directory - Massanutten Resort

resort information • Summer 2016 • MAy 28 – sep 2, 2016
Massanutten
directory
hours of operation..................1
indoor + Outdoor tips..........3
spa menu...........................................4
resort map......................................5
services.............................................7
safety & assistance.................8
housekeeping................................9
tv channels...................................9
Phone numbers..........................10
organizations............................10
Policies..............................................11
see massantuten magazine
for activity information.
Hours of
Operation
Information
concierge desk
ext 65033
Daily 8:00 am – 10:00 PM
• Purchase Activity Cards
• Sign up for activities
• Resort questions
• Crosswords and Sudoku
front desk
ext 0
daily 24 hours
• Check-in/check-out
Dining: Ski Lodge
base camp
@ ski lodge deck
Sun, Mon, Wed, & Thu
11:00 am – 9:00 pm
Fri & Sat 11:00 am – 10:00 pm
• Our new outdoor eatery and bar
• Outdoor grill and smoker
Dining: Resort
Dog Shack 
Ext 65355
Daily 10:00 am – 4:00 pm
@ Woodstone Meadows,
next to the golf pro shop
• Hot dogs, pulled pork barbecue, and cold beer
• Ice cream, cookies, and candy
FAREWAYS RESTAURANT &
LOUNGE
EXT 5084
Breakfast
sat & sun 8:00 – 11:30 am
Lunch
fri – sun 11:30 am – 3:30 pm
dinner
tue – sun 4:00 – 9:00 pm
fri & sat 4:00 – 10:00 pm
beginning Jun 19
tue – sun 4:00 – 10:00 pm
• Lounge stays open 1 hour past last
seating time
• Virginia farm-to-table cuisine
• Over 50 specialty beers
• Weekend acoustic entertainment
• National sports coverage
 Weather permitting
1 | MassResort.com
virginia bbq & Pizza co.
EXT 65084
sun – thu 8:00 am – 9:00 pm
fri & sat 8:00 am – 10:00 pm
beginning jun 19
8:00 am – 10:00 pm
@ Woodstone meadows
• Featuring in-house smoked BBQ and
our handmade pizzas
• Grab and go combo platters
• Outdoor dining area
Dining: WaterPark
BLUE RIDGE BUFFET
EXT 65440
closed jun 10
fri, sat, sun 4:00 – 9:00 pm
• All-you-can-eat buffet with pasta bar
• Now offering all-you-can-eat crab legs,
and shrimp available at a separate price
• Hideaway Lounge menu available
the chill grill
EXT 65442
closed jun 10
Beginning jun 18
tue – sun 12:00 – 6:00 pm
mon 12:00 – 6:30 pm
• Updated menu and refreshing drinks
• ID required for alcohol purchases
WaterPark admission required
HIDEAWAY LOUNGE
EXT 65442
closed jun 10
sun, mon, thu, & fri
12:00 – 9:00 pm
sat 11:00 am – 10:00 pm
Jun 18 – Aug 21, 27, & 28
11:00 am – 11:00 pm
Aug 22 – 26, 29 – Sep 2
12:00 – 9:00 pm
• Full-service bar with WaterPark views
• New menu
• Tuesday: Karaoke
• Wednesday: Xbox Madden Tourney
• Thursday: Retro Game Night
• Friday: Bingo
• Saturday: Karaoke
• Sunday: Trivia
• National sports coverage
SNACKERS
EXT 65443
closed jun 10
sun, mon, thu, & fri
12:00 – 8:00 pm
sat 10:00 am – 10:00 pm
Jun 2, 3, & 9 12:00 – 8:00 pm
Jun 18 – Aug 21
10:00 am – 10:00 pm
Aug 22 – 26 & 29 – Sep 2
12:00 – 8:00 pm
• Burgers, pizzas, and sandwiches
• Grab and go service
WaterPark admission required
SWEETZ CANDY & coffee
SHOPPE
EXT 65463
closed jun 10
sun, mon, thu, & fri
11:00 am – 9:00 pm
sat 10:00 am – 10:00 pm
Jun 18 – Aug 21, 27, & 28
10:00 am – 11:00 pm
Aug 22 – 26, & 29 – Sep 2
11:00 am – 9:00 pm
• Gourmet coffee, espresso, and cappuccino
• Truffles, soft serve, and milkshakes
• Sugar-free candy
Retail
The General Store
ext 5100
daily 8:00 am – 9:00 pm
• Coffee station with several brews
• Groceries and pantry essentials
• Massanutten logo t-shirts and souvenirs
• Seasonal apparel and footwear
The Market
ext 65100
daily 8:00 am – 9:00 pm
• Coffee station with several brews
• Groceries and pantry essentials
• Virginia wines
• Nostalgic novelty candy and toys
• DVD Rentals
MERCHANDICE SURF SHOP
ext 65400
thu – mon 9:00 am – 30
minutes after hideaway
lounge closes
tue & wed 9:00 am – 4:00 PM
@ waterpark
• Latest in swim fashion and surf gear
• Tees, towels, sweats, and souvenirs
PINEY MOUNTAIN GIFTS
ext 65466
mon – fri 10:00 am – 6:00 pm
sat & sun 10:00 am – 5:00 pm
• Massanutten souvenirs
• Peanuts, honey, jams, and preserves
• Puzzles and games
SHOPPE FIVe
ext 65465
mon – fri 10:00 am – 6:00 pm
sat & sun 10:00 am – 5:00 pm
• Jewelry, charms, and handbags
• Boutique fashion and personal accessories
• Gifts and greeting cards
THE Spa Boutique
ext 65200
sun – fri 10:00 am – 6:00 pm
sat 9:00 am – 9:00 pm
beginning Jun 18
daily 9:00 am – 9:00 pm
• Cosmetics and jewelry
• Men’s shaving essentials
• Skin, nail, and body care products
• Bath, body, and candles
TEDDY BEAR FACTORY
ext 65466
mon – fri 10:00 am – 6:00 pm
sat & sun 10:00 am – 5:00 pm
@ Piney Mountain Gifts
• Create your own cuddly keepsake
• Cats, dogs, bears, and frogs with
dresses, hats, t-shirts, and shoes
Golf
MOUNTAIN greens GOLF
COURSE
ext 5041
Daily 7:00 am – 7:00 pm
18-Hole Championship
Course, Par 72/73
WOODSTONE MEADOWS
GOLF COURSE
ext 65041
Daily 7:00 am – 8:00 pm
18-Hole Valley Course,
Par 65
GOLF LEARNING CENTER
ext 65041
Daily 7:00 am – 8:00 pm
@ Woodstone Meadows
Golf Shop
Recreation Centers
& Pools
Le Club Recreation Center
Ext 5088
daily 8:00 am – 9:00 PM
Beginning jun 11
daily 8:00 am – 10:00 PM
• Fitness Center
• Sauna and Steam Room
• Racquetball
• Basketball
• Pickleball
• Arcade
• Tanning
• Indoor and Outdoor Hot Tubs
• Indoor Children’s Pool
• Heated Indoor Pool
Indoor Pool
daily 9:00 am – 8:45 PM
Beginning Jun 11
daily 9:00 am – 9:45 pm
Closed from 11:00 am – 12:00 pm
(Mon – Fri) for Water Aerobics.
