Winter - Cityworks

Transcription

Winter - Cityworks

InPrint
Delivering Innovative GIS-Centric Maintenance Management Tools for Your Organization
Vol. 4, Issue 1, Winter 2005
GIS Central to Ontario
California Maintenance
Management Strategy
By Elliott Ellsworth, IT Project Manager
A citizen reports a pothole, a
broken street light, or graffiti
on a fence. Each year, the City
of Ontario, California receives
thousands of citizen requests
for service. The real challenge
is tracking these requests and
managing the City’s response as
part of an overall maintenance
management strategy. The
City of Ontario Public Works
Department employs the use
of a GIS-based maintenance
management system to support
their ongoing work order and
asset management operations.
Though their Public Works staff
are not GIS professionals, they are
continuously interacting with the
GIS data to support the agency’s
critical work processes.
The City of Ontario is an
experienced user of GIS beginning
in 1987 when one person, in a
back corner of the Engineering
Department, began using ESRI®
ArcInfo® to audit and update the
parcel and street layers previously
created by a consultant. The next
year, a demographic planner in
the Planning Department started
to compile a land-use database
from various sources. These two
initiatives became the foundation
Cont. on page 8
INSIDE THIS ISSUE
2
President’s
Corner
3
Velocitie - Partner
News
Cityworks User Spotlight
Oklahoma City Department of Airports
By Tom Palizzi, Director of Marketing & Sales, Azteca Systems, Inc.
Situation
Dissatisfied
with the
complex and
restrictive
nature of
their existing
maintenance
management
system, the airport management
team at Oklahoma City’s Will
Rogers World Airport sought a
comprehensive,
yet easy-touse, system to
orchestrate and
track work done
in and around
the facility.
“The system
we had was
cumbersome
and restrictive,”
said John
Goodwin,
Manager
of Airports
Maintenance.
“Staff had reverted back to the oldfashioned way – when work needed
to be done, supervisors would
simply tell a maintenance worker
and then they would go off and do
it.” With no tracking, management
had no idea what items were being
attended to, when the work was
6
2005 User
Conference
10
Regional News
done, or who was fixing them.
The airport management team had
begun looking at software systems
when they learned the city was
using Cityworks in the Utilities
Department. Oklahoma City IT
staff demonstrated the water and
wastewater capabilities and the
idea of expanding the Cityworks
implementation to include the
airports took flight.
Critical Issues
Seeking an asset and work order
system that could manage their
diverse array of infrastructure and
facilities, the airport management
team also wanted to accurately
account for maintenance costs –
resources, materials and equipment.
Cont. on page 4
11
Azteca News
12
Training
Schedule
..........................................................................................................................................................................
For more information on Cityworks and Azteca Systems, visit us online at http://www.azteca.com
INPRINT / WINTER 2005
PAGE ONE
InPrint
Editor in Chief: Tom Palizzi
Editor: Kaye Ryser
Graphic Designer: Kylir Horton
Advertising: Tom Palizzi
Azteca Systems, Inc.
11075 South State Street, Suite 24
Sandy, UT 84070
801-523-2751
www.azteca.com
To receive a subscription or to
change your address, please
send your contact information to:
inprint@azteca.com or call 801523-2751.
Founded in 1986, Azteca Systems, Inc. is the leading provider
of GIS-Centric Enterprise Asset
Maintenance Management Systems
for Public Works and Utilities. Built
exclusively on top of ESRI’s leading
GIS technology, Cityworks is powerful, scalable, and affordable.
How to Reach Us:
Tel.: 801-523-2751
Email: info@azteca.com
InPrint is published by Azteca Systems, Inc. (Azteca), at 11075 South
State, #24, Sandy, UT 84070.
InPrint contains material of interest
to utility and publics works organizations.
Copyright © Azteca Systems, Inc. 2004
All rights reserved.
Printed in the United States of America.
The information contained in this document
is the exclusive property of Azteca Systems,
Inc. The work is protected under United
States copyright law and other international
copyright treaties and conventions. No part
of this work may be reproduced or transmitted in any form or by any means, electronic
or mechanical, including photocopying and
recording, or by any information storage or
retrieval system, except as expressly permitted in writing by Azteca Systems, Inc. All
requests should be sent to Attention: Cityworks InPrint, Azteca Systems, Inc., 11075
South State Street, #24, Sandy, UT 84070.
