FRANCE REPORT JANUARY 2014 - Visit California Industry
Transcription
FRANCE REPORT JANUARY 2014 - Visit California Industry
FRANCE REPORT JANUARY 2014 1 TABLE OF CONTENT Market news 3 Key figures (www.insee.fr) Economic situation in January in France (www.insee.fr) French Tourism Market News Competitors Destinations Airlines / Airports Tour Operators and Travel Agencies 3 3 4 6 7 8 TRAVEL TRADE AND GENERAL MANAGEMENT 11 OTP Visit California Travel Trade Fairs & Events Fam Trips Visit USA Committee Newsletters Co-op opportunities Workshops & Trainings Miscellaneous 11 12 13 19 20 22 23 26 EURO-DOLLAR EXCHANGE RATE 27 COMMUNICATION & PR 28 January Actions Communication & Measurements Total Activity Summary Total Activity Summary 2013/2014 28 30 31 32 TECHNOLOGY SUMMARY 35 TO COME IN FEBRUARY & MARCH 44 2 Market news Key figures (www.insee.fr) Population: 65.82 million on January 1, 2014 Economic growth: -0.1% at 3rd quarter 2013 Inflation: +0.7% on December 2013 Unemployment: 10.9% at 3rd quarter 2013 Industrial production: +0.2% on November 2013 Business climate: 94 on January 2014 (avg 100) Economic situation in January in France (www.insee.fr) General economic situation in France: improving In January, households’ opinion about the future general economic situation in France improved again: the corresponding balance gained 4 points compared to December, after a similar increase last month. Their opinion about the past general economic situation also increased (+2 points). These two balances remained however distinctly below their long term average. Future unemployment: fears increasind Households were once again more concerned regarding future employment. The corresponding balance gained 4 points in January, after falling by 9 points in December. It still stood above its long term average. Inflation’s appreciation: decreasing In January, households’ assessment of past inflation decreased (-6 points). However households expectations about future inflation were stable. Both balances remained above their long term average. 3 French Tourism Market News Long‐haul destination: USA in positive The trend is oriented on the long haul, with an increase of passenger up to 3% and 5% in sales volume. The USA is the only one destination recording a positive increase (+36% in terme of business volume and 18% in passenger number). (L’Echo Touristique – Le Quotidien du Tourisme) Destination in terms of passengers Favorite French abroad destinations Hotels.com reveals its list of the most foreign cities acclaimed by the French in 2013: - New York City, London Barcelona Brussels Las Vegas Amsterdam Marrakech Venise Los Angeles Miami Madrid Tokyo Istanbul Bangkok San Francisco Lisbonne 4 The first six of the classification remain the same as 2012. (Tour Hebdo) Mobile survey, a trend increasing On travel trends for this new year, Expedia emphasizes the significance of the mobile phone. Used to plan their trips, it will serve for travel arrangements, booking of airline tickets through the hotel and the calculation of its path. With the exponential growth of Wi-Fi hot spots, nothing is easier than to connect to mobile and traveling. At the end of 2013 according Expedia.fr, 82% of French people did their travel reservation last minute on mobile. (Le Quotidien du Tourisme) Worldwide tourism organisation (OMT) survey Especially attracted by Europe and Asia, tourists traveling abroad were more numerous in the world in 2013 to nearly $ 1.1 billion, an increase of 5%, according to the World Organization Tourism Organization (WTO). The Asia and Pacific region has it the highest relative growth, with 6% of tourists traveling from one country to another (14 million), to reach a total of 248 million. The Southeast Asia is displayed the strongest (10%) in this region progression. Africa has attracted 6% of international tourists in 2013 (13 million) to the "new record of 56 million" visitors. Growth for the Americas region (+4%). (Le Quotidien du Tourisme) United‐States Tourism Activity The American Congress decided to increase security tax on passengers in its Finance Act, 2014. For the business travelers, the security tax on air passengers will go from 2.50 to 5.60 dollars in July. Unlike the first evidence submitted by the Grench Press Agency (AFP), Congress has included the rise of the air charge in the Finance Act 2014. The objective of this fund is to increase security spending TSA up to 43% instead of 30% currently. (DéplacementsPros.com – Le Quotidien du Tourisme) E‐Tourism In 2013, e-tourism has increased by 3%. In total, French have made more than 600 million online transactions over the past year, for an amount of $51.1 billion. The total volume of orders is displayed up 13.5% year on year, while the number of transactions jumped him 17.5%. The average basket reached 84.50 euros, its lowest level since the index was created in 2005. Airline Companies survey Passengers arriving or departing to the United States reached a record 185.4 million last year, up 4% compared to 2012. According to statistics released January 29, 2014 by the Office of Industries Travel and Tourism (OTTI), this total includes 104.4 million of foreign passengers (56.3%), all international travelers who flew 53 1% on U.S. airlines and 46.9% other. 