The MEDIC Dispatch

The MEDIC Dispatch
News From The Front Line
May 13, 2013
Performance Pay Update
Mecklenburg
EMS
Agency
Dates to
Remember:
May 13th
Corporate
Compliance
1400—1700
May 15th
Scope of Practice
May 17th
Scope of Practice
This Week:
Coming Soon:
EMS Week 2013
Dodgeball
Tournament
Let’s keep up the
OUTSTANDING
WORK by encouraging all
employees to be mindful of
the following key points:

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The group performance
pay program is heavily
tied to overall patient satisfaction.

Teamwork between EMS Personnel is the #1 driver of overall patient satisfaction; if
it takes a big hit, overall patient satisfaction isn’t going to be far behind.
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
Regardless of the priority level, a patient still judges the level of service they receive.

Treat your partner and other first responders on scene with the same level of respect
and teamwork—it does matter.
Ambulance
Supply &
Stocking
Changes
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April
Commendations
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Top Call &
Unsung Hero
Award
Nominations
GREAT NEWS! We are
continuing to tracking well
including patient satisfaction
scores!

Be mindful of what you say and how you react to everyone in the room.

Each patient may very well end up on the other end of one of our patient satisfaction
surveys.

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May
Corporate
Compliance
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Training
Schedule
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Medic Calendar
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Remember to stay focused and provide excellent patient care on
every call. It makes a HUGE difference!
There are still many more patient satisfaction scores to be conducted.
Your actions can positively or negatively influence the final results of this
new tracking period.
Thank you everyone for your hard work and let’s continue to
stay focused!
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Coming Soon: EMS Week 2013
Medic is eagerly preparing for this year’s EMS Week, which will occur the week of
May 20th – May 24th. The Agency has another packed week lined up to help
celebrate the hard work and dedication of Medic’s employees.
Over the last three years, follow up surveys have been collected to gather
employee feedback related to Medic’s EMS Week activities. One of the most
consistent pieces of feedback has been a desire to see healthier menu options at
the breakfast and cookout. We heard you and couldn’t agree more. We are
excited to announce that you will see this and other changes to the week’s
activities, all as a direct result of your feedback:

Medic’s Ice Cream Social event will feature an assortment of frozen yogurt
flavors and fresh fruit toppings from Pinkberry.

The EMS Week Cookout has been revamped as Medic Family Fun Day.

The menu for Medic’s Family Fun Day will feature an array of healthy food options including a taco/tortilla bar with an
assortment of meat, vegetable and side item selections.

Many new games and activities will be found in the Medic Arcade.

The Medic Dodgeball Tournament has been added as the final EMS Week closeout activity for Friday, May 24th (please
be sure to visit the Extranet for rules and to register your team in the tournament).
Medic is a growing Agency that boasts more than 500 employees. As we grow, the cost of putting on EMS Week each
year follows suit. As a county agency it is imperative that we manage our resources very wisely. It is for this reason that
we ask each of you to limit participation in the Medic Family Fun Day to your immediate family members only
(i.e., significant other, children). There will be a sign in sheet at the food tent so we can track attendance; we appreciate
everyone adhering to this request.
The Lead Team would like to thank everyone for their hard work and dedication to the community we serve. We hope
you will take advantage of everything that has been pulled together to make this year’s EMS Week one of the best yet.
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Dodgeball Tournament Signups
Be sure to gather up your co-workers and create your team to participate in
this year’s Medic Dodgeball Tournament! To signup, be sure to log into the
Extranet and visit the link http://www.medic911.com/extranet/
dodgeball_tournament.
Key Points to Remember:

Tournament is from 3:30—5:30 pm on Friday, May 24th

ALL team members must be Medic employees

No more than six people per team & each team must have at least two female team members

No headshots

Signups must be completed via the link above

Participants must bring a signed waiver form on the tournament day

Please be sure to read the complete list of rules and regulations via the link above
Statesville Road Construction
MAD Golf Outing
Employees are asked to make note of the following
important changes that will affect access to Building #1 and
Building #2 of Post 100:
It’s that time of year
again! The 11th annual
MAD (Medic Ambulance
Drivers) golf outing will
take place on Monday,
June 3rd. Join us as we
tee off in support of a good cause. The cost is $60/per
person. Players can pre-register by sending and email
with their name and number in your team to Tom Porcelli
at thomasp@medic911.com.

Access to Hutchinson McDonald Road from
Statesville Road will be closed within a month for
approximately one month (exact start date to be
announced soon).

Shortly after the close of Hutchinson McDonald, front
entrances and exits to Post 100 will be closed but not
at the same time.


