PARACHUTE: Butler County CASA
Transcription
PARACHUTE: Butler County CASA
PARACHUTE: Butler County CASA Annual Report “Speaking up for the community’s most vulnerable children since 1988” In 2013 - PARACHUTE: Butler County CASA celebrated 25 years of providing volunteer advocacy services to local abused and neglected children. We are here to stand up for these helpless children, protect them and help them get to safe, loving and permanent homes. The children are frightened and afraid, they don’t know if they will ever be safe… We must speak for The teenager who has a broken wrist and jaw because he tried to stop his drunken step father from hurting his mother, again. The 10 year old whose mother has attempted to kill herself and hurt him too. The 7 year old who is in charge of her baby brother because her mother is gone all night. The 5 year old who has no bed, sleeps on the couch and is molested by her mother’s friends who come over to get high. The toddler found walking outside at 1 a.m. because no one is home. We speak up for each innocent child with that child’s assignment to a caring, hardworking community person trained as a CASA – a Court Appointed Special Advocate. Behind these CASA volunteers are staff, board members and supporters. And CASA means success for children! A CASA volunteer investigates the circumstances of the child and their family. The CASA volunteer meets with relatives, foster parents, social workers, teachers and counselors to understand how the child is doing and determine what needs to happen for the child to move towards a safe, happy home. The CASA volunteer meets with the child on a regular basis, often weekly, to ensure they are safe and receiving services to heal from their trauma. Abused and neglected children face major barriers during their journey to safe, permanent homes. The average foster child moves 3-5 times, changing schools and placements. Studies show that children can lose six months of educational attainment each time they switch schools and can have negative and lasting effects on their emotional, social and educational development. Conversely, many evaluation studies by the U.S. Department of Justice, have validated the work of CASA volunteers to move these children to a safer environment in a timely manner to reduce the emotional impact of their situations. PARACHUTE: Butler County CASA 284 N. Fair Ave., Hamilton, OH 45011 (513)867-5010 casa@parachutecasa.org www.parachutecasa.org Success for CASA children means: Having a voice in court. Keeping the child safe from further harm. Helping the child end up in a safe, permanent, and loving home in a timely manner. Receiving services to help the child heal from their trauma such as counseling, medical treatment, tutoring, or receiving basic needs. Positive outcomes for CASA children in 2013: CASA volunteers worked on 172 open children's cases throughout the year. CASA volunteers attended 202 court hearings to speak for the best interest of these children. 99% of the CASA volunteers had regular and consistent contact with the children. 80% of the children cases closed to date in 2013 ended up in a safe, nurturing, and permanent home. 99.5% of the children were safe and were NOT harmed again. 100% of the children with a CASA volunteer had a voice in court. Children with CASA volunteers find safe, permanent homes more quickly, are half as likely to re-enter the foster care system, and do better in school. That’s making a profound difference in the lives of hundreds of thousands of abused and neglected children across the country – over 200 right here in Butler County, Ohio have a CASA volunteer. But there are far too many children who are left to fend for themselves. These children need a voice and a caring adult by their side. Maggie – age 19 Her story: My four brothers and I were removed from a neglectful home after suffering years of physical and emotional abuse. We were separated, placed in homes throughout the county. My CASA volunteer was the only person that made sure my brothers and I got to see one another. If it wasn’t for her a lot of the