Health Care - Montana Hospital Association

Transcription

RE
Health Care
2015 MHA Fall Convention & Trade Show
September 23-25, 2015
Billings
M o n t a n a
PARTICIPANT PROGRAM
RE
MHA
An Association of Montana Health Care Providers
EVERYTHING YOU NEED TO KNOW
Health Care
Montana's Largest Health Care Convention & Trade Show!
2015
MHA Fall Convention & Trade Show
Billings
M o n t a n a
MHA
An Association of Montana Health Care Providers
Holiday Inn Grand Montana
2273
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MISSOURI
STAIRS
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HEALTH
CLUB
KITCHENS
POOL &
SPA
SPRUCE
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2220
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To Convention Center a a a
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1120
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F&B
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MENS
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WOMENS
PLAZA
SQUARE
WOMENS
ASPEN
ATRIUM TOWER
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COURTYARD
Desk
COTTON
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COURTYARD
LEWIS &
BIG HORN
CLARK
YELLOWSTONE
MADISON
2201
CATERING &
SALES
LL
22
22
STAIRS
MH
strat A
ion
Regi
22
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LOUNGE
GRAND
CASINO
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WOMENS
BIG HORN CENTER
ERFA
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COURTYARD
JEFFERSON
MENS
POOLSIDE
TERRACE
RESTAURANT
WAT
22
22
GALLATIN
BALLROOM
LOBBY
BITTEROOT STILLWATER
MENS
WOMENS
GRAND MONTANA
BALLROOM
G
MENS
ELEVATOR
PONDEROSA
ROOMS 2201 THRU 2285 AND
ROOMS 2401 THRU 2247 ARE ON T
MEADOWLARK
BIRCH
ROOMS 2000 THRU 7715 ARE IN T
FRONT DESK
CANOPY
A Fronti
5500 Midland Road, Billings, Montana 59101 • 4
toll free reservations 1.800.HOLID
Hotel • Tower • Mo
RE
Health Care
2015 MHA Fall Convention & Trade Show
Welcome
Billings
...to the 2015 MHA Annual Convention & Trade Show!
M o n t a n a
Table of Contents
3-4
5-6
Grand
Prize
MHA
A n A s Form
sociation
7-8
Passport to Prizes Form
11-16
o f M o n t a n a H e a l t h Download
C a r e P r o vsession
iders
handouts at
www.mtha.org
CE Credits Form
Schedule of Events
18-35 Session Descriptions
37
Networking Opportunities
Sponsors
38
41-45 Trade Show Map & Vendors
48
Lifetime Achievement Award
50-51 Innovation in Health Care Award
52
Trustee of the Year Award
54
PIN Quality Awards
56
58
Paul Taylor Award
60
61
Save the Date
Convention Planning Committee
62
2015 MHA Staff Directory
QI & Stroke and Cardiac Awards
1
We are conserving our resources
with electronic handouts
All speaker materials have been posted
in PDF format on the MHA website. They
will remain on the website for 45 days
after the Convention. We hope you were
able to download handouts before you
arrived at the Convention. However, if
you were not able to print your handouts
prior and would like to have them at your
workshops, please visit the Handout
Printing Kiosk next to the MHA Registration Desk. A computer and printer will be
available for Convention handout printing
only.
Printing Kiosk Hours
Wednesday 7:30 am - 6:00 pm
Thursday 7:30 am - 9:30 am
As your life unfolds, change is waiting around every corner. That’s why
it’s comforting to know, for nearly 75 years, Blue Cross and Blue Shield of
Montana has been with you every step of the way. So when life calls, and
you need us most, we’re here for you…through it all.
Through
A division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee
of Blue Cross and Blue Shield Association.
it
All
Learn more or Enroll Today at bcbsmt.com I 855.765.1222
2
Grand Prize Entry/
Overall Evaluation
Name:_________________________________________________________________
Facility:________________________________________________________________
To be eligible for the Grand Prize Drawing of $500, you must complete BOTH SIDES of this evaluation in full and put it in the
appropriate bin on the Trade Show Stage by 6:30 pm on Thursday. The winner will be drawn at random from all complete
entries during the Thursday evening Gala.
The Grand Prize Winner must be an employee, trustee, or volunteer/auxilian of a registered health care facility or those
who have paid a registration fee to attend the convention. Guests, spouses, complimentary registrants, exhibitors and
speakers (or others who have not paid a registration fee) are not eligible to win the grand prize.
You must be present at the drawing when your name is called to win!
2015 Overall Convention Evaluation
Please circle - ONE - membership category which BEST describes your organization:
Hospital
Home Health
Nursing Home
Senior Housing
Combined Hospital/Nursing Home
Assisted Living
Hospice
Other:__________________
(Please circle the best response for each statement)
1. Overall, the Convention was educational, interesting, and worth my time........Agree.................Neutral..........................Disagree
2. How would you rate the scheduled workshops?.................................................Excellent...........Satisfactory.....................Poor
3. I acquired knowledge by attending this convention....................................Agree.................Neutral...........................Disagree
4. I received useful information.............................................................................Agree.................Neutral..........................Disagree
How would you rate the following aspects of the Convention & Trade Show (please circle the best response)
5. Overall quality & effectiveness of speakers ...............................Excellent...............Satisfactory..............Poor
6. Meeting rooms at the Holiday Inn were acceptable....................Yes..........................No..........................Don’t Know
7. Sleeping rooms at the Holiday Inn were comfortable..................Yes.........................No...........................Don’t Know
8. Sleeping rooms at the Billings Hotel were comfortable................Yes.........................No...........................Don’t Know
9. If you did not stay at the host hotels, where did you stay?_______________________________________________
10. Meals and breaks were acceptable..................................................Yes........................No
11. Advance registration materials were clear.......................................Yes.......................No
12. On-site registration (MHA) was smooth and courteous................Yes........................No
13. I attended and visited with vendors at the Trade Show.................Yes........................No
14. If “yes” to 13, at what times did you attend the Trade Show?........Lunch..................Gala................Both
If you answered “No” to Questions 5-13, please help us to improve:
Additional Comments: (please print)
Continued on
Back
3
Educational Needs Assessment
Employing Organization/Affiliation:_____________________________________________________________________
Name: ______________________________________________ Title/Dept. or Service ___________________________
Email (optional - for follow-up purposes only):____________________________________________________________
MHA...An Association of Montana Health Care Providers would like your input to improve our educational products and programs. Please take a few
moments to share your thoughts with us. **Please note that all responses will be kept confidential**
1. MHA would meet members’ education needs more thoroughly if they developed educational programs/products related to:
Check all that apply. Then please RANK YOUR TOP THREE choices
Rank
Rank
Check all that apply:
Check all that apply:


Medicare/Medicaid Reimbursement
Managed Care Issues
Coding Procedures
Corporate Finance
Workforce Issues
Nursing Issues
Recruitment and Retention Issues
Patient Satisfaction
Management and Supervisory Training
Quality Process
Trustee Education
Information Management
ACHE
Compliance Programs
Other (please specify):
Joint Commission Topics
Legal Issues/Regulatory Changes
2. Please rank (1=first, 3=last) the top 3 choices as to why you take professional development courses.
___Keep current in my skill/profession
___ Learn new skills
___Increase my efficiency
___ Obtain CEUs/CMEs
___Solve a specific business challenge
___ Remain current on regulations
___Increase my productivity
___ Networking with peers
___Enhance my professional credibility
___ Other:______________________________
___Remain competitive
3. Which communication method do you prefer for educational program announcements? Please rank 1-4 (1=first, 4=last).
___Brochure
___Newsletter
___Website
___Email
4. Which method of educational programming do you prefer? Please rank 1-3 (1=first, 3=last).
___Live, on-site seminars or conferences
___Webinars
___Video conferences/Audio Conferences
5. Which of the following cities would afford you the best opportunity to attend a conference? Please rank order of preference,
1=first preference, 8=last preference.
___Billings___Bozeman
___Butte
___Great Falls
___Helena
___Kalispell
___Missoula
___Other:____________________________________________________
6. What type of continuing education is/are required by your professional group?
___RN (MT BON License) ___RN (specialty certification)
___Attorneys (CLE)
___Health Care Executives (ACHE)
___Nursing Home Administrators ___CPA (CPE)
___Other (please specify)_____________________________________
7. Please check your age range (for demographical purposes only).
___18-22___23-30___31-40___41-50____51- 60
____61+
8. Additional Comments/Recommendations:
please print.
4
Continuing Education
Nursing
MHA is an Approved Provider of Continuing Nursing Education by the Montana Board of
Nursing. Keep the CE form on page 6 for your records.
Requirements for credit:
• Attend/participate in the educational activity and review all course materials.
• Mark your attendance in the space next to each session you attend on the CE/Attendance verification form provided in this booklet. (page 6)
• Retain the CE form for your records; MHA does not track CE credits for licensees.
All eligible sessions are marked with CNE.
Nursing Home Administrator
MHA has been pre-approved for continuing education credits by the Montana Board of
Nursing Home Administrators. All sessions appropriate for Nursing Home Administrator credits
are marked with NHA.
Other Continuing Education
MHA does not apply for any other continuing education credits. However, an Attendance
Verification Form is provided in this program on page 6. Blank forms will not be available after
the convention. It is your responsibility to keep the form for your records.
Keep a copy of your Attendance Verification form for your files; MHA does not retain these
records. Although MHA does not apply for other continuing education credits, we encourage
participants to apply on an individual basis with the appropriate accreditation organization.
Although we cannot guarantee other accreditation, those sessions approved by the above
organizations usually qualify for other educational credits.
Need Handouts?
Access them with your smart
Phone or tablet by scanning
This QR Code!
Continued on
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5
CE Attendance2015Verification/Certificate
of Participation
MHA Annual Convention & Trade Show
September 23-25,2015 - Billings, MT
Please check the programs you attended on this form. Keep this form --- no other attendance verification will be provided.
Wednesday Other Meetings/Events (x) all you wish to attend
Session D Thursday 2:00 - 3:30 pm (x) only 1 workshop in each session
BONUS: The Credibility Calculation….Meaningful Results, Influence.. CNE NHA
D1 Facility Design for the Future: Adapting Your Health... CNE NHA
X1 MSHE Board Meeting
D2 When EHRs Cause Patient Harm: Emerging Risks CNE NHA
X2 CAH Administrators’ and Flex Program Meeting
D3 Emerging Roles: Leading Transformation in a Changing... CNE NHA
X3 LTC Committee Meeting
D4 My Story - Learning and Leading From My Patient Exp... CNE NHA
X4 MHA House of Delegates & Member CEO Meeting
D5 15 Challenges Facing Hospital Auxiliaries and Volunteer.....Part 1
X5 ACHE Business Meeting
D6 Perinatal Loss and Family Support CNE
Session A Wednesday 1:30 - 3:00 pm (x) only 1 workshop in each session
D7 Communication Strategies for Engagement CNE NHA
A1 Spiritual Care Roundtable
D8 Hospital Preparedness 101 CNE NHA
A2 Advance Care Planning and POLST - Moving Forward Part I CNE NHA
D9 Peace at Last; Stories of Hope and Healing for Veterans.. CNE NHA
A3 Customer Service Niche CNE NHA
D10 Telehealth Policy – The Present & Future Trends CNE NHA
A4 Hospice Roundtable Discussion
D11 Patient and Community Engagement CNE NHA
A5 Changes in Medical Licensing in Montana CNE NHA
Session E Thursday 3:45 - 5:15 pm (x) only 1 workshop in each session
A6 Certification Bureau Life Safety Code Update CNE NHA
E1 Leveraging EHR Functionality for QI Projects CNE NHA
Session B Wednesday 3:30 - 5:00 pm (x) only 1 workshop in each session
E2 Wipe Out Readmissions to the Hospital CNE NHA
B1 Find the Money Hidden in Your Facilities CNE
E3 Long-Term Care Documentation: The Good, The Bad... CNE NHA
B2 What Does the New Nurse License Compact Mean for... CNE NHA
E4 15 Challenges Facing Hospital Auxiliaries and Volunteer.... Part 2
B3 Always On: HIPAA Compliance in an Always Connected... CNE NHA
E5 Integrating Brain Health Concepts into the Activity... CNE NHA
B4 Stopping the Downward Spiral of Unplanned Absence... CNE NHA
E6 Developing a Sustainable Training and Exercise Program CNE NHA
B5 Clinical Ethics and Chaplaincy
E7 Dying Healed: A Shared Quest for Wholeness CNE NHA
B6 ACHE: Risk Issues We Face in Our Daily Roles CNE NHA
E8 Patient Centered Medical Home: What is All the Hype? CNE NHA
ACHE CATEGORY 1
B7 Advance Care Planning and POLST - Moving Forward Part II
E9 Creating a Culture of Learning, HealthCARE MT Update CNE NHA
B8 Home Health Roundtable Discussion
Friday Other Meetings (x) all you wish to attend
Wednesday Other Meeting/Events (x) all you wish to attend
X14 CEO Exchange - Conversation Over Breakfast
X6 MSHE Business Meeting
X15 MSHHRA Business Meeting
X7 Chairman’s Welcome Reception
X16 MHREF - PIN Advisory Board Meeting
X8 ACHE: Bending the Execution Curve CNE NHA
X17 MSOV Business Meeting
ACHE CATEGORY 1
X9 MSHE Social
X18 MSCA Business Meeting
Thursday Other Events (x) all you wish to attend
X19 MHIMSS Board Meeting
X10 Mountain-Pacific Quality Health QI Breakfast
Session F Friday 8:30 - 10:00 am (x) only 1 workshop in each session
X11 The Future of the Healthcare Marketplace: Playing the... CNE NHA
F1 HEN Roundtable Discussion
X12 Strolling Lunch with Vendors
F2 Home Health Benchmarks: Montana’s Vital Signs CNE
X13 Gala Reception & Trade Show
F3 Patient-Centered Care: Straightforward Methods for... CNE NHA
Session C Thursday 8:00 - 9:30 am (x) only 1 workshop in each session
F4 How to Develop a Digital Patient Engagement Program CNE NHA
C1 Improving Your Recruitment Strategies CNE NHA
F5 Conflict Management- Handling Difficult Behaviors CNE NHA
C2 The Evolution from Activities to Life Enrichment CNE NHA
F6 Addressing Physician Disciplinary Issues CNE
C3 Discipline & Termination in Montana CNE NHA
Session G Friday 10:15 am - 11:45 am (x) only 1 workshop
C4 Wounded Warriors: Their Last Battle CNE NHA
G1 Advancing Superior Staff Retention CNE NHA
C5 “Get Your Head in the Game!” CNE NHA
G2 Compensation Models in Home Health CNE
C6 The Behavioral Shift to Value-Based Care CNE NHA
G3 Benefits and Burdens of Affiliations, Collaborations and..CNE NHA
MHA convention sessions are approved by the Montana Board of Nursing Home Administrators.