The information contained in this document
is subject to change without notice.
Azteca Systems, Cityworks, CityworksFM
and the Cityworks and CityworksFM
logos are registered trademarks of Azteca
Systems, Inc.; and www.mycityworks.com,
www.gocityworks.com, @azteca.com and
www.azteca.com are service marks of
The names of other companies and products herein are trademarks or registered
trademarks of their respective trademark
owners.
PAGE TWO
President’s Corner
by Brian L. Haslam, President, Azteca Sytems, Inc.
2004 was another great year for Cityworks and Azteca
Systems. We accomplished our goals, managed our
growth, and remained profitable. Along the way, we
hosted another superb User Conference and supported
several local user group meetings.
Of course, each year Azteca Systems, like all businesses, has a goal to grow
and be profitable. But growth and profitability are not the overriding focus at
Azteca Systems. Rather, we feel growth and profitability happen as a natural
consequence of doing the things we do well and constantly striving to improve.
Over the last year, the Cityworks user community has grown by over 30% with
the addition of organizations from all over North America. I believe this is an
indication that we are improving and doing what we do well.
Each year, Azteca Systems sets goals for improving our company. For 2004,
our major focus was to improve customer service, documentation, and the
software upgrade process. I am pleased with our progress in each of these
areas.
Improve Customer Service
Improving customer service is not a matter of just hiring more telephone
support personnel. If that were true, I could just outsource to India. Rather,
excellent customer service is an attitude and a priority. As a company, we
have no other higher priority than customer service. Cityworks is a good,
solid product. But there are times when we receive phone calls or emails that
bring a problem to our attention. Azteca Systems’ commitment to excellent
customer service is even more evident in how we respond. Often, upon
resolution of the problem, I will receive an unsolicited email complimenting
Azteca Systems and an employee who helped resolve the problem. These are
my favorite types of emails because they are the best indication I have that we
are satisfying our customers.
Improve Documentation
Over the last year, I have gained an appreciation for the amount of effort
required to produce and maintain good documentation. It takes special talents
to write and format good documentation. Our latest document, Cityworks
Add-ons, is an example of the high-quality documentation we are striving to
produce. Over time, we hope all of our documentation will have the same look
and feel as our Add-ons document.
Improve the Software Upgrade Process
Our thinking was that if we could make the software upgrade process easier,
we could eliminate many of the customer service problems. The addition of
Database Manager has proven this is true. We estimate that up to 80% of
the customer service problems for upgrading from 3.7 to 4.1 were database
related. The typical culprit was an update database script not run or run
incorrectly. Database Manager has removed almost all of these problems and
resulted in a vastly improved software upgrade process.
Goals for 2005
We plan to continue our goals for 2004 because we can still improve in each
of these areas. Thus far, our customer service employees have been expected
to be a “jack of all trades.” For 2005, we would still like each employee to be
thoroughly familiar with the software but in addition we are asking our
Cont. on page 12
PARTNER NEWS
Partner Directory
Strategic Partners
By Bart Koenig - Velocitie Integration Experts
ArcGIS Migration
and Cityworks
Integration
Services
City of Ann Arbor
Located in Lower Michigan
approximately 30 miles west of
Detroit, the
City of Ann
Arbor is home
to 114,024
citizens and
the University
of Michigan.
The City of Ann
Arbor purchased
the Ann Arbor
Water Company in 1913, known
today as the City of Ann Arbor
Water Utilities (AAWU). AAWU
provides water, sanitary sewer
and stormwater service to the
city and surrounding townships.
Ann Arbor Water Utilities water
distribution system is comprised
of five pressure districts within
the city. The main reservoir, three
outlying reservoirs, four remote
pump stations, and two elevated
tanks supply these districts. The
distribution system also consists
of approximately 439 miles of
water mains, 3646 fire hydrants,
and 5635 water main valves. The
Utility also maintains 390 miles of
sanitary sewer and 340 miles of
storm sewer.
