EAP Proposal - Magellan EAP Business Quotes

A Proposal to Provide
Employee Assistance & Productivity
Management Solutions
CONFIDENTIAL INFORMATION
This proposal may include material non-public information about Magellan Health, Inc. (“Magellan” or the “Company”). By
receipt of this proposal each recipient acknowledges that it is aware that the United States securities laws prohibit any person
or entity in possession of material non-public information about a company or its affiliates from purchasing or selling securities
of such company or from the communication of such information to any other person under circumstance in which it is
reasonably foreseeable that such person may purchase or sell such securities with the benefit of such information. The
information presented in this proposal is confidential and expected to be used for the sole purpose of considering the purchase
of Magellan’s services. By receipt of this proposal, each recipient agrees that the information contained herein will be kept
confidential. The attached material shall not be photocopied, reproduced, distributed to or disclosed to others at any time
without the prior written consent of the Company.
©Magellan Healthcare – 2015 – v2
Magellan Is Your Solutions Partner
Table of Contents
Why Magellan? ................................................................................................... 3
Helping Employers and Employees ..................................................................... 4
Our Employee Assistance Service Spectrum ........................................................ 6
Optional Services .............................................................................................. 15
Conditions of Offer ........................................................................................... 16
Appendices
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Why Magellan?
By selecting Magellan Healthcare (Magellan) as your Employee Assistance Program (EAP)
partner, you are establishing a relationship with the national leader in the delivery of behavioral
health services. The following are key facts about Magellan to consider as you compare
potential EAP vendors:
 Extensive Experience: With almost 45 years of experience in successfully providing EAP
services, Magellan developed many of the EAP industry service standards.
 A Solid Foundation: Our organization is fiscally and structurally sound. Magellan Health,
Inc (MGLN), our parent company, is publically traded on NASDAQ index. Pertinent
information is available online at www.MagellanHealth.com.
 National Industry Presence: Magellan is a 2014 Fortune 1000 company and Magellan
Healthcare services approximately 925 direct EAP customer contracts, representing all
industry segments and approximately 18,000 employers. Our over 13 million covered
employees (as well as their family and household members) have access to almost
23,000 EAP specialty providers nationwide.
 Comprehensive, Customer-Focused Service with Local Market Responsiveness: While
offering the advantages of national and global service breadth and experience, we
maintain a highly localized service delivery focus for each organization. This translates
into better access, customized service, fast response and real solutions.
 A Strong Performance Record: Our service delivery excellence is demonstrated by our
most recent EAP performance statistics:
 Average speed of answer of 19 seconds with just 2.1% calls abandoned
 EAP overall member satisfaction rate of 95%
 97% of users reported that they would use the services again
 94% of users reported that they could deal more effectively with their problems
 Management consultation services satisfaction rate of 100%
 Critical Incident response satisfaction rate of 100%
 Work-Life services satisfaction rate of 94%
 Legal-Financial services satisfaction rate of 98%
 Training satisfaction rate of 98%
 Account Management satisfaction of 100%
 Provider satisfaction of 91%
 Account retention of well over 90%, with an average client tenure of over seven
years.
 A Continuum of Seamless Services: Access all member and customer services through
one toll-free number and website.
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 Live Answer to 24-hour Toll-Free Number & Online Chat Feature: All calls to the EAP
are answered live by skilled Magellan EAP staff. Members can also get assistance
through our online chat feature.
 An Innovative and Holistic Approach: By integrating our EAP and health and wellness
programs, Magellan provides superior outcomes.
Note: Autism Assist is an optional service that is not part of the core EAP benefit.
Helping Employers and Employees
Today, everyone is interested in maximizing their personal and professional productivity.
Magellan defines an Employee Assistance Program as a systematic, efficient, compassionate
approach to restore diminished workplace performance and to support healthy functioning of
employees and their dependent and other household members. Because any member of the
household has the potential to impact an employee’s work performance, we extend services to
everyone in the homeincluding domestic partners, elderly parents, stepchildren, roommates,
and others.
