3 8 OSMH officially opens satellite cancer clinic

volume 7 | issue 1 | Spring 2015
Cornerstone
A Newsletter for Supporters of Orillia Soldiers’ Memorial Hospital Foundation
OSMH officially opens
satellite cancer clinic
Pictured (from left) Lindsey Crawford, vice-president of patient programs and regional vicepresident of Cancer Care Ontario at RVH, Janice Skot, president and CEO of RVH, Pat Campbell,
president and CEO of OSMH, cancer patient Patrick Egan, and Greg Gee, chair of the OSMH board
of directors.
M
onday, January 20, 2015, was a special day for cancer patients across North
Simcoe Muskoka; a day nearly two years in the making.
With patients, healthcare and community partners on hand, Orillia
Soldiers’ Memorial Hospital (OSMH) and Royal Victoria Regional Health Centre
(RVH) cut the ribbon to signal the official opening of the satellite cancer clinic
of the Simcoe Muskoka Regional Cancer Centre and the return of chemotherapy
services to the Orillia area.
The digital health
information
revolution is
here (finally!)
By the end of this year the way that
OSMH gathers, exchanges and responds
to information will change drastically and
for the better.
Over the next nine months OSMH is
on a dynamic and progressive journey
that will see the implementation of
an electronic medical record (EMR)
throughout the facility. This important
safety and quality transformation will
result in significant changes in how
patient care is delivered.
“Our vision is for a healthier future
and ensuring the best and safest quality
of care for our patients is key,” said
Pat Campbell, president and CEO of
OSMH. “The implementation of health
information technology will enable us to
provide care better using streamlined and
standardized processes and practices.”
The five year, $15-million project,
dubbed “GOMED” or Grey-Bruce Orillia
Muskoka Electronic Documentation,
leaves behind most of the manual systems
currently in use and puts everything
about the patient in legible record at the
clinicians fingertips.
No more patient charts full of clinician
Continued on page 5
INSIDE
3
Fundraising Briefs
Read more about last year’s
achievements.
8
Ask the Expert
Why OSMH is moving forward with
digital healthcare.
Continued on page 4
Cornerstone
Message from the
Executive Director
Editor: Terry Dyni
Editor/Designer: Jaclyn Bucik
We love to hear from you. Whether you have
a story to share, questions about how to get
involved or feedback on something you’ve
read, contact us:
By mail:
Orillia Soldiers’ Memorial Hospital Foundation
146 Mississaga Street West
Orillia ON L3V 3B3
By telephone:
705-325-6464
By fax:
705-325-4693
By e-mail:
found@osmh.on.ca
BOARD OF DIRECTORS
Danielle Tisi, Chair
John Mattinson, Vice Chair
David Power, Treasurer
Lynne Zulian, Secretary
Chuck Burton, Immediate Past Chair
John Cameron
Pat Campbell, OSMH President and CEO
Ted Emond, OSMH Board Representative
Nicole McCahon, Executive Director
Greg Parker
Sheilagh Rose
Hugh Stevenson
Kevin Wassegijig
Rose Longo, Honourary Member
Helen Murray, Honourary Member
Gini Stringer, Honourary Member
STAFF
Nicole McCahon CFRE, Executive Director
Lisa Stanley CFRE, Director, Finance &
Development
Jim Fitzgerald, Development Officer - Major Gifts
Nicole Kraftscik, Development Officer - Annual
Giving
Sandy Davis, Development Assistant
Charitable Registration BN 88932-1998-RR0001
2 | Spring 2015 | Cornerstone
It’s a milestone year for the OSMH Foundation as we celebrate 30 years of giving,
and we certainly couldn’t have done it without you.
Over the past three decades we have been able to raise $58-million in support
of OSMH. That amount is probably even higher if you include the money that had
been donated directly to the hospital before March 1, 1985.
It’s clear that Orillia and surrounding communities have a long history of
generous support that continues today and for that, we are extremely grateful.
We have achieved many milestones in our short time. The most significant was
the community campaign My Hospital … Our Future in 2002 that helped build
the Community Tower, add four new surgical suites, and expand our emergency
department, laboratory and pharmacy. The community raised $14-million in
support of this campaign. But it didn’t stop there.
Since then, the community has donated $5-million in support of building
OSMH’s diagnostic imaging centre of excellence, which included the addition of a
Magnetic Resonance Imaging (MRI) machine and most recently the purchase of a
new ultrasound, Spect/CT hybrid camera, and a digital mammography machine.
And on an annual basis, over $3-million is raised in support of the hospital’s
general needs, including investments in equipment, technology and programs.
