Late Summer 2012

Special Services
Corporate Office
2722 Merrilee Drive
Suite 300
Fairfax, VA 22031
703.849.1100
Executive Team
Kevin Rohan, CBSE
Chief Executive Officer
Bill Warnecki, CBSE
President
Paul Renick
Chief Financial Officer
Maria Tueros
Human Resources Manager
Linda Pendergrass, CQM
Director of Performance Management
Karen Castro
Graphic Designer/ Marketing Coordinator
Regional Directors
John Dublin, RBSM
Northern Virginia Region
TeamMates
As a part of gaining deeper knowledge and skill in the latest carpet cleaning techniques,
Guillermo Simpsom, manager of Special Services, participated in the Institute of Inspection
Cleaning and Restoration Certification course. The course is designed to teach the art and
science of carpet cleaning to professional service providers, as well as others in related
industries. The emphasis of this course is placed on practical application, identifying fiber,
yarn and carpet constructions, style types and finishes, soiling conditions, cleaning science
and methodology, and other issues and concerns faced by individuals who maintain and
clean installed broadloom carpet.
Late Summer 2012• Volume 13 • Issue 3
The first critical component in programmed maintenance and cleaning is routine vacuuming coupled with rapid response to spots and spills. Carpet serves as a “sink” or collection
point for everything that is tracked in or settles from the air. Ultimately, however, even the
best maintained carpet must be thoroughly cleaned to empty the “sink.”
Professionals who participate in this program can earn the cleantrust-certified logo and
have the equipment, training and experience not only to empty the “sink,” but also to
restore the color and beauty of commercial carpet, while improving overall indoor environmental quality in the building.
Cavalier Special Services is equipped not only with the latest technology in carpet cleaning
but also with techniques to tackle any type of carpet or floor cleaning, maintenance and
restoration. Not all carpet stains are equal and knowing how to treat it not only makes a
difference in the service but also in our ability to accurately estimate
the associated costs, labor and time.
Sam You, RBSM
Maryland Region
TBD
Southern Virginia Region
Dorel Watley, RBSM
Washington, D.C. Region
Jeffrey Ritz, RBSM
North Carolina Region
Business Development Team
Julie Greaf
Metropolitan Region
Johnny Adkins
North Carolina Region
Christina Karnilowicz
Market Research Analyst
TeamMates
A quarterly publication produced by Cavalier
Services, Inc., designed to enhance communication
lines and foster a cooperative environment throughout the community of client partners, TeamMates,
and vendors. Articles and information for submission
should be accompanied by author name and may
be mailed or e-mailed. Please send your feedback,
comments or suggestions to the editor at: Cavalier
Services, Inc., 2722 Merrilee Drive, Suite 300, Fairfax,
Virginia 22031 or kcastro@cavalierservices.com.
© 2012, Cavalier Services, Inc.
8
TeamMates Issue 03 Late Summer 2012
Construction Services
Rohan Construction Group, Inc. has
been providing quality services for
your projects for over 10 years.
We stand by our commitment to high
quality work and customer satisfaction.
We provide a wide range of general
contracting, painting, and renovation
services. Whether it’s a building/home
that needs a fresh coat of paint, or in
need of more extensive repairs such as
framing, or problems caused by water
damage, we have the expert painters
and carpenters to get the job done on
time and on budget.
Our goal is to exceed your
expectations!
www.rohancg.com
2722 Merrilee Drive, Suite 300 • Fairfax, VA 22031
Phone: 703.849.1100 • Toll-Free: 888.57.CLEAN • Fax: 703.849.1116 • www.cavalierservices.com
In This Issue
1
2
3
4
5
6
7
Embracing
Certification of
TeamMates
Giving Bright Minds
a Chance
And the Awards
Go to...
Day Cleaning
or Not?
New Product FeatureDirt Sucking Mat
Customer Recognition
Cavalier Welcomes
New Partners
Embracing Certification of TeamMates
By Bill Warnecki
When I think about Cavalier differentiators from our competitors, I always think about the professional achievements of our staff in obtaining industry certifications through BSCAI (Building
Services Contractors Association International). RBSM (Registered Building Service Manager) and
CBSE (Certified Building Service Executive) designations are symbols of excellence in the building
services industry. Only building service professionals demonstrating the desire to excel and proven
industry competence earn these designations.
