Our Organisation

Transcription

Our Organisation

WAV E R L E Y C O U N C I L • M A N A G E M E N T P L A N
Co u n c i l
1st Quarterly Review
2005-2006
Working with all sections of the community to protect and enrich Wa v e r l e y
Waverley Council – Management Plan Review
1st Quarter July to September 2005
General Manager’s Introduction
We are required by section 407 of the Local Government Act 1993 to report to Council, within
two months of the end of each quarter, on progress during that quarter in achieving the
performance targets set in our current Management Plan.
Council’s 2005-2009 Management Plan includes all our goals, activities and targets categorised
into eight ‘chapters’ based on the main themes in our vision. This quarterly report summarises
progress from July to September 2005 in each of these areas. The chapters and their
corresponding progress reports are:
⇒
⇒
⇒
⇒
⇒
⇒
⇒
⇒
Bondi Junction
The Bondi Area
Neighbourhoods
Our Environment
Our Community
Moving Around Waverley
Planning for Waverley
Our Organisation
p. 27 - 31
p. 32 - 42
p. 43 - 51
p. 52 - 54
p. 55 - 62
p. 63 - 68
p. 69 - 73
p. 74 - 91
A summary of progress in all areas can be found on pages 3 to 26.
In each of our Management Plan chapters, we also identified a number of significant issues for
2005/2006. This progress report includes comment about each of these significant issues.
This report shows many activities being achieved or on target to be achieved. These include:
• Our Community Safety Plan projects including the Bondi Junction Youth Protocol
and the Bondi Beach Alcohol Management strategy for Christmas/New Year;
• Greenhouse gas emissions reduction targets;
• Completion of the draft Waverley Strategic Plan;
• A continued reduction in Development Application processing times; and
• Progress with the Bondi Junction Town Square DCP and the development of a
Local Villages centre DCP.
Council has set a range of ambitious targets. Overall our progress to date in meeting these
targets is good. Strategies are in place to address areas identified as being behind target or
those where the target set has not met. Progress will continue to be monitored closely to
ensure we remain on track to achieve what we have planned to do in 2005/2006.
Kim Anson
General Manager
1
Waverley Council – Quarterly Management Plan Review
Summary of Progress – July to September 2005
Bondi Junction
Program: 1. Place Management
Activity
1.1 Bondi Junction Place
Management.
Measure
Bondi Junction Committee meets as
scheduled.
•
Target
Progress this
quarter
9
Target
Progress this
quarter
Ç
100%
Program: 2. Building and Environment
Activity
2.1 Waste Management.
Measure
High level of cleanliness in the public
domain.
•
Compliance with Service Level
Agreement.
Business best practice environmental
management program established.
•
July 2005
9
Bondi Junction newsletter references to
best practice in waste management,
recycling, stormwater issues and graffiti
removal.
•
At least one per quarter.
9
KEY
9
Ï
U
Achieved
Substantially achieved or on track to be achieved
Not achieved
Not reported on this quarter
2005/2009 Management Plan Review
3
Bondi Junction
Program: 3. Economic Sustainability
Activity
3.1 Positioning Bondi
Junction.
Measure
Targeted Tenanting Strategy adopted by
local Real Estate Agents.
Target
•
Vacancy rates reduced from 8.6%
(base year end 2003)
Progress this
quarter
9
Program: 4. Regulatory Activity
Activity
Measure
Target
4.1 Licensing, Compliance and
Inspections.
Percent of premises requiring registration
that achieve registration.
•
90%
Progress this
quarter
Ç
Percent of registered premises inspected
annually.
•
90%
Ç
Percent of CARS requests completed
within service standard.
•
80%
Program: 5. Transport
Activity
5.1 Parking Management.
Measure
Regular parking patrols.
Target
•
Patrolled at least once per day.
Progress this
quarter
9
4
The Bondi Area
Program: 6. Place Management
Activity
6.1 Bondi Area Place
Management.
6.2 Strategic Policies and
Plans.
Measure
Target
Performance on monthly Service Level
Agreements (SLA).
•
100% activities as specified and
within agreed timeframe.
Percentage of CARS requests for Bondi
Beach Place actioned within service
standards.
•
75% of CARS requests completed
•
90% of CARS completed within one
week of service standard.
July 2005
Bondi Beach Use Strategy implemented.
•
Progress this
quarter
9
U
U
Ç
Program: 7. Environment
Activity
7.1 Waste Management.
Measure
Target
Regular waste audits of abandoned waste
and bins left on streets.
•
At least four times a week.
Beach Litter bins are less than 100% full.
•
95% of the time.
Ö Progress
this
quarter
9
9
5
The Bondi Area
Program: 8. Safety and Community Wellbeing
Activity
8.1 Providing Recreational
Opportunities.
8.2 Community Safety.
Measure
Bondi Beach and Park hire and usage policy
developed and adopted.
Regular safety audits of the Bondi Beach
Place Management area completed and
issues actioned.
Target
•
September 2005
•
•
Audits – quarterly
Issues actioned – within two months
of audit.
Progress this
quarter
U
Ç
Program: 9. Moving Around Bondi
Activity
9.1 Parking Management.
Measure
Target
•
Meet service level agreement
standard.
Ö Progress
this
quarter
9
6
The Bondi Area
Program: 10. Bondi - "Looking Good"
Activity
10.1 Public Place
Maintenance.
Measure
Target
Programmed park maintenance completed
within timeframe/standard specified in SLA.
•
95%
Progress this
quarter
9
Programmed maintenance of traffic calming
devices completed within timeframe/
standard specified in SLA.
•
100%
9
•
95%
9
•
95%
9
•
95%
•
95%
•
100%
Programmed maintenance of high profile
gardens completed within timeframe/
standard specified in SLA.
Programmed maintenance of grass verges
completed within timeframe/standard
specified in SLA.
Beach Rake program completed in
accordance with timeframe and standard
specified in SLA.
Compliance with poster, sticker and graffiti
removal program of high profile areas in
Bondi.
Response to CARS requests for removal of
offensive graffiti and posters within 1 working
day.
U
U
U
7
The Bondi Area
Program: 10. Bondi - "Looking Good"
Activity
10.1 Public Place Maintenance
Continued.
10.2 Capital Works
Measure
Target
Programmed cleaning and maintenance of
Council assets completed in accordance
with SLA.
•
95%
Progress this
quarter
9
Compliance with pool cleaning program for
North Bondi Pool.
•
95%
9
Abandoned cars removed.
•
9
Capital works projects for Bondi Pavilion
completed within allocated timeframe and
budget.
•
100% in accordance with
Impounding Act.
100%
Ç
Minor improvement program for Bondi
Pavilion reviewed and implemented.
•
Reviewed annually - July.
Ç
Program 11. Regulatory Activity
Activity
11.1 Enforcement of Council
Regulations
11.2 Licensing, Compliance
and Inspections
Measure
Ranger patrols of Bondi Beach Place carried
out in accordance with the SLA
requirements.
Percentage of registered premises inspected
annually.
Target
•
95%
Progress this
quarter
9
•
90%
Ç
8
Our Neighbourhoods
Program: 12. Village Centres and Gateways
Activity
12.1 Strategic Policies and
Plans.
and Cleaning.
Measure
Target
Progress this
quarter
9
Public Domain Improvement Plan for Bronte
Commercial Centres adopted.
•
July 2005
Public place management plan completed.
Maintenance and cleaning as per schedule.
•
•
August 2005
90%
9
U
Mowing and weeding as per schedule.
•
90%
9
Improved maintenance of village centres.
•
Standard set in Public Place
Management Plan.
Commercial Waste collected daily.
•
90%
Dumped rubbish inspected for identification
for action and removed.
•
•
Inspection/follow up – 90%
Removed – 100% with one week of
notification.
9
9
Maintenance of landscaped traffic calming
devices completed a minimum of 4 times per
year.
•
100%
9
•
9
Maintenance of trees in streets.
9
9
9
Our Neighbourhoods
Program: 12. Village Centres and Gateways
Activity
12.3 Licensing, Compliance
and Inspections.
Measure
Percent of registered premises inspected
annually.
•
90%
Progress this
quarter
Ç
Percentage of building sites inspected with
24 hours of request.
•
90%
9
Parking patrols focused on crowded
residential areas:
•
A different area patrolled at least
one day per week.
9
•
•
Target
Bronte
Other villages
10
Our Neighbourhoods
Program: 13. Parks and Playgrounds
Activity
13.1 Accessible and Safe
Open Space.
Measure
Target
Progress this
quarter
Monitoring of playgrounds and fitness courts:
•
•
100% of checklist completed daily.
9
Playgrounds inspected monthly to a
documented checklist.
Emergency cleaning of Council reserves
undertaken within 24 hours of working day.
•
9
•
100% of checklist completed for
each month.
within service standards.
Parks and reserves cleaned weekly.
•
95%
9
•
95%
9
13.3 Landscape maintenance
in parks and reserves.
Major parks (Waverley Park, Thomas Hogan
Reserve) cleaned daily.
Daily maintenance for major parks
(Waverley Park & Thomas Hogan Reserve).
•
95%
9
•
95%
9
13.4 Maintain trees in
reserves.
Other parks and reserves maintained to a 6
week program.
Request for tree pruning meets service
standard.
•
9
High use playground (Waverley Park)
inspected daily.
•
13.2 Cleaning Recreational
Facilities, Parks and
Reserves.
9
11
Our Neighbourhoods
Program: 14 Residential Waverley
Activity
14.1 Waste Avoidance and
Recovery.
and Cleaning.
14.3 Landscape maintenance
traffic calming devices.
14.4 Maintain trees in streets
Measure
Target
Progress this
quarter
9
Domestic Waste collected weekly.
•
100%
Increase recycling.
•
5% per annum from base year 2004
Ç
Reduce waste to landfill.
•
1% per annum
Ç
Commercial Waste collected according to
individual contracts.
•
100%
9
•
90%
U
Dumped rubbish inspected for identification
for action and removed.
•
•
Maintenance cycle completed a minimum of
4 times per year.
Request for tree pruning meets service
standard.
•
Inspection/follow up - 90%
Removed - 100% with one week of
notification.
100%
•
9
9
9
9
12
Our Environment
Program: 15 Council Infrastructure/Building Assets
Activity
15.1 Stormwater Pollution
Control.
Measure
Target
Percent completion of activities identified
within the Integrated Stormwater
Management Plan.
•
90%
Response to environmental pollution
incidents.
•
Within service standard.
Progress this
quarter
Ç
9
13
Our Community
Program: 16 Services for Young People
Activity
16.1 Better Futures Project 1
(Young People 9-13).
Measure
Completion of action plan based on research
into needs of 9-13 year olds for services.
Target
•
Action plan finalised September
2005.
Progress this
quarter
9
Program: 17 Services for People with a Disability
Activity
17.1 Disability Planning.
Measure
Percent of remaining targets met in the
Disability Action Plan and Access Policy.
Target
•
Progress made on 100% of
remaining components of the plan.
Progress this
quarter
Ç
Program: 18 Services for People from Culturally and Linguistically Diverse Communities
Activity
18.1 Policy Implementation.
Measure
Target
Percent of targets met in Multicultural Policy.
•
components of the plan.
Percent of targets met in Aboriginal and
Torres Strait Islander Access and Equity
Policy.
•
Progress this
quarter
9
9
Program: 19 Library Services
Activity
19.1 Information Services.
Measure
Information inquiries successfully completed.
Target
•
90%
Progress this
quarter
9
14
Program: 20 Traffic and Transport Planning, Management and Regulation
Activity
20.1 Moving People More
Efficiently.
Measure
Vehicle registration.
Target
•
Equal to or less than base year
2004 (30,874).
•
•
October 2005
October 2005
•
3% shift per annum towards public
transport.
Progress this
quarter
Implementation of Transportation Policy:
Bus priority measures:
¾ Bondi Road
¾ Old South Head Road.
Model shift of trips by car to other forms of
transport.
Ç
Ç
Traffic congestion measures introduced:
Along main roads during week days:
• Parking patrols
• Vehicle speeds
•
•
Twice daily during peak hours.
Annual reduction from base year.
Along transport corridors on week-ends:
• Parking patrols
• Vehicle speeds.
•
•
Twice daily during peak hour.
15
Activity
20.2 Moving People Safely.
Measure
Target
Availability of mobility parking spaces.
•
Daily patrols of mobility spaces in
commercial areas.
Regular communication program for safe
driving, safe parking and education on traffic
and parking regulation.
•
Articles in various local papers,
targeting one aspect of driver safety
twice per quarter commencing July
2005.
School safety.
•
Up to five schools patrolled per
week in the am and pm peak.
Progress this
quarter
Ç
U
Ç
16
Activity
20.3 Improving Local Amenity.
Measure
Target
Parking patrols focused on commercial
areas:
• Bondi Beach
• Bondi Junction
• Local villages
•
Parking patrols focused on crowded
residential areas:
• Bondi Junction
• Bondi Basin
• Bronte
• Local Neighbourhoods
•
•
•
•
•
•
Bondi Beach – Patrolled in
accordance with SLA.
