Aternity for Legal Services

”With Aternity, we gain
comprehensive insight into why
critical app performance is slow,
empowering us to proactively
address these issues before they
impact business productivity.”
Aternity for Legal Services
End User Experience Monitoring Provides Immediate
Insight into Actionable Information
—John Green, CIO, Baker Donelson
Every Application. Any Device. Any User.
Optimize the Benefits of Converged Technologies
As legal services firms face increased competition and client
demands for more certainty over their spend, they’ve turned to
converged technologies to deliver better client satisfaction, staff
efficiency, and financial results. BYOD, cloud, and productivity
applications enable lawyers to collaborate across geographic
regions, to prepare for important meetings while in transit, and
to conduct business from home offices or on the road. IT requires
visibility into End User Experience to ensure that these initiatives
deliver the expected gains for their revenue-generating staff.
Unlike domain-specific IT management products that address
performance and availability of a portion of the IT infrastructure,
Aternity monitors End User Experience from the perspective
of the end user’s device, to address a broad set of IT Service
Management challenges. And secure cloud deployment enables
legal firms to get up and running even faster.
From the Frontline | Mobile Impact on Lawyers
• 89% of lawyers use mobile to check email; which may
outpace the general population
• 4% of lawyers use tablets in the court room
• 48% use a tablet at work; the tablet is eating into
laptop share!
Addressing the IT
Monitoring Challenge
How does your monitoring match up?
With Aternity, you can:
• Automatically discover every
application used in your firm,
whether running locally or in the
cloud, to combat “Shadow IT”
• Track the impact of application
performance on workforce
productivity, with no configuration
required
• Get an immediate view into
application and device health, for
every user, whether on mobile,
virtual, or physical devices
• Automatically establish performance
baselines for acceptable
performance that can vary by
geography, department, or device
configuration
Source | Business of Law Blog
Instant Visibility into Performance, Health, and User Productivity
With Aternity, there’s no configuration required to discover every application used throughout the organization,
track the key health indicators of those applications, and correlate application performance to the user
experience and underlying device health.
• Track license usage and combat “Shadow IT”
by discovering every Windows, web, and cloud
application used in the firm, and automatically
identifying usage by office location, department,
etc.
• Resolve problems quickly with instant insight into
the performance and health of every endpoint
and application
• Analyze the impact of slowdowns on staff
productivity for any enterprise application, such
as Microsoft Office or iManage
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Every Application. Any Device. Any User.
Workflow-driven Interface Speeds up Problem Identification and Resolution
Aternity’s interface enables IT to proactively identify and resolve problems through wizard-driven use
cases for monitoring, troubleshooting, change management, inventory management, and service level
management.
• Proactively detect and analyze app incidents by severity, affected users,
and business locations, to prioritize response
• Quickly resolve firm-wide problems by automatically identifying the
characteristics shared by affected users
• Optimize performance by inventorying every device’s hardware and
software and
monitoring the
key OS and device
health metrics
that impact app
performance
and workforce
productivity
Actual End User Experience Drives Fact-based Change Management Decisions
Aternity’s ability to correlate user interactions, app performance, and device performance and health, enables you to compare app
performance before and after changes to apps, devices, or infrastructure, such as migrating from Windows 7 to Windows 10, or
from Office 2010 to 2016.
• Understand where IT investment is needed
most by analyzing the performance of business
activities relative to customer driven SLAs, by
department, geography, or device type
• Validate the impact of change by analyzing
how upgrades to applications, endpoints, or
infrastructure affect End User Experience
• Quantify the financial impact of poor device
health or application performance on staff
productivity, to cost justify technology upgrades
Get Started Today
Aternity ensures the reliability of any business-critical application, running on mobile, virtual, and physical devices. Available
now via SaaS deployment, Aternity End User Experience Management enables customers to get up and running fast, with
no major capital investment, hardware provisioning, or server deployment. Register to qualify for a free product evaluation:
http://www.aternity.com/products/free-trial/
About Aternity
For nine years, Aternity has helped enterprises see the entire workforce user experience on any application, running on any device, providing
a user-centric vantage point that closes the visibility gap existing with network- and server-centric application performance management
tools. By effectively transforming every device — physical, virtual, and mobile — into a self-monitoring platform that is user experience aware,
enterprises are empowered with user-centric, proactive IT management capabilities that dramatically reduce business disruptions and increase
workforce productivity. Visit www.aternity.com to qualify for a free product evaluation today.
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©2016 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.
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