In keeping with Cavalier’s continuous improvement philosophy, RBSM and CBSE certifications are
required of Operations TeamMates at all management levels. Applicants who meet length of service
requirements must successfully complete and pass a comprehensive full-day examination. The
examination covers all aspects of building service contracting including, management, customer,
employee and Union relations, chemicals and chemistry, and industry technology.
As Facility and Property Managers, why not ask your service contractors for their accomplishments? What they have done for their industry and what they have learned that could help you as
the manager of assets? Plumbers, electricians, elevator techs all need certification to work in their
respective trade, so why not janitorial providers? You ask your property management team members
to participate in real estate industry certifications such as CFM (Certified Facility Manager) and RPA
(Real Property Administrators). Why not hold your entire team to the same professional standard,
including your janitorial managers?
I know that the professionalism of our Team is a big differentiator, but I think about it more for the
personal standpoint of how proud I am of our Operations team —the time, effort and commitment
it takes to achieve these certifications. Cavalier embraces the certification process and has put more
TeamMates through the process than any other U.S. building services contactor.
Turn the page to see the TeamMates who hold the CBSE and RBSM designations.
Green Corner
Cavalier staff with BSCAI
certifications
Giving bright minds a chance
Cavalier Welcomes
the following Customers to our growing list of Cavalier Partners:
By Maria “Cece” Tueros
On July 24, Cavalier Services awarded the 2012 Kylie Page Warnecki Scholarship to
two winners.
The first winner, Estela Velasquez, is the daughter of Arabela Velasquez, who works as
a part-time Teammate at Canal Center properties. Estela graduated from Mount Vernon
High School in May 2012, holding a GPA of 4.017. She will attend Virginia Tech
University in the fall of 2012.
We all know how beneficial to indoor
air quality plants are. At Edmonton
International Airport in Canada this
concept was taken further. A gorgeous
living green wall was installed
making the interior of the airport
more beautiful and healthier. Created by
the Vancouver-based Green Over Grey,
it features 8,000 plants representing 32
different species. The plant installation,
which is a true work of art, cleans the
air from CO2 and pollutants.
Estela was involved in numerous school activities and organizations, including:
the Student Government Association as class Treasurer, Secretary of the National
Spanish Honor Society, member of the History Honor Society, member of the Ecology
Club, President of Ritmo Latino, and representative of the Latino Leadership Group.
In the process of obtaining
certification
Estela was awarded The National History Day Regional, The Pamplin Leader Award
and The Academic Excellence IB Spanish. In addition, her community activities include
tutoring elementary school students and helping out the environment by picking up trash
along the Potomac River.
The second winner is William Perdomo, the son of Lillian Perdomo, who serves as our
night building supervisor at GenVec properties. William will be attending the University
of Maryland as a full time student this fall while working part-time to support his
educational goals.
No soil is used in the project, as the
walls are completely hydroponic,
and they are monitored closely to
ensure that every part receives the
right amount of water. The rigid
waterproof eco-panels are made from
post consumer food grade plastic
such as milk jugs, plastic bags, soda
bottles, etc. and the moss mimicking
rooting material is made from recycled
fibres from the textile industry. Most
of the species are plants that NASA has
proven substantially improve indoor air
quality are included.
William works as a part-time teller at BB&T, he likes to devote his free time to his
church youth group and weightlifting club.
Cavalier Services congratulates Estela and William for their great educational
achievements!
2
From left to right: Bill Warnecki, Estela Velasquez, William Perdomo
and Maria “Cece” Tueros
TeamMates Issue 03 Late Summer 2012
Powhatan Medical
7
TeamMates Issue 03 Late Summer 2012
Sightseeing:
Cleaning is
a thing of the
past
For those living in the Washington
Metro area, wonderful museums
abound. From art, science, history
to space, there is a museum for every
member of the family. But did you
know that in Pocatello, Idaho, there is a
50,000 square foot museum dedicated to
cleaning? This massive brick structure
that dates back to 1916, houses thousands of artifacts, equipment, paintings,
sculptures and art from around the
world that is cleaning related. This
unique collection began when the
museun owner, Don Aslett, founder and
chairman of Varsity Contractor’s, Inc.
acquired a 1907 hand-pump vacuum.