Bondi Junction – Patrolled at least
twice per day.
Local villages - Patrolled at least
once a week.
Bondi Junction - Patrolled at least
once per day.
Bondi Basin - Patrolled at least
twice per day weekend and once
per day weekdays.
Bronte - Patrolled at least once per
day.
Local Neighbourhoods - Every
area patrolled at least once per
week.
Minimum of 3 areas as reviewed
per annum.
Progress this
quarter
9
9
Review Residential Preferential Parking
Schemes.
•
Date of adoption of action plans to address
issues raised in parking surveys.
•
Within six (6) months of survey
results.
Percent of residents surveyed in the postimplementation phase of a new parking
scheme who say that parking amenity has
improved.
•
75%
•
100% in accordance with
Impounding Act.
9
9
17
Activity
20.4 Systems Review and
Improvement.
Measure
Implement stage 2 Best Practice Parking
Services Program.
Target
•
September 2005
Progress this
quarter
9
18
Program: 21 Community Planning and Policy Development
Activity
Measure
21.1 Strategic Urban Planning.
Percent of statutory requirements or Council
requests completed within agreed
timeframes for new or amended planning
policies including LEPs, DCPs,
Environmental Studies and Strategic Plans.
•
100% within agreed time frames.
Compliance with directions from State
government and Council to prepare and
amend planning instruments and policy as
required.
Review of Waverley Heritage Study
completed.
Improved consideration of sustainability in
the development assessment process.
•
To be completed within statutory
timeframes.
9
•
August 2006
9
•
Undertake spot audits of 15
development assessments each
year to ensure compliance with
local and state sustainability
policies.
Ç
21.2 Heritage Planning and
Conservation.
21.3 Sustainable Built Form.
Target
Progress this
quarter
9
19
Program: 22 Building Control
Activity
22.1 Development And
Building Control.
Measure
Target
Progress this
quarter
9
Median DA turnaround time compared to
Group 2 councils.
•
Median DA turnaround time to equal or
better the median level for Group 2
councils by 2005.
Number of appeals to Land and
Environment Court.
•
50%of appeals or greater to be settled
by consent orders, discontinued or
dismissed.
Ç
Percent of construction certificates issued
within a median turnaround time of 15
working days of application.
•
80% of all construction certificates.
9
Percent of building sites inspected within
24 hours of phone request or 48 hours of
written request.
•
100% of all inspections.
9
Nett dwelling completions.
•
Less than 0.5% per annum.
9
20
Our Organisation
Program: 23 Quality, Responsive Customer Service
Activity
Measure
Target
Progress this
quarter
9
23.1 Understanding customers
needs and expectations.
Develop and implement Customer
Service Survey Action Plan.
•
•
Developed by July 2005
Implementation commenced by August
2005
•
July 2005
U
23.2 Creating a service
culture.
Commence program of exit interviews
with customers.
Performance in customer service areas
against internal service standards.
•
75% of CARS requests meet service
standard.
90% of CARS completed within one
week of service standard.
U
•
23.3 Customer service
systems, processes and
Co-ordination.
Results from exit interviews with
customers.
•
Overall customer satisfaction score of
80% or better.
Performance in dealing with complaints.
•
90% of complaints finalised within
service standard.
Results from internal customer surveys.
•
Improvement in customer service Coordination to 1st and 2nd floor.
•
Overall customer satisfaction score of
80% or better.
2nd floor – All customers for these
services being attended to on ground
floor by July 2005
Improved sharing and co-ordination of
customer service information.
•
Customer service Leadership Team
meets monthly during 2005/2006
U
9
Ç
U
9
21
Our Organisation
Program: 24 Public Participation - Community Consultation
Activity
24.1 Community and customer
surveys and consultation.
24.2 Precinct system.
Measure
Target
Progress this
quarter
Ç
Percentage of scheduled consultations
and surveys conducted.
•
80%
Percentage of surveys, consultation plans
and results posted on intranet.
•
100% (>30 participants).
Ç
Adoption of action plans from survey and
consultation reports.
•
Within 2 quarter of receiving results.
Ç
Number of community consultations that
include strategies to target CALD
communities.
Number of Precinct meetings held and
attendance level.
•
20%
Ç
•
Precincts meet at least 3 times a year.
Ç
•
Using 1998/1999 as a base year
maintain or increase Precinct
attendance figures.
22
Our Organisation
Program: 24 Public Participation - Community Consultation
Activity
24.3 Regular consultative
forums.
Measure
Target
Progress this
quarter
Number of meetings of:
•
•
•
•
•
•
•
Disability Access Committee.
Multicultural Advisory Committee.
Major Events and Community Safety
Committee.
Public Arts Committee.
Waste & Resource Recovery
Customer Reference Panel.
Surf Life Saving Clubs in Waverley
Area.
Eastern Region Local Government
Aboriginal and Torres Strait Islander
Forum.
•
•
•
At least 6 per year
At least quarterly
At least quarterly
•
•
At least 3 a year
At least 2 a year
•
At least twice a year
Ç
•
At least monthly
U
Ç
9
9
Ç
Ç
Program: 25 Public Participation - Provision of Council Information
Activity
25.1 External
Communications.
Measure
Target
•
Publication of Community Newspaper.
•
Quarterly.
•
Redesign/upgrade website.
•
15% increase in visits each year from
base year (2004 505,500 visitors).
Progress this
quarter
9
Ç
23
Our Organisation
Program: 26 Open and Accountable Governance
Activity
26.1 Reports Required by
Legislation and
Government Departments.
26.2 Information Management
and Technology.
Measure
Target
Progress this
quarter
9
Percent of reports required by legislation
provided on time and in format required.
•
100%
Percent of availability (free of unplanned
downtime) of local area network.
•
95% average across system
9
Expansion of Land Information System
(LIS) developed and implemented.
•
July 2005
9
Implement Vital Records Disaster
Recovery Plan.
•
July 2005
Ç
Program: 27 Financial Management
Activity
27.1 Income Collection.
27.2 Expenditure Management.
Measure
Target
Amount of overall budgeted income target
met.
•
100%
Progress this
quarter
Ç
Amount of rates levied compared to
budget.
•
100%
Ç
Returns from key commercial investments
compared to budget.
Budgeted expenditure met overall.
•
95%
Ç
•
Kept at or below budget and reduced if
income not achieved.
Ç
24
Our Organisation
Program: 28 Strategic Asset Management
Activity
28.1 Asset Management and
Planning.
28.2 Capital Works.
28.3 Maintaining Quality and
Accessible Buildings and
Infrastructure.
28.4 Risk Reduction.
28.5 Fleet and Equipment
Maintenance.
Measure
Develop and maintain a Strategic Asset
Management Plan:
• Version 1 incorporating initial review
of costs to bring assets to acceptable
condition.
Percent of works delivered on time and
within budget in accordance with
approvals in the Capital Works Program
as reviewed quarterly by Council.
Percent of works completed on budget.
Target
Progress this
quarter
•
August 2005
U
•
90%
•
90%
U
Percent of works completed on time.
•
90%
U
Percentage of works over $50,000
subject to an access audit.
Percent of accepted recommendations of
public risk audits implemented.
•
100%
•
100%
Ç
Percentage of funded strategies from
annual Risk Reduction Plan implemented
Percent of vehicles and equipment
available for use on a daily basis.
•
100%
Ç
•
90%
9
25
Our Organisation
Program: 29 Staffing the Organisation
Activity
29.1 Occupational Health and
Safety.
29.2 Training and
Development.
29.3 Managing Performance.
29.4 Human Resource
Planning.
Measure
Target
Reduce the number of time lost injuries.
•
Less than 2004/2005 average
Progress this
quarter
Ç
Reduce the severity of injuries (net cost).
•
Ç
Reduced the duration of time lost injuries.
•
Ç
OH&S Committee meets.
•
Monthly
9
Strategies in OH&S Strategic Plan priority
improvement areas achieved.
Percentage of new staff trained in ethics,
OH&S, EEO.
•
80%
•
90%
Ç
Percent of scheduled components of
Training Plan delivered annually.
Managers and supervisors complete
compulsory Management Development
training.
•
85%
Ç
•
•
100% managers, 2005
75% supervisors, 2006
U
Percent of assessments completed within
4 weeks of due date.
Implement Human Resources Strategic
Plan.
•
100%
U
•
Commenced July, 2005
Ç
Ç
26
Bondi Junction
Vision: Bringing Bondi Junction alive as Australia’s best - integrated,
livable urban neighbourhood, offering a high quality of life and
commerce
Programs •
•
•
•
•
Place Management
Building and Environment
Economic Sustainability
Regulatory Activity
Transport
Significant Issues for 2005/2006
•
Finalise and implement the Town Square Development Control Plan.
•
Substantial progress on the new Bondi Junction LEP.
•
Completion of streetscape improvements in Oxford Street, West.
•
A review of traffic management and traffic flows following the completion of Westfield.
•
Proposed community satisfaction surveys on cleaning, open space and public space
amenity.
•
A continued focus on bring Bondi Junction alive with a program of cultural events.
•
The finalisation of service level agreements covering the provision of council services.
Progress on Significant Issues
•
The Bondi Junction Strategic Plan Local Environmental Plan amendment No. 6 and Draft
Town Square Precinct Development Control Plan (DCP) – which give effect to the
Town Square Precinct Master Plan (TSPMP) were on public exhibition until the end of
May 2005. The objective of the LEP amendment and draft DCP is to establish a planning
framework, which is consistent with the vision and development standards of the TSPMP.
Submissions from the exhibition were reviewed and incorporated into a report presented
to the September 2005 Council meeting where it was resolved that some height controls
be amended and the plan be re-exhibited. The LEP amendment and draft DCP are
currently being amended before being placed again on public exhibition.
27
•
The Bondi Junction Local Environmental Plan (LEP) and Development Control Plan
(DCP) will establish a planning framework which is consistent with the vision and
objectives of the Bondi Junction Strategic Plan and with the Department of Planning’s
state and metropolitan planning reforms. A consultant brief was prepared for this project
in accordance with the Local Government (Tendering) Regulation 1999. Detailed
proposals were sought from qualified consultants. A report recommending the
appointment of a consultant to undertake the project will be considered by Council in
October 2005.
•
The streetscape improvements in Oxford Street, West have been substantially
achieved - Four stages of the five stage project are complete- footpath and kerb and
guttering works scheduled for completion by December 2005, with road sheeting
scheduled for completion early 2006.
•
A brief to review traffic management and traffic flows following the completion of
Westfield has been prepared for Expressions of Interest. Four companies have been
invited to submit tenders for work, scheduled to commence in November 2005 for
completion by April 2006.
•
A community satisfaction survey (on cleaning, open space and public space amenity)
has been drafted to enable a baseline survey to be undertaken in December 2005.
•
The a number of cultural events have taken place in Bondi Junction during the quarter
including: NAIDOC week celebration held in July 2005, a spring program featuring
community and cultural participation held during September 2005 and an ongoing
program of market activities held four times per week. Planning continues for the annual
community cultural event, Global Table, to be held in April 2006.
•
Service level agreements have been drafted and prepared and are on schedule for
completion October 2005.
28
Bondi Junction
Program:
Place Management
1.1 Bondi Junction Place Management
Measure
Bondi Junction Committee meets as scheduled.
Target
•
100%
•
Target
Compliance with Service Level Agreement.
Business best practice environmental
management program established.
•
July 2005
Bondi Junction newsletter references to best
practice in waste management, recycling,
stormwater issues and graffiti removal.
•
At least one per quarter.
Target Achieved
Regular quarterly meetings held.
Program:
Building and Environment
2.1 Waste Management
Measure
High level of cleanliness in the public domain.
Cleanliness in the public domain – On Track
The Service Level Agreement for this and other activities is scheduled for completion in October
2005.
Best practice environmental management - Target Achieved
The Permanent Wave Business program was launched in the Bondi Junction catchment in May 2005.
The program is a voluntary environmental assessment and education program focused on reducing
the environmental impacts of Waverley businesses. To date, 80 high environmental risk businesses
in the Bondi Junction catchment have been assessed in terms of their environmental performance.
Reinspections are scheduled for completion by December 2005.
Bondi Junction newsletter - Target Achieved
The August 2005 Bondi Junction newsletter featured an article on graffiti removal.
Program:
Economic Sustainability
3.2 Positioning Bondi Junction
Measure
Targeted Tenanting Strategy adopted by local Real
Estate Agents.
•
Target
Vacancy rates reduced from 8.6% (base year
end 2003)..
Target Achieved
Vacancy rates for July and August 2005 at 8.2% this meets the target of less than 8.6%.
29
Bondi Junction
Program:
Regulatory Activity
4.1 Licensing, Compliance and Inspections
Measure
Percent of premises requiring registration that
achieve registration.
