SLH-and-SLEC-newsletter-Q1-2015

Happenings
Q1 2015
A quarterly publication of St Luke’s
MCI (P) 067/03/2014
St Luke’s Celebrates
17 SHQSA Awardees
Vision
Transforming
Community Care
Mission
A Christian healthcare
provider enriching lives
in the communities.
The award winners celebrating the win with Assoc Prof Muhammad Faishal Ibrahim (4th from
left), Parliamentary Secretary, Ministry of Health and Ministry of Transport
17 staff from St Luke’s Hospital (slh) were lauded for their remarkable commitment at
the Singapore Health Quality Service Award (shqsa). They were recognised in three
award categories: Silver, Gold and Star. The award is Singapore’s first dedicated platform
to recognise healthcare professionals from public healthcare institutions, community
hospitals, agencies from the Intermediate and Long-Term Care (iltc) sector and private
healthcare institutions.
Assoc Prof Muhammad Faishal Ibrahim conferred a total of 14 Silver, two Gold, and one
Star awards to our champions. These champions displayed commitment, administered
quality care and provided excellent service to patients, making a vast difference to their
patients. Ms Sng Bee Li, one of the award winners shared, “I feel very honoured and
encouraged to receive this award. I feel that this is an affirmation of my efforts in helping
my patients and their families. It spurs me on to continue to excel in this field of work.”
St Luke’s would like to congratulate our champions and encourage them to continue
making a difference to every patient. We look forward to their contribution as we continue
working towards our vision of transforming community care.
In This Issue:
2
Mental Fitness
Project @ Whampoa
Centre
4
Dignity Kitchen
6
Patient Story:
Motivated at 90
Quick Info
17 staff received awards
at the Singapore Health Quality
Service Award
Staff from St Luke’s
received a total of 14 Silver, 2 Gold
and 1 Star award
St Luke’s Hospital and
St Luke’s ElderCare HQ:
2, Bukit Batok Street 11
Singapore 659674
Fax: 6567 3701
ST lUKE’S eldercare centres:
Bukit Timah Centre
Block 310, Clementi
Avenue 4. Tel: 6873 1772
Serangoon Centre
Blk 217, Serangoon Avenue 4.
Tel: 6285 6004
Changkat Centre
Blk 350, Tampines Street 33.
Tel: 6789 9956
Tampines Centre
Blk 101, Tampines Street 11.
Tel: 6786 7688
Clementi Centre
Blk 602, Clementi West
Street 1. Tel: 6872 2210
Telok Blangah Centre
Blk 33, Telok Blangah Way.
Tel: 6273 3466
Golden Years Centre
Blk 831, Hougang Central.
Tel: 6386 2273
Whampoa Centre
Blk 97, Whampoa Drive.
Tel: 6252 9661
Hougang Centre
Blk 126, Hougang Avenue 1.
Tel: 6382 2366
Yishun Centre
Blk 740, Yishun Avenue 5.
Tel: 6759 9053
Jurong East Centre
Blk 327, Jurong East St 31.
Tel: 6569 0415
Current Affairs
Wound
Conference 2015
The 9th Edition will be held from
10 to 11 April with the theme
'Algorithm Vs Jigsaw Puzzle
Approach’.
Keynote
speaker
Prof Keryln Carville and a host
of international speakers will be
on hand to share their expertise
while pre-conference workshops
are available from 8 to 9 April to
keep you updated on the latest
techniques in wound care.
Do contact us at nursingadmin@
stluke.org.sg to register your
interest. We look forward to seeing
you at this year’s event!
Charity Golf
2015
St Luke’s Charity Golf is back for another edition. This year’s
event will be held on 19 June at the Singapore Island Country
Club.
If you are an avid golfer and would like to do your part for
charity, please contact us at events@stluke.org.sg to register
your interest.
(Below) The participants in the midst of a Rummikub game
As part of the “Game for Mental Fitness” project between
The Foundation of Rotary Clubs (Singapore) Ltd and u3a
Singapore, clients at St Luke’s ElderCare Whampoa Centre
became amongst the first in Singapore to play Rummikub,
a tile-based game for two to four players. In this activity,
each participant needs to form a set of at least three tiles
in numerical running order or, in groups of same-value tiles
in distinct colours.
This simple-to-learn game can be played at various
2
difficulty levels and provides an enjoyable way to keep the
elderly mentally fit.
Clients attempting the game for the first time were more
than delighted to learn the rules of the game and quickly
became adept at matching the tiles.
On the Ground
おはようございます
(Good Morning)
If you’re a first-time visitor to St
Luke’s ElderCare Bukit Timah Centre,
don’t be surprised if you chance upon
conversations in fluent Japanese,
between the clients who have lived
through the Second World War and its
assistant centre manager,
Winsy Togelang.
With his youthful appearance and quiet confidence, the
Indonesian-born Japanese would seem more at home in a
creative agency than in an eldercare centre.
