the TeleTech Community Foundation 2011 Annual Report

The TeleTech Community
Foundation: Innovating Education
As one of the largest global providers of customer experience
solutions, TeleTech spans 24 countries where its 42,000
employees are committed to actively participating in
meaningful community activities.
Under the umbrella Innovating Education, TeleTech employees and the TeleTech Community Foundation work
together to leverage TeleTech’s resources and expertise
to make an impact on one of society’s most pressing
issues – education – and create sustainable change in
underserved communities around the world. The mission
of the TeleTech Community Foundation is a result of the
collective input of TeleTech employees across the globe
who, through the employee-driven TeleTech Community
Foundation, are empowered to lead community efforts in
their region.
In 2011, the TeleTech Community Foundation and TeleTech
employees responded with generous donations of time and
resources to ensure that students in underserved communities have access to the tools and support they need to
maximize their educational outcomes. The following pages
highlight the impact of these efforts.
TeleTech Community
Foundation Mission:
To apply our resources and
expertise to transform the
educational experience
for students of the
greatest need.
“At TeleTech, we believe we should have a
positive impact in the communities where we
live, operate, and invest. Whether working on
behalf of a client or making a community
investment, TeleTech employees are committed
to transformative change that will lead to
measurable results.”
- Kenneth D. Tuchman, Founder, Chairman
and Chief Executive Officer
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$500,000
95,000
$75,000
Donated to charitable
organizations
Students received an
improved educational
experience
Raised from
employee donations
30,000
6,000
100+
Books distributed to
students in need
Pounds of food provided
to hungry families
Organizations
supported globally
Hours volunteered for
community
outreach activities
1,000
Computers donated
to schools and youth
organizations
2
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r
11 G
u
O
lo
5,000
a
b
t
c
a
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l Im
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Eliminating Educational Inequity
The TeleTech Community Foundation has proudly partnered with Teach For America to help this world-renown
organization further its mission to eliminate educational
inequity and ensure that kids growing up in poverty get
an excellent education.
About Teach For America
Teach For America is helping lead an educational revolution in low-income communities across the United States
by recruiting passionate young leaders to teach underprivileged students. This year, the organization’s more
than 9,000 corps members will teach 600,000 students,
while nearly 24,000 alumni will continue to deepen their
impact as educational leaders and advocates.
TeleTech Impact: Educational Experience
Transformed for 550 High School Students
The TeleTech Community Foundation is funding the
Teach For America teaching staff at North High School
in Denver, Colorado who collectively impact more than
550 students daily. In addition, TeleTech employees
are offering their business expertise to help Teach For
America build a strong, sustainable, and fiscally
responsible organization as it seeks to double its
presence in the state of Colorado.
“TeleTech’s generous support of Teach For
America furthers our teachers’ efforts to give
their students the excellent education
they deserve.”
- Sean VanBerschot, Executive Director,
Teach For America - Colorado
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Developing a Passion for Reading
In 2011, TeleTech
employees distributed
more than 30,000 books
to needy schoolchildren
around the globe.
Philippine Employees Donate 25,000 Books
About Book Trust
TeleTech’s U.S. employees embraced the
TeleTech Community Foundation’s partnership with Book Trust, a Colorado-based
organization that funds book purchases for elementary
school children living in low income households. The
support from the TeleTech Community Foundation and
TeleTech’s dedicated employees is helping Book Trust
further its mission to inspire children’s passion for reading,
and build a world where literacy provides all children with
the tools to navigate life successfully.
In the Philippines, 20,000 TeleTech employees united
across 14 locations to participate in the 2011 BookNook 20K – an employee-driven initiative to collect
20,000 books for needy schoolchildren. This passionate group of TeleTech employees exceeded their goal,
collecting more than 25,000 books which were distributed to educational institutions serving less fortunate
communities throughout the Philippines.