His vast collection of items also came
from donations made by employees,
family, friends and artists. The main
goal of the museum is to showcase the
impact of cleaning on mankind and the
environment. The cleaning industry
has definitely come a long way since
the invention of the first
broom. Imagine how
hard it was to clean 2,000
years ago. This museum
allow us to appreciate
cleaning on a different
level. If you happen to be
in the Idaho area, pay a
visit. If not, just visit their site:
www.museumofclean.com/wp/
A Note from the
Editor
We would like to thank our long time
partner Liberty Property Trust for
this wonderful recognition
And the Awards go to...
By Linda C. Pendergrass
As a part of Cavalier’s
formal recognition program,
TeamMate of the Quarter
awards are presented to field
TeamMates with at least 90
days of service, who maintain
outstanding attendance and
safety records, and perform
their jobs with exceptional efficiency/effectiveness.
Teammate of the Quarter
winners, selected by their
Regional Directors, receive a
certificate and $200 monetary
award. 3Q TeamMates of the
Quarter are:
DC Region - Roger Reyes. For more than 6 years, Roger has provided outstanding
service to tenants at 1750 H Street in Washington, DC. Roger has excellent attendance
and safety records, and has received numerous customer commendations for outstanding
job performance.
MD Region – Freddy Rubio. Since December 2010, Freddy has provided janitorial services
to the YMCA in Frederick, MD. Freddy demonstrates great skill in communicating with
customers, and providing timely and effective feedback to his management team. In a heavily
used, community facility, Freddy has been recognized on several occasions for outstanding
job performance.
In less than 30 days summer is officially
over. The hot days will gradually cool
down and give way to Autumn. Summer
typically means more time to slow down
and take a well deserved vacation.
For others it’s the time to rack in more
projects, especially those performed
outdoors such as exterior cleaning and
power washing. Detailed indoor cleaning such as bathroom restorations, floor
stripping and waxing at schools, for
example, are scheduled taking advantage
of school summer break.
At Cavalier we have not slowed down a
bit, especially with our school customers, preparing the school facilities for
the first day of the school year. And we
are also assisting our commercial and
owner occupied customers in preparing
their facilities for Autumn.
We all know that the basic cleaning
tools, brooms and mops, will always
be around— Just better and improved.
Major advances and breakthroughs have
taken place in the technology arena and
the cleaning industry has not been an
exception. In this issue we highlight
tools for calculating energy savings,
mats that suck dirt off shoes and living
green walls that clean the air. The
cleaning industry has come a long way
since the invention of the first vacuum
and the way we do business. It really is
an exciting time to be in the cleaning
industry and contribute to the cleaning
of our planet, one office at a time.
NC Region – Oneyda Madrid. Oneyda, employed by Cavalier since September 2008,
supervises a team who provides service to the Biltmore Building in Greensboro, NC.
Oneyda provides positive leadership that has resulted in minimal TeamMate turnover and
high customer satisfaction.
NVA Region – Tena Hensley. Since December 2008, Tena has provided service to the FEMA
building in Winchester, VA. Tena goes beyond expectations in meeting customer requirements. She and her staff have received numerous commendations from facility management
and building tenants.
6
SVA – Patricia Bradley- For almost 13 years, Pat has serviced accounts in Richmond, VA.
Pat has exceptional people skills and is a team player who shares ideas and experiences, and
pitches in when needed with other accounts. Pat has received numerous customer and tenant
commendations for “above and beyond” service.
TeamMates Issue 03 Late Summer 2012
3
TeamMates Issue 03 Late Summer 2012
Energy Efficiency
Calculator
If you are thinking of finding ways
of making a positive impact in the
environment, you can start implementing a strategy for energy reduction. With Johnson Diversy’s
Energy Efficiency Calculator you
could identify your opportunities
to reduce energy costs and decrease
greenhouse gas (GHG) emissions.
