Wooden Shoe Tulip Festival

Wooden Shoe Tulip Festival
Hospitality: Why it matters
First Touch
People are as happy as they make up their
minds to be. – Abraham Lincoln
Parking is important – as well as traffic management.
Parking Tips:
•Get the cars off the road!
•Have plenty of parking plus a back up plan.
•Have traffic directors – people do not read!
•Paint the lines.
•Wherever possible, separate people and cars.
Staff
•Hire carefully!
•Training Day
•Communicate
•Delegate
S
Passive Touches
Photo Opportunities
Shoe Tradition
Benches!
Soft Touches
Interact with your guests.
Transportation
Events inside your event
Play!
“Enjoy the little things, for one day you
may look back and realize they were
the big things.” – Robert Brault
Animals
Porta Potties
•Clean Grounds
•Clean Porta potties
•Hand wash stations
•Dumpsters
•Adopt A Road
•Dog doodoo bags
•First Aid Station
Food!
People leave if they are hungry!
GO HERE!!! (Hydration)
(Lemonade = College fund)
Cater to the press
When they call, talk to them!!!
•Facebook, Twitter, Pinterest
•Website
•Newsletter
•Press Release
•Flowers & Passes
•Print, radio & TV
•Sponsors
•Rotary
•Kiwanis
•Schools
•Chamber of commerce
•Farm Loops
•Travel Salem, Portland, OR
•Clackamas County TDC
•Fire Department
•Church Groups
•Rescue Birds & Reptiles
•Steam Tractors
•Balloon Clubs
•Scouts & More
Don’t stereotype your audience
“The most important things in life aren’t things”
Anthony D’Angelo
People may forget what you say but they will always
remember how you made them feel.
Thank you!