Just4U - Poole Forum

Quality Checkers
Report
Just4U Day Opportunity
25 April 2016
1
Today's Quality Checkers are:
The quality checking team are people with learning
disabilities. They have all used services like
independent day opportunities, day centres, housing
related support or need some support with everyday
things.
They know what it feels like to use services. They are
very good at talking to people who use services.
Supported by:
Sue Hudson
They have had training to do this work. Their supporter
is also trained and experienced in this work.
They write the whole report on the day of the check.
The supporter will type it up and add photos.
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9. Policies and Procedures
1. Information
10. Complaints and compliments
2. Travel
11. Friendships
3. Safeguarding concerns
12. Quotes
3. Diary
13. Thoughts
4. Senses
5. Facilities
14. Ideas for making things better
6. Communication
15. Good things to share
7. Community involvement
16. Photos of the day
8. Choice and control
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Would you recommend this service to a friend?
Activity choices
Informal welcome
Discussion
on the day:
Free choice
Lunch
Bowling
Number of people here today:
13
Number of people each week:
41
Staff:
2
0
Managers name:
Cathi and Robin Woolych
Contact details:
Robin: 07801314730
Full time
Cathi: 07957532507
Part time
Home: 01202 594442
What ages are people who
21 - 70
Adults Over 18
use the service?
4
How can people find
out about you?
My life my care website
Do you provide support with:
Medication
People self medicate they
do not need any support
from staff
Learning Disability Community Team
Bournemouth People First
Poole Forum website
How can people
contact you?
Personal care
Mobile phone numbers
What is your ratio of staff to:
Home phone number
People using the service?
1 to 7 maximum
People with complex needs?
When out in the
community
People are
independent
None
5
Notes:
Cost per day:
£
How many hours is 1 day?
40
5
Number of people
using Direct Payments:
We get some
cheques from
PRO disability and
direct payments
How many people are
self funded?
Unsure as some
people pay by
cheques
Is your organisation a:
The £40 includes the costs of
activities in the community like
bowling and cinema
People bring their own lunch or buy it
whilst out in the community
Drinks and biscuits are free
Open bank holidays
Open 48 weeks per year
People buy their own drinks and
snacks whilst in the community
They run a social group in the
evening called Just4U After Dusk. This
costs £30
Charity
Business
Not for profit
6
How do people travel?
Notes:
Walk
Just4U use public transport as much as
possible to promote independence and
build people’s confidence to use
transport independently if they choose
to.
Public Bus
Voluntary driver
Just4U mini bus
Staff car
Just4U have a minibus which is used to
pick up people from their home to
Just4U. These people would not be able
to come by themselves. People who can
use public transport independently are
encouraged to do so
Lift from family or carers
Is transport provided
by the service?
Cost of transport:
Yes
Just4U also use the mini bus for longer
journeys like going to Southampton and
Swanage or if they are going out as a
group
Free
7
Do all staff have up to date DBS checks?
(DBS means Disclosure and Barring Service)
Yes
Do all staff get safeguarding training?
Yes
How often?
Cathi and Robin are both trained
Shared Lives carers. They have training
for this role when required in line with
the Borough of Poole
Who gives staff safeguarding training?
Borough of Poole
Do the people who use your service
Some people do
know what abuse is?
Do people know how to report abuse?
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People using the service know to tell
the staff. Most people know to report it
outside the service if nothing gets better
but some were unclear who to tell
outside of Just4U
Policies and Procedures
Do you have a health and safety Policy?
Yes
No
Do you have a fire evacuation procedure?
Yes
No
Do you have public liability insurance?
Yes
No
How often are these updates?
In line with the Parkstone Baptist Church regulations
How often do you run through a fire evacuation
practice?
When Parkstone Baptist church do an evacuation practice
Yes
How often do you receive fire training?
Annually in line with Parkstone Baptist church regulations
Who is responsible for the upkeep of the building you use?
They are used over and over
again.
Parkstone Baptist church
How can you report any faults or dangers?
