apply their skill set to the needs of the employer to demonstrate fit.
4.
How to Build Your Personal and Professional Network: This webinar will help
employees acquire relationship-building skills and understand the role of networking in
the achievement of career and personal goals.
Career Transition Coaching: This telephonic coaching program is suitable for employees who
are leaving an organization through terminations, downsizing or reorganizations. This threemonth program (from date of termination) includes:
Three one-on-one training/coaching sessions focused on working through career transition;
Résumé/cover letter development;
Interview preparation/ rehearsal; and
Three open coaching sessions to assist the employee with individual needs.
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SENSITIVITY COACHING
Sensitivity training is available in support of individual employees who have demonstrated
unwanted behaviour in the workplace including harassment, violence and/or discrimination.
The training includes review of subject-related content as well as an opportunity for the
participant to ask questions and receive one-on-one coaching and feedback.
WALKING FOR LIFE
This topic is available as a one-session educational seminar or as an eight-session series that
provides the information, motivation, structure, and support for sustained exercise
behaviour change. If delivered as a series, each session will include 20 minutes of
presentation and
30 minutes of walking as a group. Please contact your Account Executive for more information.
ELDER CARE SUPPORT GROUP
This four-session support group is designed for a closed membership of approximately 8-12
employees. Over a four-week period, it offers a safe place where employees can:
Talk about their personal experiences.
Offer each other coping tips.
Get professional advice.
Develop a support network at work.
RAISING A CHILD WITH SPECIAL NEEDS
Parents of children with special needs face a unique set of challenges. This three-session series
is designed as a support group for parents, giving them an opportunity to learn with others
who are going through similar parenting experiences. Over the course of three sessions, parents
can share their experiences, offer each other tips, and obtain professional advice. The sessions
will cover:
Being a role model and parenting your child with special needs.
Your relationship with your
school.
Resources for special needs children.
This support group is available only as an online and telephonic series.
67
LACTCORP
LactCorp Solutions is an innovative lactation services company providing complete support for
breast-feeding employees and their families. Trainers provide the latest, most accurate information
on topics from prenatal preparation, breast-feeding basics and transitioning back to work.
Participants will learn about:
Breast-feeding basics: comprehensive overview of breast-feeding from prenatal to returning
to work.
Milk supply: how to establish, maintain, or recover your milk supply.
Prenatal prep: what to expect and how to prepare for breast-feeding.
Pumping and bottle feeding: the pros, cons, and how to manage.
Transitioning back to work while breast-feeding your baby.
COLLEGE PLANNING SERIES
From admissions to financial aid, planning for college can be a complex process. College
Resource Centre provides resources and professionally created planning strategies to help
you prepare a comprehensive college plan for your high school student. These sessions are
designed to guide families with high school students through the process and help them find
the best fit college, both academically and financially.
Participants will learn about:
College application.
College prep 130: student marketing.
College prep 230: acing the admissions interview.
College search and visits.
How to optimize funding and financial aid.
Introduction to college planning.
Tackling the admissions essays.
LIFESPEAK
Ask us about our partnership with LifeSpeak who offer on-demand videos covering over 500+
subjects, featuring over 100 of North
most acclaimed speakers. Learn more about
how
innovative video libraries can support
training offerings!
68
DISASTER PREPAREDNESS
In the event of widespread emergencies, such as earthquakes, tornados, or widespread
terrorism, normal government resources may not be available and work sites may need to be
self-sufficient for a period of time and / or may be needed to provide shelter to the immediate
community.
Professional Workplace Interactions (PWI) provides disaster plans and information from federal
agencies. Participants will engage in preliminary disaster planning and business continuation
planning exercises and case studies that they can be applied to
disaster planning
efforts.
Identify and prioritize disasters of greatest risk to the organization in various geographic
locations.
Develop a working knowledge of positions/functions of the Incident Command System (ICS).
Plan for the continuation of business operations following a disaster, with minimum
disruption to customers.
Recognize the significance of workplace violence initiatives as part of disaster planning.
Provide specific guidelines for protecting employees, clients and workplace facilities to
ensure maximum safety with minimum injury and damage in disasters.
This training is provided in alliance with Professional Workplace Interaction, Inc., a leader in the
field of disaster planning.
