docNCMA World Congress 2015 Presentation V6
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NCMA World Congress 2015 Presentation V6
Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level Click to from editNonprofit Master title style Acquisition Agencies under the AbilityOne Program—The FAR Part You Need to Know About • Click to edit Master text styles Breakout Session – Second level# A03 ThirdKey level Chuck •Guta, Account Manager, DoD/Army, SourceAmerica – Fourth level » Fifth level Marie McManus, Key Account Manager, Air Force, SourceAmerica Nathan Short, Quality Control Manager, PCSI Date: Monday July 27, 2015 Time: 11:15am - 12:30pm 2 Click to Agenda Todays edit Master title style • • • • • • • Wounded Click to edit Warrior MasterWith textastyles Message – Second Objectives level Learning • Third level AbilityOne Mission – Fourth level AbilityOne Benefits » Fifth level AbilityOne Process AbilityOne Program Capabilities Questions 3 3 Message Click to edit From Master a Wounded title style Warrior • Click to edit Master text styles – Second level Third levelS. Short, US Army (Ret.) SPC •Nathan – Fourth level Quality Control » Fifth level Manager PCSI Ft. Sill, Oklahoma 4 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 5 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 6 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 7 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 8 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 9 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 10 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 11 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 12 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 13 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 14 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 15 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 16 Click to edit Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level 17 Click to edit Learning Objectives Master title style • Define the mission of the AbilityOne® • Program Click to edit Master text styles – Second level • Understand the responsibilities of U.S. AbilityOne Commission® and Central • Third level – Fourth level (NPAs) Nonprofit Agencies » Fifth levelProgram from the • List benefits of the perspective of the Federal agency • Explain how the AbilityOne process works • Identify product and service capabilities of the Program 18 Click to editProgram AbilityOne Master title Mission style Provide employment opportunities for people who are blind or have • Click to edit Master text styles significant – Second level disabilities in the manufacture • Third level and delivery of quality products andlevel services to the Federal – Fourth » Fifth level Government. 19 Click to editProgram AbilityOne Master title Realities style • AbilityOne is the single largest employer of people who are blind or have significant disabilities (more than 45,000 employed in FY 2014) • Click to edit Master text styles – Second• level AbilityOne employs over 2,000 veterans with disabilities including Wounded Warriors • Third level • Currently, – Fourth level there are over 2,900 ® contracts being SourceAmerica » Fifth level performed for the Federal government • Over 1,200 available Nonprofit Agency (NPA) providers with more are being added each day • There are more than 19M working age Americans who are blind or have significant disabilities; of which 70% do not have jobs Commission statistical data as of 3/2015 20 Click A Capable to edit Workforce Master title style Person with a Disability: A person who cannot gain and maintain competitive employment over an extended period of time without support. • Click to edit Master text styles – Second level Potential sources for recruitment of People with Disabilities: • Third level • Wounded–Warrior Fourthprograms level • Current contractor work force » Fifth level • Service provider own work force • High school and community college transition courses • Rehabilitation centers / hospitals • State Department of Rehabilitation • State Department of Health and Human Services • State unemployment office • Job fairs • Other nonprofit service providers 21 Click to of History edit AbilityOne Master title style 1938 1971 1974 2006 2011 • Click to edit Master text styles – Second level President Roosevelt signs WagnerO’Day Act: This Act created employment for people who are blind The Act is NISH amended to incorporated and include people began building with significant national network disabilities by of nonprofit Senator Jacob agencies Javits; the law employing people becomes Javitswith significant Wagner-O’Day disabilities Act (JWOD Act) and the JWOD Program • Third level Allowed nonprofit agencies to sell PRODUCTS to the Federal Government – Fourth level » Fifth level Allowed nonprofit agencies to sell SERVICES to the Federal Government JWOD