TeleTech Impact: Thousands of Children’s
Books Purchased to Promote Early Literacy
Through Book Trust, TeleTech’s corporate headquarters in
Englewood, Colorado and the company’s delivery center
in Moundsville, West Virginia are each sponsoring monthly
book purchases for more than 300 kindergarten and first
grade students at two local elementary schools. TeleTech
employees generously donated an additional $10,000
toward this cause, contributing to the purchase of more
than 3,000 books. In addition, each month employees
volunteer in the classrooms to read to the young
schoolchildren.
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E nabling Stu d e n t s to S u cce e d
TeleTech Prepares Local Youth for
Future Jobs
Employees in TeleTech’s Moundsville, West Virginia
operation partnered with local high schools to provide work readiness courses to junior and senior
high school students. The program utilizes TeleTech’s
HirePoint recruiting platform and TeleTech University
online training tool to better prepare youth within the
community for employment once they graduate.
About Spirit of the Season
For the seventh consecutive year, TeleTech’s corporate
employees chose to create a joyous holiday celebration
for community members in need in lieu of a traditional
corporate holiday party.
TeleTech Impact:
Innovative Learning
Tools Enable
Technology-Rich
Classrooms
In 2011, hundreds of TeleTech
employees volunteered more
than 2,000 hours to host
1,200 students and family
members at Denver’s
McGlone Elementary School.
The Spirit of the Season event included a family meal,
pictures with Santa, face painting, cupcake decorating,
games, and gifts for every student, sibling, and family.
Additionally, the TeleTech Community Foundation
donated nine Promethean boards and 50 electronic
reading tablets to the school to promote 21st Century
learning strategies in the classrooms.
The TeleTech Co m munity
Foundation donated
Promethean boards and 50
electronic reading tablets to
Denver’s McGlone Elementary
School to promote 21st Century
learning strategies in
the classrooms.
“The support and resources provided by
TeleTech have been such an asset to the
McGlone school community. The holiday party
brought everyone – teachers, students, families, staff – together to celebrate and enjoy
our time together. The Promethean board that
TeleTech has purchased for my classroom
brings life to lessons in new ways and provides limitless possibilities for my students to
excel. Thank you, TeleTech!”
- Emily Yerkes, Literacy Teacher Leader,
McGlone Elementary
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Enriching the Educational Experience
One of the TeleTech Community Foundation’s
most entertaining and engaging sponsorships
is the Just for Fun center at the Denver
Art Museum.
About the Denver Art Museum
Serving as an educational resource for
Colorado, the mission of the Denver Art
Museum is to enrich the lives of Colorado
and Rocky Mountain residents through art,
supported by exemplary educational programs.
The Foundation is proud to support the Just for Fun
center’s goals of increasing access to the museum
for less fortunate individuals, providing engaging
experiences for families, and creating hands-on
learning opportunities for youth. Currently in the
fourth year of its 10-year commitment to the Denver
Art Museum, TeleTech looks forward to continued
inspiration from the Just for Fun center.
TeleTech Impact: Dedicated Children’s Activity
Area Attracts 80,000 Visitors
The TeleTech-sponsored Just for Fun center provides
children with a dedicated space to explore hands-on art
activities that incorporate the theme of the museum’s
current exhibits. Building with blocks, creating drawings
based on famous architect sketches, and dressing up
in ancient Egyptian costumes are just a few of the many
activities that may be found in the Just for Fun center.
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Leveraging TeleTech’s Global Workforce
to Make a Difference
Mexico Employees Donate Time and
Resources to Renovate Local Orphanage
TeleTech employees in Leon, Mexico joined efforts
with their suppliers, friends, family members, and the
TeleTech Community Foundation to renovate the
Emmanuel Foundation Orphanage for Abused and
Abandoned Children. The TeleTech team donated their
time and talent, investing more than 3,500 hours and
raising more than $11,000, to transform the shelter
from a dilapidated, unsanitary facility into a safe, clean,
and welcoming home.