C7 Active Shooter Defense CNE NHA
C8 ACHE: Leading a Successful Multigenerational CNE NHA
Each session marked with CNE
ACHE CATEGORY 1
MHA...An Association of Montana Health Care Providers is an approved provider of continuing
nursing education by the Montana Board of Nursing.
MHA does not apply for continuing education credits other than the above. For other credits, we
encourage participants to apply on an individual basis with the appropriate accreditation
organization. Keep a copy of this form for your records.
or NHA is eligible for 1.5 contact hours
Casey Blumenthal, Vice President
The 2015 MHA Annual Convention & Trade Show is an educational
opportunity sponsored by MHA...An Association of Montana Health Care Providers.
For more information, call (406) 442-1911.
6
PASSPORT TO PRIZES
Name: (print)
Facility:
City:
A&E
Architects
Allegiance
American Red
Benefit Plan
Cross Blood
Management,
Services
Inc.
Cerium
Networks
Cerner
Corporation
Fringe
Benefit
Resources
Gallagher
Benefit
Services, Inc.
KONE
Elevator
LifeCenter
Northwest/
Sightlife
McKinstry
MountainPacific
Quality
Health
MT Office of
Rural Health/
AHEC
American
Sentinel
University
American
Welding &
Gas
Associated
Employers
ATS Facility
Systems
Chronic
Disease
Prevention
and Health
Commercial
Energy of
Montana
CTA
Architects
Engineers
Delta Dental
Insurance
Company
Evident
General Distributing Co.
Health Coding
and Consulting Services
(HCCS)
Health o
meter
Professional
Scales
Information
Technology
Core
(ITC)
Jackson &
Coker
Medefis, Inc.
Mediserve
Montana
Medical
Association
Montana Tech
MTX Medical
Solutions, Inc.
New West
Medicare
NorthWestern
Energy
Nutrition &
Physical Activity Program
Orion
International
Corporation
OZ Architects
PacificSource
Health Plans
Paynewest
Insurance
Precision
Document
Solutions
Presort Plus,
LLC
Prioricare
Staffing
Solutions
Providence
St. Patrick
Hospital
Rocky
Mountain
Health
Network
S. Conley
Sales, Inc.
Shodair
Children’s
Hospital
Spacelabs
Healthcare
St. Peter’s
Hospital
Behavioral
Health Unit
St. Vincent
Healthcare
UHIN
United Blood
Services
Vision Net
VRI (Valued
Relationships,
Inc.)
Wilderness
Medical
Staffing
Wipfli LLP
Xerox
Yellowstone
Insurance
Exchange
Official Rules
A Map of the Trade Show is listed on Page 41
7
Turn over this card for official rules.
PASSPORT TO PRIZES
Instructions for Passport to Prizes:
1)
Participants will receive a playing card with all eligible exhibitors’ booth numbers and names (see reverse side).
2)
Participants must visit each of the booths listed on the playing card to receive a sticker from each vendor.
3)
Passport playing cards must be deposited in the receptacle located near the
Trade Show stage by 6:30pm on Thursday evening.
4) Drawings for the Passport prizes will be at approximately 6:45pm at the Gala.
5)
Prizes will only be awarded to registered participants of the MHA Annual Convention & Trade Show who have paid a registration fee. Guests, Speakers, and Exhibitors are not eligible to win prizes.
Only one entry per person.
Door Prize Information:
1)
Exhibitors that bring their own door prize will be listed on a board which
will be set up in booth #39.
2)
Exhibitors will draw their door prize by 6:00 pm and winners will be
displayed on the boards by 6:15 pm.
3)
Participants must check the list to see if your name is posted. If you are
lucky enough to win, you must return to the exhibitor’s booth to claim
your prize by 6:45 pm.
Notes:
Passport to Prizes and the Grand Prize will be drawn
beginning at 6:45 pm.
All Prizes were paid for by the participating vendors.
Please be sure to show them your appreciation!
If you have any questions about prizes, please locate
an MHA member staff person at the MHA
registration desk.
Trade Show Hours
Strolling Lunch 12:00 - 2:00 pm
(Vendors will remain open until 2:30pm)
Gala 4:00 - 7:00 pm
8
e
b
t
us t the
m
Yousent a in!
w
pre ala to
G
HERE ARE SOME OF THE PRIZES
YOU COULD WIN!!
Samsung Galaxy Note 10.1 with Case
Apple Watch Sport
GoPro Hero4 Package
Automotive Camera Package
Outdoor Fire-pit Package
10k White Gold
Diamond Necklace
Hammaka Chairs
and
Tailgating Packages! (valued at $350 each)
$400
....And a $400
Kitchen Basket!!
9
400
Health care is too important to stay the same.™
Cerner CommunityWorks has been providing electronic health records to critical access
and community hospitals through a Software as a Service model that allows your hospitals
more resources to focus on your core business of providing health care and doing what
you do best—taking care of the patient.
Come visit Cerner CommunityWorks during the
Montana Health Association Fall Convention & Trade Show
www.cerner.com/communityworks
The Experience
The Patient Experience
The Client Experience
Your Vision
406.248.7455
www.CTAGROUP.com
10
Schedule of Events
Date/Time
Wednesday, September 23
Event
Room
Registration Open
BONUS SESSION: The Credibility Calculation…. Meaningful Results,
Influence, and Credibility
8:00 - 9:30 am
X1 MSHE Board Meeting
7:30 - 8:30 am
X2 Critical Access Hospital (CAH) Breakfast
8:30 - 11:30 am
X2 Critical Access Hospital (CAH) Administrators’ Meeting -- Flex
Program Meeting
11:30 am - 1:00 pm X3 LTC Committee Meeting
11:45 am - 12:30 pm X4 MHA House of Delegates and CEO Luncheon
Sponsored by Crowley Fleck PLLP
12:30 - 4:30 pm
X4 MHA Member CEO Meeting & House of Delegates
1:30 - 2:30 pm
X5 ACHE Business Meeting
1:30 - 3:00 pm
Concurrent Education Sessions A
A1 Spiritual Care Roundtable
A2 Advanced Care Planning and POLST - Moving Forward Part 1
A3 Customer Service Niche
A4 Hospice Roundtable Discussion
A5 Changes in Medical Licensing in Montana
A6 Certification Bureau Life Safety Code Update
2:00 - 5:00 pm
Vendor Set-Up
3:00 - 3:30 pm
BREAK
3:30 - 5:00 pm
Concurrent Education Sessions B
B1 Find the Money Hidden in Your Facilities
B2 What Does the New Nurse License Compact Mean for Nurses...
B3 Always On: HIPAA Compliance in an Always Connected World
B4 Stopping the Downward Spiral of Unplanned Absence in Health...
B5 Clinical Ethics and Chaplaincy
B6 ACHE: Risk Issues We Face in Our Daily Roles
B7 Advanced Care Planning and POLST - Moving Forward Part 2
B8 Home Health Roundtable Discussion
2:00 - 3:00 pm
X6 MSHE Business Meeting
5:00 - 6:30 pm
X7 Chairman’s Welcome Reception
Sponsored by Blue Cross Blue Shield of Montana
6:30 - 8:00 pm
X8 ACHE: Bending the Execution Curve - Rib and Chop House
7:00 - 10:00 pm
X9 MSHE Social Sponsored by Commercial Energy
7:00 am - 6:30 pm
8:30 am - Noon
11
Atrium
Gallatin
Jefferson
Stillwater
Bitterroot
Jefferson
Stillwater
Missouri
Birch
Spruce
Lewis & Clark
Gallatin
Aspen
Yellowstone
Madison
Convention Center
Atrium
Madison
Yellowstone
Gallatin
Poolside
Cottonwood
BigHorn
Lewis & Clark
Aspen
Jefferson
Atrium
Off-site
Meadowlark
12
Schedule of Events
Date/Time
Thursday, September 24
Event
Room
Registration Open
Atrium
X10 Mountain-Pacific Quality Health QI Breakfast
Poolside
Vendor Set-Up
Convention Center
7:00 am - 10:00 am
10:30 am - 2:00 pm
7:00 - 8:00 am
8:00 - 10:30 am
8:00 - 9:30 am
Concurrent Education Sessions C
C1 Improving Your Recruitment Strategies
C2 The Evolution from Activities to Life Enrichment
C3 Discipline & Termination in Montana
C4 Wounded Warriors: Their Last Battle
C5 “Get Your Head in the Game!”
(Are you a starter, substitute, manager...)
C6 The Behavioral Shift to Value-Based Care
C7 Active Shooter Defense
C8 ACHE: Leading a Successful Multigenerational
Organization
BREAK
9:30 - 10:00 am
10:00 am - 12:00 pm X11 General Session and Keynote Speaker - Ian Morrison
“The Future of the Healthcare Marketplace: Playing the New
Game” sponsored by US Bank and Pacific Source Health Plans
12:00 - 2:30 PM
2:00 - 3:30 pm
Madison
Spruce
Yellowstone
Cottonwood
Lewis & Clark
Gallatin
Bitterroot
BigHorn
Atrium
Missouri/Stillwater
X12 Strolling Lunch with Vendors
Sponsored by Yellowstone Insurance Exchange and
Precision Document Solutions
Enjoy a delicious lunch with the vendors and get started on
your Passport to Prizes card!
Concurrent Education Sessions D
D1 Facility Design for the Future: Adapting Your Healthcare
Facility to Serve Your Future Care Delivery Model
D2 When EHRs Cause Patient Harm: Emerging Risks
D3 Emerging Roles: Leading Transformation in a Changing
Healthcare Landscape
D4 My Story - Learning and Leading From My Patient
Experience
D5 15 Challenges Facing Hospital Auxiliaries and Volunteer
Services - Part 1
D6 Perinatal Loss and Family Support
D7 Communication Strategies for Engagement
D8 Hospital Preparedness 101
D9 Peace at Last; Stories of Hope and Healing for Veterans
and their Families
D10 Telehealth Policy – The Present & Future Trends
D11 Patient and Community Engagement
13
Convention Center
Bitterroot
Stillwater
Missouri
Poolside
Lewis & Clark
Birch
Gallatin
BigHorn
Cottonwood
Madison
Yellowstone
Schedule of Events
Date/Time
Event
Room
3:30 - 3:45 pm
3:45 - 5:15 pm
BREAK
Concurrent Education Sessions E
E1 Leveraging EHR Functionality for QI Projects
E2 Wipe Out Readmissions to the Hospital
E3 Long-Term Care Documentation: The Good, The Bad
and the Ugly
E4 15 Challenges Facing Hospital Auxiliaries and Volunteer
Services - Part 2
E5 Integrating Brain Health Concepts into the Activity
Program
E6 Developing a Sustainable Training and Exercise Program
for Healthcare Organizations
Atrium
E7 Dying Healed: A Shared Quest for Wholeness
E8 Patient Centered Medical Home: What is All the Hype?