Target
•
90%
Percent of registered premises inspected annually.
•
90%
Percent of CARS requests completed within
service standard.
•
80%
Premises requiring registration – On Track
There are 273 premises in Bondi Junction that require registration. To date 190 have been registered
(70%). More detailed information is set out in the following table:
Food shops
Hair/Beauty/Skin Penetrations
Place of public entertainment
Place of Shared Accommodations
192 require rego
119 registered
62%
75 require rego
65 registered
87%
5 Require rego
5 registered
100%
1 require rego
0 registered
0%
Registered premises inspected – On Track
There are 273 premises in Bondi Junction that require inspection. To date 121 have been inspected
(44%). More detailed information is set out in the following table:
Food Shops
Place of Public Entertainment
192
98
Require inspection
inspected to date
51%
75
23
require inspection
inspected to date
31%
5
5
require inspection
inspected to date
100%
1
0
require inspection
inspected to date
0%
Place of Share Accommodations
CARS requests completed
Because of difficulties with report using the current CARS system this information is not available this
quarter. Service Desk, our CARS replacement is scheduled to be up and running in the 2nd quarter
and will allow reporting on this item when it is available.
30
Bondi Junction
Program:
Transport
5.1 Parking Management
Measure
•
Target
Patrolled at least once per day.
Target Achieved
All areas are patrolled at least once per day.
31
The Bondi Area
Vision: Protecting the existing spirit and evolving character and values of
our iconic Bondi Beach area, its unique assets and coastal
environment, while welcoming large numbers of visitors
Programs •
•
•
•
•
•
Place Management
Environment
Safety and Community Wellbeing
Moving Around Bondi
Bondi "Looking Good"
Regulatory Activity
•
Completion of the Bondi chapter of the Waverley Strategic Plan.
•
Further refinement and implementation of our Place Management approach.
•
Implementation of the recommendation of the Community Cultural Centre review.
•
Continuation of our successful Christmas/New year strategy for Bondi.
•
Installation of new visitor, regulatory and interpretative signage for Beach, Park and
Coastal walk.
•
Updating our Visitor Management strategy.
•
Development and implementation of the Bondi component of the ‘Looking Good’ strategy.
•
The Bondi chapter of the draft Waverley Strategic Plan was completed during the
quarter.
•
The Place Management approach is being further refined through:
32
•
The reformatting of service level agreements to reflect the organisational restructure and changes in service requirements;
•
The Bondi Beach Place Management Improvement Projects Team
reviewing waste management strategies to be implemented in the summer
period and assisting in the co-ordination of public place enhancements that
include a litter bin upgrade for the commercial area and pavement upgrade
in Lamrock Avenue;
•
•
The implementation of the Bondi Beach Beautification Program which
includes bill poster and graffiti removal during the summer period;
•
Condition surveys and service audits being undertaken monthly and issues
actioned promptly.
Implementation of the recommendations from the Bondi Pavilion Community
Cultural Centre Review are ongoing. Progress and achievements during the last quarter
included:
•
The recruitment of a temporary project officer to enhance the bar area,
establish operating procedures for the liquor licence and to prepare a
business case for applying for a Governors License;
•
Hiring guidelines and application forms have been reviewed and updated;
•
consultants have been engaged to design directional and information
signage for the Pavilion;
•
A new system for managing and hiring the Pavilion’s studios and recording
room has been established;
•
Benchmarking of fees and charges has commenced.
• The Christmas/New Year strategy to manage crowd behaviour, particularly in relation to
alcohol and safety, has been reviewed and refined. The strategy has been broadened to
include Dudley Page Reserve, Tamarama and Bronte Beaches. A project officer has been
recruited to co-ordinate the implementation of the strategy. The key activities of the strategy
are:
•
Strict enforcement of alcohol free zones across Bondi, Bronte and
Tamarama Beaches on Christmas Day;
•
A managed licensed event targeting locals and visitors within the Pavilion on
Christmas Day;
•
activities, rides and stalls along the Bondi beachfront targeting locals and
families between Christmas Day and New Year;
•
A large licensed New Years dance concert in Bondi Park extending into the
Pavilion with enforcement of the alcohol free zone outside of this area;
•
Managed family friendly activities at Dudley Page Reserve on New Years
Eve;
•
Implementation of a broad public relations campaign which includes press
releases and distribution of education material and information.
33
•
Installation of surf safety, regulatory/parks welcome and visitor information signs is
being rolled out in the Bondi to Bronte coastal zone signs in October 2005, prior to this
year's Sculpture by the Sea exhibition. Environmentally themed interpretive signs will be
installed in November 2005 along the Bondi to Bronte Coastal Walk. Both signage
projects will be officially opened at the end of November 2005, once all signs are installed.
• A comprehensive review of the 2002-5 Visitor Management Strategy will be undertaken
in the second quarter and a new Strategy developed.
• Work on the development of the Bondi Beach component of Council’s ‘Looking
Good’ Strategy will commence in the second quarter.
34
The Bondi Area
Program:
Place Management
6.1 Bondi Area Place Management
Measure
Performance on monthly Service Level
Agreements (SLA).
Percentage of CARS requests for Bondi Beach
Place actioned within service standards.
•
Target
100% activities as specified and within agreed
timeframe.
•
75% of CARS requests completed within
service standard.
•
90% of CARS completed within one week of
service standard.
Performance on Service Level Agreements – Target Achieved
100% of activities specified in the current service level agreements were undertaken during the
quarter. The SLAs are currently being reformatted to reflect the organisational re-structure and
changes in service requirements. There will also be changes to reporting standards as a result.
CARS requests actioned within service standards – Target Not Achieved
During the quarter, 72% of CARS requests were completed within the service level timeframe.
85% of CARS requests were completed within one week of the service standard.
6.2 Strategic Policies and Plans
Measure
Bondi Beach Use Strategy implemented.
Target
•
July 2005
On Track
In March 2005, Council resolved to control the proportion of fast food takeaway uses within a given
frontage (ie between two streets) in the Bondi Beach Precinct by amending Waverley LEP 1996.
Council also resolved to seek advice from the Department of Infrastructure, Planning and Natural
Resources (DIPNR) regarding the clustering proportion of 30 or 40 per cent.
35
The Bondi Area
Program:
Environment
7.1 Waste Management
Measure
Regular waste audits of abandoned waste and
bins left on streets.
Beach litter bins are less than 100% full.
•
Target
At least four times a week.
•
95% of the time.
Regular waste audits - Target Achieved
Waste audits of abandoned waste and bins left on streets were completed in the Bondi Beach place
area five times a week by either Council’s Waste Education and Enforcement Officer or Rangers.
They are conducted after 9.00am in the morning as a means of measuring compliance by tenants and
residents with the storage of their waste and recycle bins inside their properties. Council’s Waste
Services are measured for performance against the target of emptying the bins prior to 9.00am each
day. The waste audits also identify dumped rubbish and orphan waste throughout a number of
hotspots in the Place Management area. These are investigated and appropriate removal is
organised either by Council, or the person(s) found responsible for the dumping. The Rangers also
conduct random audits at other times throughout the day. The presentation of waste is given a rating
out of five. The average rating for the July to September 2005 quarter was greater than three.
Beach litter bins - Target Achieved
During the quarter there was only one day when the beach bins were overflowing. This means they
were less than full 99% of the time.
36
The Bondi Area
Program:
Safety and Community Wellbeing
8.1 Providing Recreational Opportunities
Measure
Bondi Beach and Park hire and usage policy
developed and adopted.
Target
•
September 2005
Target Not Achieved
This target was unrealistic due to a number of competing priorities (such as the development of the
Waverley Strategic Plan and preparing for the organisational re-structure). To expedite development
of the policy, the General Manager is commissioning a consultant during the next quarter to review
approval processes for events and activities at parks, beaches, road reserves and the like. The
consultant will document Council’s existing rules and identify gaps and policy issues that may need to
be addressed. He will then consider these issues in the context of the organisational restructure and
recommend where approvals processes should best sit.
8.2 Community Safety
Measure
Regular safety audits of the Bondi Beach Place
Management area completed and issues actioned.
Target
•
•
Audits – quarterly
Issues actioned – within two months of audit.
On Track
Council’s Bondi and Beaches Manager and Waverley Police’s Crime Prevention Officer undertook a
safety audit of the Bondi Beach area on 15 September 2005. Actions identified are currently being
implemented.
37
The Bondi Area
Program:
Moving Around Bondi
9.1 Parking Management
Measure
•
Target
Meet service level agreement standard.
Target Achieved
A minimum of four staff is assigned to patrol the Bondi Area including the meter parking areas,
Residential Parking areas and Queen Elizabeth Drive. This exceeds the current service level
agreement requirements.
38
The Bondi Area
Program:
Bondi - 'Looking Good'
Measure
Programmed park maintenance completed within
timeframe/standard specified in SLA.
Target
•
95%
Programmed maintenance of traffic calming
devices completed within timeframe/ standard
specified in SLA.
•
100%
Programmed maintenance of high profile gardens
completed within timeframe/ standard specified in
SLA.
•
95%
Programmed maintenance of grass verges
completed within timeframe/standard specified in
SLA.
•
95%
Beach Rake program completed in accordance
with timeframe and standard specified in SLA.
•
95%
Compliance with poster, sticker and graffiti removal
program of high profile areas in Bondi.
•
95%
Response to CARS requests for removal of
offensive graffiti and posters within 1 working day.
•
100%
Programmed cleaning and maintenance of Council
assets completed in accordance with SLA.
•
95%
Compliance with pool cleaning program for North
Bondi Pool.
•
95%
•
100% in accordance with Impounding Act.
Programmed park maintenance – Target Achieved
All programmed park maintenance in the Bondi area was completed in accordance with the SLA,
100% of the time during the quarter.
Programmed maintenance of traffic calming devices – Target Achieved
All programmed ‘soft’ landscape maintenance of the traffic calming devices in the Bondi area was
completed in accordance with the SLA, 100% of the time during the quarter.
Programmed maintenance of high profile gardens – Target Achieved
All programmed maintenance of street gardens in the Bondi area was completed in accordance with
the SLA, 100% of the time during the quarter.
39
The Bondi Area
Program:
10.1 Public Place Maintenance (continued)
Beach Rake program – Target Not Achieved
Cleaning of Bondi Beach by the beach rake in accordance with the SLA did not quite meet the target
of 95% completion (90% achieved) because of operator illness.
Compliance with poster, sticker and graffiti removal program – Target Not Achieved
85% achieved. A new program is being developed including a proposal to have a dedicated team
doing this work. There is programmed maintenance for the removal of graffiti, billposters and stickers
throughout the commercial and high traffic area, within the Bondi Beach Place Management Area
(BBPMA). This maintenance is conducted once a week from November through until April. In
addition to this weekly maintenance there are several mini blitzes that are conducted on a needsbasis, throughout the quieter months during the year. The removal program is also extended at
times, to include additional locations within the BBPMA.
Response to CARS requests for removal of offensive graffiti and posters – Target Not
Achieved
85% of offensive graffiti removal achieved.
Programmed cleaning and maintenance of Council assets – Target Achieved
Compliance with pool cleaning program for North Bondi Pool – Target Achieved
Abandoned cars removed – Target Achieved
All abandoned cars were removed from the streets in accordance with the requirements of the
Impounding Act. – 26 vehicles were removed by Council during the quarter.
40
The Bondi Area
Program:
10.2 Capital Works
Measure
Capital works projects for Bondi Pavilion
completed with allocated timeframe and budget.
Minor improvement program for Bondi Pavilion
reviewed and implemented.
Target
•
100%
•
Reviewed annually - July.
Capital works projects for Bondi Pavilion – On Track
60% achieved – Public Works and Services are currently working on three Bondi Pavilion projects.
These are:
1. Accessible Toilet - works commenced, anticipated to be complete by November 2005. This
project is on target for completion.
2. Waste Facilities Upgrade - the extension of the existing bin area to cater for additional
requirements. This project had an anticipated completion date of April 2005. The development
application is before Council for consideration.
3. Balcony Slab - Exploratory core drilling and exposing of the existing footings have been
conducted. Based on this information engineers are now documenting options for repair. Initial
completion date delayed to allow for further investigation noted above. Works now anticipated to
commence in the winter months of 2006.
Minor improvement program for Bondi Pavilion – On Track
A number of minor improvements to the Pavilion were undertaken during this period. Upgrades to the
Fire Services continued with the extension of the sprinkler reticulation throughout the building. The
Occupant Warning System was upgraded to include the pottery and craft rooms and other areas
where speakers were required. Reports were commissioned to assess the BCA compliance of the
mechanical air handling system, and noise attenuation in the theatre. The reports have been
received and recommendations have been made. Costs for the recommendations have been
estimated and the rectification work will be completed within the next quarter. Surface preparation
and painting continued during this quarter with the repainting of the High Tide Room, in the rear
courtyard. Dilapidated window and door joinery was removed and replaced in the pottery and craft
rooms.