About Hope for Haiti
TeleTech employees’ efforts to assist the victims in Haiti
following the devastating earthquake in 2010 were remarkable. More than 5,000 TeleTech employees, clients,
and family members volunteered to staff MTV’s Hope
for Haiti telethon. Collectively, they handled more than
80,000 calls across 42 locations on six continents, collecting donations from around the globe while contributing
to the success of the highest grossing telethon in history.
In response, the TeleTech Community Foundation has
partnered with Hope for Haiti, a U.S.-based organization
committed to providing the children of Haiti with access
to a quality education.
In less than one week
following the earthquake in
Haiti, more than 5,000
TeleTech volunteers united
across 42 locations on six
continents to support the MTV
Hope for Haiti telethon.
TeleTech Impact:
Haiti Primary
School
Reconstructed
After Earthquake
TeleTech responded
with a commitment to
Hope for Haiti to reconstruct Dominique Savio school in Port-au-Prince, which
serves 500 students from some of the poorest communities in Haiti. To ensure the sustainability of the school,
the TeleTech Community Foundation is also helping to
pay for temporary school facilities during the reconstruction process, as well as teachers’ salaries and operating
expenses for three years.
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The TeleTech Community Foundation
proudly supported the following domestic
and international organizations in 2011:
Latin America
Centro educativo Nº 802
Colegio San Ladislao
Escuela de Jornada Completa Nº 18 D.E. 10
Escuela Nº 254 “Raul E. Porta”
Escuela N° 16 “Dr. Jose Maria Ramos Mejia”
Escuela Nº 15 “Estanislao Severo Zeballos”
Escuela Nº 4 “Almirante Brown”
Escuela Primaria Nº 24
Escuela Primaria Nº 46
Escuela Secundaria Nº 3 “Hipolito Yrigoyen”
Escuela Secundaria Nº 307
Escuela Wichi Nº 4219
Fundación “Pies Descalzos”
Instituto Técnico en Informática Avanzada
Kindergarten School “Green Garden”
Monte Azul Music School
Fundacion Emanual
Fundacion Pro Ninos de la Calle
Asia-Pacific
Babajuba Elementary School
Cadawinonan Elementary School
Dumaguete High School
Notre Dame University
St. Peter Velle Technical Training Center
Queensland Premier’s Flood Relief Appeal
New Zealand Red Cross
Europe
PIPS
North America
Advocates for Children
American Cancer Society
American Heart Association
Big Brothers, Big Sisters
Book Trust
Boys and Girls Club
Challenge Program
Children’s Hospital
Colorado Ovarian Cancer Alliance
Colorado Succeeds
Colorado Youth at Risk
Colorado Youth for a Change
Community Foundation of the Ozarks
Couchiching Jubilee House
Creston Elementary School
Denver Public Schools
Dress for Success
Elrod Elementary School
Evergreen School District #50
Family Tree
Flathead Food Bank
Food Allergy and Anaphylaxis Network
Garden Place Elementary School
Goodwill Industries
Grassroots Basketball Academy
Jefferson Foundation
Leukemia & Lymphoma Society
Toys for Tots
Marion Elementary School
McGlone Elementary School
Mile High United Way
Minds Matter
Muscular Dystrophy Association
National Jewish Health
National Multiple Sclerosis Society
Pickens Technical College
Professionals Miracles Foundation
Rainbow Village
Rocky Mountain Parents as Teachers
Safehouse Denver
Share Our Strength
Shodair Children’s Specialty Hospital
Susan G. Komen Race for the Cure Denver Affiliate
Teach For All
Teach For America
UJA-Federation of New York
United Way
West Virginia Public Theatre
With Our Words, Inc.
Women’s Foundation of Colorado
West Virginia Breast and Cervical Cancer Screening Program
YWCA Wheeling Family Violence Prevention Program
Note: Seventy percent of donations are directed to educationrelated organizations; thirty percent are directed to other
important causes per the request of TeleTech employees.
For more information please visit
www.teletech.com/foundation,
or contact Emily Eikelberner,
Executive Director, TeleTech
Community Foundation, at
emilyeikelberner@teletech.com.