Lap Swim
daily 9:00 – 11:00 am &
6:00 – 7:00 pm
Mountain Peak Pool 
EXT 5135
DAILY 11:00 am – 7:00 pm
Beginning Jun 11
11:00 am – 8:00 pm
Lap Swim
daily 11:00 am – 12:00 PM
SNACK BAR 
DAILY 11:00 am – 6:30 pm
Beginning Jun 11
11:00 am – 7:00 pm
Woodstone MEADOWS
Recreation Center
Ext 65088
daily 8:00 am – 9:00 PM
beginning jun 11
8:00 am – 10:00 PM
• Fitness Center
• Heated Indoor & Outdoor Pools
• Hot Tub
• Arcade
• Co-ed Sauna and Steam Room
• Tanning
• Kids’ Club
• Business Center
• Tennis Court
 Weather permitting
Indoor Pool
Mon – Fri 10:00 am – 8:45 PM
Sat & Sun 9:00 am – 8:45 PM
beginning jun 11
Mon – Fri 10:00 am – 9:45 PM
Sat & Sun 9:00 am – 9:45 PM
outdoor Pool 
daily 11:00 am – 7:00 PM
beginning jun 11
daily 10:00 am – 8:00 PM
Lap Swim
daily 11:00 am – 12:00 pM
beginning jun 11
daily 10:00 – 11:00 aM
WOODSTONE LEISURE POOL 
EXT 65088
DAILY 10:00 AM – 7:30 PM
• The pool is not supervised and no
lifeguards will be on duty. Your unit
key will allow access.
REGAL VISTAS OUTDOOR POOL 
EXT 65088
DAILY 10:00 AM – 8:00 PM
• The pool is not supervised and no
lifeguards will be on duty. Regal Vistas
owners and guests may use the Regal
Vistas Outdoor Pool. Your unit key will
allow access.
Regal vistas fitness room
ext 65088
daily 7:00 am – 10:00 PM
ages 16+
• Regal Vistas owners and guests may use
the Regal Vistas Fitness Room. Your
unit key will allow access.
stonewall terrace
Recreation Center 
( 540 ) 289-9134
daily call for hours
• Bungy Dome
• Go-Karts
• Mini-Golf
• Spin Zone Bumper Cars
woodstone meadows
stables 
ext 65273
call for availability
• Trail Ride
• Pony Ride
• Petting Farm
Indoor/Outdoor
WaterPark
New Check-In Locations
Ext 65400
See Massanutten Magazine
or MassResort.com/WaterPark
for waterpark hours
calendar.
• The North Lobby (formerly known as
the Main Lobby) will be open 24 hours
daily. It is located in the Woodstone
Meadows building and is home to
our main Front Desk. The North
Lobby is the primary check-in site
for all guests staying in Woodstone
Meadows, the Summit, and Eagle
Trace. The Concierge Desk is also in
the North Lobby and is open daily
from 8:00 am – 10:00 pm.
DIAMOND JIM’S ARCADE
ext 65412
thu – mon 9:00 am – 30
minutes after hideaway
lounge closes
tue & wed 9:00 am – 4:00 PM
The Spa at
Massanutten
ext 65200
sun – fri 10:00 am – 6:00 pm
sat 9:00 am – 9:00 pm
beginning Jun 18
daily 9:00 am – 9:00 pm
Family Adventure
Park
ext 5022 
daily 10:00 am – 4:00 PM
• Kids’ Adventure Course
• Mega Zip
• Canopy Tour
• Summer Tubing
• Climbing Wall
Children 12 and under must be
accompanied by an adult at all times.
Mountain Bike
Center
ext 5057
sun – thu 9:00 am – 5:00 pm
• Bike Rentals
• Biker/Hiker Shuttle Massanutten
Massanutten Resort is proud to offer three
different check-in locations to welcome our
guests for the summer of 2016.
• The newly renovated South Lobby
(formerly the Tour Center) is also
located in the Woodstone Meadows
building. The hours of operation are
4:00 pm – 9:00 pm daily. Guests staying
in Regal Vistas, Shenandoah Villas,
Hotel, and all Hotel and Condo renters
will be welcomed in our South Lobby.
Concierge Service will be provided in
the South Lobby during check-in days
(Friday, Saturday, and Sunday).
• Finally, please be sure and stop by the
newly renovated Market. Shoppers
will be delighted to note the expanded
space and “open feel”. The renovation
included expanded check-in space for
our Promotional guests every Friday,
Saturday, and Sunday from 4:00 pm –
8:00 pm. Promotional guests checkingin on Monday – Thursday will be
welcomed in our North Lobby.
Thank you for choosing to spend your
vacation with us here at Massanutten
Resort! We look forward to delivering the
very best in customer service in all three
check-in locations.
We are here to provide you with
superior service at all times.
Strive for 5
Our goal is for you to give us a 5
on your comment card. If we are
not meeting your expectations,
please tell us what we can do better!
2 | Massanutten directory
Indoor +
Outdoor TIPS
Hiking
Fishing
• Massanutten’s Western Slope offers
more than thirty miles of trails for
the outdoor enthusiast. Trail maps are
available for purchase at the Mountain
Bike Center, Concierge Desk, and Family
Adventure Park. A resort ID is required
for trail use.
• Bring at least 16 oz. of water per person.
• Wearing sneakers or hiking boots is
recommended.
ext 65033
ext 65100 ( The market )
ext 5100 ( general store )
Licenses
Everyone fishing must be in possession of a
fishing license, including children who meet
the age requirements. The state license,
pricing, and guidelines are controlled by
the Virginia Dept. of Game and Inland
Fisheries, and are subject to change.
1-Day License
$
8
5-Day License
$
21
5-Day License
$
14
Season License
$
23
( state non-resident , ages 12 & up )
( state non-resident )
( state resident, ages 16 & up )
( state resident, ages 16 & up )
Resort Permits
Along with possessing a valid Virginia
State fishing license, anyone who is not a
Gold Card Holder must purchase a resort
permit to fish. Fees associated with these
permits help us stock our ponds.
$
1-Day Resort Permit
3
$
5-Day Resort Permit
10
Rentals
Includes a pole, tackle box, hooks,
weights, bobbers, and a stringer.
2-Hour$3
4-Hour$5
6-Hour$6
Kaylor’s Knob Trail
Moderate, Blue Blazes
1.5 miles ( each way )
• The northern counterpart to the Ridge
Trail is rough and rocky. Kaylor’s Knob
marks the turnaround point for this
breathtaking out-and-back trail. The
trailhead is located across the street from
the Overlook parking area.
Ridge Trail
Difficult, Blue Blazes
2.25 miles ( each way )
• Beginning at the wooden steps above
the Overlook, this scenic trail winds along
Massanutten’s rough and rocky ridge and
joins the access road near the ski slopes.