5 Top 10 airlines companies in international traffic 112 million passengers, 60% of traffic Competitors Destinations Massachusetts The Massachusetts Office of Tourism has launched the new version of its website in French: www.visitmass.fr. The objective is to continue to promote Boston and the State of Massachusetts with French visitors and help them to better prepare their stays in this state in the north-east U.S. The portal is to share the rich heritage and diverse landscapes of Massachusetts by its aesthetics and its interactive content. The bright and modern design of the site allows them to discover the new visual identity of the Massachusetts Office of Travel and Tourism. Visitors will find this new user-friendly site with tourist information and suggestions on Boston thematic routes in the state of Massachusetts. (La Quotidienne) 6 Thailande Three weeks before the February holidays, sales are almost done for the majority of tour operators, while the first trends are already emerging to leave for the Spring season. Thailand is now appreciated by the French, despite the rather alarming echoes of the press on anti-government protests. Visitors also achieved good scores on the United States, Tanzania, Peru and Mexico. (Tourmag) Brazil According Expedia.fr, 2014 is the year of Brazil. Brazil, Thailand and the Maldives are the destinations that have the highest number of searches at the beginning of the year. In 2013, the most booked destinations were France, the United States and Italy. Expedia have noted a rising searches around Brazil for a holiday in the sign of the sport, who are assisted by qualified team of France. (Le Quotidien du Tourisme) Airlines / Airports Air France‐KLM Air France - KLM reported last month a 3.2% increase in passenger business to finish 2013 with 78,444,000 passengers carried (1.3%). On the Americas network, traffic rose 6.5% for capacity up by 6.3%. (Air Journal – Le Quotidien du Tourisme - Tourmag) American Airlines – U.S Airways In December 2013, the consolidated American Airlines traffic rose by 5% compared to the same period last year, with capacity up 1.1%. The company reported a load factor of 83.3% overall consolidated, an increase of 3.1 percentage points compared to December 2012. (Déplacement Pros) Lufthansa The airline company Lufthansa will deploy during the summer a second Boeing 747-8i daily between Frankfurt and Los Angeles. From May 22nd to October 25th, 2014, the German national airline will replace the usual 747-400 by 747-8i on the second daily rotation between its base and the Californian airport. (Air Journal) Aéroports de Paris (ADP) In 2013, French airports beat a new traffic record with more than 2% growth. Making it, according to their leaders, one of the most dynamic and growth-sectors of the national economy. (Le Quotidien du Tourisme) 7 Tour Operators and Travel Agencies Heliades and Crystal TO The tour operator will program products on destinations served by the home airline company, XL Airways. The tour operator will propose an offer on the United States for the summer 2014 season. Escorted coach tours, fly drive itineraries, packages will be proposed in addition to flights to New York, Miami, Las Vegas, San Francisco and Los Angeles. (Tour Hebdo) Backroads The tour operator Back Roads, established in 1994, is celebrating its 20th anniversary. The production is still progressing, especially in the West Coast. In 2013, they have had more than 2,000 clients. Most are repeaters and this is partly why they are trying to diversify their offer. They also stopped this year the edition of their paper brochure because they will develop their website. (Tourmag) Salaün Holidays Salaün organized from January 10th to 12nd the 14th Convention of employees to informe about their 2013 balance sheet and their perspective for 2014. On just this past year, the family business, which transports more than 200,000 clients, posted a consolidated turnover of 222 million euros, including 90 million business volumes only on the tour operating part, that is to say, up sales of 7.6% compared to 2012. Indeed, Salaün noted for 2013 an increase of almost 10% of its business volume and number of pax increased by almost 5%. Results are confirmed by the long-haul operations. The volume of sales increased in 2013 by almost 13% compared to last year. (Tour Hebdo) Voyages Leclerc In a press release, Bernard Boisson, Voyage Leclerc CEO, announces a "very satisfactory" year 2013 for its travel agencies network. Voyages Leclerc recorded an increase in its business volume by 5.3% in 2013. The branch network carries 95% of the volume tourism with Tour operators referenced. (Le Quotidien du Tourisme – Tourmag) 8 Marco et Vasco, previously PlanetVeo Specialist for five years on the à la carte travel, PlanetVeo group changes its name to Marco and Vasco. With the U.S. for the first destination, Marco & Vasco will continue to launch new countries this year. (Le Quotidien du Tourisme) http://www.marcoetvasco.fr/ Vacances Transat The average price per package increased from 1,176 euros ($1,604) in 2012 to 1,240 euros ($1,691) in 2013, which allow to increase its margins and thus show a profit of 4.5 million ($5,500,600) compared to the disastrous rate recorded in 2012. Leant to “Rêves d’Amériques”, which features 11 new excellent circuits, the production is considerably muscled, under the leadership of Armelle the Scaon and should consolidate the base of the group that is as objective a 2014 global revenues of EUR 510 million ($695,589,000). (La Quotidienne) 9 FTI Three new brochure of FTI (2 dedicated to medium-haul programs and 1 to the long-haul) are available from December 20, 2013 in all of its 3,165 partner agencies. With 289 products (stays, tours, self drive tours and islands combined) 31 destinations are highlighted. The USA have a very important place in the long-haul destination brochure. (La Quotidienne) Vacances Fabuleuses The Vacances Fabuleuses (specialist in the USA and Canada) brochure 2014 offers this new tours adapted to all the travelers desires. With 144 pages dedicated to the United States and Canada, Vacances Fabuleuses proposes a variety of escorted tours or à-la carte tours. Specially designed for exploring these great lands and go to meet people, the tour operator should satisfy the most demanding travel agencies. For summer 2014 Vacances Fabuleuses will explore new roads and proposes new tours. 