things I have accomplished would not have happened – including having the relationship I have with my siblings. Foster care needs to be changed. There need to be people who are willing to help. And if I can do that, I’ll tell my story all day. If I am making a difference, that is the biggest blessing of all. Maggie is currently in her second year in college. She plans to graduate from college with a double major in communications & pre-law. She hopes to be a broadcast journalist & an attorney for foster youth. CHILDREN SERVED IN 2013 For the past 25 years, PARACHUTE: Trained over 450 volunteers Recorded over 136,000 hours of volunteer service which is valued at nearly $3 million, as per the State of Ohio’s $20 per hour rate for volunteer service. Served over 1,600 Butler County children Attended more than 5,500 court hearings to speak up for the best interests of these children. (172 CHILDREN - BY SCHOOL DISTRICT) Middletown 37% Monroe 2% Talawanda 5% Fairfield 8% Hamilton 39% Lakota 4% Other 5% PARACHUTE’s accomplishments for 2013 include: Honored ALL 68 active volunteers during “National Volunteer Week” in April and gave special tribute to long term volunteers 18 Years of Service Bonnie Tromans 5 Years of Service Diana Honerlaw • • • • • • • • 12 Years of Service Gabrielle Strand Ginger Tannenbaun 11 Years of Service Denise Mattingly 4 Years of Service Jane Behler Mark Daudistel Peggy Hill Pam Daudistel NEW CASA volunteers - Trained 17 new advocates, bringing the total number of trained CASA volunteers since 1988 to 451 CASA volunteers. Active CASA volunteers - Supervised 68 active CASA volunteers serving children. Voice in court - Attended 202 court hearings to speak up for children. Advocacy services for children - Donated 5,500 hours of advocacy services to children, bringing the total of hours donated by CASA volunteers since 1988 to over 136,000 hours. Children served - 172 abused and neglected children in Butler County. Since 1988 we have helped 1,673 children. Agency Honored - The Response System Award (for agencies who work with domestic violence victims) was presented to PARACHUTE: Butler County CASA in October of 2013 for our outstanding work. Volunteers Honored - Carol Swisshelm received the “2013 Pro Star Volunteer of the Year Award” for her work through Ohio CASA Association at the 19th annual 2013 Celebrate Kids! Conference. Swisshelm has been a volunteer through PARACHUTE: Butler County CASA since 2006 and provided advocacy for 15 neglected or abused children from seven families. Sharon Long was awarded the “2013 Rising Star Volunteer of the Year Award” for Ohio CASA Association. Long was sworn in as a CASA volunteer in 2012 and has since proven to be a valuable volunteer and child advocate. The Rising Star Award is presented to Ohio CASA's exemplifying outstanding diligence, thoroughness, and persistence in representing a child's best interest. Community Engagement - Worked to keep child abuse prevention and volunteer advocacy in the public’s attention at speaking engagements and events. We provided outreach, trainings and collaboration for excellent services for children by working with neighboring CASA programs, National CASA, legislators and other professionals. We reached out to community members of all ages, children and adults, in all types of environments, at schools, workplaces, churches, service club meetings and volunteer fairs in entertaining and fun ways. Financial Information for PARACHUTE: Butler County CASA For fiscal year July 1, 2012 – June 30, 2013 Thank you for coming together as a community to support our children! For 25 years, PARACHUTE: Butler County CASA has fulfilled our mission of providing quality training of community volunteers to act as advocates for abused and neglected children here in Butler County through the tremendous generosity of so many compassionate individuals and community groups. Several have been long time supporters to our children and others are new friends from the public and private sectors that we welcome with open arms. Friends to PARACHUTE include individuals, groups, foundations, government