City Sightseeing Worldwide Travel Dossier

Travel Trade
Dossier 2016
City Sightseeing Worldwide
Who Are We
CITY SIGHTSEEING WORLDWIDE IS THE LEADING WORLDWIDE OPERATOR OF OPEN TOP HOP-ON,
HOP-OFF BUS TOURS WITH OVER 107 TOURS ACROSS 5 CONTINENTS. Key cities including London,
Dubai, New York, Edinburgh, Dublin, Seville, Moscow, San Francisco, Cape Town and Singapore are just some
of our top tour locations with many more to choose from. Our multi-lingual commentary and hop-on hop-off
concept means customers can learn all about the history, culture and points of interest whilst exploring their
destination at leisure.
Established in 1998, the World’s leading open top bus tour operator has grown from just four operations in
2000 to over 107 tours in 2014 now featuring across all four corners of the globe. Our network of tours will
grow continuously with exciting destinations being launched each year growing our visibility in the international
market.
Our bright red, cheerful buses are now a well-known sight in town and cities around the world allowing us to
create a brand which is instantly and globally recognisable. With around 14 million passengers travelling with
us each year, City Sightseeing offers sales opportunities for Wholesalers, OTA’s, Affiliates and many other agent
types with distribution strategies for both the FIT and Group markets.
Why City Sightseeing
Content and Images
Our support team can supply you with the most up to date route information, rates and images. These can be
supplied location by location, in CD format giving a complete list or via a direct XML feed from our website.
Updates, changes and other information are all sent by e-mail to a nominated contact address. If you are purchasing by linking to the City Sightseeing website and our booking engine the tour information and pricing is
taken directly from there. We are also able to arrange a direct affiliate link from your website to our home page
or individual city/country by deep linking.
Commission Levels
One commission level for ALL of the tours regardless of the location, meaning you can earn an equal percentage
from each tour. This allows for easy and fast accounting procedures.
Updates
Monthly newsletters updating you on: new tours, future tours, value added deals, introduction of new languages,
changes to routes and anything else that we feel could be helpful to you.
Training
All training needs are addressed in the form of webinars, conference calls, online e-learning and global call
centre training for ALL of the City Sightseeing tours.
Account Management
A specified account manager to look after all of your Sightseeing tour needs.
Our Worldwide Locations
Africa
SOUTH AFRICA
Cape Town
Johannesburg & Soweto
Americas
& Canada
USA
Los Angeles & Hollywood
Miami
New Orleans
New York
Philadelphia*
San Antonio
San Francisco
Washington DC*
CANADA
Toronto
COLOMBIA
Cartagena
PERU
Lima
PANAMA
Panama City
Asia & Middle East
SINGAPORE
Singapore
U.A.E
Dubai
Sharjah
Australia
AUSTRALIA
Blue Mountains Explorer*
Melbourne
Perth*
Europe
GERMANY
Berlin
Potsdam
Trier
ITALY
NORWAY
Alesund
Bergen
Oslo
Stavanger
PORTUGAL
Albufeira
Aveiro
Funchal
Lisbon
Porto
Sintra
SPAIN
Barcelona*
Benalmadena
Cadiz
Cordoba
Granada
Jerez
Las Palmas Gran Canaria
Lleida
Malaga
Palma De Mallorca
Santa Cruz De Tenerife
Santander
Seville
RUSSIA
Kazan
Moscow
St. Petersburg
Rest of Europe
Amsterdam
Athens & Piraeus
Brussels
Budapest
Copenhagen
Gothenburg
Gozo
Helsinki
Kraków
Luxembourg
Malta
Paphos
Paris*
Prague
Reykjavik
Rotterdam
Stockholm
Tallinn
Tbilisi
Warsaw
UNITED KINGDOM & IRELAND
Bath
Belfast
Bournemouth
Brighton
Cambridge
Cardiff
Chester
Derry/Londonderry
Dublin
Eastbourne
Edinburgh
Glasgow
Inverness
Llandudno & Conwy
London
Newcastle/Gateshead
Norwich
Oxford
Stratford-upon-Avon
Windsor
York
Cruise Port Location
Seasonal Tour
*City Sightseeing Affiliate
Key Agent Information
Commissions
Commissions vary according to business modus operandi and generally reflect the volume and range of
tours sold and the amount of administration required to support the account from the options chosen.
Typical commissions start at 15% and then generally increase depending on the amount of tours you
are selling. By having a commission structure that is based on performance it gives you the incentive to
sell more tours. Commission would then be reviewed on a regular basis or every 12 months.
Currencies
We contract / invoice all GBP, Euro and USD tours in the currency of origin. Invoices need to be paid in
the currency of issue. The tour rates are fixed in advance and are shown in our rates document which
is supplied at time of contract. For any tour whose currency that falls outside these 3 currencies we
convert and contract in GBP unless otherwise agreed.
Travel Trade Opportunities
Whilst our global sales network numbers around 2000+ agents, currently around 80% of all City
Sightseeing tour tickets are purchased on impulse in the location. There are therefore boundless
opportunities for agents to pre-sell our tours either as part of a package or as a stand alone activity,
this also helps your clients to budget effectively.
Contracting Period
Rates are guaranteed for a period of 12 months and are issued well in advance of their commencement
date (in September for introduction the following April). This ensures that both Agents printing
brochures and those with long lead times on website bookings are well catered for.