10 Voyage Privé Voyage Privé still is head of the most powerful sites in December 2013. The number of sites of travel bookings are being multiplied, the comparison became the main activity of the user who seeks the most advantageous price. To hang the e-consumer, get his attention, the visibility of the page of a website should be the fastest possible, how it will change interlocutor. Voyage-Privé guard the lead with the best availability (99.99%), and time to complete the display of the fastest panel homepage with 2.04 seconds. A beautiful performance as Voyage-Privé was in 5th place in October and the first position in November. (Tourmag) Plein Vent The low cost Fram tour operator offers a shock campaign, divertising and fun on the subject of price. This major campaign features TV spots to be broadcast on several channels of the French channel group France Télévision from Friday 31st until February 6th. In total, the tour operator provides over 2000 spots and hopes to reach 17 million people. (Le Quotidien du Tourisme) TRAVEL TRADE AND GENERAL MANAGEMENT OTP VISIT CALIFORNIA Registrations - www.californiaexpert.fr OTP Visit california Registrations - www.californiaexpert.fr Total Registered: 2.540 Registered (with no activity): 1469 (57 %) Users active (started at least one course): 374 (14%) Users completed (all courses): 697 (27%) Users that have 100% of good answers: 250 From January 1st to January 31th: 44 registrations EVOLUTION OF THE E-LEARNING WEBSITE’S VISITORS 65 visits on the website, very irregular. Few people are coming on the OTP website since we stopped to promote it, waiting for the new version. 11 TRAVEL TRADE FAIRS/EVENTS Air France & Visit Californie Training Day 2014 ‐ March 25th, 2014 CVB’sparticipants 10 cvb’s already confirmed their participation : Palm Springs, Santa Monica, San Mateo County, Santa Barbara, Universal Studios Hollywood, Sonoma, Los Angeles, High Sierra, Napa Valley, San Francisco Travel & San Diego. + Alama Rent a Car Dateandprogram The event will happen on March 25th, 2014 and the training will last one full day with one lunch and one evening party in the Air France headquarters with a wine hour. New for 2014! An other news for AFTD, we will this year invite a panel of travel agents who, thanks to AF & VCA spent a few days in California to share their experience with the audience. New for 2014! The Website dedicated to the event is live on the TTP ! 12 FAM TRIPS Fam High Sierra June 1st – 7th, 2014– With Air France A diner has been organized by Visit California to thank the attendees of the Fam. Here is a picture of the group with the Visit California team. Fam Trip DESERTS (March 8th – 15th, 2014) – With Air France Listofattendees TO NAME/SURNAME KUONI Charline LAMBERT EURAM Alexandre CONTOUX COULEURS DU MONDE Marina BOUTEILLER ALL WAYS ON WHEELS Coralie FOURNIER TERRES D'AVENTURE Alexiane FAVRAY JET SET VOYAGES Yves SCHAUB FTI Nadine ALVAREZ VISIT CALIFORNIA Sihame HADDANE Itinerary Saturday March 08th: Palm Springs Sunday March 09th: Palm Springs Monday March 10th: Needles Tuesday March 11th: Death Valley Furnace Creek Wednesday March 12th: Bastow Thursday March 13th: Bastow Friday March 14th: L.A Saturday March 15th: Departure to Paris CDG 13 E‐MAIL ADRESS Charline.Lambert@kuoni.fr Alexandre.contoux@euram.eu bouteiller.marina@gmail.com cfournier@allwaysonwheels.com afavray@terdav.com yschaub@jetset‐voyages.fr lucie.alvarez@fti.com shaddane@visitcalifornia.fr Ashlee Ciora will coordinate this FAM with the deserts partners. Los Angeles tourism will host the LA portion. Air France already edited allt he airline tickets. Fam Trip Highway 1 (May 08th – 16th, 2014) Listofattendees TITLE FIRST NAME LAST NAME COMPANY Mrs Carine REMY VOYAMAR Mrs Christine FERNANDES CASTILLO LARIVIERE VOYAGES Mrs Pauline SIST PLANETVEO Mr Olivier DEWIT EURAM Mrs Cindy LEGER LA MAISON DES ETATS‐UNIS Mrs Laurence CLOAREC JET SET VOYAGES Mrs Alexandra MAYEUX AMERIGO Mrs Caroline NEUVEU DIRECTOURS Mr Thierry MAILLET LA FRANCAISE DES CIRCUITS TBA TBA TBA KUONI TBA TBA TBA COMPAGNIE DU MONDE Mrs Murielle NOUCHY VISIT CALIFORNIA Mrs Sihame HADDANE VISIT CALIFORNIA Itinerary Thursday May 8th: Arrival SFO – Night SF Friday May 9th: Night Half Moon Bay Saturday May 10th: Night Monterey Sunday May 11th: Night Big Sur Monday May 12th: Night Cambria Tuesday May 13th: Night Santa Barbara Wednesday May 14th: Night Santa Barbara Thursday May 14th: Night Santa Monica Friday May 15th: Night Santa Monica Saturday May 16th: Departure to Paris North California (May 26th – June 2nd) In partnership with XL Airways, dedicated to product managers, sales directors, TO’s individuals, groups, USA specialists Listofattendees TITLE Mr Mr FIRST NAME Xavier Serge LAST NAME COMPANY DOLLET VOYAMAR d’ALBRAND EURAM 14 Mr Mrs Mrs Mrs Mrs Mrs tba Raphaël Laetitia Christelle Noémie Murielle Sihame tba LAURENT MAGGIO JACQ TIBEAU NOUCHY HADDANE tba Mr tba tba David tba tba SAVARY tba tba HAVAS VOYAGES DIRECTOURS FTI JET SET VOYAGES VISIT CALIFORNIA VISIT CALIFORNIA XL AIRWAYS QUOTIDIEN DU TOURISME KUONI COMPTOIR DES VOYAGES Itinerary We are in process of defining the itinerary. The request will be sent to the CVB’s beginning of January. Destinations will include Sonoma, Sacramento, Lake Tahoe and Mammoth Lakes. Jet Set Voyages – May 2014 In partnership with Air France, dedicated