Use The Law Creditor Harassment How To To Instantly
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Use The Law Creditor Harassment How To To Instantly
How To Use The Law To Instantly Creditor Harassment Horisons Unlimited Goup IR#111 How To Use The Law To Instantly STOP Creditor Harassment Published by Horizons Unlimited Group 4924 Hackney The Colony TX 75056-2219 hug@InsiderReports.com www.huginc.com All rights reserved. No part of this report may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system without written permission from the author and publisher, except for the inclusion of brief quotations in a review. This report is designed to provide information in regard to the subject matter covered. It is sold with the understanding that the publisher, authors and advisors are not rendering legal, accounting, or other professional services. Every effort has been made to make this report as complete and as accurate as possible. However, there is the possibility that there may be mistakes both typographical and in content, or that laws governing this subject matter may change. Therefore, this text should be used only as a general guide and should not be used to replace the counsel of a professional who is familiar with your particular situation and the laws of your state. © Copyright 1997, Insider Reports CONTENTS Introduction Chapter 1 THE FAIR DEBT COLLECTION PRACTICES ACT With An Extended Layperson's Summary Chapter 2 HOW TO INSTANTLY STOP HARASSING CALLS AND LETTERS FROM THIRD-PARTY BILL COLLECTORS Chapter 3 THE FAIR CREDIT BILLING ACT With An Extended Layperson's Summary Chapter 4 EQUAL CREDIT OPPORTUNITY ACT With A Layperson's Summary Chapter 5 REGULATION "B" OF THE EQUAL CREDIT OPPORTUNITY ACT With An Extended Layperson's Summary Chapter 6 FAIR CREDIT REPORTING ACT With A Layperson's Summary Appendix A FEDERAL ENFORCEMENT AGENCIES Appendix B SAMPLE LETTER INVOKING YOUR RIGHTS UNDER SECTION 805-C OF PL95-109 Appendix C GLOSSARY OF LEGAL TERMS FOR THE LAYPERSON INTRODUCTION Mark and Susan are heads of a typical American family. Three children, two cars and a mortgage require thoughtful budgeting of their two incomes in order to live "comfortably." Last September, Susan lost her job resulting in an immediate 40% drop in household income. Shortly afterward their oldest son, Jason, was seriously injured in an automobile accident. Compounding this tragedy was the $8,000 in related hospital and doctor bills added to a list of bills already 60-90 days delinquent. Unfortunately, the Petersons found no mercy in a system that measures success only in terms of results and looks only at the bottom line. The Petersons were on their own to work out of this terrible situation and the thing they needed more than anything else was knowledge. They needed to know their options. They needed to know the laws that have been enacted to protect them from harassing creditors. The same information that eventually empowered the Petersons to take some resemblance of control of their situation may also help you today or at some point in your future. If you haven't had the unfortunate experience of falling seriously behind on your monthly commitments, if you haven't found yourself to be occasionally over billed for products or services, if you have never felt as though you were mistreated by a creditor, then you are in the minority, so far. This resource is all about law. The reality is few people begin to drool with anticipation when they find out that they are going to read a law book. Let's face it. Plucking eyebrows may rate higher on the preference list than reading law. But, when you find yourself in a situation where you need to know—must know—the facts—your rights—a reference such as this will prove itself to be invaluable in the returns that it will provide. Reading and learning for yourself what laws were enacted to protect your rights will bring you peace of mind; it will give you confidence to take action with surety. At the same time, one who remains ignorant of his rights is no better off than he who has no rights. You will find yourself referring to this reference again and again as those occasional situations arise where, in the past, you knew you weren't treated fairly but lacked knowledge of the facts to take any meaningful action. You'll also see numerous opportunities where friends and relatives could benefit from your knowledge gained here, also. And as further encouragement, you will also find that, other than the occasional paragraph, most of the law text reads pretty straight forward. If read in a quiet, relaxed atmosphere without interruption, you will find comprehension to be surprisingly high. To further assist you with understanding and planning, you will find explanations of critical subjects in everyday language throughout the text. CHAPTER 1: THE FAIR DEBT COLLECTION PRACTICES ACT "What is your boss going to think when he finds out you don't pay your bills?" Big Bubba's Collection Crew "If you get a check in the mail postmarked today, then I won't have to mess up your credit for the next seven years." Pay Today Agency "I think I can still stop the summons from being served at your job tomorrow if you will send me a postdated check right now." Precision Pressure Services Virtually everyone, regardless of name, occupation, or surprisingly even income is bound to experience encounters of the "harassing kind" at least once in a lifetime. If it's not part of maturing as a young adult, it's part of a divorce. If it's not part of a dream gone bad, it's the result of an illness, natural disaster or a business failure. Financial hardship comes with many faces, but it stems from two primary sources. It can be the result of mismanaged credit and not integrating sound principles into one's financial planing, or it can result from a personal calamity. The bottom line is that financial hardship is not a respecter of persons or positions. A couple earning $80,000 a year can actually be just as vulnerable as a single parent earning $25,000 a year. Unexpected, and often undeserved, circumstances can leave both vulnerable to the harassment of collection agencies. Before trashing the collection industry, it is important to note that the debt collection business is very much needed in a free enterprise system. You could call it a necessary evil if you like. Without it we would all be paying much higher prices for everything we buy as businesses tried to recoup their losses from all the "deadbeats" who didn't pay. The debt collectors are the deterrent to see that "deadbeats" do pay their bills. And there are a lot of them out there, as anyone who accepts checks or extends credit can attest. The gripe with the system is that it has no way to distinguish a "deadbeat" from an upstanding individual who has just had an unfortunate turn of events and is eager to rectify his or her situation. Thus, everyone gets thrown into the same pile; everyone gets treated as a "deadbeat." Add to this the fact that most third party bill collectors get paid a percentage of everything they collect and you have a formula for real abuse. The lure of big profits in the debt collection industry has attracted a few unethical agents. There are more than a handful of bill collectors that will go to any length to collect a debt and secure their commission. They make their living skillfully applying the techniques of deception and fear tactics to those who are often most vulnerable emotionally—and least prepared knowledge wise. Fortunately, the U.S. Congress has passed laws to limit the tactics bill collectors can use to extract money from a debtor. If you are currently experiencing the discomfort of threatening phone calls and letters, or if you or a loved one ever do in the future, you can take comfort in the knowledge that you have the authority to put an immediate end to such harassment. Every citizen has this authority. The problem is that most don't know it, and as a result they are having their emotions "played like a string" by unscrupulous seasoned debt collectors. Your authority was first delegated to you by the U.S. Senate and House of Representatives in the Fair Debt Collection Practices Act of 1977. This law was strengthened in 1986 with the Consumer Credit Protection Act Amendments. This piece of legislation placed strict regulations on the methods creditors and their agents can employ in an effort to collect a debt. (If you are in a business that extends credit, you should also become familiar with this information so that you don't unknowingly break the law.) The Law With A Layperson's Summary "THE FAIR DEBT COLLECTION PRACTICES ACT" Public law #95-109 The Consumer Credit Protection Act was amended by adding to the end there of a new Title VIII to prohibit abusive practices by debt collectors. TITLE VIII - DEBT COLLECTION PRACTICES "Sec. "801. "802. "803. "804. "805. "806. "807. "808. "809. "810. "811. "812. "813. "814. "815. "816. "817. "818. Short title. Findings and purpose. Definitions. Acquisition of location information. Communication in connection with debt collection. Harassment or abuse. False or misleading representations. Unfair practices. Validation of debts. Multiple debts. Legal actions by debt collectors. Furnishing certain deceptive forms. Civil liability. Administrative enforcement. Reports to Congress by the Commission. Relation to State laws. Exemption for State regulation. Effective date. "§ 801. Short Title "This title may be cited as the 'Fair Debt Collection Practices Act.' "§ 802. Findings And Purpose " (a) There is abundant evidence of the use of abusive, deceptive, and unfair debt collection practices by many debt collectors. Abusive debt collection practices contribute to the number of personal bankruptcies, to marital instability, to the loss of jobs, and to invasions of individual privacy. " (b) Existing laws and procedures for redressing these injuries are inadequate to protect consumers. " (c) Means other than misrepresentation or other abusive debt collection practices are available for the effective collection of debts. " (d) Abusive debt collection practices are carried on to a substantial extent in interstate commerce and through means and instrumentality's of such commerce. Even where abusive debt collection practices are purely intrastate in character, they nevertheless directly affect interstate commerce. " (e) It is the purpose of this title to eliminate abusive debt collection practices by debt collectors, to issuer that those debt collection practices are not competitively disadvantaged, and to promote consistent State action to protect consumers against debt collection abuses. "§ 803. Definitions "As used in this title" (1) The term "Commission" means the Federal Trade Commission. " (2) The term "communication" means the conveying of information regarding a debt directly or indirectly to any person through any medium. " (3) The term "consumer" means any natural person obligated or allegedly obligated to pay any debt. " (4) The term "Creditor" means any person who offers or extends credit creating a debt or to whom a debt is owed, but such term does not include any person to the extent that he receives an assignment or transfer of a debt in default solely for the purpose of facilitating collection of such debt for another. " (5) The term "debt' means any obligation or alleged obligation of a consumer to pay money arising out of a transaction in which the money, property, insurance, of services which are the subject of the transaction are primarily for personal, family, or household purposes, whether or not such obligation has been reduced to judgment. " (6) The term "debt collector" means any person who uses any instrumentality of interstate commerce of the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another. Notwithstanding the exclusion provided by clause (F) the t last sentence of this paragraph, the term includes any creditor who, in the process of collecting his own debts, uses any name other than his own which would indicate that a purpose of Section 808(6), such term also includes any person who uses any instrumentality of interstate commerce of the mails in any business the principal purpose of which is the enforcement of security interests. The term does not include " (A) any officer or employee of a creditor while, in the name of the creditor, collecting debts for such creditor; " (B) any person while acting as a debt collector for another person, both of whom are related by common ownership or affiliated by corporate control, if the person acting as a debt collector does so only for persons to who it is so related or affiliated and if the principal business of such person is not the collection of debts; " (C) any officer or employee of the United States or any State to the extent that collecting o attempting to collect any debt is in the performance of his official duties; " (D) any person while serving or attempting to serve legal process on any other person in connection with the judicial enforcement of any debt; " (E) any nonprofit organization which, at the request of consumers, performs bona fide consumer credit counseling and assists consumers in the liquidation of their debts by receiving payments from such consumers and distributing such amounts to creditors; and " (F) any person collecting or attempting to collect any debt owed or due or asserted to be owed or due another to the extent such activity (i) is incidental to a bona fide fiduciary obligation or a bona fide escrow arrangement; (ii) concerns a debt which was originated by such person; (iii) concerns a debt which was not in default at the time it was obtained by such person; or (iv) concerns a debt obtained by such person as a secured party in a commercial credit transaction involving the creditor. " (7) The term "location information" means a consumer's place of abode and his telephone number at such place, or his place of employment. " (8) The term "State" means any State, territory, or possession of the United States, the District of Columbia, the Commonwealth of Puerto Rico, or any political subdivision of any of the foregoing. "§ 804. Acquisition Of Location Information "Any debt collector communicating with any person other than the consumer for the purpose of acquiring location information about the consumer shall" (1) identify himself, state that he is confirming or correcting location information concerning the consumer, and, only if expressly requested, identify his employer; " (2) not state that such consumer owes any debt; " (3) not communicate with any such person more than once unless requested to do so by such person or unless the debt collector reasonable believes that the earlier response of such person is erroneous or incomplete and that such person now has correct or complete location information: " (4) not communicate by post card; " (5) not use any language, or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication related to the collection of a debt; and " (6) after the debt collector knows the consumer is represented by an attorney with regard to the subject debt and has knowledge of, or can readily ascertain, such attorney's name and address, not communicate with any person other that attorney, unless the attorney fails to respond with a reasonable period of time to communication from the debt collector. Layperson's Summary Section 804 - Acquisition of Location Information A bill collector may contact your relative, neighbor, or employer as long as he identifies himself by name (but not the name of his employer, i.e. Deadbeat Debt Collectors). He must not mention in any way that you owe money but that he is "confirming location information" ONLY. He may never disclose to another person that you owe a debt. Furthermore, he is allowed to contact a third party such a neighbor or relative only one time, unless they request that he call back or the creditor has good reason to believe that they purposefully withheld information. "§ 805. Communication In Connection With Debt Collection " (a) Communication with the consumer generally Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt" (1) at any unusual time or place or a time or place known or which should be known to be inconvenient to the consumer. In the absence of knowledge of circumstances to the contrary, a debt collector shall assume that the convenient time for communicating with a consumer is after 8 o'clock ante meridian and before 9 o'clock post meridian local time at the consumer's location; " (2) if the debt collector knows the consumer is represented by an attorney with respect to such debt and has knowledge of, or can readily ascertain, such attorney's name and address, unless the attorney fails to respond within a reasonable period of time to a communication from the debt collector or unless the attorney consents to direct communication with the consumer; or " (3) at the consumer's place of employment if the debt collector knows or has reason to know that the consumer's employer prohibits the consumer from receiving such communication. " (b) Communication with third parties. - Except as provided in section 804, without the prior consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonable necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate, in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector. " (c) Ceasing communication - If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except" (1) to advise the consumer that the debt collector's further efforts are being terminated; " (2) to notify the consumer that the debt collector or creditor may invoke specified remedies which are ordinarily invoked by such debt collector or creditor; or " (3) where applicable, to notify the consumer that the debt collector or creditor intends to invoke a specified remedy. " If such notice from the consumer is made by mail, notification shall be complete upon receipt. " (d) For the purpose of this section, the term "consumer" includes the consumer's spouse, parent (if the consumer is a minor), guardian, executor, or administrator. Layperson's Summary Section 805 - Communication in Connection With Debt Collection A creditor may only call you between the hours of 8:00 AM and 9:00 PM. Additionally, a creditor may not contact you at work if he has "reason to believe" that your boss does not want you to take personal calls at work. "Reason to believe" can be established as easily as your telling the bill collector that your supervisor doesn't like you to get personal calls and you would greatly appreciate it if he would not call you at work anymore. See Chapter Two for a complete explanation of Section 805C. "§ 806. Harassment Or Abuse "A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section: " (1) The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person. " (2) The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader. " (3) The publication of a list of consumers who allegedly refuse to pay debts, except to a consumer reporting agency or the persons meeting the requirements of section 603(f) or 604(3) of this Act. " (4) The advertisement for sale of any debt to coerce payment of the debt. " (5) Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number. " (6) Except as provided in section 804, the placement of telephone calls without meaningful disclosure of the caller's identity. Layperson's Summary Section 806 - Harassment or Abuse A creditor may never use obscene or otherwise abusive language towards you. [A phone recorder is helpful if you ever hope to legally establish this charge. The law allows for a phone conversation to be recorded in most states as long as at least one of the parties knows that the conversation is being recorded.] Additionally, a creditor may never attempt to embarrass you in any way, such as publishing your name in a list of consumers who refuse to pay debts or advertising to sell your debt to someone else. "§ 807. False Or Misleading Representations "A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section: " (1) The false representation or implication that the debt collector is vouched for, bonded by, or affiliated with the United States or any State, including the use of any badge, uniform or facsimile thereof. " (2) The false representation of " (A) the character, amount, or legal status of any debt; or " (B) any services rendered or compensation which may be lawfully received by any debt collector for the collection of a debt. " (3) The false representation or implication that any individual is an attorney or that any communication is from an attorney. " (4) The representation or implication that nonpayment of any debt will result in the arrest or imprisonment of any person or the seizure, garnishment, attachment, or sale of any property or wages of any person unless such action is lawful and the debt collector or creditor intends to take such action. " (5) The threat to take any action that cannot legally be taken or that is not intended to be taken. " (6) The false representation or implication that a sale, referral, or other transfer of any interest in a debt shall cause the consumer to" (A) lose any claim or defense to payment of the debt; or " (B) become subject to any practice prohibited by this title. " (7) The false representation of implication that the consumer committed any crime or other conduct in order to disgrace the consumer. " (8) Communicating or threatening to communicate to any person credit information which is known or which should be known to be false, including the failure to communicate that a disputed debt is disputed. " (9) The use or distribution of any written communication which simulates or is falsely represented to be a document authorized, issued, or approved by any court, official, or agency of the United States or any State, or which creates a false impression as to its source, authorization, or approval. " (10) The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer. " (11) Except as otherwise provided for communications to acquire location information under section 804, the failure to disclose clearly in all communications made to collect a debt or to obtain information about a consumer, that the debt collector is attempting to collect a debt and that any information obtained will be used for that purpose. " (12) The false representation or implication that accounts have been turned over to innocent purchasers for value. " (13) The false representation or implication that documents are legal process. " (14) The use of any business, company, or organization name other than the true name of the debt collector's business, company, or organization. " (15) The false representation or implication that documents are not legal process forms or do not require action by the consumer. " (16) The false representation or implication that a debt collector operates or is employed by a consumer reporting agency as defined by section 603(f) of this Act. Layperson's Summary Section 807 - False Or Misleading Representation A creditor may not use deceptive or misleading means in an effort to collect a debt. That could include the following: 1) Falsely implying that he is an attorney or government representative. 