41
The Bondi Area
Program:
Regulatory Activity
11.1 Enforcement of Council Regulations
Measure
Ranger patrols of Bondi Beach Place carried out in
accordance with the SLA requirements.
Target
•
90%
Target Achieved
Council rangers were required to carry out 616 patrols of the Bondi Beach Place during the first
quarter. These patrols consisted of:-.
• Bondi Beach & Pavilion
182 patrols required
169 patrols carried out
• Campbell Parade & Hall St
• Coastal walk / Bronte/Tamarama
Total patrols required for period
Total patrols carried out
637
602
93%
96%
95%
95% of patrols completed
11.2 Licensing, Compliance and Inspections
Measure
Percentage of registered premises inspected
annually.
Target
•
90%
There are 229 premises in Bondi that require inspection. To date 60 have been inspected (26%).
More detailed information is set out in the following table:
Food shops
42
173 require inspection
44 inspected
25%
7 inspected
21%
5 inspected
63%
4 inspected
27%
Our Neighbourhoods
Vision: Improving the look and feel of our important local
neighbourhoods, particularly our parks, playgrounds, streets and
local shops and schools.
Programs •
•
•
Village Centres and Gateways
Parks and Playgrounds
Residential Waverley
•
Bronte Commercial Centre DCP adopted and Bronte village public domain upgrade
completed.
•
Public domain design framework developed for all neighbourhood-shopping strips.
•
Public Place Management Plan completed and adopted.
•
Hewlett Street Reserve improvements designed and implemented.
•
The Bronte Commercial Centres Study assessed three commercial centres in Bronte at
Lugar Street/Macpherson Street; St. Thomas Street/Macpherson Street and the Bronte
Beach cafe strip and provided a draft DCP and a Public Domain Improvement Plan.
A report was presented to the July 2005 Finance, Ethics & Strategic Planning Committee
meeting where recommendations that the Public Domain Improvement Plan be adopted
and the draft Bronte Commercial Centres DCP be incorporated into a Local Village
Centres DCP were adopted.
The Bronte Commercial Centres DCP has been adopted as an interim Council Policy
pending completion of the Local Villages DCP. It was further agreed that the Lugar Street
Commercial Centre be upgraded as part of the “Looking Good Strategy”. Plans
indicating the extent of public domain improvements to the Lugar Street centre are
currently being prepared prior to consultation with the local community.
•
The Local Village Centres DCP is a new project which will address all council
neighbourhood centres in the Waverley local government area, other than Bondi Junction
and Bondi Beach which are covered by separate commercial centres/urban design
controls. A consultant brief was prepared and advertised in August 2005 for expressions
of interest from suitably qualified consultants.
43
The tender period closed on 13 September 2005 and 14 submissions were received.
The brief included the preparation of a Public Domain Improvement Plan for the
centres. Council Officers will assess the submissions before preparing a report to
Council recommending a consultant for this project.
•
The Public Place Action Plan for 2005/2006 was prepared and submitted to Council in
August 2005. The Plan has identified a number of enhancement strategies for the public
domain and work is progressing towards the implementation of these strategies.
•
A draft concept design for the Hewlett Street Reserve upgrade was prepared during the
quarter and publicly exhibited. The draft design was modified slightly following the
consultation period and is to be presented shortly to Council for adoption.
44
Our Neighbourhoods
Program:
12.1 Strategic Policies and Plans
Measure
Public Domain Improvement Plan for Bronte
Commercial Centres adopted.
Public place management plan completed.
Target
•
July 2005
•
August 2005
Public Domain Improvement Plan for Bronte Commercial Centres - Target Achieved
The Public Domain Improvement Plan for Bronte assessed three commercial centres in Bronte at
Lugar Street/Macpherson Street; St. Thomas Street/Macpherson Street and the Bronte Beach cafe
strip and provided a draft DCP and a Public Domain Improvement Plan.
A report was presented to the July 2005 Finance and Strategic Planning Committee meeting where
recommendations that the Public Domain Improvement Plan be adopted and the draft Bronte
Commercial Centres DCP be incorporated into the Local Village Centres DCP were adopted. This
Plan (ie Local Village Centres DCP) is a new project which will address all council neighbourhood
centres in the Waverley local government area, other than Bondi Junction and Bondi Beach which are
covered by separate commercial centres/urban design controls. A consultant brief has been prepared
and will now be advertised for expressions of interest from suitably qualified consultants.
Public place management plan - Target Achieved
This plan was completed through a committee. This will form an integral part of Council’s “Looking
Good” strategy.
12.2 Public Place Maintenance and Cleaning
Measure
•
90%
Mowing and weeding as per schedule.
•
90%
Improved maintenance of village centres.
•
Standard set in Public Place Management
Plan.
Commercial Waste collected daily.
•
90%
Dumped rubbish inspected for identification for
action and removed.
•
•
Inspection/follow up – 90%
Removed – 100% with one week of
notification.
Maintenance of landscaped traffic calming devices
completed a minimum of 4 times per year.
•
100%
Maintenance of trees in streets.
•
service standard.
Target
Maintenance and cleaning – Target Not Achieved
75% achieved due to one team being out of action.
45
Our Neighbourhoods
Program:
12.2 Public Place Maintenance and Cleaning (continued)
Mowing and weeding – Target Achieved
Improved maintenance of village centres – Target Achieved
Commercial Waste collected – Target Achieved
All commercial waste collected as per individual agreements
Dumped rubbish - Target Achieved
In the reporting period, Council’s Waste Education and Enforcement Officer investigated 100%, of the
823 reported dumped rubbish complaints, within the service standard. During this time, 29 Clean up
Notices, 23 Notices to Comply, and 10 Infringements were issued. Of the investigated complaints,
40% were referred for waste collection by Council.
Maintenance of landscaped traffic calming devices - Target Achieved
‘Soft’ landscape maintenance of all traffic calming devices in the Council area was undertaken at least
once during the quarter.
Maintenance of trees in streets - Target Achieved
95% of CARS requests for street tree maintenance were completed within the relevant service
standard during the quarter.
46
Our Neighbourhoods
12.3 Licensing, Compliance and inspections
Measure
Percent of registered premises inspected annually.
Target
•
90%
Percentage of building sites inspected with 24
hours of request.
•
90%
Parking patrols focused on crowded residential
areas:
• Bronte
• Other villages
•
A different area patrolled at least one day per
week.
There are 316 premises in Bondi that require inspection. To date 54 have been inspected (17%).
More detailed information is set out in the following table:
Food shops
31 inspected
18%
16 inspected
20%
2 inspected
40%
5 inspected
9%
Building sites inspected – Target Achieved
100% of requests for building site inspection were undertaken within the specified time.
Parking patrols – Target Achieved
Patrol numbers exceeded those required by the Service Level Agreement.
47
Our Neighbourhoods
Program:
Parks and Playgrounds
13.1 Accessible and Safe Open Space
Measure
Monitoring of playgrounds and fitness courts:
Target
•
High use playground (Waverley Park)
inspected daily.
•
100% of checklist completed daily.
•
Playgrounds inspected monthly to a
documented checklist.
•
100% of checklists completed for each month.
Target Achieved
Throughout the quarter, playgrounds in major parks were inspected daily with checklists completed
100% of the time.
All other playgrounds in the Waverley area were inspected at least monthly during the quarter with
checklists completed 100% of the time.
13.2 Cleaning Recreational Facilities, Parks and Reserves
Measure
Target
Emergency cleaning of Council reserves
• 100% of CARS requests completed within
undertaken within 24 hours of working day.
service standards.
Parks and reserves cleaned weekly.
•
95%
Major parks (Waverley Park, Thomas Hogan
Reserve) cleaned daily.
•
95%
Emergency cleaning of Council reserves – Target Achieved
Throughout the quarter, 100% of CARS requests for emergency cleaning of Council’s reserves were
completed within the service standard.
Parks and reserves cleaned weekly - Target Achieved
100% of all Council reserves (except major parks) were cleaned at least once weekly during the
quarter.
Major parks cleaned daily - Target Achieved
Throughout the quarter, 100% of all major parks were cleaned daily.
48
Our Neighbourhoods
13.3 Landscape Maintenance in Parks and Reserves
Measure
Daily maintenance for major parks (Waverley Park • 95%
& Thomas Hogan Reserve).
Other parks and reserves maintained to a 6 week
program.
•
Target
95%
Daily maintenance for major parks - Target Achieved
Throughout the quarter, daily landscape maintenance of all major parks in the Waverley area was
undertaken 100% of the time.
Other parks and reserves maintained - Target Achieved
All other parks and reserves in the Waverley area were maintained at least once every 6 weeks
during the quarter
13.4 Maintain Trees in Reserves
Measure
Request for tree pruning meets service standard.
•
Target
service standard.
Target Achieved
Throughout the quarter, 92% of CARS requests to prune trees in Council reserves were completed
within the service standard.
49
Our Neighbourhoods
Program:
Residential Waverley
14.1 Waste Avoidance and Recovery
Measure
Domestic Waste collected weekly.
•
100%
Increase recycling.
•
5% per annum from base year 2004
Reduce waste to landfill.
•
1% per annum
Commercial Waste collected according to
individual contracts.
•
100%
Target
Domestic Waste collected - Target Achieved
Increase recycling – On Track
Preliminary data indicates that recycling rates have increased as a result of the introduction of the
new mobile garbage bin service.
Reduce waste to landfill - On Track
Preliminary data indicates that garbage tonnages have decreased as a result of the introduction of the
new mobile garbage bin service
Commercial Waste collected according to individual contracts - Target Achieved
14.2 Public Place Maintenance and Cleaning
Measure
•
90%
Dumped rubbish inspected for identification for
action and removed.
•
•
Inspection/follow up - 90%
Removed - 100% with one week of
notification.
Target
Maintenance and cleaning - Target Not Achieved
75% achieved due to one team being out of action.
Dumped rubbish - Target Achieved
In the reporting period, Council’s Waste Education and Enforcement Officer investigated 100%, of the
823 reported dumped rubbish complaints, within the service standard. During this time, 29 Clean up
Notices, 23 Notices to Comply, and 10 Infringements were issued. Of the investigated complaints,
40% were referred for waste collection by Council.
Resource Recovery staff removed all dumped rubbish within one week of notification.
50
Our Neighbourhoods
14.3 Landscape Maintenance Traffic Calming Devices
Measure
Maintenance cycle completed a minimum of 4
times a year.
Target
•
100%
Target Achieved
‘Soft’ landscape maintenance of all traffic calming devices in the Council area was undertaken at least
once during the quarter.
14.4 Maintain Trees in Streets
Measure
Request for tree pruning meets service standard.
•
Target
service standard.
Target Achieved
95% of CARS requests for street tree maintenance were completed within the relevant service
standard during the quarter.
51
Our Environment
Vision: Looking after our beaches, coastal reserves, coastal walks, our
unique natural environment and the safety of people who use them.
Programs •
Council Infrastructure Building Assets
•
Implementation of Waverley Tree Management Plan.
•
Development of the Greenlinks strategy and implementation of a pilot project.
•
Progress with projects funded by the Environmental Levy.
•
Reduction in greenhouse gas emissions from Council operations.
•
Development of best practice environmental policy.
•
Works commenced arising from the Tamarama Park Plan of Management.
52
•
A tree management plan has been prepared and publicly exhibited with the
consultation period being extended to the end of July 2005. Some further changes have
been made to the plan following the consultation period and the plan documents are
being professionally edited to make them more legible and accessible. The final draft of
the plan is now expected to be presented to Council for adoption during the second
quarter.
•
A Greenlinks Project Manager has been appointed. An interdepartmental Greenlinks
Working Group has been established, which has agreed on the scope of the project.
The project has been broken up into stages. Stage 1 inception and information
gathering has been completed. Stage 2 involves mapping links and this has been
initiated.
•
All environmental projects funded by the Environment Levy for the 2004/2005
financial year are currently running on time and within budget. Progress in the last
quarter includes completion of the Bronte Gully Stormwater Feasibility Study,
commencement of an environmental awareness survey of Waverley residents,
completion of stormwater improvement works at Hunter Park, and commencement of
environmental signage installation in the Waverley coastal zone.
•
As part of our commitment to greenhouse gas reduction, Council has been
implementing various programs identified within the Waverley Greenhouse Gas
Reduction Action Plan (2003). Progress in the last quarter included the purchase of
25% of our energy requirements from alternative green energy sources (including solar,
wind, hydro, and landfill gas) in five of our corporate buildings, installation of bike
facilities at Bondi Junction and Bondi Beach, commencement of the Waverley
Greenlinks project to encourage walking and cycling throughout Waverley, the allocation
of four car parking spaces for car share operations, and the continuation of a
Compressed Natural Gas (CNG) trial in Council heavy fleet vehicles in partnership with
the Australian Greenhouse Office.