Simply input your information to
calculate your potential savings.
We know your building is unique,
so your results are estimated based
on Johnson Controls’ experience of
working in buildings like yours. Try
it and you’ll be amazed how much
you could save in energy costs while
reducing carbon emissions, improving
air quality, increasing productivity,
and more.
www.makeyourbuildingswork.com/
energy-efficiency-calculator/
Day cleaning or not?
Much has been said about the benefits of Day Cleaning and how it saves energy and
operational costs. However, in order for this program to be a success tenants, property
managers and cleaning companies need to work together. There are hurdles along the
way, but with proper planning and implementation, the transition from night cleaning
to day cleaning will be smoother.
Increased Satisfaction:
Organizations that have successfully implemented day cleaning programs also have
increased satisfaction from both building occupants and custodial workers. For instance,
complaints regarding cleaning frequency and effectiveness are reduced because managers
and building occupants see the cleaning being done. Cleaners are also happier working
during the day so they can have more family time at night.
Communicating Day Cleaning:
Day cleaning can be successfully implemented, but it requires ongoing communication
between the facility executive, building occupant and the cleaner. When cleaning will
create an interruption or eyesore, such as in the restroom, the difference between
compliments and complaints is communication.
In addition to the cleaner, building occupants need to make adjustments in their
expectations of the custodial staff. As the building culture adjusts to day cleaning, typically
occupants adjust and begin utilizing cleaning times to do things away from their offices.
New Product FeatureDirt Sucking Mat
Many homes across America have the “house rule” to take off one’s shoes before
entering; a smart solution to keep dirt outside of the home. However, it’s impossible to
impose such rules in a commercial setting. A Japanese company, Paionia Furyokuki,
has developed a door mat that literally sucks the dirt off shoes when users step on it.
The way the mat works is that when the sensors detect someone approaching, it turns
on the cleaner. When the user steps on the mat, dirt is sucked by the mat’s tiny vacuums
and the dirt collected is deposited in a container underneath the mat. Since, it does
not require installation, the mat can be used right out the box. This cleaning system is a
marvel in preventing dirt from being brought into the building. By minimizing dirt in
the building the floor surfaces suffer less damage from dirt which acts as sand paper.
This mat could also be practical in areas such as clean rooms and labs.
The only draw back to this mat is the $6,250.00 price tag. The cost might be pricey
but this could be the start of a new generation of cleaning mats. Hopefully, with enough
demand and competition the price would drop and be available at a more
affordable price.
Visit: http://gizmodo.com/5919189/ridiculous-vacuum-floormat-sucks-the-dirtright-off-your-shoes to watch the video and see the mat in action.
Day Cleaning Around Building Occupants:
When day cleaning, custodial staffs must be conscious to minimize office interruptions.
In most cases, this is easily done through cooperation with building occupants. Many
facilities have experienced day cleaning success by limiting the amount of times custodial
workers enter occupant cubes to empty trash. Instead, building occupants empty their
own trash into a centralized receptacle at the end of the day and the cleaner removes it
from the facility.
Cleaning around building occupants can be effective by training cleaners on
how to interface with occupants, how to be minimally invasive in their office space and
how to be empathetic and flexible when changes to the schedule occur. Healthy High
Performance Cleaning (HHPC) Day program follows a proven transition process to
ensure a successful conversion from the traditional night time model to cleaning during
day time hours. Day clean challenges include: occupant acceptance, scheduling daily
and periodic work, communication skills, managing “Wave Offs” and safety protocols
(e.g. wet floors) are overcome with customer/occupant education, pre-launch department
meetings, e-mail reminders, occupant communication tools, staff training and continuous
quality assurance.