2) Falsely implying that you have committed a crime. 3) Representing correspondence as being from an attorney when it is not. 4) Implying that nonpayment of any debt will result in loss of personal property, wages, or arrest unless (a) it is lawful and (b) the creditor intends to follow through with such action. 5) Threatening to take action that is not legal or that the creditor does not intend to take. 6) Implying that the transfer of interest in the debt to someone else will result in any of the actions in number four. 7) The false representation that you committed a crime in an effort to disgrace you. 8) Misrepresenting your credit or failing to communicate that you are disputing a debt. 9) The use of written communication which simulates or is falsely represented to be a document authorized, issued or approved by any court, official or agency of the U.S. or any state, or which creates a false impression as to its source, authorization, or approval. 10) The use of any false or deceptive means to attempt to collect a debt or obtain information about a consumer. 11) Failure to disclose clearly in all communication that the debtor is attempting to collect a debt and that any information obtained will be used for that purpose. 12) The false representation or implication that accounts have been turned over to innocent purchasers. 13) The false representation or implication that documents are part of the legal process. 14) The use of any business, company, or organization name other than the actual name of the debt collector's business. 15) The false representation that papers being sent to you are not legal process forms when they are. 16) The false representation that a debt collector is employed by a consumer reporting agency. "§ 808. Unfair Practices "A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section: " (1) The collection of any amount (including any interest, fee, charges, or expense incidental to the principal obligation) unless such amount is expressly authorized by the agreement creating the debt or permitted by law. " (2) The acceptance by a debt collector from any person of a check or other payment instrument postdated by more than five days unless such person is notified in writing of the debt collector's intent to deposit such check or instrument not more than ten nor less than three business days prior to such deposit. " (3) The solicitation by a debt collector of any postdated check or other postdated payment instrument for the purpose of threatening or instituting criminal prosecution. " (4) Depositing or threatening to deposit any postdated check or other postdated payment instrument prior to the date on such check or instrument. " (5) Causing charges to be make to any person for communications by concealment of the true purpose of the communication. Such charges include, but are not limited to, collect telephone calls and telegram fees. " (6) Taking or threatening to take any nonjudicial action to effect dispossession or disablement of property if" (A) there is no present right to possession of the property claimed as collateral through an enforceable security interest; " (B) there is no present intention to take possession of the property; or " (C) the property is exempt by law from such dispossession or disablement. " (7) Communicating with a consumer regarding a debt by postcard. " (8) Using any language or symbol, other than the debt collector's address, on any envelope when communicating with a consumer by use of the mails or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business. Layperson's Summary Section 808 - Unfair Practices 1) A creditor may not collect any interest, fee, or charge unless (a) it is legal and (b) it was expressly authorized in the original agreement creating the debt. 2) If a creditor accepts a check that is more that 5 days postdated, he must notify the consumer in writing a minimum of 3 days and a maximum of 10 days before depositing the check. 3) A creditor may not solicit a postdated check for the purpose of threatening or instituting criminal prosecution. 4) A creditor may not deposit or threaten to deposit a postdated check before its intended date. 5) A creditor can not cause charges to be incurred by you for the sake of communication such as a collect phone call or telegram fees. 6) A creditor may not threaten nonjudicial action to take property if (a) there is no right to the property or (b) he does not intend to take such action or (c) the property is exempt from such action. 7) A creditor may not use any means of mail that might be embarrassing to you such as a post card or an envelope with a symbol or wording that indicates that it is a debt collection letter. He may use his business name on the envelope if it doesn't indicate that it is a debt collection business. 8) A creditor may never give false credit information about you to anyone. "§ 809. Validation Of Debts " (a) Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing" (1) the amount of the debt; " (2) the name of the creditor to whom the debt is owed; " (3) a statement that unless the consumer, within thirty days after receipt of notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; " (4) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and " (5) a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor. " (b) If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or a copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. " (c) The failure of a consumer to dispute the validity of a debt under this section may not be construed by any court as an admission of liability by the consumer. Layperson's Summary Section 809 - Validation of Debts A debt collector must notify you in writing within 5 days of the initial communication of the following: 1) The amount of debt 2) To whom the debt is owed 3) A 30 day right to dispute [Failure to dispute the debt within 30 days will not be construed by any courts to be an admission of liability.] "§ 810. Multiple Debts "If any consumer owes multiple debts and makes any single payment to any debt collector with respect to such debts, such debt collector may not apply such payment to any debt which is disputed by the consumer and, where applicable, shall apply such payment in accordance with the consumer's directions. Layperson's Summary Section 810 - Multiple Debts If a you owe more that one debt to the same creditor, all payments must be credited to the account(s) as instructed by you. A creditor can not apply a payment to one debt if it was clearly intended for another; and he may not apply payment to an account that is currently being disputed. "§ 811. Legal Actions By Debt Collectors " (a) Any debt collector who brings any legal action on a debt against any consumer shall- " (1) in the case of an action to enforce an interest in real property securing the consumer's obligation, bring such action only in a judicial district or similar legal entity in which such real property is located; or " (2) in the case of an action not described in paragraph (1), bring such action only in the judicial district or similar legal entity" (A) in which such consumer signed the contract sued upon; or " (B) in which such consumer resides at the commencement of the action. " (b) Nothing in this title shall be construed to authorize the bringing of legal actions by debt collectors. Layperson's Summary Section 811 - Legal Actions By Debt Collectors If a debt collector decides to take legal action such a suit against you, they must do so 1) where the mortgaged property is located, or 2) where you live, or 3) where you signed the contract. In other words, a collection agency in New York can't file an action in a New York court if you live in or signed the contract in Nevada. They must come to the property or to you. "§ 812. Furnishing Certain Deceptive Forms. " (a) It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating. " (b) Any person who violates this section shall be liable to the same extent and the same manner as a debt collector is liable under Section 813 for failure to comply with a provision of this title. "§ 813. Civil Liability " (a) Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this title with respect to any person is liable to such person in an amount equal to the sum of" (1) any actual damage sustained by such as a result of such failure; " (2) (A) in the case of any action by an individual, such additional damages as the court may allow, but not exceeding $1,000; or " (B) in the case of a class action, (i) such amount for each named plaintiff as could be received under subparagraph (A), and (ii) such amount as the court may allow for all other class members, without regard to a minimum individual recovery, not to exceed the lesser of $500,000 or I percent of the net worth of the debt collector; and " (3) in the case of any successful action to enforce the foregoing liability, the costs of the action, together with a reasonable attorney's fee as determined by the court. On a finding by the court that an action under this section was brought in bad faith and for the purpose of harassment, the court may award to the defendant attorney's fees reasonable in relation to the work expended and costs. " (b) In determining the amount of liability in any action under subsection (a), the court shall consider, among other relevant factors" (1) in any individual action under subsection (a) (2) (A), the frequency and persistence of noncompliance by the debt collector, the nature of such noncompliance, and the extent to which such noncompliance was intentional; or " (2) in any class action under subsection (a) (2) (B), the frequency and persistence of noncompliance by the debt collector, the nature of such noncompliance, the resources of the debt collector, the number of persons adversely affected, and the extent to which the debt collector's noncompliance was intentional. " (c) A debt collector may not be held liable in any action brought under this title if the debt collector shows by a preponderance of evidence that the violation was not intentional and resulted from a bonafide error notwithstanding the maintenance of procedures reasonably adapted to avoid any such error. " (d) An action to enforce any liability created by this title may be brought in any appropriate United States district court without regard to the amount in controversy, or in another court of competent jurisdiction, within one year from the date on which the violation occurs. " (e) No provision of this section imposing any liability shall apply to any act done or omitted in good faith in conformity with any advisory opinion of the Commission, not withstanding that after such act or omission has occurred, such opinion is amended, rescinded, or determined by judicial or other authority to be invalid for any reason. "§ 814. Administrative Enforcement " (a) Compliance with this title shall be enforced by the Commission, except to the extent that enforcement of the requirements imposed under this title is specifically committed to another agency under subsection (b) For purpose of the exercise by the Commission of its functions and powers under the Federal Trade Commission Act, a violation of this title shall be deemed an unfair or deceptive act or practice in violation of that Act. All of the functions and powers of the Commission under the Federal Trade Commission Act are available to the Commission to enforce compliance by any person with this title, irrespective of whether that person is engaged in commerce or meets any other jurisdictional tests in the Federal Trade Commission Act, including the power to enforce the provisions of this title in the same manner as if the violation had been violation of a Federal Trade Commission trade regulation rule. " (b) Compliance with any requirement imposed under this title shall be enforced under" (1) section 8 of the Federal Deposit Insurance Act, in the case of" (A) national banks, by the Comptroller of the Currency; " (B) member banks of the Federal Reserve System (other than national banks), by the Federal Reserve Board; and " (C) banks the deposits or accounts of which are insured by the Federal Deposit Insurance Corporation (other than members of the Federal Reserve System), by the Board of Directors of the Federal Deposit Insurance Corporation; " (2) section 5(d) of the Home Owners Loan Act of 1933, section 407 of the National Housing Act, and sections 6(i) and 17 of the Federal Home Loan Bank Act, by the Federal Home Loan Bank Board (acting directly or through the Federal Savings and Loan Insurance Corporation) in the case of any institution subject to any of those provisions; " (3) the Federal Credit Union Act, by the National Credit Union Administration Board with respect to any Federal credit union; " (4) subtitle IV of Title 49, by the Interstate Commerce Commission with respect to any common carrier subject to such subtitle; " (5) the Federal Aviation Act of 1958, by the Secretary of Transportation with respect to any air carrier of any foreign air carrier subject to that Act; and " (6) the Packers and Stockyards Act, 1921 (except as provided in section 406 of that Act, by the Secretary of Agriculture with respect to any activities subject to that Act. " (c) For the purpose of the exercise by any agency referred to in subsection (b) of its powers under an Act referred to in that subsection, a violation of any requirement imposed under that Act. In addition to its powers under any provision of law specifically referred to in subsection (b), each of the agencies referred to in that subsection may exercise, for the purpose of enforcing compliance with any requirement imposed under this title any other agency referred to in subsection (b) may promulgate trade regulation rules or other regulations with respect to the collection of debt collectors as defined in this title. "§ 815. Reports To Congress By The Commission " (a) Not later than one year after the effective date of this title and at one-year intervals thereafter, the Commission shall make reports to the Congress concerning the administration of its functions under this title, including such recommendations as the Commission deems necessary or appropriate,. In addition, each report of the Commission shall include its assessment of the extent to which compliance with this title is being achieved and a summary of the enforcement actions taken by the Commission under section 814 of this title. " (b) In the exercise of its functions under this title, the Commission may obtain upon request the views of any other Federal agency which exercises enforcement functions under section 814 of this title. "§ 816. Relation To State Laws "This title does not annul, alter, or affect, or exempt any person subject to the provisions of this title from complying with the laws of any State with respect to debt collection practices, except to the extent that those laws are inconsistent with any provision of this title, and then only to the extent of the inconsistency. For purposes of this section, a State law is not inconsistent with this title if the protection provided by this title. "§ 817. Exemption For State Regulation "The Commission shall be regulation exempt from the requirements of this title any class of debt collection practices within any State if the Commission determines that under the law of that State that class of debt collection practices is subject to requirements substantially similar to those imposed by this title, and that there is adequate provision for enforcement. "§ 818. Effective Date "This title takes effect upon the expiration of six months after the date of this enactment, but section 809 shall apply only with respect to debts for which the initial attempt to collect occurs after such effective date." Approved September 20, 1977 LEGISLATIVE HISTORY: Public Las 95-109 [H.R. 5294] HOUSE REPORT: No 95-131 (Comm. on Banking, Finance, an Urban Affairs) SENATE REPORT: No 95-382 (Comm. on Banking, Housing, and Urban Affairs) CONGRESSIONAL RECORD, Vol. 123 (1977): Apr. 4, considered and passed House. Aug. 5, considered and passed Senate, amended. Sept. 8, House agreed to Senate amendment. WEEKLY COMPILATION OF PRESIDENTIAL DOCUMENTS, Vol. 13, No. 39: Sept. 20, Presidential statement. AMENDMENTS: SECTION 621, SUBSECTIONS (b) (3), (b) (4) and (b) (5) were amended to transfer certain administrative enforcement responsibilities pursuant to Pub. L. 95-473, / 3(b), Oct. 17, 1978.92 Stat.166;Pub.L.95-630,TitleV. 501,November 10, 1978, 92 Stat. 3680; Pub. L. 98-443, 9(h), Oct. 4, 1984, 98 Stat, (708.) SECTION 803, SUBSECTION (6), defining "debt collector," was amended to repeal the attorney at law exemption at former Section (6) (F) and to redesignate Section 803 (6) (G) pursuant to Pub. L. 99-361, July 9, 1986, 100 Stat. 768. For legislative history, see H.R. 237, HOUSE REPORT No. 99-405 (Comm. on Banking, Finance an Urban Affairs). CONGRESSIONAL RECORD: Vol. 131 (1985): Dec. 2, considered and passed House. Vol. 132 (1986): June 26, considered and passed Senate. Know When And How To Draw The Line More than a few companies have a long history of abusing and even going beyond the limits of state and federal regulations when attempting to collect a debt. Most companies that employ such techniques can easily be put in check by explaining that you are unhappy with the unprofessional manner in which your account is being handled and you are considering filing a complaint with the Better Business Bureau, the Federal Trade Commission and/or the local Department of Consumer Affairs. If You've Been Treated Unfairly First, it should be made clear that this advice is not intended to represent or replace that of an competent attorney familiar with the laws of your individual state. If you have been the victim of an abusive bill collector you should consult with your attorney to determine if you have sufficient grounds for filing a law suit. Yes, Public Law 95-109 does provide guidelines for a civil liability suit up to $1,000 within one year of the actual incident. And as far as state laws go, they can add to the restrictions placed on creditors attempting to collect a debt, but they can not annul or reduce any of the requirements outlined in PL 95-109. You can find out about any additional state laws by contacting your state Attorney General's office. If you have been harassed but do not desire to pursue legal action, you should at least report the incident to the proper regulatory agency. In the vast majority of cases that would be the Federal Trade Commission or your Attorney General. Although the FTC will not normally intervene in an individual dispute, several complaints on a particular company can spark an investigation and put an end to unethical practices. The National FTC Headquarters can be contacted at: FTC 2121 "L" street, NW Washington, DC 20530 (202) 326-2222 Some other agencies which have jurisdiction over specific types of financial institutions may also be helpful in your situation. For example, complaints against banks should be registered with the Federal Deposit Insurance Corporation (FDIC) or the Comptroller of the Currency while Credit Unions are regulated by the National Credit Union Administration Board. If you feel you are being treated unfairly by a bank, you may contact the office of Bank Consumer Affairs which receives, investigates and disposes of consumer complaints against state-chartered banks. They are supervised by the Federal Deposit Insurance Corporation (FDIC). Call or write: FDIC Office of Bank Consumer Affairs 550 Seventeenth St. N.W. Washington, DC 20429 (202) 393-8400 (800) 424-5488 You may also contact the State Consumer Protection Agency. Too many consumer complaints to any of these agencies/organizations can spark an investigation into that particular company. Some techniques that would be grounds for a complaint would be: * Slandering your name to friends, neighbors, employer, etc. Creditors are allowed to contact such people as long as they first inform them of the nature of their calling, but to participate in name calling may be grounds for defamation of character. * Relentless and unreasonable phone campaign. Check with your attorney to see if you have grounds for harassment. The bottom line is "Know your rights." Few collection agencies bend the limits of the law out of their ignorance. Those that break the law do so because they have confidence in the ignorance of the average consumer. If you should have the unpleasant experience of being contacted by an unscrupulous bill collector in the future, put him in his place in the very beginning by explaining that you are very familiar with Public Law 95-109 and that you expect to be treated in a professional and courteous manner. You need not surrender your dignity. CHAPTER 2: HOW TO INSTANTLY STOP HARASSING CALLS AND LETTERS FROM THIRD-PARTY BILL COLLECTORS They say you owe money that you don't think you should owe. Or maybe, you owe the money but due to financial circumstances you just can't pay it right now. In the meantime, you've got third-party collection agencies harassing you and your family by phone and by mail. It's gotten to the point that you're losing sleep worrying about it. What do you do? Well, one option is to make them go away. Yes, you can instantly stop unwanted phone calls and letters by invoking Public Law 95-109 (The Fair Credit Collection Practices Act) Section 805-C. It provides that once notified in writing to cease further communication, a third party bill collector may only contact you one last time in order to inform you of what action they intend to take on behalf of their client. Normally, this will be a phone call telling you that they are going to recommend that their client file a lawsuit to recover the debt and additional fees. That may sound real scary, but the truth is that the majority of the time the collection agency will then return your file to the original creditor who often reports the debt as a charge-off on your credit file...The End. If you invoke the law very early (as soon as you get the first letter from a third-party collection agency) you may prevent an inquiry from a collection agency even showing up on your credit file or a note indicating that the account was turned over to outside collections. In other words, they may send it right back to the original creditor without spending the money to pull your credit file. This is good damage control for your credit history since either notation on your report would be considered very negative by a potential future lender. Even with the slim chance the creditor does file a law suit, it's not the end of the issue by any means. There is always room to negotiate. The reality for creditors is that judgments are costly and difficult to enforce in most states, thus unsecured loans such as credit cards, medical service, etc. are often written off as uncollectible. This may be one viable option for you to explore in order to get creditors "off your back" until you can settle the debt. A consultation with a knowledgeable attorney will brief you on the likelihood of a creditor's legal action based on your particular state's laws. Invoking the Law 1.) Make a copy of the most recent correspondence from the collection agency. 