renamed AbilityOne® Program to better communicate the program mission The Federal agency that oversees the AbilityOne Program began operating as the U.S. AbilityOne Commission® 2013 NISH rebranded as SourceAmerica® to better reflect the mission and activities of the organization Formerly known as the Committee for Purchase from People who are Blind or Severely Disabled 22 Click to edit Structure of AbilityOne Master title style • Click to edit Master text styles – Second level • Third level – Fourth level » Fifth level An AbilityOne® Authorized Enterprise An AbilityOne® Authorized Enterprise 23 Click to edit Master Commission Members title style • Click to edit Master text styles – Second level J. Anthony Poleo Chairperson Dept of Defense • Third level James Kestleloot Vice Chairperson Private Citizen Jan Frye Dept of Veterans Affairs Karen McCulloh Private Citizen Robert Kelly, Jr. Private Citizen Anil Lewis Private Citizen – Fourth level » Fifth level Lisa Wilusz Dept of Agriculture Harry Hallock Dept of Army Vacant Thomas Robinson Dept of Air Force P. Edward Anthony Dept of Education RADM Jonathan A. Yuen Dept of Navy William Sisk General Services Admin Virna Winters Dept of Commerce Vacant 24 Click to editPartnership AbilityOne Master title style • Click to edit Master text styles – Second level • Third level • Government & NPA Representation • • • NPA Quality & Capability Evaluation Fair Market Price Recommendation NPA Contract Compliance – Fourth level » Fifth level • • • • • Contractor Selection Fair Market Pricing Facilitation Contract Management NPA Relations • • • • Contract Development Contract Procurement Technical Support Quality Control NPA Contactor Delivers Products and Contract Services at Fair Market Value 25 Click to edit Master Commission Responsibilities title style • Interpret and Enforce AbilityOne • Click to edit Master text styles Regulations – Second level • Oversee Central Nonprofit Agencies • Third level (NIB and SourceAmerica) – Fourth level • Determine Suitability of Products and » Fifth level Services • Establish Fair Market Price • Maintain the Procurement List 26 ClickResponsibilities CNA to edit Master title style Javits-Wagner-O’Day Act authorizes the U.S. AbilityOne Commission to designate Central Nonprofit Agencies •(CNAs): Click to edit Master text styles SourceAmerica (formerly NISH) - Creating job –• Second level opportunities for people with significant disabilities • Third level • NIB - National Industries for the Blind – Fourth level » Fifth level Responsibilities: • Liaison between Federal Government customers, NPAs and U.S. AbilityOne Commission • Evaluate NPA capabilities • Provide NPAs technical assistance • Allocate government orders among NPAs • Ensure quality service in development, negotiation, and performance 27 Click to editBenefits AbilityOne Master title style Reduced efforts –text no RFP, easy •• Click tocontracting edit Master styles • • • • • contract renewal – Second level with an eye on your budget Flexible negotiations Third price levelguarantee – U.S. AbilityOne Fair •market – Fourth level Commission » Fifth level– increased institutional Long-term partnering knowledge Collaborative PWS development – industry experts for all lines of business inject state-of-the-art best practices National network of solution providers 28 Click to editisMaster AbilityOne a Smart title Partner style AbilityOne Nonprofit Agencies routinely subcontract or partner with large and small businesses for services and •products. Click to edit Master text styles – Second levelNPAs spent over $1 billion in In FY 2013, AbilityOne subcontract dollars, • Third levelof which $279M was with small businesses.– Fourth level » Fifth level Small business subcontractors included: • 2,890 Small Businesses • 459 Women-Owned SBs • 204 Veteran-Owned SBs • 45 Small Disadvantaged SBs • 91 HubZone SBs • 44 SDVOSB’s • 9 Native American Owned SBs Commission statistical data as of 3/2015 29 Click to editProcess Master title style Acquisition Comparison Contracting AbilityOne • • Click to edit Master text styles Develop PWS Requirement • Organize SSEB • Conduct Market Research • Formulate Acquisition Strategy – Second level PLAN • Assist with PWS Development • Conduct Market Research • Coordinate Site Visit • Third level • • • • • • – Fourth level Advertise RFP Evaluate Proposals» Fifth level Determine Responsive Contractor SOLICIT Establish Competitive Range Conduct Discussions SSET Brief to SSA • Award Requirement • Potential Protest • Post Award Administration AWARD • • • • • • Advertise RFP Evaluate Proposals Determine Responsive Contractor Technical/Price Negotiations Assist with Contractor Discussions Procurement List Addition • AbilityOne Contract Award • Post Award Administration 30 Click to editProcess AbilityOne Master title style AbilityOne can submit proposals at no cost or obligation to