entities, service clubs, civic organizations, businesses, churches, and clubs. Long Time Funders Include: ∗ Hamilton Junior Women’s League – Founded PARACHUTE and has supported the mission since 1988 with funds and volunteer service. ∗ Butler County Juvenile Court – Co-founded the agency and has provided in-kind support since 1988. ∗ Butler County Commissioners in-kind support. ∗ Ohio Attorney General’s Office of Justice Assistance – VOCA (Victim of Crime Act) and SVAA (State Victims Assistance Act) funds received since 1990. ∗ United Way Support – Butler County United Way and United Way of Oxford and vicinity. ∗ State of Ohio Office of Criminal Justice – (JAG) Justice Assistance Grant ∗ Ohio CASA Association & Ohio Department of Jobs and Family Services Businesses Foundations Art on Symmes Studios Barnitz Fund (JP Morgan-Chase) Brown-Dawson-Flick Funeral Home Butler Rural Community Connection Cohen Brothers Inc. Care Source Foundation Dentistry at University Pointe Community Foundation of West Chester/Liberty Evon M. Gammoh Corp. GE Foundation Fitness 19 Hamilton Community Foundation Frost Brown Todd LLC Health Foundation of Gr. Cincinnati/Interact For Health Fruition Salon Insuring the Children GBR Group, LLC Macy's Foundation Give with Liberty – Liberty Mutual Maxwell C. Weaver Foundation Hetterich Auto Body Shop Miller Valentine Group Jeff Wyler Family Miriam G. Knoll Charitable Foundation John Hodapp Sons, Inc. Molyneaux Foundation Knolls of Oxford Liberty Mutual Foundation Kroger Oxford Community Foundation Lyons & Lyons Attorneys At Law Robert Reakirt Foundation (PNC) Matandy Steel Ronald McDonald House Charities McDonald's Wolff Family Charitable Foundation Trust McDonald's/LEVAJO Groups Meijer Cincinnati Business Courier - Forty Under 40 Premier Mechanical Services Fairfield Women Robert M. Brown Construction, Co. Hamilton Junior Women's League Robinson, Lipnickey & Jones Co., LPA Hamilton Prof. Firefighters Assoc., Local #20 Schumacher Dugan Construction Insurance Women of Greater Cincinnati Inc. Symmes Auto Sales, Inc. KAPPA ALPHA THETA – Miami University United Heartland Insurance Agencies Kiwanis Club - Lindenwald/Hamilton University Tees Kiwanis Club-Oxford Walmart Liberty Home German Association Religious Groups Lions Club of Oxford Amanda United Methodist Women Middletown Women Teachers' Club Darrtown United Methodist Women Monkey Mutual Aid Society #1 First Baptist Church of Middletown First Presbyterian Church Hopedale Unitarian Universalist Community Lindenwald United Methodist Men Middletown Episcopal Church of the Ascension Oxford Presbyterian Women Presbyterian Church K of C Ladies Auxiliary – Sacred Heart 2013 EXPENSES $281,558 2013 REVENUES TOTAL $394,803 END OF THE YEAR ASSETS $175,867 (REVENUES $271,303 + IN-KIND $123,500) CHANGE IN NET ASSETS ($10,255) Fundraising 1.5% Management, Volunteer Recruitment & General 16% Businesses & Groups 6% United Way 12% Individuals 7% Direct Advocacy 82.5% Events 5% Donation Servies (Includes value of CASA's Donation service time $110,000) 32% HJWL 4% 2013 Friends of Children Society Gift of Hope Rhonda and Tom Brown Gift of Security Randy & Kathy Horne Mary Reimer Jolynn Hurwitz Dorothy & Allan Blake Gift of Safety Robert & Barbara Brown Brenda Kuhnel Milburn Dr. Gayle Niehaus Erik & Ann Niehaus John & Ellen Reister Chris Schultz Bonnie Tromans Multi-Year Pledges Christine Birhanzl Matthew & Chelsea Boll Brian & Kim Fritsch Megan & Damon Halverson Marlene Hoffman Sharon Long Marge & David Minich Shannah Morris VOCA & JAG Grants 20% Foundations 14% How Can You Help Butler County’s Abused and Neglected Children? Attend CASA 101 – Each year PARACHUTE hosts CASA 101 which are 1 hour informational sessions committed to sharing PARACHUTE’s mission and to recruit community volunteers to become future CASAs. These events are usually hosted at local libraries or community centers throughout Butler County. You will not be asked for a donation. Become a CASA Volunteer – Speak up for a child in court. Our Court Appointed Special Advocates participate in training sessions provided by