2.) Write or type a letter expressing your desire for 1) the bill collector to cease communication with you 2) your willingness to deal only with the original creditor and 3) that you are giving proper notification in accordance with PL 95-109. Include the account number assigned to you by the collection agency. (See Appendix B for a sample cease & desist letter.) 3.) Make a copy of your letter. 4.) Mail your letter and the copy of the letter they sent you in an envelope via Certified Mail - Return Receipt Requested. You must send it certified mail to prove it was received by them. This also reinforces to the collection agency that you are savy about the law. 5.) Within a couple of weeks (maximum) you should receive a green card as your receipt for delivery. File it with your copies of the other letters in case you ever need to take legal action. Of course there are other options to get bill collectors off of your back. You may consider retaining an attorney. Once your debtor is notified that you have an attorney, they may not contact you or your family further unless your attorney doesn't respond to them in a reasonable period of time. It is important to note that this method is effective for the original creditor also and not just third-party agents as covered above. The best and most honorable option in most cases would be to negotiate a settlement. Of course you don't have the money to pay them in full or you would have already done it. Try offering 10 or 20 percent of the total balance as payment in full. Most creditors would rather have something guaranteed than holding out for the entire balance and risk getting nothing. Make sure you have everything in writing including how it will be reported on your credit. Don't agree to their reporting it as a paid collection account. Instead, you insist that it say "Account closed- paid in full." Don't allow them to con you into thinking that they can't do that. They may tell you that they can't alter accurate credit history; and legally this is true. But you are not demanding them to change your payment history; you are demanding that they report the actual status of the account, "Account closed- paid in full." The attractiveness of this method is to keep your credit file as clean as possible. Again the answer is in knowing the law and the facts. When evaluating your options, consider the legitimacy of the debt, the size, age and type of debt, as well as your prognosis of your ability to repay the debt at some point in the future. Also notice that bankruptcy was not listed as an option here. Yes, it is one—probably the most common option today. Many lawyers are making BIG money selling the idea of bankruptcy as the solution to everyone's financial problems. Just open a local TV guide or shoppers news and you'll see dozens of ads, "Stop Creditor Harassment!" The reality is that the majority of bankruptcies are avoidable and bankruptcy is not as painless as it first appears. Bankruptcy should be a last resort in extreme cases where vital assets are in jeopardy. A wise negotiator can do far more good than a greedy attorney. NEGOTIATE!!! Or find an attorney who is willing to negotiate! NOTE: If you are in a critical financial situation, please read HUG Insider Report #107, Cash Now: The Uncommon Sense Guide To Raising Cash Fast & Rapid Debt Reduction. You will discover that 90 percent of the personal bankruptcies being filed today are not necessary and as little as an extra $250 month would make all the difference. CHAPTER 3: THE FAIR CREDIT BILLING ACT "THE FAIR CREDIT BILLING ACT" Public Law 93-495 Title III of the Consumer Credit Protection Act TITLE III - FAIR CREDIT BILLING "Sec. "301. "302. "303. "304. "305. "306. Short title. Declaration of purpose. Definitions of creditor and open end credit plan. Disclosure of fair credit billing rights. Disclosure of billing contact. Billing practices. "§ 301. Short Title This title may be cited as the "Fair Credit Billing Act". "§ 302. Declaration Of Purpose The last sentence of section 102 of the Truth in Lending Act (I 5 U. S.C. 160 1) is amended by striking out the period and inserting in lieu thereof a comma and the following: "and to protect the consumer against inaccurate and unfair credit billing and credit card practices." "§ 303. Definitions Of Creditor And Open End Credit Plan The first sentence of section 103 (f) of the Truth in Lending Act (15 U.S.C. 1602(f) in amended to read as follows: "The term 'creditor' refers only to creditors who regularly extend, or arrange for the extension of, credit which is payable by agreement in more than four installments or for which the payment of a finance charge is or may be required, whether in connection with loans, sales of property or services, or otherwise. For the purposes of the requirements imposed under Chapter 4 and sections 127 (a) (6), 127 (a) (7), 127 (a) (8), 127 (b) (1), 127 (b) (2), 127 (b) (3)? 127 (b) (9), and 127 (b) (I 1) of Chapter 2 of this Title, the term 'creditor' shall also include card issuers whether or not the amount due is payable by agreement in more than four installments or the payment of a finance charge is or may be required, and the Board shall, by regulation, apply these requirements to such card issuers, to the extent appropriate, even though the requirements are by their terms applicable only to creditors offering open end credit plans. "§ 304. Disclosure Of Fair Credit Billing Rights " (a) Section 127 (a) of the Truth in Lending Act (I 5 U. S.C. 1637(a) is amended by adding to the end thereof a new paragraph as follows: " (8) A statement, in a form prescribed by regulations of the Board of the protection provided by sections 161 and 170 to an obligor and the creditor's responsibilities under sections 162 and 170. With respect to each of two billing cycles per year, at semiannual intervals, the creditor shall transmit such statement to each obligor to whom the creditor is required to transmit a statement pursuant to section 127 (b) for such billing cycle." " (b) Section 127 (c) of such Act (15 U.S.C. 1637 (c) is amended to read: " (c) In the case of any existing account under an open end consumer credit plan having an outstanding balance of more than $1 at or after the close of the creditor's first full billing cycle under the plan after the effective date of subsection (a), to the extent applicable and not previously disclosed, shall be disclosed in a notice mailed or delivered to the obligor not later than the time of mailing the next statement required by subsection(b)." "§ 305. Disclosure Of Billing Contact Section 127 (b) of the Truth in Lending Act (15 U.S.C. 1637 (b) is amended by adding at the end thereof a new paragraph as follows: " (11) The address to be used by the creditor for the purpose of receiving billing inquiries from the obligor." Layperson's Summary This next section, Section 306, is the primary reason this law was included in this reference. If you ever have a question about billing, or how your payment is suppose to be handled, you will find it here. "§ 306. Billing Practices The Truth in Lending Act (15 U.S.C. 1601-1665) is amended by adding at the end thereof a new chapter as follows: CHAPTER 4 - CREDIT BILLING " Sec. " 161. Correction of billing errors. " 162. Regulation of credit reports. " 163. Length of billing period. " 164. Prompt crediting of payments. " 165. Crediting excess payments. " 166. Prompt notification of returns. " 167. Use of cash discounts. " 168. Prohibition of tie-in services. " 169. Prohibition of offsets. " 170. Rights of credit card customers. " 171. Relation to State laws. "§ 161. Correction Of Billing Errors " (a) If a creditor, within sixty days after having transmitted to an obligor a statement of the obligor's account in connection with an extension of consumer credit, receives at the address disclosed under section 127 (b) (I 1) a written notice (other than notice on a payment stub or other payment medium supplied by the creditor if the creditor so stipulates with the disclosure required under section 127 " (a)(8) from the obligor in which the obligor" (1) sets forth or otherwise enables the creditor to identify the name and account number (if any) of the obligor, " (2) indicates the obligor's belief that the statement contains a billing error and the amount of such billing error, and extent applicable) that the statement contains a billing error, the creditor shall, unless the obligor has, after giving such written notice and before the expiration of the time limits herein specified, agreed that the statement was correct" (3) sets forth the reasons for the obligor's belief (to the extent applicable) that the statement contains a billing error, the creditor shall, unless the obligor has, after giving such written notice and before the expiration of the time limits herein specified. agreed that the statement was correct" (A) not later than thirty days after the receipt of the notice, send a written acknowledgment thereof to the obligor, unless the action required in subparagraph (B) is taken within such thirty-day period, and " (B) not later than two complete billing cycles of the creditor (in no event later than ninety days) after the receipt of the notice and prior to taking any action to collect the amount, or any part thereof, indicated by the obligor under paragraph (2) either" (i) make appropriate corrections in the account of the obligor, including the crediting of any finance charges on amounts erroneously billed, and transmit to the obligor a notification of such corrections and the creditor's explanation of any change in the amount indicated by the obligor under paragraph (2) and, if any such change is made and the obligor so requests, copies of documentary evidence of the obligor's indebtedness; or " (ii) send a written explanation or clarification to the obligor, after having conducted an investigation, setting forth to the extent applicable the reasons why the creditor believes the account of the obligor was correctly shown in the statement and, upon request of the obligor, provide copies of documentary evidence of the obligor's indebtedness. In the case of a billing error where the obligor alleges that the creditor's billing statement reflects goods not delivered to the obligor or his designee in accordance with the agreement made at the time of the transaction, a creditor may not construe such amount to be correctly shown unless he deten-nines that such goods were actually delivered, mailed, or otherwise sent to the obligor and provides the obligor with a statement of such determination. " After complying with the provisions of this subsection with respect to an alleged billing error, a creditor has no further responsibility under this section if the obligor continues to make substantially the same allegation with respect to such error. " (b) For the purpose of this section, a 'billing error' consists of any of the following: " (1) A reflection on a statement of an extension of credit which was not make to the obligor, or, if made, was not in the amount reflected on such statement. " (2) A reflection on a statement of an extension of credit for which the obligor requests additional clarification including documentary evidence thereof " (3) A reflection on a statement of goods or services not accepted by the obligor or his designee or not delivered to the obligor or his designee in accordance with the agreement made at the time of a transaction. " (4) The creditor's failure to reflect properly on a statement a payment made by the obligor or a credit issued tot he obligor. " (5) A computation error or similar error of an accounting nature of the creditor on a statement. " (6) Any other error described in regulations of the Board. " (c) For the purposes of this section, 'action to collect the amount or any part thereof, indicated by an obligor under paragraph (2)'does not include the sending of statements of account to the obligor following written notice from the obligor as specified under subsection (a), if"(1) the obligor's account is not restricted or closed because of the failure of the obligor to pay the amount indicated under paragraph (2) of subsection (a), and "(2) the creditor indicates the payment of such amount is not required pending the creditor's compliance with this section. " Nothing in this section shall be construed to prohibit any action by a creditor to collect any amount which has not been indicated by the obligor to contain a billing error. " (d) Pursuant to regulations of the Board, a creditor operating an open end consumer credit plan may not, prior to the sending of the written explanation or clarification required under paragraph (B) (ii), restrict or close an account with respect to which the obligor has indicated pursuant to subsection (a) that he believes such account to contain a billing error solely because of the obligor's failure to pay the amount indicated to be in error. Nothing in this subsection shall be deemed to prohibit a creditor from applying against the credit limit on the obligor's account the amount indicated to be in error. " (e) Any creditor who fails to comply with the requirements of this section or section 162 forfeits any right to collect from the obligor the amount indicated by the obligor under paragraph (2) of subsection (a) of this section, and any finance charges thereon, except that the amount required to be forfeited under this subsection may not exceed $50. Layperson's Summary Section 161 - Correction of Billing Errors If you find what you believe to be a billing error in a statement from your creditor, you must notify the creditor of the amount and the reason you believe it is wrong. Do so in writing. The creditor has 90 days to investigate and correct the matter or tell you that they believe it is correct. You can then request proof, (copies of original invoices, etc.) that would prove the amount is correct. While the matter is in dispute, the creditor can not pursue collecting the amount until the dispute is resolved and they can not freeze or close your account simply because you claim an error. However, if the account is a revolving charge account, the amount in dispute can remain charged against your credit limit until the investigation is complete; and once the creditor has supplied you with proof, then they have fulfilled this section of the law and can demand payment. "§ 162. Regulation Of Credit Reports " (a) After receiving a notice from an obligor as provided in section 161 (a), a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor's credit rating or credit standing because of the obligor's failure to pay the amount indicated by the obligor under section 161 (a) (2), and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 161 and has allowed the obligor the same number of days (not less than ten) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. " (b) If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection (a) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 161 (a) (2), unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. " (c) A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection (b) to the parties to whom such delinquencies were initially reported. Layperson's Summary Section 162 - Regulation of Credit Reports A creditor can not report a disputed amount negatively on your credit file. As a matter of fact, they can't even threaten to do so. The creditor must give you a minimum of 10 days to make payment or provide response once they have sent you written notice that the investigation regarding your dispute is complete. If you still dispute the amount, the creditor can report it as unpaid, but must also report that it is being disputed. They must also tell you who they are reporting that information to. Further, they must update its reported status if the dispute is resolved. "§ 163. Length Of Billing Period " (a) If an open end consumer credit plan provides a time period within which an obligor may repay any portion of the credit extended without incurring an additional finance charge, such additional finance charge may not be imposed with respect to such portion of the credit extended for the billing cycle of which such period is a part unless a statement which includes the amount upon which the finance charge for that period is based was mailed at lest fourteen days prior to the date specified in the statement by which payment must be made in order to avoid imposition of that finance charge. " (b) Subsection (a) does not apply in any case where a creditor has been prevented, delayed, or hindered in making timely mailing or delivery of such periods statement within the time period specified in such subsection because of an act of God, war, natural disaster, strike, or other excusable or justifiable cause, as determined under regulations of the Board. Layperson's Summary Section 163 - Length of Billing Period Look at the date on the postmark of your billing statement. If your account is one on which no finance charge or other charge is added before a certain due date, then creditors must mail their statements at least 14 days before payment is due—unless their is an earthquake, postal strike, war breaks out or something of similar magnitude. "§ 164. Prompt Crediting Of Payments "Payments received from an obligor under an open end consumer credit plan by the creditor shall be posted promptly to the obligor's account as specified in regulations of the Board. Such regulations shall prevent a finance charge from being imposed on any obligor if the creditor has received the obligor's payment in readily identifiable form in the amount, manner, location, and time indicated by the creditor to avoid the imposition thereof. Layperson's Summary Section 164 - Prompt Crediting of Payments Look at the payment date entered on the statement. Creditors must credit payment on the day it arrives, as long as you pay according to payment instructions. This means, for example, sending your payment to the address listed on the bill. "§ 165. Crediting Excess Payments "Whenever an obligor transmits funds to a creditor in excess of the total balance due on an open end consumer credit account, the creditor shall promptly (1) upon request of the obligor refund the amount of the overpayment, or (2) credit such amount to the obligor's account. Layperson's Summary Section 165 - Crediting Excess Payments If a credit balance results on your account (for instance, because you pay more than the amount you owe, or you return a purchase and the purchase price is credited to you account), the creditor must make a refund to you. The refund must be made within 7 business days after your written request, or automatically if the credit balance is still in existence after six months. "§ 166. Prompt Notification Of Returns "With respect to any sales transaction where a credit card has been used to obtain credit, where the seller is a person other than the card