In 2003, Ann Arbor Water Utilities
migrated its water distribution
system from a 7.x ArcInfo based
water management system
to ArcGIS. In 2004, the utility
implemented Azteca Systems’
Cityworks to store asset
information required for AAWU
maintenance management. Both
applications leveraged the use of
a common data model, which
Cont. on page 5
Spokane County
Public Works
Migration to
Cityworks and
ArcGIS 9
Spokane County Public Works
(SCPW) chose Azteca Systems
and VELOCITIE Integration
to assist with the
transition from their
legacy ArcInfo and
Cityworks® systems
to the Cityworks
and ArcGIS™
software. Public
Works is leveraging
the enhanced capabilities,
product offerings, and scalability
available in the Cityworks and
ArcGIS versions of the software
to provide greater access to
the asset and location-based
information maintained by SCPW.
Spokane is beginning to realize
additional efficiencies in system
interoperability through the
open architecture platforms of
Cityworks and ArcGIS.
Purpose
VELOCITIE delivered sanitary
sewer data migration and
implementation services to
(SCPW) for their ArcGIS and
Cityworks deployment.
Nature of Work
As a partner to Azteca Systems,
VELOCITIE led the ArcGIS data
migration effort by working
closely with Azteca Systems and
the county’s project team to
deliver the following services in a
manner that allowed the Cityworks
upgrade and data migration
projects to be completed on
schedule and within the budget.
•Provide project management
Cont. on page 5
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CompassCom
DHI
Earth Touch Solutions
ESRI Canada
Laurel Hill
Miner & Miner
Motorola
MWH Soft
NovaLIS Technology
Route Smart
Tadpole Cartesia
Authorized Business
Partners
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Arcadis G&M Inc.
ATS-Chester Engineers
Bowne Management Systems
CDM
Civil Solutions
Cobra Technologies
Coulter Mapping Solutions
Digital Safetynet
EFM Group
EMH&T
Geographic Technologies Group (GTG)
InfoCode Corporation
IT Nexus
Jones, Edmunds and Assoc.
Mactech Corporation
Maser Consulting
Metric Engineering
Municipal Information Systems
North Arrow Technologies
NTB Associates
OHM, Inc.
OneGIS
PBS&J, Inc.
Psomas
Schneider Corporation
Short Elliott Hendrickson
Sunrise Engineering
Tetra Tech
Timmons Group
US Infrastructure
Varion Systems
Velocitie Integration, Inc.
Vanasse, Hangen, Brustlin, Inc.
(VHB)
Westin Engineering
Weston Solutions
Woolpert
PAGE THREE
OKC Airports - Cont. from page 1
Microsoft SQL Sever and
ESRI’s ArcView, ArcEditor
and ArcSDE. Thirty-five
staff members from field
maintenance, operations,
fuel maintenance, and
building maintenance
utilize the system.
They wanted a real-time system with the ability to create
preventative maintenance programs, as well. This and
more all had to be accomplished within tight budget
constraints.
Vision
The airport management team envisioned a system
that would not only help them track maintenance but
provide supporting data for annual funding projections
and leasing costs for tenants. Goodwin saw Cityworks as
an ideal solution to help them identify and track problem
areas and ultimately expects to outfit staff with mobile
tablet devices.
Solution
At the outset, the airport deployed
Cityworks primarily for work order
management. Using the system to
develop preventative maintenance
schedules, the data will soon
support measuring performance
accountability. Using Cityworks
Custom Inspection, staff has
developed specific inspection forms
for unique assets such as runway
lighting and building facilities.
They also implemented Cityworks
Storeroom to manage their materials
warehouses. Cityworks is deployed
in Microsoft Windows XP, using
Results
“Our employees really
like the system,” says
Goodwin. “They all say it’s
the friendliest software
they have ever used. In
the case of a recent snow
event, for example, they
were able to easily report exactly how much it cost them.”
Cityworks allows staff the ability to create work orders
and projects so they can schedule and track maintenance
history, report cost details, and much more. According
to the city’s Project Manager, Stacy Saunders-Bone, they
are now looking to deploy Cityworks at their Willey Post
Airport and other city-owned facilities soon.
Statistics
Software: Cityworks Version 4.2
Data model: Custom in-house developed
Database: Microsoft SQL Server
ESRI: Yes
ArcGIS Version: 9.0
Editor: ArcEditor
SDE: Yes
Network: Fiber and Wireless
Number of users: 35 (Field Maintenance,
Operations, Building Maintenance, Fuels
Maintenance Storage, and Financials)
Installation Date: October 2004
Azteca Systems Awarded ESRI’s
Foundation Partner of the Year 2005
Azteca is once again the proud recipient of the Foundation Partner
of the Year, having received the distinction in 2000 and 2005. The
award is given to the partner that through hard work and dedication
has consistently built a very strong, dependable relationship with
ESRI. A Foundation Partner is one of the building blocks from
which ESRI’s strong business partner program is built. Azteca was
recognized on Saturday, February 12th, for giving considerable
contributions in the field of GIS technology and to ESRI over the past
year.