agency! • Click edithasMaster text styles or services: Federal to Agency requirement for products 1. Consider an AbilityOne solution during acquisition planning –• Second level process (FAR 8.7 Acquisition from Nonprofit Agencies Employing People Who Are Blind or Significantly Disabled) • Third level 2. Federal Agency market research - include – Fourthconducts level AbilityOne: • • • • • » Fifth level Conduct an interchange meeting with AbilityOne Request and review capability statements from AbilityOne Publish requests for information - include AbilityOne NPAs Review AbilityOne websites Check out the Procurement List to see what other agencies are buying from AbilityOne http://www.abilityone.gov/procurement_list/index.html Market research can open your eyes to alternate solutions – AbilityOne! 31 Click to editProcess AbilityOne Master title style 3. Federal Agency decides to set-aside requirement for AbilityOne: • FAR 6.302-5(b)(2), authorized or required by statute; Qualified • Click to Agencies edit Master styles Nonprofit for the Blindtext or other Severely Disabled -- 4. 41 U.S.C. 46-48c – Second level Central Nonprofit Agency (CNA) conducts feasibility • Third level assessment: • CNA determines feasibility of requirement for AbilityOne – Fourth level - Nonprofits don’t offer to do what they can’t do » Fifth level • CNA identifies qualified Nonprofit Agency (NPA) who has capability and capacity to provide products and services - SourceAmerica will invite federal agency to participate in NPA selection 5. NPA and CO negotiate terms, conditions, and recommended fair market price. CNA provides technical, financial, engineering support Working with AbilityOne is different from partnering with other contractors. 32 Click to editProcess AbilityOne Master title style 6. AbilityOne Commission staff analysis: • Reviews all documentation • Click to edit Master text styles • Determines suitability of project and selected NPA – level • Second Analyzes impact on current contractor • Evaluates fair market price • Third recommended level • IAW Administrative Procedures Act, publishes initial notice in – Fourth level Federal Register then 30-day comment rulemaking period • Summarizes the analysis and prepares decision package for AbilityOne Commission decision » Fifth level 7. Procurement List addition decision by AbilityOne Commission: • Final notice published in Federal Register for final 30-day comment period • Issues notices to all parties of the Commission’s decision Process take 155-225 days but you generally will do it only one! 33 Click to editProcess AbilityOne Master title style Contract award and performance: •8. Click to edit Master text styles • CO awards contract Post award conference –• Second level is conducted by CO • NPA delivers product or service IAW contract terms and • Third level conditions • CNA is liaison between Federal agency, NPA, and Fifth level AbilityOne»Commission – Fourth level - Provides engineering, financial and technical assistance - Assists with program compliance, contracts and regulations - Publishes communication and public relations materials - Information technology support AbilityOne is available to support at any time during performance! 34 Click edit title style Other to Ways to Master Work with AbilityOne • Federal Agencies can provide AbilityOne providers opportunities for subcontracting • Click to edit Master text styles - X% of value of all subcontracts awarded to AbilityOne – providers Second level - Minimum X% of individuals employed through organizations • Third level affiliated with AbilityOne – Fourth level - Demonstrate ability to partner with AbilityOne; specify work to be performed bylevel AbilityOne; include deliverable for » Fifth reporting • Short timeline? AbilityOne can help – GSA contract holder - Document destruction and mailroom - Logistics worldwide - Facilities maintenance 35 DoD Subcontracts – Small Business Credit Click to edit Master title style AbilityOne Nonprofit Agencies qualify to meet small business subcontracting goals for Prime Contractors on DoD contracts. • Click to edit Master text styles DFARS - 219.703 Eligibility requirements for participating in the program. – Second level a) Qualified nonprofit agencies for the blind and other severely disabled, • Third level that have been approved by the Committee for Purchase from People Fourth level Disabled (AbilityOne Commission) under 41 Who Are – Blind or Severely U.S.C. Chapter arelevel eligible to participate in the program as a » 85, Fifth result of 10 U.S.C. 2410d and section 9077 of Pub. L. 102-396 and similar sections in subsequent Defense appropriations acts. Under this authority, subcontracts awarded to such entities may be counted toward the prime contractor’s small business subcontracting goal. b) A contractor may also rely on the written representation as to status of-a) A historically black college or university or minority institution; or b) A qualified nonprofit agency for the blind or other significantly disabled approved by the Committee for Purchase from People Who Are Blind or Severely Disabled. 