issuer, and where the seller accepts or allows a return of the goods or forgiveness of a debit for services which were the subject of such sale, the seller shall promptly transmit to the credit card issuer, a credit statement with respect thereto and the credit card issuer shall credit the account of the obligor for the amount of the transaction. "§ 167. Use Of Cash Discounts " (a) With respect to credit card which may be used for extensions of credit in sales transactions in which the seller is a person other than the card issuer, the card issuer may not, by contract or otherwise, prohibit any such seller from offering a discount to a cardholder to induce the cardholder to pay by cash, check, or similar means rather than use a credit card. " (b) With respect to any sales transaction, any discount not in excess of 5 per centum offered by the seller for the purpose of inducing payment by cash, check, or other means not involving the use of a credit card shall constitute a finance charge as determined under section 106m if such discount is offered to all prospective buyers and its availability is disclosed to all prospective buyers clearly and conspicuously in accordance with regulations of the Board. "§ 168. Prohibition Of Tie-In Services "Notwithstanding any agreement to the contrary, a card issuer may not require a seller, as a condition to participating in a credit card plan, to open an account with or procure any other service from the card issuer or its subsidiary or agent. "§ 169. Prohibition Of Offsets " (a) A card issuer may not take any action to offset a cardholder's indebtedness arising in connection with a consumer credit transaction under the relevant credit card plan against funds of the cardholder held on deposit with the card issuer unless" (1) such action was previously authorized in writing by the cardholder in accordance with a credit plan whereby the cardholder agrees periodically to pay debts incurred in his open end credit account by permitting the card issuer periodically to deduct all or a portion of such debt from the cardholder's deposit account, and " (2) such action with respect to any outstanding disputed amount not be taken by the card issuer upon request of the cardholders " In the case of any credit card account in existence on the effective date of this section, the previous written authorization referred to in clause (1) shall not be required until the date (after such effective date) when such account is renewed, but in no case later than one year after such effective date. Such written authorization shall be deemed to exist if the card issuer has previously notified the cardholder that the use of his credit card account will subject any funds which the card issuer holds in deposit accounts of such cardholder to offset against any amounts due and payable on his credit card account which have not been paid in accordance with the terms of the agreement between the card issuer and the cardholders " (b) This section does not alter or affect the right under State law of a card issuer to attach or otherwise levy upon funds of a cardholder held on deposit with the card issuer if that remedy is constitutionally available to creditors generally. Layperson's Summary Section 169 - Prohibition of Offsets The institution that issues you a credit card may not seize your savings or other accounts if you fail to pay the credit card—unless the credit card agreement makes provision for it, or your state laws makes it legal. "§ 170. Rights Of Credit Card Customers " (a) Subject to the limitation contained in subsection (b), a card issuer who has issued a credit card to a cardholder pursuant to an open end consumer credit plan shall be subject to all claims (other than tort claims) and defenses arising out of any transaction in which the credit card is used as a method of payment or extension of credit if (1) the obligor has made a good faith attempt to obtain satisfactory resolution of a disagreement or problem relative to the transaction from the person honoring the credit card; (2) the amount of the initial transaction exceeds $50; and (3) the place where the initial transaction occurred was in the same State as the mailing address previously provided by the cardholder or was within 100 miles from such address, except that the limitations set forth in clauses (2) and (3) with respect to an obligor's right to assert claims and defenses against a card issuer shall not be applicable to any transaction in which the person honoring the credit card (A) is the same person as the card issuer, (B) is controlled by the card issuer, (C) is under direct or indirect common control with the card issuer, (D) is a franchised dealer in the card issuer's products or services, or (E) had obtained the order for such transaction through a mail solicitation made by or participated in by the card issuer in which the cardholder is solicited to enter into such transaction by using the credit card issued by the card issuer. " (b) The amount of claims or defenses asserted by the cardholder may not exceed the amount of credit outstanding with respect to such transaction at the time the cardholder first notifies the card issuer of the person honoring the credit card of such claim or defense. For the purpose of determining the amount of credit outstanding in the preceding sentence, payments and credits to the cardholder's account are deemed to have been applied, in the order indicated, to the payment of- (1) late charges in the order of their entry to the account; (2) finance charges in order of their entry to the account; and (3) debits to the account other than those set forth above, in the order in which each debit entry to the account was made. Layperson's Summary Section 170 - Rights of Credit Card Customers Your credit card issuer must credit you any amount over $50 for services or products returned or where a good faith attempt was made by you to resolve a dispute with the merchant—provided: 1) the transaction was within 100 miles of your listed billing address; and 2) the merchant and the card issuer are not the same company nor does the issuer have any control over, or supply products to the merchant. A subject related to this issue is that of lost or stolen credit cards which are covered under the Truth in Lending Act. Under the law, you do not have to pay for charges made after you notify the card company of the missing card. So keep a list of your credit card numbers handy and notify issuers immediately if your card is lost or stolen. Even if someone runs up hundreds of dollars in charges before you notify the issuer of the card, your liability is limited to $50 on each card. IMPORTANT: It's important to be aware of the potential risk in using an EFT card (Electronic Fund Transfer), which differs from the risk on a credit card. On lost or stolen credit cards, your loss is limited to $50 per card. On an EFT card, your liability for unauthorized withdrawal can vary. Your loss is limited to $50 if you notify the financial institution within two business days after learning of loss or theft of your card or code. But you could lose as much as $500 if you don't tell the issuer within two business days after learning of the missing card. If you do not report an unauthorized transfer that appears on your statement within 60 days after the statement is mailed to you, you risk unlimited loss on transfers made after the 60-day period "§ 171. Relation To Sate Laws " (a) This chapter does not annul, alter, or affect, or exempt any person subject to the provisions of this chapter from complying with, the laws of any state with respect to credit billing practices, except to the extent that those laws are inconsistent with any provision of this chapter if the Board determines that such law gives greater protection to the consumer. " (b) The Board shall by regulation exempt from the requirements of his chapter any class of credit transactions within any State if it determines that under the law of that State that class of transactions is subject to requirements substantially similar to those imposed under this chapter or that such law gives greater protection to the consumer, and that there is adequate provision for enforcement." "§ 307. Conforming Amendments (a)The table of chapters of the Truth in Lending Act is amended by adding immediately under item 3 the following: "4. CREDIT BILLING........................................................ 161 " (b)Section 11 (d) of such Act (15 U.S.C. 1610 (d) is amended by striking out "and 130" and inserting in lieu thereof a comma and the following: " 1 30, and 166". " (c) Section 121 (a) of such Act (15 U.S.C.. 1610 (d) is amended" (1 )by striking out "and upon whom a finance charge is or may be imposed"; and " (2) by inserting "or chapter 4" immediately after "this chapter". " (d) Section 121 (b) of such Act (15 U.S.C. 1631 (b) ) is amended by inserting "or chapter 4" immediately after "this chapter". " (e) Section 122 (a) of such Act (15 U.S.C. 1632 (a)) is amended by inserting "or chapter 4" immediately after "this chapter". " (f) Section 122 (b) of such Act (15 U.S.C. 1632 (b) ) is amended by inserting "or chapter 4" immediately after "this chapter". "§ 308. Effective Date This title takes effect upon the expiration of one year after the date of its enactment. CHAPTER 4: THE EQUAL CREDIT OPPORTUNITY ACT "THE EQUAL CREDIT OPPORTUNITY ACT" The Consumer Credit Protection Act (Public Law 90-321) was amended by adding at the end thereof a new title VII: "TITLE VII - EQUAL CREDIT OPPORTUNITY "Sec. "701. "702. "703. "704. "705. "706. "707. "708. "709. Prohibited discrimination. Definitions. Regulations. Administrative enforcement. Relation to State laws. Civil liability. Annual reports to Congress. Effective date. Short title. "§ 701. Prohibited Discrimination; Reasons For Adverse Action " (a) It shall be unlawful for any creditor to discriminate against any applicant, with respect to any aspect of a credit transaction" (1) on the basis of race, color, religion, national origin, sec or marital status, or age (provided the applicant has the capacity to contract): " (2) because all or part of the applicant's income derives from any public assistance program: or " (3) because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. " (b) It shall not constitute discrimination for purposes of this title for a creditor" (1) to make an inquiry of marital status if such inquiry is for the purpose of ascertaining the creditor's rights and remedies applicable to the particular extension of credit and not to discriminate in a determination of creditworthiness; " (2) to make an inquiry of the applicant's age or of whether the applicant's income derives from any public assistance program if such inquiry is for the purpose of determining the amount and probable continuance of income levels, credit history, or other pertinent element of creditworthiness as provided in regulations of the Board: " (3) to use any empirically derived credit system which considers age if such system is demonstrably and statistically sound in accordance with regulations of the Board, except that in the operation of such system of the age of an elderly applicant may not be assigned a negative factor or value; or " (4) to make an inquiry or to consider the age of an elderly applicant when the age of such applicant is to be used by the creditor in the extension of credit in favor of such applicant. " (c) It is not a violation of this section for a creditor to refuse to extend credit offered pursuant to- " (1) any credit assistance program expressly authorized by law for an economically disadvantaged class of persons: " (2) any credit assistance program administered by a nonprofit organization for its members or an economically disadvantaged class of persons; or " (3) any special purpose credit program offered by a profitmaking organization to meet special social needs which meets standards prescribed in regulations by the Board: if such refusal is required by or made pursuant to such program. " (d) (1) Within thirty days (or such longer reasonable time as specified in regulations of the Board for any class of credit transaction) after receipt of a completed application for credit, a creditor shall notify the applicant of its action on the application. " (2) Each applicant against whom adverse action is taken shall be entitled to a statement of reasons for such action from the creditor. A creditor satisfies this obligation by " (A) providing statements of reasons in writing as a matter of course to applicants against whom adverse action is taken; or " (B) giving written notification of adverse action which discloses (i) the applicant's right to a statement of reasons within thirty days after receipt by the creditor of a request made within sixty days after such notification, and (ii) the identity of the person or office from which such statement may be obtained. Such statement may be given orally if the written notification advises the applicant of his right to have the statement of reasons confirmed in writing on written request. " (3) A statement of reasons meets the requirements of this section only if it contains the specific reasons for the adverse action taken. " (4) Where a creditor has been requested by a third party to make a specific extension of credit directly or indirectly to an applicant, the notification and statement of reasons required by this subsection may be made directly by such creditor, or indirectly through the third party, provided in either case that the identity of the creditor is disclosed. " (5) The requirements of paragraph (2), (3), or (4) may be satisfied by verbal statements or notifications in the case of any creditor who did not act on more that one hundred and fifty applications during the calendar year preceding the calendar year in which the adverse action is taken, as determined under regulations of the Board. " (6) For purposes of this subsection, the term 'adverse action' means a denial or revocation of credit, a change in the terms of an existing credit arrangement, or a refusal to grant credit in substantially the amount or on substantially the terms requested. Such term does not include a refusal to extend additional credit under an existing credit arrangement where the applicant is delinquent or otherwise in default, or where such additional credit would exceed a previously established credit limit." (Amended by Act of 3/23/76, P.L. 94-239, eff. 3/23/77.) Layperson's Summary Section 701 - Prohibited Discrimination The Equal Credit Opportunity Act does not guarantee that you will get credit. You must still pass the creditor's tests of creditworthiness. But the creditor must apply these tests fairly, impartially, and without discriminating against you on any of the following grounds: age, gender, marital status, race, color, religion, national origin, because you receive public income such as veterans' benefits, welfare or Social Security, or because you exercise your rights under Federal credit laws such as filing a billing error notice with a creditor. This means that a creditor may not use any of those grounds as a reason to: 1) discourage you from applying for a loan; 2) refuse you a loan if you qualify; or 3) lend you money on terms different from those granted another person with similar income, expenses, credit history, and collateral. Under the law, you must be notified within 30 days after your application has been completed whether your loan has been approved or not. If credit is denied, this notice must be in writing and it must explain the specific reasons why your application was denied—or tell you of your right to ask for an explanation. You have the same rights if an account you have is closed. NOTE: Regulation B of the Equal Credit Opportunity Act goes into great detail about prohibited discrimination. You will find it in its entirety in Chapter 5, along with a layperson's summary. "§ 702. Definitions " (a) The definitions and rules of construction set forth in this section are applicable for the purposes of this title. " (b) The term 'applicant' means any person who applies to a creditor directly for an extension, renewal, or continuation of credit, or applies to a creditor indirectly by use of an existing credit plan for an amount exceeding a previously established credit limit. " (c) The term 'Board' refers to the Board of Governors of the Federal Reserve System. " (d) The term 'credit' means the right granted by a creditor to a debtor to defer payment of debt or to incur debts and defer its payment or to purchase property or services and defer payment therefore. " (e) The term 'creditor' means any person who regularly arranges for the extension, renewal, or continuation of credit; or any assignee of an original creditor who participates in the decision to extend, renew, or continue credit. " (f)) The term 'person' means a natural person, a corporation, government or governmental subdivision agency, trust, estate, partnership, cooperative, or association. " (g) Any reference to any requirement imposed under this title or any provision thereof includes reference to the regulations of the Board under this title or the provision thereof in question. "§ 703. Regulations " (a) The Board shall prescribe regulations to carry out the purposes of this title. These regulations may contain but are not limited to such classifications, differentiation, or other provision, and may provide for such adjustments and exceptions for any class of transactions, as in the judgment of the Board are necessary or proper to effectuate the purposes of this title, to prevent circumvention or evasion thereof, or to facilitate or substantiate compliance therewith. Such regulations shall be prescribed as soon as possible after the date of enactment of this act, but in no event later than the effective date of this Act. In particular, such regulations may exempt from one or more of the provisions of this title any class of transactions not primarily for personal, family, or household purposes., if the Board makes an express finding that the application of such provision or provisions would not contribute substantially to carrying out the purposes of this title. " (b) The Board shall establish a Consumer Advisory Council to advise and consult with it in the exercise of its functions under the Consumer Credit Protection Act and to advise and consult with it concerning other consumer related matters it may place before the Council. In appointing the members of the Council, the Board shall seek to achieve a fair representation of the interests of creditors and consumers. The Council shall meet from time to time at the call of the Board. Members of the Council who are not regular full-time employees of the United States shall, while attending meetings of such Council, be entitled to receive compensation at a rate fixed by the Board, but not exceeding $100 per day, including travel time. Such members may be allowed travel expenses, including transportation and subsistence, while away from their homes or regular place of business. (Amended by Act of 3/23/76, P.L. 94-239, eff. 3/23/77.) "§ 704. Administrative Enforcement " (a) Compliance with the requirements imposed under this title shall be enforced under: " (1) Section 8 of the Federal Deposit Insurance Act, in the case of " (A) national banks, by the Comptroller of the Currency, " (B) member banks of the Federal Reserve System (other than national banks), by the Board, " (C) banks insured by the Federal Deposit Insurance Corporation (other than members of the Federal Reserve System), by the Board of Directors of the Federal Deposit Insurance Corporation. " (2) Section 5 (d) of the Home Owners' Loan Act of 1933, section 407 of the National Housing Act, and sections 6 (i) and 17 of the Federal Home Loan Bank Act, by the Federal Home Loan Bank Board (acting directly or through the Federal Savings and Loan Insurance Corporation), in the case of any institution subject to any of those provisions. " (3) The Federal Credit Union Act, by the Administrator of the National Credit Union Administration with respect to any Federal Credit Union. " (4) The Acts to regulate commerce, by the Interstate Commerce Commission with respect to any common carrier subject to those Acts. " (5) The federal Aviation Act of 1958, by the Civil Aeronautics Board with respect to any air carrier or foreign air carrier subject to that Act. " (6) The packers and Stockyards Act, 1921 (except as provided in section 406 of that Act), by the Secretary of Agriculture with respect to any activities subject to that Act. " (7) The Farm Credit Act of 197 1, by the Farm Credit Administration with respect to any Federal land bank, Federal land bank association, Federal intermediate credit bank, and production credit association; " (8) The securities Exchange Act of 1934, by the Securities and Exchange Commission with respect to brokers an dealers; and " (9) The Small Business Investment Act of 1958, by the Small Business Administration, with respect to small business investment companies. " (b) For the purpose of the exercise by any agency referred to in subsection (a) of its powers under any Act referred to in that subsection, a violation of any requirement imposed under this title shall be deemed to be a violation of a requirement imposed under that Act. In addition to its powers under any provision of law specifically referred to in subsection (a), each of the agencies referred to in that subsection may exercise for the purpose of enforcing compliance with any requirement imposed under this title, any other authority conferred on it by law. The exercise of the authorities of any of the agencies referred to in subsection (a) for the purpose of enforcing compliance with any