Parkstone Baptist church
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They are only changed if
something changes
●people and staff arrive
●good interaction
●people arrived
independently
●everyone happy and
cheerful
●everyone helping set up
●making own drinks
●therapy dog called Lola
being held
●biscuits on table
●people doing puzzles
●one person ate their
breakfast
●people decided what
they want to do today
●people went shopping for ●sharing food they had
bought
their lunch
●people putting coats on
●people playing with Lola
the therapy dog
●people choose activities ●laughter
they wanted to do from
●staff tidying up, washing ●everyone seems happy
two big cupboards full of
up and handing out hot
lots of things
●small teams
meals
●music was played
●people got support when ●chatting laughing
they needed it
●puzzles
●everyone included
●most people ate together ●independent activity staff
supervised
●some people carried on
with their activities while ●more people with
they ate
learning disabilities
●staff ate in the kitchen but arrived lots of hellos and
socialising
people spoke to them
over the hatch
●break for drinks
●relaxed and happy
●celebrated scores
●books
●jewellery making
●mindfulness colouring
●karaoke
●people putting song
requests on paper
●singing dancing
●said goodbye
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●interacting
●dark corridor on arrival
●relaxed atmosphere
●cooking smells
●chatting
●bright art work
●cold corridor
●spicy biscuits
●banging tables and
chairs
●kids from nursery
●brilliant atmosphere
●hard biscuits
●people enjoying
themselves
●comfortable
●drinks were fine we
made them ourselves
●cupboard full of activities
●drinks at bowling ally
●activity room warmed up
drank our own
but got cold after lunch
●cutlery, clatter
●music in room and
nursery
●laughter
●skittles and balls sounds
●bowling sounds
●crisp noises
●bright activity room
●smiles
●people having fun
●cold toilet
●felt great
●grabbed our interest
●we fitted in well
●whispering
●good fun
●banter
●crunching and rustling
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Facilities
Accessible toilet available but used
to store wheelchairs
People in wheelchairs can access
the building
There are two lots of toilets but only
one is in use during term time. This
needed a clean
People can leave the building
when they like
People had to ring a mobile phone
to get into the building
Kitchen accessible to all
DVD, television, karaoke machine
CD players
People either bought in their packed
lunch or went out and bought what
they wanted from shops or take aways
Lots of different activities books,
crafts, puzzles, games, bingo with
prizes, crosswords, many different
choices, cake and jam making
Some people have their own box of
People can heat up their meals
resources
Walking activities, bowling, fruit
picking, shopping, drives out to
Swanage, Salisbury, Southampton
and other places. Lots of choices
People could make meals in the
out in the community
kitchen by themselves with no charge
No sensory room however people
using the service would not usually
use one
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Meals are included in the £30 price of
the Just4U After Dusk social club
Informal discussion, personal choice and group decisions
The Total Communication signing book is available and we were told they use it when needed
They have photos that act as a prompt card for when people need help with shopping
No particular course on communication
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Happy, open and approachable
Most of the time. One person struggled to be heard
No. The staff talk through information so that people can understand what it says.
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Trips to Swanage,
Salisbury, Southampton
and other places
Reenactments,
community events,
Georgian fair
Holidays in Butlins
Sponsored Christmas
tree at St Aldhelms for
charity
Using local shops,
take aways and
facilities
Operation Christmas
child
Bowling with other
groups of people with
learning disabilities
Shoe box
Dog Show Dog Darby,
Lola the therapy dog is
entering the dog show
Food bank
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Margaret Green animal
sanctuary
People ate lunch when they
were hungry and some
people chose to continue
with their activity while eating,
while others sat together
People using the day
opportunity decide
what to do
Relaxation activities,
mindfulness colouring
Lots of choices of activities
and cupboard is open so
people can help themselves
Karaoke request
forms
People bring in what they want
to eat and drink. This can be
packed lunch or something to
heat up or a take away. They
decide on the day where they
want to buy food
Making their own
drinks and helping
each other
People arranged the room
with chairs and tables when
they arrived and choose
where they wanted to sit
People helped with washing
up and putting dishes away
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People eat what they want to eat there
is no healthy eating but some people
go to Weight Watchers
7
How many people did you ask?
7
Do people know how to complain?
4
No complaints had been made.
?
What do people complain about?
How are complaints recorded?
Who do people say they should
complain to?
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Complaints will be recorded if any
complaints are made.
The staff at the day opportunity. Some
people were not clear on who else to
complain to if nothing happened to make
things better. Most people would tell
someone else like a carer or social worker
Are changes in behaviour ever
dealt with as complaints?
It depends on the individual
Staff would question why the person’s
behaviour has changed as this is often an
indicator of things going wrong
They would discuss issues with the person’s
family, carers or support network
What happens after a complaint?
It would be handled and dealt with
accordingly and professionally
Speak to support network offer support,
make changes required to resolve the issue
if needed
Do you record compliments or
comments?
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No complaints have been received to date
Do people spend ‘quality time’ together?
Yes, when they arrive, out in the community, sharing activities and at lunch time
Do staff use intensive interaction to build friendships with people
who have complex needs?
People using the service are very independent and most people have good
communication skills. One person has hearing and sight difficulties and communication
is adjusted to help the person understand. There is a lot of interaction but intensive
interaction is not required
Do people and their staff have fun together?