36 Click to editServices AbilityOne Master title style • Administrative • Commissary Shelf Stocking IT Support • Contact ClickCenter to /edit Master text styles • • Contract Management Support • Custodial • Document/Records Management • Electronics Recycling • Fleet Management – Second level • Third level • – Fourth level » Fifth level Food Services • Grounds Maintenance • Healthcare Environmental • Kitting • Laundry • Secure Document Destruction • Secure Mail • Supply Chain Management • Total Facility Management 37 Click to edit Custodial Services Master title style The SourceAmerica network of Nonprofit Agencies services over 900 custodial service contracts valued at over $600 million annually. Whatever the facility size, we can provide the services needed in every major city throughout the U.S., Puerto Rico and Guam. • Click to edit Master text styles – Second level Custodial Services Include: • General office cleaning from basic to high-level services including office space, conference rooms, executive level service, judges' chambers and courtrooms • General building custodial services including dining facilities, kitchens, daycare – Fourth level centers, fitness centers, computer rooms and secure areas » Fifth level • Complete restroom sanitation and stocking • Trash removal and recycling • Hard floor and specialty floor care, including stripping and recoating and daily maintenance • Routine cleaning for base-wide projects • Third level Green Cleaning Program: "Clean and Green" is a green cleaning program throughout SourceAmerica custodial contracts. With comprehensive knowledge of green cleaning practices and the use of environmentally sound products, we focus on providing a safe, healthy and inviting atmosphere for facility tenants and guests, making us the obvious choice for green cleaning solutions. 38 Click to edit Contact Center/IT Master Support title style AbilityOne has a nationwide presence in Contact Centers! • Click to edit Master text styles Contact Center/IT Support Services Include: – Second level • Multi-Channel: voice, chat, text, email, postal mail, fax, web, • Thirdenhanced level IVR, multi-language self-service, • Security –clearances Fourth level • Large brick and mortar centers as well as virtual operations » Fifth level • Full disaster recovery and continuous operation • 24x7x365 operations • 900+ employees with significant disabilities • $65+ million dollars in annual contract revenue Avg. Speed of Answer Abandon Rate Service Level 80% of calls answered in 1st Call Resolution Service Quality Score Customer Satisfaction Score Turnover Rate AbilityOne Commercial 12.2 seconds less than 2% 20 sec. or less 90.2% 95.3% 96.3% 10% 29 seconds 4% 30 sec. or less 81% 91% 89% 31% 39 Click to edit Contract Management Master titleSupport style DoD-wide contract accessible by all • •Click to edit Master text styles MILSVCs/agencies: – Second level - Started pilot in 2009 Third level as prime on DoD contracts, - • NIB functions subcontracts to Nonprofit Agencies, task orders – Fourth level issued »forFifth each location level • Menu of services to select: - Firm-fixed price and time and materials contracts On-site/off-site facilities Digital imaging Document destruction Other contract administration, e.g. property management 40 Click to edit MasterManagement title style Document/Records Document/Records Management Services Include: • Life cycle records management •• Click toimaging/back edit Master text styles Document file conversion/indexing • • compliant electronic health records/secure private records –HIPAA Second level Large format imaging • • Third level consolidated services National/multi-regional • Digital mail/on line postal – Fourth levelmail • Billing/processing services » Fifth level • Microfilming • Transcription • Word processing • CD/DVD replication • Print shop operations • Secure document destruction/computer records destruction • Worker training, certification and security clearances 41 Click to edit Grounds Maintenance Master title style Grounds Maintenance Services Include: Full Scope Grounds •• Click to edit Master• text Tree andstyles Shrub Pruning and Maintenance • • • • • • • • – Second level Snow Management Landscape Design, Install and Maintenance • Third level Integrated Pest Management – Fourth level Fertilization of Weed Control » Fifth level Irrigation Maintenance Industrial Type Vegetation Control Flight Line and Air Field Maintenance Turf Renovations • • • • • • Maintenance Parking Lot Sweeping and Maintenance Security and Perimeter Fence Maintenance Season and Specialized Displays Interior Plan and Floral Design Green Waste Management and Recycling Slope