PAGE FOUR
VELOCITIE
(from page 3)
Ann Arbor - Cont. from page 3
enabled the utility to operate an
integrated GIS and maintenance
management system with the data
for both systems stored in a single
relational database.
migration and integration services
for its water GIS and asset
maintenance management system.
The utilty desired to take advantage
of ESRI’s technologically advanced
ArcGIS software,
as well as
the enhanced
integration
offered by Azteca
Systems’ ArcGISbased version
of Cityworks.
VELOCITIE
supported
the Utility’s
ArcGIS and
Cityworks system
implementation
with the following
services:
Ann Arbor Water Treatment Plant
Purpose
ArcGIS migration and
implementation of Cityworks
Maintenance Management System
Nature of Work
The Ann Arbor Water Utilities
(AAWU) selected VELOCITIE
(formerly part of KEMA
Consulting, Inc.) to provide GIS
•Project management and
implementation planning.
•Defining the water, sanitary sewer,
and storm sewer GIS data, domain,
connectivity, annotation, and
symbology requirements.
•Developing water, sanitary sewer,
and storm sewer object models and
database design.
•Migrating AAWU’s water, sanitary
sewer and storm sewer coverages to
the ArcGIS geodatabase.
•Conducting geodatabase review
workshops.
•Implementing ArcSDE to manage
the utility’s water data.
•Configuring and installing Azteca
Systems’ Cityworks with ArcGIS
8.x maintenance management
for the City’s Public Services and
Community Standards Departments.
•Providing Cityworks administrator
and end-user training and support
during the initial roll-out of the
software.
The project was completed on
schedule and within the proposed
budget.
Additional Information
Project Contact: David Wilburn
City of Ann Arbor Water Utilities
2000 South Industrial Highway
Ann Arbor, Michigan 48104-6120
Phone: (734) 997–1172
E-mail: dwilburn@ci.ann-arbor.mi.us
Dates: 2003 – 2004
Key Personnel: VELOCITIE consultants
involved
Bill Hoisington, Project Manager and Senior
Consultant
Scott Prefontaine, Senior Consultant
Spokane - Cont. from page 3
for the data migration and related
project activities.
•Conduct sanitary sewer data
model requirements analysis for the
GIS and CMMS.
•Develop a Cityworks- compatible,
sanitary
sewer
database
design and
UML class
diagram to
support the
business
needs of
the Public
Works and
other county
departments.
•Migrate the
legacy GIS
data to the
Spokane Public Works Department
Oracle-based ArcSDE 9.0 database.
•Assist with the configuration of
the city’s ArcSDE/Oracle Server
environment.
•Coordinate requirements, database
design, and data deliverables to
complement the on-going Cityworks
software upgrade.
•Provide ArcGIS end-user and
ArcSDE administration training.
Jim Red, GIS Manager for the
Division of Utilities, stated, “We
selected the VELOCITIE/Azteca
team because of the consistent
highest level of service the firms
have provided to the county on
previous collaborations and their
knowledge of our GIS and CMMS
Cont. on page 9
PAGE FIVE
Cityworks Roundup
2005 User Conference!
June 27 - 29, 2005
Park City, Utah
Register online at www.azteca.com
Park City Marriott Hotel
This year, we have chosen a luxurious setting for the Cityworks User
Conference. The Park City Marriott is a full-service hotel and is ideally located 1 mile from Park City’s historic Main Street. Hotel amenities include a conference center, business center, lobby concierge,
Starbucks Coffee kiosk, swimming pool, whirlpool, fitness center, bike
rentals, restaurant, and
lounge. A variety of outdoor recreation activities
are also close by such as
mountain biking, jogging trail, Alpine hiking,
and several golf courses within a few miles. Park City and the Wasatch Mountains make a perfect setting for meetings and events.
Single or Double occupancy: $79.00
Conference Highlights
Sunday June 26 – Welcome Reception and Registration
We look forward to meeting and greeting each of you as you arrive and
participate in this annual event.