requirement imposed under this title shall in no way preclude the exercise of such authorities for the purpose of enforcing compliance with any other provision of law not relating to the prohibition of discrimination on the basis of sex or marital status with respect to any aspect of a credit transaction. " (c) Except to the extent that enforcement of the requirements imposed under this title is specifically committed to some other Government agency under subsection (a), the Federal Trade Commission shall enforce such requirements. For the purpose of the exercise by the Federal Trade Commission Act, a violation of any requirement imposed under this title shall be deemed a violation of a requirement imposed under that Act. All of the functions and powers of the Federal Trade Commission under the Federal Trade Commission Act are available to the Commission to enforce compliance by any person with the requirements imposed under this title, irrespective whether that person is engaged in commerce of meets any other jurisdictional tests in the Federal Trade Commission Act including the power to enforce any Federal Reserve Board regulation promulgated under this title in the same manner as if the violation had been a violation of a Federal Trade Commission trade regulation rule. " (d) The authority of the Board to issue regulations under this title does not impair the authority of any other agency designated in this section to make rules respecting its own procedures in enforcing compliance with requirements imposed under this title. "§ 705. Relation To State Laws " (a) A request for the signature of both parties to a marriage for the purpose of creating valid lien, passing clear title, waiving inchoate rights to property, or assigning earnings, shall not constitute discrimination under this title; Provided, however. That this provision shall not be construed to permit a creditor to take sex or marital status into account in connection with the evaluation of creditworthiness of any applicant. " (b) Consideration or application of State property laws directly or indirectly affecting creditworthiness shall not constitute discrimination for purposes of this title. " (c) Any provision of State law which prohibits the separate extension of consumer credit to each party to a marriage shall not apply in any case where each party to a marriage voluntarily applies for separate credit from the same creditor: Provided, That in any case where such a State law is so preempted, each party to the marriage shall be solely responsible for the debt so contracted. " (d) When each party to a marriage separately and voluntarily applies for and obtains separate credit accounts with the same creditor, those accounts shall not be aggregated or otherwise combined for purposes of determining permissible finance charges or permissible finance charges or permissible loan ceilings under the laws of any State or of the United States. " (e) Where the same act or omission constitutes a violation of this title and of applicable State law, a person aggrieved by such conduct may bring a legal action to recover monetary damages either under this title or under such State law, but not both. This election of remedies shall not apply to court actions in which the relief sought does not include monetary damages or to administrative actions. " (f) This title does not annul, alter, or affect, or exempt any person subject to the provisions of this title from complying with, the laws of any State with respect to credit discrimination, except to the extent that those laws are inconsistent with any provision of this title if the Board determines that such law gives greater protection to the applicant. " (g) The Board shall by regulation exempt from the requirements of sections 701 and 702 of this title any class of credit transactions within any State if it determines that under the law of that State that class of transactions is subject to requirements substantially similar to those imposed under this title or that such law gives greater protection to the applicant, and that there is adequate provision for enforcement. Failure to comply with any requirement of such State law in any transaction so exempted shall constitute a violation of this title for the purposes of section 705. (Amended by Act of 3/23/76, P.L. 94-239, eff. 3/23/77.) "§ 706. Civil Liability " (a) Any creditor who fails to comply with any requirement imposed under this title shall be liable to the aggrieved applicant for any actual damages sustained by such applicant acting either in an individual capacity or as a member of class. " (b) Any creditor, other than a government or governmental subdivision or agency, who fails to comply with any requirement imposed under this title shall be liable to the aggrieved applicant for punitive damages in an amount not greater than $10,000, in addition to any actual damages provided in subsection (a), except that in the case of a class action the total recovery under this subsection shall not exceed the lesser of $500,000 or I per centum of the net worth of the creditor. In determining the amount of such damages in any action, the court shall consider, among other relevant factors, the amount of any actual damages awarded, the frequency and persistence of failures of compliance by the creditor, the resources of the creditor, the number of persons adversely affected, and the extent to which toe creditor's failure of compliance was intentional. " (c) Upon application by an aggrieved applicant, the appropriate United States district court or any other court of competent jurisdiction may grant such equitable and declaratory relief as is necessary to enforce the requirements imposed under this title. " (d) In the case of any successful action under subsection (a), (b), or (c)., the costs of the action, together with a reasonable attorney's fee as determined by the court, shall be added to any damages awarded by the court under such subsection. " (e) No provision of this title imposing liability shall apply to any act done or omitted in good faith in conformity with any official rule, regulation, or interpretation thereof by the Board or in conformity with any interpretation or approval by an official or employee of the Federal Reserve System duly authorized by the Board to issue such interpretations or approvals under such procedures as the Board may prescribe therefor, notwithstanding that after such act or omission has occurred, such rule, regulation, interpretation, or approval is amended, rescinded, or determined by judicial or other authority to be invalid for any reason. " (f) Any action under this section may be brought in the appropriate United States district court without regard to the amount in controversy, or in any other court of competent jurisdiction. No such action shall be brought later than two years from the date of the occurrence of the violation, except that " (1) whenever any agency having responsibility for administrative enforcement under section 704 commences an enforcement proceeding within two years from the date of the occurrence of the violation. " (2) whenever the Attorney General commences a civil action under this section within two years from the date of the occurrence of the violation, then any applicant who has been a victim of the discrimination which is the subject of such proceeding or civil action may bring an action under this section not later than one year after the commencement of that proceeding or action. " (g) The agencies having responsibility for administrative enforcement under section 704, if unable to obtain compliance with section 701, are authorized to refer the matter to the Attorney General with recommendation that an appropriate civil action be instituted. " (h) When a matter is referred to the Attorney General pursuant to subsection (g), or whenever he has reason to believe that one or more creditors are engaged in a pattern or practice in violation of this title, the Attorney General may bring a civil action in any appropriate United States district court for such relief as may be appropriate, including injunctive relief. " (i) No person aggrieved by a violation of this title and by a violation of section 805 of the Civil Rights Act of 1968 shall recover under this title and section 812 of the Civil Rights Act of 1968, it such violation is based on the same transaction. " (j) Nothing in this title shall be construed to prohibit the discovery of a creditor's credit granting standards under appropriate discovery procedures in the court or agency in which an action or proceeding is brought.. (Amended by Act of 3/23/76, P.L. 94-239, eff. 3/23/77.) "§ 707. Annual Reports To Congress "Not later than February I of each year after 1976, the Board and the Attorney General shall, respectively, make reports to the Congress concerning the administration of their functions under this title, including such recommendations as the Board and the Attorney General, respectively, deem necessary or appropriate. In addition, each report of the Board shall include its assessment of the extent to which compliance with the requirements of this title is being achieved, and a summary of the enforcement actions taken by each of the agencies assigned administrative enforcement responsibilities under section 704. (Amended by Act of 3/23/76, P.L. 94-239, eff. 3/23/77.) "§ 708. Effective Date "This title takes effect upon the expiration of one year after the date of its enactment. The amendments made by the Equal Credit Opportunity Act Amendments of 1976 shall take effect on the date of enactment thereof and shall apply to any violation occurring on or after such date, except that the amendments made to section 701 of the Equal Credit Opportunity Act shall take effect 12 months after the date of enactment. 3/23/77.) (Amended by Act of 3/23/76, P.L. 94-239, eff. "§ 709. Short Title "This title may be cited as the 'Equal Credit Opportunity Act." CHAPTER 5: REGULATION "B" OF THE EQUAL CREDIT OPPORTUNITY ACT Regulation B Part 202-Equal Credit Opportunity (12CFR, Part 202, Fed. Reg. 48018) Sec. 202.1 Authority, scope, and purpose. 202.2 Definitions. 202.3 Limited exceptions for certain classes of transactions. 202.4 General rule prohibiting discrimination. 202.5 Rules concerning taking of applications. 202.6 Rules concerning evaluation of applications. 202.7 Rules concerning extensions of credit. 202.8 Special purpose credit programs. 202.9 Notifications. 202.10 Furnishing of credit information. 202.11 Relation to state law. 202.12 Record retention. 202.13 Information for monitoring purposes. 202.14 Enforcement, penalties, and liabilities. Appendix A: Federal Enforcement Agencies "§ 202.1 Authority, Scope, And Purpose " (a) Authority and Scope This regulation is issued by the Board of Governors of the Federal Reserve System pursuant to title VII (Equal Credit Opportunity Act) of the Consumer Credit Protection Act, as amended (15 U.S.C. 1601 et seq.). Except as otherwise provided herein, the regulation applies to all persons who are creditors, as defined in 202.2(l). Information collection requirements contained in this regulation have been approved by the Office of Management and Budget under the provisions of 44 U.S.C. 3501 et seq. and have been assigned OMB No. 7100-0201. " (b) Purpose The purpose of this regulation is to promote the availability of credit to all creditworthy applicants without regard to race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity to contract); to the fact that all or part of the applicant's income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The regulation prohibits creditor practices that discriminate on the basis of any of these factors. The regulation also required creditors to notify applicants of action taken on their applications; to report credit history in the names of both spouses on an account; to retain records of credit applications; and to collect information about the applicant's race and other personal characteristics in applications for certain dwelling related loans. "§ 202.2 Definitions For the purposes of this regulation, unless the context indicates otherwise, the following definitions apply. " (a) Account means an extension of credit. When employed in relation to an account, the word use refers only to an open-end credit. " (b) Act means the Equal Credit Opportunity Act (title VII of the Consumer Credit Protection Act). " (c) Adverse Action. " (1) The term means: " (i) A refusal to grant credit in substantially the amount or on substantially the terms requested in an application unless the creditor makes a counteroffer (to grant credit in a different amount or on other terms) and the applicant uses or expressly accepts the credit offered; " (ii) A termination of an account or an unfavorable change in the terms of an account that does not affect all or a substantial portion of a class of the creditor's accounts; or " (iii) A refusal to increase the amount of credit available to an applicant who has made an application for an increase. " (2) The term does not include: " (i) A change in the terms of an account expressly agreed to by an applicant; " (ii) Any action or forbearance relating to an account taken in connection with inactivity, default, or delinquency as to that account; " (iii) A refusal or failure to authorize an account transaction at a point of sale, or loan, except when the refusal is a termination or an unfavorable change in the terms of an account that does not affect all or a substantial portion of a class of the creditor's accounts, or when the refusal is a denial of an application for an increase in the amount of credit available under the account; " (iv) A refusal to extend credit because applicable law prohibits the credit from extending the credit request; or " (v) A refusal to extend credit because the creditor does not offer the type of credit or credit plan requested. " (3) An action that falls within the definition of both paragraphs (c) (1) and (c) (2) of this section is governed by paragraph (c) (2). " (d) Age refers only to the age of natural persons and means the number of fully elapsed years from the date of an applicant's birth. " (e) Applicant means any person who requests or who has received an extension of credit from a creditor, and includes any person who is or may become contractually liable regarding an extension of credit. For purposes of 202.7(d), the term includes guarantors, sureties, endorsers, and similar parties. " (f) Application means an oral or written request for an extension of credit that is made in accordance with procedures established by a creditor for the type of credit requested. The term does not include the use of an account or line of credit to obtain an amount of credit that is within a previously established credit limit. A completed application means an application in connection with which a creditor has received all the information that the creditor regularly obtains and considers in evaluating applications for the amount and type of credit requested from the applicant, and any additional information requested from the applicant, and any approvals or reports by governmental agencies or other persons that are necessary to guarantee, insure, or provide security for the credit or collateral. The creditor shall exercise reasonable diligence in obtaining such information. " (g) Board means the Board of Governors of the Federal Reserve System. " (h) Consumer credit means extended to a natural person primarily for personal, family, or household purposes. " (i) Contractually liable means expressly obligated to repay all debts arising on an account by reason of an agreement to that effect. " (j) Credit means the right granted by a creditor to an applicant to defer payment of a debt, incur debt and defer its payment, or purchase property or services and defer payment thereof. " (k) Credit card means any card, plate, coupon book, or other single credit device that may be used from time to time to obtain money, property, or services on credit. " (l) Creditor means a person who, in the ordinary course of business, regularly participates in the decision of whether or not to extend credit. The term includes a creditor's assignee, transferee, or subrogee who so participates. For purposes of 202.4 and 202.5(a), the term also includes a person who, in the ordinary course of business, regularly refers applicants or prospective applicants to creditors, or selects or offers to select creditors to whom requests for credit may be made. A person is not a creditor regarding any violation of the act or this regulation committed by another creditor unless the person knew or had reasonable notice of the act, policy, or practice that constituted the violation before becoming involved in the credit transaction. The term does not include a person whose only participation in a credit transaction involves honoring a credit card. " (m) Credit transaction means every aspect of an applicant's dealings with a creditor regarding an application for credit or an existing extension of credit (including, but not limited to, information requirements; investigation procedures; standards of creditworthiness; terms of credit; furnishing of credit information; revocation, alteration, or termination of credit; and collection procedures). " (n) Discriminate against an applicant means to treat an applicant less favorably than other applicants. " (o) Elderly means age 62 or older. " (p) Empirically derived and other credit scoring systems. " (1) A credit scoring system is a system that evaluates an applicant's creditworthiness mechanically, based on key attributes of the applicant and aspects of the transaction, and that determines, alone or in conjunction with an evaluation of additional information about the applicant, whether an applicant is deemed creditworthy. To qualify as an empirically derived, demonstrably and statistically sound credit scoring system, the system must be: " (i) Based on data that are derived from an empirical comparison of sample groups or the population of creditworthy and noncreditworthy applicants who apply for credit within a reasonable preceding period of time; " (ii) Developed for the purpose of evaluating the creditworthiness of applicants with respect to the legitimate business interests of the creditor utilizing the system (including, but not limited to, minimizing bad debt losses and operating expenses in accordance with the creditor's business judgment); " (iii) Developed and validated using accepted statistical principles and methodology and adjusted as necessary to maintain predictive ability. " (2) A creditor may use an empirically derived, demonstrably and statistically sound credit scoring system obtained from another person or may obtain credit experience from which to develop such a system. Any such system must satisfy the criteria set forth in paragraph (p)(1)(i) through (iv) of this section; if the creditor is unable during the development process to validate the system based on its own credit experience in accordance with paragraph (p)(1) of this section, the system must be validated when sufficient credit experience becomes available. A system that fails this validity test is no longer an empirically derived, demonstrably and statistically sound credit scoring system for that creditor. " (q) Extend credit and extension for credit mean the granting of credit in any form (including, but not limited to, credit granted in addition to any existing credit or credit limit; credit granted pursuant to an open-end credit plan; the refinancing or other renewal of credit; including the issuance of a new credit card in place of an expiring credit card or in substitution for an existing credit card; the consolidation of two or more obligations; or the continuance of existing credit without any special effort to collect at or after maturity). " (r) Good faith means honesty in fact in the conduct or transaction. " (s) Inadvertent error means a mechanical, electronic, or clerical error that a creditor demonstrates was not intentional and occurred notwithstanding the maintenance of procedures reasonably adapted to avoid such errors. " (t) Judgmental system of evaluating applicants means any system for evaluating the creditworthiness of an applicant other than an empirically derived, demonstrably and statistically sound credit scoring system. " (u) Marital status means the state of being unmarried, married, or separated, as defined by applicable state law. The term "unmarried" includes persons who are single, divorced, or widowed. " (v) Negative factor or value, in relation to the age of elderly applicants, means utilizing a factor, value, or weight that is less favorable regarding elderly applicants than the creditor's experience warrants or is less favorable than the factor, value, or weight assigned to the class of applicants that are not classified as elderly and are most favored by a creditor on the basis of age. " (w) Open-end credit means credit extended under a plan by which a creditor may permit an applicant to make purchases or obtain loans from time to time directly from the creditor or indirectly by use of a credit card, check, or other device. " (x) Person means a natural person, corporation, government or governmental subdivision or agency, trust, estate, partnership, cooperative, or association. " (y) Pertinent element of creditworthiness, in relation to a judgmental system of evaluating applicants, means any information about applicants that a creditor obtains and considers and that has a demonstrable relationship to a determination of creditworthiness. " (z) Prohibited basis means race, color, religion, national origin, sex, marital status, or age (provided that the applicant has the capacity to enter