Magellan’s EAP is a proven resource for positively impacting a wide array of employer and
employee issues. We offer you a full spectrum of EAP and work-life services designed to
promote wellness and enhance productivity of your workforce.
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Magellan’s EAP Is a Key HR Tool that Delivers Positive ROI
 Employees and managers have easy access to services 24 hours a day by phone or
online.
 Magellan’s EAP helps to improve productivity and decrease absenteeism and workrelated accidents.
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24-hour support services, wellness seminars, and interactive online tools help your
employees during and after business hours.
 Magellan provides expert consultation for performance problems or substance abuse
issues and in situations where you must follow legal or regulatory mandates relating to
substance abuse or other work performance issues.
 EAPs more than pay for themselves. The U.S. Department of Labor has concluded that
EAPs can save employers between 5 and 16 dollars for every dollar invested (site
updated source).
 For members who have Magellan’s 3-session
EAP model, almost two-thirds of closed cases
are resolved within the EAP and are not
referred onto medical/behavioral health
benefits. This EAP resolution increases to
approximately three-quarters of closed cases
not requiring referrals for our higher session
models.
A well-run EAP can result in the
following savings for employers:
 33 percent less utilization of sick
leave benefits
 65 percent lower incidence of
workplace accidents
 30 percent deduction in workers
compensation claims
 35 percent decrease in health
insurance expenditures
Employee Assistance Society of North America
(EASNA), 2009
Superior Account Management
Upon entering into an agreement with Magellan, you will be assigned an experienced account
manager who will be your primary point person for program implementation and ongoing
coordination. Your account manager will be readily available via telephone or email to answer
questions about Magellan’s services, keep you abreast on new service offerings, and advise you
on how to maximize the value of your Magellan services.
High Client Satisfaction with
Overall Account Management
Your account manager will also arrange workplace
trainings and provide you with program communication
Magellan’s 2014 Annual Customer Account
Satisfaction Survey
materials and electronic program utilization reports.
Program Implementation
One of Magellan’s greatest strengths is our significant implementation experience over the past
four decades. We will work closely with you to ensure a seamless, hassle-free implementation
for your organization. Upon selection, customers complete a short Account Enrollment Form
and sign the quote sheet and standard contract. The assigned Magellan account manager takes
care of all of the other account set-up details.
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Effective Program Reporting
Magellan’s comprehensive utilization report provides evidence of your return on EAP
investment. Utilization reports are provided electronically via secured customer dashboard and
include detailed data reflecting cumulative year-to-date activity for all selected program
components, comparisons to Magellan’s similar book of business norms and your historical
trend metrics. EAP user confidentiality is assured. Employers with 2000 or more employees may
opt to include divisional reporting for locations having at least 250 employees.
Our Employee Assistance Service Spectrum
Magellan delivers clinical excellence—addressing
important issues such as emotional problems,
alcohol and drug abuse, family and relationship
problems, stress-related disorders, workplace
issues and more. Our broad menu of services is
easily packaged and priced to meet your
organization’s specific needs.
Magellan offers a variety of EAP models to best fit
your organization’s benefit goals:
Magellan EAP Models
Offering Distinct Benefits to Each Customer:
 24/7 access to master’s-level clinicians
 Rapid problem resolution
 Wide range of informational resources for
employees and their dependents and
household members
 Robust Web services
 In-depth reporting
 Demonstrated return-on-investment
 Telephonic Consultation Model: Callers immediately speak to EAP clinicians who have
expertise in assessing problems and assisting in developing action plans. Resources are
provided to address callers’ specific issues, including detailed educational materials sent
via e-mail and referrals to community resources or other benefit-covered services.
 In-Person Session Models: Callers receive consultations and resources plus local
referrals for in-person counseling within Magellan’s nationwide EAP network. Employers
select the number of counseling sessions to include (3, 5, 6, 8 and 10 session models are
available).