Monday June 27 - Vendor Chuckwagon
Help us kick off the conference in style! Come hungry and join us for
food, drink, entertainment and socializing as we “Roundup” together in
an evening of food and fun. Don’t miss this great opportunity to meet our
Exhibitors, Sponsors, Business Partners, and the whole Azteca staff in a
relaxed setting.
Tuesday June 28 - Wild West Cowboy Fest
Join our Roundup celebration and enjoy rich Western history in a bootscootin’ evening of fun. The award-winning cowboy singing group, the
Bar G Wranglers, will perform their eclectic brand of Western music.
Other Wild West performers will make you want to kick up your boots
and do a little do-see-doe.
PAGE SIX
Pre-Conference Activities
Golf Tournament
Join Brent Wilson and Becky Tamashasky for this year’s Golf Tournament. Golf spots are
limited and will be assigned on a priority basis by registration date. Tee–time is 2:00 pm,
Sunday, June 26th. The cost is $80 and includes a cart and balls. Rental clubs are available.
Olympic Park Tour
David Hansen and other Azteca employees will be participating along with
you on a guided tour the Utah Olympic Park. You’ll see the world’s highest
Nordic ski jump, view the fastest bobsled, luge, and skeleton track on earth.
Along the way, you’ll watch athletes train on the Nordic and freestyle ski
hills and Olympic tracks. The tour will include free time and access to the Alf
Engen Ski Museum.
Mountain Bike Tour
Join Ryan Miller and other Azteca employees for a mountain bike
ride along the mid-mountain trail. The trail rolls up and down at an
elevation of 8,000 feet nearly the entire way between Deer Valley
and Park City. Expect awesome vistas and picturesque alpine
meadows. Bike rental available through the Marriott Hotel.
Hike
Ben White and Jennifer Hernandez are geared up and ready to take
you on a moderate hike in our beautiful Wasatch mountains. You’re
in for a great view of the beautiful Wasatch valley.
PAGE SEVEN
SOFTWARE REVIEW
Ontario - Cont. from page 1
of Ontario’s GIS.
As other departments became aware
of the potential of GIS, it became
apparent that the GIS needed
to be centralized as a division in
Administrative Services. At the
same time, the City changed the
system hardware platform from
a minicomputer to a network
of three UNIX workstations. In
addition, multiple PCs were added
to run ESRI’s ArcView®, providing
easy access to the GIS data for all
staff. Little by little, piece by piece,
Ontario’s GIS emerged as a true
enterprise GIS. Today, the GIS is framed around
Planning, Fire, Business License, Code
Enforcement, Housing, and Public
Works.
During 2003 the City of Ontario
Public Works considered
implementing a maintenance
management solution. Leveraging
the city’s existing investment in
ESRI® GIS was a key element in
the selection process. Choosing
Cityworks®, Public Works staff utilize
GIS data as an integral part of
their daily efforts for tracking and
performing reactive and preventive
maintenance activities. For example,
Public Works staff are able to display
the location on a map for each
request for service and all ongoing
and maximize the potential use of
existing data to better improve the
business processes and the flow of
information. Significant cost savings
have been realized because the
Public Works staff are able to focus
on tracking and supporting their
critical maintenance management
processes, rather than creating and
maintaining separate infrastructure
asset data. For the longer term,
the GIS staff are fostering an
environment of shared ownership
by encouraging Public Works staff
to help keep the infrastructure
asset data up-to-date while
benefiting from the efforts of other
departments doing the same for their
core GIS data. In addition, the core
2-day snapshot of requests and responses
ESRI® ArcGIS® and ArcSDE® with
Oracle® as a back-end database.
The work order management system
is deployed to end-uses via Citrix®
MetaFrame® Servers. The City
of Ontario boasts an enterprise
environment where geographical
data acts as a foundation dataset
for many critical business process
applications. For example, the
“Master Address” database serves as
a common foundation link for
applications in Police, Building,
PAGE EIGHT
maintenance activities. Maintenance
activities can be scheduled by
location, grid, specific asset, or
group of assets.
It has been an added burden on
the city’s core GIS staff to provide
and maintain the GIS database as
the foundation infrastructure asset
database. However, the GIS staff
support this initiative because it
is consistent with the city’s desire
to leverage the GIS investment
GIS staff continue to improve data
accuracy, and quality. Recently, they
have increased the detail of data
tracked for curbs, gutters, sidewalks,
and associated each coincident with
a parcel frontage.