69
INDEX
0-9
6 Tips For Managing Stress 33
6 Ways to Bounce Back 33
9 Tips for Managing Holiday Stress 33
10 Tips for Email Etiquette 33
10 Ways to Overcome Overload 26
A
Achieving Success at Work 40
Active Parenting: Practical Skills for
Parents 17
A Lifetime of Health 42
A
Guide to Preventing Harassment 52
A New Attitude: The Truth about Mental Illness 7
An Overview of Estate Planning 10
An Overview of Legal Issues for Older Relatives 5
A Personal Guide to Managing Change 2
B
Balancing Shift Work and Family/Personal Life 28
Basic Leadership Skills for Everyone and Every job 21
Becoming You: Finding Your Path In Your 20s and 30s 7
Being an Involved Parent: Building a Balanced Relationship with your Child 17
Being a Single Parent 17
Best Practices for E-mail 21
Best Practices for Finding Fulfillment at Work 21
Beyond Coping with Change: Becoming a Change Master 2
Boosting your Personal Productivity 21
Bouncing Back: How to Stay Resilient during
Challenges 26
Building Healthy Relationships 3
Building Strong Customer Relationships 21
Building Trust at Work and in Your Personal Life 3
Building Your Personal and Professional Network 22
Bullying at Work: Information and Strategies 30
Bullying: What Parents Should Know 17
Business Etiquette: Enhancing Your Professionalism 3
C
Career Support Services 66
Caregiving as a Family 5
Change Management 36, 51
Changing Habits, Changing Lives 12
Coaching Skills: Developing and Motivating Your Staff 52
College Planning Series 68
Commit to Quit! Strategies for Stopping Smoking 12
Communication 36
Communication Essentials for Managers 53
Communication: The Art of Giving Feedback 3
Communication: The Art of Listening 3
Communication: The Art of Receiving Feedback 4
70
Conducting Performance Appraisals 53
Conflict Management 45
Conflict Resolution 54
Connecting With Your Teenager 17
Conquering Clutter 22
Conquering Email Overload 33
Coping with Loss: Death and Bereavement 7
Couples and Money 10
Survival 39
Creating a Positive Work Environment 47
Creativity at Work: How to Flex Your Creative Muscle 22
D
Daily Health Habits 34
Delivering Outstanding Customer Service 46
Developing Employees 54
Developing Responsibility & Independence: Skills You Can Teach Children 18
Disaster Preparedness 69
Take it Personally: How to set Healthy Boundaries in the Workplace 7
Dual Career Relationships: Balancing Work and Your Life Together 28
E
Eating Well 38
Effective Time Management 22, 28
Elder Care 36
Elder Care Support Group 67
Employee Engagement 55
Energy Boosters 12
Essentials of People Management 55
Exploring Diversity 30, 48
F
Fatherhood: The Most Important Job You Will Ever Have 18
Finance 37
Fundamentals of Change 55
G
Getting Your Message Across Assertively 4
Giving it Your Best at Work 22
Goal Setting for Success at Work 23
H
Happiness: Learning from Positive Psychology 8
Harassment 40
Harassment and Violence 48
Harassment:
an Issue of Respect 30
Healthy Aging: Living Better Longer 16
Healthy Lunches 34
Healthy Meal Planning 12
Healthy Weight for Life 13
71
Helping Your Child Achieve in School: Assisting With Homework 18
Helping Your Child Deal with Stress: Teaching Resiliency 18
Helping Your Family Cope with Workplace Change 2
Helping Your Young Child Get a Full
Sleep, so You Can Too! 18
How to be a High-Performing Team Member 23
I
Identity Theft: Protect Your Personal Information and Money 10
If Your Heart Could Talk: Healthy Heart for Life 13
Improving Performance Through Constructive Feedback 56
Individual 360 Assessment Profile 65
Individual and Executive Coaching 65
Internet Safety and Social Media: What Parents Should Know 19
In The Aftermath of Disaster: Leadership Strategies 56
In the Aftermath of Disaster: Moving Ahead 8
K
Keeping Our Best: Retention of Key Talent 57
L
LactCorp 68
Leadership Foundations 57
Learning about Depression 8
Learning to Forgive 8
LifeSpeak 68
Living Well 38
M
Making Ends Meet on a Tight Budget 10
Making Important Life and Business Decisions 23
Manager As Leader 51
Manager Essentials 51
Manager Quick Start 57
Managing Emotions at Work 8
Managing Holiday Stress 26
Managing