E9 Creating a Culture of Learning, HealthCARE MT Update
Cottonwood
Poolside
Gallatin
5:00 - 7:00 pm
X13 80s Gala Reception and Trade Show
BigHorn
Stillwater
Madison
Lewis & Clark
Spruce
Yellowstone
Sponsored by Jackson & Coker
Come dressed in your most Bodacious 80s Threads because
Convention Center
there will be a contest for the most radical attire!
1st place will receive $200 cash!!! There will be plenty of food,
fun and over $4,000 in prizes for those who participate in the
Passport to Prizes game. Doors open at 4:00 pm.
14
COSTUME
CONTEST
for the Best
80s Attire!
AT THE GALA
RECEPTION &
TRADE SHOW
THURSDAY, SEPT 24
5:00-7:00 pm
DON’T YOU (FORGET ABOUT ME)
Costume Contest Winners will be
Announced at 6:30 pm!
15
1st Place
$200
2nd Place
$100
3rd Place
$50
FOOD
FRIENDS
FUN
Schedule of Events
Friday, September 25
Date/Time
Event
Room
7:30 am - 8:30 am
X14 CEO Exchange - A Conversation Over Breakfast
Sponsored by LifeCenter Northwest
8:00 am - 10:00 am
8:00 am - 10:00 am
8:00 am - 10:00 am
8:00 am - 10:00 am
8:30 am - 10:00 am
8:30 am - 10:00 am
X15 MSHHRA Business Meeting
X16 MHREF - PIN Advisory Board Meeting
X17 MSOV Business Meeting
X18 MSCA Business Meeting
X19 MHIMSS Board Meeting
Concurrent Education Sessions F
F1 HEN Roundtable Discussion
F2 Home Health Benchmarks: Montana’s Vital Signs
F3 Patient-Centered Care: Straightforward Methods for
Implementation
F4 How to Develop a Digital Patient Engagement Program
F5 Conflict Management- Handling Difficult Behaviors
F6 Addressing Physician Disciplinary Issues
10:00 - 10:15 am
BREAK
10:15 am - 11:45 am Concurrent Education Sessions G
G1 Advancing Superior Staff Retention
Gallatin
Madison
Cottonwood
Poolside
Jefferson
Lewis & Clark
Spruce
Yellowstone
Stillwater
Bighorn
Missouri
Bitterroot
Atrium
Stillwater
G2 Compensation Models in Home Health
Yellowstone
G3 Benefits and Burdens of Affiliations, Collaborations and
Partnerships
Bitterroot
Speaker Biographies and Evaluations for
education sessions are located Online
at www.mtha.org
By Filling out an Online evaluation, you will be entered into
a Drawing to win a $50 Amazon Gift Card!!
16
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realize financial and operational gains so that they can sustainably serve the needs of their
community. Approximately 4,500 hospitals and 123,000 non-acute healthcare providers currently
use the company’s evidence-based solutions, best practice processes and analytics to help reduce
the total cost of care, enhance operational efficiency, align clinical delivery and improve revenue
performance across the care continuum.
For more information, please visit www.medassets.com
17
Linda Bierbach, Providence Health &
Services/St. Patrick Hospital
8:00 - 9:30 am
X1 MSHE BOARD MEETING
Advance care planning has changed and advanced
over the years. Presenters will concentrate on the
latest research and techniques to communicate with
patients about their goals and values particularly as it
pertains to serious illness. Hands on techniques will be
demonstrated. Appropriate use of POLST will also be
discussed. CNE NHA
ASSISTED LIVING, NURSING HOME, HOME HEALTH,
HOSPICE, CHAPLAIN, MEDICAL STAFF, NURSING,
QUALITY SOCIAL SERVICES, RISK MANAGEMENT
8:30 - 11:30 am
X2 CRITICAL ACCESS HOSPITAL
(CAH) ADMINISTRATORS' MEETING
-- FLEX PROGRAM MEETING
Recommended for: CEO/Administrators, anyone interested in the Rural Hospital Flexibility (Flex) Program
11:30 am - 1:00 pm
X3 LTC COMMITTEE MEETING
A3 CUSTOMER SERVICE NICHE
Bryan Peterson, Associated Employers
11:45 am - 4:30 pm
X4 MHA HOUSE OF DELEGATES
& MEMBER CEO MEETING
This seminar offers customer service training based on
attitude, communication, and listening. This session
will examine the importance of great customer
service from both the external and internal customer
standpoint. A connection exists between how we
interact with our internal customer (co-worker) and
the level of service we will provide our external
customer. This session is facilitated through the use of
lecture, hands-on activities and a DVD presentation.
Topics covered: Customer Service Attitude, Fantastic
Service, Effective Communication. CNE NHA
ALL
Sponsored By: Crowley Fleck, PLLP
1:00 - 2:30 pm
X5 ACHE BUSINESS MEETING
1:30 - 3:00 pm
CONCURRENT EDUCATION
A SESSIONS
A1 SPIRITUAL CARE ROUNDTABLE
Kim Pepper, St. Peter's Hospital
This session will offer the opportunity to discuss the
provision of spiritual care in health care settings with
the facilitator and other attendees. Possible areas of
focus might include creating a spiritual care
department; scope of service; spiritual assessments,
clinical spiritual care as a member of the
interdisciplinary team; core competencies;
collaboration with other health care staff; and
networking with staff from around Montana.
CHAPLAIN/PASTORAL CARE
A4 HOSPICE ROUNDTABLE
DISCUSSION
Join your fellow colleagues for an interactive
discussion about the latest hospice issues.
A5 CHANGES IN MEDICAL
LICENSING IN MONTANA
Ian Marquand,
MT Board of Medical Examiners
At the request of the Board of Medical Examiners, the
2015 Montana Legislature made substantial changes
to statutes governing the licensing of Physicians. SB 77
removed the Specialized, Temporary and Telemedicine
license types, created clear requirements for short-
A2 ADVANCE CARE PLANNING AND
POLST - MOVING FORWARD PART I
Kathryn Borgenicht,
Bozeman Deaconess Palliative Care and
18
term Resident licenses and clarified the requirements
for Physician licenses. That bill also added telemedicine to the definition of practice of medicine for Physicians. Additionally, the Legislature passed HB 429,
which allowed Montana to enter the new Interstate
Medical Licensing Compact, an agreement designed to
facilitate multi-state licensing of Physicians. The Board
is awaiting the first meeting of a Commission to oversee operation of the Compact. The Board also is preparing rules to implement the legislative changes and
recently adopted new fees for applicants and licensees
across all license types. Ian Marquand will brief MHA
members on all of these changes and what they mean
for individual providers and health care facilities.
CEO/ADMINISTRATOR, MEDICAL STAFF/PHYSICIAN
PERSONNEL/HR CNE NHA
B2 WHAT DOES THE NEW NURSE
LICENSE COMPACT MEAN FOR
NURSES AND EMPLOYERS?
Cynthia Gustafson PhD, RN, Board of Nursing
An overview of what the Nurse Licensure Compact
(NLC) means and the implementation of the NLC in
MT. Topics covered: What is a multi-state nursing
privilege? How can I know, as an employer, if a nurse
from another state can practice in MT without a
MT license? How will the Board of Nursing handle
complaints of poor practice with the NLC?
CNE NHA
NURSING, CEO/ADMINISTRATOR, PERSONNEL/HR
B3 ALWAYS ON: HIPAA
COMPLIANCE IN AN ALWAYS
CONNECTED WORLD
Karen Sprenger, LMG Security
A6 CERTIFICATION BUREAU LIFE
SAFETY CODE UPDATE
Jill Caldwell, RN, MSN,
DPHHS Certification Bureau
Does social media have a place in modern healthcare?
Do you have policies in place to protect your patients,
staff and facility? With the proliferation of mobile
devices and networks like Facebook, Twitter, Ello,
SnapChat, Tumblr, Instagram and more - people are
sharing their lives like never before. Policies, training
and awareness programs need to be set up so that
employees understand fully what is expected, and
why confidentiality is important as it pertains to ePHI.
We’ll show you what you can do to ensure that patient
information remains private in a connected world.
CNE NHA
ALL
The latest news about life safety code from a surveyor
perspective. CNE NHA
ALL
3:30 pm - 5:00 pm
B SESSIONS
B1 FIND THE MONEY HIDDEN IN
YOUR FACILITIES
Betsy Pahut, NorthWestern Energy
NorthWestern Energy’s Building Operator
Certification® program achieves measurable savings
by training plant engineers and maintenance staff
on energy-saving methods to operate facilities.
Become acquainted with how you and your staff can
translate complex information into practical terms
to help achieve savings and accountability for plant
operations. NHA
CFO, CEO, ADMINISTRATORS, ENGINEERS/PLANT
OPERATIONS
B4 STOPPING THE DOWNWARD
SPIRAL OF UNPLANNED ABSENCE
IN HEALTHCARE
Daris Freeman & Susan Stowell, Unum Group
This session will discuss the impact of unplanned
absences on healthcare providers. It will focus on
complexities of the Family Medical Leave Act and
opportunities to mitigate the high absence rate within
hospitals and healthcare providers. CNE NHA
PERSONNEL/HR, ANYONE IN A MANAGERIAL ROLE
19
B5 CLINICAL ETHICS AND
CHAPLAINCY
Terry Hollister, SCL Health System
5:00 - 6:30 pm
An overview of key ethical principles as they apply to
the clinical setting in healthcare.
CHAPLAIN/PASTORAL CARE, HOSPICE, MEDICAL
STAFF, RISK MANAGEMENT, ADMINISTRATORS,
NURSING, BOARD MEMBERS
Start off your evening by networking with your
colleagues while enjoying complimentary
hors d’oeuvres and no-host bar.
X7 CHAIRMAN'S WELCOME
RECEPTION
Sponsored By: Blue Cross Blue Shield of MT
6:30 - 8:00 pm
B6 ACHE: RISK ISSUES WE FACE IN
OUR DAILY ROLES
X8 ACHE: BENDING THE
EXECUTION CURVE:
IMPLEMENTING SUCCESSFUL
ORGANIZATIONAL CHANGE IN
HOSPITALS AND HEALTHCARE
ORGANIZATIONS
Panel Discussion, MT Chapter of the American
College of Healthcare Executives (ACHE)
CNE NHA ACHE CATEGORY 1
B7 ADVANCE CARE PLANNING AND
POLST - MOVING FORWARD PART II
Kathryn Borgenicht,
Bozeman Deaconess Palliative Care and
Linda Bierbach, Providence Health &
Services/St. Patrick Hospital
Panel Discussion, MT Chapter of the American
College of Healthcare Executives (ACHE)
Dinner to be held at the Rib & Chop House
Sponsored By: Cerium Networks
CNE NHA ACHE CATEGORY 1
Part two will be about demonstrating and modeling
communication interview strategies and behaviors for
healthcare providers to effectively serve patients and
families in having the conversations to name goals of
care and how to document evidence of the same.
ASSISTED LIVING, NURSING HOME, HOME HEALTH,
HOSPICE, CHAPLAIN, MEDICAL STAFF, NURSING,
QUALITY SOCIAL SERVICES, RISK MANAGEMENT
7:00 - 10:00 pm
X9 MSHE SOCIAL
Sponsored By: Commercial Energy
B8 HOME HEALTH ROUNDTABLE
DISCUSSION
Join your fellow colleagues for an interactive
discussion about the latest home health issues.
2:00 - 3:00 pm
X6 MSHE BUSINESS MEETING
CNE Course Eligible for Montana Nursing Contact Hours
NHA Appropriate for Nursing Home Administrator Credits
20
To those who seek an extraordinary CEO,
choose one who has achieved board certification
as a Fellow of the American College of Healthcare
Executives. To learn more, visit ache.org/FACHE
or call (312) 424-9400.