Yes. Staff tend to offer more of a supportive and supervisory role so stand back from
activities but are mostly chatting laughing and having fun with people using the service
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How are people supported with their friendships and relationships?
People have had friendship issues and staff at Just4U helped people to cope
with those situations
How are people supported if their friendship is not going well?
Staff would help people manage their friendships issues
Do people have fun together?
Yes all day long
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We love it when we go out. We play bingo.
We go to Southampton shopping.
Its ok, going out and doing
puzzles.
Diane:
I love it here. I like the
activities and going out.
I am happy here.
We go all over the place!
Its alright here. Its fine. We go to Swanage
and places. We are going to the
Georgian Fair next Monday. If it is raining
we will stay in or go to the Cinema.
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I do lots of things like, colouring, word
searches and having drinks. We are going
bowling this afternoon. I like making friends
and we get out to Dorchester and Salisbury. I
would ask my friends to come here.
I like the club. I like going to
Swanage. I like the people and the
cups of tea and biscuits and
colouring. Everyone is my friend.
We go out to the cinema,
shopping, colouring and card
making. I like club on a Tuesday
night.
Just4U is interesting. I like the days we
go out shopping. We go to the cinema
and bowling.
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Warm and welcoming
Everyone joining in
Friendly
Chatting
Together
Busy
Interactive
Good fun and
good times
Lots to do, lots on offer
Own choices
Enjoyable
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Team
Just4U want to sign up to the Bill Of Rights. We recommend that they do a speaking up workshop to make
sure that people understand the Bill Of Rights
Just4U to develop a complaints procedure in an easy read version. Poole Forum could help with this work.
This could be a complaints, compliments and comments leaflet as it is good to hear about what is going well
and what could be better. This will help to show people are speaking up and comfortable with sharing their
feelings about being at Just4U. Remember that complaints are good!
They show you are listening to the people using the service and acting on any concerns. You could always
adopt a Complaints, Comments and Compliments policy enabling people to tell you good things or
suggestions. This will help to show you are listening even if the complaints do not come in.
We recommend that you continue to run regular workshops on complaints. This will help people to
understand that they can complain about things at Just4U or in services which they might use
We recommend that you run workshops about abuse and how to report abuse. We will arrange to send you
leaflets about abuse and what happens when this is reported. You can also find information on the
Safeguarding Adults website. The link to the leaflet is here
http://www.bpsafeguardingadultsboard.com/uploads/7/4/8/9/74891967/bpsab_stop_abuse_leaflet_v_17___
new_logo__29_mar_12.pdf
You can also display a stop abuse poster and here is the link for this
http://www.bpsafeguardingadultsboard.com/uploads/7/4/8/9/74891967/bpsab_stop_abuse_poster__new_lo
go__29_mar_12.pdf
Support for quieter people to speak up. Perhaps ask people to put their hand up if they are not heard or use
a traffic light system (Information to be sent)
We recommend that you keep a note of staff training and dates attended so you know when refresher
training is due
We will send you a copy the Good Practice Guidance for Providers of Day Opportunities
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Lunch time was unsupervised. On further discussion with Cathi and Robin we found out this was the time
that the staff took their break. People could ask for help if they need it. The people who use Just4U are very
independent people
People who need more support with a support worker are unable to access Just4U. This is because people
who use the service do not like to have extra support staff in their group
People need to be able to access the community independently. This is explained when people phone up
and find out about Just4U. This means people who need support with their mobility would not be able to
attend
The hall, toilet and room got cold at times but it was a cold day
The toilets were a bit messy but the church are responsible for the toilets
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Good balance of table top activities and community activities
Just4U have a mini bus. This is not wheelchair accessible. It is used to pick people up who would not be able
to attend without help to get there and also when the group go to places like Southampton and Swanage
When going to activities, Just4U use public transport when they can and hope this will help people build
confidence travelling independently
Just4U have risk assessments on activities and do regular fire training and practices along with the people who
run and use the church
Everyone looked happy and ready to join in. Lots of interaction and fun
People at Just4U made lots of decisions about their day and what they eat and drink
Socialising with other groups of people who have learning disabilities in the community, promoting friendship
outside of Just4U
Activities are included in the price of attending Just4U
People could heat food up and have hot meals that they buy or bring in
Lola the therapy dog was very popular with the group. She helped someone to be calm and join in the group
in a positive way
Some people have found it difficult to join in other activities. Just4U considered what to offer to help the
individual cope with their feelings and behaviour. The individuals are now involved and happy in the group
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27
no
yes
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