Management 42 Click toDocument Secure edit MasterDestruction title style SourceAmerica and its Nonprofit Agencies are responsible for shredding sensitive documents for security-conscious customers. Since 2005, providers have serviced more than 480 secure document destruction contracts, all the while providing vital jobs for workers who have significant disabilities. • Click to edit Master text styles – Second level Secure Document Destruction Services Include: • • • • Third level Document and materials destruction Recycling programs – Fourth level Media/x-ray film imaging, conversion, and destruction » Fifth level We Offer: • • • • • • • • Professional, trained, bonded and insured staff Alarm monitored facilities with 24/7 video surveillance and 90-day backup Ability to watch real-time destruction of customer's documents Regularly scheduled pick-up days Trucks with real-time GPS tracking Shred widths of 5/16" versus the industry standard of 5/8“ Full 7-year background checks of all employees On-going training for all employees 43 Click toChain Supply edit Master Management title style Purpose - safe, reliable and efficient supply chain operations • Click to edit Master text styles – Second level Supply Chain Management Services Include: • • Third level Inventory integrity management • Warehousing, stockroom, and distribution – Fourth level • Kitting and light » manufacturing Fifth level • Receiving, order filling, and shipping • Inventory replenishment • Reverse logistics • Planning, purchasing, and forecasting • Multi-regional/national warehousing and distribution capability • Lean/Six-Sigma application capability • Logistics information systems: ERP, WMS, TMS 44 Click Facilities Total to edit Master Management title style Total Facility Management Services Include: • Facility Operations & Maintenance (O&M) Public Work Services Utility Systems (O&M) Heating/Cooling Plants Water Treatment Waste Management – Fourth level Pest Control Roofing » Fifth level Security Services Food Services Dining Facility Equipment Maintenance Family Housing Management Railroad Facilities • • Click to edit Master text styles • • • • • • • • • • • – Second level • Third level • • • • • • • • • • • • • Fleet and Transportation Management Document Deconstruction Hospital Maintenance Engineering and Construction Management Family Support Services Roads and Grounds Maintenance Custodial Services Contract Center Services Mail Center Operations Laundry Services Supply Chain Solution Management Self-Help/U-DO-IT Services HAZMAT 45 Click to editProducts AbilityOne Master title style • Clothing and textiles • Click to edit Master text styles • Food processing and packaging – Second level • Supplies and equipment • Third level – Hardware, office, and medical – Fourth level • Manufacturing and Development (M&D) » Fifth level 46 Click to editAbilityOne Master title style Purchasing Products AbilityOne.com • •Click to edit Master text styles • – GSA Advantage! Second level • Third level Supply • GSA Global – Fourth level • The Department of Defense » Fifth level Electronic Mall (EMALL) • Contact SourceAmerica • DoD Customers – local Base Supply Stores 47 Click toYou Today editHave Master Learned title style •• Click to editofMaster text styles The mission the AbilityOne Program • The responsibilities of AbilityOne – Second level Commission and Central Nonprofit Agencies • Third level • Understand benefits of the AbilityOne – Fourththe level » Fifththe levelperspective of the Federal Program from agency • Understand how the AbilityOne process works • How to identify product and service capabilities of the AbilityOne Program 48 Your the Program ClickSupport to editof Master titleProvides style …a WIN for you, •…a Click to for editpeople Masterwith text styles WIN disabilities, – Second level …and a WIN for the taxpayer • Third level Benefits Study Taxpayer savings – FourthConducted: level per worker » Fifth level • Food Service – Savings per worker $3,053 • Commissary – Savings per worker $3,138 • Custodial – Savings per worker $6,084 NOTE! $47 million total net impact on Government balance sheet! 49 Click to edit Master title style Questions • www.AbilityOne.gov • Click to edit Master text styles - AbilityOne Commission -– Forms andlevel Publications Second - Procurement • Third level List – Fourth level • www.SourceAmerica.org » Fifth level - Guides for federal customers - Training Catalog • www.AbilityOne.com - Catalog of Products • www.nib.org - National Industries for the Blind 50 Click toYou Thank editFor Master Yourtitle Time style Chuck Guta • Click to edit Master text styles – Army/DoD KAM Second level SourceAmerica National Business Development • Third level (678) 838-5406 – Fourth level cguta@sourceamerica.org » Fifth level Marie McManus Air Force/DoD KAM SourceAmerica National Business Development (703) 899-4571 mmcmanus@sourceamerica.org 51