4
Source: CleanLink Minute, February 3, 2011, By Corinne Zudonyi
TeamMates Issue 03 Late Summer 2012
Web Link: http://www.cleanlink.com/cleanlinkminute/details/Day-CleaningAround-Building-Occupants--25684
5
TeamMates Issue 03 Late Summer 2012
Energy Efficiency
Calculator
If you are thinking of finding ways
of making a positive impact in the
environment, you can start implementing a strategy for energy reduction. With Johnson Diversy’s
Energy Efficiency Calculator you
could identify your opportunities
to reduce energy costs and decrease
greenhouse gas (GHG) emissions.
Simply input your information to
calculate your potential savings.
We know your building is unique,
so your results are estimated based
on Johnson Controls’ experience of
working in buildings like yours. Try
it and you’ll be amazed how much
you could save in energy costs while
reducing carbon emissions, improving
air quality, increasing productivity,
and more.
www.makeyourbuildingswork.com/
energy-efficiency-calculator/
Day cleaning or not?
Much has been said about the benefits of Day Cleaning and how it saves energy and
operational costs. However, in order for this program to be a success tenants, property
managers and cleaning companies need to work together. There are hurdles along the
way, but with proper planning and implementation, the transition from night cleaning
to day cleaning will be smoother.
Increased Satisfaction:
Organizations that have successfully implemented day cleaning programs also have
increased satisfaction from both building occupants and custodial workers. For instance,
complaints regarding cleaning frequency and effectiveness are reduced because managers
and building occupants see the cleaning being done. Cleaners are also happier working
during the day so they can have more family time at night.
Communicating Day Cleaning:
Day cleaning can be successfully implemented, but it requires ongoing communication
between the facility executive, building occupant and the cleaner. When cleaning will
create an interruption or eyesore, such as in the restroom, the difference between
compliments and complaints is communication.
In addition to the cleaner, building occupants need to make adjustments in their
expectations of the custodial staff. As the building culture adjusts to day cleaning, typically
occupants adjust and begin utilizing cleaning times to do things away from their offices.
New Product FeatureDirt Sucking Mat
Many homes across America have the “house rule” to take off one’s shoes before
entering; a smart solution to keep dirt outside of the home. However, it’s impossible to
impose such rules in a commercial setting. A Japanese company, Paionia Furyokuki,
has developed a door mat that literally sucks the dirt off shoes when users step on it.
The way the mat works is that when the sensors detect someone approaching, it turns
on the cleaner. When the user steps on the mat, dirt is sucked by the mat’s tiny vacuums
and the dirt collected is deposited in a container underneath the mat. Since, it does
not require installation, the mat can be used right out the box. This cleaning system is a
marvel in preventing dirt from being brought into the building. By minimizing dirt in
the building the floor surfaces suffer less damage from dirt which acts as sand paper.
This mat could also be practical in areas such as clean rooms and labs.
The only draw back to this mat is the $6,250.00 price tag. The cost might be pricey
but this could be the start of a new generation of cleaning mats. Hopefully, with enough
demand and competition the price would drop and be available at a more
affordable price.
Visit: http://gizmodo.com/5919189/ridiculous-vacuum-floormat-sucks-the-dirtright-off-your-shoes to watch the video and see the mat in action.
Day Cleaning Around Building Occupants:
When day cleaning, custodial staffs must be conscious to minimize office interruptions.
In most cases, this is easily done through cooperation with building occupants. Many
facilities have experienced day cleaning success by limiting the amount of times custodial
workers enter occupant cubes to empty trash. Instead, building occupants empty their
own trash into a centralized receptacle at the end of the day and the cleaner removes it
from the facility.
Cleaning around building occupants can be effective by training cleaners on
how to interface with occupants, how to be minimally invasive in their office space and
how to be empathetic and flexible when changes to the schedule occur. Healthy High
Performance Cleaning (HHPC) Day program follows a proven transition process to
ensure a successful conversion from the traditional night time model to cleaning during
day time hours. Day clean challenges include: occupant acceptance, scheduling daily
and periodic work, communication skills, managing “Wave Offs” and safety protocols
(e.g. wet floors) are overcome with customer/occupant education, pre-launch department
meetings, e-mail reminders, occupant communication tools, staff training and continuous
quality assurance.