•
A range of best practice environmental policies have been reviewed and developed
during the reporting period including a review of Council's corporate Environmental
Policy, the development of an Asbestos Policy for the Waverley LGA and complaints
handling procedure, and the further roll out of the Waverley Council Environmental
Management System in which 29 environmental management plans have been
developed for high environmental risk Council activities. In addition, the commencement
of the Bondi Junction Commercial Centre Planning Review includes a strong
sustainability component.
•
The draft plan of management for Tamarama Park is still being finalised following
additional community consultation required by Council. It is now expected the draft will
be presented to Council for adoption during the second quarter. Any works arising from
the plan would not commence until 2006
53
Our Environment
Program:
Council Infrastructure Building Assets
15.1 Stormwater Pollution Control
Measure
Percent completion of activities identified within the
Integrated Stormwater Management Plan.
Response to environmental pollution incidents.
Target
•
90%
•
Within service standard.
Completion of activities Integrated Stormwater Management Plan - On Target
The implementation of scheduled activities within Council’s Integrated Stormwater Management Plan
for the 2004/2005 financial year is currently running on time and within the budget allocation.
Significant achievements in the last quarter have included:
•
•
•
•
•
Implementation of the Waverley Permanent Wave Business program in the Bondi Junction
catchment. The program is a voluntary environmental assessment and education program
designed to work with local businesses to reduce their environmental impacts. To date, 80 high
environmental risk environmental assessments have been completed in Bondi Junction.
Reinspections are scheduled for completion in December 2005.
Commencement of an environmental awareness survey of Waverley residents to direct future
environmental programs.
Continuation of Coastal Walk Bush Regeneration Works extending from Notts Avenue to
Tamarama Beach.
Completion of stormwater remediation works at lower Hunter Park.
Continued implementation of the Environmental Management System for Council operations. To
date, over 29 environmental management plans have been developed for high environmental risk
Council activities.
Environmental pollution incidents - Target Achieved
In the reporting period, Council received 77 environmental pollution complaints. Of these, 99% were
actioned within the service standard.
54
Our Community
Vision: Promoting diversity and a friendly, safe, involved community with
a great cultural life and a strong sense of civic pride: a community
that provides self sustaining, easy to access, affordable facilities
and support services for all its members and strengthens our social
fabric.
Programs •
•
•
•
Services For Young People
Services for People With A Disability
Services for People From Culturally And Linguistically
Diverse Communities
Library Services
•
Implementing the Community Safety Plan.
•
Improved programs for young people.
•
Meeting targets set in our Disability, Multicultural and Aboriginal and Torres Strait Islander
Policies and Action Plans.
•
Maintaining quality childcare services.
•
Providing a range of quality services for older people and following up issues from the
2004 Aged Care Forum.
•
Improved co-ordination of our arts and cultural programs.
•
Two projects funded by the Attorney General’s Department under the Community Safety
Plan were well progressed by June 2005. The Bondi Junction Youth Protocol provides a
clear set of guidelines to ensure that everyone feels safe and welcome in the Bondi
Junction CBD. Implementation continued in this quarter with distribution of the protocol to
schools. The Bondi Beach Alcohol Management strategy was designed to promote a
safe and enjoyable social environment at Bondi Beach over Christmas and New Year
2004 and was highly successful with the message about no alcohol being allowed on the
beach getting wide coverage
This quarter, three new project proposals were developed in consultation with
stakeholders. These focus on strategies for addressing domestic violence through
support of the ‘Staying at home leaving violence court support project’, and alcohol
related crime through projects addressing street safety, the laws relating to the
responsible serving of alcohol, and binge drinking amongst young people.
55
•
The 1st stage of the Better Futures Pre Teens research project concluded at the end of
this quarter. This research detailed in the following report has identified gaps in services
for after school and recreational activities for young people and made useful
recommendations about improvements to services. The report has been submitted for
approval to the Families First Senior Officers Group for South East Sydney.
A second project, also funded under the Better Futures Program, which aims to enhance
the viability of local networks for youth services in order to improve service delivery has
led to the development of the Eastern Sydney Youth Services Network, which has met
regularly over the past 6 months and been supported by a project officer.
Both projects received enhanced funding for 2005/2006 in the last quarter. These funds
will enable two pilot programs, which will test recommendations in the first project
including the opportunity to bring together some of the smaller Out Of School Hour
services to deliver more interesting and expanded activities. The second project will
include the provision of training sessions around improving the image of young people.
•
Significant progress was made this quarter on meeting targets in our Disability,
Multicultural and Aboriginal and Torres Strait Islander polices and action plans.
Progress is detailed fully in the body of this report.
•
Childcare was provided in the last quarter to over 470 families in the 3 child care centres
and through Family Day Care. Numbers of children enrolled were in excess of expected
numbers in each centre. The centres have also almost finalised placements for next year.
The state wide shortage of child care staff and in particular early childhood teachers has
continued to impact on the centres with some difficulty experienced in recruitments. Key
staff have now been recruited for next year by utilising agencies to assist with permanent
placements and by retaining staff who are in training.
Family Day Care has 31 registered carers this quarter and more than 200 families
accessing care. This excellent result is timely as the Federal Government is introducing
new measures to assess funding levels which are expected to impact detrimentally on
services.
Gardiner Child Care and Family Day Care have finalised accreditation over the past 12
months while Bronte and Waverley will be re assessed early next year. Gardiner Child
Care was licensed in the last quarter and Family Day Care and Bronte have submitted
documentation for licensing due in the next two quarters.
•
56
Council continued to provide quality service for older people throughout the quarter
including Seniors Centre Activities, Meals on Wheels and Home Library Services. A
number of actions were taken this quarter to address the issues arising out of the 2004
Aged Care Forum. Community Services continued to collect and analyse information
about Waverley’s ageing population. This information has been shared with Council’s
Planning and other key officers, and will be documented for the public in Council’s Social
Plan due in December this year. Council has also set aside funds for a project to explore
the issues as they relate to planning controls.
•
Improvements have been made to the co-ordination of advertising and promotion of
a range of arts and cultural events, which occur through the Pavilion, Community
Services and the Library. This has happened particularly with events occurring for
NAIDOC Week. Events that took place this quarter are documented later in the body of
this report.
57
Our Community
Program:
Services for Young People
16.1 Better Futures Project 1 (Young People 9-13)
Measure
Completion of action plan based on research into
•
needs of 9-13 year olds for services.
Target
Action plan finalised September 2005.
Target Achieved
The first stage of the Better Futures Pre Teens Research Project concluded in September 2005.
Funded through the Department of Community Services, the project covered the Eastern Suburbs
region and aimed to identify gaps in existing Out Of School Hours Care (OSHC) and recreational
services, obvious barriers to participation and to gain children’s input on preferred activities. The
project arose from concern in Waverley that children were not accessing services after about the age
of 10yrs and a need to understand better what was happening with them.
Methodology included over 200 surveys to OSHC services, surveys of parents and staff, focus groups
and interviews with children in school and OSHC centres, online surveys, web based research and a
review of national and international research. The final report was presented to the Better Futures
working group and was favourably received. As a result a project is being developed around some of
the recommendations to be presented to the Families First and Better Futures Senior Officers Group
for funding. General recommendations were developed as well as more specific recommendations
around each LGA.
It was clear from the research that programs can become unattractive to children after the age of 10
years because they are more focused on younger children. Parents who are able to pay for
interesting after school recreational programs are reasonably well served and have some choices but
affordability is a problem for some groups. Promotion and information about activities needs
improvement.
There is a need for better integrated planning for care and recreational services for this age group so
that services are able to develop more interesting programs in a collaborative way. Training is an
issue and the need for a greater range of skills amongst OSHC staff was identified. Actions identified
in the report have been included in the development of a new project for possible funding. Others will
be taken up in action planning for the Council’s next Management Plan.
The second stage of the project will include the development of two pilot programs, which will test out
some of the recommendations.
58
Our Community
Program:
Services for People with A Disability
17.1 Disability Planning
Measure
Percent of remaining targets met in the Disability
Action Plan and Access Policy.
•
Target
Progress made on 100% of remaining
On Track
Progress was made on at least 20% of the remaining components of the Disability Action Plan Action
Plan as follows:
• Council Buildings and Facilities
Access audits were obtained for a number of major Council projects, such as 158 Carrington Rd
Affordable Housing redevelopment; and improvements to the Bondi Pavilion accessible toilet facilities.
• Footpaths
Accessible Footpaths Plan implementation continues, with work to commence soon on Birrell St and
priority areas nominated for 2005/2006.
• Major Parks
Disability access has been a consideration in the development of plans for Tamarama Park, and the
Coastal Walk upgrades at Marks Park and Waverley Cemetery.
• Signage
Access Audit was obtained for the Beaches and Coast Walk Regulatory and Visitor Management
signage project. Additional signage and footpath markings were installed at Chambers to indicate the
location of the access ramp and accessible car parking.
• Customer Service
Council continues to provide training in disability awareness for all new staff and all frontline staff.
• Information
Information about the location of accessible car parking spaces is now posted on Council’s website.
• Direct Services
In August 2005, Waverley Works commenced providing employment services for people living with
HIV/AIDS and Hepatitis C, sole parents and people with a mental illness at the new East Sydney
office.
Council continued to provide:
• Accommodation and support services for people with a mild intellectual disability through the
Waverley Community Living Project;
• Shopping and meals services for frail aged and disabled people through the Waverley Meals on
Wheels and Shopping Service;
• Home lending services through the Home Library Service;
• Social contact and activities, including door to door transport, for frail aged and disabled residents
through the Waverley Community and Seniors Centre; and
• Services and specialised support for children with special needs and their families through the
Family Support Program and Council’s child care centres.
• Transport and Parking
A Hotline telephone number is now displayed on all accessible car parking signage, for reporting
abuse by motorists who do not display current mobility parking authorities.
• Development Control
An access auditor was appointed in September, to report to Council on access to, and within, the
Bondi Icebergs building.
59
Our Community
Program:
Services for People with A Disability
17.1 Disability Planning (continued)
• Implementation and Monitoring
Annual monitoring of the Disability Action Plan and Access Policy, which commenced in February
2005, was completed in July 2005. The Director of Library and Community Services reported on
progress in her Department, at the Committee’s July 2005 meeting.
Specific targets relating to disability access have been incorporated into the Waverley Strategic Plan
and Management Plan 2005/2009.
• Consultations and Representations
Actions taken by the Access Committee over the course of the July - September 2005 quarter
included:
• Attending a consultation meeting convened by the Mayor with Westfield Bondi to discuss access
issues in and around the centre, including accessible car parking and signage, sound levels within
the centre, bus stops, Grosvenor St taxi rank;
• Continued input into Development Applications, as requested by P&ES representative;
• Representations to Woollahra Council regarding the future use of the Watson’s Bay Tea Rooms,
and to the Minister for Health and Ageing regarding disability access in Medicare offices;
• Submission to Centennial & Moore Parks Trust on the Centennial Parklands Draft Plan of
Management; and
• Input on major Council projects.
60
Our Community
Program:
Services for People from Culturally and Linguistically Diverse
Communities
18.1 Policy Implementation
Measure
Percent of targets met in Multicultural Policy.
Percent of targets met in Aboriginal and Torres
Strait Islander Access and Equity Policy.
•
•
Target
Progress made on 20% of components of the
plan.
Progress made on 20% of components of the
plan.
Multicultural Policy – Target Achieved
Progress was made on at least 20% of components of Council’s Multicultural Policy, as follows:
• Festival of the Winds
The 27th Annual Festival of the Winds was held on the 11th September. Kite flying is a traditional
element of celebration across many cultures and the Festival celebrates diversity through kites,
multicultural food, music and dance. This year’s performances showcased West Indian, Brazilian,
Argentinian, Chinese, Spanish, Pacific Islander, African, Indian and Indigenous cultures. To
encourage active participation, free dance workshops were offered, and hundreds of local school
children participated in kite making workshops in the lead up to the Festival.
• Language Aides Program
The first round of review and renewal of the Language Aides Program was completed during the
quarter. The language aide data collection form was revised and updated and an information session
on good practice under the new guidelines was provided for all language aides in August 2005. To
promote awareness of the availability of language aides, stories on the program were included in the
July and August 2005 editions of Pipeline, and the Spring edition of Waverley in Focus.
• Library Community Language Resources
The Library continued to extend its community language resources. This quarter the Library
purchased 140 books in Chinese, 74 in Hungarian and 60 in Polish.
• Bondi Pavilion Community Cultural Centre
The Bondi Pavilion Community Cultural Centre encourages and assists a diverse range of
communities to find cultural expression, and provides opportunities for cultural exchange. People of
many cultures are involved with the Centre as performers, artists, tutors, participants and audience.