When participants call our EAP, they receive 24/7 live call response 365 days per year. Our
trained EAP representatives engage each caller and review available program resources, so
each caller can start on a path to problem resolution. Each caller has live, immediate access to a
master’s-level EAP clinician if telephonic crisis support or more in-depth telephonic consultation
is needed.
Individuals who are referred for in-person counseling receive solution-focused counseling—an
action-oriented approach that relieves symptoms, gives the individual perspective, and helps
restore emotional well-being and improve workplace productivity. The member and counselor
mutually identify action steps.
Some employees may not be ready to meet in-person with a counselor. These individuals--as
well as those who are referred for face-to-face counseling --can access our industry unique
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online evidence-based Computerized Cognitive Behavioral Therapy (CCBT) to address
anxiety/OCD, depression, insomnia and addictions issues.
Follow-Up - With the member’s permission, we email a brief two-question survey within 48
hours from the initial call to check if the person was able to get resources, and if the member
had an in-person counseling referral, was able to reach a provider. If the person answers “no”
to either question, an instant chat feature activates to provide immediate assistance. Another
follow-up email is sent 30 days later.
Dedicated Management Consultation Unit ─ Workplace Support
Our 24 hour, dedicated Workplace Support Unit is comprised of specially trained, licensed,
master’s-level clinicians with an average of over 16 years of experience working with behavioral
health, substance abuse, workplace and management issues.
They provide your managers with information, tools and
support to assist them in addressing complex and sensitive
personnel issues that may negatively impact organizational
productivity and wellbeing. Unlimited management
consultations and management referrals are included for
customers with our in-person session model programs.
 Constructive Confrontations and Referrals--Our consultants can help your managers
constructively confront an employee and determine the appropriateness of a referral
for EAP assessment and counseling. They work in partnership with your company’s
internal policies and personnel regarding the variety of interventions, issues, and
considerations involved in appropriately managing sensitive workplace issues.
 Support for Drug-Free Workplace Programs—If your organization is covered by the
drug and alcohol testing rules issued by the U.S. Department of Transportation (DOT),
Department of Defense (DOD), or the Department of Energy (DOE) or Nuclear
Regulatory Commission (NRC), Magellan can assist your organization with meeting the
training, assessment, referral, and follow-up requirements by assisting with policy and
procedure development; substance abuse education in the workplace; and SAP
(Substance Abuse Professional) or SAE (Substance Abuse Expert) resources.
 Conscientious EAP Follow-Up—Depending on your organization’s policies, Magellan
provides thorough follow-up services for one full year (with phone calls and
documentation) for qualified mandatory/supervisory referrals involving substance
abuse to support ongoing progress and achievement of goals. Complex cases that
originate in the EAP may be referred to the employee’s behavioral health benefit plan
and receive follow-up from the Magellan EAP provider to ensure an appropriate
transition of care.
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Centralized Critical Incident Stress Management (CISM) Services
Magellan is the only EAP with a centralized 24-hour team devoted exclusively to responding to
critical incidents. A critical incident is any unexpected event impacting the workplace that
produces intense emotional reactions with the potential to interfere with work performance.
Examples are shootings, robberies,
Magellan CISM Services Client Testimonials
accidents, natural disasters, terrorism, the
“Once again, Magellan has provided an excellent
sudden death of an employee, or
level of service . . . it is a tremendous help to have
organizational changes. Should such
a provider so easily accessible for our staff.”
incidents occur, Magellan’s dedicated CISM
“We really appreciate all you do, especially at such
a difficult time. Thank you.”
team is available to consult with your
“I was particularly impressed with the follow-up
management team and arrange an on-site
and assistance throughout the process. It is great
intervention, if needed, to support the
to know the resource is there if we need it.”
victims of trauma and to prevent the
“We greatly appreciate (our company) making this
aftermath of reduced work performance,
available to us.”
impaired morale, and litigation.