The trail’s turnaround point features a
magnificent panorama overlooking our
ski slopes.
Rockingham Springs Arboretum
Easy
• A leisurely walk with quiet places to sit
and relax. Stroll along and enjoy a variety
of beautiful trees and plant life.
Walking Paths
ext 65041 or Ext 5041
Call for Hours
@ both golf courses
• Walk along the cart paths. Available
before and after golf course hours of
operation only.
Parks &
Playgrounds
LAMBERT PARK
• Playground
• Tennis courts
• Sand volleyball court
• Walking path
• Shuffleboard courts
• Cornhole boards
• Fitness stations
• Picnic pavilion with tables and gas grills
CORN HOLE
EXT 65088
DAILY 8:00 AM – DUSK
@ LAMBERT PARK
FREE
• Stop by Woodstone Recreation for
equipment. Unavailable for use during the
Teen/Adult Corn Hole Tournament on Tue
and Thu from 11:30 AM – 12:30 PM.
shuffleboard 
ext 65088
Daily 8:00 am – dusk
@ lambert park
$
15 per set for 1 hour
$
10 deposit included in price and
refunded when equipment is
returned
• Stop by Woodstone Recreation for
equipment.
volleyball at lambert park
ext 65088
Daily 8:00 am – dusk
free
• Stop by Woodstone Recreation for
equipment. Unavailable for use during
the organized games on Tue and Thu from
10:00 – 11:00 AM.
WOODSTONE PLAYGROUND
Daily 8:00 am – dusk
@ woodstone meadows
Arts & Crafts
• Reservations are required for most of
our arts and crafts classes. Any class
listed with this symbol  means that
advanced sign-up is required.
• Any class listed with this symbol 8
means that you can book it online at
MassResort.com/Activities.
• Some of our classes have a “drop-in”
notation in their description. The
instructors for these classes would love
for you to stop by and see them any
time during their hours of operation.
Allow 20 – 30 minutes to complete
your project.
• Many of our classes and activities have
age requirements which are in place for
the safety of all of our guests.
• Check out examples of all our crafts
in our display cases in the Woodstone
Lobby, Conference Center, The
Market, or the Mountainside Villas
Welcome Center.
• Unless otherwise noted, all children 12
and under must be accompanied by an
adult for all our classes and activities.
Recreation Centers
& Pools
EXT 65088 or 5088
• During Water Aerobics, the pools
are closed for open swim. Only those
registered for the classes will be
permitted in the water.
• All reservations are held for 10 minutes
past the hour. After that, they may be
given away.
• During Lap Swim, half the pool is
open for general swimming and the
other half is roped off for laps.
• A valid Resort ID is required to enter
the recreation centers and pools.
• Children under age 12 must be
accompanied by an adult 18 or older
• Towels are not available at Mountain
Peak, Woodstone Leisure or Regal Vistas
outdoor pools. Please bring your own.
connect
 Weather permitting
3 | MassResort.com
Spa boutique
Distinctive product lines
for men and women, plus
trendsetting jewelry and
other fine gifts await you.
Spa Menu
(540) 289-4040 • Ext 65200
See Massanutten Magazine
for more about The Spa.
Please book services in advance. If you
must cancel your spa appointment, we
require an 8-hour notice. A fee of $50 will
be charged for each cancelled service to
cover the time reserved for you. If the cost
of the service is less than $50, a $25 fee will
be applied. We require a 24-hour notice to
cancel your spa package. A fee of $75 will
be applied to cancelled spa packages.
BODY TREATMENTS
Salt-Glow Exfoliating Treatment $85­
$
Seaweed Body Treatment *
95
Body Scrubs featuring Bella Lucce $
Sugar Scrub 95
A scent of your choosing:
• Kopi Coffee
• Island Getaway
• Moroccan Incense
• Thai Detoxifying
MASSAGES
$
Arnica Muscle Relief Massage*
95
Aromatherapy Massage and
$
Cocoon Wrap *
95
Best of Both Worlds – Massage &
$
Toning Facial Massage
95
$
$
Couples Massage
170 – 190
$
Deep Tissue Massage * 95
$
Hot Stone Therapy *
95
Massanutten Signature Massage * $95
$
Revitalizing Reflexology* 85
$
Sports Massage* 90
$
Swedish Massage
90
Natural NAIL CARE
Spa Manicure Petite Manicure Spa Pedicure
Petite Pedicure Gel Polish Manicure
Gel Polish Manicure and Soak Off
Polish Change ( hands only )
Signature Spa Pedicure French Manicureor Pedicure
SKIN CARE
45
35
$
60
$
48
$
55
$
60
$
15
$
70
$
8
$
$
extra
Natural NAIL CARE
Packages
Massanutten Spa Special –
A Spa Manicure & Pedicure Massanutten Petite Special – A Petite Manicure & Pedicure
SPA PACKAGES (per person)
Bella Lucce Petite Facial Microdermabrasion Facial
Restorative Skin Facial perfect for guests with sensitive skin or acne
80
90
$
90
$
$
Yon-Ka Signature Facials
Advanced Optimizer*
Alpha Vital*
$
95
Gentleman’s Hot Towel Facial
Hydralessence $
85
95
Le Grand Classique
$
95
Vital Elastine*
$
95
anti-aging deep firming and lifting anti-aging resurfacing treatment: brightens,
softens, and hydrates $
anti-aging hydrating, toning and brightening $
$
95
73
Professional makeup
artistry & instruction
• Featuring the Jane Iredale cosmetic line
of products.
$
Day Look ( 40 minutes ) 35
$
45
Evening Look ( 50 minutes) $
Eyes & Lips ( 25 minutes ) 25
deep pore cleansing and restoring 165
150
$
150
$
270
$
$
WAXING
$
Mountain Renewal
Petite Retreat
Romantic Spa Getaway
Signature Spa Day
95
• Waxing services are available. Please
visit www.MassResort.com/Spa or
phone the Spa receptionist for availability
and pricing.
anti-wrinkle lifting, smoothing, restructuring,
hydrating and nourishing expanded complimentary
beverage options
Your choice of sparkling cider, cucumber
or lemon infused water, white or blush
wine, and hot tea are available with any
Spa service. One glass of wine per person
per visit.
EXTENDED massage SERVICES
• Add these fifteen minute services to
most massage services for an additional
fee of $15. Please phone the Spa at x65200
for available services.