Activities this quarter included:
• People, Places and Pelicans, an exhibition of photographs and paintings by Alan Rozen, covering
his extensive journeys across 35 countries;
• Traveller 2005, an exhibition of paintings by Victoria Shenow, exploring and celebrating her inner
and outer world;
• A return season of the theatre production, My Father’s Hands, by comedian George Smilovich,
and presenting the story of his pianist father who “escaped 5 countries – from Romania to
Palestine, Cuba to El Salvador and Guatemala before settling in Australia;
• A theatre presentation by Capoeira Brazil tracing the history of the art form;
• Regular classes and activities such as African dance and drumming, Aikido, Wu Tao, Qigong,
Latin dance and Capoeira;
• The September school holiday program, which involved the employment of many CALD tutors
offering a wide variety of cultural activities.
61
Our Community
Program:
Services for People from Culturally and Linguistically Diverse
Communities
18.1 Policy Implementation (continued)
Aboriginal and Torres Strait Islander Access and Equity Policy – Target Achieved
Progress was made on at least 20% of components of Council’s Aboriginal and Torres Strait Islander
Access and Equity Policy, as follows:
• NAIDOC week (3-10 July 2005)
Council celebrated NAIDOC Week with a number of events including:
• A group of Eleven Artists – an exhibition of paintings at Waverley Library;
• Boomalli Members Show – an exhibition of paintings and photographs at Bondi Pavilion Gallery;
• Yidaki Didg and Dance in Australia – a free show held as part of the school holiday program,
which also included Indigenous Painting Workshops for children with Indigenous Artist, Nicole
Phillips.
For the month of July 2005, Oxford St Mall was lined with banners featuring the work of Gordon
Syron, father of contemporary Aboriginal Art. Activities were also held in the mall throughout NAIDOC
week, including face painting, dot painting classes, indigenous cooking and taste testing, and story
telling.
• Sorry
As part of its reconciliation activities, the Eastern Region Local Government Aboriginal and Torres
Strait Islander Forum arranged for the inclusion of a topic on reconciliation in the Premier’s High
Schools Debating Competition. Debate of “The Prime Minister should say sorry” was held in August.
Forum members attended, and provided awards for the finalists.
Program:
Library Services
19.1 Information Services
Measure
Information inquiries successfully completed.
Target
•
90%
Target Achieved
The Information Request Completion Rate is a measure that is defined by PLEG (the Public Libraries
Evaluation Group) and is based on a quarterly sampling undertaken by most public libraries during
the year. For the sample period of August 22nd to 28th, the library recorded 1,696 requests of which
91.6% were finalised on the same day.
62
Vision: Encouraging more use of and better public transport, much more
walking and cycling and the efficient and safe use of cars and
parking spaces.
Programs •
Traffic and
Regulation
Transport
Planning,
Management
and
•
Implementation of bus priority measures.
•
Implementation of Pedestrian Access and Mobility Plan.
•
Installation of additional facilities for bike riders.
•
Reduced traffic speeds on local roads in Bronte and Bondi.
•
Completion of the Seven Ways project at Bondi.
•
Improvements to car parks at Bondi and Bronte.
•
Investigations have been completed for bus priority lanes on Bondi Road. A report has
been prepared for the November 2005 Traffic Committee making recommendations for
priority lanes and hours of operation for the lanes.
•
Implementation of the Pedestrian Access and Mobility Plan has been ongoing for the
last two years. Bondi Road and Bronte Road kerbs and pram ramps have been
completed. Oxford Street West is nearing completion, including pram ramps. All designs
for other locations, such as Seven Ways, now routinely incorporate access features.
•
Several bike facilities were installed last year at Bondi Junction Interchange and in and
around Westfield. Westfield has also installed bike lockers. Bike racks have been
installed at Bondi and Bronte Beaches. Further funding has been made available to
continue the program this year. Locations will be determined in conjunction with the
implementation of Stage 2 of the Bike Plan. Bike facilities installed to date show a very
high degree of use
•
Funding has been made available in this years Capital Works Program to introduce 40kilometre zones in Bondi and Bronte around selected schools.
63
•
The design for Seven Ways has been agreed after extensive consultation. Further
consultation has now been arranged for November 2005 to seek community comment on
the “looking good” components of the scheme. A report on the outcome of this
consultation will go to the December 2005 Council meeting.
•
The current arrangements for operation of Bondi Beach car park by an external
contractor are to cease. From 14 November 2005 Council will operate the car park direct,
in line with other car park businesses operated by Council. This should provide for better
and safer operation of the car park and improved access.
64
Program:
Traffic and Transport Planning, Management and Regulation
20.1 Moving People More Efficiently
Measure
Vehicle registration.
•
Target
Equal to or less than base year 2004 (30,874).
•
•
October 2005
October 2005
•
3% shift per annum towards public transport.
•
•
Twice daily during peak hours.
•
•
Twice daily during peak hour.
Implementation of Transportation Policy:
• Bus priority measures.
¾ Bondi Road
¾ Old South Head Road.
Modal shift of trips by car to other forms of
transport.
Traffic congestion measures introduced:
Along main roads during week days:
• Parking patrols
• Vehicle speeds
Along transport corridors on week-ends:
• Parking patrols
• Vehicle speeds.
Vehicle registration
Vehicle registration data for 2005 is not yet available from the Roads and Traffic Authority
Implementation of Transportation Policy – On Track
• A report regarding improved bus priority measures on Bondi Road during weekends and Public
Holidays and during the summer months will be discussed at the November 2005 Waverley Traffic
Committee meeting.
• Bus Priority measures in Old South Head Road are still being discussed with Sydney Buses.
• Modal Shift data is not yet available.
Traffic congestion measures introduced – On Track
• Parking Services staff patrols all main roads (Bondi Road, Old South Head Road and Carrington
Road/ Council Street) during the morning and afternoon peak hours.
• Vehicle speed data is not yet available for the main roads and transport corridors yet.
65
Program:
20.2 Moving People Safely
Measure
Availability of mobility parking spaces.
•
Target
Daily patrols of mobility spaces in commercial
areas.
Regular communication program for safe driving,
safe parking and education on traffic and parking
regulation.
•
Articles in various local papers, targeting one
aspect of driver safety twice per quarter
commencing July 2005.
School safety.
•
Up to five schools patrolled per week in the
am and pm peak.
Availability of mobility parking spaces – Target Achieved
All mobility parking spaces in Waverley are patrolled at least once per day.
Regular communication program for safe driving, safe parking and education on traffic and
parking regulation – Target Not Achieved
A consultant has been hired to prepared articles on different topics during 2005/06. First article
published in “ Waverley in Focus”
School safety – Target Achieved
At least one school is patrolled per day.
In additional, a speed board has been purchased to monitor and advise motorists of speeds near
schools.
66
Program:
20.3 Improving Local Amenity
Measure
Parking patrols focused on commercial areas:
• Bondi Beach
• Bondi Junction
• Local villages
•
•
•
•
Target
Bondi Beach – Patrolled in accordance with
SLA.
Bondi Junction – Patrolled at least twice per
day.
Local villages - Patrolled at least once a
week.
Parking patrols focused on crowded residential
areas:
• Bondi Junction
• Bondi Basin
• Bronte
• Local Neighbourhoods
•
•
Review Residential Preferential Parking Schemes.
•
Minimum of 3 areas as reviewed per annum.
Date of adoption of action plans to address issues
raised in parking surveys.
•
Within six (6) months of survey results.
Percent of residents surveyed in the postimplementation phase of a new parking scheme
who say that parking amenity has improved.
•
75%
•
100% in accordance with Impounding Act.
•
Bondi Junction - Patrolled at least once per
day.
Bondi Basin - Patrolled at least twice per day
weekend and once per day weekdays.
Bronte - Patrolled at least once per day.
Local Neighbourhoods - Every area
patrolled at least once per week.
Parking patrols commercial areas - Target Achieved
The targets for commercial area patrols are being met.
Parking patrols crowded residential - Target Achieved
The targets for residential area patrols are being met.
Residential Preferential Parking Schemes reviews – Target Achieved
Reviews have taken place in Bondi Junction east, St James Road, York Road and Rawson Avenue.
Abandoned cars removed - Target Achieved
All abandoned cars were removed from the streets in accordance with the requirements of the
Impounding Act.
67
Program:
20.4 Systems Review and Improvement
Measure
Implement stage 2 Best Practice Parking Services
Program.
Target
•
September 2005
Target Achieved
Implementation of Stage 2 (Hand Held Electronic Infringement Issuing Devices) has commenced.
The first electronic infringements will be issued in October 2005.
68
Vision: Integrating excellent environmental, social and physical planning
and regulation to achieve great looking, sustainable and accessible
buildings, streetscapes and neighbourhoods.
Programs •
•
Community Planning and Policy Development
Building Control
•
Completion of the Waverley Strategic Plan, Council’s first medium term strategic plan.
•
Finalisation and adoption of the ArtsPlus Plan.
•
Completion of the Waverley Heritage Review.
•
Continuing to improve our DA processing times, while improving our development control
policies.
•
Waverley’s Strategic Plan, Waverley Together, is based on Councillor and community
input obtained through the consultation process. It combines community outcomes with
comprehensive technical work done by Council staff. In this quarter substantial progress
was achieved with the production of a draft plan for adoption by Council for exhibition. It
puts forward a new Vision for Waverley and a new Mission for Council. The seven
chapters in the plan focus on either a key place or theme. Broad Directions, Strategies
and examples of specific plans and actions are found in each chapter. During the
exhibition period (November 2005 – January 2006) a web based survey will be available
on Council’s Homepage to assist the community provide input on Waverley Together.
•
A draft Arts Plus Plan has been completed and will be considered by Council in
November. Arts Plus expands on the broad cultural directions identified in Waverley
Together, and includes a range of actions that will contribute to a lively and culturally rich
Waverley.
•
The Draft Waverley Heritage Assessment has been completed and recommends the
listing of 189 proposed heritage items and 10 proposed heritage conservation areas. On
6 September 2005, Council resolved to place the Draft Waverley Heritage Assessment on
exhibition for a minimum of three months. Exhibition commenced on 12 October 2005
and will end on 25 January 2006.
•
Our DA processing times have continued to fall during the first quarter with a median
turnaround of 48 days, well under the specified target of 64.5 days.
69
There has been further work on improving our Development Control Policies and in
particular Development Control Plan No. 2 - Multi-Unit Housing and Draft Development
Control Plan No. 38 - Retail and Commercial Premises.
On 6 September 2005, Council resolved to publicly exhibit Draft Development Control
Plan No. 1 and the plan is currently on exhibition until 21 December 2005. Council will
consider draft Development Control Plan No. 38 for adoption at its meeting on 18 October
2005.
70
Program:
Community Planning and Policy Development
21.1 Strategic Urban Planning
Measure
Percent of statutory requirements or Council
requests completed within agreed timeframes for
new or amended planning policies including LEPs,
DCPs, Environmental Studies and Strategic Plans.
Compliance with directions from State government
and Council to prepare and amend planning
instruments and policy as required.
•
Target
100% within agreed time frames.
•
To be completed within statutory timeframes.
Statutory requirements or Council requests completed within agreed timeframes – Target
Achieved
The Strategic Planning section is currently preparing the following draft statutory plans, studies or
policies:
• Bondi Junction Local Environmental Plan (LEP) amendment 6 and Town Square Development
Control Plan (DCP).
• Bondi Junction LEP and DCP.
• Section 94A Contributions Plan.
• DCP 1 Multi Unit Housing.
• Waverley Heritage Assessment.
• Bondi Beach Retail Land Use LEP.
• Local Villages DCP.
• Bronte Bowling Club DCP.
• DCP 38 Retail and Commercial Uses.
• DCP 2 Dwelling House DCP.
The Strategic Planning section has made submissions to the State Government on the following state
government policies:
• LEP Template.
• Metropolitan Strategy.
• S94A Amendments.
21.2 Heritage Planning and Conservation
Measure
Review of Waverley Heritage Study completed
within agreed timeframes.
Target
•
August 2006
Target Achieved
In 2001 Council resolved to undertake a Draft Waverley Heritage Assessment (WHA) within the
Waverley local government area. The Heritage Assessment commenced in 2002 with the notification
to community groups and interest groups to nominate items, sites or places of heritage significance.
At the same time an advertisement was placed in the local newspaper to inform and encourage the
public to participate in the nomination process. Property owners affected by the assessment were
notified in writing during February 2005. Once completed the WHA will be exhibited to the public and
will form the basis of the heritage component of any future comprehensive LEP for the Waverley area.
71
21.3 Sustainable Built Form
Measure
Improved consideration of sustainability in the
development assessment process.
•
Target
Undertake spot audits of 15 development
assessments each year to ensure compliance
with local and state sustainability policies.
On Track
An ESD checklist is currently being developed for Planning Environmental Services staff to enable a
development application to be evaluated for compliance with Council’s ESD policy. The checklist,
due for completion in October 2005, will enable Council to benchmark current ESD compliance levels.
72
Program:
Building Control
22.1 Development & Building Control
Measure
Median DA turnaround time compared to Group 2
councils.