Magellan’s CISM team provides a number of differentiating factors:
 Respond to over 5,000 critical incidents each year, approximately double the volume of
our closest competitor;
 100% customer satisfaction;
 Quick, responsive turnaround time—on average, 50% of on-site CISM services are
provided on the same day;
 Industry’s largest CISM network with over 13,000 master’s-level clinicians, with
specialized training and experience in crisis intervention;
 Specially developed Deployment Team to respond to national or regional disasters, with
the capability of providing on-site support for extended time periods; and
 Industry-unique Clinical Follow-Up Protocol—recognized as a best practice by industry
experts—to uncover and address immediate and residual post-traumatic symptoms and
behaviors.
Legal, Financial, and Identity Theft Recovery Services
Legal, financial, and identity theft recovery services, currently delivered through a third party
vendor relationship, provide a single point-of-access for answers to member questions. In
addition to saving lost work hours for employees, this program will enhance your organization’s
benefits portfolio without increasing your administrative responsibilities. Starting with access
using your same EAP toll-free number or via www.MagellanHealth.com/member, callers
receive telephonic and/or in-person consultation with top-rated attorneys and financial
professionals, along with referrals to ongoing services or community resources.
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Magellan offers members local in-person legal consultation through a contracted network of
almost 7,000 independent law firms. Financial counseling is provided through our partner’s
internal network of finance professionals and Certified Public Accountants (CPAs). Assistance
with identity theft is provided through qualified professionals with specialized training in fraud
resolution.
 Legal services include: One free in-person
consultation, lasting up to 60 minutes, available
per separate legal issue per year; 25% discount
for on-going legal services; and, unlimited
online access through a seamless link from the
EAP member website to legal library, legal tools,
forms, and other resources.
 Financial services include: One free telephonic
financial consultation, lasting up to 60 minutes,
available per separate financial issue per year;
an in-person consultation available for certain
complex matters; and, unlimited online access
through a seamless link from the EAP member
website to interactive tools (including financial
calculators and personal investment tools)
financial library, forms, and other resources.
Magellan Legal, Financial, and
Identity Theft Recovery Services
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Personal and family legal concerns
Adoption and guardianship
Civil and community issues
Divorce and separation
Debt management and credit
counseling
Mortgage consultation
Real estate concerns
Investments and retirement
planning
Wills and trusts
Mediation assistance
Identity theft recovery assistance
Fraud resolution assistance
Work-Life Services
Employers can maximize their benefit offerings while achieving increased bottom-line savings
through Magellan’s Work-Life program. Available through the same EAP toll-free line or via the
member website, the service addresses work-life needs across the life cycle. From adoption to
elder care, from child care to special needs services, our time-saving services provide
individuals with the information, support, and tools necessary to make the decisions best suited
for them and their families
Our Work-Life services provide the following advantages and competitive differentiators:
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A seamless integration of EAP and work-life services
Personalized, prescreened referrals with confirmed openings
Industry-leading turnaround time
A full 360 view of each members’ profile through a comprehensive case management
system
Interactive online tools through a seamless link from the EAP member website with
access to provider databases, resources, checklists, in-depth articles, tools, podcasts,
and more.
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 A member discount center with access to over 900 vendor partners with thousands of
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pre-negotiated discounts
Comprehensive customer reporting
Our Work-Life specialists research the resource options,
thoroughly screening potential providers to ensure they
meet the caller’s specified criteria, and then supply the
caller with three to five qualified referral options (with
confirmed availability) for each request. Callers also receive
multiple follow-up contacts, in addition to educational
materials
Convenience Services are included within the Work-Life
program. Individuals receive customized, pre-qualified
referrals for services such as house sitting, relocation
assistance, pet care, home repair, and more—valuable
benefits for attracting and keeping employees in today’s
competitive marketplace and an important way of helping
employees live and work more effectively.