Foot Reflexology *
Hand & Foot Massage
Paraffin Treatment for
Hands & Feet
$
15
15
$
25
Jetted & Rainfall Shower $
$
15
*Not available to pregnant women
4 | Massanutten directory
Resort Map
EAGLE TRACE
IN THE VALLEY
(254–360)
sh
Lo
p
en
t
les C
bb
Dr
SHENANDOAH
VILLAS (1–77)
Ln
SUMMIT
PEAK DRIVE
(78–105)
r
ret D
i ly
D e l We b b D r
M id dlecoff D r
Dem a
Em
Tr
e
29
30
31
H6
Co
Dr
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Re
id
Lit t e
n
L
n
Li
L
ft
5
W
n
Ct
rm
Ct
Li
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te
nL
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t3
Rainier Rd to Peak
6
K id d
Lif
r Rd
ft
4
ini e
Li
Ra
Ze
at
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Dr
Ln
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te
n
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23
24
26 25
h
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ist
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Ct
Li
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C
illy t
Fe
ft
22
Lif t 2
Ski
Lodge
parking
an
G ar
r
ck D
ru
m
i sh
EAGLE TRACE
AT KILLY COURT
(3000–4000)
Ci r
ns
anutten D
r
a ss
lo
In
el
ot
M
27
H2
K
28
H
21
H3
Li
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Rd
H4
Ma
ss
Rd
Pe a k D r
H5
15
a n u t te n D r
Nelson Ct
19
20
16
M a ss
Valley View Cir
17
Palmer Rd
vo r C
t
Mountain View Dr
Ridge Trail
t
SHENANDOAH VILLAS
AT KILLY COURT (2000)
SUMMIT —
INNSBRUCK & SUNRISE
(191–245)
SUMMIT —
GRENOBLE WOODS
(106–190)
5 | MassResort.com
Dr
Zo
le
id d
M
ff
co
Del We
18
Cr
Dr
MOUNTAINSIDE
VILLAS (1–175)
SUMMIT
HILLSIDE
(450–491)
t
Lif
ez
le
Turkey Dr
a
Co u p
r
M
as
te
r s Ct
r Ct
D
el
De
l
N
b
w Cir
EAGLE TRACE
ON THE HILL
(176–253)
Kaylor’s Knob Trail
eb
W
Dr
Del
W e bb
Legend
WOODSTONE
MEADOWS
(1–645)
Ag
Ce
11
s
Re
or
tD
check-in
The Market ( Promotional Tours ) | 9
Mountainside Villas Welcome Center | 29
Woodstone North Lobby | 7
Woodstone South Lobby | 7
13
r
Re s o r t D r
12
14
Si
lv
er
er
nt
Red Cedar Ln
R
on
st
d
e
B row n s tone Ct
D
ea
w Tr a il
R esort
do
33
M
High e a d o
M
4
Ashworth Dr
32
t
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et
k
Dr
c
ler
nd
Aldrige Court
re
Dr
3
so
Ad
Re
ven
tu
Ch
a
Be
Chadwick Dr
W
REGAL VISTAS
(2000–2293)
rop
th
Dr
Re s o r t D r
in
5
Dr
M a ss a n u t te n D r
e
9
Dr
n
to
10
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stone D
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Red
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7
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G
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W
6
Wo o d stone Dr
L
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rt
THE
WATERPARK
Resort
Administration Building | 28
Gatehouse | 6
Hotels 2 & 3 | 27
Hotels 4 – 6 | 20
ID Center | 9
Lost & Found/Security (Hotel 6) | 20
Picnic Area |
Laundry |
Towel Exchange |
Hiking Trail |
Dr
Activities
Arboretum Trail | 5
Bungy Dome | 30
Canoeing, Kayaking, & Tubing | 4
Conference Center | 21
Diamond Jim's Arcade | 3
Family Adventure Park | 25
Go-Karts | 30
Hopkins Park & Pond | 5
Lambert Park | 10
Le Club Recreation Center | 16
Mini Golf | 31
Motorcoach Tours | 9
Mountain Bike Center | 26
Mountain Cruisers | 24
Mountain Peak Pool & Snack Bar | 19
Nature Center | 23
Overlook | 18
Painter’s Pond | 15
Regal Vistas Clubhouse & Pool | 32
Ski Lodge | 23
Stonewall Terrace Recreation Center | 30
The Spa at Massanutten | 8
The WaterPark | 3
Woodstone Leisure Pool | 33
Woodstone Meadows Stables & Petting Farm | 11
Woodstone Recreation Center & Pools | 7
Dining
Blue Ridge Buffet | 3
The Chill Grill | 3
Dog Shack | 12
Fareways Restaurant & Lounge | 17
Hideaway Lounge | 3
Snackers | 3
Sweetz Candy & Coffee Shop | 3
Base Camp | 23
Virginia Barbecue & Pizza Co. | 7
R e sort Dr
33
2
Massanutten Resort Map | 5/2016
Elkton
(5 miles)
1
33
I-81/Harrisonburg
(10 miles)
Shopping
General Store | 22
The Market | 9
MerchanDice Surf Shop | 3
Piney Mountain Gifts | 2
Shoppe Five | 1
The Spa Boutique | 8
Teddy Bear Factory | 2
Golf
Driving Range | 14
Golf Learning Center | 14
Mountain Greens Golf Shop | 17
Woodstone Meadows Golf Shop | 13
6 | Massanutten directory
Services
ATM MACHINES
• SunTrust 24-hour ATM machines are
located at the General Store, The Market,
and the WaterPark.
BUSINESS CENTER
ext 65088
MAY 28 – JUN 10
8:00 AM – 9:00 PM
JUN 11 – SEP 2
8:00 AM – 10:00 PM
@ Woodstone Check-In
Building ( Lower Level )
• Enjoy free Wi-Fi, current magazines,
and a lending library in the spacious
lounge. Access the Internet and Microsoft
Office for free (up to 20 minutes) from
two private computer kiosks complete
with scanners and color printers. Copy
and fax services are available through the
Woodstone Recreation Desk.
Printing
Only available through the computer
kiosks. Small fees apply after 20 minutes
in the computer kiosks and for printing
paper, copies, and faxing. During busy
periods, please be mindful of others who
need to use this amenity.
Copying & Faxing
540.289.4937 incoming fax
(business center)
540 . 289-6981
incoming fax (front desk)
ext 65088
$
Incoming fax
1 per page
$ 50
outgoing fax
1. for 1st page
¢
.50 additional
¢
copies .10 per page
CHECK CASHING
• A check in the amount of $25 may be
cashed at the Front Desk, the General
Store, or The Market ( one check per day,
per condo ). A valid I.D. is required.
DVD player
1. Press “Input” on the TV remote
2. Arrow over to “AV1”
3. Press “Enter.” To return to TV mode,
repeat step 1, then arrow over to “TV”
and press “Enter”.
Gold Card holders
ID Center
ext 65075
daily 9:00 am – 5:00 pm
@ the Market
• A current Gold Card is required to
receive owner discounts.
Gold Card Holders who have not had
a photo ID card made in the last five
years should stop by the ID Center for a
new card.
Mountainside Villas Owner IDs
( 540 ) 289-6003
Mon – Thu 8:30 – 11:30 am &
1:00 – 4:00 pm
Fri 11:00 am – 1:00 pm
(mountainside villas
welcome center)
• A current Gold Card is required to
receive owner discounts.
• Mountainside Villas Gold Card holder
IDs are updated at the Woodstone Sales
office daily from 9:00 aM – 5:00 pM.
INTERNET
ext 5304
Wireless Internet
• Access to Massanutten Wi-Fi network
is free for anyone staying and/or visiting
the resort and/or using all of the amenities
and facilities throughout the mountain.