to product managers, sales directors, TO’s individuals, groups, USA specialist. List of attendees and itinerary to come. Sales challenge Air Tahiti Nui Sales Challenge with Air Tahiti Nui on Tourmag.com The aim of the Sales Challenge distributed by tourmag.com is to Motivate travel agents to sell the destination. In partnership with Air Tahiti Nui, we launch a challenge from December 9th to March 08th. At the end of the Challenge, the 3 best travel agents sellers will win - Winner 1 : A trip for 2 persons including : 2 tickets AR Paris -LAX DUTY (paid agent winner trip) offered by Air Tahiti Nui economy class and 3 nights at Harbor View Inn + 2 nights at Inn by the Harbor + 1 night in a hotel Kimpton hotels & restaurants in Los Angeles. - Winner 2: A trip for 2 persons including : 2 tickets AR Paris -LAX DUTY (paid agent winner trip) offered by Air Tahiti Nui economy class and 3 nights at Pepper Tree Inn + 2 nights at Harbor View Inn + 1 night in a hotel Kimpton hotels & restaurants in Los Angeles. - Winner 3: A trip for 2 persons including : 2 tickets AR Paris -LAX DUTY (paid agent winner trip) offered by Air Tahiti Nui economy class and 3 nights at Harbor View Inn + 2 nights at Pepper Tree Inn by the Harbor Inn OR + 1 night in a hotel Kimpton hotels & restaurants in Los Angeles. Dedicated website: http://www.challenge-californie.com/index.html Home page 15 Entry list for January: 60 participants Family Name Name Company name Zip Code DILE AUDREY AVEXIA VOYAGES 86963 FUTUROSCOPE CHASSENEUIL CEDEX 20278591 10/12/2013 08:58 ROCHE TIFANY MY LUXURY TRAVEL 98000 MONACO 20000000 10/12/2013 10:32 gasnier yann Voyages Confidentiels 75008 PARIS 20213115 10/12/2013 10:32 belguiral CLAIRE thomas cook 40150 HOSSEGOR 20230066 10/12/2013 12:39 naimro nina go voyages 75002 paris 20229252 10/12/2013 13:18 LE BARS SABRINA SALAUN HOLIDAYS 29260 LESNEVEN 20229440 10/12/2013 13:38 poix aurelie albatour 59500 douai 5900000 10/12/2013 14:19 san annie progroupes 92140 clamart 20261091 11/12/2013 02:33 RIGAUT SYLVIE voyageurs du monde 75002 paris 20271204 11/12/2013 10:10 16 City IATA Inscription Date Jalran Elvire Classpremium 31704 Blagnac 20224153 11/12/2013 12:50 bruzon yoann Carlson wagonlit 31700 blagnac 20203013 11/12/2013 13:09 BAMAS LAURINE LECLERC VOYAGES 57155 MARLY 20249493 11/12/2013 18:23 BINDNER FLORIAN E VOYAGES LESAGE 90000 BELFORT 20202652 12/12/2013 10:43 PARIS MARIE NOELLE VOYAGES PARIS NORMANDIE 76000 ROUEN 20267785 13/12/2013 10:15 FARIS SONIA OCV 75016 PARIS 20201742 13/12/2013 14:09 SEFRIN MARJORI E marmara 25000 BESANCON 20224035 13/12/2013 14:16 FOURQU ET CHRISTEL LE SUCCES VOYAGE 75017 PARIS 20254776 13/12/2013 14:34 lafond martine leclerc voyages 78700 conflans st honorine 20241222 13/12/2013 16:58 DELHAYE AMELIE CARLSON WAGONLIT TRAVEL 44305 NANTES 20221832 13/12/2013 18:32 Thomas Claire Carrefour Voyages 34970 Lattes 20228961 17/12/2013 00:15 RIGAUT SYLVIE VOYAGEURS DU MONDE 75002 PARIS 20271204 18/12/2013 11:15 FOURES MARIE JARDEL TOURISME 31000 TOULOUSE 20221375 18/12/2013 11:30 MAGGIO LAETITIA DIRECTOURS 75002 PARIS 20212146 18/12/2013 12:11 CANONN E MAGALI DIRECTOURS 75002 PARIS 20212146 18/12/2013 14:59 jaich peggy fcm travel 1380 lasne 8201690 18/12/2013 15:45 TENEBA angela selectour voyages st fargeau 93260 LES LILAS 20296102 19/12/2013 12:22 Musumec i Caroline CWT TRAVEL 59650 Villeneuve d'Ascq 20255642 19/12/2013 18:02 rambaut helene galeries lafayette voyages 33000 bordeaux 20203245 23/12/2013 15:53 OLLIER vanessa BARZI VOYAGES 13781 AUBAGNE CEDEX SALNOT Elodie Egencia 13003 Marseille 20257381 23/12/2013 17:25 MARIE LAURENC E HAVAS VOYAGES 75012 Paris 20252190 24/12/2013 13:58 17 im 01310013 0 23/12/2013 17:12 KAMAL Anouar CentralCruise GAY JULIE GALERIES LAFAYETTE VOYAGES rancelant cristina thomas cook‐ bdiffusion Goullian Mélissa Leclerc Voyages PEERE MARION spada 6200 Nice non connue 25/12/2013 16:27 MONTPELLIER 20251350 26/12/2013 11:25 roquebrune cap martin 20254441 26/12/2013 15:42 95570 Moisselles 20226684 27/12/2013 10:54 Leclerc Voyages 76176 rouen cedex 20225516 28/12/2013 19:32 geraldine cwt 44305 nantes cedex 3 20221832 31/12/2013 09:27 vannuete n valerie antipodes 8210683 06/01/2014 10:45 DOUCOU RE YOUSSO UF egencia 92052 paris la defense 20263051 06/01/2014 10:58 VERNY CLOTHIL DE THOMAS COOK MONTROUGE 92120 MONTROUGE 20239413 09/01/2014 14:56 PERRIN JENNIFER NICE VOYAGES 6000 NICE 20209210 10/01/2014 11:10 BERTINE STEPHAN IE CHAUCHARD EVASION 12200 VILLEFRANCHE DE ROUERGUE 20220340 10/01/2014 11:14 wallendo rff marie noelle wallendorff 8000 charleville mezieres 20224035 10/01/2014 12:00 forget marion Bourse des vols 75001 Paris 20225612 10/01/2014 12:19 Masson Kévine CARREFOUR VOYAGES PURPAN 31076 Toulouse Cedex 3 20228961 10/01/2014 18:38 chabrol virginie LOOK VOYAGES 94300 VINCENNES 20254942 14/01/2014 12:31 Collet Annie Havas voyages 56100 Lorient 20209420 14/01/2014 13:16 CHERBON NIER ANAIS HAVAS VOYAGES ROYALE 44000 Nantes 20208381 23/01/2014 15:05 DEDOUR GES MICAELL A CARLSON WAGONLIT TRAVEL 59650 VILLENEUVE D'ASCQ 20255642 23/01/2014 15:36 PENOTE JESSICA TIARE SPIRIT 75014 PARIS DE MOURA SONIA OSCAR VOYAGES 75016 PARIS 20234351 24/01/2014 11:08 FLEURY Carole LECLERC VOYAGES 44600 ST NAZAIRE 20237125 24/01/2014 20:38 DUQUEN OY MAGALI HAVAS VOYAGES MIDI LIBRE 30200 BAGNOLS SUR CEZE 20203540 27/01/2014 13:43 34045 6190 1050 18 bruxelles EMISSION ATN 24/01/2014 11:04 LENOBLE GREGOR Y OC TRAVEL 75008 PARIS 20257156 30/01/2014 12:51 stellittan o maud go voyages 75009 paris 20229252 30/01/2014 13:20 Dreano Gwenaell e Go Voyages 75009 Paris 20229252 30/01/2014 13:20 verrouilh sophie Go voyages 75009 paris 20229252 30/01/2014 13:21 FRAY Alexandr a GO VOYAGES 