Examples of Magellan WorkLife Resources
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Day care centers
Adoption assistance
Before- and after-school care
Contingency care programs
Elementary, secondary,
university and adult
education resources
Special needs services
Adult day care
Senior housing
Care giving support
Moving/Relocation support
Convenience services
Award-Winning Web Services: MagellanHealth.com/Member
Recognized as the “Outstanding Web Site” in the industry by the Web Marketing Association,
Magellan’s EAP Member Web Site features an inviting look and easy-to-navigate experience for
finding information and resources. Employees have 24-hour a day access to confidential
services. Users can find a full continuum of self-paced, interactive tools to address concerns
ranging from wellness and personal development to workplace issues, parenting, and elder care
concerns.
Following are key features of our EAP Web Site:
 Health and Wellness Resource Centers: A new health and wellness resource center is
available every month with
links to relevant articles, tip
sheets, assessments, tools
and calculators, on-demand
learning programs, and
community resources.
Current and past health
centers are easily accessed
from the home page.
 Health and Wellness
Library: Our library helps
Web users find resources
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on work-life and wellness issues, like Parenting, Aging, Working, and Living pages.
 Tools and Self-Assessments: Users can access dozens of online tools, calculators, and
self-assessment quizzes which provide appraisals of
health and wellness concerns as well as
recommendations.
 Member Discounts: Links to discounts through
Magellan’s partnerships.
 EAP and Work-Life Provider Searches: In-depth
searches for counseling, adoption, child care,
education, older adults, pet care, and volunteer
services. Users apply filters to narrow their search.
MapQuest links allow members to see a map of
provider locations and obtain driving directions.
LifeMart Discount Center
 Computers and Electronics
 Travel, Car Rentals and
Hotels
 Gifts and Retail Shopping
 Movie Tickets and Video
Rentals
 Books and DVDs
 Theme Parks
 Flowers
 Fitness Centers
 Restaurants
 And More!
 Self-Referral to EAP Providers: Easy, fast, online
registration to see an in-network EAP provider.
 Chat: Live chat is available to obtain program information, locate resources, and to get
answers to concerns, such as stress, family/life issues and more.
 Links to Community Resources: A vast array of links to community-based resources is
available to assist with information, references, and local support and resources.
 On-Demand Learning: Members and supervisors can access short orientation videos as
well as a large variety of webcasts, podcasts and online training programs at their
convenience. Information on various mobile apps is also included.
 EAP Satisfaction Survey: For sharing quick, easy feedback about our services.
 Manager Section: Our dedicated manager section includes our Supervisor Handbook,
Training Manual, and other management resources; information on management
consultations and referrals, workplace regulations, threats of violence, return to work
consultations, and fitness for duty facilitation; as well as skill development and
management tips.
Experience our EAP web site! Go to www.MagellanHealth.com/member.
Enter the user name: MagellanEAP1 and password: Magellan1*.
Online Health & Wellness Program: Magellan’s CaféWell
Magellan’s CaféWell is an innovative health improvement program included as a core EAP
service. Café Well complies with applicable laws and accreditation standards, and provides
members with comprehensive, interactive wellness tools that are easily accessed via the EAP
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member website. Café Well is interactive, community-based, and supportive to drive
engagement and behavior change.
Key components include:
 Personal Health Assessment (PHA) this component is useful if your organization does
not currently provide access to a health assessment for all members, regardless of
whether or not they have elected medical coverage. It can be suppressed as desired
while still allowing access to the remainder of the on-line wellness resources.
 Enhanced Communication & Support- private messaging, managed blog, SMS texting,
email wellness reminders, mobile apps, peer support groups, seasonal health programs
and promotions, and more.
 Fitness and Wellness Tools - exercise and nutrition planners, health and fitness
trackers, health activities, symptom checker, and extensive wellness library.
 Ask-A-Coach & Video Coaching – Registered Nurses, dieticians, and other health
experts available to provide individual online coaching or group video coaching.
 Competitive Challenges which provide online competitions between individuals or
groups of individuals within your organization. Limitless customized challenges can be
created using the online trackers.
 Incentives – Reward system linked to specific actions with “coins” awarded to use for
prizes.
