Document 6469035

E-PASS GENERAL INFO
What is E-PASS?
E-PASS provides motorists a better, safer, and faster experience when traveling on the
toll roads throughout Florida. No more waiting in lines to pay with cash or coins.
E-PASS allows you to pay tolls electronically as you pass through specially equipped toll
lanes without having to stop. E-PASS saves time and money.
You can establish a prepaid E-PASS account using your credit card or personal check. If
you use a credit card and select auto-replenishment your account is automatically
replenished when your account reaches a low balance. All other customer can replenish
their E-PASS accounts via the E-PASS website or by mailing or delivering a payment to
the E-PASS Customer Service Center.
When you establish an E-PASS prepaid account, you receive a small electronic
transponder that attaches to the windshield inside your car. Within the transponder is an
electronic chip that identifies your account. Each time you use a toll facility where
E-PASS is accepted, an antenna at the toll plaza reads the transponder and identifies
your account. The appropriate toll is then electronically deducted from your prepaid
account. A record of your transactions will be included in your monthly statement.
What are the benefits of becoming an E-PASS customer?
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E-PASS customers pay less on most tolls than those paying with cash.
Monthly discounts per transponder: 40 -79 transactions receive a 5% discount
and 80 or more receive 10%. The discount is computed and credited to your
account at the end of each month.*
Account holders also save when they drive on other toll roads in Florida, saving
approximately 25% or more at most toll plazas.**
E-PASS saves time enabling motorists to drive at posted highway speeds rather
than stopping at the toll plazas.
Account holders can use their transponders to pay parking fees at the Orlando
International Airport.
Monthly detailed statement for all your toll charges.
* Calculated based on roads owned and operated by CFXWAY
** Calculated based on electronic rate versus cash rate on roads operated by FTE.
What does it cost to open an E-PASS account?
E-PASS accounts are pre-paid toll accounts. A minimum of $25.00 in pre-paid tolls is
required to open a new account. This is your toll money to use as you travel the toll
roads throughout Florida. If you ever need to close the account, any money left in the
account is fully refundable with a written request.
The E-PASS system requires a small electronic device, called a transponder, that
transmits information to deduct the toll amount from your account. Residents of Orange,
Seminole, Osceola, Lake, Volusia and Brevard Counties can get a free E-PASS Mini
transponder when opening an E-PASS account or can be purchased for $4.99 plus tax if
you live outside the listed counties.
How and where can I obtain an E-PASS transponder?
Getting an E-PASS transponder is easy. Apply online by clicking here (Get E-PASS
Now), call us at 407-823-7277 or visit either one of our E-PASS Service Centers:
Westside Service Center
8919 West Colonial Drive, Ocoee, FL 34761
(Located in the Good Homes Shopping Center)
8:00 AM - 6:00 PM (Monday through Friday)
9:00 AM - 1:00 PM (Saturdays)
Eastside Service Center
762 South Goldenrod Road, Orlando, FL, 32822
(Located in the Pinar Plaza)
8:00 AM - 6:00 PM (Monday through Friday)
9:00 AM - 1:00 PM (Saturdays)
Can I use E-PASS on other toll roads in Florida?
Yes, E-PASS can be used on almost all toll roads and bridges throughout the State of
Florida. Just look for the E-PASS, SunPass or LeeWay logo as you enter the highway or
tolling zone.
E-PASS, SunPass and LeeWay are compatible and may be used interchangeably.
Do I have to install my transponder on my windshield or can I keep it in the car
with me?
Your transponder must be properly installed on your front windshield behind the rearview
mirror. Using your E-PASS in any other manner is a direct violation of the user
agreement. A transponder that is not mounted properly will not work consistently. If your
transponder is not properly installed, you risk the potential of repeatedly failing to pay a
toll that could lead to your vehicle having a registration hold placed on it or having
Uniform Traffic Citation issued to you.
If I change vehicles and need to move my E-PASS from one vehicle to another
what do I need to do?
The E-PASS Mini transponder is not portable and cannot be transferred to another
vehicle. Once it is affixed to the windshield it is activated. If the E-PASS Mini
transponder is removed it will no longer work. If you change vehicles, notify the service
center and request a new sticker. If you sell or trade your vehicle, make sure you
remove the Mini transponder to ensure the next owner cannot utilize your E-PASS
account.