Connect to the Internet
1. Establish a wireless connection to
“Massanutten Guest” in your network
connections.
2. Open your internet browser and you
will be redirected to a Massanutten
Guest Login page (this may take a few
moments).
3. Click the box that you agree to the terms
and conditions and then click “login”.
If you have tried all the steps and you are
not connected, try typing in a website of
your choice to prompt the Login Page.
While Massanutten Resort strives to provide our guests and visitors with the best
possible guest experience, be advised that
there will be times when latency and slow
response will be highly noticeable when
using the internet. This is because of our
scale and popularity amongst our guests
and surrounding area’s visitors to our
amenities and facilities. Rest assured we’ve
planned for an 8-lane super Wi-Fi freeway;
however, the more cars on the road, the
slower traffic moves.
MAIL
• Outgoing mail may be dropped off
at the General Store, The Market, or the
Woodstone Lobby.
OVERFLOW PARKING
Woodstone Meadows • Located
below the Woodstone Check-In Building
adjacent to The Market.
On Mountain • Ski area parking lots.
on-site rci Representative
ext 65033
(540) 289-4978
Please call the Concierge Desk to make
an appointment.
PHONE
Incoming Calls
(540) 289-9441
• There is no direct dial into condos or
hotel rooms. Outside callers should be directed to use the resort’s main line.
Please make sure your ringer is on.
REGAL VISTAS GATE
OPERATION • Owners and occupants who are
receiving a guest or delivery to their
condo, must give that person their condo
number. Upon arrival, the outside party
must key in the condo number at the
gate. The occupant must answer the
phone and press 9 to allow entry.
room charge
ext 0
• For your convenience, please set up your
room charge through the Front Desk.
SAFE DEPOSIT BOXES
• Available free of charge at the Front Desk.
Wake-up call
• From your room phone dial # + 0, and
select option 1. Thereafter, follow the voice
prompts to set wake-up calls.
• This is an automated service. As a
precaution, please use a second form
of wake up call such as a cell phone or
alarm clock.
Outgoing Calls
• Please check the following instructions:
Local
No charge
• Dial 9 + number ( no area code )
Toll Free
No charge
• Dial 9 + 1 + number
Operator Assisted ( Collect, etc. )
Fees may apply
• Dial 9 + 0
Long Distance
• Not available, please purchase a calling
card at the General Store or The Market.
Voicemail
• A blinking red light indicates that you
have a message. To retrieve messages:
1. Dial pound ( # ) then zero ( o ).
2. Follow operator’s instructions.
3. Stay on phone until you hear “that was
your last message.”
4. Press 9 to exit the system.
5. If you’ve saved any messages for replay
and later wish to listen to them, dial
x5800 or x65800 if you are in a Woodstone or Regal unit.
6. Press 3 to delete messages.
the everything
Gift card is the
perfect gift!
Purchase in any amount on-site or
at MassResort.com/GiftCard.
7 | MassResort.com
Safety &
Assistance
CALling 911
If you have a 911 emergency from your
room, please use the room phone so the
911 dispatcher can find your location. The
911 address for your room is located on
the back of the door.
GENERAL SAFETY
Bicycles
• Please wear bright colors and use a helmet, proper signals, and head/tail lights
after sunset.
Fire Extinguishers
• They are located in the kitchen under
the sink in the condos and on the stairwell landings of each floor of the hotels.
Grills & Cooking Devices
• These items are strictly forbidden in
hotel rooms and on hotel room decks.
Hot Plates & Cooking
• Please do not leave stove unattended while
cooking and unplug hot plates after use.
Needles & Sharps
• Please properly dispose of these items
and do not put unprotected needles or
sharps in the trash.
Skateboards, Rollerblades,
Roller Skates & Roller Shoes
• Please contact the Concierge Desk for
info on local skate parks.
Walking & Hiking
• Please travel off of roads and against
traffic. Wear bright colors and use a
flashlight after sunset and sturdy footwear
on trails.
FIREPLACES
ext 5045
Gas Fireplaces • Please carefully
read the following instructions before
using your condo’s gas fireplace:
• Do not attempt to light with matches.
• Read instructions on inside panel of
the fireplace before lighting.
• Do not leave fire unattended at any time.
• If fire is accidently extinguished, please
call Maintenance.
Gas fireplaces will be turned on the weekend after Labor Day and turned off the
weekend after Mother’s Day.
Wood Fireplaces • Before using
your condo’s wood fireplace, please read
these instructions:
• A canvas bag is provided for carrying
logs into the condo.
• During winter months, logs ( stacked in
small piles ) are available in boxes a short
distance from the condos.
• Do not leave fire unattended at any time.
• Do not clean fireplace yourself. Fireplaces will be cleaned by Housekeeping
staff on check-out day.
• Guests are responsible for any and all
fire damage that may occur in their condo
during their stay.
Starter logs may be purchased at the
General Store and The Market. Wood
boxes for wood fireplaces will be opened on
the weekend after Labor Day and closed
the weekend after Mother’s Day.
LOST & FOUND
ext 5400
@ Security Office
ground floor of Hotel #6 • To report a missing item please give us
a call. Lost items will be held for 30 days.
SECURITY office
ext 5400
@ ground floor of hotel #6
• Security personnel are available should
you require assistance. If law enforcement is needed or you are experiencing an
emergency, please dial 911.
SEvere weather & power
outage information
( 540 ) 216-0120
• To find information during a serious
weather event or power outage, please
check your voicemail, or updates on our
official Facebook page, or call the Emergency & Severe Weather Hotline.
• Woodstone Meadows Check-In Building
is open 24/7 and has a backup generator.
WILDLIFE
General Wildlife • It is illegal in Virginia to feed wildlife. When animals associate humans with food they lose their fear
and seek out people, making them more
likely to raid public areas and destroy
property. Then they become susceptible to
being hit by cars or killed by poachers, and
need to be relocated or destroyed.
The management of Massanutten Resort
and the Virginia Department of Game
and Inland Fisheries are working together
to provide a safe coexistence between
bears and humans. Your help in these
endeavors is greatly appreciated.
Black Bears • Massanutten is home
to many black bears. Although Virginia’s
largest land mammal is present year-round,
black bear activity is greatest from late
spring through early fall. These shy but
powerful creatures prefer habitats away
from humans but are adaptable and can be
enticed by an easy meal from a trash dumpster. This is especially true when their natural foods ( like nuts and berries ) are in short
supply. Help us avoid negative encounters
with black bears by doing the following:
• Do not leave food or trash outside or on
unit decks.
• Place all trash inside dumpster and
secure dumpster lid prior to 2:30 pm.
• Report full /overflowing dumpsters to Refuse & Recycling at x5341 .
• Report bears feeding at dumpsters to Security.
unit Jacuzzis
Read and follow all instructions
carefully. • Danger: to reduce the risk
of injury, follow these precautions:
A. Do not permit children to use this
bath unless they are closely supervised
at all times.