Winsy was raised in a family of medical professionals. His
father is a surgeon while his Japanese mother is a midwife.
His two siblings are also in the healthcare industry. As for
Winsy, he is trained as a nurse. He moved to Osaka when
he was three years old after his father relocated for work.
During his formative years, he would learn about the
healthcare industry as he listened to the work conversations
between his parents. That gave him an insight into the
healthcare industry and it began to intrigue him.
His nursing journey only started in earnest when his
grandfather passed away. “As I was growing up, I saw
how my family faced challenges when we took care of
grandfather who had dementia. It was a difficult period for
the family. When my grandfather passed away, I wanted
to take care of people like him and decided to become a
nurse,” said Winsy.
Winsy’s decision to become a nurse surprised many,
including his family. But he persevered and did his degree in
nursing in Indonesia. Following his graduation, he returned
to Japan to work for another 8 years and worked his way
(Above) Winsy Togelang
up to become a nurse manager. But he was only getting
started. Remembering how he wanted to help the elderly,
he took his master’s degree in geriatrics. When a former
professor mentioned that if he ever decided to venture
outside of Japan, he should look for an organisation in
Singapore called St Luke’s ElderCare, whose work was
aligned with what Winsy wished to do.
Recounting how he felt when he first joined, Winsy shares
the cultural differences between the elderly in Japan and
Singapore. “The work culture in Japan is a little bit more
reserved when nurses work with the elderly. The nurses
would step in and help only when the elderly requested for
help. But in Singapore, I am able to step in and help when I
feel it’s necessary,” said Winsy.
Adjusting to life in Singapore has been easy. His colleagues
have been helping him settle into the daily work at the
centre. He has also connected with the elderly, as two of
the clients are able to converse with him in Japanese. One
of the clients has grown so fond of Winsy, that he took on
his advice to quit smoking, much to the delight of his son.
3
In celebration of the Chinese Lunar New Year,
staff from Dignity Kitchen had put in place a
programme that catered to approximately 80 of
St Luke’s clients.
Taking place at Dignity Kitchen located at
Serangoon Avenue 3, clients who came from
various centres across Singapore were actively
engaged, thanks to a well-planned itinerary.
Activities included karaoke sessions, catered lunch
and lo-hei - yu sheng. Clients not only took the
lead to belt out Mandarin songs, they also inspired
the rest of the elderly to sing along in tandem.
St Luke’s sincerely appreciates the magnanimity
and arrangements made by Dignity Kitchen in
caring for our clients. Wishing everyone a blessed
Chinese New Year.
(Above) Staff enjoying a round of ‘lo hei’ after the activities
(Above) Staff young and old preparing to do ‘battle’
Some 200 staff and volunteers took part in this year’s
Town Hall event, held to get insights of the year ahead from
the CEO and to celebrate the Chinese Lunar New Year. With
the eldercare centres located at various parts of Singapore,
the event was the perfect opportunity for everyone to meet,
network and bond. There were familiar faces in the crowd
as they mingled with new colleagues, eagerly anticipating
the activities ahead.
waited for their colleagues to battle it out.
The day kicked off with t he popular laser tag activity as
teams from the centres faced off against each other in a
room filled with obstacles. Laughter and screams from the
session filled the rooms throughout the Saturday morning
as the teams enjoyed the competition and each other’s
company. Volunteers were also on hand to demonstrate
various interesting origami techniques for those who
The highlight of the event was the ‘lo hei’ session that
marked the end of the fun filled day. St Luke’s would like
to thank everyone, for being a part of the team-bonding
event! As a staff highlighted: “The laser tag activity indeed
involved team bonding, competition amongst staff, and
buckets of laughter!”
4
Once everyone had settled down after the activities, Mr Lim
Hock Chuan, ceo of St Luke’s ElderCare, gave the audience
an update of the organisation and the plans ahead for the
year. He also shared the renovation plans for the centres
that were taking place in 2015 as we transform community
care.
Join Us
We are currently looking for people with a keen interest in healthcare to join us in
transforming community care. If you would like to make a difference in someone’s life,
you may be the person we are looking for.
We have the following positions available.
St Luke’s Hospital
Administration
• Outpatient services assistant
• Service excellence officer
Allied Health
• Medical social workers
• Occupational therapists
• Physiotherapists
• Pharmacists
• Senior dietitian
Ancillary
• Therapy Assistant
St Luke’s ElderCare
Operations
• Centre manager
• Assistant centre manager
• Care staff
• Driver
Allied Health
• Physiotherapists
• Occupational therapists
We also provide bursaries for
students pursuing the Diploma
in Nursing / Physiotherapy /
Occupational Therapy at Nanyang /
Ngee Ann Polytechnics.
To apply for positions at St Luke’s Hospital,
please submit your detailed resume & include
the position applied for to hr@stluke.org.sg.