our PARACHUTE staff and work directly with the children we serve. Attend a CASA 101 informational session in your area to find out more information. Check out PARACHUTE’s website www.parachutecasa.org. Make a Donation – Every donation is so important and assists PARACHUTE in continuing this lifesaving work for our community. It costs $1,550 to train one new CASA and with more trained CASA volunteers, we can serve more children. Join our Friends of Children Society to help PARACHUTE sustain our commitment in providing a voice for the abused and neglected children in our community. Partner with PARACHUTE for a Project – Develop a project that suits your interests or those of your group: collect school supplies or children’s items, food coupons for a CASA volunteer to share with a child, donate office supplies to PARACHUTE, have a bake sale or car wash to raise money, volunteer to help out at the PARACHUTE office for painting or gardening projects, or stuffing envelopes – call us for more ideas! (513)867-5010. All gifts, large and small, are genuinely appreciated. We pledge to be fiscally responsible to the stakeholders, transparent in our operations and do our best to serve those children so desperately in need. Your donation ensures that a helpless child will have a CASA volunteer, a strong voice and hopefully a better future. Thank you for joining us and being a voice for a child. PARACHUTE’s mission is to speak for the best interest of abused and neglected children in court. We promote and support quality volunteer representation for children to provide each child a safe, permanent and nurturing home. Individual Donors from January 1 2013 to December 31, 2013 We gratefully acknowledge the following donors for their generous support and commitment to our children. Dick & Patti Alderson Liza Fagundes Mr. & Mrs. Dennis Farthing Janet Fatika Mary Lou & James Fening Brent & Joan Fields Dennis Fleetwood Susan Fleisher Rebecca Flick Jane Flueckiger Nancy Follmer Mark Frazer Kim Frazier Thomas Fugate Emily & James Fuhrman Mr. & Mrs. Louis B. Gaker Vicente & Florence Gallardo Carolyn & Thomas Gard Andrew Garrison & Cecilia Shore Elaine Garver Rosemary Gebhart Virginia Getter Judy Gibbons John & Roslyn Ginter Angela Glaab Raymond Gorman Vivian Gould Lawrence & Betty Jean Green Marion & Jerry Brockfield David & Louise Griffing Mr. & Mrs. Frederick Brower Thomas & Anita Guido Tom & Rhonda Brown Saul & Christine Hacker Steve Brown Richard & June Haller Robert & Barbara Brown Damon & Megan Halverson Judge & Mrs. Henry Bruewer Mr. & Mrs. Jack T. Hand John & Pollie Bruewer Ron & Janet Handley Shane & Tonya Buchanan Flo Harbin JoAnne Buschelmann Ron & Carol Harp Gregory Byrd Sherry Hasselfeld Matthew & Julie Byrne Patty Haumesser Keith Campbell Steve Hessler Ellen Campbell Steven & Catherine Hester Dr. & Mrs. Thomas Catalanotto Richard & Mary Hileman Wayne & Pam Chafin Becky Hileman Renee Chernock Dr. & Mrs. Clayton Hock Mrs. Frani Chichester Tomas & Constance Hodson Dennis & Elizabeth Claussen Chris Homan John Clemmons Marlene Hoffman David & Janie Cochran Stephen & Diana Honerlaw Neil & Honi Cohen Jeffery & Janell Hooper Ronald Conley G. Douglas Hoover Madonna Connaughton Randy & Kathy Horne Bill & Barbara Copeland Christina Hurr Mary Cracraft John & Erin Hurr Judge Ronald Craft Joe & Peggy Hurst Mr. & Mrs. Don Crain Jolynn Hurwitz John Cumming Roy & Pat Ickes Brenda Daniels Eugene & Frances Jacoby Mrs. Harry Davin David & Nancy Jasper Paul Decou & Susan Ewing Mr. & Mrs. Fred Jeffers Robert & Phyllis DeMass Clifford & Phyllis Johnson Barbara Diehl Jerry Johnson Sherry Dillon & Deb Gulley Margaret Jung Charles & Pam Disney William & Barbara Keck Joe DiStaola Michael & Judith Kelley Anthony & Cynthia Dowrey Mrs. E. Jean Kelly Howard DuBois Dr. Richard Kennedy Mark & Julie Dunaway John & Kimberly Kirsch Thomas Kessler & Eva Eberwein Tom & Cathy Koenig Christopher & Gretchen Eckerle Rita Kornau Dr. David Eifert David & Kathy Kozak John Ellis Robert & Nancy Krinov Patricia Emrick Richard & Alice Laatsch Dave Enochs Chris Lana & Meredith Schnug Shawn & Regina Evans