B. A healthy adult should not remain in
the bath for longer than 20 minutes. A healthy adult should not reenter
the bath until after taking a shower
to cool down. Remaining in the bath
longer than 20 minutes or failing to
cool down before reentry can result in
hyperthermia, serious injury, or death. C. Get out of the bath immediately if
you experience headache, nausea,
dizziness, or fainting. Monitor
children closely for any of these
symptoms and ensure that they are
immediately removed from the bath if
any such symptom occurs.
D. Excessive water temperatures can
cause fetal damage during pregnancy. Pregnant women and women who may
be pregnant should not use the bath
without first obtaining a physician’s
guidance and approval. E. Persons with a history of heart disease,
low or high blood pressure, circulatory
system problems, or diabetes should
obtain a physician’s guidance and
approval before using the bath.
F. The use or consumption of
medications, drugs, or alcoholic
beverages before or during bath use
may lead to unconsciousness with the
possibility of drowning. G. Persons using any medications should
obtain a physician’s guidance and
approval before using the bath. Some
medications may induce drowsiness
while other medications may affect
heart rate, blood pressure, and
circulation.
Share your
adventures
with us
by using
#massanutten
8 | Massanutten directory
Housekeeping
CLEANING
Condos
ext 0
• A mid-week cleaning is available for
a fee, ranging from $30 – $50 per condo.
This service includes a change of bed linens, towels, general cleaning ( excluding
the kitchen ), and vacuuming.
Hotel Rooms
ext 1300
Daily 9:00 am – 4:00 pm
• Your room will be cleaned daily. This
service does not include a change of bed
linens. If new bed linens are desired,
please call to request this service.
LAUNDRY
• 24-hour access to laundry facilities are available to guests staying in these units:
Shenandoah Villas
• Condos 56AB – 66AB have their own
washers/dryers. For units 1AB – 55D and
67AB – 77AB, washers and dryers along
with a detergent vending machine are
located in the basement of Hotel #3. The entrance is outside to the left of the building.
Shenandoah Villas at Killy Court
& Eagle Trace at Killy Court
• In the 2000 building on Colo Road
there are six laundromats, one on each
floor, at both ends of the building. Each
facility has two washers and dryers and
a detergent vending machine. Change machines are available in the laundromats on
the walk-in level ( middle floor ).
Units not listed above have washers and
dryers in their buildings. Two packs of
laundry detergent have been provided for
your convenience.
9 | MassResort.com
TOWELS & BED LINENS
Towel Exchange
ext 5305
Tue – Thu 9:00 am – 4:00 pm
3000 Killy Court
( rear service entrance on
lower level )
• Towel exchange service is available
once per week to guests vacationing for
their full week in the following condos:
• Shenandoah Villas 1AB – 55D and 67AB – 77AB • Shenandoah Villas at Killy Court
2101ABC – 2605ABC
• Eagle Trace at Killy Court 3101ABC – 4308ABC Condos not listed above have washers and dryers in their buildings. Towel exchange
does not include bed linens.
Extra Towels & Bed Linens
ext 0
daily 8:00 am – 5:00 pm
• Extra towels and bed linen sets can be
delivered to your room for a fee. A set of
towels consists of one bath towel, one hand
towel, and one washcloth. A minimum of 2
sets is required.
As a Green Earth Community, Massanutten
is dedicated to preserving the environment. Your efforts to help us save water
and detergent by taking care of your
towels is greatly appreciated.
paper & CLEANING SUPPLIES
• All condos are equipped with a starter
kit of paper and cleaning supplies. Additional supplies may be purchased at both
the General Store and The Market.
TV channels
• Refer to channel 2 for up-to-date
channel listings and channel 3 and 4
for Resort Info. Channels are subject
to change.
2GUIDE
3MASS INFO
4MASS INFO
5HBO
6HBO2
7HBO latino
8HBO signature
9HBO family
10Cbn
11
food network
12disney
13cartoon
14nick
15bloomberg
16cnbc
fox news
17
18cnn
19hln
20msnbc
21weather
22Discovery
23TLC
24ABC FAMily
25GOLF
26ESPN
27ESPN2
28ESPN NEWS
29ESPN u
fox sports
30
31COMEDY
32LIFE
33
life movie
34mtv
35vh1
36cmt
37bet
38up
39
animal planet
40a&e
41history
42amc
43hgtv
44tnt
45syfy
46usa
47tbs
48fx
49spike
nat geo
50
51travel
52hallmark
53
turner classic
54univision
55galavision
56own
57abc
58cbs
59metv
60fox
61nbc
hd channels:
70-1AUDIENCE
70-2BBC AMERICA
70-3BRAVO
71-1CHRISTIAN TV
71-2CNBC WORLD
71-3CSP1
72-1CSP2
72-2DISNEY XD
72-3E
73-1GSN
73-2HSN
73-3ID
74-1ION
74-2UNIVISION E
74-3LINK
75-1MTV2
75-2NICK JR
75-3ONCE
76-1PURSUIT
76-2QVC
76-3REELZ
77-1RFDTV
77-2SHOP NBC
77-3evine
78-1aqui
78-2TEEN NICK
78-3TRU TV
79-1TV LAND
79-2 WE TV
79-3HBO 2 WEST
80-1HBO FAMILY
80-2HBO WEST
80-3DAYSTAR
81-1
W NETWORK
81-2CW
81-3EWTN
81-4GUIDE
Massanutten Resort
Phone numbers
Hospitality
direct
ext
Business Center
Concierge Desk
Front Desk
Maintenance Requests
Resort Security/Lost & Found
( 5 40 ) 289-4977
( 5 40 ) 289-4978
( 5 40 ) 289-9441
(540) 289-4943
(540) 289-4054
65088
65033
0
5045
5400
ACTIVITIES
direct
ext
Diamond Jim’s Arcade
Family Adventure Park
Hiking
Kids’ Club
Le Club Recreation Center
Massanutten Indoor/Outdoor WaterPark
Mountain Bike Center
Mountain Greens Golf Course
Mountain Peak Pool & Snack Bar
The Spa at Massanutten
Woodstone Meadows Golf Course
Woodstone Recreation Center
–
( 5 40 ) 289-4042
( 5 40 ) 289-4978
( 5 40 ) 289-4977
( 5 40 ) 289-4987
( 5 40 ) 437-3340
( 5 40 ) 289-4957
( 5 40 ) 289-4941
( 5 40 ) 289-4957
( 5 40 ) 289-4040
( 540 ) 289-4919
( 5 40 ) 289-4977
65412
5022
65033
65088
5088
65400
5057
5041
5135
65200
65041
65088
DINING
direct
ext
Blue Ridge Buffet
The Chill Grill
Fareways Restaurant & Lounge
Hideaway Lounge
Snackers
Sweetz Candy & Coffee Shoppe
Virginia BBQ & Pizza Co.