75009 PARIS 20259654 30/01/2014 13:25 dubost thomas voyageurs du monde 75002 paris 20271120 4 30/01/2014 14:41 Benoit Ponthieu Fabrik4Web 59300 Valenciennes 0 30/01/2014 22:12 Visit USA Committee website - http://www.office-tourisme-usa.com Decemberstatistics Total California pages : 14.943 pages viewed / 4964 uniques visitors California pages : 3635 pages viewed / 2566 uniques visitors Total pages : Californie : n°4 LA : n°5 SFO : n°7 Consultationbystate /los-angeles /san-francisco /yosemite-national-park /universal-studioshollywood /alcatraz-island /san-diego 19 Pages viewed 3 377 Unique visitors 2 127 2 770 1 714 476 389 447 340 373 276 334 225 /lac-tahoe /cable-cars /hollywood-walk-fame /golden-gate-bridge 311 247 296 235 242 199 207 169 January16th:VisitUSABoard Attendees: Michel-Yves LABBE Président (Directours), Murielle NOUCHY Vice-President (MN Organisation), Aurore SIRJEAN Accounting (Alamo), Geoffrey DUVAL (Jetset Voyages), Nancy MASSE (NM Marketing), Rémi Vénitien (Vacances Transat), Delphine AUBERT Promotion Manager, Cyrille ARIEU Promotion Manager Assistant Newsletters Visit California and Visit USA Committee Workshops invitations Sent to Travel agents from the cities of Strasbourg and Marseille Sent on January 22th Deleveries messages 137 / 137 Click Rate 2.2% (3/137) Opening Rate 15% (20 /137) http://cluster010.ovh.net/~mno/CALIFORNIE/WorkshopVUSA2014/index.html 20 Visit California Itinerary n°4 : Bay area & San Francisco Sent on January 30 th Deleveries messages 6292 / 6292 Click Rate 1.0% (64/6292) Opening Rate 17% (1099/6292) http://cluster010.ovh.net/~mno/newsletters/CALIFORNIE/NL_ITINERAIRE/JANVIER20 14/index.html 21 Co-op opportunities Voyage Privé 1st results of the California thematic operation: The full results in the next report and will show us what was the best sellers tours, click rate in Vicit California logo and other details. Home Page Dedicated page 22 Newsletter Link: http://info.news.voyageprive.com/HM?a=ENX7CqkljIKN8SA9MKJOVVznGHxKLLc6x_cS tGb5lw8W0bBhOG5mpqVsje_HhdAFelBg WORKSHOPS & TRAININGS Jet Set Voyages Paris on january 14th, 2013 Lyon on january 23rd, 2013 Program 09h15 : Nevada 10h15 : Las Vegas 11h00 : Colorado 12h00 : Air France 12h30 : déjeuner 2.00 : Utah 3.00 : Californie & Kimpton 4.30 : SFO 5.30 : Hawaii 6.30 : fin de la session 23 Visit California will offer 1 trip to California with 9 nights/10 days, in Santa Monica, Santa Barbara, San Diego, Palm Springs & Solvang. FTI Voyages On January 23th, Visit California partnered with FTI for a workshop organized in Saint Germain en Laye. This event was organized at the occasion of the launch of their new long haul destination brochure that includes California. 35 travel agents attendeed the event FTI Group consits on 13 brands which represents a wide range of differents products and know-how. Our skills are based on our 30 years experience in tourism industry with more than 3,1 million passengers per year. FTI Touristik, the tour-operating branch of the group, reach yet the 4th rank in Germany and the 9th rank in Europe. From the headquarter in Munich, Germany, FTI Group spreads with his sister compagnies in Austria, Swiss, France… as well as all over the world with more than 3 500 employees. The group offers more than10.000 hotels, round trips and cruises across more than 80 countries worldwide. 24 Visit USA Committee All the information can be found on http://www.office-tourisme-usa.com/workshop Marseille – Hotel Radisson Blu – january 30th,2014 from 6.00 to 10.00pm Strasbourg – Sofitel Strasbourg Grande Ile – February 4th, 2014 février 2014 from 6.00 to 10.00pm Paris – Les Salons Hoche - february 13th, 2014 from 4.00 to 10.00pm Voyamar We’ll participate to workshop in Lille on march 13th, 2014 organized by the tour operator Voyamar. At the opportunity of the launch of their new brochure USA/Canada. Below is the invitation sent to the travel agents Program 4.00: Set-up of the tables and materials 4.30/8.00: Travel Agents Workshop 8.30: Cocktail & dinner 11.00: End of the event Visit California will offer 1 VCA pack with goodies and 3 bottles of Californian wines. Evening Party Kuoni 25 Murielle participated to a workshop organized by Kuoni/Thomas Cook and offer 1 trip to California for 2 to 1 lucky travel agent: Laura Agence Enseigne JET TOURS 15, rue de Paris 91100 CORBEIL ESSONNES Trainings La Route des Voyages On January 23rd, Sihame gave a training to 5 members of la Route des Voyages. Voyamar On January 29th, 2 training sessions have been given to 8 USA specialists at the occasion of the launch of a new USA brochure. Euram Last minute opportunity for a training in Nantes with the Reseau Préférences, 17 local travel agencies. MISCELLANEOUS Online Brochure Analysis Training We finished to analyse all the brochures and to insert all the data on the web platform. A summary of the data will be extracted and communicated soon. Sales calls January 2nd, 2014: Sandrine Hauzi 26 January 2ns: XL Airways – Stépahanie KAMMERER January 10th: Stéphane MICHEL from Thomas COOK January 28th: béatrice de rotalier – Delta Air Lines EURO-DOLLAR EXCHANGE RATE http://www.exchange-rates.org/ 27 COMMUNICATION & PR January Actions Press‐trips (Past & to come) Maxime ROVERE & Juliette ELIE – FIGARO POCKET MAGAZINE Request is sent to Palm Springs and San Francisco. Airline tickets are already edited and we’re now waiting for the itinerary. Marianne LOISON – L’ART DES JARDINS We defined the itinerary and the request will be sent to the cvb’s beginning of january. Air France will edit the airline ticket soon. Ludovic DUNOD ‐ RADIO FRANCE INTERNATIONAL He is studying all the report thematics and 'll send his request for a