4
Source: CleanLink Minute, February 3, 2011, By Corinne Zudonyi
TeamMates Issue 03 Late Summer 2012
Web Link: http://www.cleanlink.com/cleanlinkminute/details/Day-CleaningAround-Building-Occupants--25684
5
TeamMates Issue 03 Late Summer 2012
Sightseeing:
Cleaning is
a thing of the
past
For those living in the Washington
Metro area, wonderful museums
abound. From art, science, history
to space, there is a museum for every
member of the family. But did you
know that in Pocatello, Idaho, there is a
50,000 square foot museum dedicated to
cleaning? This massive brick structure
that dates back to 1916, houses thousands of artifacts, equipment, paintings,
sculptures and art from around the
world that is cleaning related. This
unique collection began when the
museun owner, Don Aslett, founder and
chairman of Varsity Contractor’s, Inc.
acquired a 1907 hand-pump vacuum.
His vast collection of items also came
from donations made by employees,
family, friends and artists. The main
goal of the museum is to showcase the
impact of cleaning on mankind and the
environment. The cleaning industry
has definitely come a long way since
the invention of the first
broom. Imagine how
hard it was to clean 2,000
years ago. This museum
allow us to appreciate
cleaning on a different
level. If you happen to be
in the Idaho area, pay a
visit. If not, just visit their site:
www.museumofclean.com/wp/
A Note from the
Editor
We would like to thank our long time
partner Liberty Property Trust for
this wonderful recognition
And the Awards go to...
By Linda C. Pendergrass
As a part of Cavalier’s
formal recognition program,
TeamMate of the Quarter
awards are presented to field
TeamMates with at least 90
days of service, who maintain
outstanding attendance and
safety records, and perform
their jobs with exceptional efficiency/effectiveness.
Teammate of the Quarter
winners, selected by their
Regional Directors, receive a
certificate and $200 monetary
award. 3Q TeamMates of the
Quarter are:
DC Region - Roger Reyes. For more than 6 years, Roger has provided outstanding
service to tenants at 1750 H Street in Washington, DC. Roger has excellent attendance
and safety records, and has received numerous customer commendations for outstanding
job performance.
MD Region – Freddy Rubio. Since December 2010, Freddy has provided janitorial services
to the YMCA in Frederick, MD. Freddy demonstrates great skill in communicating with
customers, and providing timely and effective feedback to his management team. In a heavily
used, community facility, Freddy has been recognized on several occasions for outstanding
job performance.
In less than 30 days summer is officially
over. The hot days will gradually cool
down and give way to Autumn. Summer
typically means more time to slow down
and take a well deserved vacation.
For others it’s the time to rack in more
projects, especially those performed
outdoors such as exterior cleaning and
power washing. Detailed indoor cleaning such as bathroom restorations, floor
stripping and waxing at schools, for
example, are scheduled taking advantage
of school summer break.
At Cavalier we have not slowed down a
bit, especially with our school customers, preparing the school facilities for
the first day of the school year. And we
are also assisting our commercial and
owner occupied customers in preparing
their facilities for Autumn.
We all know that the basic cleaning
tools, brooms and mops, will always
be around— Just better and improved.
Major advances and breakthroughs have
taken place in the technology arena and
the cleaning industry has not been an
exception. In this issue we highlight
tools for calculating energy savings,
mats that suck dirt off shoes and living
green walls that clean the air. The
cleaning industry has come a long way
since the invention of the first vacuum
and the way we do business. It really is
an exciting time to be in the cleaning
industry and contribute to the cleaning
of our planet, one office at a time.
NC Region – Oneyda Madrid. Oneyda, employed by Cavalier since September 2008,
supervises a team who provides service to the Biltmore Building in Greensboro, NC.
Oneyda provides positive leadership that has resulted in minimal TeamMate turnover and
high customer satisfaction.
NVA Region – Tena Hensley. Since December 2008, Tena has provided service to the FEMA
building in Winchester, VA. Tena goes beyond expectations in meeting customer requirements. She and her staff have received numerous commendations from facility management
and building tenants.
6
SVA – Patricia Bradley- For almost 13 years, Pat has serviced accounts in Richmond, VA.