( 5 40 ) 437-3390
–
( 5 40 ) 289-5794
( 5 40 ) 437-3390
( 5 40 ) 437-3390
( 5 40 ) 437-3390
( 5 40 ) 289-4958
65440
65442
5084
65442
65443
65463
65084
SHOPPING
direct
ext
( 5 40 ) 289-4998
( 5 40 ) 289-4098
( 5 40 ) 437-3340
( 5 40 ) 289-4046
( 5 40 ) 289-4023
(540) 289-4040
( 5 40 ) 289-4046
5100
65100
65400
65466
65465
65200
65466
General Store
The Market
MerchanDice Surf Shop
Piney Mountain Gifts
Shoppe Five
The Spa Boutique
Teddy Bear Factory
In & Around the Mountain
Organizations
The developer of Massanutten Resort’s time-share condominiums is Great Eastern Resort
Corporation (GERC). The operator of most of Massanutten Resort’s amenities is Great Eastern
Resort Management, Inc. (GERM). GERM is also engaged by the Regal Vistas, Woodstone,
Summit, Eagle Trace, and Shenandoah Villas owners associations to perform reservations, checkin, hospitality and related functions for their units. Both GERC and GERM are wholly owned
subsidiaries of The Resorts Companies, Inc. (TRC). TRC owns Great Eastern Purveyor’s, Inc. and
Great Eastern Waterpark, LLC which respectively operate our food services and restaurants, and
Massanutten WaterPark. TRC, GERC, GERM do not own or control the amenities and activities
listed in the In and Around the Mountain section and make no warranty express or implied as to
their services.
MPOA
Massanutten Property Owners Association
Bungy Dome
Go-Karts
Mini Golf
Spin Zone Bumper Cars
Stonewall Terrace Recreation Center ( MPOA )
(540) 289-9466
(540) 289-9134
( 5 40 ) 289-9134
( 5 40 ) 289-6013
( 5 40 ) 289-9134
( 5 40 ) 289-6021
–
–
–
–
–
–
* Massanutten Property Owner’s Association (MPOA) is an independent property owner’s association,
no longer affiliated by ownership or control with TRC or GERC. It operates its own amenities which are
open to the public including the owners of GERM-managed Regal Vistas, Woodstone, Summit, Eagle
Trace, and Shenandoah Villas owners associations.
MVOA
Mountainside Villas Owners Association
( 5 40 ) 289-6003
0 ( MVOA )
* Mountainside Villas Owner’s Association (MVOA) is an independent property owner’s association,
no longer affiliated by ownership or control with TRC or GERC.
Nearby Attractions
Canoeing, Kayaking, & Tubing
Circle M Carriages
CrossKeys Vineyards
Grand Caverns
Horseback Riding
Luray Caverns
Petting Farm
Motorcoach Tours
Shenandoah Caverns
The Virginia Museum of the Civil War
( 5 40 ) 289-4066
( 5 40 ) 269-2967
( 5 40 ) 234-0505
( 5 40) 249-5705
( 5 40 ) 289-6152
( 5 40 ) 743-6551
( 5 40 ) 289-6152
( 5 40 ) 289-4066
( 5 40 ) 477-3115
( 5 40 ) 740-3101
65111
–
–
–
65273
–
65273
65111
–
–
The Resorts Companies, Inc. (TRC), Great Eastern Resort Corp. (GERC) and Great Eastern Resort
Management (GERM) do not own or control the amenities and activities listed in the In and Around
the Mountain section.
ETOA | Eagle Trace Owners
Association
• Eagle Trace is a floating-week floatingunit project with both townhouse and
apartment-style units. Units are located
on Middlecoff Drive, off Del Webb Drive,
and at Killy Court. Eagle Trace units are
lock-out units which allow owners to
book one two-bedroom unit for one week
or to lock-out the unit into two one-bedroom units for two weeks.
GERM & GERC | Great Eastern
Resort Management & Great
Eastern Resort Corporation
• Great Eastern has been the developer
at Massanutten since 1984. The Resort
Corporation builds and sells timeshares
and owns most of the undeveloped land
at Massanutten. The Resort Management
owns and operates most of the recreation
facilities and retail areas and manages five
timeshare projects — Shenandoah Villas,
Eagle Trace, Summit, Woodstone, and
Regal Vistas.
GEP | Great Eastern Purveyors
• GEP provides the food service for each
of Massanutten’s dining facilities — Fareways Restaurant, Virginia Barbecue &
Pizza Co., the Dog Shack, Encounters
Lounge, and all the food service in the
Massanutten Indoor/Outdoor WaterPark. GEP also offers catering services for
special functions like weddings, holiday
parties, and other events.
MPOA | Massanutten Property
Owners
Association
• MPOA is the oldest and largest organization of owners at Massanutten. It
is the umbrella association for all other
Massanutten associations including lot
owners, home owners, owners of whole
ownership condominiums, and timeshare
owners. Timeshare owners are non-voting
members of MPOA. A board of directors
made up of elected owners directs the
administration of the association. MPOA
owns and operates the Stonewall Terrace Recreation Center which includes a
swimming pool, tennis courts, a 36-hole
mini golf course, a go-kart track, and the
Bungy Dome. MPOA owns and maintains
the roads within the Resort and employs
the Massanutten Police Department,
which provides security services to the
entire area. MPOA also operates a rental
program for timeshare owners.
MPSC | Massanutten Public
Service Corporation
• MPSC is an independent utility company that provides water and sewer services
to the entire Massanutten Resort area.
MVOA | Mountainside Villas
Owners Association • An
independent association, MVOA was the
first timeshare development established
at Massanutten. Formed in 1978, this
development includes all 175 units in
Mountainside Villas. MVOA is governed
by a board of directors whose members
include elected owners and one seat
for the developer. MVOA’s board of
directors employs a management firm
to administer operations of the project.
Located on Peak Drive, the development
was completed in May of 1988.
RVMOA | Regal Vistas at
Massanutten Owners Association
• Regal Vistas at Massanutten is the
newest timeshare project which began
construction in late 2009. It offers exclusive, luxurious, single-level, four-bedroom
units with an attached garage. Regal
Vistas is an RCI Gold Crown Resort with
fixed-week floating-units.
SMOA | Summit at Massanutten
Owners Association
• The Summit is an RCI Gold Crown
project that offers both floating-week
floating-units and fixed-week floatingunits. These luxury timeshares offer several spacious floor plans. Their locations
off Peak Drive, Litten Lane, and Middlecoff Drive offer some of the best views at
Massanutten.
SVOA | Shenandoah Villas
Owners Association
• Begun in 1988, the Shenandoah
Villas project offers both fixed-week
fixed-units and a fixed-week floatingunits. Styles include individual pedestal
chalets, townhouses and apartmentstyle units. Shenandoah Villas has two
locations — one off Peak Drive and the
other at Killy Court.
WTOA | Woodstone Timeshare
Owners Association
• Begun in 1999, the Woodstone development is an RCI Gold Crown Resort with
a fixed-week floating-unit concept. There
are four-bedroom Luxury and Deluxe
units as well as two-bedroom Casa de
Campo ( country house ) units. Many of
the new units are three-stories with an
elevator. Woodstone is now the largest
timeshare project at Massanutten Resort
with more units still to come.