into a binding contract); the fact that all or part of the applicant's income derives from any public assistance program; or the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act or any state law upon which an exemption has been granted by the Board. " (aa) State means any State, the District of Columbia, the Commonwealth of Puerto Rico or any territory or possession of the United States. "§ 202.3 Limited Exceptions For Certain Classes Of Transaction " (a) Public utilities credit. " (1) Definition. Public utilities credit refers to extensions of credit that involve public utility services provided through pipe, wire, or other connected facilities, or radio or similar transmissions (including extensions of such facilities), if the charges for service, delayed payment, and any discount for prompt payment are filed with or regulated by a government unit. " (2) Exceptions. The following provisions of this regulation do not apply to public utilities credit: " (i) Section 202.5 (d)(1) concerning information about marital status; " (ii) Section 202.10 relating to furnishing of credit information; and " (iii) Section 202.12(b) relating to record retention. " (b) Securities credit " (1) Definition. Securities credit refers to extensions of credit subject to regulation under section 7 of the Securities Exchange Act of 1934 or extensions of credit by a broker or dealer subject to regulation as a broker or dealer under the Securities Exchange Act of 1934 " (2) Exceptions. The following provisions of this regulation do not apply to securities credit: " (i) Section 202.5(c) concerning information about a spouse or former spouse; " (ii) Section 202.5(d)(1) concerning information about marital status; " (iii) Section 202.5(d)(3) concerning information about the sex of an applicant; " (iv) Section 202.7(b) relation to designation of name, but only to the extent necessary to prevent violation or rules regarding an account in which a broker or dealer has an interest, or rules necessitating the aggregation of accounts of spouses for the purpose of determining controlling interests, beneficial interests, beneficial ownership, or purchase limitations and restrictions; " (v) Section 202.7(c) relating to action concerning open-end accounts, but only to the extent the action taken is on the basis of a change of name or marital status; " (vi) Section 202.7(d) relating to the signature of a spouse or other person; " (vii) Section 202.10 relating to furnishing of credit information; and " (viii) Section 202.12(b) relating to record retention. " (c) Incidental credit. " (1) Definition. Incidental credit refers to extensions of consumer credit other than credit of the types described in paragraphs (1) and (b) of this section: " (i) That are not made pursuant to the terms of a credit card account: " (ii) That are not subject to a finance charge (as defined in Regulation Z, 12CFR 226.4); and " (iii) That are not payable by agreement in more than four installments. " (2) Exceptions. The following provisions of this regulation do not apply to incidental credit; " (i) Section 202.5(c) concerning information about a spouse or former spouse; " (ii) Section 202.5(d)(1) concerning information about marital status; " (iii) Section 202.5(d)(2) concerning information about income derived from alimony, child support, or separate maintenance payments; " (iv) Section 202.5(d)(3) concerning information about the sex of an applicant, but only to the extent necessary for medical records or similar purposes; " (v) Section 202.7(d) relating to the signature of a spouse or other person; " (vi) Section 202.9 relating to notifications; " (vii) Section 202.10 relating to furnishing of credit information; and " (viii) Section 202.12(b) relation to record retention. " (d) Business credit. " (1) Definition. Business credit refers to extensions of credit primarily for business or commercial (including agricultural) purposes, but excluding extensions of credit of the types described in paragraphs (a) and (b) of this section. " (2) Exceptions. The following provisions of this regulation do not apply to business credit: (i) Section 202.5(d)(1) concerning information about marital status; and " (ii) Section 202.10 relating to furnishing of credit information. " (3) Modified requirements. The following provisions of this regulation apply to business credit as specified below: " (i) Section 202.9 (a), (b), and (c) relating to notifications; the creditor shall notify the applicant, orally or in writing, of action taken of incompleteness. When credit is denied or when other adverse action is taken, the creditor is required to provide a written statement of the reasons and the ECOA notice specified in section 202.9(b) if the applicant makes a written request for the reasons within 30 days of that notification; and " (ii) Section 202.12(b) relating to record retention; the creditor shall retain records as provided in 202.12(b) if the applicant, within 90 days after being notified of action taken or of incompleteness, requests in writing that records be retained. " (e) Government credit. " (1) Definition. Government credit refers to extensions of credit made to governments or governmental subdivisions, agencies, or instrumentalities. " (2) Applicability of regulation. Except for section 202.4 the general rule prohibiting discrimination of a prohibited basis, the requirements of this regulation do not apply to government credit. "§ 202.4 General Rule Prohibiting Discrimination A creditor shall not discriminate against an applicant on a prohibited basis regarding any aspect of a credit transaction. "§ 202.5 Rules Concerning Taking Of Applications " (a) Discouraging applications. A creditor shall not make any oral or written statement, in advertising or otherwise, to applicants or prospective applicants that would discourage on a prohibited basis a reasonable person from making or pursuing an application. " (b) General rules concerning requests for information. (1) Except as provided in paragraphs (c) and (d) of this section, a creditor may request any information in connection with an application. " (2) Required collection of information. Notwithstanding paragraphs (c) and (d) of this section, a creditor shall request information for monitoring purposes as required by 202.13 for credit secured by the applicant's dwelling. In addition, a creditor may obtain information required by a regulation, order, or agreement issued by, or entered into with, a court or an enforcement agency (including the Attorney General of the United States or a similar state official) to monitor or enforce compliance with the act, this regulation, or other federal or state statute or regulation. " (3) Specified purpose credit. A creditor may obtain information that is otherwise restricted to determine eligibility for a special purpose credit program, as provided in 202.8(c) and (d). " (c) Information about a spouse or former spouse. " (1) Except as permitted in this paragraph, a creditor may not request any information concerning the spouse or former spouse of an applicant. " (2) Permissible inquiries. A creditor may request any information concerning an applicant's spouse (or former spouse) under paragraph (c)(2)(v) that may be requested about the applicant if " (i) The spouse will be permitted to use the account; " (ii) The spouse will be contractually liable on the account; " (iii) The applicant is relying on the spouse's income as a basis for repayment of the credit requested; " (iv) The applicant resides in a community property state or property on which the applicant is relying as a basis for repayment of the credit requested is located in such a state; or " (v) The applicant is relying on alimony, child support, or separate maintenance payments from a spouse or former spouse as basis for repayment of the credit requested. " (3) Other accounts of the applicant. A creditor may request an applicant to list any account upon which the applicant is liable and to provide the name and address in which the account is carried. A creditor may also ask the names in which an applicant has previously received credit. " (d) Other limitations on information requests. " (1) Marital status. If an applicant applies for individual unsecured credit, a creditor shall not inquire about the applicant's marital status unless the applicant resides in a community property state or is relying on property located in such a state as a basis for repayment of the credit requested. If an application is for other than individual unsecured credit, a creditor may inquire about the applicant's marital status, but shall use only the terms "married," "unmarried," and "separated." A creditor may explain that the category "unmarried" includes single, divorced, and widowed persons. " (2) Disclosure about income from alimony, child support, or separate maintenance. A creditor shall not inquire whether income stated in an application is derived from alimony, child support, or separate maintenance payments unless the creditor discloses to the applicant that such income need not be revealed if the applicant does not want the creditor to consider it in determining the applicant's creditworthiness. " (3) Sex. A creditor shall not inquire about the sex of an applicant. An applicant may be requested to designate a title on an application form (such as Ms. Miss, Mr., or Mrs.) If the form discloses that the designation of a title is optional. An applicant form shall otherwise use only terms that are neutral as to sex. " (4) Childbearing, child-rearing. A creditor shall not inquire about birth control practices, intentions concerning the bearing or rearing of children, or capability to bear children. A creditor may inquire about the number and ages of an applicant's dependents or about dependent-related financial obligations or expenditures, provided such information is requested without regard to sex, marital status, or any other prohibited basis. " (5) Race, color, religion, national origins. A creditor shall not inquire about the race, color, religion, or national origin of an applicant or any other person in connection with a credit transaction. A creditor may inquire about an applicant's permanent residence and immigration status. " (e) Written applications. A creditor shall take written applications for the types of credit covered by 202.13 (a), but need not take written applications for other types of credit. Layperson's Summary There is a good deal of overlap between these sections: Section 202.5, Taking Applications Section 202.6, Evaluating Applications Section 202.7, Extending Credit Many of the same reasons that a creditor can not refuse to take (accept) an application also apply to evaluating the application, and extending credit to the applicant. For better understanding and as a convenience to the reader, an overview summary of these three sections follows Section 202.7. "§ 202.6 Rules Concerning Evaluation Of Applications " (a) General rule concerning use of information. Except as otherwise provided in the act and this regulation, a creditor may consider information obtained, so long as the information is not used to discriminate against an applicant on a prohibited basis. " (b) Specific rules concerning use of information. " (1) Except as provided in the act and this regulation, a creditor shall not take a prohibited basis into account in any system of evaluating the, creditworthiness of applicants. " (2) Age, receipt of public assistance. (i) Except as permitted in this paragraph (b) (2), a creditor shall not take into account an applicant's age (provided that the applicant has the capacity to enter into a binding contract) or whether an applicant's income derives from any public assistance program. " (ii) In an empirically derived, demonstrably and statistically sound credit scoring system, a creditor may use an applicant's age as a predictive variable, provided that the age of an elderly applicant is not assigned a negative factor or value. " (iii) In a judgmental system of evaluating creditworthiness, a creditor may consider an applicant's age or whether an applicant's income derives from any public assistance program only for the purposes of determining a pertinent element of creditworthiness. " (iv) In any system of evaluating creditworthiness, a creditor may consider the age of an elderly applicant when such age is used to favor the elderly applicant in extending credit. " (3) Childbearing, child-rearing. In evaluating creditworthiness, a creditor shall not use assumptions or aggregate statistics relating to the likelihood that any group of persons will bear or rear children or will, for that reason, receive diminished or interrupted income in the future. " (4) Telephone listing. A creditor shall not take into account whether there is a telephone listing in the name of applicant for consumer credit, but may take into account whether there is a telephone in the applicant's residence. " (5) Income. A creditor shall not discount or exclude from consideration the income of an applicant or the spouse of an applicant because of a prohibited basis or because the income is derived from part-time employment or is an annuity, pension, or other retirement benefit; a creditor may consider the amount and probable continuance of any income in evaluating an applicant's creditworthiness. When an applicant relies on alimony, child support, or separate maintenance payments in applying for credit, the creditor shall consider such payments as income to the extent that they are likely to be consistently made. " (6) Credit history. To the extent that a creditor considers credit history in evaluating the creditworthiness of similarly qualified applicants for a similar type and amount of credit, in evaluating an applicant's creditworthiness a creditor shall consider: " (i) The credit history, when available, of accounts designated as accounts that the applicant and the applicant's spouse are permitted to use or for which they are contractually liable: " (ii) On the applicant's request, any information the applicant may present that tends to indicate that the credit history being considered by the creditor does not accurately reflect the applicant's creditworthiness; and " (iii) On the applicant's request, the credit history, when available, of any account reported in the name of the applicant's spouse or former spouse that the applicant can demonstrate accurately reflects the applicant's creditworthiness. " (7) Immigration status. A creditor may consider whether an applicant is a permanent resident of the United States, the applicant's immigration status, and any additional information that may be necessary to ascertain the creditor's rights and remedies regarding repayment. " (c) State property laws. A creditor's consideration or application of state laws directly or indirectly affecting creditworthiness does not constitute unlawful discrimination for the purposes of the act or this regulation. Layperson's Summary There is a good deal of overlap between these sections: Section 202.5, Taking Applications Section 202.6, Evaluating Applications Section 202.7, Extending Credit Many of the same reasons that a creditor can not refuse to take (accept) an application also apply to evaluating the application, and extending credit to the applicant. For better understanding and as a convenience to the reader, an overview summary of these three sections follows Section 202.7. "§ 202.7 Rules Concerning Extensions Of Credits " (a) Individual accounts. A creditor shall not refuse to grant an individual account to a creditworthy applicant on the basis of sex, marital status, or any other prohibited basis. " (b) Designation of name. A creditor shall not refuse to allow an applicant to open or maintain an account in a birth-given first name and a surname that is the applicant's birth-given surname, the spouse's surname, or combined surname. " (c) Action concerning existing open-end accounts. " (1) Limitations. In the absence of the applicant's inability or unwillingness to repay, a creditor shall not take any of the following actions regarding an applicant who is contractually liable on an existing open-end account on the basis of the applicant's reaching a certain age or retiring or on the basis of a change in the applicant's name or marital status: " (i) Require a reapplication, except as provided in paragraph (c)(2) of this section; " (ii) Change the terms of the account; or " (iii) Terminate the account. " (2) Requiring reapplication. A creditor may require a reapplication for an open-end account on the basis of a change in the marital status of an applicant who is contractually liable if the credit granted was based in whole or in part on income of the applicant's spouse and if information available to the creditor indicates that the applicant's income may not support the amount of credit currently available. " (d) Signature of spouse or other person. (1) Rule for qualified applicant. Except as provided in this paragraph, a creditor shall not require the signature of an applicant's spouse or other person other than a joint applicant, on any credit instrument if the applicant qualified under the creditor's standards of creditworthiness for the amount and terms of the credit requested. " (2) Unsecured credit. If an applicant requests credit and relies in part upon property that the applicant owns jointly with another person to satisfy the creditor's standards of creditworthiness, the creditor may require the signature of the other person only on the instruments necessary, or reasonably believed by the creditor to be necessary, under the law of the state in which the property is located, to enable the creditor to reach the property being relied upon in the event of the death or default of the applicant. " (3) Unsecured credit-community property states. If a married applicant requests unsecured credit and resides in a community property state, or if the property upon which the applicant is relying is located in such a state, a creditor may require the signature of the spouse on any instrument necessary, or reasonably believed by the creditor to be necessary, under applicable state law to make the community property available to satisfy the debt in the event of default if: " (i) Applicable state law denies the applicant power to manage or control sufficient community property to qualify for the amount of credit requested under the creditor's standards of creditworthiness; and " (ii) The applicant does not have sufficient separate property to qualify for the amount of credit requested without regard to community property. " (4) Secured credit. If an applicant requests secured credit, a creditor may require the signature of the applicant's spouse or other person on any instrument necessary, or reasonably believed by the creditor to be necessary, under applicable state law to make the property being offered as security available to satisfy the debt in the event of default, for example, an instrument to create a valid lien, pass clear title, waive inchoate rights or assign earnings. " (5) Additional parties. If, under a creditor's standards of creditworthiness, the personal liability of an additional party is necessary to support the extension of the credit requested, a creditor may request a cosigner, a guarantor, or the like. The applicant's spouse may serve as an additional party, but the creditor shall not require that the spouse be the additional party. " (6) Rights of additional parties. A creditor shall not impose requirements upon an additional party that the creditor is prohibited from imposing upon an applicant under this section. " (e) Insurance. A creditor shall not refuse to extend credit and shall not terminate an account because credit life, health, accident, disability, or other credit-related insurance is not available on the basis of the applicant's age. Layperson's Summary Combined for Sections 202.5 - 202.7 Age In the past, many older persons have complained about being denied credit just because they were over a certain age. Or when they retired, they often found their credit suddenly cut off or reduced. So the law is very specific about how a person's age may be used in credit decisions. A creditor may ask you your age, but if you're old enough to sign a binding contract (usually 18 to 21 years old depending on state law), a creditor may not: 1) turn you down or offer you less credit just because of your age; 2) ignore your retirement income in rating your application; 3) close your credit account or require you to reapply for it just because you reach a certain age or retire; or 4) deny you credit or close your account because credit life insurance or other credit-related insurance is not available to persons your age. Creditors may "score" your age in a credit-scoring system, but if you are 62 or older, you must be given at least as many points for age as any person under 62. Because individuals' financial situations can change at different ages, the law allows creditors to consider certain information related to age—such as how long until you retire or how long your income will continue. An older applicant might not qualify for a large loan with a 5 percent down payment on a risky venture, but might qualify for a smaller loan—with a bigger down payment—secured by good collateral. Remember that while declining income may be a handicap if you are older, you can usually offer a solid credit history to your advantage. The creditor has to look at all the facts and apply the usual standards of credit worthiness to your particular situation. Public Assistance You may not be denied credit just because you receive Social Security or public assistance (such as Aid to Families with Dependent Children). But—as is the case with