special cultural report in L.A/ several thematics of 47 minuts each.. Catherine is following BALTHAZARMAISONS COTE SUD Dominique HOMS Californian wines & vineyards / Déco Design South California. Catherine is following K. PELLEGRINO luxe‐magazine.com K. would like to realize our Press Trip Programm with luxury hôtels in focus. Catherine is following COUNTRY & HOTELS P.E VINCENT following his request. Catherine give him a lot of informations. QUOTIDIEN DU TOURISME Wants to do a special North California. Need to discuss and fix dates et detailed itinerary TOUR HEBDO We have to make a proposal report. They are waiting for our program ECHO TOURISTIQUE Wants to do a special South California. Need to discuss and fix dates et detailed Anne Pastor - INTER Anne would like to do a press trip from april 11th to 23th, 2014. Thematic of her articles Los Angeles : City of movie, City of turism Discover Parc Yosemite San Francisco : Fashion City Information about the media Generalist media (5 millions listeners) Profil audience 40 to 55 Year’s Old 28 Coverage : France, Europe. On line and Podcast (5 mllions each month) VCA GROUP PRESS TRIP Dates: March 29 Th to April the 6 Th. Itinerary will be 2 x SANTA MONICA/ 2 x SANTA BARBARA / 1 x SANTA YNEZ VALLEY/ 2 x PALM SPRINGS. JOURNALISTS OUTLETS Jean Pierre CHANIAL LE FIGARO Pascale MISSOUD LES ECHOS supp. week-end Dominique TROUILLER ECHO TOURISTIQUE Bérengère LAUPRETRE FEMME ACTUELLE Elodie PETIT ELLE.FR Catherine PALOMINO MEDIA RELATIONS Sihame HADDANE VISIT CALIFORNIA The request has to be reviewed by Lilly and the lead will be sent to cvb’s afterwards. 29 COMMUNICATION AND MEASUREMENTS Summary of articles Parutio ns Monthly Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily Daily n° Magazine Magazine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Webzine Golf Magazine Ski Info La Quotidienne Le Quotidien du Tourisme Le Quotidien du Tourisme Tour Hebdo Voyager‐Magazine Voyager‐Magazine Le Podcast Journal City Breaks Veille Info Tourisme Tourmag Tourmag Le Quotidien du Tourisme Le Quotidien du Tourisme RSS Tourisme Info La Quotidienne La Quotidienne Tour Hebdo Routard You Vox Voyager‐Magazine La Quotidienne La Quotidienne SUBTOTAL Weekly Monthly Bimont hly Bimont hly Weekly Magazine Magazine Magazine Magazine Magazine Grazia Geo Circulation nb.pages Surface Valorisation of Monthly parutions California GENERATED 9 50 082 4 1 500 000 2 31 890 1 17 300 1 17 300 2 112 417 3 135 000 4 135 000 4 170 000 2 1 000 1 37 000 1 249 125 1 249 125 2 17 300 1 17 300 2 50 000 2 31 890 1 31 890 1 112 417 1 2 000 000 1 250 000 2 135 000 1 31 890 1 31 890 5 414 816 50 NON GENERATED 302 357 2 304 240 2 Air France Madame 267 119 Terre de Vins Femme Actuelle 38 000 1 162 371 30 1 1 1 1,413 2014 JANUARY Unit Price AVE dollars AVE euros Exchange €1:$1.41 3 x 3 Ad Value Dollars 7 600 1 000 1 000 5 990 5 990 2 000 1 000 1 000 1 000 1 000 1 000 1 000 1 000 5 990 5 990 1 000 1 000 1 000 2 000 1 000 1 000 1 000 1 000 1 000 52 560 68 400 4 000 2 000 5 990 5 990 4 000 3 000 4 000 4 000 2 000 1 000 1 000 1 000 11 980 5 990 2 000 2 000 1 000 2 000 1 000 1 000 2 000 1 000 1 000 96 649 5 652 2 826 8 464 8 464 5 652 4 239 5 652 5 652 2 826 1 413 1 413 1 413 16 928 8 464 2 826 2 826 1 413 2 826 1 413 1 413 2 826 1 413 1 413 289 948 16 956 8 478 25 392 25 392 16 956 12 717 16 956 16 956 8 478 4 239 4 239 4 239 50 783 25 392 8 478 8 478 4 239 8 478 4 239 4 239 8 478 4 239 4 239 137 350 194 076 582 227 17 500 29500 35 000 59000 49 455 83367 148 365 250101 17 800 25 151 75 454 5 500 7 772 23 315 40 300 56 944 170 832 17 800 5 500 40 300 Monthly Magazine Weekly Monthly Daily Daily Daily Daily Daily Daily Résidences Immobilier Côte d'Azur & Provence Le Figaro Magazine Cuisine Actuelle Madmoizelle.com Voyager‐Magazine Relaxnews Je‐Magazine Kairn.com I‐Voyages.net 178 534 1 4 600 4 600 6 500 19 499 SUBTOTAL 532 782 266 447 1 800 000 135 000 1 000 18 800 50 000 100 000 5 156 650 1 1 2 1 1 1 1 1 17 36 000 15 800 1 000 1 000 1 000 1 000 1 000 1 000 173 000 36 000 15 800 2 000 1 000 1 000 1 000 1 000 1 000 221 000 50 868 22 325 2 826 1 413 1 413 1 413 1 413 1 413 312 273 152 604 66 976 8 478 4 239 4 239 4 239 4 239 4 239 936 819 TOTAL 10 571 466 67 225 560 358 350 506 349 1 519 046 Magazine Magazine Webzine Webzine Webzine Webzine Webzine Webzine TOTAL ACTIVITIES SUMMARY TOTAL ACTIVITIES SUMMARY CALIFORNIA TOURISM France & Belgium ‐ Fiscal Year 2013/2014 MONTH : JANUARY Generated Off line COVERAGE CIRCULATION AVE € AVE $ PR VALUE 24 ARTICLES 5 414 816 137 350 194 076 582 227 9 PAGES 50 082 $68 400 $96 649 $289 948 $0 $0 Web Site 41 PAGES 5 364 734 $68 950 $97 426 $292 279 Non Generated Off line 14 ARTICLES 5 156 650 221 000 312 273 936 819 8 PAGES 3 051 850 $214 000 $302 382 $907 146 Web Site 7 PAGES 2 104 800 $7 000 $9 891 $29 673 TV MINUTES 38 10 571 466 358 350 506 349 1 519 046 Radio Total 31 TOTAL ACTIVITY SUMMARY 2013/2014 TOTAL ACTIVITIES SUMMARY CALIFORNIA TOURISM France & Belgium ‐ Fiscal Year 2013/2014 GRAND TOTAL FISCAL YEAR 2012/2013 Generated COVERAGE CIRCULATION AVE € AVE $ PR VALUE 44 articles 14 189 671 12 292 737 17 369 637 52 108 912 Off line 13 pages 730 187 135 790 191 871 575 614 Website 30 pages 840 000 30 000 139 816 127 170 62,77 minutes 12 619 484 12 126 947 17 135 376 51 406 128 Non Generated Off line 143 articles 44 539 875 5 380 340,00 € $ 7 602 420,45 $22 807 261,34 170 pages 27 054 261 3 918 728,00 € $ 5 537 162,69 $16 611 488,07 Web Site 85 pages 15 036 757 473 567,00 € $ 669 150,17 $ 2 007 450,51 TV 118 minutes 187 articles 58 729 546 Radio Total 32 17 673 077,00 € $24 972 057,83 $74 916 173,48 Summary of articles GolfMagazine Following his press trip in California, Roland