•
Target
Median DA turnaround time to equal or better
the median level for Group 2 councils by 2005.
Number of appeals to Land and Environment
Court.
•
50%of appeals or greater to be settled by
consent orders, discontinued or dismissed.
Percent of construction certificates issued within a
median turnaround time of 15 working days of
application.
•
80% of all construction certificates.
Percent of building sites inspected within 24 hours
of phone request or 48 hours of written request.
•
100% of all inspections.
Nett dwelling completions.
•
Less than 0.5% per annum.
DA turnaround time – Target Achieved
298 development applications were determined during the 1st quarter with a median turnaround time
of 48 days. This result is significantly better than the specified target of 64.5 days (being the average
turnaround time for Group 2 Councils). This excellent result can be attributed to the positive
outcomes of recent structural and process changes within the division, particularly the impact that the
‘Fast-track Assessment’ system is having on the median turnaround time for DA’s. While this figure
may be subject to potential variation from time to time, the result is very positive.
Appeals to Land and Environment Court – On Track
There were 14 Land and Environment Court appeals determined by the Court during the 1st quarter
with the following outcomes:
•
7 appeals upheld (decision against Council);
•
2 appeals dismissed;
•
5 appeals discontinued.
Of the appeals upheld, a number were modified during the Court hearing process from that originally
considered by council or had restricted conditions imposed by the Court.
Construction certificates issued – Target Achieved
There were 71 Construction Certificates determined during the 1st quarter. 83% were issued within 15
days of receipt. This is above the target of 80%. The majority of Construction Certificates issued
outside this time are due to non-compliance with conditions of development consent or applications
being lodged at the time of the development application.
Building sites inspected – Target Achieved
100% of requests for building site inspection were undertaken within the specified time.
Nett dwelling completions – Target Achieved
The number of final inspections for nett dwelling completions exceeded the per annum target in the 1st
quarter.
73
Our Organisation
Vision: Being a professional, friendly and ethical organisation that
consults with and listens to the community and manages its
people, resources and assets well, for today and for future
generations.
Programs •
•
•
•
•
•
•
Quality, Responsive Customer Service
Public Participation - Community Consultation
Public Participation - Provision Of Council Information
Open And Accountable Governance
Financial Management
Strategic Asset Management
Staffing The Organisation
•
Implementation of our Customer Service Strategy and Action Plan.
•
Adoption and implementation of our Strategic Asset Management Plan.
•
Undertaking our extensive capital works program on time and on budget.
•
Finalising and rolling out our Communications Strategy.
•
Introducing a Governance Health Check Program.
•
Completing the fraud control and corruption prevention targets set for 2005/2006.
•
Completing our IT Strategic Plan.
•
Implementing our Human Resources Strategic Plan.
•
Completing and beginning implementation of our 2005/2009 EEO Management Plan.
•
Implementing our organisational restructure to better achieve Council’s priorities.
•
Our Customer Service Strategy and Action Plan was adopted by Council’s Executive
Team in May 2005. Implementation of the activities in the Action Plan, through the
Customer Service Leadership Team, has commenced. Issues addressed to date include
•
Work on the first Strategic Asset Management Plan, SAMP 1, is well advanced. The
plan will provide a blue print to establish effective maintenance procedures for Council’s
assets, build necessary knowledge of their condition, and integrate decision making on
assets with other plans such as Council’s forthcoming Investment and Accommodation
74
Strategies and the Waverley Strategic Plan. It is expected the first draft of SAMP 1 will be
presented to Council in the second quarter of 2005/2006.
•
No capital works projects have been scheduled for completion during this quarter. It is
expected that projects listed for completion this year will be completed in the second half
of the year. Quarterly monitoring of progress is continuing. A project-by-project progress
report has been provided to Council as part of the 1st Quarter review of the budget for
2005/06. One project, the Oxford Street West public domain refurbishment project, is
expected to be completed outside the approved budget due to a widening of the scope of
works including the need to re-locate Telstra pits, replace parking meters and install extra
signage.
•
A review of Council communications between February and July this year informed the
development of a new communications strategy known as the Communications Action
Plan. The strategy, which was finalised in July 2005, aims to improve the quality,
consistency and visibility of Council communications. The first actions were implemented
in September 2005 and the rollout of logo and style guidelines, design templates and
tools will occur between now and the end of the financial year.
•
The introduction of a Governance Health Check Program was one of the main
objectives in establishing a Governance Unit as part of the organisational restructure,
which come into effect on 1 October 2005. The Divisional Manager appointed to head the
Governance Unit will develop a Governance Health Check program that will be signed off
by Council’s Executive Team and implemented during the latter part of 2005/2006.
•
The majority of the projects in the Fraud Control and Corruption Prevention Plan have
been completed in previous years. Completion of remaining projects will occur in the
second half of the year. A new Corruption Prevention Plan is to be developed this year
for commencement in 2006/07. This planning process will occur in conjunction with the
development of a new Organisational Development Plan incorporating the Corruption
Prevention Plan and a range of other plans to achieve excellence in business operations.
It is likely this plan will be renamed the Organisational Improvement Plan, reflecting its
broader focus.
•
Progress on selecting a model for the Plan has been made. This plan will be further
developed in conjunction with the Organisational Improvement Plan.
•
A new structure in the recently created Division of Human Resources & Organisational
Development (HROD) is being developed to facilitate implementation of the HR Strategic
Plan.
Progress has been made on some key elements of the plan including
improvements in induction, establishment of some significant initiatives in improving
performance culture, completion of the revision of the Pay Policy and implementation of
the new Enterprise Agreement for Waste and the Conditions Enterprise Agreement.
•
Completing of our 2005/2009 EEO Management Plan s is scheduled for later
in2005/2006.
•
Council’s organisational restructure was implemented as scheduled on October 1. The
new four department structure (plus General Manager’s unit) will now be better placed to
deliver more integrated planning and service delivery, an even stronger
75
customer/community focus and the flexibility to deliver more effectively on directions
emerging from the Waverley Strategic Plan. The four new departments are Corporate &
Technical Services, Public Works & Services, Recreation, Customer & Community
Services and Planning & Environmental Services. The General Manager’s Unit includes
the Mayor’s Office, the Bondi & Beaches Unit and the General Manager’s Office.
76
Our Organisation
Program:
23.1 Understanding Customers Needs and Expectations
Measure
Target
Develop and implement Customer Service Survey
• Developed by July 2005
Action Plan.
• Implementation commenced by August 2005
Commence program of exit interviews with
customers.
•
July 2005
Customer Service Survey Action Plan – Target Achieved
Council’s Executive Team adopted a comprehensive Customer Service Survey Action Plan in
September 2005. Action has been taken to implement elements of the Plan while it was awaiting
adoption. At this stage a customer service locations and hours of operation survey has been
developed, a standard internal customer service template has been developed and trialed and two
internal customer service surveys have been completed with a third survey commenced.
Exit interviews program – Target Not Achieved
A draft survey form has been developed. Work on finalising this program has been delayed because
of the organisational restructure and the transfer of responsibility for customer service from Corporate
and Technical Services.
23.2 Creating A Service Culture
Measure
Results from exit interviews with customers.
•
Performance in dealing with complaints.
•
90% of complaints finalised within service
standard.
Results from internal customer surveys.
•
Overall customer satisfaction score of 80% or
better.
Performance in customer service areas against
internal service standards.
•
75% of CARS requests meet service
standard.
90% of CARS completed within one week of
service standard.
•
Target
Overall customer satisfaction score of 80% or
better.
Results from exit interviews with customers - Target Not Achieved
Our exit interview program is still to be put in place. The program has been delayed because of the
organisational restructure and the transfer of responsibility for customer service to a new department.
Performance in dealing with complaints – Target Achieved
All complaints are now dealt with in accordance with our Complaints Management Policy.
Results from internal customer surveys – On Track
Two internal surveys have been completed and are being analysed (Ranger Services and Parking
Services). A further survey, our Printing Service, is underway. Survey results will be reported in the
next and future quarters.
77
Our Organisation
Program:
23.2 Creating A Service Culture (continued)
CARS requests received 1st quarter 2005/2006
2500
2284
2080
No of requests
2000
1695
1500
1000
500
0
July
August
Sept
CARS requests 2005
50%
47%
45%
40%
35%
30%
25%
27%
25%
20%
15%
10%
5%
0%
Inside ss
Outside ss
Still Open
Performance against service standards – Not Achieved
We received 6059 CARS requests during the 1st quarter. Because of difficulties with the reporting
system in CARS it isn’t possible to provide accurate information on whether we meet the service
standards we set during the 1st quarter. However, information for 2005 as a whole shows that to date
we have finalised 47% of requests within the service standard, 25% outside the service standard and
27% of requests are still open. Of the 25% of requests finalised outside the service standard 41%
were finalised within a week of the service standard.
As has been reported previously our CAR system is to be replaced by a new customer request
system, CA Service Desk. The new system will have much improved reporting. Currently we intend
that Service Desk will be operational early in 2006.
78
Our Organisation
Program:
23.3 Customer Service Systems, Processes And Co-ordination
Measure
Target
nd
Improvement in customer service co-ordination to
• 2 floor – All customers for these services
1st and 2nd floor.
being attended to on ground floor by July 2005
Improved sharing and co-ordination of customer
service information.
•
Customer Service Leadership Team meets
monthly during 2005/2006
Customer service co-ordination – Target Not Achieved
No action has been taken on this matter because of the organisational restructure. All of the services
located on the 2nd floor that deal directly with customers such as tree management, parking and
infrastructure will be relocated over coming months. As a result customers will not need to access the
2nd floor to meet with staff.
Improved sharing and co-ordination – Target Achieved
The Customer Service Leadership Team has continued to meet regularly, generally fortnightly, during
the 1st quarter. Among the issues discussed by the Team have been internal customer satisfaction
surveying, customer service training and customer service standards.
79
Our Organisation
Program:
24.1 Community and Customer Surveys and Consultation
Measure
Percentage of scheduled consultations and
• 80%
surveys conducted.
Target
Percentage of surveys, consultation plans and
results posted on intranet.
•
100% (>30 participants).
Adoption of action plans from survey and
consultation reports.
•
Within 2 quarter of receiving results.
Number of community consultations that include
strategies to target CALD communities.
•
20%
Scheduled consultations and surveys conducted – On Track
Progress with the consultations and surveys in our January 2005 to June 2006 program continued
during the quarter. A particular emphasis was on our internal survey program, which was discussed
and supported by our Customer Services Leadership Team.
Surveys, consultation plans and results posted on intranet - On Track
A number of items were posted on the consultation and survey site this quarter. The latest item
posted was the survey undertaken following the roll out of our new waste bins.
Action plans from survey and consultation reports - On Track
No specific action plans were developed during the quarter. In some cases the consultation
undertaken and reported to Council required further consultation to be undertaken. For example this
was the case in relation to the Tree Management Plan, the POM for Bronte Park and the Waverley
Cemetery Plan of Management.
Community consultations that include strategies to target CALD communities – On Track
Consultation was undertaken on the translation and distribution of signage relating to safety at Bondi
Beach in relevant community languages during this quarter.
80
Our Organisation
Program:
24.2 Precinct System
Measure
Number of Precinct meetings held and attendance
level.
•
•
Target
Precincts meet at least 3 times a year.
Using 1998/1999 as a base year maintain or
increase Precinct attendance figures.
Precinct meetings - On Track
Thirteen Precinct meetings were held during the 1st quarter – this equates to one meeting per
Precinct.
Precinct attendance – On Track
Average Attendance at Precinct meetings 2005/2006
35
Average No
30
30
27.3
25
20
1998/1999
2005/2006
For those meeting that we have attendance figures, the average attendance during the 1st quarter
was 30. This is slightly in excess of our target of 27.3 (average for base year 1998/1999)
81
Our Organisation
24.3 Regular Consultative Forums
Measure
Number of meetings of:
• Disability Access Committee.
• Multicultural Advisory Committee.
• Major Events and Community Safety
Committee.
• Public Arts Committee.
• Waste & Resource Recovery Customer
Reference Panel.
• Surf Life Saving Clubs in Waverley Area.
• Eastern Region Local Government Aboriginal
and Torres Strait Islander Forum.
Target
•
•
•
At least 6 per year
At least quarterly
At least quarterly
•
•
At least 3 a year
At least 2 a year
•
At least twice a year
•
At least monthly
Disability Access Committee– On Track
The Waverley Access Committee (formerly the Disability Access Committee) met on 3 occasions this
quarter. Members of the Committee were consulted on a number of key Council projects and
development applications, giving advice on projects such as the Oxford St West redevelopment,
Council’s Accessible Pathways plan for 2005/2006 and the Beaches and Coast Walk Regulatory and
Visitor Management signage project. The Committee was involved in the preparation of internal
submissions on major Council projects including the Draft Tamarama Park Plan of Management and
the Seven Ways project.