Pat has exceptional people skills and is a team player who shares ideas and experiences, and
pitches in when needed with other accounts. Pat has received numerous customer and tenant
commendations for “above and beyond” service.
TeamMates Issue 03 Late Summer 2012
3
TeamMates Issue 03 Late Summer 2012
Green Corner
Cavalier staff with BSCAI
certifications
Giving bright minds a chance
Cavalier Welcomes
the following Customers to our growing list of Cavalier Partners:
By Maria “Cece” Tueros
On July 24, Cavalier Services awarded the 2012 Kylie Page Warnecki Scholarship to
two winners.
The first winner, Estela Velasquez, is the daughter of Arabela Velasquez, who works as
a part-time Teammate at Canal Center properties. Estela graduated from Mount Vernon
High School in May 2012, holding a GPA of 4.017. She will attend Virginia Tech
University in the fall of 2012.
We all know how beneficial to indoor
air quality plants are. At Edmonton
International Airport in Canada this
concept was taken further. A gorgeous
living green wall was installed
making the interior of the airport
more beautiful and healthier. Created by
the Vancouver-based Green Over Grey,
it features 8,000 plants representing 32
different species. The plant installation,
which is a true work of art, cleans the
air from CO2 and pollutants.
Estela was involved in numerous school activities and organizations, including:
the Student Government Association as class Treasurer, Secretary of the National
Spanish Honor Society, member of the History Honor Society, member of the Ecology
Club, President of Ritmo Latino, and representative of the Latino Leadership Group.
In the process of obtaining
certification
Estela was awarded The National History Day Regional, The Pamplin Leader Award
and The Academic Excellence IB Spanish. In addition, her community activities include
tutoring elementary school students and helping out the environment by picking up trash
along the Potomac River.
The second winner is William Perdomo, the son of Lillian Perdomo, who serves as our
night building supervisor at GenVec properties. William will be attending the University
of Maryland as a full time student this fall while working part-time to support his
educational goals.
No soil is used in the project, as the
walls are completely hydroponic,
and they are monitored closely to
ensure that every part receives the
right amount of water. The rigid
waterproof eco-panels are made from
post consumer food grade plastic
such as milk jugs, plastic bags, soda
bottles, etc. and the moss mimicking
rooting material is made from recycled
fibres from the textile industry. Most
of the species are plants that NASA has
proven substantially improve indoor air
quality are included.
William works as a part-time teller at BB&T, he likes to devote his free time to his
church youth group and weightlifting club.
Cavalier Services congratulates Estela and William for their great educational
achievements!
2
From left to right: Bill Warnecki, Estela Velasquez, William Perdomo
and Maria “Cece” Tueros
TeamMates Issue 03 Late Summer 2012
Powhatan Medical
7
TeamMates Issue 03 Late Summer 2012
Special Services
Corporate Office
2722 Merrilee Drive
Suite 300
Fairfax, VA 22031
703.849.1100
Executive Team
Kevin Rohan, CBSE
Chief Executive Officer
Bill Warnecki, CBSE
President
Paul Renick
Chief Financial Officer
Maria Tueros
Human Resources Manager
Linda Pendergrass, CQM
Director of Performance Management
Karen Castro
Graphic Designer/ Marketing Coordinator
Regional Directors
John Dublin, RBSM
Northern Virginia Region
TeamMates
As a part of gaining deeper knowledge and skill in the latest carpet cleaning techniques,
Guillermo Simpsom, manager of Special Services, participated in the Institute of Inspection
Cleaning and Restoration Certification course. The course is designed to teach the art and
science of carpet cleaning to professional service providers, as well as others in related
industries. The emphasis of this course is placed on practical application, identifying fiber,
yarn and carpet constructions, style types and finishes, soiling conditions, cleaning science
and methodology, and other issues and concerns faced by individuals who maintain and
clean installed broadloom carpet.
Late Summer 2012• Volume 13 • Issue 3
The first critical component in programmed maintenance and cleaning is routine vacuuming coupled with rapid response to spots and spills. Carpet serves as a “sink” or collection
point for everything that is tracked in or settles from the air. Ultimately, however, even the
best maintained carpet must be thoroughly cleaned to empty the “sink.”