Today, many other agencies visit
the City of Ontario to view how they
utilize GIS as a core technology to
support critical processes such
Cont. on page 9
Ontario - Cont. from page 8
as maintenance management - no
longer as a theoretical possibility,
but as a reality. Utilization of GIS
by city agencies such as Public
Works has proven that the city’s
investment in GIS provides
more than maps. GIS has become
an invaluable tool for centralized
land information, tracking requests
for service, managing the city’s
response and managing ongoing
maintenance activities. GIS is an
important foundation dataset of an
enterprise system. And along the
way, the City of Ontario Public Works
staff (who are not GIS professionals)
have become leading users of GIS
data to support the agency’s critical
work processes.
The City of Ontario GIS staff believes
they are only just beginning to fully
appreciate all that GIS can mean to
the city staff and citizens, let alone
the opportunities that lie ahead.
Cityworks is a registered trademark of
ESRI, ArcInfo, ArcView, ArcGIS and
ArcSDE are registered trademarks
of Environmental Systems Research
Institute.
Oracle is a registered trademark of Oracle
Corporation. Citrix and MetaFrame are
registered trademarks of Citrix Systems,
Inc.
View of traffic lights, traffic signs, and street lights
Spokane County - Cont. from page 5
environment. The team confirmed our selection by once
again delivering high-quality products and services
within the proposed project schedule and budget.”
Additional Information
Project Contact: Jim Red, GIS Coordinator
Public Works Building
1026 West Broadway
Spokane, WA 99260-0170
Phone: 509-456-3604
E-mail: JRed@spokanecounty.org
Key Project Personnel:
Bill Hoisington, Project Manager and Senior Consultant
Scott Prefontaine, Data Migration and ArcSDE support
Bart D. Koenig, President, at Tel: 920-432-1820 or E-mail
info@velocitie.com.
Welcome New
Cityworks Users!

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Douglas County Technology
Commission (DOTComm), NE
DuPage, IL
Edina, MN
Kentwood, MI
LBJMUD, TX
Madison Heights, MI
Olympia, WA
South Sioux City, NE
PAGE NINE
REGIONAL NEWS
Central Region
AZTECA SALES REGIONS - 2005
Brent Wilson
214-507-0579
bwilson@azteca.com
The Central Region is quickly growing
with new clients
and established
users. Azteca will be
participating in many
conferences this next
year and I hope to
see you all there.
 Denver
Western
Salt Lake City
Pacific
Augusta
Dallas
Central  Southeast
What’s happening in
the Central Region…?
•Houston Texas Parks Department
had their kickoff meeting in
December of last year. Still Azteca’s
largest client, Houston is extending
Cityworks enterprise-wide.
•Oklahoma City OK, implemented at
the Will Rogers Airport and will use
Cityworks for tracking maintenance
and inspections. They are currently
implementing Cityworks in public
works.
Western Region
Southeast Region
Tom Palizzi
Jen Hernandez
303-467-2738
tpalizzi@azteca.com
We were quite busy in the West
Region this past fall
with a great deal of
business activity.
•LBJMUD TX, will be starting their
Among our busy user
implementation of Cityworks in
February and we’re glad to have them base, the city of Fort
Collins, Colorado,
aboard.
recently expanded
their install base
•Dupage County, IL, has selected
while the City of
Cityworks to help with compliance of
Show Low, Arizona, successfully
the NPDES Phase II Requirements.
implemented Cityworks via our
remote, Internet- based assistance
•Ardmore, OK, has been
process.
implementing Cityworks and plans to
We welcome the following new
roll it out Q1 of 2005.
customers:
•Denver Wastewater, Denver,
Many users in the region have
Colorado
expanded their use of Cityworks and
•Douglas County, Omaha, Nebraska
converted from the shapefiles and
•Rupert, Idaho
coverages to the geodatabases.
This spring will see a host of
activities in the region including the
For 2005, I plan to have two user
AWWA IMTech and GITA Conferences
group meetings for the region, one
in the South and one in the North. If both in Denver and of course, the
Cityworks User Conference in Park
you are interested in hosting a User
City. I’ll look forward to seeing you at
Group Meeting, please contact me.
these events.