21
7:00 - 8:00 am
C3 DISCIPLINE & TERMINATION IN
MONTANA CNE NHA
X10 MOUNTAIN-PACIFIC QUALITY
HEALTH QI BREAKFAST PRACTICAL TIPS FOR QUALITY
IMPROVEMENT
This breakout session will provide managers the tools
to understand the fair, consistent and legal way to
discipline and discharge employees. Session content
to include: an overview of the Montana Wrongful
Discharge from Employment Act (MWDEA), good
cause, due process and the disciplinary process.
CEO/ADMINISTRATOR, CFO, EXECUTIVE STAFF,
MATERIALS MANAGER, NURSING SUPERVISORS, HR
Quality Improvement is an ongoing challenge.
Learn practical advice from your colleagues on how
to achieve results, and sustain the gains.
8:00 - 9:30 am
C SESSIONS
C4 WOUNDED WARRIORS: THEIR
LAST BATTLE
Deborah Grassman, Opus Peace
C1 IMPROVING YOUR RECRUITMENT
STRATEGIES
Rebecca Clinch & Sandra Fladmo,
Billings Clinic
Many military experiences impact peaceful dying for
veterans – even though their death might not occur
until decades later. The stoic military culture, combat
training, and war itself can change a veteran in
fundamental ways; their families may also be affected.
Emotional, spiritual, social, and moral injuries that
veterans have sustained impact them throughout their
lifetime, especially as they face death.
In this presentation, you will learn about the unique
needs of veterans as they age and face the end of
their lives, the impact of the military experience on
families, and tools for effective ways to respond to
veterans’ needs.
ALL CNE NHA
Are you struggling with finding the qualified staff you
need? Is it taking too long to get the employee hired
and working? Is your turnover rate too high? Is social
media a foreign term to you? If you are struggling with
these questions and more, join the Billings Clinic Team
and hear about their Operational Excellence Kaizen to
improve their recruitment process. Panel discussion
will include representatives from Human Resources,
Leadership and Operational Excellence. CNE NHA
ALL
C2 THE EVOLUTION FROM
ACTIVITIES TO LIFE ENRICHMENT
Natalie Davis, Activtimes
C5 GET YOUR HEAD IN THE GAME!
(ARE YOU A STARTER, SUBSTITUTE,
MANAGER, COACH, SPECTATOR OR ON
THE INJURED RESERVE LIST???)
The session will focus on the expectations of today’s
activity programs. Both regulatory and societal
influences that impact the activity program will be
discussed. The session will redefine “activities” and
provide strategies for life enrichment professionals to
keep pace in a continually changing environment.
ACTIVITY DIRECTOR, ASSISTED LIVING, EDUCATION,
ADMINISTRATOR, NURSING, SOCIAL SERVICES,
VOLUNTEER CNE NHA
Ken Culp III, Ph.D., University of Kentucky
Every board, council, committee and organization
includes a variety of people who each serve different
roles and have differing participation levels. This
presentation examines the different “positions”
that different people “play” while serving on these
groups. These “positions” include: starter, sub,
bench-warmer, red shirt, injured-reserve, spectator,
cheerleader, manager and coach. Each “position”22
will be introduced, along with a discussion regarding
that position’s role and the challenges facing players
in that position. Participants will rank the positions
in their order of importance for their organization
and its programs. The presentation wraps up with
an overview of recruiting techniques versus “walkons,” with the final activity focusing on determining
what kind of a “sport” your organization strives to be;
spectator, team or individual.
ALL CNE NHA
10:00 am - 12:00 pm
X11 THE FUTURE OF THE
HEALTHCARE MARKETPLACE:
PLAYING THE NEW GAME
Ian Morrison, Strategic Health Perspectives
All healthcare stakeholders must prepare to play a
new game in a reformed health system in 2015 and
beyond. Organizations and individuals need to be
flexible to adjust to additional modifications in the
reform agenda, including the push for more
widespread reimbursement reform, the growth in
transparency and accountability, and the relentless
quest for value in healthcare driven by patients and
purchasers. This presentation will focus on the
political, economic, and strategic context of change
in healthcare, describe the possible scenarios we face
and examine how the various actors are preparing
for the future. It will identify the leadership challenges and opportunities that lie ahead and will provide
strategic insights on how organizations and individuals
can flourish in the future. In particular, it will focus
on the specific challenges that rural hospitals face in
this emerging future, and it will identify some emerging principles for the successful reinvention of rural
healthcare. ALL CNE NHA
C6 THE BEHAVIORAL SHIFT TO
VALUE-BASED CARE
Tina Nazier, Wipfli, LLP
By 2016, HHS wants 30% of fee for service payments
to be tied to quality or value through ACOs,
value-based reimbursement, or bundled payments;
this jumps to 50% by 2018. Are you and your providers
ready to make the behavioral shift necessary to
provide the team-based care necessary to deliver
quality outcomes? This workshop examines the
top six behavioral changes necessary to move your
organization toward value-based, collaborative care
across the continuum of providers. CNE NHA
CEO, CFO, CLINIC MANAGERS, EXECUTIVE STAFF,
HOME HEALTH, HOSPICE, MEDICAL STAFF,
PHYSICIANS, NURSING, PERSONNEL/HR, QUALITY,
RISK MANAGEMENT, SOCIAL SERVICES, TRUSTEE
Sponsored By:
US Bank & Pacific Source Health Plans
C7 ACTIVE SHOOTER DEFENSE
Patrick Hoy, Billings Clinic
X12
12:00 - 2:00 PM
STROLLING LUNCH WITH VENDORS
Sponsored By:
Yellowstone Insurance exchange
&
Precision Document Solutions
This session describes Active Shooter incidents
and actions we can take to improve our chances of
surviving an Active Shooter incident should we ever
find ourselves in the midst of one.
ALL CNE NHA
C8 ACHE: LEADING A SUCCESSFUL
MULTIGENERATIONAL
ORGANIZATION Panel Discussion,
MT Chapter of the American College of Healthcare
Executives CNE NHA ACHE CATEGORY 1
23
GENERAL SESSION
THURSDAY
10:00 am - 12:00 pm
Awards and a Message from MHA President, Dick Brown
Sponsored By
FEATURING:
Ian Morrison
Author, Consultant, Futurist
Ian is an internationally known author, consultant,
and futurist specializing in longterm forecasting and
planning with particular emphasis on healthcare
and the changing business environment. Ian is the
author of several books including, most recently,
Leading Change in Healthcare: Building a Viable
System for Today and Tomorrow. His book, The
Second Curve Managing The Velocity of Change
(Ballantine, 1996) was a New York Times Business
Bestseller and BusinessWeek Bestseller.
Ian is a founding partner in Strategic Health Perspectives, a forecasting service for clients
in the healthcare industry. He holds a Ph.D. in urban studies from the University of
British Columbia; an M.A. in geography from the University of Edinburgh, Scotland, and
a graduate degree from the University of Newcastle upon Tyne, England. He is a past
director and chair of the California Health Care Foundation, and a director of the new
Martin Luther King Hospital in Los Angeles.
The Future of the
Healthcare Marketplace:
Playing THE new game
24
end-user actions like copy-and-paste or workarounds
can pose a patient safety risk by highlighting real
malpractice case examples. ALL CNE NHA
2:00 - 3:30 pm
D SESSIONS
D3 EMERGING ROLES: LEADING
TRANSFORMATION IN A CHANGING
HEALTHCARE LANDSCAPE
Mark Madden, B.E. Smith, Inc.
D1 FACILITY DESIGN FOR THE
FUTURE: ADAPTING YOUR
HEALTHCARE FACILITY TO SERVE
YOUR FUTURE CARE DELIVERY
MODEL
Nicholas Smith, Wipfli, LLP
As the healthcare industry transitions to a new care
model, senior healthcare executives must adapt in
order to lead their organizations to meet new incentives and requirements. This dramatic shift is resulting
in an equally dramatic shift in the leadership strategies
to successfully lead. From new management styles
to innovations in patient care, healthcare leaders are
challenged with navigating an ever-changing healthcare environment. In this presentation, Mark Madden
will share personal insights into evolving executive
roles and the new leadership strategies required of
current and future healthcare professionals.
ALL CNE NHA
The trend toward outpatient and ambulatory care is
continuing. Factors that are driving this change include financial incentives, increasing competition, and
constantly improved technology and evidence-based
research. Most of these shifts in care delivery have an
impact not only on operations but also an organization’s physical space needs. Exploring these emerging
trends, understanding their impact on physical space,
and linking them to the overall facility master planning
process can ensure that your organization allocates its
facility investments wisely. CNE NHA
CEO/ADMINISTRATOR, CFO, ENGINEERS/PLANT
OPERATIONS
D4 MY STORY - LEARNING AND
LEADING FROM MY PATIENT
EXPERIENCE
Casey Buckingham, Benefis Health System
D2 WHEN EHRS CAUSE PATIENT
HARM: EMERGING RISKS
Emily Clegg, JD, MBA, CPHRM, UMIA
My perspective of Patient Experience was forever
changed the day I traded in my employee badge for a
patient identification band. My role at Benefis Health
System had always placed me in the epicenter of
Patient Experience with process improvement initiatives, rounding, surveys, statistics, action plans, focus
groups, and education. I thought I understood the
patient experience, but when I was the one laying in
the patient bed, I realized that my previous views were
based on false assumptions. In this session, I will take
you through a personal journey as a patient within the
walls of my own organization and explain the impact
I generated when the patient identification band was
taken off and I put my employee badge back on.
ALL CNE NHA
Electronic records hold the promise of more efficient
care, safer care, and easier access to a wealth of
clinical information. As more providers adopt EHRs,
however, we also see those EHRs pose new risks to
patient safety—or old risks cast in a new electronic
light. Where we used to see handwriting errors, we
now see user mis-clicks and incorrect drop-down
selections, and malpractice claims with EHR-related
contributing factors have begun to emerge. This
presentation is intended to raise awareness for
high-risk EHR-related contributing factors that can
cause harm and to encourage participation by risk
managers in health IT implementations. This program
discusses emerging risks in electronic records brought
on by the end user—the provider. We discuss how
25
St. Vincent Healthcare
Serving Montana and
Northern Wyoming
St. Vincent Healthcare delivers compassionate, quality care to the people of
Montana and Northern Wyoming. In addition to 11 primary care clinics in and
around the Billings area, it offers progressive specialty services in Heart & Vascular,
Neuroscience, Oncology, Orthopedics, and Women’s Services. St. Vincent even
has a special “hospital within a hospital” just for children, St. Vincent Children’s
Healthcare. St. Vincent is part of SCL Health, a faith-based, nonprofit health system.
To learn more about St. Vincent Healthcare visit svh.org.
1233 North 30th St., Billings, MT 59101 P 406-237-7000
26
Wilderness Medical
Staffing,Inc.
AMontanacompanymeetingthemedicalstaffingneedsofMontana
AboutWildernessMedicalStaffing
Wilderness Medical Staffing is a Montana owned and operated locum tenens
corporation. We specialize in staffing hospital and clinic sites in rural areas of Montana
with mid-level providers (nurse practitioners and physician assistants).
As a Montana grown company, we are completely familiar with the areas that
we send practitioners to because we have worked and lived in many of these
areas ourselves. Our practitioners all have emergency medicine backgrounds and we
pride ourselves on being able to practice excellence in medicine in any location, under
any circumstance.
WildernessMedicalStaffingServices
-Cost-effective top-quality care
-Short or long-term locum tenens staffing
-Full-time staffing with rotating providers
Unique benefits of working with Wilderness Medical Staffing
-Montana owned and operated company
-Practitioners are Montana licensed and insured
-Experience in rural medicine
-Practitioners have emergency medical backgrounds
-A stable, competent staffing solution that will fit your unique
site
Formoreinformation,pleasecontact:
Noah McWilliams
(406) 214-6723
nmcwilliams@wildernessmedicalstaffing.com
Wilderness Medical Staffing, Inc.
P.O. Box 442
Red Lodge, MT 59068
(406) 241-9292
(406) 214-6723
27
D5 15 CHALLENGES FACING
HOSPITAL AUXILIARIES AND
VOLUNTEER SERVICES: PART 1
D8 HOSPITAL PREPAREDNESS 101
Don McGiboney, Montana Department of
Public Health and Human Services
Don McGiboney will present an overview and
interactive discussion of the tasks and endeavors
necessary to create a foundation for Hospital
Emergency Preparedness upon which the participants
will build planning processes. CNE NHA
EMERGENCY PREPAREDNESS
Hospital volunteer programs are similar to many other
nonprofit, volunteer based organizations. In order to
survive, they should make a continual effort to
remain- current, relevant, vibrant and active. This
workshop identifies the 15 common challenges facing
Hospital Auxiliaries and Volunteer Services across the
nation and explains how these challenges came to be.