age—certain information related to this source of income could clearly affect creditworthiness. So, a creditor may consider such things as: 1) How old your dependents are (because you may lose benefits when they reach a certain age); or 2)Whether you will continue to meet the residency requirements for receiving benefits. This information helps the creditor determine the likelihood that your public assistance income will continue. Gender and Marital Status Both men and women are protected from discrimination based on gender or marital status. But many of the law's provisions were designed to stop particular abuses that generally made it difficult for women to get credit. For instance, the idea that single women ignore their debts when they marry, or that a woman's income "doesn't count" because she'll leave work to have children, now is unlawful in credit transactions. Usually, creditors may not ask your gender on an application form (one exception is on a home loan). You do not have to use Miss, Mrs. or Ms. with your name on a credit application. But, in some cases, a creditor may ask whether you are married, unmarried or separated (unmarried includes single, divorced and widowed). Childbearing Plans Creditors may not ask about your birth control practices or whether you plan to have children, and they may not assume anything about those plans. Income and Alimony The creditor must count all of your income, even income from part-time employment. Child support and alimony payments are a primary source of income for many women. You don't have to disclose these kinds of income, but if you do, creditors must count them. However, a creditor may consider whether income is steady and reliable, so be prepared to show that you can count on uninterrupted income—particularly if the source is alimony payment or part-time wages. The best way to do so is to show a history with your check stubs. Telephones Creditors may not consider whether you have a telephone listing in your name because this would discriminate against many married persons who's house phone was in the name of their spouse. (You may be asked if there's a telephone in your home.) Your Own Accounts Many married women used to be turned down when they asked for credit in their own name. Now women can choose to establish accounts in their own first name and husband's last name (Mary Smith), their maiden name (Mary Jones); or a combined last name (Mary Smith-Jones). If you're creditworthy, a creditor may not ask your spouse to cosign your account, with certain exceptions when property rights are involved. Creditors may not ask for information about your spouse or ex-spouse when you apply for your own credit based on your own income—unless that income is alimony, child support, or separate maintenance payments from your spouse or former spouse. This last rule, of course does not apply if your spouse is going to use the account and be responsible for your debts on the account, or if you live in a community property state. Community property states are: Arizona, California, Idaho, Louisiana, Nevada, New Mexico, Texas, Washington and Wisconsin.) Change in Marital Status Married women have sometimes faced severe hardships when cut off from credit after their husbands died. Single women have had accounts closed when they married, and married women have had accounts closed after a divorce. The law says that creditors may not make you reapply for credit just because you marry or become widowed or divorced. Nor may they close your account or change the terms of your account on these grounds. There must be a visible indication that your credit worthiness has changed. For example, creditors may ask you to reapply if you relied on your ex-husband's income to get credit in the first place. Setting up your own account will protect you by giving you your own history of how you handle debt, to rely on if your financial situation changed because you are widowed or divorced. If you're getting married and plan to take your husband's surname, write to your creditors and tell them if you want to maintain a separate account. Housing Loans Although not specifically covered in this section, you should know that the ECO Act covers your application for a mortgage or home improvement loan. It bans discrimination because of such characteristics as your race, color, gender, or because of the race or origin of the people in the neighborhood where you live or want to buy a home. Nor may creditors use any appraisal of the value of the property that considers the race of the people in the neighborhood. In addition, you are entitled to receive a copy of an appraisal report that you paid for in connection with an application for credit, if you make a written request for the report. "§ 202.8 Special Purpose Credit Programs " (a) Standards for programs. Subject to the provisions of paragraph (b) of this section, the act and this regulation permit a creditor to extend special purpose credit to applicants who meet eligibility requirements under the following types of credit programs: " (1) Any credit assistance program expressly authorized by federal or state law for the benefit of an economically disadvantaged class or persons; " (2) Any credit assistance program offered by a not-for-profit organization as defined under section 801 (c) of the Internal Revenue Code of 1954, as amended, for the benefit of its members or for the benefit of an economically disadvantaged class of persons participates to meet special social needs, if " (i) The program is established and administered pursuant to a written plan that identifies the class of persons that the program is designed to benefit and sets forth the procedures and standards for extending credit pursuant to the program; and " (ii) 'Me program is established and administered to extend credit to a class of persons, who, under the organization's customary standards of creditworthiness, probably would not receive such credit or would receive it on less favorable terms than are ordinarily available to other applicants applying to the organization for a similar type and amount of credit. " (b) Rules in other sections. (1) General applicability. All of the provisions of this regulation apply to each of the special purpose credit programs described in paragraph (a) of this section unless modified by this section. " (2) Common characteristics. A program described in paragraph (a)(2) or (a)(3) of this section qualifies as a special purpose credit program only if it was established and is administered so as not to discriminate against an applicant on any prohibited basis; however, all program participants may be required to share one or more common characteristics (for example, race, national origin, or sex) so long as the program was not established and is not administered with the purpose of evading the requirements of the act or this regulation. " (c) Special rule concerning requests and use of information. If participants in a special purpose credit program described in paragraph (a) of this section are required to possess one or more common characteristics (for example, race, national origin, or sex) and if the program otherwise satisfies the requirements of paragraph (a) of this section, a creditor may request and consider information regarding the common characteristics in determining the applicant's eligibility for the program. " (d) Special rule in the case of financial need. If financial need is one of the criteria under a special purpose program described in paragraph (a) of this section, the creditor may request and consider, in determining an applicant's eligibility for the program, information regarding the applicant's marital status, alimony, child support, and separate maintenance income; and the spouse's financial resources. In addition, a creditor may obtain the signature of an applicant's spouse or other person on an application or credit instrument relating to a special purpose program if the signature is required by federal or state law. "§ 202.9 Notifications " (a) Notification of action taken, ECOA notice, and statement of specific reasons (1) When notification is required. A creditor shall notify an applicant of action taken within: " (i) 30 days after receiving a completed application concerning the creditor's approval of, counteroffer to, or adverse action on the application; " (ii) 30 days after taking adverse action on an incomplete application, unless notice is provided in accordance with paragraph (c) of this section; " (iii) 30 days after taking adverse action on an existing account; or " (iv) 90 days after notifying the applicant or a counteroffer if the applicant does not expressly accept or use the credit offered. " (2) Content of notification when adverse action is taken. A notification given to an applicant when adverse action is taken shall be in writing and shall contain: A statement of the action taken; the name and address of the creditor; a statement of the provisions of section 701 (a) of the act; the name and address of the federal agency that administers compliance with respect to the creditor; and either: " (i) A statement of specific reasons for the action taken; or " (ii) A disclosure of the applicant's right to a statement of specific reasons with 30 days, if the statement is requested within 60 days of the creditor's notification. The disclosure shall include the name, address, and telephone number of the person or office from which the statement of reasons can be obtained. If the creditor chooses to provide the reasons orally, the creditor shall also disclose the applicant's right to have them confirmed in writing within 30 days of receiving a written request for confirmation from the applicant. " (b) Form of ECOA notice and statement of specific reasons. " (1) ECOA notice. To satisfy the disclosure requirements of paragraph (a)(2) of this section regarding section 701 (a) of the act, the creditor shall provide a notice that is substantially similar to the following: The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from public assistance programs; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency then administers compliance with this law concerning this creditor is (name and address as specified by the appropriate agency listed in Appendix A of this regulation). " (2) Statement of specific reasons. The statement of reasons for adverse action required by paragraph (a)(2)(i) of this section must be specific and indicate the principal reason(s) for the adverse action. Statements that the adverse action was based on the creditor's internal standards policies or that the applicant failed to achieve the qualifying score on the creditor's credit scoring system are insufficient. " (c) Incomplete applications. (1) Notice alternatives. Within 30 days after receiving an application that is incomplete regarding matters that an applicant can complete, the creditor shall notify the applicant either: " (i) Of action taken, in accordance with paragraph (a) of this section; or " (ii) Of the incompleteness, in accordance with paragraph (c)(2) of this section. " (2) Notice of incompleteness. If additional information is needed from an applicant, the creditor shall send a written notice to the applicant specifying the information needed, designating a reasonable period of time for the applicant to provide the information, and informing the applicant that failure to provide the information will result in no further consideration being given to the application. The creditor shall have no further obligation under this section if the applicant fails to respond within the designated time period. If the applicant supplies the requested information within the designated time period, the creditor shall take action on the application and notify the applicant in accordance with paragraph (a) of this section. " (3) Oral requests for information. At its option, a creditor may inform the applicant orally of the need for additional information; but if the application remains incomplete the creditor shall send a notice in accordance with paragraph (c)(1) of this section. " (4) Oral notifications by small-volume creditors. The requirements of this section (including statements of specific reasons) are satisfied by oral notifications in the case of any creditor that did not receive more than 150 applications during the preceding calendar year. " (e) Withdrawal of approved applications. When an applicant submits an application and the parties contemplate that the applicant will inquire about its status, if the creditor approves the application and the applicant has not inquired within 30 days after applying, the creditor may treat the application as withdrawn and need not comply with paragraph (a)(1) of this section. " (f) Multiple applicants. When an application involves more than one applicant, notification need only by given to one of them, but must be given to the primary applicant where one is readily apparent. " (g) Applications submitted through a third party. When an application is made on behalf of an applicant to more than one creditor and the applicant expressly accepts or uses credit offered by one of the creditors, notification of action taken by any of the other creditors is not required. If no credit is offered or if the applicant does not expressly accept or use any credit offered, each creditor taking adverse action must comply with this section, directly or through a third party. A notice given by a third party shall disclose the identity of each creditor on whose behalf the notice is given. "§ 202.10 Furnishing Of Credit Information " (a) Designation of accounts. A creditor that furnished credit information shall designate: " (1) Any new account to reflect the participation of both spouses if the applicant's spouse is permitted to use or is contractually liable on the account (other than as a guarantor, surety, endorser, or similar party); " (2) Any existing account to reflect such participation, within 90 days after receiving a written request to do so from one of the spouses. " (b) Routine reports to consumer reporting agency. If a creditor furnishes credit information to a consumer reporting agency concerning an account designated to reflect the participation of both spouses, the creditor shall furnish the information in a manner that will enable the agency to provide access to the information in the name of each spouse. " (c) Reporting in response to inquiry. If a creditor furnishes credit information in response to an inquiry concerning an account designated to reflect the participation of both spouses, the creditor shall furnish the information in the name of the spouse about whom the information is requested. "§ 202.11 Relations To State Law " (a) Inconsistent state laws. Except as otherwise provided in this section, this regulation alters, affects, or preempts only those state laws that are inconsistent with the act and this regulation and then only to the extent of the inconsistency. A state law is not inconsistent if it is more protective of an applicant. " (b) Preempted provisions of state law. (1) A state law is deemed to be inconsistent with the requirements of the act and this regulation and less protective of an applicant within the meaning of section 706(f) of the act to the extent that the law: " (i) Requires or permits a practice or act prohibited by the act or this regulation; " (ii) Prohibits the individual extension of consumer credit to both parties to a marriage if each spouse individually and voluntarily applies for such credit; " (iii) Prohibits inquiries or collection of data required to comply with the act or this regulation; " (iv) Prohibits asking or considering age in an empirically derived, demonstrably and statistically sound credit scoring system to determine a pertinent element of creditworthiness, or to favor an elderly applicant; or " (v) Prohibits inquiries necessary to establish or administer as special purpose credit program as defined by 202.8. " (2) A creditor, state, or other interested party may request the Board to determine whether a state law is inconsistent with the requirements of the act and this regulation. " (c) Laws on finance charges, loan ceilings. If married applicants voluntarily apply for and obtain individual accounts with the same creditor, the accounts shall not be aggregated or otherwise combined for purposes of determining permissible finance charges or loan ceilings under any federal or state law. Permissible loan ceiling laws shall be construed to permit each spouse to become individually liable up to the amount of the loan ceilings, less the amount for which the applicant is jointly liable. " (d) State and federal laws not affected. 'This section does not alter or annul any provision of state property laws, laws relating to the disposition of decedents' estates, or federal or state banking regulation directed only toward insuring the solvency of financial institutions. " (e) Exemption for state-regulated transactions. " (1) Applications. A state may apply to the Board for an exemption from the requirements of the act and this regulation for any class of credit transactions within the state. The Board will grant such an exemption if the Board determines that: " (i) The class of credit transactions is subject to state law requirements substantially similar to the act and this regulation or that applicants are afforded greater protection under state law; and " (ii) There is adequate provision for state enforcement. " (2) Liability and enforcement. (i) No exemption will extend to the civil liability provisions of section 706 or the administrative enforcement provisions of section 704 of the act. " (ii) After an exemption has been granted, the requirements of the applicable state law (except for additional requirements not imposed by federal law) will constitute the requirements of the act and this regulation. "§ 202.12 Record Retention " (a) Retention of prohibited information. A creditor may retain in its files information that is prohibited by the act or this regulation in evaluating applications, without violating the act or this regulation, if the information is obtained: " (1) From any source prior to March 23, 1977; " (2) From consumer reporting agencies, an applicant, or others without the specific request of the creditor; or " (3) As required to monitor compliance with the act and this regulation or other federal or state statutes or regulations. " (b) Preservation of records. (1) Applications. For 25 months after the date that a creditor notifies an applicant of action taken on an application or incompleteness, the creditor shall retain in original form or a copy thereof " (i) any application that it receives, any information required to be obtained concerning characteristics of the applicant to monitor compliance with the act and this regulation or other similar law, and any other written or recorded information used in evaluating the application and not returned to the applicant at the applicant's request; " (ii) A copy of the following documents if furnished to the applicant in written form (or, if furnished orally, any notation or memorandum made by the creditor): " (A) The notification of action taken; and " (B) The statement of specific reasons for adverse action; and " (iii) Any written statement submitted by the applicants alleging a violation of the act or this regulation. " (2) Existing accounts. For 25 months after the date that a creditor notifies an applicant of adverse action regarding an existing account, the creditor shall retain as to that account, in original form or a copy thereof" (i) Any written or recorded information concerning the adverse action: and " (ii) Any written statement submitted by the applicant alleging a violation of the act or this regulation. " (3) Other applications. For 25 months after the date that a creditor receives an application for which the creditor is not required to comply with the notification requirements of 202.9, the creditor shall retain all written or recorded information in its possession concerning the applicant, including any notation of action taken. " (4) Enforcement of proceedings and investigations. A creditor shall retain the information specified in this section beyond 25 months if it has actual notice that it is under investigation or is subject to an enforcement proceeding for an alleged violation of the act of this violation of the act or this regulation by the Attorney General of the United States or by an enforcement agency charged with monitoring that creditor's compliance with the act and this regulation, or if it has been served with notice of an action filed pursuant to section 706 of the act and 202.14 of this regulation. The creditor shall retain the information until final disposition of the matter, unless an earlier time is allowed by order of the agency or court. "§ 202.13 Information For Monitoring Purposes " (a) Information to be requested. A creditor that receives an application for credit primarily for the purchase or refinancing of a dwelling occupied by the applicant as a principal residence, where the extension of credit will be secured by the dwelling, shall request as part of the application the following information regarding the applicant(s): " (1) Race or national origin, using the categories American Indian or Alaskan Native; Asian or Pacific Islander; Black; White; Hispanic; Other (specify); " (2) Sex; " (3) Marital status, using the categories married, unmarried, and separated; and " (4) Age. "Dwelling" means a residential structure that contains one to four units, whether or not that structure is attached to real property. The term includes, but is not limited to, an individual condominium or cooperative unit, and a mobile or other manufactured home. " (b) Obtaining of information. Questions regarding race or national origin, sex, martial status, and age may be listed, at the creditor's option, on the application form or on a separate form that refers to the application. The applicant(s) shall be asked but not required to supply the requested information. If the applicant(s) chooses not to provide the information or any part of it, that fact shall be noted on the form. The creditor shall then also note on the form, to the extent possible, the race or national origin and sex of the applicant(s) on the basis of visual observation or surname. " (c) Disclosure to applicant(s). The creditor shall inform the applicant(s) that the information regarding race or national origin, sex, marital status, and age is being requested by the federal government for the purpose of monitoring compliance with federal statutes that prohibit creditors from discriminating against applicants on those bases. 