One Stop Shop
City Sightseeing Worldwide offers almost 100 tours through one sales channel. By contracting your
sightseeing through City Sightseeing Worldwide we ensure our agents receive the very best rates with
ease. Instead of having
100 contracts and 100 contacts you have just one.
Making your administration process easy and in the unlikely event of something going wrong for
your customers, we will work to get the problem resolved as soon as possible. Also by contracting
through the sales and marketing department, you will receive added value tours and discounts that
are exclusive to us.
Our Philosophy
Our Purpose
City Sightseeing provides a high quality service which delivers an innovative, enjoyable and flexible
tour. We are committed to the improvement of quality in the tourism industry in each city where we are
represented, as well as endeavouring to achieve complete customer satisfaction.
Our Vision
To be the first choice for tourists in each city where we operate and, on a Worldwide basis, to continue
being the first choice for Sightseeing tours. All of this is obtained through excellence of service,
environmental sustainability and social responsibility, commitment within our community and the
creation of a suitable framework for the professional development of our employees.
What is your age?
3% Age 18-24
55%
Age 45+
21% Age 25-34
21% Age 35-44
Our Brand
Our Corporate image is one of the strengths of the company, globally recognised as a World leader
by tourists looking for open top sightseeing tours. We are identified by our renowned red buses
throughout the World. They have become an internationally recognised tourist attraction since the
brand creation in 1998 and our first tour in Seville, to our many tours today which now operate on 5
Continents.
Our Service
Informative
With many of the tours offering a wide range of languages and several UK locations having a live guide
the tours really do excite the imagination. Key destinations have tours that operate all year round,
meaning you have more to offer your customers in the quieter season, and with commentary in several
languages you may want to venture into outbound markets that you haven’t been able to do so before.
Freesale
The tours are “freesale” which means there are no complicated booking procedures or time constraints
on arrival at the destination. All your customer needs to do is turn up with the agreed ticket on the bus.
Flexible
Passengers have the flexibility of a hop on / off ticket meaning they can explore a city on both bus and
on foot and simply get back on the bus at any time. The ticket is usually valid for either 24 or 48 hours
so they can visit places of interest as they wish.
Fun
The tours are structured to be “entertaining” with several of the tours also providing children’s
commentary. An open top double decker bus is a great vantage point with excellent photo opportunities.
93%
95%
95%
of customers rated the
enjoyment of the tour as Good or Very Good
of customers are
aware City Sightseeing operates tours in other countries
of customers were
Satisfied or Very Satisfied with our service
99%
of customers
would take a City Sightseeing tour again
Working Together
Like us on Facebook
/CitySightseeingWorldwide
Connect with us on LinkedIn
/company/city-sightseeing-ltd
Share us on Instagram
@citysightseeing
Follow us on Twitter
@cityssworldwide
Affiliate Link
A unique booking link embedded in to your consumer website allowing customers to book their chosen tour and print their tickets at home; commission is paid on all
bookings made through your unique link.
Agent System
A unique log in to the trade section of our website is provided; a credit limit is agreed upon in one of the 3 currencies available – GBP / USD / Euro and invoices are settled
on a monthly basis or when the credit limit is reached. A City Sightseeing branded voucher is issued on booking.
Traditional Voucher Method
Products are loaded and bookings made through your own systems with voucher design pre-approved by ourselves. Commission is then applied at invoice stage.
Product information can be sourced in several ways:
Manual Loading... tours are loaded by your internal loading department using the descriptions from our websites. Subject to our approval, slight amendments are
allowed and images are provided by ourselves.
XML via URL... which when “called” produces an XML format document of current data. This structured data document provides live data on each request allowing
the easy import and queries on data contained inside document. This ability to import into websites reduces the manual input of data and is open to all agents
however, terms & conditions do apply.
Integrated API... multiple access methods of live data in to your system eliminating the manual input of tour information. Systems work together to produce live
information including complete booking process if required, notifications and updates made by ourselves will be linked directly in to your system and updated
automatically. API is open to all agents however, terms & conditions do apply together with guaranteed minimum volumes of business.
CS69
Agent Discount Code
A unique code is issued and used at booking stage via our website. City Sightseeing branded vouchers are issued when booking is complete. Payment is made and
discount applied at booking giving the net cost.
Contact Us
UK Sales Department
Stanley House
49a High Street
Henley in Arden
Warwickshire
B95 5AA, United Kingdom
Tel: +44 (0)1789 299123
Email: traveltrade@city-sightseeing.com
Oliver Nicholls
Head of Global Sales
Email: oliver.nicholls@city-sightseeing.com
Phone: +44 (0)7815 820316
Alison Leeke
Account Executive
Email: alison.leeke@city-sightseeing.com
Phone: +44 (0)7930 557213
Tom Bresic
Account Executive
Email: tom.bresic@city-sightseeing.com
Phone: +44 (0)7341 774829
Amy Sykes
Account Executive
Email: amy.sykes@city-sightseeing.com
Phone: +44 (0)7415 311 277
Amy Sheere
Account Executive
Email: amy.sheere@city-sightseeing.com
Phone: +44 (0)7341 774828
Maria Molina
Sales Manager, Spain
Email: m.molina@city-ss.com
Phone: +34 954 50 20 99