Over the years, the OSMH Foundation has worked hard to continually strengthen
ties to the community and ensure that donors are aware of the ongoing needs of the
hospital. We’ve also increased the ways people can support the hospital, through
memoriam gifts, planned giving, or participating in one of our special fundraising
events such as our golf tournament or gala.
As the spring weather settles in around us, I hope you take some time to read this
issue of the Cornerstone. Our cover stories (two this issue!) are excellent examples
of why the foundation continues to fundraise in support of the hospital.
First, it’s about ensuring that programs and services continue to be available to
residents of our communities closer to home. And secondly, it’s about helping our
hospital invest in up-to-date equipment and technology that supports the delivery
of safe, high-quality patient care.
With your support, we’ve come a long way and we’re looking forward to what
the future holds.
Thank you for making a difference.
Sincerely,
Nicole McCahon CFRE
Executive Director, OSMH Foundation
Baillie gift
ends year
on high note
O
n December 8, 2014, former
Orillian and noted philanthropist
Alexander Charles Baillie and
his wife Marilyn announced a personal
donation of $500,000 to OSMH in
support of paediatric care.
The donation was made in honour
of his late father, Dr. Charles Baillie, a
well-known and highly respected family
physician in Orillia for 56 years (19341990). Dr. Baillie was renowned for
continuing to make house calls well into
his senior years and was named to the
hospital’s honorary staff group in 1991.
“My father loved people and this
community,” said Baillie. “In his honour,
we are delighted to share this gift with the
hospital that meant so much to him and
we are proud to see his affiliation carry on
in support of young lives.”
In recognition of the donation, the
hospital unit providing outpatient
paediatric services will now be known as
the Dr. Charlie Baillie Paediatric Clinic.
Pictured (from left) Danielle Tisi, chair of the OSMH Foundation board of directors, Alexander and
Marilyn Baillie, Pat Campbell, OSMH president and CEO, Greg Gee, OSMH board chair, and Nicole
McCahon, executive director of the OSMH Foundation.
“Dr. Baillie would be proud of the
commitment to high quality care we’ve
made in our paediatric neonatal and
ambulatory programs,” said Dr. Michelle
Gordon, chief of neonatal and paediatric
medicine. “This generous donation is an
inspiration to everyone involved in the
delivery of care at our hospital.”
OSMH
provides
specialized
paediatric care at an intermediate level
between primary community hospitals
and tertiary level centers for the North
Simcoe Muskoka region. Five community
Donor response to mailings
yields great results
While almost everything seems to be done electronically
today, donor response to the OSMH Foundation’s mailed
funding requests continues to show strong results.
Since 2007, the OSMH Foundation’s direct mail program has
grown from two mailers per year - spring and fall - to nine
mailers per year, encompassing everything from appeal letters
to our Soldier for Soldiers’ Christmas campaign. In 2014, our
donors responded generously by giving close to $200,000.
We hope that you will continue to support OSMH. Whether
your gift is $10, $50 or $1,000, every gift makes a difference to
our patients and to the future of healthcare in our community.
hospitals currently refer paediatric
patients to OSMH.
“The Baillie’s support will further
enhance our ability to provide high quality
care to paediatric patients throughout
North Simcoe and Muskoka,” said Pat
Campbell, OSMH president and CEO.
“Orillia has a well-earned reputation
for generosity and community support and
the Baillies are an outstanding example of
that commitment to the community,” said
Nicole McCahon, executive director of
the OSMH Foundation.
Employee giving grows
In 2014, the OSMH Foundation launched the igive Employee
Giving Campaign to support the ongoing needs of the
hospital. Employees, credentialed staff and volunteers have
embraced the initiative through direct giving and payroll
deductions. So far the campaign has exceeded $27,900.
“It’s great to see the hospital family supporting the
organization,” said Pat Campbell, OSMH president and CEO.
“OSMH staff demonstrate in many ways that they recognize
the needs of our community and by stepping forward with
financial contributions they support their colleagues to
continue the work they do every day for patients.”
You can learn more about the Employee Giving Campaign by
visiting www.osmhfoundation.ca and click on Ways to Give.
Cornerstone | Spring 2015 | 3
OSMH tackling new technology for patient care
settings
from page 1
scribbles hanging on the bed.
No envelopes with X-ray films
being delivered to the unit by
volunteers.
With GOMED, OSMH is
shifting from paper processes
to electronic technology for
ordering tests and prescribing
medication,
and
adding
barcoding to make sure the
right patient is receiving the
right medication at the right
time.