Multicultural Advisory Committee - Target Achieved
The Multicultural Advisory Committee met once this quarter. The committee extended its
membership to include ethnospecific service providers in the areas of health, education, and youth,
and also invited the participation of Jewish Care. At its August meeting, the Committee discussed
signage, plans for update of Council’s multicultural action plan and arrangements for Refugee Week.
Major Events and Community Safety Committee – Target Achieved
The Major Events and Community Safety Committee met at least once each month during the
quarter.
Public Arts Committee – On Track
The Public Arts Committee met once this quarter.
Waste & Resource Recovery Customer Reference Panel – On Track
The Waste and Resource Recover Customer Reference Panel had meetings and a site visit in August
2005.
Surf Life Saving Clubs in Waverley Area – On Track
No meetings took place during the quarter. Meetings are scheduled to take place in the second
quarter – this corresponds with the summer moths.
Eastern Region Local Government Aboriginal and Torres Strait Islander Forum – Target Not
Achieved
The Forum met once this quarter. At its August 2005 meeting the Forum discussed its participation in
the School’s debating competition, and agreed to seek TAFE’s help to establish a website highlighting
the Forum’s work, and providing information on indigenous issues, activities and services in the
Eastern region.
82
Our Organisation
Program:
Public Participation - Provision of Council Information
25.1 External Communications
Measure
• Publication of Community Newspaper.
•
Quarterly.
•
•
15% increase in visits each year from base
year (2004 505,500 visitors).
Target
Redesign/upgrade website.
Publication of Community Newspaper – Target Achieved
Waverley’s quarterly Community Newspaper had a name change in the first quarter following a
community naming competition. The new name, ‘Waverley in Focus’, was chosen by Council from a
short list of competition entries. The newsletter also has a new look masthead, developed to
incorporate the new name and the Waverley Council logo.
Redesign/upgrade website – On Track
The first quarter saw an average 29% increase in visits to our website compared to previous years.
Website user sessions 2004 and 2005
60000
User sessions
50000
40000
Total User Sessions 2004
30000
Total User Sessions 2005
20000
10000
0
Jul-05
Aug-05
Sep-05
m onth
Increase in user sessions 2005 compared
to 2004
35%
37%
Jul-05
Aug-05
Sep-05
15%
83
Our Organisation
Program:
Open and Accountable Governance
26.1 Reports Required By Legislation and Government Departments
Measure
Target
Percent of reports required by legislation provided
• 100%
on time and in format required.
Target Achieved
All reports and returns required by legislation were completed during the quarter. These included
presentation of the budget review statement to Council, reporting on the 4th quarter review of the
previous Management Plan, lodgement of the budget summary collection return and completion,
lodgement and reporting on pecuniary interest returns for Councillors and designated staff.
26.2 Information Management and Technology
Measure
Percent of availability (free of unplanned
downtime) of local area network.
•
Target
95% average across system
Expansion of Land Information System (LIS)
developed and implemented.
•
July 2005
Implement Vital Records Disaster Recovery Plan.
•
July 2005
Network downtime – Target Achieved
The target for the quarter was exceeded. Our computer network continues to achieve a high level of
availability.
Network Availability 1st quarter 2005/2006
100%
99%
Jul-05 21 business days
98%
%
Aug-05 23 business days
97%
Sep-05 22 business days
96%
In
te
rn
et
R
a
C
itr
ix
N
ot
es
w
ay
th
Pa
N
ov
el
l
95%
System
84
Our Organisation
Program:
Open and Accountable Governance
26.2 Information Management and Technology (continued)
Land Information System expansion – Target Achieved
The expansion of the Land Information System began with the appointment of a Land Information
Officer and the commission of Lagen Spatial (IT Consultancy) to assist in the purchase and
implementation of software and training for identified key users.
Vital Records Disaster Recovery Plan – On Track
Council’s Executive Team considered a report on the implementation of our Vital Records Register
and Action Plan in June 2005. At that time it was agreed that the list of vital records should be
reviewed to ensure it was complete and that as far as possible costs associated with the proposed
document imaging program be identified. Our vital records list has now been updated and an Action
Plan to protect these records developed. Costs associated with our imaging program are being
developed but have been delayed while we wait for the results of an SSROC tender for imaging.
Program:
27.1 Income Collection
Measure
Amount of overall budgeted income target met.
•
100%
Amount of rates levied compared to budget.
•
100%
Returns from key commercial investments
compared to budget.
•
95%
Target
Income/Budget 2005/2006
80,000,000
70,000,000
60,000,000
50,000,000
$ 40,000,000
30,000,000
20,000,000
10,000,000
0
Budget
Actual Income
Sept
Dec
Mar
June
On Track
Our income stream is better than expected for this time of the year. Areas mainly contributing
to this situation are parking meter income, car parking stations and rates income.
Note - rates income tends to be more in the first quarter as a number of residents pay their
rates in full.
85
Our Organisation
Program:
27.1 Income Collection (continued)
Rates & Charges 2005/2006
35,000,000
30,000,000
25,000,000
20,000,000
$
15,000,000
10,000,000
5,000,000
0
Rates & Charges plus
Arrears
Rates Collected
Sept
Dec
Mar
June
Notices for the 2005/2006 Rates,
Domestic Waste Management
Charge and the Environmental
Levy were issued on 13 July 2005,
within the prescribed time frame
set out in the Local Government
Regulations.
The recovery rate for the financial
year to date is 40.01% of the total
Rates and Charges levied plus
arrears. This is slightly higher than
for the same period last year.
Category 1 Business Unit 2005/2006
6,000,000
5,000,000
4,000,000
$ 3,000,000
Income Budgeted
2,000,000
Income Received
Our Category 1 Business Properties had slightly better than
expected returns to date. This is
primarily due to some occupants
paying their rent in advance.
1,000,000
0
Sept
Dec
Mar
June
Interest on Investments 2005/2006
2,000,000
1,500,000
Budget
$ 1,000,000
Actual
500,000
0
Sept
86
Dec
Mar
June
Council's return on investment of
surplus funds continues to exceed
the projected estimate. We have
managed to exceed the 30 day
bank bill rate by 0.50%. However
due to end of year accruals,
interest seems to be under
estimated this will rectify itself in
the 2nd quarter.
Our Organisation
27.2 Expenditure Management
Measure
Budgeted expenditure met overall.
•
Target
Kept at or below budget and reduced if
income not achieved.
Expenditure/Budget 2005/2006
70,000,000
60,000,000
50,000,000
$
40,000,000
Budget
30,000,000
Actual Expenditure
20,000,000
10,000,000
Expenditure to date is in line with
quarterly predictions. Close
monitoring of Departments
expenditure is continuing.
0
Sept
Program:
Dec
Mar
June
Strategic Asset Management
28.1 Asset Management and Planning
Measure
Develop and maintain a Strategic Asset
Management Plan:
• Version 1 incorporating initial review of costs to
bring assets to acceptable condition.
Target
•
August 2005
Target Not Achieved
Council’s Executive Team will consider version 1 of the Strategic Asset Management Plan (SAMP) on
20 October 2005.
28.2 Capital Works
Measure
Percent of works delivered on time and within
budget in accordance with approvals in the Capital
Works Program as reviewed quarterly by Council.
Target
•
90%
No projects were completed this quarter. One project, Oxford Street West public domain
refurbishment, is now expected to be completed outside the approved budget due to a widening of the
scope of works including the need to re-locate Telstra pits, replace parking meters and install extra
signage.
87
Our Organisation
28.3 Maintaining Quality and Accessible Buildings and Infrastructure
Measure
Target
Percent of works completed on budget.
• 90%
Percent of works completed on time.
•
90%
Percentage of works over $50,000 subject to an
access audit.
•
100%
Works completed on budget - Target Not Achieved
For infrastructure projects - three out of the five projects completed this quarter were completed within
budget. Additional costs were incurred at 48 Queens Park Road due to unknown public utility
services and additional costs occurred in Wallace Street due to problems with design levels from
contract designer.
For buildings - all maintenance works on buildings carried out this quarter were completed within the
maintenance budget.
Works completed on time - Target Not Achieved
For Infrastructure projects, four out of the five projects completed this quarter were completed on
time. One was completed one week late due to latent conditions associated with tree roots.
For buildings - all maintenance works on buildings carried out this quarter were completed on time or
as requested.
Access audits
No building maintenance works in excess of $50,000 that would be subject to an access audit were
undertaken during the quarter. Major projects, such as the Coastal Walk undergo Access Audits
routinely.
88
Our Organisation
28.4 Risk Reduction
Measure
Percent of accepted recommendations of public
risk audits implemented.
Percentage of funded strategies from annual Risk
Reduction Plan implemented
Target
•
100%
•
100%
Risk audit accepted recommendations implemented - On Track
An audit of the Waverley Woollahra Process Plant Site was conducted this quarter. Several
recommendations have been implemented and two remain to be done. They will be done by
November.
Funded Strategies from Annual risk Reduction Program implemented - On Track
Actions from the 2004/2005 Risk Reduction Plan are continuing. In addition a new integrated plan for
corporate, operational and environmental risk management is being developed though internal and
external consultation. The integrated plan is on track to be produced by February 2006, ready for
inclusion into next year's Management Plan.
28.5 Fleet And Equipment Maintenance
Measure
Percent of vehicles and equipment available for
use on a daily basis.
Target
•
90%
Target Achieved
Vehicles and equipment were available more than 90% of the possible time required on a daily basis.
89
Our Organisation
Program:
Staffing The Organisation
29.1 Occupational Health And Safety
Measure
Reduce the number of time lost injuries.
•
Target
Reduce the severity of injuries (net cost).
•
Reduced the duration of time lost injuries.
•
OH&S Committee meets.
•
Monthly
Strategies in OH&S Strategic Plan priority
improvement areas achieved.
•
80%
Lost time injuries – On Track
The 2005/06 Benchmark is 8.25 per quarter. Quarter 1 of 2005/06 recorded 9 new Lost Time Injuries.
This is considered in line with the benchmark.
Severity of injuries – On Track
The benchmark set for 2005/06 is $25,418 net cost of each ongoing claim. Quarter 1 recorded
$22,536 net cost per claim.
Duration of time lost injuries – On Track
The benchmark set for 2005/06 is 1.9 weeks for lost time and 13 weeks rehabilitation time per injury.
Quarter 1 recorded 1.68 weeks lost to injury and 2.8 weeks recorded as rehabilitation time.
OH&S Committee meetings – Target Achieved
The OH&S Committee, now the OHS&E Committee, has met on the 3 scheduled occasions.
Strategies in OH&S Strategic Plan achieved – On Track
The OHS Strategic Plan is on target with all determined priority issues either being met or currently
within target.
29.2 Training and Development
Measure
Percentage of new staff trained in ethics, OH&S,
EEO.
Percent of scheduled components of Training Plan
delivered annually.
Target
•
90%
•
85%
Percentage of new staff trained – On Track
All scheduled mandatory training was completed for this quarter.
Components of Training Plan delivered – On Track
All scheduled components of Training Plan were delivered for this quarter.
90
Our Organisation
29.3 Managing Performance
Measure
Managers and supervisors complete compulsory
Management Development training.
Percent of assessments completed within 4 weeks
of due date.
•
•
Target
100% managers, 2005
75% supervisors, 2006
•
100%
Management Development training – Target Not Achieved
Management Development Training was postponed for February to June 2006 due to the
organisational restructure.
Assessments completed – Target Not Achieved
68% of assessments were completed on time for quarter 1. This figure has risen from 62%
completed on time for last quarter of 2004/2005.
28.4 Human Resource Planning
Measure
Implement Human Resources Strategic Plan.
•
Target
Commenced July, 2005
On Track
To date progress has been made on the following areas of the Human Resources Strategic Plan:
• Implementation of the Conditions Enterprise Agreement;
• Implementation of the Waste Enterprise Agreement;
• Finalisation of Penalty rates;
• Provision of ongoing specialist HR assistance ongoing;
• Identification of compulsory training suite for new starters identified; and
• Development of an approach for training in corporate software tools.
91
Bruce, Benita
& Lee Tunks
ACT/NSW
Odyssey
Phil Price NZ
3x3
Alexis Barthou
Light House
Kevin Draper
WA
Intersection
Ruth Abernethy Canada
Ladies - size 8
Dora Dallwitz
SA
After the
Nullabor
nymph
WAV E R L E Y C O U N C I L • M A N A G E M E N T P L A N
How to contact us:
Cnr. Paul Street & Bondi Road,
Bondi Junction
P.O. Box 9, Bondi Junction 2022
DX 12006, Bondi Junction
email: waver@waverley.nsw.gov.au
homepage: www.waverley.nsw.gov.au
Telephone enquiries
General Business: 9369 8000
General Fax: 9387 1820
TTY for hearing impaired: 9389 9827
After hours emergencies: 9369 8000
your call will be directed to the
appropriate area
2005-2006
Working with all sections of the community to protect and enrich Wa v e r l e y

Our Organisation

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