If you have an E-PASS portable transponder, contact the E-PASS Service Center as
soon as possible. We must be notified of your new vehicle information if you move the
transponder to another vehicle so that the information on your account is up to date.
Transponders are required to be mounted properly. The E-PASS Service Center installs
and removes transponders at no cost. If you decide to move the portable transponder
yourself you may contact the E-PASS Service Center for additional adhesive strips.
Can I use E-PASS while driving a motorcycle?
The E-PASS Mini transponder requires specific windshield types and will not work on a
motorcycle. Installation of the E-PASS Mini on a motorcycle is prohibited. ONLY the EPASS portable transponder may be used on a motorcycle. The Expressway Authority
will not be held liable for any damages associated with an installation on a motorcycle. If
you have a motorcycle, please contact the E-PASS service center for instructions at
407-823-7277.
Are there any lane or speed restrictions when using E-PASS?
Motorists with E-PASS transponders can use any lane on the expressway system.
However, there are some restrictions on the maximum speed depending on the type of
lane as listed below:
E-PASS Express Lanes – These lanes do not have any barriers or toll booths
across the road. Motorists with E-PASS transponders can travel through these
lanes at the posted highway speed.
E-PASS Dedicated Lanes – These lanes resemble a traditional barrier toll lane,
however they are equipped with electronic devices exclusively for motorists with
E-PASS transponders. The speed limit through these lanes is 35 miles per hour.
Coin Machine & Cash Lanes – These are traditional barrier toll lanes for
motorists that pay tolls with cash or coins. Motorists with E-PASS transponders
may use these lanes; however, use extreme care and expect to experience stop
and go traffic. The speed limit in these lanes is 25 miles per hour.
What should I do if the red light does not change to green when I enter the toll
lane?
If you are in an E-PASS Only lane, do not stop. Notify the E-PASS Service Center as
soon as possible. In the meantime, utilize 'Change/Receipt' lanes or 'Coin Lanes' and
pay your toll in cash until the problem can be resolved.
Does my account get charged if another driver tails my car?
No, the E-PASS system uses precise electronic equipment to separate each vehicle and
charge the appropriate toll. However you should always review your statement each
month.
Can my spouse add their vehicle to my account?
Yes. However, written authorization is required to add additional names to an account.
If my account balance drops to zero ($0.00), will my toll transactions be deducted
once I put more money in my account?
Yes. However, if your account balance drops to zero and you continue driving on the toll
roads you are considered a violator. E-PASS will notify you regarding the status of your
account balance. When payment is received for your account, the Expressway Authority
will deduct any unpaid tolls and potentially additional fees from your replenishment
payment and reinstate your account. If you fail to add more money to your account in a
timely manner and you continue to violate, your account will be inactive and an Unpaid
Toll Notice may be issued. Failure to correct the situation could lead to a registration
hold on your vehicle or the issuance of a Uniform Traffic Citation. The best way to
ensure this does not happen is to elect automatic replenishment on your account
through a credit card.
I have a transponder from another state (i.e., FasTrak, E-ZPass, Toll Tag); Can I
use it to pay my tolls here?
No, the electronic toll collection system in the State of Florida (E-PASS, SunPass and
LeeWay) is currently not compatible with transponders from any other state.
However, E-PASS, SunPass and LeeWay (Lee County) are compatible with each other
and may be used on toll roads and bridges throughout Florida.
UNPAID TOLL NOTICE (UTN) QUESTIONS
What is an Unpaid Toll Notice?
An Unpaid Toll Notice (UTN) is a notice issued by the Expressway Authority for the
failure to pay multiple tolls. The E-PASS tolling system is equipped to take a picture of
the license plate of the vehicle failing to pay a toll. Multiple failures to pay a toll are
“bundled” into a monthly notice that is mailed to the address on the vehicle’s registration
requesting payment.
What do I do if I receive an Unpaid Toll Notice?
If you are an existing E-PASS, SunPass or LeeWay customer, contact your respective
service center first to ensure your vehicle information is up to date and that your account
has money. If you do not have E-PASS, click the Pay Your UTN/UTC web link to pay
the unpaid toll(s) on line with a credit card or call the Toll Enforcement Office at 407-6905200.
What if I drive through a tolling point and do not pay?