“Evidence shows hospitals
that
have
undergone
this type of extensive
transformational change have
seen improvements in patient
outcomes, patient safety and
errors,” explained Bernadette
deMunnik, registered nurse
and OSMH’s transformation
lead for GOMED.
A key component of
the electronic records is
the ability for clinicians to
enter patient information
electronically instead of on
paper, which reduces the
probability of transcription
errors
and
increases
information-sharing between
clinicians. Electronic order
entry also provides access to
evidence-based care that is
incorporated into an online
library that clinicians can
reference when developing a
patient care plan.
“The
new
health
information system will help
to simplify work processes
for clinicians,” explained
deMunnik. “At the click of
a mouse clinicians will have
access to a patient’s entire
history, including recent
diagnostics and lab results,
instead of digging through
years of paper records.”
Having real-time health
data and supports to clinical
decision making is another
attribute of the electronic
record. The displays provide
clinicians with a “happening
now” view that will help spot
potentials problems before
they occur, for example a drop
in blood pressure and change
in temperature could signal
sepsis or significant infection.
Sharing information to improve
patient care
GOMED stands for
Grey-Bruce Orillia
Muskoka Electronic
Documentation.
GOMED is the name chosen for our Electronic Medical
Records (EMR) project.
Through a unique partnership, GOMED is being
implemented in collaboration with Grey Bruce Health
Services, Hanover and District Hospital, South Bruce
Grey Health Centre, Muskoka Algonquin Healthcare, and
OSMH. This software, known as the Cerner system, will
go live at OSMH in November 2015.
4 | Spring 2015 | Cornerstone
It also helps to detect practices
that need to be improved or
adjusted.
“Tracking
performance
data and quality indicators
are an important part of
how hospitals work on
improvement,”
explained
Campbell. “Data helps keep
our eyes, resources and
efforts focused on what’s most
important to our patients,
and this project supports that
goal.”
and driven from where it will
have the most impact and that
is at the patient bedside,” said
deMunnik.
Since then the GOMED
project team has been
engaging clinical staff and
champions in early hands-on
processes such as selecting
the WOWs - a “workstation
on wheels” that rolls to the
bedside - going through
the data collection process
(the mapping of patient
Hospitals that have undergone this
type of change have seen
improvements in patient outcomes,
patient safety and errors
But building an EMR of
this magnitude is no easy
task. You don’t just install
the software and flip a switch.
This will be an extensive
process that changes the
practise of clinicians.
“That’s why it’s important
to have the clinicians
involved at the beginning,”
said deMunnik, “after all
it is a clinical system not
an information technology
system.”
A practice that OSMH has
recognized and tackled.
Last spring the hospital
identified
80
frontline
nursing, allied health and
administrative
champions
to work as part of the
transformation team, driving
forward a culture of change
and innovation at their team
and unit level.
“We’ve learned that change
doesn’t happen from the top
down, it has to be motivated
information collected in each
department) and looking
at what departments see as
the future state after EMR
implementation.
“GOMED is a significant
step forward and wouldn’t
be possible without the
tremendous efforts of our
staff and physicians,” said
Campbell.
And there is more to go.
“We have equipment and
systems to purchase and
install, we have the build
of the EMR, and then the
testing and most importantly
the training of our staff,” said
deMunnik. “It’s an exciting
time for OSMH, and we hope
that it’s an exciting time for
the community.
“Most of us bank online,
shop online and do research
online. The next logical step is
taking healthcare online. It’s
the way of the future.”
‘Care here is second to none’
from page 1
(Top) Patrick Egan, one of the satellite clinic
patients in attendance at the ceremony,
(bottom) Jane Dunlop, on behalf of MPP
Garfield Dunlop, and MP Bruce Stanton with
Skot and Campbell.
Community helps
fund new chemo clinic
The renovations to the cancer
care clinic area wouldn’t have
been possible without the
community.
“Last year the OSMH Foundation
committed to providing $350,000
in funding to the hospital to
support the establishment of
the cancer clinic,” said Nicole
McCahon, OSMH Foundation
executive director.
Approximately $190,000 has
already been directed to the
hospital to help renovate the unit,
which was OSMH’s old surgical
inpatient floor, and purchase
equipment and technology.
The foundation is now actively
fundraising to complete the rest
of their pledge.
Anyone wishing to make a
donation to cancer care is asked
to contact the OSMH Foundation
at 705-325-6464 or e-mail us at
found@osmh.on.ca.
“It took a great amount of teamwork
and partnership to make this satellite
clinic a reality,” said Lindsey Crawford,
vice president, patient programs at RVH
and regional vice president, Cancer Care
Ontario (CCO), during the opening
ceremony. “The opening of the cancer
clinic at OSMH is another positive step
toward creating an integrated system of
care for patients and their families within
our region.”