10 | Massanutten directory
Policies
CHECK-OUT
Departure Checklist:
• Return furniture, kitchenware, and
other items to their original locations.
Load dishwasher and start wash cycle.
• Place bath linens on floor near front door
of condo. Please leave beds unmade.
• Empty refrigerator and place all trash
in appropriate outside receptacles.
• Remove all food items from condos.
Unopened, non-perishable items may be
given to the local food bank via the food
donation box in the Woodstone Lobby.
• Check condo for personal items.
• Turn thermostat to 70°F.
• Turn off all lights.
New Feature:
Guests can now check-out from their
accommodation by simply dialing *55 from
the telephone in your condo or hotel room.
This will automatically let the Front Desk
know that you have left your accommodation. After you have followed the checkout procedures listed, dial *55 right before
you leave. You will hear two short beeps.
This means your check-out is complete.
For multiple accommodations under one
reservation, all rooms must be checked
out individually by using each accommodation’s phone and dialing the *55 before
leaving each accommodation.
For your convenience, all guests staying at Woodstone Meadows can now use
our new key drop boxes to speed up your
check-out after everyone has vacated the
condo. Simply drop all keys and comment
cards in one of three boxes:
• The Market deck
• Woodstone Golf Pro Shop parking lot exit
• Woodstone Leisure Pool entrance
Thank you for visiting Massanutten Resort
and we hope to see you again very soon!
Please take a moment to fill out
the Comment Card that was
provided to you in your packet
at check-in. You may leave it in
your accommodation along with
your keys. RCI guests will also
receive a survey a few days after
check-out. These comments provide important feedback information to our resort. Remember,
we strive for FIVE!
11 | MassResort.com
Condos
ext 0
by 10:00 am to avoid late fee
• Check-out is still available in Woodstone Lobby: guests may fill out their
express check-out envelope and drop it
by the Front Desk.
• If you are here as a promotional guest
and are touring on your check-out
day, please check out prior to your
tour time.
regal vistas
ext 0
Guests may fill out their express checkout envelope and drop it by the Front
Desk. Guests staying in Regal Vistas must
also place their keys, comment card, and
garage door opener into the drop box at
the Regal Vistas gate. Garage door openers cannot be left inside the condo. Failure
to return the garage door openers to the
Front Desk or the Regal Vistas drop box
will result in a $50 replacement fee.
Hotel
ext 0
by 11:00 am to avoid late fee
• Guests may fill out their express check-out
envelope and drop it by the Front Desk.
• If you are here as a promotional guest
and are touring on your check-out
day, please check out prior to your
tour time.
MEDICAL EQUIPMENT &
SUPPLIES
• Please make prior arrangements
through your provider to pick up the
equipment from your condo no later than
10:00 am on the date of your check-out.
Failure to comply will result in a fee.
Please call the Front Desk Manager with
any questions at (540) 289-4913.
NOISE
ext 0
Quiet hours 11:00 pm – 7:00 am
• Offensively loud or annoying activity is prohibited in condos, hotels,
and on Resort property. Please be considerate of your neighbors at all times.
PETS
• Pets are strictly prohibited in condos, hotels and on Resort property at all times.
• If a pet or evidence of a pet is found
in a condo or hotel, a fine of $250 will be
imposed for the first offense and $500 for
the second.
• Information about local kennels is
available through the Concierge Desk.
RECYCLING & TRASH
ext 5341
• As a Green Earth Community, the staff
and permanent residents of the resort
are dedicated to preserving the natural
beauty of Massanutten Mountain. Please
join us in this effort by using the recycling
stations throughout the Resort. Recyclables and trash should be sorted into
their proper receptacles prior to 2:30pm
to help prevent wildlife from rummaging
through receptacles.
• Regal Vistas recycling and trash
containers are located in the garage of
each condo. Please leave containers in the
garage at check-out. If service is needed
during your stay, call Recycling & Trash.
SMOKING
• All of our accommodations are
smoke-free. Smoking is strictly prohibited. A $250 fee will be charged to those
who violate this policy. Smoking is
allowed on the patio. You must close the
patio door when smoking outside.
Massanutten indoor/
outdoor WATERPARK
ext 65400
• Don’t forget your towel! The WaterPark
has souvenir towels available for
purchase at MerchanDice, but does not
provide complimentary towels. • A Gold Card is required to receive
owner discounts. One discount per
Gold Card, per person will be given at
the time of purchase. Please have all
guests present at the time of purchase.
• Daily locker rental is available to secure
your valuables. Lockers are $20 per
rental and a $10 refundable deposit is
included in the price. You will receive
your deposit by returning your locker
key. Massanutten is not responsible for
lost, stolen, or damaged property.
• Video surveillance is utilized.
• Lifeguards and attendants must be
obeyed at all times. Additional rules are
posted at the entrance and next to each
attraction. Management reserves the
right to refuse admittance to or suspend
the privileges of any person failing to
comply with any rules.
• Children under the age of 12 must
be supervised by a responsible adult
during their entire visit and children
under age 5 must be within arm’s reach
of a responsible adult at all times.
• Only U.S. Coast Guard approved
flotation devices may be used.
Lifejackets are available at no additional
cost on a first-come, first-served basis
and must remain in the WaterPark.
• All diaper-dependent guests must
wear a swim diaper. Guests with
communicable diseases or open
sores are prohibited from using the
WaterPark.
• No outside food or drink is permitted. Dining options are available.
Kids’ Club
ext 65088
• Classes are designed uniquely for
children ages 3 – 12.
• All children attending must be pottytrained unless the child has a disabling
condition.
• We recommend that children 5 and
under bring a change of clothing in case
it is needed.
• Children must be registered at least two
hours prior to the start of a program.
Due to the popularity of these classes
we recommend signing up several days
in advance.
• Payment is required at time of
registration and is accepted by telephone
or at the Woodstone Recreation Desk.
• Crafts and activities are examples and are subject to change.
• A four-hour cancellation notice is
required to receive a refund.
• During registration, notify staff of
children with special needs in order for
us to provide proper accommodations.
• We recommend that all participants
wear tennis shoes or closed toe shoes.
• To ensure safety, children are given
a wristband at the beginning of each
activity that identifies them as being in
the program.
the spa
ext 65200
• Guests must be 18 years of age or older
to receive massage services. The parent/
guardian of minors receiving services
is required to remain in the Spa while
service is taking place.
• For the health and safety of our guests,
we are unable to provide nail services
for guests who have nail or skin
conditions /disorders. Please call for
more information.
• Child care is not available in the Spa.
• To ensure a relaxed environment is
maintained, kindly turn off cell phones
prior to entering the Spa.
• We require an 8-hour notice if you need
to cancel your spa appointment. A fee
of $50 will be charged for each cancelled
service to cover the time reserved for
you. If the cost of the service is less than
$
50, a $25 fee will be applied. We require
a 24-hour notice to cancel your spa
package. A fee of $75 will be applied to
cancelled Spa packages.