Stephen Clark - LASA National Congress

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The Baby Boomers are
retiring…..
How can your retirement
village attract this market?
Dr Stephen Clark
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Group CEO
Overview
1. Expectations of the Baby Boomers
2. About Quality Innovation Performance (QIP)
3. Benefits of Accreditation
4. International Retirement Community Accreditation
Scheme (IRCAS)
5. Legislation Compliance/Resident Engagement
6. QIP Accreditation
7. Accreditation Process
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8. Questions
The Baby Boomers
• With the end of WWII in 1945 Australia’s
servicemen and women returned and family life
resumed after almost six years of wartime conflict
• Nine months later saw the start of a population
revolution as childbirth rates soared – more than
four million Australians were born between 1946-61
• People born during this period became known as
Baby Boomers
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How will Baby Boomers be different?
• Baby Boomers (Boomers) now in their fifties will
be bringing to later life a range of life experiences
and expectations that are profoundly different
from those of previous generations
• Boomers are the first generation to face the new
‘third age’ with its unprecedented expectation of
a decade or two of relatively healthy life after
retirement
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Healthier and wealthier
• Typically healthier and wealthier than preceding
generations, Boomers are approaching their latter
years thinking, feeling, working and engaging with
their families and communities in quite distinct
ways
• The rising popularity of retirement villages
confirms that many older citizens are opting for
housing solutions in a community environment –
for quality of life and socialisation benefits
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Deloitte Study
• Retirement living and leisure – Growth rate 4.52%,
Advantage 8.7%
• Increase in luxury (such as magnesium spas,
lawn-bowling greens and on-site movie theatres)
• 75 will be the new 55. There will be retirees
interested in a sea change, a tree change or inner
city living
• Others may still want to timeshare locations
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Expectations of ‘the Boomers’
• Boomers will expect retirement villages of the
highest standard – exceptional customer
service, convenient access to a broad range
of health and lifestyle services and a safe
and secure environment.
• Boomers will demand assurance that
retirement villages meet certain standards
• Accreditation will give retirement villages the
confidence they are looking for
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About Quality Innovation Performance (QIP)
• QIP is part of the AGPAL Group of Companies, and is
Australia’s most comprehensive accreditation
business.
• The AGPAL Group of Companies are
accredited by the International Society
for Quality in Health Care (ISQua).
• QIP delivers accreditation and certification services
across the entire health and human service
continuum from community services and
primary care to secondary and tertiary
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health organisations.
Benefits of accreditation
• Independent recognition that your retirement village
meets the requirements of a defined set of industry
Standards
• Supports your village to meet State/Territory
Legislative requirements
• A positive indicator of your village’s commitment to
safety, quality and performance
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Benefits of accreditation
• Helps to build a culture of quality within your village
through effective risk management and
accountability
• Gives you the competitive edge over the
non-accredited villages
Most importantly….
It’s the confidence your residents and potential
residents are looking for.
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The IRCAS Standards
The International
Retirement Community
Accreditation Scheme
(IRCAS) Standards
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IRCAS Standards Overview
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IRCAS Standards Section
IRCAS Standard
Section 1:
Governance Standards
•
•
•
•
Section 2:
Consumer Standards
• Standard 5: Services and Facilities
• Standard 6: Communication and Consultation
Section 3:
Environmental Safety
Standards
• Standard 7: Safety and Security
• Standard 8: Fire Safety and Emergency
Management
Section 4:
Better Practice Standards
• Standard 9: Innovation
• Standard 10: Environmental Sustainability
Standard 1: Resident Entry
Standard 2: Quality Management
Standard 3: Human Resource Management
Standard 4: Information Management
Legislation compliance
• QIP provides village operators with a Residence
Contract Legal Certification (checklist), which
ensures all legislative requirements are meet,
such as:
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–
Retirement village details
–
Registration of retirement village scheme
–
Public Information Document
–
Residence contract(s)
–
Certification
Legislation compliance
Queensland Retirement Villages Act 1999
Certificate Checklist
Division 2
Retirement village scheme register
(1) The chief executive must keep a register for retirement
village schemes.
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Part 4 Other documents relating to retirement village schemes
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Form and content of public information document
(1)
A public information document must—
(a) be in the approved form; and
(b) relate to only 1 retirement village scheme.
(2)
A copy of the registration certificate for the retirement village
scheme must be attached to the public information document.
(3)
The public information document must state the day it was
given to the chief executive under section 27 or 36.
(4)
The public information document must state any age limits for
residents that apply to the retirement village scheme.
(5)
The approved form must make provision for the following
information—
(a) accommodation information;
(b) residents’ contributions information;
(c) information about payments the scheme operator must make to
residents;
(d) funds information;
(e) facilities information;
(f) information about the village land;
(g) residents’ rights and obligations information;
(h) resale process information;
(i) dispute resolution information.
(6)
This section does not limit the information that may be
included in a public information document.
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Public Information Document (PID)
3.1
Is there a PID for the village?
(Note: If there is more than one PID for the village, please complete a
separate Legal Certification for each individual PID)
(ss 74, 84 RV Act)
Yes
No
3.2
Is the PID in the form currently prescribed by the Chief Executive
under section 74 of the RV Act (Retirement Villages Form 1, Version
10, effective from 1 July 2012)?
(s 74(1) RV Act)
Yes
No
3.3
Has the PID been lodged with the Chief
Executive?
(ss 27, 36 RV Act)
Yes
3.4
If Yes, date of
lodgement:
Does the date the PID was lodged with the Chief Executive appear
on the front page of the PID and at every other place where the
current version of the prescribed form requires it to be stated?
(s 74(3) RV Act)
/
Yes
No
/
No
Legislation compliance
• Certification must be signed by a legal
practitioner
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Resident Engagement
• A requirement of the IRCAS Standards is the
resident feedback survey
• Administered by CFEP – an independent IRCAS
approved provider
• Cost included in the accreditation fee
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Pathways to accreditation
• Accreditation against the IRCAS Standards
provides a choice of two pathways to
accreditation:
– Accreditation
– Accreditation AdvantagePlus
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Accreditation
• Entry level approach to support village
operators to implement:
– quality improvement process
– risk management strategies
– meet legislative requirement
• Assessment against Standards 1-8
• Undertaken as a desktop assessment by an
industry assessor
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Accreditation AdvantagePlus
• Higher level of recognition
• Involves a more rigorous assessment by industry
assessors, who conducts:
 desktop assessment as with standard
Accreditation in year one – however, against
all IRCAS Standards 1 – 10
 on-site assessment in year two, general
review of Standards 1-8 and specific focus on
Standard 9 (Innovation) and Standard 10
(Environmental Sustainability)
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Self
Assessment
Resources
Education
Standards
Survey
Continuing
Improvement
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Reporting
Certification
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Recognition
Villages awarded Accreditation or
Accreditation AdvantagePlus receive:
• Accreditation Report
• Certificate of Accreditation from QIP
• Accreditation brands and decals for
marketing purposes
• Listing on QIP and IRCAS websites as
an accredited retirement village
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Villages awarded with Accreditation AdvantagePlus will receive
an additional accreditation certificate following the on-site
survey in recognition of their higher level of achievement.
Questions?
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Contact us
QLD / NT State Office
P 1300 888 329
PO Box 2058
Milton BC QLD 4064
E
info@qip.com.au
W www.qip.com.au
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