Anyone interested in advertising
or contributing to this publication,
please contact:
Tom Palizzi (801-523-2751)
PAGE TEN
Southbend
Northeast
706-364-8812
jhernandez@azteca.com
The Southeast Region has seen a
lot of activity since the last InPrint
issue. The southeast
coast was hit by five
different hurricanes
(one of which hit
twice). Our good
wishes go out to
everyone who felt
the effects of a busy
hurricane season.
I would like to thank everyone
who participated in the user
group meeting in North Carolina.
Concord/Tech Edge did a great job
of coordinating the meeting. Special
thanks to Varion Systems and
Gainesville Regional Utilities for their
great presentations. Be sure to mark
you calendars for the next user group
meeting, tentatively planned for April
of 2005 at Gainesville, Florida.
I would like to welcome Horry County,
SC to the Cityworks family. They
will be kicking off implementation
soon. Also, Commissioners of Public
Works in Charleston, SC, is beginning
to migrate to the geodatabase and
expand their Cityworks deployment.
REGIONAL NEWS (continued)
Northeast Region
Pacific Region
Becky Tamashasky
David Horton
574-231-8029
btamashasky@azteca.com
801-523-2751
dhorton@azteca.com
Welcome to the City of Madison
Heights, Michigan – the newest
Cityworks client in the Northeast
region! Madison Heights will be
heading into the implementation
for their streets
department
soon and will be
implementing
with the use of
their own IT staff.
Hopefully, they’ll
be willing to
share their experiences at a future
Michigan User’s Group Meeting!
The Pacific Region welcomes a
new representative, David Horton.
Many of you may know David,
formerly a project manager with
our Professional Services team. He
joins the Sales and
Marketing group and
brings with him the
states of Utah and
Idaho, now added to
the territory.
The first Michigan Cityworks User
Group meeting was held this past
October and was a great event.
Thank you to Waterford Township
who hosted the gathering and
to their staff who provided a
demonstration of their current
technology and how Cityworks is
being used to manage the Township
complaints and maintenance. If
you are interested in hosting a user
group meeting for your area, please
let me know!
David joined Azteca
in July 2001 from Lucid Technologies
where he managed the plant and
warehouse facilities for this major
manufacturing company. As a
project manager, he was responsible
for Cityworks implementations from
coast to coast. His experience
includes facilities management,
software implementation, GIS,
public works and utilities, and of
course, Cityworks.
AZTECA NEWS
Azteca Staff
Still Growing!
Ben White
Ben joined Azteca
Systems in October
2004 as a member
of the Client Services
Management Team
providing support for
the Pacific Region. He
received a Bachelor
of Science degree
from Kansas State University in
May 2000 and a Master of Arts
degree from K-State in May 2004,
both in Geography. Previously he
worked in the KSU Deptartment of
Geography as a lab instructor for the
Advanced GIS and Introduction to
Cartography laboratory courses and
also conducted field research for the
Strategic Environmental Research
Development Program (SERDP)
on post at Fort Riley, Kansas. As a
side note, he interned at Trimble
Navigation Ltd. during the summer
of 2000 as part of their GIS and
mapping group. He resides in Utah
with his new wife, Kortney.
Congratulations to...
Ryan Miller (Programmer) has been appointed to the Utah Recreational
Trails Advisory Council as the bicycling representative.
Project Management
Update
By George Mastakas, Project Management
Director, Azteca Systems, Inc.
Durham One Call...
The City of Durham One Call (DOC)
officially went live using Cityworks Call
Center on June 21, 2004 (soft opening
was on 6/9/2004).
DOC has 9 FTE answering calls (crosstrained in many areas including
Spanish - wow!), and 1 FTE assigned
to the front lobby of City Hall who can
create service requests for walk-ins.
DOC has answered 114,393 calls and
created 13,061 service requests. City
wide during the 6/9/2004 thru 1/11/
2005 time frame, there have been
19,391 service requests created with
16,808 requests closed.
Recently, DOC developed a benchmark
to track each department’s level of
service. The top three problems for
each department were identified,
along with their expected time of
completion.
What has DOC (and for that matter
the City) seen? When asked about the
impact of DOC to the City since it went
live, Scott Reed, (the Durham One
Call - Center Manager), had this to
say: “Is there a notable improvement
since DOC started? Definitely! The
City Manager’s and Mayor’s office
have documented a significant drop
in citizen complaints made to their
respective offices for services not
being followed up on or completed in a
timely manner.”