Please visit www.stluke.org.sg for
more information.
To apply for positions at St Luke’s ElderCare,
please submit your detailed resume
& include
the position applied for to hq@stluke.org.sg.
Please visit www.stluke.org.sg for
more information.
Chaplaincy
• Assistant Chaplains
Medical
• Consultants
• Associate consultants
• Registrars
• Medical officers
• Social service executive
• Care coordinator
Nursing
• Senior/nurse managers
• Staff nurses (Inpatient & homecare)
• Enrolled nurses (Inpatient & outpatient)
• Patient services assistants
5
Patient Story
Motivated even
at 90!
How do you envision your life at
90 years old? Will you be enjoying
the company of your loved ones
and indulging in leisure pursuits?
Mr Wong Ten Shing was doing so
and looking forward to celebrate
his birthday in a few months’ time.
Unfortunately, life dealt him a bad
hand when he suffered a stroke in
Mar 2014.
The stroke caused Mr Wong to lose
functionality of his right upper and
lower limb and he was unable to move
his right hand, stand and walk. Being
a person who was always independent
and active, he became depressed as
he had to be dependent on others to
do the simplest task.
Mr Wong was transferred to St Luke’s Hospital where
our physiotherapist (pt) and occupational therapist
(ot) helped him with his recovery. Besides providing his
caregivers with emotional support, our ot, Ms Sophia
Chan also gave recommendations to make his home
more elderly friendly. The hospital’s medical social
worker also took the burden off the family’s finances by
applying for a hospital bed, wheelchair and other medical
equipment to be installed at home. “I am very grateful to
the staff at St Luke’s for the support. I would not have
known where to start to find financial assistance for my
father,” said Ms Christine Wong.
Armed with his persistent fighting spirit and the
encouragement from St Luke’s staff, Mr Wong now
6
visits the day rehabilitation centre twice a week for
occupational and physiotherapy. As a testament to his
desire to recover, he attends every session with zest
and a smile and would sometimes request for more! He
continues his exercises diligently at home as his goal is
to quickly walk again with minimal assistance.
“Never give up hope! My father’s unwavering spirit
even at the age of 90 has been very uplifting to all in the
family,” said Ms Wong. Mr Wong Ten Shing is now able
to stand up longer and do more things independently.
Mr Wong is one of the many such patients we help in
St Luke’s Hospital. Because of your generous financial
support, many more patients and clients like Mr Wong
will be better able to focus on their recovery.
I want to help!
To encourage more charitable giving as
part of SG50, donors will get a 300 % tax
deduction for donations made in 2015.
SLH & SLEC are both an Institution of Public Character (IPC).
SLH IPC number: HEF0004/G
SLEC IPC number: IPC000155
Please provide your NRIC / FIN to receive tax
deduction. Tax deductible receipts will be issued for
donations of S$50 and above.
Donor’s Details
Name (in block letters) Dr/ Mr/ Mrs/ Ms/ Mdm:
NRIC / FIN: _________________________________
Tel (H): _______________________________
Tel (HP): _______________________________
Address: _________________________________________________________________________________
___________________________________________
Postal Code: ____________________________
Email: ______________________________ _____________________________________________________
Donations by Cheque
Thank you for your support. St Luke’s Hospital and St Luke’s ElderCare need your help to
continue serving our patients. You may choose to support one or both of our charities.
St Luke’s Hospital
St Luke’s ElderCare Ltd
I wish to donate to St Luke’s Hospital the amount of:
I wish to donate to St Luke’s ElderCare the amount of:
o $1000 o $500 o $200 o $100
o $1000 o $500 o $200 o $100
o $ _________________________________________
o $ _________________________________________
Cheque No.: __________________________________
Cheque No.: __________________________________
Cheque to be payable to “St Luke’s Hospital”.
Cheque to be payable to “St Luke’s ElderCare Ltd”.
Please Seal This Area.
Please check the appropriate box:
o This is a personal donation
o This is a corporate donation
Company name: ________________________________________________
Address: ______________________________________________________
_____________________________________________________________
UEN / ROC No.: ________________________________________________
Donations by Credit Card
Please check one or both. I wish to donate to:
Name as on card: _______________________________
o St Luke’s Hospital
Expiry date: ______ (mth) / ______ (yr)
o St Luke’s ElderCare Ltd
I would like to make a
o MONTHLY o ONE-TIME contribution
of $ ___________________________________________
Signature: _____________________________________
Credit Card No:
For donation enquiries, please contact Gregory Lee, Deputy Director, Corporate Communications & Partnerships at 6895 3275.
15-NL-Q115
Type of card: o Visa o Mastercard
community care
Transforming
OUR MISSION
in the communities
enriching lives
OUR VISION
healthcare provider
ST LUKE’S HOSPITAL
Corporate Communications
2 Bukit Batok Street 11
Singapore 659674
Please Seal This Area.
Thank You!
8
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