The clinic is a testament to the
collective commitment between OSMH
and RVH to work together to provide
cancer patients with better access to safe,
high quality care.
“Two
years
ago,
OSMH
made a difficult
but courageous
decision to stop
providing adult
chemotherapy
at the hospital
so that we could
complete the work necessary to establish
a partnership with the regional centre,”
explained Pat Campbell, president and
CEO of OSMH.
In addition to finding appropriate
space, there were a number of other
processes that needed to be completed to
ensure that the new OSMH clinic would
be able to meet clinical standards,
including significant upgrades to
infrastructure
and
information
technology.
To ensure that the transition
would be successful, a working
group that incorporated
frontline
and
support staff from both
OSMH and RVH (nurses, doctors,
pharmacists, information technology,
communications, human resources
and more) was initiated to
collaboratively focus on the planning
points.
Today the beneficiary of the
partnership between the hospitals is
the patient and their experience.
“Throughout the development
process we were 100% patient-focused
and I believe that is reflected in not
only the design of the unit but also in
the care that we provide,” said Cheryl
Harrison, vice president, patient services,
regional programs and chief nursing
executive at OSMH.
The new unit is about twice the size of
the previous cancer centre, and in an area
that enhances the comfort, privacy and
safety of patients and their families, but
also has the clinical functionality required
to meet CCO best practice guidelines.
The
eight
chair
unit
offers
comprehensive cancer care to adult
patients,
including
administration
of certain types of chemotherapy,
consultation and diagnostic testing,
f o l l o w - u p
examinations,
supportive
care,
counselling
and
education, as well as
Ontario Telemedicine
Network
(OTN)
services. The clinic
will see approximately
400 patients each year, representing some
3,300 treatments.
“The final outcome is a satellite
cancer clinic that provides safe, quality
care closer to home, in a larger and
more welcoming setting for patients and
families,” said Harrison. “We couldn’t be
happier.”
We want to know that
safe, quality care is
available as close to
home as possible
Mark your
calendar!
Wednesday, June 3
18th Annual Hawk Ridge Hospital Classic
www.hospitalclassic.ca
Tuesday, July 7
2015 OHA Executive Golf Tournament
Friday, October 16
14th Annual Hospital Gala
The Great Gatsby
www.hospitalgala.ca
Cornerstone | Spring 2015 | 5
Our community making a difference ...
2
3
4
1
6
5
Orillia Soldiers’ Memorial Hospital (OSMH) and the OSMH Foundation are grateful to the many community members and
corporate partners who organized fundraising events in support of our hospital in 2014.
1. Brenda Udell and her daughters Krista Hann and Alison
Parsons dropped off a $2,000 cheque in support of OSMH’s
satellite cancer clinic. The money was raised during the
19th Annual Bucky’s Best Ball Golf Tournament in memory
of Jerry Udell who passed away from brain cancer in 1995.
Over the years the tournament has supported a number of
charities within the Orillia area, including the hospital.
2. Greg Parker, Community Manager, Scotiabank presented
Nicole McCahon, executive director, with the first
instalment of $20,000 toward their five year $100,000
pledge to OSMH.
3. Three RBC staff members and OSMH volunteers – Elizabeth
Fox, Marilyn Daly and Sue Robinson – were acknowledged
for their contribution with a $1,500 donation to the hospital
from RBC.
4. In lieu of gifts for his eighth birthday, Camden Epp of
Collingwood asked his friends and family to consider
making a donation to OSMH’s Paediatric and Neonatal
Intensive Care Unit (NICU) Renovations. Camden was
6 | Spring 2015 | Cornerstone
born here at OSMH and was a patient in the NICU for the
first month of his life. With the help of family and friends,
Camden was able to raise $585 for OSMH.
5. The Orillia Fish and Game Conservation Club presented
OSMH with a donation for $5,500 to support the general
needs of the organization. This donation brings their total
lifetime giving to $45,985.22.
6. Thanks to the combined
efforts of customers and
employees, the annual
Tree of Life campaign
led by Orillia’s three
Shoppers Drug Mart
stores raised $6,560
for women’s health
programs at OSMH.
To date the campaign
has raised $40,000 in
support of the hospital.
Are you
for a un looking
ique
support way to
OSMH?
Conside
rh
o
for the O sting an event
to raise
SMH Fo
funds
und
informa
tion, vis ation. For more
it
www.o
o
u
r
w
e
smhfou
bsite at
nda
705-325 tion.ca or call
-6464.