Machennaud has published a 9 pages article on Golf Magazine dealing with “must seen” golf in California by mentioning placing to play golf such as the Torrey Pines Lodge, La Quinta Resort, Sand Piper or the Glenn Annie SkiInfo Arnaud Rolland from Ski Info have participated to our High Sierra Fam Trip in May 2013. Flollowing this fam trips, he has published a 5 pages article on High Sierra dealing about the resorts in North Lake Tahoe, South Lake Tahoe, Mammoth Lakes and Yosemite. Link: http://www.skiinfo.fr/actualites/a/588177/ski-dans-la-high-sierra--au-c%C5%93urde-la-californie 33 LaQuotdienne‐LequotidienduTourisme An article dealing with the new Visit California tool in order to boost the destination for French professional tourism. They can load their California products on a dedicate portal. Traveltrade.visitcalifornia.fr TourHebdo Florence Brunel, journalist for the Tour Hebdo magazine has interviewed Murielle Nouchy in order to explain how and why Visit California proposes a new portal for the tour operators and travel agents. Voyager‐magazine Following our newsletter on Santa Barbara, Dominique Krauskopf has published an article on Voyager-magazine dealing with luxe hotels in Santa Barbara such as Harbor View Inn, El Encanto, Four Season Resort The Biltmore or Le Bacara Resort & Spa. Voyager‐magazine‐LePodcastJournal Following our press release on Palm Springs, the articles deal with luxe, hotels, spa and all events in Palm Spring. CityBreaks Following our press release on Julia Morgan, City Breaks has published an article dealing with Julia Morgan and all her accomplishments during her life. VeilleinfoTourisme–Tourmag–LeQuotidienduTourisme–RSSToursimeInfos Four medias has published article dealing with the increase of tourist in Los Angeles following our press release. For the third year, 42,2 million of visitors in 2013, Los Angeles is the second city the most visited. LaQuotidienne–TourHebdo–Routard.com–YouVox Following our press release relaunch on “Car Free LA”, four medias published an article with the new way to explore Los Angeles. Voyager‐magazine Following our newsletter on High Sierra, the article deals with a presentation of High Sierra and the events there, the author LaQuotidienne For the launch of the new Vacances Fabuleuses brochure, an article has been published on the party made for the occasion where Visit Califronia was present. LaQuotidienne The Visit USA Committee organized a serie of workshop in Marseille, Strasbourg and Paris, where Visit California is partner by offering a California wine degustation. 34 TECHNOLOGY SUMMARY Visitcalifornia.fr Visitcalifornia.fr. The number of visitors during January 2014 is the most important we never achieved with 12998 visitors !! You can see a peak of traffic in the middle of the month with 433 visits on the Sunday, 19th. To acheived such a result, we relaunch a Google Adwords campaign on January Monday 13th. TRAFFIC SOURCES Year to Year Month to Month JANUARY DECEMBER JANUARY Variation Variation 2014 2013 2013 Rate Rate THE BASICS Visitcalifornia.fr Visits 12998 7940 9541 36,23% 63,70% Pageviews 42159 24923 30797 36,89% 69,16% Pages/Visit 3,24 3,14 3,23 0,31% 3,18% Bounce rate 33,92% 32,20% 31,72% 6,94% 5,34% Avg. Time on site 00:03:55 00:03:55 00:03:53 0,86% 0,00% 5,54% ‐0,55% New Visits 82,84% 83,30% 78,49% Direct Trafic 8,74% 10,92% 14,41% ‐39,35% ‐19,96% Referring sites 15,06% 15,26% 18,86% ‐20,15% ‐1,31% Search engines 67,68% 72,25% 66,73% 1,42% ‐6,33% As you can see thanks to the table, most of the BASICS indicators are green this month. The year to year comparison shows that the number of visitors increased. As the number of visitors is increasing in 2014 compared to 2013, the number of pages read and the time passed on the website are also increasing. The average time passed on site is slightly increasing too. 35 The month to month comparison is very good too in terms of BASICS indicators. The average time passed on site is exactly the same as in December 2013. The only important loss is regarding Direct Traffic This month is the better in number of visitors we never achieved. We touch the 13.000 visitors on the website. 36 MAIN KEY WORDS GOOGLED In January, we can see that the main keywords Googled leading to our website are different as in December 2013 : The very new one in the Top 3 is : - (la) Californie / California - visitcalifornia.fr (which shows that our website is more and more known by the public) - carte (de la) californie + californie carte / Guide 37 Variations table: Key Word Aug. Sept. Oct. Nov. Dec. JANUARY Variation Rate 2013 2013 2013 2013 2013 californie + california 408 132 102 128 126 183 Jan. 2014 vs Dec. 2013 45,24% visitcalifornia + visit california + www.visitcalifornia.fr + visitcalifornia.fr carte (de la) californie + californie carte / Guide 164 35 48 36 38 96 152,63% 124 63 48 44 88 84 ‐4,55% californie tourisme + tourisme california 96 35 40 21 33 64 93,94% meilleur saison/période/mois pour la californie 11 orange county climat californie / météo californie 2014 4 53 office tourisme californie 18 17 7 6 golf californie 4 10 150,00% 6 9 50,00% 4 8 100,00% 2 8 apace loisirs 2 california magasin 3 californie du sud 3 6 6 0,00% 6 2 6 200,00% 3 6 100,00% 4 3 5 66,67% 6 3 4 33,33% distance californie 3 4 33,33% office de tourisme los angeles 3 4 33,33% visite navire guerre californie vivre en californie 12 californie voyage / california travel 9 3 voyage californie itinéraire 4 à voir / que voir / à voir / à faire en californie 51 17 15 12 2 4 que/quoi faire à los angeles 15 16 44 7 7 7 Visa Californie plages californie / surf californie 3 21 4 8 7 5 5 4 location camping car californie 3 