Alex Ewing Tom & Debbie Laming Thomas & Deborah Alford Jennifer Allan Linda Amspaugh-Corson Jay & Ann Antenen Brent Arter Roger & Paula Atkin David & Martha Bach Allan & Dorothy Bailey Richard & Donna Barasch Catherine Barren Carl & Jennifer Batliner Matthew & Beth Bauer Patricia Baugher Brent & Mary Beth Beacher Carol Becker Dr. & Mrs. Anthony Behler Dick & Karen Bell Dr. & Mrs. David J. Berg Doris Bergen Ricardo & Paula Bethart Mr. & Mrs. Marc Biales James & Donna Bischoff Jerry & Kathleen Blattner Frank & Sara Bomholt Kathie Brinkman Mary Brinkman Mr. & Mrs. Pat Landi Doug & Carrie Ledford Ernest & Susan Leffler Dr. & Mrs. Robert Lerer Jerry Leshner & Buff Leslie Leshner Joseph Levay Gilbert & Margaret Liechty Kenneth & Marilyn Lindsay James & Susan Lipnickey Tony & Lillian LoBuono D. Dennis Lodder Sharon Long Robert & Karen Lurie Chris Xeil Lyons & Doug Stubenrauch David & Sara Mabry Joseph Magdich Frederick & Deanna Martin Katie Martin Kimberly McCaughey David & Diane Mc Clain Margery McIntosh Charles & Norma McKinley Gordon & Patricia Menninger Ron & Chitra Meyer Brenda Kuhnel Milburn Fred & Robin Miller David & Rhonda Minich Kevin & Rhonda Mitchell Ronald & Marilyn Moeller Sandy Moore Jana Morse Judge & Mrs. John Moser Robert Mosteller Timothy & Melinda Motley Donald & Sue Ella Mowry Jerry & Lisa Newell Mr. & Mrs. Jack Nickert Thomas & Susan Niehaus Erick & Ann Niehaus Dr. Gayle Niehaus Kate Nolan Tom & Jackie Noonan Virginia Norman Desiree Ochs Robert & Judith O’Connor Gerald Olson Gerald Olson Nancy O'Neill Rodney & Patricia Oney Larry & Marsha Orcutt John Osso Marilyn Z. Ott John & Toni Pagano Dr. Albert Palatchi David & Norma Pennock Stephen & Mary Peterson Sandra Pont Lois Protzman John & Ellen Reister John Reller Larry Reynolds Theodore & Rebecca Richards Dr. Jennifer Ridge Barney & Bonnie Riesbeck Dr. & Mrs. Erich Ringel Judge & Mrs. Robert Ringland Amy Roberts & Rick Spencer Tom Roberts Dr. Elizabeth S. Rogers Judge Kathleen Romans Earl Rosenberger Scott Rosensweig Adam & Heather Ross Amy Ruffin Dr. Ann Rypstra Dan & Frances Sack Mark L. & Kathy Sanders, Jr. Art Sauerwein Jim & Marilyn Schellenbach Mary Clare Schellenbach Paul & Judith Schiller Joel & Marilyn Schmidt Marianne Schmitt Mike & Kathryn Schneider David D. & Carolyn Schul Chris Schultz Wallace & Bobbie Schulze Michael & Susan Schwendemann Douglas Shannon Robert Sherwin Thomas & Nancy Sorg Jack & Sally Southard Cindy Spicer Betty Staarmann Bill & Janice Staler Thomas & Susan Stephenson Sheldon & Gabrielle Strand Richard & Melanie Stupak Richard & Mary Swain Jim & Carol Swisshelm Jeffrey & Kathleen Swormstedt Ginger Tannenbaum Tricia Tanner Alma Taulbee Dr. & Mrs. Charles Teckman Tom & Bev Theobold Beverly H. Thomas Diana Thompson Joyce Thompson Rudolph & Diane Tisdale Dr. & Mrs. John Tromans Sandy Tuley Patricia Urmston Judge Anthony Valen Dr. & Mrs. John Varney John & Susan Vaughn Jim & Lynne Waxweiler Dr. & Mrs. David Weaver Robert & Rebecca Weigel Howard & Nancy Weinberg Lancer R. Weinrich, Jr. Mr. & Mrs. Mark Westendorf Richard & Nancy White Glenn & Pearl Willis David & Susan Wilson Joann Wolff Larry Wood William & Susan Wortman Nick & Mary Yates Alan & Nancy Young Gene & Joyce Zehler Harry & Terry Zornow Michelle Abraham Linda Amspaugh Jessica Ball Sherry Bannon Kris Barren Katherine Beinecke Karen Bell Jill Berry Christine Birhanzl Chelsea Boll KaTina Cannon Sean Casler Luisa Casler Marti Causey Brenda Cline Nadja Crawford Brenda Daniels Mark Daudistel Pam Daudistel Darlene Davidson Lora Dickson Kelley Dixon Jenny Esselman Jodi Fant Monica Fisher Mary Beth Grollmus CASA Volunteers Active in 2013 Chris Hacker Tia Hale Betty Haven Peggy Hill Lisa Hodson Diana Honerlaw Pam Hurley Janice Jones Brenda Kuhnel Milburn Erin Laramore Carrie Ledford Tracee Leugers Cassidy Lipscomb Kelley Litman Sharon Long Fred Marcum Andrea Marcum Gail Martin Denise Mattingly Sheila Maxwell Diane McClain Amy Mikeworth Rhonda Minnick Pat Moeggenberg Desiree Ochs Amy Oney Kristin Poirier Tom Roberts Tabatha Roosa Harry Samol Lynn Shank Katie Smiddy Laura Smith Cindy Spicer Joe Statt Gabrielle