Program Orientation for the Workforce and Management
Experience has taught that an EAP delivers maximum value to an organization when managers
and supervisors are fluent in presenting the EAP as a workforce benefit and knowledgeable of
the EAP as a business practice. Employee and management orientations are available within
90 days of program effective date in classroom, webinar, or streaming video formats.
 Employees: Orientations focus on the available services, how to access the EAP, and
the types of problems the EAP can address. We explain the voluntary and confidential
nature of the program.
 Supervisors: Orientations focus on the service package purchased, on methods to
encourage employee use of the program services, and on how to make supervisory
referrals to the EAP to address job performance, substance abuse, and workplacerelated problems.
Wellness Workshops and Training: Adding Value, Managing Risk
98% EAP Customer Member
Training Satisfaction
Magellan’s 2014 Annual Survey
Satisfaction Survey
Provided in-person or via scheduled live webinar, using your
annually allotted service hours, on a fee-per-hour basis, or
online (select trainings) at no additional charge, our
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workshops have multi-faceted benefits to your company. Not only do they promote wellness,
provide valuable information and enhance members’ and supervisors’ skills, but they also serve
to enhance utilization of the EAP. Over 70 seminars on various behavioral health and work-life
issues are available. We can also develop customized training, depending on your needs.
Development costs for customized seminars vary based on the requirements of the project.
On Demand Online Training
Your EAP includes an on-demand training library include
webcasts, podcasts, Supervisor and Employee Orientation
videos, and several other self-paced programs.
Our standard online trainings have the option for users to
download attestation of completion.
Sample Online Courses for
Supervisors
 Building on Differences
 Business Ethics
 Drug and Alcohol Awareness
for Leaders
 Sexual Harassment
 Supervisor Orientation
 Workplace Violence
Member Communication Campaign
Clear, credible, user-oriented communication is a key factor in ensuring a well-utilized and
effective EAP. That’s why we include a complete package of professionally designed
communication materials at no additional cost for promotional efforts throughout the year.
Our communication campaign includes the following materials:
 Employee & Manager Themed Campaigns monthly employee and quarterly supervisor
electronic campaigns with newsletters,
posters, webinars, and online resource
centers;
 Printed Member Brochures with tear-off
Wallet Cards;
 Printed Posters - multiple styles for mixing or
matching;
 Supervisor Handbook (in pdf format);
 Program Flyers (in pdf format) –promote specific program services; you can print and
post them in high traffic areas or electronically post them on your company intranet or
distribute them via email;
 Health/Wellness Fair Support – Customers with EAP session models also receive table
top promotional materials. Onsite program representation is also available using
annually allotted service hours or on a fee-for-service basis.
Printed materials are shipped to one location as a standard service for customers with EAP
session model programs. Our Telephonic Consultation model program includes electronic
materials. Most materials include your assigned Magellan toll-free number and many are
available in Spanish.
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Optional Services
The services below are each available for an additional fee. Additional detailed information and
fees can be provided upon request.
Clinical First-Answer
Magellan has the capabilities to provide a live clinician answer feature for your program instead
of the standard answer by a trained EAP Customer Service Associate. A Magellan master’s-level
licensed clinician will answer the initial call and perform the intake, consultation and referral
process.
Conflict Resolution Services
Magellan’s CISM unit can also provide conflict resolution services, a voluntary service for two or
more employees experiencing difficulty in their work relationship. This service typically
includes thorough assessment interviews with all parties, goal-setting, and onsite sessions in
which a counselor facilitates conflict resolution intervention, while enhancing communication
and problem-solving skills.
Tobacco Cessation
To assist employees and adult household members struggling to quit using tobacco, and to help
avoid the many costs of tobacco use, Magellan offers the Quit for Life® program. Participants
receive toll-free telephone counseling with a tobacco treatment specialist. Treatment sessions
are designed to help participants develop coping skills, secure social support, and design a plan
for quitting. Individuals will also receive an 8 week supply of nicotine replacement therapy that
can be delivered directly to the participant’s home.