ALL
D9 PEACE AT LAST: STORIES OF
HOPE AND HEALING FOR VETERANS
AND THEIR FAMILIES
D6 PERINATAL LOSS AND FAMILY
SUPPORT
Kenneth Mottram,
Bozeman Deaconess Health Services
Don’t miss this unique opportunity to listen as Deborah Grassman shares personal stories about how
10,000 dying veterans fundamentally changed her
over her 30-year VA career. “Warrior wisdom” attained
from facing the aftermath of war will be highlighted.
Forgiveness issues that sometimes surface as veterans
prepare themselves to “Meet their Maker” will also
be explored. Prepare yourselves for an eye-opening
experience that awakens you to the aftermath of war
and the potential for healing. ALL CNE NHA
This workshop will focus on infant deaths and fetal
demises and the support that can be offered by labor
and delivery, emergency, or spiritual care departments
for parents and families. Presenters include a
chaplain, a licensed clinical professional counselor, a
parent who has experienced a loss, and a volunteer
artist who assembles memory boxes. CNE
CEO ADMINISTRATOR, CHAPLAINS, EMERGENCY
DEPT. STAFF, LABOR AND DELIVERY NURSES, HOSPICE,
MEDICAL STAFF, SOCIAL SERVICES.
D10 TELEHEALTH POLICY – THE
PRESENT & FUTURE TRENDS
Mario Gutierrez,
Center for Connected Health Policy
D7 COMMUNICATION STRATEGIES
FOR ENGAGEMENT
This session will cover current telehealth policy on
both the federal and state level, with a focus on
Montana. Audience members will also hear about
future telehealth policy trends and what health care
professionals can expect to see in this area in the
coming year. ALL CNE
The session will focus on the positive outcomes that
can be derived from socialization and engagement.
The vital role of relationships throughout the care
community will be emphasized. CNE NHA
ACTIVITY DIRECTOR, ASSISTED LIVING, EDUCATION,
ADMINISTRATOR, NURSING, SOCIAL SERVICES,
VOLUNTEER
D11 PATIENT AND COMMUNITY
ENGAGEMENT
Rob Brandt, Mountainview Medical Center
This session will cover how you can leverage
technology to reach, retain and engage patients in
their Healthcare process & decisions. CNE NHA
28
3:45 - 5:15 pm
E3 LONG-TERM CARE
DOCUMENTATION: THE GOOD,
THE BAD AND THE UGLY
Lynne Evans, RN, MSN, CPHRM,
UMIA
E SESSIONS
E1 LEVERAGING EHR
FUNCTIONALITY FOR QI PROJECTS
Patricia Koesednar,
Mountain Pacific Quality Health
Documentation serves as a major means of
communicating among health care professionals
caring for residents. Whether digital or paper, high
quality documentation is a critical factor in preventing
resident injuries. Deficient documentation not only
can lead to injuries, but also can impact the filing and
defense of malpractice claims. This presentation will
help participants better understand the risks of poor
documentation as well as evaluate and improve their
documentation practices. CNE NHA
ALL
This presentation will review a process for
organizations to leverage certified health information
technology, functionality, data and the Plan Do Study
Act (PDSA) project improvement methodology to
support and advance their quality improvement (QI)
initiatives and help align QI projects with existing
quality reporting programs, in an efficient and effective
manner. CNE NHA
CEO/ADMIN, EDUCATION/INSERVICE/TRAINING,
EXECUTIVE STAFF, HIM/IT, QUALITY
E4 15 CHALLENGES FACING
HOSPITAL AUXILIARIES AND
VOLUNTEER SERVICES: PART 2
E2 WIPE OUT READMISSIONS TO
THE HOSPITAL
Clint Maun,
Maun-Lemke Speaking & Consulting, LLC
This workshop provides an action plan that Hospital
Auxiliaries and Volunteer Services can follow in order
to rejuvenate, renew, reactivate and re-energize
the organization and its membership. Additionally,
strategies for developing new members, programs and
activities and their impact on the organization will be
shared and outlined.
ALL
In fiscal year 2013, hospitals started facing penalties
for high readmission rates under the Hospital
Readmissions Reduction Program. Initial performance
evaluations will be based upon the 30-day readmission
measures for heart attack, heart failure and
pneumonia that are currently part of the Medicare
pay-for-reporting program and reported on Hospital Compare. Many readmissions to the hospital are
avoidable, thus it is imperative that a SNF implements
proactive strategies to prevent hospital returns. This
session will include an overview of these strategies
related to the admission process, teaming and
communication within and between shifts and
departments, support services, clinical practice tools,
provider collaboration and post-transition follow-up.
Join us to discuss what needs to be done to wipe out
preventable readmissions to the hospital and solidify
your position as the SNF provider of choice.
ALL CNE NHA
E5 INTEGRATING BRAIN HEALTH
CONCEPTS INTO THE ACTIVITY
PROGRAM
The session will focus on methods to incorporate
recent brain health research into the ongoing life
enrichment program. Innovative activities will be
presented. CNE NHA
ACTIVITY DIRECTOR, ASSISTED LIVING, CHAPLAIN,
NURSING, SOCIAL SERVICES, VOLUNTEER
29
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physicians, hospitals and health care facilities. We offer innovative
risk solutions that fit your unique needs. Solutions that will help
decrease clinical, compliance and health information technology
risks and provide well-being support for providers.
Call us to hear more or visit UMIA.com
3 1 0 E A S T 4 5 0 0 S O U T H , S U I T E 6 0 0 • S A LT L A K E C I T Y, U TA H 8 4 1 0 7
801-531-0375 • 800-748-4380
30
E6 DEVELOPING A SUSTAINABLE
TRAINING AND EXERCISE
PROGRAM FOR HEALTHCARE
ORGANIZATIONS
Leanne Vreeland CHPCP,
Summit Exercises and Training
E9 CREATING A CULTURE OF
LEARNING, HEALTHCARE MT
UPDATE
Kristin Juliar,
MT AHEC and Office of Rural Health
Barry Kenfield, Western Montana AHEC
Carol Bischoff, HealthCARE Montana
How to use an organization’s organizational and
programmatic risk assessment to develop an effective
and sustainable training and exercise program for
Emergency Preparedness. CNE NHA
ALL
What resources are available to produce the workforce
you need? The MT Area Health Education Centers
help create interest in health careers, support
health professions students, and provide continuing
education for health professionals. Identify strategies
to grow your own workforce through AHEC programs
and discover what’s available in distance education,
tuition reimbursement, and improving skills. Best of
all, learn about creating a culture of learning in your
facility that will enhance recruitment and retention
and build strong partnerships with your higher
education partners. Health professions discussed
include nursing, physicians, allied health, and HIT.
CEO/ADMINISTRATOR, CLINIC MANAGERS,
EDUCATION/TRAINING, EXECUTIVE STAFF, MEDICAL
STAFF/PHYSICIAN, PERSONNEL/HR, TRUSTEE,
QUALITY CNE NHA
E7 DYING HEALED:
A SHARED QUEST FOR WHOLENESS
This presentation will provide information and tools
to healthcare providers about the value of providing
prognoses to patients so end-of-life strategies can be
developed. Deborah will also explore evidence-based
palliative care practices that relate to dementia,
dyspnea, artificial nutrition, diabetic control,
agitation, and implanted defibrillators.
Join Deborah for provocative videos and
thought-stimulating questions that will help clinicians
craft therapeutic dialogue that openly addresses
healthcare dilemmas with patients and their families.
ALL CNE NHA
X13
5:00 - 7:00 PM
GALA RECEPTION & TRADE SHOW
Sponsored By: Jackson & Coker
E8 PATIENT CENTERED MEDICAL
HOME: WHAT IS ALL THE HYPE?
Megan Littlefield & Nancy Taylor,
RiverStone Health
Doors open from 4:00 - 7:00 PM
Dr. Littelfield will discuss the building blocks for a
PCMH and how to operationalize these into practice.
She will review ways to engage providers and staff in
the process, and how to collaborate with community
partners in creating a patient centered medical
neighborhood. CNE NHA
CEO, CFO, CLINIC MANAGERS, EXECUTIVE
STAFF, MEDICAL STAFF, PHYSICIANS, NURSING,
PERSONNEL/HR, QUALITY, RISK MANAGEMENT,
31
Visit us at Booth #92
32
7:30 - 8:30 am
F3 PATIENT-CENTERED CARE:
STRAIGHTFORWARD METHODS FOR
IMPLEMENTATION
Clint Maun,
X14 CEO EXCHANGE
Conversation Over Breakfast
Sponsored By: LifeCenter Northwest
Today’s healthcare customers expect to be involved
with their caregivers as partners with their care. They
want their care to be patient-centered so, as providers,
we must move toward relationships where there
are opportunities to impact satisfaction in individual
circumstances. This session will outline simple,
straightforward techniques that can be put in place
to greatly enhance the patient experience, improve
patient satisfaction scores, increase opportunities for
repeat business and assure customer loyalty.
ALL CNE NHA
8:00 - 10:00 am
X15 MSHHRA BUSINESS MEETING
8:00 - 10:00 am
X16 MHREF - PIN ADVISORY BOARD
MEETING
8:00 - 10:00 am
X17 MSOV BUSINESS MEETING
8:00 - 10:00 am
X18 MSCA BUSINESS MEETING
F4 HOW TO DEVELOP A DIGITAL
PATIENT ENGAGEMENT PROGRAM
Chanin Wendling, Geisinger in Motion
8:30 - 10:00 am
The purpose of this session is to discuss how consumer
technology can be used to enable patient engagement.
The presentation will focus on how to develop a
program and the benefits of having a program.
CEO/ADMINISTRATOR, CLINIC MANAGERS,
COMMUNICATIONS & DEVELOPMENT, HIM/IT,
MEDICAL STAFF/PHYSICIAN, NURSING, QUALITY
(QI/QA) CNE NHA
X19 MHIMSS BOARD MEETING
8:30 - 10:00 am
F SESSIONS
F1 HEN ROUNDTABLE DISCUSSION
This session will cover the new Hospital Engagement
Network (HEN) 2.0 project. Topics of conversation
may include education opportunities, data reporting
expectations, performance measurement and more.
F5 CONFLICT MANAGEMENTHANDLING DIFFICULT BEHAVIORS
When performance problems and inappropriate behavior
are ignored, they don’t go away. They turn into bigger
problems—for you and your organization. You’ll learn to
identify performance problems and various types of
behavior problems, and you will learn to confront them
in a positive and productive way. Conflict, strife, and opposing points of view are part of the workplace and part
of life; you can’t change that. But you can change the way
you react and manage conflict when it does occur.
ALL CNE NHA
F2 HOME HEALTH BENCHMARKS:
MONTANA'S VITAL SIGNS
Karen Vance, BKD, LLP Health Care Group
Benchmarks tell us which numbers are key
performance indicators of home health success. This
session compares Montana numbers with benchmarks
and translates those numbers to specific performance
areas agencies can target for improvement. CNE
HOME HEALTH, ADMINISTRATOR/CEO, CFO
33
34
F6 ADDRESSING PHYSICIAN
DISCIPLINARY ISSUES
Tim A. Johnson, Gray Plant Mooty
G2 COMPENSATION MODELS IN
HOME HEALTH
Karen Vance, BKD, LLP Health Care Group
Most successful health care organizations understand
that generally their success depends on having positive
and affirmative relationships with their medical staffs
and providers. Unfortunately, organizations can also be
held accountable for improper conduct and behavior
of physicians. Improper physician behavior subjects
the organization to liability risk and malpractice
risk, and such behavior can be very disruptive to the
organization. This session will address potential risks
of such organizations as well as how the organization
should properly document and address these
situations to both minimize liability and to achieve a
successful outcome. CNE
ALL
Compensation models in home health can either
reinforce, counteract, or even have unintended
consequences on agency desired outcomes.
This session describes the most commonly used
compensation models in home health and the
inherent incentives and unintended consequences of
each. CNE
HOME HEALTH, ADMINISTRATOR/CEO, CFO,
PERSONNEL/HR
G3 BENEFITS AND BURDENS OF
AFFILIATIONS, COLLABORATIONS
AND PARTNERSHIPS
Tim A. Johnson, Gray Plant Mooty
With the consolidation of health care providers across
the country, as well as the ability to participate in
managed care arrangements including accountable
care organizations, providers are being faced with the
realization that partnering or affiliating with another
provider may be the best alternative for survival.