Construction will also take place toward the Learning &
Who: Any and all friends of EMS
Development end of Post 100 within the next 30 days
(exact start date to be announced soon). As a result,
employees will lose the ability to park near this end of
Post 100. The final result of the construction process
will be an additional entrance onto Hutchinson
McDonald Road from Post 100.
When: Monday, June 3rd
Shot Gun Start at 12:00 pm
Where: Emerald Lake Golf Course
9750 Tournament Drive, Matthews, NC 28104
For more information, please contact Tom Porcelli at
thomasp@medic911.com or call 704.943.6024.
No plans for water/electrical/sewer interruptions have
Why: All proceeds from this event will go to support
EMS families with special and financial needs. The
tournament is 100% run by EMS employees. Our
goal this year is to raise $5,000.
been communicated at this time.
Contact Operations Manager Bryan Edwards at
bryane@medic911.com for questions about the ongoing
Statesville Road Widening Project.
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Ambulance Supply & Stocking Changes
Over the past few months, a work group has been assembled to look at the bins on our ambulances. We realize there
have been past issues with the style of bins and their practicality. With this being said, the work group has performed
numerous tests including surveys, feedback, etc. to determine what style of bin would be best suited for our field crews .
The results of the tests performed found that 90% of all items used on Medic ambulances can be compiled into one or two
bins. As a result of this discovery, we will institute two “high use” bins which will can be found on the shelf with easy
access. This will eliminate most of the need to search for items in the cabinets.
Another discovery made during the test performed was that the overwhelming majority of crews prefer supplies to be
stored and sealed inside the bins as opposed to inside a sealed bag. To accomplish this request, the Logistics department
will begin removing all plastic lids from the bins. Both of the above changes will take place this week and will take two to
three days to complete.
The work group will continue to conduct ongoing testing and will provide communication updates as they become
available prior to any future changes. Please contact Operations Manager Bryan Edwards at bryane@medic911.com for any
questions.
Does Your Philips Cardiac Monitor Need Service?
A new feature has been added to the Service Desk Ticket System to address service-related needs for Philips Cardiac
Monitors. The addition of work tickets for the Philips Cardiac Monitors allows the IT department to better diagnose
problems and/or issues that may arise and process repairs in a timely, systematic manner.

Field crews are advised to submit a work ticket for any problems they experience with the monitors by
logging onto the Service Desk Ticketing system from the computers located in the Employee Crew Lounge.
Please look for the icon to the left on the desktop screen to access the Service Desk Ticketing System.

Enter your username, password, select Medic from the Log on to
dropdown menu and click Login

Click on New Incident in the upper left portion of the home screen

Under the Change Template section, please select Support
Services and provide a brief description of the Philips issue or
problem. Please be sure to complete all required fields and click on
the Add request button to submit.
Please contact Bryan Edwards at bryane@medic911.com or Steve
Vandeventer at stevenv@medic911.com if you have questions about entering in a Service Desk Ticket for the Philips monitors.
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April Commendations
Congratulations to all the employees who received commendations in the month of April.
Samantha Baber
Robin Farrar
Marie Hildreth
Kim Marlowe (2) Hillary Ramsey (2)
Andrew
Tinson
Jeff Bailey
Derek Frazita
Kathy Houston
Tim Marshburn
Adamo Riascos
Maureen
Townes
David Barbato
Timothy Gable
Nicholas Howard Carlos Massey
(2)
Scott Rinehults
Doug Valot
Lukas Biebinger
Timothy
Garwood
Daniel Hueschen Stephen McAbee Toby Robinson
Troy White
Amanda Burdette
(2)
Tracy Gaskins
Christy Iyoob (2) Erin Mitchell (2)
Bryan Rucker
James
Wilkinson
Brent Cail
David Gerig
Tiffany Johnson
Buck Morgan
Chris Scata-Penny
Colby
Willison
Michelle Caldwell
John Gibson (2)
Shawn Kerley
Thomas
Muhammad
Ryan Schott
Ashley Wilson
(2)
Danielle Cassevah
Joseph Gilchrist
Allen Kersey
Ken Murray
Derek Scott
Jonathan Wise
Ed Clay (2)
Jennifer Gilmore Eric Koelbl
Matthew Needs
Benjamin Shaw
Wilson
Woods (2)
Patrick Crane
Jeffrey Glenn
Robin Lamb
John Nelson
Michael Sherriff
Adrian
Wright
Donald Creason
Noah Godbey
Victoria Layton
Thomas
Neugebauer
Thomas Slack
Christopher
Zornrow
Ashley Cummings
(2)
Michael Grisanti
Lakisha Lee
Kenneth
Nicoletti
Andrew Smith (2)
Janine Curlee
Grayson Gusa
Marcus Lee (2)
Ethan Parker
Ashley Smith (2)
Katie Currin (2)
Eric Hall
Steven Lennartz
Robert Parker
Brian Smith
Laura Dellinger
Benjamin Harris
(2)
Matthew Lewis
Mark Peck
Gene Starnes
Chelsea Dewell (2) David Hawks
Jeff Lineberger
Brandy Pender
Matthew Stegall (2)
Michael Dudkowski Amy Hein (2)
(2)
Julio Lizarazo (2) Anne Pentland
Richard Steinbroner
Yolanda Edmonds
Katie Henderson Ryan Lowe
David Pertgen
Chris Stephens
Dusty Edwards
Matthew
Hestwood
Beth Pethel (2)
Jennifer Strout
Jacob Ellison (4)
David Hewitt (3) Jackie Manley
Stephanie Pike
Arthur Thoman
Mikhail Makarov
(3)
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2012 Top Call Nominations
It’s that time of year again…nominations are now open for the 2012 Top
Call Award!
Employees are encouraged to nominate their peers for call(s) that are
above and beyond the “normal” call for service. To fit the Top Call Award
criteria, nominated calls should be notable and demonstrate outstanding
performance either on scene or over the phone – a call with outstanding
scene/phone management. Recipients of the 2012 Top Call Award will
be honored at this year’s Employee Recognition Ceremony.
Nomination Process