Nuptial News!
Ben White (Client Services) &
Kortney Steinhurst - January 18, 2005
Kylir Horton (Web Programmer &
Graphic Designer) &
Mindy Mounteer - January 28, 2005
Lindsay Bagley (Admin. Asst.) &
Cory Ferguson - February 17, 2005
Congratulations and best wishes!
PAGE ELEVEN
CITYWORKS TRAINING SCHEDULE
Client Training
Azteca Sandy Facility
March 15 - 18, 2005
Implementation of Cityworks, Introduction to Cityworks Part I & II, Cityworks Add-ons
June 24 - 25, 2005
Introduction to Cityworks Part I & II
September 20 - 23, 2005
November 29 - December 2, 2005
Web Training – Courses Available
Cityworks Database Integration with ArcSDE – Oracle
Prerequisite: ArcSDE experience
Cityworks Database Integration with ArcSDE – SQL Server
Prerequisite: ArcSDE experience
Introduction to Cityworks ArcView 3x Part I
Introduction to Cityworks ArcView 3x Part II
Prerequisite: Introduction to Cityworks ArcView 3x Part I
Storeroom
Configuring and Running Call Center
Performance for GASB
Performance for Pavement Management – Paver
Equipment Manager
Partner Training
Azteca Sandy Facility
Feb 8 – 10, 2005
June 24 – 25, 2005
September 13 – 15, 2005
December 6 – 8, 2005
Web Training – Courses Available
What’s New in Cityworks
Prerequisite – 3-Day ABP Sandy course
The Cityworks Implementation Process
Prerequisite – 3-Day ABP Sandy course
Event Calendar
Feb
1-3 : Miner & Miner User Group, in Fort
Collins CO
11-13 : ESRI Business Partner
Conference, in Palm Springs, CA
Mar
6-9 : GITA, in Denver, CO
9-10: Indiana GIS, in Indianapolis, IN
21-25: SCAUG, in San Antonio, TX
Apr
17-20 : AWWA IMTech, in Denver, CO
PAGE TWELVE
May
17 : Public Works Best Practices
Seminar, in Kansas City, KS
Seminar, in Seattle, WA
Seminar, in San Francisco, CA
Seminar, in Los Angeles, CA
Seminar, in Honolulu, HI
Jun
12-16 : AWWA, in San Francisco, CA
27-29 : Cityworks User Conference, in
Park City, UT
President’s Corner - Cont. from page 2
customer staff to develop a specialty area,
such as reports, Designer, or a domain like
facilities or electric. In documentation,
our goal is to update and reformat all our
documentation to the new design. For the
software upgrade process, we will continue
to enhance Database Manager, beginning
with improved management for disconnected
databases (DataPump).
Also, we have set new goals for 2005. First,
Azteca Systems is committed to developing
tools to facilitate the implementation and ongoing maintenance of Cityworks. Second, we
are committed to expanding the utilization
of web technology for remote support and
implementation.
Lastly, we promise a worthwhile Cityworks
User Conference. Your time attending
this conference will be time well spent.
We encourage all of you to finalize your
arrangements so you can take advantage of
the Cityworks User Conference, June 27-29,
in Park City, Utah. This is a unique forum
for building professional relationships with
Azteca Systems staff and other Cityworks
Users and for sharing our expertise and
experiences. The many workshops presented
by Cityworks Users provide an excellent
opportunity to find out how others have
successfully implemented Cityworks. Azteca
Systems staff will provide in-depth workshops
about Cityworks 4.3 (shipment Spring 2005).
Attendance will benefit all levels of Cityworks
Users, from new users to seasoned veterans.
In addition to technical sessions, many
networking opportunities will be available that
are not available at any other venue.
As we progress through 2005, I am confident
Azteca Systems will continue improving
customer service, documentation, and the
software upgrade process. Also, we will be
working on making the implementation and
on-going maintenance of Cityworks easier and
expanding the utilization of web technology
for remote support and implementation. You
can be assured that we are committed to
continue doing what we do best—providing
an excellent asset maintenance management
system for our users.
I look forward to another great year.
Brian L. Haslam

Winter - Cityworks

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