This session will address the benefits and burdens
of health care providers participating in affiliations,
collaborations and partnerships. This presentation will
provide insights into the various types of alternatives
and models for collaborations and partnerships,
and will also go into the benefits of collaborations
as well as the burdens and disadvantages of such
arrangements. CNE NHA
ALL
10:15 - 11:45 am
G SESSIONS
G1 ADVANCING SUPERIOR STAFF
RETENTION
Clint Maun,
Many aging services organizations have an ongoing
plan for retaining their coworkers. What does it take
to specifically advance the plan and achieve results
beyond any provider competitors? This session will
highlight specific action plans utilized in current
client health care organizations. These details include
discussion on important areas such as: A. Pay and
benefit strategies B. Reward, bonus and recognition C.
Career advancement D. Leadership, management and
performance feedback. E. Employee engagement.
ALL CNE NHA
35
Reduce Their Use...
Seize The Savings.
Incorporating energy efficiency into your hospital adds value to your bottom line while increasing
patient comfort. NorthWestern Energy’s Efficiency Plus (E+) programs provide custom incentives and
rebates to make energy efficiency even more attractive.
+ Custom incentives for qualifying electric and natural gas energy efficiency measures
+ Rebates for lighting, electronics, refrigeration, air conditioning, and electric or natural gas
space and water heating, insulation, and more
From simple prescriptive rebates – to custom incentives for complex integrated systems, there is a
large set of E+ offerings and resources to assist you with energy efficiency. Learn more about these
opportunities by visiting NorthWesternEnergy.com/Eplus or call (800) 823-5995.
* Qualifications apply. E+ programs
for homes are also available.
36
Networking Opportunities
WEDNESDAY AFTERNOON BREAK
Wednesday 3:00 - 3:30 pm
Holiday Inn Grand Montana Atrium
Trade Show
CHAIRMAN'S WELCOME RECEPTION
Wednesday 5:00 - 6:30 pm
Kick off the convention by catching up with some old friends and making
new ones at the Chairman’s Welcome Reception! Enjoy snacks and
no-host beverages as you mingle with fellow attendees, exhibitors, and
presenters.
Your time is more valuable than ever, so
make the most of it by investing it in the
trade show. Plan your schedule to allow
time in the Trade Show where you’re sure
to find an amazing selection of products
and services that can enhance patient care,
cut costs, and increase revenue. This year’s
show features equipment and supplies, as
well as services like architects, pharmacy
services and insurance.
Why should you visit
Montana's largest health
care trade show?
THURSDAY MID-MORNING COFFEE BREAK
Thursday 9:30 - 10:00 am
Grab a cup of coffee on your way to the Opening General Session to hear
Ian Morrison’s presentation “The Future of the Healthcare Marketplace:
Playing the New Game.”
• Renew acquaintances with long-time
suppliers and meet new companies.
STROLLING LUNCHEON WITH VENDORS
Thursday 12:00 - 2:00 pm
Convention Center
• Visit many suppliers in one location.
Relax over a tasty, convenient lunch and still have plenty of time to
network with colleagues and vendors. Make the most of your day by
spending this time with vendors and learning what they have to offer.
Don’t forget your Passport to Prizes! Look for the game page in the
convention program.
THURSDAY AFTERNOON BREAK
Thursday 3:30 - 3:45 pm
80s THEMED GALA RECEPTION & TRADE SHOW
Thursday 5:00 - 7:00 pm (Doors Open at 4:00 pm)
Convention Center
Here is the 411 on this event: Come dressed in your most Bodacious
80s Threads because there will be a contest for the most radical attire!
1st place will receive $200 cash!!! There will be plenty of food, fun and
prizes. Jackson & Coker, our sponsor for the evening, will be handing
out free drink tokens for all who participate!
A photo booth will be available to capture the moments, so dust off
those leg warmers, bring on the jean jackets and make your hair as big
as possible! It’s sure to be a blast from the past!!
• Learn about new technologies, products
and services.
• Take home leads about services that can
benefit your organization.
• Vendor fees cover over half of the
convention expenses. Please thank them
for their support!
And of course....
Prizes, Prizes, Prizes
We will have a grand prize drawing for
$500!! The rules are simple: Complete the
evaluation included in the on-site program,
print your name on your card, then deposit
it into the gold raffle drum located near the
stage in the trade show before 6:00 pm on
Thursday.
Don’t miss out on Passport to Prizes! A
record number of vendors have opted to
participate in this year’s Passport game.
To be eligible for the Passport drawings,
participants must visit a select number of
vendors listed on their Passport entry card.
And as always, vendors will have a great
selection of giveaways of their own.
Be sure to visit them all!
Vendor Hours
FRIDAY MORNING BREAK
Friday 10:00 - 10:15 am
12:00 pm - 2:30 pm
4:00 pm - 7:00 pm
Unless otherwise noted, there are no breakfasts scheduled for Thursday or Friday mornings.
All other meals/breaks not listed above are ticketed, part of a meeting or no-host.
37
2015 Convention Sponsors
Thank You for the Support!
Chairman's Welcome
Reception
General Session
Strolling Lunch with
Vendors
Gala Reception
HOD/CEO Luncheon
CEO Exchange Breakfast
Audio Visual Sponsor
MSHE Social Sponsor
Break & Education Session Sponsors
GOOD DESIGN
IS GOOD MEDICINE
406.248.2633 l aearchitects.com
B i l l i n g s l B o z e m an l M issoula
39
Precision Document Solutions (PDS) provides comprehensive managed print services and software
solutions that delivers enterprise benefits to the healthcare industry. PDS has been dedicated to
healthcare since 1999 and supports hospitals across the United States.
40
Trade Show Map
Holiday Inn Convention Center
1- ndd Medical Technologies
2- Arthur J. Gallagher & Co.
3- Kyocera
3A- Merritt Hawkins
4- Lancaster Pollard
5- Healthcare Services Group
6- UHIN
7- Cerium Networks
8- Option Care
9- ePAY Healthcare, LLC
10- KONE Elevator
11- Montana Tech
12- The Gideons International
13- Montana Office of the
Commissioner of Securities
14- Rocky Mountain Health
Network
15- OZ Architects
16- BRUCO, INC.
17- Allegiance Benefit Plan
Management, Inc.
18- Xerox
19- Healthcare Rapid Incident
Command Cabinets
20- Associated Employers
21- Spectrum Business
22- A&E Architects
23- HOSA-Future Health
Professionals
24- MT Office of Rural Health/
AHEC
25-27 MHA
28/29- Mountain-Pacific Quality
Health
30- Cerner Corporation
31- NorthWestern Energy
32- LifeCenter Northwest &
Sightlife
33- American Sentinel University
34- Healthland
35- Montana Medical Association
36/37- ATS Facility Systems
38- MTX Medical Solutions, Inc.
39- K&J
40/41-Arjo-Century Distributing
42- Kreisers, Inc
43- Compassion & Choices MT
44- Byo-Safe
45- Photo Booth
46- Montana Health CO-OP
47- American Red Cross Blood
Services
48- COMPdata
49- United Blood Services
50- Saunders Associates
50A- Vincent Healthcare
51- Athena Health
52/53- MHA INFO
54- Vision Net
55- LifeNet health
56/57- Swank Enterprises
58- St. Peter’s Hospital
BehavioralHealth Unit
59- Montana State University
Billings
60- Erdman Company
61- 3M Health Information
Systems
62- UMIA Insurance Inc.
63- MEDITECH (Medical
Information Technology, Inc.)
64- VersaSuite
65- Evident
66- S. Conley Sales, Inc.
67- American Welding & Gas
41
68- PacificSource Health
Plans
69- New West Medicare
70- Providence St.
Patrick
Hospital
71- McKinstry
72- SUNRx
73- Wilderness Medical
Staffing
74- Information Tech
Core (ITC)
75- Precision Document
Solutions
76- Health o meter
Professional Scales
77- Prioricare Staffing
Solutions
78- McKesson
79- Spacelabs
Healthcare
80/81-Yellowstone
Insurance Exchange
82- Medefis, Inc.
83- Mediserve
84- Presort Plus, LLC
85- 360 Office Solutions
86/87-Blue Cross Blue
Shield of Montana
88- Monida Healthcare
Network
89- Fringe Benefit
Resources
90- Commercial Energy
of Montana
91- Textra Healthcare
92- Jackson & Coker
93- First Interstate Bank
94- LMG Security
95- General Distributing
96- Orion International
Corporation
97- HCCS
98- MedAssets
99- CTA Architects
Engineers
100- Kenwood Comms
101- Nutrition & Physical
Activity Program
102- Avera eCARE
103- Amerinet
104- WipFli LLP
105- Sletten Construction
Company
106- Chronic Disease
Prevention and
Health Promotion
Bureau
107- Delta Dental
Insurance
108- Dundas Interiors
109- RL Solutions
110- Scotsman Ice
Systems
111- American Heart
Association
112- Encompass Group
113- Dorsey & Whitney
114- Paynewest Insurace
115- Montana Board of
Nursing
116- Tandus Centiva
117- Legal Shield
118- Shodair Children’s
Hospital
119- Rocky Mountain
Hospice
Trade Show Vendors
th #
B oo
85 360 Office Solutions
www.360-os.com
th #
B oo
44Byo-Safe
byosafemt.com
61 3M Health Information Systems
www.3mhis.com
86/87 Blue Cross Blue Shield of Montana
www.bcbsmt.com
22 A&E Architects
www.aearchitects.com
16 BRUCO, Inc.
www.Bruco.com
30 Cerner Corporation
www.cerner.com
17 Allegiance Benefit Plan
Management, Inc.
www.allegianceflexadvantage.com
111 American Heart Association
www.heart.org/missionlifelinemontana
47 American Red Cross Blood Services
www.redcrossblood.org/hospitals
33 American Sentinel University
www.americansentinel.edu
67 American Welding & Gas
www.amwelding.com
103Amerinet
www.amerinet-gpo.com
2
Arthur J. Gallagher & Co.
www.ajg.com
40/41 Arjo-Century Distributing, Inc.
www.arjohuntleigh.com
20 Associated Employers
www.associatedemployers.org
51 Athena Health
www.athenahealth.com
36/37 ATS Facility Systems
www.atsfacilitysystems.com and
atsinlandnw.com
102 Avera eCARE
www.avera.org/ecare
7
Cerium Networks
www.ceriumnetworks.com
106 Chronic Disease Prevention and Health Promotion Bureau
www.dphhs.mt.gov/publichealth/chronic
disease
90 Commercial Energy of Montana
www.commercialenergy.net
43 Compassion & Choices Montana
www.compassionandchoices.org
48COMPdata
www.ctagroup.com
99 CTA Architects Engineers
www.ctagroup.com
107 Delta Dental Insurance Company
www.deltadentalins.com
113 Dorsey & Whitney
www.dorsey.com
108 Dundas Interiors
www.dundasinteriors.com
112 Encompass Group
www.encompassgroup.net
9
ePAY Healthcare, LLC
www.epayhealthcare.com
42
Trade Show Vendors
th #
B oo
60 Erdman Company
www.erdman.com
th #
B oo
42 Kreisers, Inc.
www.kreisers.com
65Evident
www.evident.com
3Kyocera
39 K&J Convention Services
4
Lancaster Pollard
www.lancasterpollard.com
93 First Interstate Bank
www.firstinterstatebank.com/
89 Fringe Benefit Resources, LLC
www.fringebenefitresources.com
117 Legal Shield
www.gregkohn@legalshieldassociate.com
95 General Distributing Co
www.gendco.com
32 LifeCenter Northwest & Sighlife
www.lcnw.org & www.sightlife.org
97 HCCS
www.hccscoding.com
55 LifeNet Health
www.lifenethealth.org
76 Health o meter Professional Scales
www.homscales.com
94 LMG Security
lmgsecurity.com
19 Healthcare Rapid Incident Command Cabinets-H.R.I.C.C.-LLC.
78McKesson
www.HRICC.com
www.mckesson.com
5
Healthcare Services Group Inc.
71McKinstry
www.hcsg.com
www.mckinstry.com
98
MedAssets
34Healthland
www.medassets.com
www.healthland.com
82
Medefis, Inc.