If you do not have a prepaid toll account such as E-PASS or SunPass and you drive
through a tolling point and do not pay, a photo will be taken of your license plate at each
tolling point and an Unpaid Toll Notice for the unpaid tolls will be sent to the address on
the vehicle’s registration. If paid by the due date, no further action will be taken.
How will you find out who I am in order to bill me?
The E-PASS tolling system is equipped to take pictures of the vehicle’s license plate as
it travels through the tolling point. The license plate data provides the needed
information to obtain the registered owner’s address so a notice can be generated and
mailed.
What if I want to pay a missed toll now and not receive an invoice?
If leasing a rental car please refer to the rental car agreement. Otherwise, if you know
the exact location, date, estimated time and amount of your tolls, you can send a check
or money order to:
Orlando-Orange County Expressway Authority
Violation Enforcement Section
PO Box 585070
Orlando, FL 32858-5070
Make your check or money order payable to the Orlando-Orange County Expressway
Authority and include the vehicle’s license plate and State where the vehicle is
registered.
If you do not know the amount of your tolls or wish to pay by credit or debit, please wait
ten business days and then call 407-690-5200.
What if I am driving someone else’s vehicle or they are driving mine?
An Unpaid Toll Notice for the missed tolls would be mailed to the registered owner of the
vehicle. By law, the owner of the vehicle is responsible for the toll payment even if
someone else uses that vehicle.
What if I get on the toll road by accident? Do I still have to pay?
Yes. Tolls may only be waived in a few instances. Examples would be in the event of a
state of emergency (hurricane) or due to the specific instructions of law enforcement to
prevent an unsafe condition.
I have an account from another Florida toll agency (SunPass, LeeWay), why did I
receive an Unpaid Toll Notice?
There are two reasons why this could occur. The most common is because your
transponder was not read and your vehicle license plate was not registered on your
account. Also, if your account was out of money you could receive an Unpaid Toll
Notice. In either case you should contact the agency that issued your transponder and
correct the issue. Once this is done, follow the directions listed on the Unpaid Toll
Notice
to
ensure
the
unpaid
tolls
are
satisfied.
Contact
us
at
https://www.epasstoday.com/ or call us at 407-823-7277.
E-PASS: 407-823-7277
SunPass: 888-865-5352
Leeway: 239-533-9297
How often will I receive an Unpaid Toll Notice?
Once you have traveled on the expressway and failed to pay a toll two times within 30
days, you will receive an Unpaid Toll Notice within one to two months of the violation,
depending on when the image was processed. For any subsequent travel, you will
receive a monthly invoice.
What if I receive an Unpaid Toll Notice for a license plate I no longer have?
If you no longer own the vehicle, you will need to contact the appropriate department of
motor vehicles to correct their registration information. You will also need to provide an
affidavit verifying that you are no longer the vehicle owner.
What is a Final Warning Letter?
A Final Warning Letter is issued to the registered owner of a vehicle that has failed to
pay an Unpaid Toll Notice before its due date. The Final Warning Letter notifies the
registered owner that a Registration Hold will be placed on the vehicle’s license plate if
the Unpaid Toll Notice remains unpaid.
What do I do if there is a Registration Hold on my license plate?
A Registration Hold is placed on a vehicle’s license plate after the Final Warning Letter
has been issued and the Unpaid Toll Notice (UTN) has remained unpaid. Keep in mind,
a hold can be placed on each unpaid UTN. To have the hold(s) removed, all outstanding
UTNs including active violations must be paid in full. Partial payments are not accepted.
Click the Pay Your UTN/UTC web link to pay the unpaid toll(s) on line with a credit card
or call the Toll Enforcement Office at 407-690-5200.
What do I do if I receive a Uniform Traffic Citation?
A Uniform Traffic Citation (UTC) is issued to a motorist that is considered a habitual
violator and/or has shown a repetitive pattern trying to avoid the Expressway Authority’s
Violation Enforcement System.
The UTC must be resolved before the due date or it will be filed with the Clerk of the
Court. Additional fines and fees may be assessed. Refer to the UTC notification for
special instructions and options.
How do I pay my Unpaid Toll Notice or Uniform Traffic Citation?