Meet the Board:
David Power, Treasurer
T
he recent survey that named OSMH
as the best place to practice amongst
physicians didn’t come as a surprise
to David Power.
One of the newest members of the
OSMH Foundation Board of Directors
understood those sentiments, having had
the need to utilize the hospital personally.
“My family had to use the hospital a
few years ago and it was a very positive
experience,” he explained. “We were
hugely impressed with the organization,
the staff and the doctors, and how it was
run.”
It will be an exciting time
for the hospital in the
coming years
After the personal experience David
thought it would be great to be part of that
success somehow. It was Lynne Zulian, a
current board member and a colleague of
David’s who tapped him on the shoulder.
“She called and asked if I would be
interested in applying to be a director,” he
said.
Without hesitation David applied and
began his first term as treasurer of the
board last June. Already he is noticing
the outstanding achievements of the
organization.
“Compared
to
other
hospital
foundations, the OSMH Foundation has
a very strong performance and that has
directly contributed to the success of the
hospital.”
Particularly,
David
notes
the
remarkable growth in fundraising revenue
that the organization has experienced
over the years. This achievement, he said,
lies with the strong management and
direction of the foundation.
“The success of OSMH is attributable
to the strong direction, success and
support of the foundation,” he explained.
“The foundation is the lifeblood of
the hospital, it enables the hospital
to continue to invest in facilities and
equipment.”
Over the next few years he hopes to use
his positive outlook on the organization
to support fundraising.
“It is my hope that I can assist
in fundraising activity by being a
spokesperson and help to spread the good
word about the hospital and foundation
within the community,” he said.
According to David this fundraising
support will be required in the future, with
the aging demographics across Ontario
and the country that will put additional
pressure and trust for care onto hospitals.
“There will be strong, continual
demand for greater facilities, investment
in equipment and growth in care base.
The OSMH Foundation plays a critical
role in the fundraising activity that allows
the hospital to do this.
“Our future is about creating facilities
for excellent care and OSMH is well
positioned to get there with the support
of the foundation. It will be exciting for
the hospital in the coming years.”
Semi-retired, David still works four
days a week as a consultant for Grant
Thornton LLP in Toronto. He has
been involved with private and public
foundations across Canada. In his spare
time he enjoys skiing, golfing and theatre.
Yes, I would like to help provide the highest quality of care for the people of our community!
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ASK AN EXPERT
The digital landscape
Mark Vytvytskyy, GOMED project manager, answers
your questions about the hospital’s decision to join the
digital health revolution.
Q
Why is OSMH lagging behind other hospitals in the province when it comes to health information technology?
A
The biggest barrier for any organization looking at
implementing health information technology is cost. The
hospital’s plan to go electronic will be a significant investment
at $15-million over the next five years. While OSMH has
been able to improve its financial position to the point where
it can invest in health information technology, the project will
require additional funding sources and community support
to realize. The expenditure required to implement electronic
systems was also a consideration when OSMH made the
decision to partner with Grey Bruce Information Network
(GBIN). Partnering will reduce the cost burden amongst the
hospitals that are part of the joint venture.
Q
A
approach and just starting to implement different components
and capabilities.
Q
A
Are any of the clinical systems at OSMH digitized?
Q
A
Why is it important for hospitals to go digital?
Where are other hospitals in their digital health journey?
There are a number of hospitals across the province that
have been early adopters of health information systems. Grey
Bruce Health Services (GBHS), who we are partnering with,
was one of the first in southwestern Ontario. North York
General Hospital (NYGH) has established themselves as a
leader across Canada in the adoption of health informatics.
Most acute care hospitals in Ontario are currently utilizing
some form of an electronic medical record, however what
varies is where they are on their journey of implementing the
complete functionality of the system. Some are utilizing the
system to its greatest extent, while others are taking a slower
146 Mississaga Street West, Orillia, ON L3V 3B3
Yes. In fact, you would be surprised at the number of
departments and services within the hospital that utilize health
information systems. For example, the pre-admission and
registration areas use a clinical information system to register
patients, the laboratory is part of the provincial Ontario
Laboratory Information System (OLIS), and our diagnostic
imaging department has been utilizing Picture Archiving
Communication System (PACS) for years. The dilemma is
that all these systems are hybrids (some built internally, others
purchased) and don’t connect electronically with each other.
Then there are other areas within the hospital, mainly clinical
and medical units that don’t utilize any form of information
system and continue to write paper charts. Through the
GOMED project all the information systems at OSMH will
be streamlined, standardized and digitized to connect all
providers.
Other hospitals who’ve already implemented health
information systems are seeing enormous benefits to patients
in the form of enhanced quality of care, increased safety and
overall efficiency.