New Parent Support and Retention Program
Magellan’s program focuses on supporting employees as they adjust to becoming a parent—
whether through child birth, adoption, step-children—while at the same time supporting the
relationship between the employee and the workplace, which is a key factor in long term
retention.
Our program brings together key services designed to support a new parent: transition-based
new parent coaching, work-life and dependent care information, referrals to available work-life
and behavioral health resources, and supervisory consultation and support.
Nurse Access Line
Magellan’s EAP wellness offerings support the mind and body connection. With our Nurse
Access Line, if your members have a health question or need advice, they can call and speak
with a Registered Nurse or access pre-recorded medical and wellness information. Members
receive information and assistance with a wide range of concerns—advice on how to handle
minor illnesses or whether or not they should visit the Emergency Room; help to better
understand their doctors’ instructions or what questions they need to ask their doctors;
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information on available treatment options, medical tests and procedures, prescription
medications, chronic medical conditions and more. The Nurse Access Line is available 24 hours
a day, 365 days a year.
Magellan Global EAP
Magellan offers EAP services worldwide—24 hours a day, seven days a week—through a
strategic partnership. Based on global covered lives and depending upon unique country
variables, access to these services can be arranged through a centralized global free phone
number directed to various service centers or via in-country free phones. In addition, global
EAP can be accessed via SMS text, email and instant messaging. Counselors answering the
phones are multicultural and multi-lingual and are supported by a translation service, offering
immediate access to an interpreter in more than 175 languages.
Conditions of Offer
1. Quoted rates and services apply only to customers located in the United States and Puerto
Rico. Coverage of non-U.S. employees must be discussed at the time of sale. Rates initially
are for 36 months; thereafter, contracts are evergreen with an annual rate adjustment at
renewal if applicable.
3. Renewal rates are on a community basis, effective on the customer contract renewal date.
Notice of any rate adjustments will be furnished at least 90 days in advance.
4. Our standard small/mid-market contract terms and language are non-negotiable.
5. Billing will be electronic, quarterly, in advance or as otherwise required by law.
6. Included in the core pricing:
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In-person or live webinar EAP employee and supervisor orientations during
implementation are included for a primary or headquarters site within 90 days of
effective date. There is no charge for orientations at secondary sites that have a
minimum of 50 employees, but applicable non-local travel (50 or more miles or
more than 1 hour’s drive time) fees will be charged for secondary sites. Additional
orientations for smaller sites or orientations scheduled after 90 days of program
effective date are available using annually allotted service hours or on a fee-forservice basis at $230 per clinician hour, plus any non-local travel fees.
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Premium EAP session models include 10 annual service hours for trainings and/or
other onsite program support (e.g., health fairs) for groups up to 1,000 employees
and 1 additional hour per each additional 500 employees. Additional annual
service hours and all services hours for our Telephonic Consultation model are
available at $230 per provider/trainer hour, plus applicable non-local travel (50 or
more miles or more than 1 hour’s drive time) fees.

Unlimited telephonic consultations and Critical Incident Stress Debriefing (CISD)
incidents and onsite hours are included, up to 10 onsite hours per incident.
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Magellan Healthcare
Additional onsite hours beyond 10 for any specific incident are available at $250 per
provider hour, plus applicable non-local travel (50 or more miles or more than 1
hour’s drive time) fees.

Unlimited management consultants and management, including mandatory,
referrals are included in the EAP session models. Mandatory referrals are available
for the Telephonic Consultation model on a fee-for-service basis. Case rate is
quoted at time of request for service.

Unlimited access to www.MagellanHealth.com/member, including Magellan
CaféWell online health improvement program.
5. Customer will be responsible for reimbursing costs for travel of more than 50 miles or 1 hour
for orientations, trainings, CISDs or other onsite staffing events at Magellan's cost.
6. Additional charges apply for any program services not included in quote and/or for the
Optional Services otherwise noted in this proposal, and including:

Delivery of educational or promotional materials to members by mail.
7. Magellan requires at least 30 days’ notice to fully implement a program.
8. All programs start on the first of the month.
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