Strand Carol Swisshelm Ginger Tannenbaum Bonnie Tromans Mary Turner Jill Wells Chris Welte David Wilson Jim Wolterman Nancy Wolterman Nancy Young denotes new CASA volunteer trained in 2013 and assigned a child’s case denotes new CASA volunteer trained in 2013 and not yet assigned a child’s case by 12/31/13 Board of Trustees Dorothy Blake Kathie Brinkman Rhonda Brown Steven Brown Janie M Cochran Carol Crawford Alex Ewing Kim Fritsch Rica Heflin Julie Joyce Smith Susan Lipnickney CASA Volunteer Feedback “I became a CASA volunteer to lend support to the children of Butler County who without guidance and a simple helping hand, may go down the wrong road. I feel I can connect to the children in a positive way.” Fred, CASA volunteer for 1 year “As a CASA volunteer the enjoyment comes from dealing with the children. No matter how frustrating the situation is (and it can change in the blink of an eye), the children bring me such joy and hope, that I just keep plugging away.” Gabrielle, 14 year CASA volunteer Chris Xeil Lyons Ann Niehaus Karey Ringland Julie Smith “My most satisfying moment was when I heard the judge say, “I agree with the CASA”, and kept the child in the safest environment.” Karen, 3 year CASA volunteer PARACHUTE’s 25th anniversary celebrated with a special event! “Children’s Breakfast” on April 25th! THANK YOU to all 100 attendees who listened as we shared PARACHUTE’s mission and the positive outcomes for children such as safety, healing and a safe, permanent and loving home. The celebration featured PARACHUTE’s Board members, Chris Xeil Lyons and Rhonda Brown and Executive Director Chris Schultz. We had special guest speakers - 7 year old Kayla and her adopted mother. In their own words, they told about how their CASA volunteer, Linda, provided care, comfort and guidance for 3 1/2 years as they experienced setbacks during Kayla’s placement. Their happy ending story was extremely touching! Judge Kathleen Romans and Judge Ronald Craft of the Butler County Juvenile Court also presided over the swearing in of 8 new Court Appointed Special Advocate volunteers. We were honored to welcome new members of our “Friends of Children Society” who made pledges to partner with PARACHUTE to serve more children in need. We are appreciative of all supporters who thanks to their kind generosity and guidance, we will be able to serve more at risk children. The children deserve nothing less. 2013 Park Run for PARACHUTE On Saturday, October 12, 2013, 100 people ran, walked, and volunteered at the 7th Annual Lyons & Lyons Park Run for PARAHUTE” held at VOA (Voice of America) Butler County Metro Parks. The 5K event honors the legacy of the late Judge David Niehaus. Nearly $8,000 was raised and will be used for recruiting, training, and supervising CASA volunteers from the Butler County community. The community partnerships that we establish through the Park Run and other events give more opportunities for others to join in the important work of speaking up for abused and neglected children. 2013 Park Run Sponsors Lyons & Lyons Attorneys at Law Hamilton Junior Women’s League Frost Brown Todd Attorneys Panera Bread Robert M. Brown Construction Walmart – Oxford, Ohio Symmes Auto Sales Robinson, Lipnickey & Jones, LPA Attorneys Help Is On the Way Dr. Richard Kennedy, D.M.D. McDonalds, Levajo, Inc. Butler County Metro Parks McDonald’s, Erie Blvd. Hamilton City of Hamilton Butler County United Way Key Bank Fitness 19 IHop Taco Bell Goldstar Chili Moonshine Printing Comments from Satisfaction Surveys received from parents and CASA children “Our CASA volunteers (husband – wife team) were very nice. They seemed to really care about our kids and became friends with them. They didn’t seem to judge us and were not biased in any way. Thank you for the help.” Received 11/17/13 from Parents “I feel when a foster child calls after hours - availability is restricted. Never felt I received return calls timely, if at all, from social workers. Always calls or visits from my CASA volunteer. She cared about me and listened and helped me. Received 5/14/13 from Foster CASA teen