Professionals who participate in this program can earn the cleantrust-certified logo and
have the equipment, training and experience not only to empty the “sink,” but also to
restore the color and beauty of commercial carpet, while improving overall indoor environmental quality in the building.
Cavalier Special Services is equipped not only with the latest technology in carpet cleaning
but also with techniques to tackle any type of carpet or floor cleaning, maintenance and
restoration. Not all carpet stains are equal and knowing how to treat it not only makes a
difference in the service but also in our ability to accurately estimate
the associated costs, labor and time.
Sam You, RBSM
Maryland Region
TBD
Southern Virginia Region
Dorel Watley, RBSM
Washington, D.C. Region
Jeffrey Ritz, RBSM
North Carolina Region
Business Development Team
Julie Greaf
Metropolitan Region
Johnny Adkins
North Carolina Region
Christina Karnilowicz
Market Research Analyst
TeamMates
A quarterly publication produced by Cavalier
Services, Inc., designed to enhance communication
lines and foster a cooperative environment throughout the community of client partners, TeamMates,
and vendors. Articles and information for submission
should be accompanied by author name and may
be mailed or e-mailed. Please send your feedback,
comments or suggestions to the editor at: Cavalier
Services, Inc., 2722 Merrilee Drive, Suite 300, Fairfax,
Virginia 22031 or kcastro@cavalierservices.com.
© 2012, Cavalier Services, Inc.
8
TeamMates Issue 03 Late Summer 2012
Construction Services
Rohan Construction Group, Inc. has
been providing quality services for
your projects for over 10 years.
We stand by our commitment to high
quality work and customer satisfaction.
We provide a wide range of general
contracting, painting, and renovation
services. Whether it’s a building/home
that needs a fresh coat of paint, or in
need of more extensive repairs such as
framing, or problems caused by water
damage, we have the expert painters
and carpenters to get the job done on
time and on budget.
Our goal is to exceed your
expectations!
www.rohancg.com
2722 Merrilee Drive, Suite 300 • Fairfax, VA 22031
Phone: 703.849.1100 • Toll-Free: 888.57.CLEAN • Fax: 703.849.1116 • www.cavalierservices.com
In This Issue
1
2
3
4
5
6
7
Embracing
Certification of
TeamMates
Giving Bright Minds
a Chance
And the Awards
Go to...
Day Cleaning
or Not?
New Product FeatureDirt Sucking Mat
Customer Recognition
Cavalier Welcomes
New Partners
Embracing Certification of TeamMates
By Bill Warnecki
When I think about Cavalier differentiators from our competitors, I always think about the professional achievements of our staff in obtaining industry certifications through BSCAI (Building
Services Contractors Association International). RBSM (Registered Building Service Manager) and
CBSE (Certified Building Service Executive) designations are symbols of excellence in the building
services industry. Only building service professionals demonstrating the desire to excel and proven
industry competence earn these designations.
In keeping with Cavalier’s continuous improvement philosophy, RBSM and CBSE certifications are
required of Operations TeamMates at all management levels. Applicants who meet length of service
requirements must successfully complete and pass a comprehensive full-day examination. The
examination covers all aspects of building service contracting including, management, customer,
employee and Union relations, chemicals and chemistry, and industry technology.
As Facility and Property Managers, why not ask your service contractors for their accomplishments? What they have done for their industry and what they have learned that could help you as
the manager of assets? Plumbers, electricians, elevator techs all need certification to work in their
respective trade, so why not janitorial providers? You ask your property management team members
to participate in real estate industry certifications such as CFM (Certified Facility Manager) and RPA
(Real Property Administrators). Why not hold your entire team to the same professional standard,
including your janitorial managers?
I know that the professionalism of our Team is a big differentiator, but I think about it more for the
personal standpoint of how proud I am of our Operations team —the time, effort and commitment
it takes to achieve these certifications. Cavalier embraces the certification process and has put more
TeamMates through the process than any other U.S. building services contactor.
Turn the page to see the TeamMates who hold the CBSE and RBSM designations.