23 HOSA-Future Health Professionals
www.medefis.com
74 Information Technology Core
83Mediserve
www.itcmt.com
www.mediserve.com
92 Jackson & Coker
63
MEDITECH www.jacksoncoker.com
www.meditech.com
100 Kenwood Communications
3A Merritt Hawkins
www.merritthawkins.com
10 KONE Elevator
www.kone.us
43
Trade Show Vendors
th #
B oo
88 Monida Healthcare Network
www.monida.com
115 Montana Board of Nursing
www.nurse.mt.gov
46 Montana Health CO-OP
www.mhc.coop
th #
B oo
96 Orion International Corporation
www.orioninvestigation.com
15 OZ Architects
oza.com
68 PacificSource Health Plans
www.pacificsource.com
114 Paynewest Insurance
35 Montana Medical Association
www.paynewest.com
www.mmaoffice.org
75 Precision Document Solutions
13 Montana Office of the Commissioner www.pdsnow.com
of Securities and Insurance
www.csi.mt.gov
84 Presort Plus, LLC
www.presortplus.net
59 Montana State University Billings
www.msubillings.edu/grad
77 Prioricare Staffing Solutions
www.prioricare.com
11 Montana Tech
www.mtech.edu
70 Providence St. Patrick Hospital
www.saintpatrick.org
28/29 Mountain-Pacific Quality Health Quality Improvement Organization
109 RL Solutions
www.mpqhf.org
www.rlsolutions.com
24 MT Office of Rural Health/AHEC
14 Rocky Mountain Health Network
www.healthinfo.montana.edu
rmhn.org
38 MTX Medical Solutions, Inc.
119 Rocky Mountain Hospice
www.mtxmedical.com
rockymountainhospice.com
1
ndd Medical Technologies
66 S. Conley Sales, Inc.
www.nddmed.com
www.sconleysalesinc.com
69 New West Medicare
50 Saunders Associates
www.newwestmedicare.com
www.saencompass.com
31 NorthWestern Energy
www.northwesternenergy.com
101 Nutrition & Physical Activity Program
www.dphhs.mt.gov/publichealth/napa
8
Option Care
www.optioncare.com
58 St. Peter’s Hospital Behavioral Health Unit
www.stpetes.org
50A St. Vincent Healthcare
www.svh-mt.org
44
Trade Show Vendors
th #
B oo
110 Scotsman Ice System
www.scotsman-ice.com
th #
B oo
6UHIN
www.uhin.org
118 Shodair Children’s Hospital
www.shodair.org
62 UMIA Insurance Inc.
www.umia.com
105 Sletten Construction Company
49 United Blood Services
www.sletteninc.com
www.unitedbloodservices.org
79 Spacelabs Healthcare
64VersaSuite
www.spacelabs.com
www.versasuite.com
21 Spectrum Business
54 Vision Net
www.vision.net
72SUNRx
73 Wilderness Medical Staffing
www.sunrx.com
www.wildernessmedicalstaffing.com
56/57 Swank Enterprises
104 Wipfli LLP
www.swankenterprises.com
www.wipfli.com
116 Tandus Centiva
18
Xerox
www.tandus-centiva.com
80/81 Yellowstone Insurance Exchange, RRG
91 Textra Healthcare
www.yierrg.com
www.textrahealthcare.com
12 The Gideons International
www.gideons.org
45
Virtual Trade Show
Did you forget the vendor you talked to at the
Trade Show?
Do you need contact Information for a vendor?
The Virtual Trade Show
features all the vendors
and will be available at
www.mtha.org
shortly after convention.
46
YOUR BENEFITS AT WORK™
Allegiance Benefit Plan
Management, Inc.
Allegiance Life & Health
Insurance Co., Inc.
Allegiance Flex Advantage
Allegiance Provider Direct
Allegiance COBRA Services, Inc.
StarPoint Healthcare Group
Offices in Missoula, Helena, Billings, Montana & Tualatin, Oregon
1.800.877.1122 | www.askallegiance.com
HEALTH CARE PROVIDERS HAVE
FELT, MARTIN,
FRAZIER & WELDON P.C. HIGH EXPECTATIONS.
THAT’S WHY THEY TURN TO US.
ATTORNEYS AT LAW
We have counseled and represented health care providers for over 35 years, providing
the highest level of legal service and quality at competitive prices.
With experience like this, health care providers depend on us.
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Kenneth S. Frazier
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Randolph Jacobs, Jr.
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208 North Broadway, Suite 313
Billings, Montana 59101
406-248-7646
feltmartinlaw@feltmartinlaw.com
Lifetime Achievement Award
Kristianne B. Wilson
Billings Clinic
Kristianne Wilson has distinguished herself as a health care advocate. She held many leadership
positions during her 35 year career at Billings Clinic, though she is most proud of the strategic planning and
governance development roles that contributed to the evolution of today’s regional health care system
footprint. She is humbled by the national reputation for quality, patient safety, service and value Billings Clinic
has achieved in its 20 plus year history as an integrated, physician-led, not-for-profit health care organization.
Kristianne served for many years on the Board of Directors of the Montana Health Network. She was
instrumental in developing the Montana Family Medicine Residency Program and later in her career led efforts
to ensure state funding support for the growing number of graduate medical education programs in Montana.
As a native of northeastern Montana, she has been committed in her various roles to ensuring access to
quality health care in rural settings. That passion is evidenced in the Eastern Montana Telemedicine Network,
for which she led the development 22 years ago.
As a community-focused executive, she applied her strategic planning skills to assist United Way of
Yellowstone County transform from primarily a fundraising and allocations agency to one committed to
achieving sustained and measurable community impact. In collaboration with leaders at Riverstone Health,
St. Vincent Healthcare, and the South Central Montana Regional Mental Health Center, she helped create the
Community Crisis Center for clients with acute mental health and substance abuse problems. The Community
Crisis Center has served for over nine years as a sustainable model for other Montana communities challenged
to serve this population, receiving both local mill levy and state general funding support.
Described as mission-focused, in the 1990s Kristianne proactively worked with the other western
United States secular health care leaders to voluntarily define community benefit in not-for-profit hospitals
long before the current IRS mandates. More importantly, she supported in her organization and the state the
linkage to community health improvement and the needed and appropriate collaboration with our public
health partners. In the last five years of her career, Kristianne was able to focus on health policy and advocacy
serving on several regional and national government affairs councils.
About the Lifetime Achievement Award
MHA established the Lifetime Achievement Award in 2007 to honor individuals who have made important
contributions to health and/or health care in Montana. The Award was presented to Senator Baucus in
2007; John Chappuis, DPHHS, in 2008; Jack Casey, Shodair Hospital, in 2010; Dr. J.W. “Bill” Bloemendaal,
in 2011; Lil Anderson in 2012; Shane Roberts, St. Luke Community Healthcare in 2013 and Larry White,
St. Patrick Hospital in 2014. There was no award presented in 2009.
48
architects
OZ Architects helps create places where you can thrive. Together we engage in
a design process that blends artistic and technical skill to promote well being,
strengthen communities and inspire. We’ve been a regional leader in Health
Care design for over twenty years. Our experience base is multi-faceted with
expertise in projects varying in scope, size and budget. We care about every
project we do and what matters to our clients matters to us.
OZ Architects
531 N. Higgins Avenue, Missoula MT 59802
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ph 406.728.3013
www.oza.com
Innovation in Healthcare Award
Billings Clinic
Leadership Saves Lives
Saving the lives of individuals in the midst of a heart attack is difficult in any setting, but Montana’s vast
geography and lack of services in rural areas pose special problems in reducing time to treatment. Leadership
Saves Lives (LSL) is helping Billings Clinic (BC) reduce mortality due to heart attack (AMI) by coordinating and
streamlining care between rural and urban health care providers; lives are being saved.
The initiative began by examining the realities faced by critical access hospitals (CAHs) when a patient
presents with heart attack symptoms. By analyzing all aspects at 26 sending sites, baseline data was
established and opportunities identified. Internal BC procedures such as ED triage, diagnosis, and speed of
protocol activation were simultaneously examined by an interprofessional, multi-departmental team dedicated
to improving holistic collaboration.
The inspiration for LSL springs from our participation in the Mayo Clinic Care Network and an opportunity led by Yale University’s Global Health Leadership Institute. The project focuses on communications and
organizational culture in health care organizations and how it relates to (and can affect) the quality of care.
The opportunity came at the same time as “Mission Lifeline: Montana” was being implemented across the
state, creating a chance to examine internal communications and organizational culture, and to focus on these
issues in our regional health care as a system. In an AMI, standardized care guidelines must be implemented in
every setting, with all providers in the entire chain of care working collaboratively to achieve optimal results.
Mission Lifeline: Montana provides a funding opportunity to obtain standardized state-of-the-art equipment
as well as ‘best practice’ guidelines for treatment protocols and acceptable time thresholds. Leadership Saves
Lives has enabled this opportunity in our region by collecting data, sharing information and enhancing the ability of everyone in the system to focus on reducing mortality from AMI across eastern Montana.
The internal BC initiative began working in June, 2014 on improving heart attack survivability by
assembling a team of project ‘champions’ and focusing on length of stay in the ED, variations in practice,
standardized discharge planning and clarity regarding processes and communication. It was soon realized that
streamlining all care from symptom onset to treatment is essential to increase survivability in the event of an
AMI. As about half of the AMIs treated at BC are transfer patients from the region, LSL needed both internal
and external strategies. Standardized equipment that transmits the patient’s EKG while enroute to the
comprehensive treatment center is vital; Mission Lifeline: Montana is essential in addressing this aspect.
A feedback loop was established on all STEMI transfers back to the referring hospitals. Each CAH has a
different system of workflow and structure and it has been very challenging to extract data for an accurate picture of current conditions. However, based on Year 1 of the project, CAHs that transfer patients to BC are now
working collaboratively with real data to identify ways to improve treatment and transfer of their AMI patients.
Internally, time from presentation in the ED to administration of treatment has been reduced, inter-depart50
mental communications enhanced and data capture improved. Evidence so far is that survivability during the
performance period measurably improved over the baseline data collection period, moving from a survival rate
of 83.6% (baseline) to 85.9%, meaning 2+ patients per 100 treated survived because of the LSL program.
This project is innovative because it amplifies and improves the impact of Mission Lifeline: Montana,
and speeds the adoption and dissemination of this program’s protocols. It unites independent organizations
across the region to work collaboratively toward the common goal of improved patient outcomes and encourages organizations to view the entire system of care. Also, the Yale Global Health Leadership Institute is collecting data not only on health outcomes, but on internal processes and challenges so that this model can be
replicated in other locations based on “lessons learned.”
Through difficult and time-consuming effort, LSL has produced measurable results. Streamlined BC
teamwork has minimized the time from admission to treatment to 52 minutes. As a result, heart attack survival
rates have measurably increased in the first year. This initiative promotes Mission Lifeline best-practice guidelines and supports quality improvement in CAHs across eastern Montana, creating synergy that is saving lives
across our region.
Innovation in Health Care Award Nominees
•
•
•
•
•
•
•
Beartooth Children’s Center: An Innovative Approach to Caring for Children and Supporting Families
in Carbon County – Beartooth Billings Clinic
The Save the Brain Campaign – Kalispell Regional Healthcare
Concussion Care and Prevention – Frances Mahon Deaconess Hospital
Community Nursing Home of Anaconda Sensory Therapy Program – Community Hospital of Anaconda
Associate Safety Improvement – St. Vincent Healthcare
Improving Emergency Room Care in Garfield County – Garfield County Health Center
Employee Giving Program – St. Luke Community Healthcare
51
Trustee of the Year Award
2015 Award Winner - Patti Mitchell, Barrett Hospital & HealthCare
Patti Mitchell has been serving on the Barrett Hospital & HealthCare board for 21 years. As board president (since
August, 2009), she oversaw the construction of our new, 83,000 square foot hospital which was completed in 2012, on
time and under budget. Patti influenced the design of our state-of-the-art and environmentally friendly hospital that is
LEED® Gold Certified and espouses a healing environment. Patti also served on Barrett Hospital Foundation board from
1996 to 2014 – 18 years! During this time, the Foundation Board completed a very successful capital campaign for the
new hospital, raising over 3 million dollars.
Under Patti’s leadership, Barrett Hospital & HealthCare has received numerous awards for patient quality and
safety. Barrett Hospital & HealthCare was named an iVantage Top 100 Critical Access Hospital in 2011, 2013, 2014 and
2015. Additionally, BHH was named a 2015 Top 20 Critical Access Hospital in the nation by the National Rural Health
Association.