Log onto the Extranet and click on the 2012 Top Call Award
Nomination header in the Scrolling News Section
Complete the requested information, click the submit button and
your nomination submission is complete!
Winners of the 2011 Top Call Award Paramedic Crew Chief Allison Brinzey and
EMT-B Bryan Rucker pose with the Wagner family. 911 call taker Chris
Stephens (not pictured) coached Ann Wagner (center) as she performed CPR on
her husband Norm for 8 minutes.
Nominations must include the following:

Your Name

Contact Phone/Contact Email (for further clarification, if needed)

Nominee(s) Name (please list all employees involved)

Run Number, a description of the call & why the call should be selected for the 2012 Top Call Award
Please contact a member of the PR department if you have any questions about the 2012 Top Call nomination process.
2012 Unsung Hero Nominations
Do you know an employee who goes above and beyond the duties of their position at Medic? Do you know someone who
has a positive attitude about their job and loves being a member of this Agency?
Nominations will be accepted for employees from across the Agency that represent what it means to be an Unsung Hero.
Nominees should consist of those employees who lift up their peers and coworkers, love working for Medic and their
position, are excited to do their work and are very patient/community driven. The Unsung Hero is a humble employee who
leads by example; a silent leader. Nominees can be from any department across the entire Agency.
Don’t let your coworker go unnoticed for the work they do at Medic, nominate him/her for a 2012 Unsung
Hero!
Nomination Process
 Log onto the Extranet and click on the 2012 Unsung Award Nomination header in the Scrolling News Section
 Complete the requested information, click the submit button and your nomination submission is complete!
Nominations must include the following:




Your Name
Contact Phone Number/Email Address (for further clarification, if needed)
Nominee Name
A brief description of why the nominee should receive a 2012 Unsung Hero Award
Please contact a member of the PR department if you have any questions about the 2012 Unsung Hero nomination process.
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May Corporate Compliance Training Sessions
Required
Employee
Attendance
Samantha Baber,
Dan Baltimore,
Lukas Biebinger, Ty
Brown, David Brown,
Richard Dean, Bob
Francis, Timothy
Gable, Melissa Garifo,
Dena Gaston, John
Gibson, Mike Gilmore,
Jeff Glenn,
Jose Gonzalez,
Daniel Hagemeyer,
Bryan Hancock, Jason Harbert, Charles Horne, Jeffrey Isenhour, Amy Johnson, David Kennerly,
Ray Kirby, Jeff Lineberger, Tim Marshburn, Randy McKown, Chris Milby, Shelly Miller, Todd Moore,
Kenneth Nicoletti, Arthur Nolan, Timothy O’Connell, Don Overcash, Christy Parker,
Tony Pattillo, David Phillips, Beth Rimmer, Derek Rogers, Don Shue, Michael Towery,
Deanna Vandeventer, Curtis Wright and Tom Wright.
**Please Note: If your Annual Performance Review was in April and you did not attend an
April class you must contact Amy Johnson and attend a May class.**
Information Updates:

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours.

Attendees will be paid for the total time spent in class and each employee with an Annual
Performance Review in that month must attend one of the available Compliance
Training Sessions.

Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson
at amyj@medic911.com for directions.
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May 2013
Sun
Mon
Tue
5A
6B
Wed
7B
Thu
Fri
Sat
1B
2B
3A
8A
9A
10 B
4A
11 B
Corporate
Compliance
Corporate
Compliance
0800—1100
1000—1300
12 B
13A
14 A
Corporate
Compliance
20 B
21 B
Scope of Practice
Test
EMS Week 2013
EMS Week 2013
26 B
16 B
27 A
22 A
Scope of Practice
Test
17 A
18 A
Scope of Practice
Test
Scope of Practice
Test
1400—1700
19 A
15 B
23 A
EMS Week 2013
24 B
25 B
EMS Week 2013
EMS Week 2013
28 A
29 B
30 B
31 A
Corporate
Compliance
1300—1600
2013 Training Schedule
In-Service
Training
Medic Events
Holidays
Recertification Testing
May Corporate Compliance Trainings
Scope of Practice Test Dates

May 15th, 17th, 21st, 22nd

June 12th, 14th, 17th, 18th

July 17th, 19th, 22nd, 23rd

Monday, May 13th
1600—1900

Thursday, May 30th
1300—1600
MEDIC
Mecklenburg EMS Agency
4525 Statesville Road
Charlotte, NC 28269
Tel: 704-943-6000
Fax: 704-943-6001
Visit Us on the Web!
www.medic911.com
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