The easiest way is to pay is online with a credit or debit card by clicking Pay Your
UTN/UTC. You may also mail in a check or money order payable to:
Central Florida Expressway Authority
Violation Enforcement Section
PO Box 585070
Orlando, FL 32858-5070
You may also call the Violation Enforcement Department at 407-690-5200.
What if I want to dispute my Unpaid Toll Notice or Uniform Traffic Citation?
Within five days of receiving the citation, download the UTN/UTC Dispute Request form,
fill out the top portion and bring the form, the UTN or UTC, & your transponder to one of
the E-PASS Service Centers located at:
762 S. Goldenrod Road
Orlando, FL 32822
-OR8919 West Colonial Drive
Ocoee, FL 34761
If faxing the UTN/UTC Dispute Request form, please send fax to 407-690-5021.
If you have any questions, please contact the Violation Enforcement Department at 407690-5200.
What if I get a UTN/UTC for a license plate I no longer have?
You are still responsible for payment if the license plate registered to you expired and
you were issued a new one.
If you no longer own the vehicle, you will need to contact the appropriate vehicle registry
to correct their registration information. You will also need to provide an affidavit verifying
that you are no longer the vehicle owner.
Mail the Affidavit Form to:
Orange County Traffic Court
475 N. Orange Ave., Suite 410
Orlando, FL 32801
Why do I receive an Unpaid Toll Notice for each of my vehicles? Can’t you save
money by sending me only one consolidated bill?
By law, the invoices must be sent to the registered owner of the vehicle and in an effort
to reduce errors in matching the exact registered name and address, it is best to send
invoices for each vehicle separately.
Will I receive one consolidated Unpaid Toll Notice for all my toll trips in the State
of Florida?
No. You will receive a separate invoice from each of the toll authorities for each vehicle
that travels on their toll facilities.
QUESTIONS RELATED TO RENTAL CARS
What do I do if I am in a rental car?
Most rental car companies have programs that offer rental car customers an easier way
to travel Florida’s toll roads. The companies provide E-PASS with constantly updated
lists of rental car fleet license plate numbers so that rental companies can be billed for
tolls incurred by their customers.
Each company has a different payment arrangement so be sure to review your
rental agreement carefully.
What if my vehicle rental company does not offer a toll program?
An image of the license plate will be captured on camera and a bill for the toll will be sent
to the vehicle rental company, who will match the toll charges with the person renting the
vehicle. The vehicle rental agency may pay the toll bill on your behalf and charge you
extra fees for their time and service, based on your rental agreement.
We strongly recommend that customers check their rental agreement for all fees.
What happens if I don’t sign up for the rental car company’s toll program and I
drive on the Expressway?
A bill for the toll will be sent to the rental car company, who will match the toll charges
with the person renting the car. The rental car agency may pay the toll bill on your behalf
and charge you extra fees for their time and service, based on your car rental
agreement. Others may reassign the toll charges via completion of an affidavit, as
outlined in the Florida Statute.
We strongly recommend that customers check with their rental car company for
all fees and that they review the rental agreement carefully.
OTHER QUESTIONS
I am handicapped and currently do not pay tolls. How do I get an E-PASS?
According to state statute, any handicapped person who has a valid driver's license,
who operates a vehicle specially equipped for use by the handicapped, and who is
certified by a physician as being severely physically disabled and having permanent
upper limb mobility or dexterity impairments shall, upon application, be issued an EPASS mini sticker transponder.
E-PASS has a program where they provide, at no cost, a non-revenue sticker
transponder for the customer’s vehicle. This link provides the application for the nonrevenue transponder.
http://www.dot.state.fl.us/ctd/docs/tollpermit/aa%20download%20toll%20permit.pdf
Where can I obtain a replacement battery for my E-PASS transponder?
You may get your battery replaced at our E-PASS Service Centers or at participating
central Florida Lowe's locations.
Click here to view the location of the Battery Replacement Centers.
Where can I view the toll rates?
Click here to view the toll rates and a toll calculator.
I don’t have an E-PASS. When I put coins in the basket the light did not turn green.
What should I do?
You likely encountered a jammed coin machine. Our coin machines do jam up from time
to time and when they do, a signal is sent to our maintenance contractor to come out
and service the machine as soon as possible.
When this does happen, we encourage people to place the correct amount in the
machine and just move on. Though the light does not turn green, we will not fine you.
We prefer people to move along to avoid a traffic jam or an accident.