In the past 5 years, BHH has seen a lot of growth under Patti’s leadership as well. Areas of growth have included
(but are not limited to): more primary care providers and the opening of our walk-in clinic to improve access to healthcare in our service areas, a hospitalist program, specialty clinic and more visiting specialists, new EHR in our hospital and
clinic, expanded rehabilitation department, outpatient infusion center, disease state management clinics, integrated
behavioral health and numerous other new services. This has led to employment growth from 221 employees in 2011
to 257 employees in 2015. Revenues have grown from $32.5 million (gross) in 2011 to $41.8 million (gross/unaudited) in
2015.
Patti is a busy full-time pharmacist and mother. Yet, she remains passionately engaged in the governance of BHH.
She stays abreast of current trends and issues in healthcare and religiously attends annual trustee education through
HealthTech Management Services. Patti is a visionary and strategic thinker and is always pushing us to reach our vision
“to be the model in rural healthcare delivery for the United States in all facets of primary health services.”
Patti truly understands governance and trustee accountability. She ensures our board members understand their
roles in the governance of BHH as well. She always makes herself available to me (us) when needed -- no matter how
busy she may be. She has relentlessly supported our development of a culture of continuous improvement including a
“just culture” and our Lean initiatives over the past several years. Her commitment to patient centeredness and patient
quality and safety are inspiring. Patti settles for nothing less than excellence for our patients and holds us all accountable
to achieving our mission and vision.
BHH’s mission is to “provide compassionate care, healing, and health-improving services to all community members
throughout life’s journey”. Without a doubt, Patti’s leadership and the example she sets for us all assures we will
continue to achieve this mission.
Trustee of the Year Nominees:
J. Scott Millikan, MD – Billings Clinic
Howard J. Hammond – Phillips County Hospital
Brad Campbell – Broadwater Health Center
Dr. Tom Strizich – St. Peter’s Hospital
Bill ‘Doc’ Schendel - Mountain View Medical Center
52
Adult & Geriatric Behavioral Health
See our newly expanded 14-bed Geriatric Unit!
• Patient access 24 hours a day, 7 days a week
• Also serving ages 18 and older in our 8-bed Adult Unit
Schedule a tour now with Rebecca Chance:
(406) 495-6576 or rchance4@stpetes.org
Delivering Integrity & Accuracy One Chart At A Time.
53
PIN Quality Awards
Barrett Hospital & HealthCare
• Emergency Department
Transfer Communication
• Medication Reconciliation
Clark Fork Valley Hospital
Providence St. Joseph Medical
Center
Beartooth Billings Clinic
Daniels Memorial Healthcare
Center
Roosevelt Medical Center
Cabinet Peaks Medical Center
Holy Rosary Healthcare
Central Montana Medical Center
Livingston HealthCare
Northern Rockies Medical Center
Rosebud Health Care Center
Sheridan Memorial Hospital
St. Luke Community Healthcare
In addition to improving patient care and safety, award winners also participated in the PIN Benchmarking project and
shared learning with their peers during the past year.
The Montana Rural Healthcare Performance Improvement Network, or
PIN, assists member facilities in their efforts to achieve compliance with
the Medicare Critical Access Hospital (CAH) Conditions of Participation
quality assurance regulations and also supports a multitude of other
CAH quality improvement efforts.
Funded predominantly by the Medicare Rural Hospital Flexibilty grant,
the PIN formed in 2002 with just 14 members. Today, all 48 Montana CAHs are voluntary participants in this vibrant,
active network.
In addition to quality improvement efforts, the PIN currently supports a variety of other projects outlined in the
Network Strategic Plan. All PIN projects are designed to strengthen the fragile infrastructure of Montana’s small rural
Critical Access Hospitals. Foremost in this list is a wide variety of network meetings for administrators, rural providers,
quality coordinators, nursing directors and finance office managers.
Other key activities include leadership training, clinical, operational and utilization data collection and reporting
services, educational programming and a host of special projects determined necessary and useful by network
members.
54
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55
Quality Improvement Awards
Presented by:
Hospital Quality Achievement Award
•
Barrett Hospital & HealthCare - Ken Westman, CEO
•
Billings Clinic - Nicholas Wolter, MD, President/CEO
•
Community Hospital of Anaconda - Steve McNeece, CEO
•
Marcus Daly Memorial Hospital - John Bartos, CEO
Hospital Commitment to Quality Award
•
St. Patrick Hospital - Jeff Fee, CEO
Nursing Home Recognition of Excellence Awards
•
Benefis Senior Care - Peter Gray, Executive Director
•
NEMHS Faith Home - Margaret Norgaard, CEO
•
Immanuel Lutheran Skilled Care - Kim Schildt, Administrator
•
Kindred Nursing and Rehab Parkview - Claire Miller, Administrator
Stroke and Cardiac Recognition
The Cardiovascular Health Program, at the state health department, is committed to working with partners
to improve the acute treatment of heart attack and stroke in Montana. In 2011, the Cardiovascular Health
Program introduced the Stroke Recognition Award and last year added a Cardiac Recognition Award. The
Recognition Awards single out Critical Access Hospitals that demonstrated that they have the infrastructure
and commitment to provide high quality care for patients with heart attack and stroke. Each hospital that
applies for the Recognition must demonstrate that they have evidence-based order-sets, laboratory and
radiology services available 24/7, administrative commitment, and will be involved in outcomes tracking and
quality improvement activities. The Recognition Award is valid for 3 years.
Stroke Recognition
Pondera Medical Center – Conrad
Cardiac Recognition
Community Hospital of Anaconda
Beartooth Billings Clinic – Red Lodge
56
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57
Paul Taylor Award
Presented by the Montana Spiritual Care Association
The Reverend Doctor Kenneth P. Mottram
A Montana native, Ken graduated from the University of Montana, Missoula, with a Bachelor Degree in
Music Education. He subsequently received his M.Div. from the American Baptist Seminary of the West, Berkeley, CA
and Doctor of Ministry (D.Min.) from Golden Gate Baptist Theological Seminary, Mill Valley, CA. Ken is an ordained
American Baptist minister and Board Certified Chaplain (Association of Professional Chaplains) who has worked in
the parish setting for 20 years before moving to hospital crisis/trauma support where he has an additional 20 years of
experience. He has been Manager of Spiritual Care at Bozeman Deaconess Hospital, Bozeman, MT since 2004 and a
past and current president of the Montana Spiritual Care Assoc. Dr. Mottram has been Principal Investigator for the
research project “Spirituality and Suicide” (“Suicide and Its’ Bereavement: A Description,” Death Studies, Sept.2009),
is a QPR Institute Gatekeeper Instructor in suicide prevention, and an American Association of Suicidology Certified
Crisis Worker. He was the co-founder of SOLAS (Surviving Our Loss After Suicide) support group in Flathead County
and the co-founder of Suicide Loss/Saving Lives community support group in Bozeman, MT. He is the author of
“Caring For Those In Crisis: Facing Ethical Dilemmas With Patients and Families” (Brazos Press, 2007). Dr. Mottram is
married to wife Susan and has three adult children. His other interests include climbing as a member of the Glacier
Mountaineering Society, traveling to the American Southwest, and spending time with two wonderful grandchildren.
The Montana Spiritual Care Association is proud to honor the Reverend Doctor Kenneth Mottram and the
Spiritual Care Department of Bozeman Deaconess Health Services as its’ recipient of the 2015 Paul Taylor Award for
excellence in promoting spiritual care in our region.
About the Paul Taylor Award
The Montana Spiritual Care Association regularly presents the Paul Taylor Award to an individual
and/or healthcare organization that promotes and provides for the advancement of spiritual care as a necessary
completion to holistic care. It is given as a testimony to the achievement of each recipient’s active and pioneering
work in the development of spiritual care within health care organizations of Montana.
The Paul Taylor Award is named after Chaplain Paul Taylor, its first recipient in 1994. Chaplain Taylor, a
long-time resident of the Flathead Valley, was an Episcopal priest and pioneering spiritual care provider. He
developed chaplaincy programs for Kalispell Regional Hospital and the Sheriff’s Department of Flathead County.
He tirelessly labored to meet the spiritual needs of all persons experiencing the emotional and spiritual stress of
life-changing events and trauma in unfamiliar and specialized settings.
Under his visionary guidance and enlightenment, the need to address the spiritual care of all persons in
hospitals, hospices and long term care facilities has now become a reality in Montana.
58
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March 16-18, 2016
Holiday Inn & Best Western GranTree - Bozeman
2016 Western Regional Trustee Symposium
June 8-10, 2016
Arizona Grand Resort & Spa, Phoenix, AZ
2016 Annual Convention & Trade Show
Holiday Inn Grand Montana - Billings
Visit www.mtha.org to find about all MHA education opportunities.
60
CONVENTION PLANNING COMMITTEE
Many thanks to the following individuals for their contributions!
EDUCATION & MEMBER DEVELOPMENT COMMITTEE
Bren Lowe, Committee Chair
Livingston HealthCare
Livingston
Jill DomekGlendive Medical CenterGlendive
Brad Garpestad
Benefis Health System
Great Falls
Beth Putnam
Central Montana Medical Center
Lewistown
Andy Stetzner
Community Hospital of Anaconda
Anaconda
Shari DolanLiberty Medical CenterChester
David Trost
St. John’s Lutheran Ministries
Billings
Erik WoodPioneer Medical CenterBig Timber
Nadine ElmoreDahl Memorial HealthcareEkalaka
AFFILIATE REPRESENTATIVES
Montana Society for Healthcare
Human Resource Administrators (MSHHRA)
Casey Buckingham
Benefis Health System
Montana Spiritual Care Association (MSCA)
Kenneth Mottram
Bozeman Deaconess Health Services
Montana Society of Healthcare
Risk Managers (MSHRM)
Mona Humphrey
Glendive Medical Center
Montana Society of Volunteerism (MSOV)
Peg Smith, Billings Clinic
Montana Healthcare Information &
Management Systems Society (MHIMSS)
Deb Anderson
Mountain-Pacific Quality Health,
Health Technology Services
Montana Healthcare Telecommunications
Alliance (MHTA)
Thelma McClosky Armstrong, Billings Clinic
Montana Society of Healthcare
Engineers (MSHE)
Tony Rebo
Cabinet Peaks Medical Center
61
2015
Staff Directory
Dick Brown
President/CEO
dick@mtha.org
Bob Olsen
Vice President
bob@mtha.org
Connie Dewey
HR Coordinator
connie@mtha.org
Crystal Bridges
Workforce Programs/Shared
Services Coordinator
crystal@mtha.org
Casey Blumenthal
Vice President
casey@mtha.org
Dakota Stonehouse
Group Purchasing Coord.,
Sales & Marketing
dakota@mtha.org
Ashley Fusaro
South Central MT AHEC
Health Professionals
Career Coach
ashley@mtha.org
Gina Bruner
Rural Hospital Flexibility
Grant Director
gina@mtha.org
Belinda Begger
Administrative
Professional
belinda@mtha.org
Casey J. Brewington
Technical Assistance
Director
cjbrew@mtha.org
Casey M. Driscoll
Administrative
Professional
casey.driscoll@mtha.org
Cindee McKee
Hospital Preparedness
Coordinator
cindee@mtha.org
Clint Taranik
Information Technology
clint@mtha.org
Jamie Schultz
Rural Hospital Improvement
Coordinator
Jamie@mtha.org
Jason M. Wood
Education & Conferences
Coordinator
jason@mtha.org
Jennifer Wagner
Flex Project Specialist
jennifer@mtha.org
Karen Nowakowski
North Central MT AHEC
Health Professionals Career
Coach
karen@mtha,org
Kelly Casey
Director of Shared Services
kelly@mtha.org
Kim Wiens
Administrative Professional III
kim@mtha.org
62
Kristyn Egbert
Group Purchasing Program
Coordinator
kristyn@mtha.org
Natascha Robinson
Director, South Central AHEC
& Oral Health Recruiter
natascha@mtha.org
Roberta Yager
Information Services
Coordinator
roberta@mtha.org
Shani Rich
Director, North Central AHEC
& Oral Health Recruiter
shani@mtha.org
Sherrie Hogan
Finance Director
sherrie@mtha.org
Terri McCoy
Director of Communications
& Advocacy
terri@mtha.org
Terri Perrigo
AHEC/TAACCCT
Workforce Coordinator
terrip@mtha.org
Vickey Simonson
Office Manager
vickey@mtha.org
Victoria Cech
Foundation Director
victoria@mtha.org
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Health Care - Montana Hospital Association

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