Big Moments 37
Managing Multi-Generational Workplaces 58
Managing Remote Workers 58
Managing Resistance 58
Managing Stress: the Road to Resiliency 26
Managing the Emotions of Caregiving 5
Managing Your ADD/ADHD
Behaviour At Home 19
Managing Your Money in
Economy 11
Managing Your Work Style to Reduce Stress: How to Approach Work with Humour and Wisdom 26
MBTI: Building Team Effectiveness by Understanding Type 47
Meal Planning and Eating for the Entire Family 13
Mental Health 37
Mentoring Relationships: Guidance for Mentees 47
Mentoring Relationships: Support for Mentors 48
Mindfulness Being Present in the Moment 9
Motivating for Innovation 23
Motivation and Willpower 30
72
N
Navigating Work and Life 28, 45
Navigating Workplace Change 2
Nutrition for Life 13
Nutrition Labeling and Marketing Claims 13
O
Ongoing Learning for Success 28
Options and Resources for Older Relatives 5
Organizational Change: Adjusting to the New Work Environment 2
Overcoming Burnout 27
P
Parenting 39
Performance Management 59
Personal Budgeting 11
Planning for Midlife and Beyond: Creative Work and Life After 50 43
Planning Your Lifestyle as a Retiree 16
Positive Discipline 19
Predict and Prepare: A Guide for Dealing with Stressful Events in the Workplace 30
Preventing Workplace Burnout 44
R
Raising a Child With Special Needs 67
Raising a Healthy Eater 19
Recharge 9
Relax the Body, Calm the Mind 27
Resolving Conflicts with Teens 19
Retirement 38
Retire, Rewire, Renew: Embracing the Transition 43
Running Effective Meetings 24, 59
S
Savvy Business Travel 24
Seeing the Glass as Half-Full: Increasing your Optimism at Work 24
Sensitivity Coaching 67
Setting Limits at Work and In Your Personal Life 29
Silencing the Inner Critic: Building Self-Esteem 9
Simplify: Being Present for
Moments 29
Stakeholder Analysis 60
Staying Fit for Life with Exercise 14
Staying Healthy as a Man 14
Staying Healthy as a Woman 14
Staying Healthy at a Desk Job 14
Staying Strong as a Couple 29
Stop Putting it off: Strategies for Overcoming Procrastination 24
Strategic Management and Accountability 60
Streamlining Your Bill Paying 34
Stress Management 39
Stress Management: Strategic Life Planning 44
73
WWW.CERIDIAN.CA
Strong Families, Happy Children: A Parenting Model for the 21st Century 20
Strong Families, Happy Children: A Parenting Model for the 21st Century 20
Substance Abuse in the Workplace: Recognizing the Abusing Employee 60
Successful Delegation 24
Successful Strategies for Telecommuters 25
Supporting Employees Following a Critical Incident 61
Survival Tactics for New Parents 20
T
Take Our Children to Work Day 20
Taking Charge of Your Eating Habits 14
Talking With Your Parents About Their Future 5
Team Building 40
Team Development 64
Teen Health Issues: Alcohol and Other Substance Use 20
The ABCs of Consumer Debt 11
The Basics of Collaborative Problem Solving 4
The Basics of Investing: Understanding the Terminology 11
The Basics of Planning and Prioritizing 25
The Nursing Home Decision 6
The Sandwich Generation 6
Tips for Getting a Good
Sleep 15
Transition Management for Employees42
Transition Management for Managers 61
U
Understanding and Managing Diversity 61
Understanding Depression in Older Adults 6
Understanding Intergenerational Teams 31
Understanding Stress, Increasing Resiliency 27, 44, 62
Understanding the Difference Between Depression and the Blues 9
Understanding Workplace Violence and Creating a Respectful Workplace 62
V
Vicarious Trauma: Dealing with Stress-Related Workplace Events 31
W
Walking for Life 15, 67
Basic Communication Skills 45
When Parents Disagree: How to Become an Effective Team when Parenting 20
Work After Retirement 16
Working With Challenging Behaviours 46
Working With Customers in Financial Crisis 11
Working With Teams Through Conflict 64
Working
Survival Course: Practical Help for Creating Balance in Your Life 29
Work / Life Solutions 45
Workplace Substance Abuse: Everybody Loses 31
Worry Less, Enjoy Life More 29
© 2015 Ceridian All Rights Reserved

CERIDIAN TRAINING AND DEVELOPMENT CATALOGUE

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