location vacances californie 3 meilleur parcours pour decouvrir la californie en voiture parcs nationaux californie 3 histoire de la californie 11 3 4 3 3 3 3 attraction touristique californie 2 quartier mexicain de los angeles 3 californie camping car GREEN : BLUE : RED : ORANGE : 3 Increasing in comparison of the month before Equal Decreasing in comparison of the month before Not used the month before 38 100,00% Several new entries this month with : meilleur saison/période/mois pour la californie california magasin (already used in December 2013) voyage californie itinéraire GOOGLE ADWORDS We launch a campaign Google AdWords at the beginning of the year on GOOGLE ADWORDS. We choose to link this campaign directly to the page http://www.visitcalifornia.fr/Guide-pratique-du-visiteur/ of our website. We can see that the beginning of the campaign did not provide us visitors, time for Google to launch it. From the 13th of January to the end of the month, we counted 1.009 clicks provided by the main keywords bellow : 39 Technical vocab : Search Network : your result page when you enter some keywords in Google search bar Display Network : Google has got a lot of website's partners where your ad can appear The 3 more used key words generating clicks are still : - " Etats-Unis" with 121 clicks - " Tourisme Californie" with 76 clicks - " Carte Californie" with 71 clicks But the better ROI regarding the number of clicks versus the number of the ad has been view are: - "Visiter Californie" with 71 clicks for 1143 views (6.21%) - "visite Californie" with 19 clics for 592 views (3.21%) - "carte Californie" with 76 clicks for 4219 views (1.80%) Please have a look to the graph below concerning ROI Key Words Maximal Numbe cost per clic rs of authorized Clics (€) Variatio n Rate Averag Numb Total Average Clics vs e Cost er of Cost position on Numbe per clic views (€) the page r of (€) views Etats Unis auto : 0,44 121 28449 0,43% 0,31 37,56 3,5 Tourisme Californie auto : 0,44 105 7765 1,35% 0,22 23,44 2,8 carte Californie auto : 0,44 76 4219 1,80% 0,29 21,74 1,7 Visiter Californie auto : 0,44 71 1143 6,21% 0,25 17,74 2,5 Voyage Californie auto : 0,44 55 5108 1,08% 0,31 16,94 4,5 Vacances Californie auto : 0,44 23 7207 0,32% 0,34 7,75 4,5 circuit Californie auto : 0,44 22 1778 1,24% 0,36 7,9 6,9 sejour en californie auto : 0,44 21 1316 1,60% 0,37 7,7 4,7 visite californie auto : 0,44 19 592 3,21% 0,28 5,35 2,7 Voyage San Francisco auto : 0,44 Tourisme San Francisco auto : 0,44 19 10015 0,19% 0,37 6,94 5,9 14 3628 0,39% 0,36 4,98 5,7 vacances usa auto : 0,44 10 3142 0,32% 0,55 5,51 6,5 Vacances Los Angeles auto : 0,44 8 792 1,01% 0,8 6,37 5,4 Yosemite auto : 0,44 6 2656 0,23% 0,3 1,77 3,7 voyage en californie Vacances San Francisco auto : 0,44 5 477 1,05% 0,38 1,89 5,5 auto : 0,44 4 3841 0,10% 0,37 1,49 6,5 vacances etats unis auto : 0,44 3 371 0,81% 0,33 1 6,9 Lac Tahoe auto : 0,44 2 91 2,20% 0,43 0,86 3 que faire en Californie auto : 0,44 2 140 1,43% 0,35 0,7 1,9 Lake Tahoe auto : 0,44 1 1084 0,09% 0,34 0,34 2,2 Santa Barbara auto : 0,44 1 1738 0,06% 0,18 0,18 3,5 guides touristiques auto : 0,44 0 314 0,00% 0 0 5,2 40 Total : Search Network Total : Display Network Total 588 449 1037 VISIT PROVIDERS 41 85866 32409 2 40995 8 0,68% 0,14% 0,25% 178,1 5 104,0 0,23 2 282,1 0,27 7 0,3 4,2 2,6 2,9 GREEN : Increasing in comparison of the month before BLUE : Equal RED : Decreasing in comparison of the month before ORANGE : Not used the month before 42 Variation Table Our main website provider is again Office-tourisme-usa.com as the months before. Most of our main providers are green this month, which is logical because we have more visitors the month before. August Oct. Nov. Dec. JANUARY Variation Sept.2013 2013 2013 2013 2013 2014 Rate Google Adwords Office‐tourisme‐usa.com 580 626 676 385 448 1037 669 49,33% bing 82 62 121 79 83 162 95,18% TripAdvisor 66 53 82 111 109 145 33,03% Routard 113 62 92 73 96 136 41,67% yahoo 57 32 80 56 76 118 55,26% wikipedia.fr 54 47 57 62 109 authentikusa.com 73 94 51,61% Visitcalifornia.com 142 80 44 41 36 83 130,56% Google.fr 72 36 39 27 34 39 14,71% Ask 26 19 18 23 13 27 107,69% idéesvoyages.visitcalifornia.fr 18 16 22 18 25 38,89% lechotouristique.com 57 28 15 6 25 316,67% Babylon 13 15 17 17 15 18 20,00% sfr.fr 15 7 16 7 13 17 30,77% Newsletters 16 13 14 13 17 30,77% Facebook 32 15 5 24 8 16 100,00% start.mysearchdial.com 9 11 7 5 11 16 45,45% 17 15 ‐11,76% 5 4 8 9 14 55,56% easyvoyage.com 8 24 13 ‐45,83% voyagesouestusa.kazeo.com 13 katze.fr 11 7 9 10 11,11% wikitravel.org 6 9 175,00% btexpo.com 3 4 12 traveltrade.visitcalifornia.fr 3 13 8 8 10 25,00% search.free.fr 7 5 4 9 8 9 12,50% magazine‐voyage.com 6 4 6 12 5 9 80,00% visitcalifornia.de 7 5 4 6 4 9 125,00% sunsetbld.com 8 7 4 7 8 14,29% 3 3 5 8 60,00% avg 3 Conduit 18 20 lemoteur.ke.voila.fr voyageforum.com lesaventuriersvoyageurs.com havas‐voyages.fr 43 3 8 166,67% 13 12 13 7 ‐46,15% 4 3 6 100,00% challenge‐californie.com 6 4 3 3 5 5 0,00% 4 4 0,00% 15 3 7 3 4 33,33% delta‐search.com 29 3 4 33,33% maisondesetatsunis.com 6 3 7 4 0 search.sweetim.com 6 4 4 0 allezgizele.com 13 cali‐fun.com amazon Legend: GREEN : BLUE : RED : ORANGE : Increasing in comparison of the month before Equal Decreasing in comparison of the month before Not used the month before TO COME IN FEBRUARY & MARCH SALES CHALLENGE AIR TAHITI NUI OUTLOOK FORUM PASADENA WORKSHOP VUSA STRASBOURG (February 4th) WORKSHOP JET SET VOYAGES / CARREFOUR VOYAGES ( February 6th) WORKSHOP VUSA PARIS (February 13th) FAM TRIP DESERTS (March 8th – 15th, 2014) WORKSHOP VOYAMAR : (March 13th) AIR FRANCE TRAINING DAY 2014 (March 25th, 2014) PRESS TRIP L’ART DES JARDINS + VCA GROUP 44