'The creditor shall also inform the applicant(s) that if the applicant(s) chooses not to provide the information, the creditor is required to note the race or national origin and sex on the basis of visual observation or surname. " (d) Substitutive-monitoring program. A monitoring program required by an agency charged with administrative enforcement under section 704 of the act may be substituted for the requirements contained in paragraphs (a), (b), and (c). "§ 202.14 Enforcement, Penalties, And Liabilities " (a) Administrative enforcement (1) As set forth more fully in section 704 of the act, administrative enforcement of the act and this regulation regarding certain creditors is assigned to the Comptroller the Currency, Board of Governors of the Federal Reserve System, Board of Directors of the Federal Deposit Insurance Corporation, Federal Home Loan Bank Board (acting directly or through the Federal Savings and Loan Insurance Corporation), National Credit Union Administration, Interstate Commerce Commission, Secretary of Agriculture, Farm Credit Administration, Securities and Exchange Commission, Small Business Administration, and Secretary of Transportation. " (2) Except to the extent that administrative enforcement is specifically assigned to other authorities, compliance with the requirements imposed under the act and this regulation is enforced by the Federal Trade Commission. " (b) Penalties and Liabilities. (1) Sections 706(a) and (b) and 702(g) of the act provide that any creditor that fails to comply with a requirement imposed by the act or this regulation is subject to civil liability for actual and punitive damages in individual or class actions. Pursuant to sections 704(b), (c), and (d) and 702(g) of the act, violations of the act or regulations also constitute violations of other federal laws. Liability for punitive damages is restricted to nongovernmental entities and is limited to $10,000 in individual actions and the lesser of $50,000 or I percent of the creditor's net worth in class actions, section 706(c) provides for equitable and declaratory relief and section 706(d) authorizes the awarding of costs and reasonable attorney's fees to an aggrieved applicant in a successful action. (2) As provided in section 706(f), a civil action under the act or this regulation may be brought in the appropriate United States district court without regard to the amount in controversy or in any other court of competent jurisdiction within two years after the date of the occurrence of the violation, or within one year after the commencement of an administrative enforcement proceeding or of a civil action brought by the Attorney General of the United States within two years after the alleged violation. " (3) Sections 706(g) and (h) provide that, if an agency responsible for administrative enforcement is unable to obtain compliance with the act or this regulation, it may refer the matter to the Attorney General of the United States. On referral, or whenever the Attorney General has reason to believe that one or more creditors are engaged in a pattern or practice in violation of the act or this regulation, the Attorney General may bring a civil action. " (c) Failure of compliance. A creditor's failure to comply with 202.6(b)(6), 202.9, 202.10, 202.12 or 202.13 is not a violation if it results from an inadvertent error. On discovering an error under 202.9 and 202. 10, the creditor shall correct it as soon as possible. If a creditor inadvertently obtains the monitoring information regarding the race or national origin and sex of the applicant in a dwelling-related transaction not covered by 202.13, the creditor may act on and retain the application without violating the regulation. CHAPTER 6: THE FAIR CREDIT REPORTING ACT "FAIR CREDIT REPORTING ACT." As amended by Public Law #95-598 Title VI of The Consumer Protection Act (Public Law 90-321) was amended by adding at the end thereof the following new Title VI covering provisions relating to credit reporting agencies. TITLE VI - CONSUMER CREDIT REPORTING "Sec. "601. "602. "603. "604. "605. "606. "607. "608. "609. "610. "611. "612. "613. Short title. Finding and purpose. Definitions and rules of construction. Permissible purposes of reports. Obsolete information. Disclosure of investigative consumer reports. Compliance procedures. Disclosures to governmental agencies. Disclosure to consumers. Conditions of disclosure to consumers. Procedure in case of disputed accuracy. Charges for certain disclosures. Public record information for employment purposes. "614. "615. "616. "617. "618. "619. "620. "621. "622. Restrictions on investigative consumer reports. Requirements on users of consumer reports. Civil liability for willful noncompliance. Civil liability for negligent noncompliance. Jurisdiction of courts: limitation of actions. Obtaining information under false pretenses. Unauthorized disclosures by officers or employees. Administrative enforcement. Relation to State laws. "§ 601. Short Title "This title may be cited as the "Fair Credit Reporting Act." "§ 602. Finding And Purpose " (a) The Congress make the following findings: " (1) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. " (2) An elaborate mechanism has been developed for the investigating evaluation the credit worthiness, credit standing, credit capacity, character, and general reputation of consumers. " (3) Consumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers. " (4) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumer's right to privacy. " (b) It is the purpose of this title to require that consumer reporting agencies adopt reasonable procedure for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, information in accordance with the requirements of this title. "§ 603. Definitions And Rules Of Construction " (a) Definitions and rule of construction set forth in this section are applicable for the purpose of this title. " (b) The term 'person' means any individual, partnership, corporation, trust estate, cooperative, association, government or governmental subdivision or agency, or other entity. " (c) The term 'consumer' means an individual. " (d) The term 'consumer report' means any written, oral or other communication of any information by a consumer reporting agency bearing on a consumer's credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living which is used or expected to be used or collected in whole or in part for the purpose of serving as a factor in establishing the consumer's eligibility for (1) credit or insurance to be used primarily for personal, family, or household purposes, or (2) employment purposes, or (3) other purposes authorized under section 604. The term does not include (A) any report containing information solely as to transactions or experiences between the consumer and the person making the report; (B) any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device; or (C) any report in which a person who has been requested by a third party to make a specific extension of credit directly or indirectly to a consumer conveys his decision with respect to such request, if the third party advises the consumer of the name and address of the person to whom the request was mad and such person makes the disclosures to the consumer required under section 615. " (e) The term 'investigative consumer report' means a consumer report or portion thereof in which information on a consumer's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends or associates of the consumer reported on or with others " (f) " (g) " (h) " (i) with whom he is acquainted or may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumer's credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer. The term 'consumer reporting agency' means any person which, for monetary fees, dues, or on a cooperative nonprofit basis, regularly engages in whole or in part in the practice of assembling or evaluating consumer credit information or other information on consumers for the purpose of furnishing consumer reports to third parties, and which uses any means or facility of interstate commerce for the purpose of preparing or furnishing consumer reports. The term 'file', when used in connection with information on any consumer, means all of the information on that consumer recorded and retained by a consumer reporting agency regardless of how the information is stored. The term 'employment purposes' when used in connection with a consumer report means a report used for the purpose of evaluating a consumer for employment, promotion, reassignment or retention as an employee. The term 'medical information' means information or records obtained, with the consent of the individual to whom it relates, from licensed physicians or medical practitioners, hospitals, clinics, or other medical medically related facilities. "§ 604. Permissible Purposes Of Reports "A consumer reporting agency may furnish a consumer report under the following circumstances and no other: " (1) In response to the order of a court having jurisdiction to issue such an order. " (2) In accordance with the written instructions of the consumer to whom it relates. " (3) To a person which it has reason to believe " (A) intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the tension of credit to, or review or collection of an account of, the consumer; or " (B) intends to use the information for employment purposes; or " (C) intends to use the information in connection with the underwriting of insurance involving the consumer; or " (D) intends to use the information in connection with a determination of the consumer's eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicant's financial responsibility or status; or " (E) otherwise has a legitimate business need for the information in connection with a business transaction involving the consumer. Layperson's Summary Section 604 - Permissible Purposes of Reports Your credit report may be requested by those who have a legitimate business need for the information. This would include for purposes such as granting credit, providing insurance and employment. You have the right to have your file withheld from those whom you have not given a real business need for requesting it. "§ 605. Obsolete Information " (a) Except as authorized under subsection (b), no consumer reporting agency may make any consumer report containing any of the following items of information: " (1) Cases under Title 11 of the United States Code or under the Bankruptcy Act that, from the date of entry of the order for relief or the date of adjudication, as the cause may me, antedate the report by more than 10 years. " (2) Suits and judgments which, from date of entry, antedate the report by more than seven years or until the governing statute of limitations has expired, whichever is the longer period. " (3) Paid tax liens which, from date of payment, antedated the report by more than seven years. " (4) Accounts placed for collection or charged to profit and loss which antedate the report by more than seven years. " (5) Records of arrest, indictment, or conviction of crime which, from date of disposition, release, or parole, antedate the report by more than seven years. " (6) Any other adverse item of information which antedates the report by more than seven years. " (b) The provisions of subsection (a) are not applicable in the case of any consumer credit report to be used in connection with— " (1) a credit transaction involving, or which may reasonably be expected to involve, a principal amount of $50,000 or more; " (2) the underwriting of life insurance involving, or which may reasonably be expected to involve, a face amount of $50,000 or more; or " (3) the employment of any individual at an annual salary which equals, or may reasonably be expected to equal $20,000, or more. Public Law 99-498, Section 405(a) Notwithstanding paragraphs (4) and (6) of subsection (a) of section 605 of the Fair Credit Reporting Act (15 U.S.C. 1681c(a)(4), (a)(6)), a consumer reporting agency may make a report containing information received from the Secretary regarding the status of a borrower's account on a loan made under this part until the later of— " (A) seven years from the date on which the Secretary accepted an assignment or referral of a loan, or " (B) seven years from the date the Secretary first reported the account to a consumer reporting agency, if that account had not been previously reported by any other holder of the note. Layperson's Summary Section 605 - Obsolete Information Negative information must be removed from your file after 7 years from the time it was reported. The major exception is bankruptcy which will remain for 10 years. "§ 606. Disclosure Of Investigative Consumer Reports " (a) A person may not procure or cause to be prepared an investigative consumer report on any consumer unless— " (1) it is clearly and accurately disclosed to the consumer that an investigative consumer report including information as to his character, general reputation, personal characteristics, and mode of living, whichever are applicable, may be made, and such disclosure (A) is made in a writing mailed, or otherwise delivered, to the consumer, not later than three days after the date on which the report was first requested, and (B) includes a statement informing the consumer of his right to request the additional disclosures provided for under subsection (b) of this section; or " (2) the report is to be used for employment purposes for which the consumer has not specifically applied. " (b) Any person who procures or causes to be prepared an investigative consumer report on any consumer shall, upon written request made by the consumer within a reasonable period of time after the receipt by him of the disclosure required by subsection (a)(1), shall make a complete and accurate disclosure of the nature and scope of the investigation requested. This disclosure shall be made in a writing mailed, or otherwise delivered, to the consumer not later than five days after the date on which the request for such disclosure was received from the consumer or such report was first requested, whichever is later. " (c) No person may be held liable for nay violation of subsection (a) or (b) of this section if he shows by preponderance of the evidence that at the time of the violation he maintained reasonable procedures to assure compliance with subsection (a) or (b). Layperson's Summary Section 606 - Disclosure of Investigative Consumer Reports A company must send you notice that they are conducting an investigative consumer report (not a consumer report) within 3 days from the time they request such a report. You have the right to then request from that company more information as to the nature and scope of the investigation. "§ 607. Compliance Procedures " (a) Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 605 and to limit the furnishing of consumer reports to the purposes listed under section 604. These procedures shall require that prospective users of the information identify themselves, certify the purposes for which the information is sought, and certify that the information will be for no other purpose. Every consumer reporting agency shall make a reasonable effort to verify the identity of a new prospective user and the uses certified by such prospective user prior to furnishing such user a consumer report. No consumer reporting agency may furnish a consumer report to any person if it has reasonable grounds for believing that the consumer report will no be used for a purpose listed in section 604. " (b) Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. "§ 608. Disclosure To Governmental Agencies "Notwithstanding the provisions of section 604, a consumer reporting agency may furnish identifying information respecting any consumer, limited to his name, address, former addresses, places of employment, or former places of employment, to a governmental agency. "§ 609. Disclosure To Consumers " (a) Every consumer reporting agency shall, upon request and proper identification of any consumer, clearly and accurately disclose to the consumer: " (1) The nature and substance of all information (except medical information) in its files on the consumer at the time of the request. " (2) The sources of the information; except that the sources of information acquired solely for use in preparing an investigative consumer report and actually used for no other purpose need not be disclosed: Provided, that in the event an action is brought under this title, such sources shall be available to the plaintiff under appropriate discovery procedures in the court in which the action is brought. " (3) The recipients of any consumer report on the consumer which it has furnished " (A) for employment purposes within the two-year period preceding the request, and " (B) for any other purpose within the six-month period preceding the request. " (b) The requirements of subsection (a) respecting the disclosure of sources of information and the recipients of consumer reports do not apply to information received or consumer reports furnished prior to the effective date of this title except to the extent that the matter involved is contained in the files of the consumer reporting agency on that date. Layperson's Summary Section 609 - Disclosure to Consumers Upon your request, a credit bureau must reveal the nature, substance and sources (except investigative type sources) of the information (except medical) collected about you. "§ 610. Conditions Of Disclosure To Consumers " (a) A consumer reporting agency shall make the disclosure required under section 609 during normal business hours and on reasonable notice. " (b) The disclosures required under section 609 shall be made to the consumer— " (1) in person if he appears in person and furnishes proper identification; or " (2) by telephone if he has made a written request, with proper identification, for telephone disclosure and the toll charge, if nay, for the telephone call is prepaid by or charged directly to the consumer. " (c) Any consumer reporting agency shall provide trained personnel to explain to the consumer any information furnished to him pursuant to section 609. " (d) The consumer shall be permitted to be accompanied by one other person of his choosing, who shall furnish reasonable identification. A consumer reporting agency may require the consumer to furnish a written statement granting permission to the consumer reporting agency to discuss the consumer's file in such person's presence. " (e) Except as provided in sections 616 and 617, no consumer may bring any action or proceeding in the nature of defamation, invasion of privacy, or negligence with respect to the reporting of information against any consumer reporting agency, any user of information, or any person who furnishes information to a consumer reporting agency, based on information disclosed pursuant to sections 609,610 or 615, except as to false information furnished with malice or willful intent to injure such consumer. Layperson's Summary Section 610 - Conditions of Disclosure to Consumers You have the right to take anyone (attorney, accountant, etc.) with you to the credit bureau when you go to view your file. "§ 611. Procedure In Case Of Disputed Accuracy " (a) If the completeness or accuracy of nay item of information contained in his file is disputed by a consumer, and such dispute is directly conveyed to the consumer reporting agency by the consumer, the consumer reporting agency shall within a reasonable period of time reinvestigate and record the current status of that information unless it has reasonable grounds to believe that the dispute by the consumer is frivolous or irrelevant. If after such reinvestigation such information is found to be inaccurate or can non longer be verified, the consumer reporting agency shall promptly delete such information. The presence of contradictory information in the consumer's file does not in and of itself constitute reasonable grounds for believing the dispute is frivolous or irrelevant. " (b) If the reinvestigation does not resolve the dispute, the consumer may file a brief statement setting forth the nature of the dispute. The consumer reporting agency may limit such statements to not more than one hundred words if it provides the consumer with assistance in writing a clear summary of the dispute. " (c) Whenever a statement of a dispute is filed, unless there is reasonable grounds to believe that it is frivolous or irrelevant, the consumer reporting agency shall, in any subsequent consumer report containing the information in question, clearly note that it is disputed by the consumer and provide either the consumer's statement or a clear and accurate codification or summary thereof. " (d) Following any deletion of information which is found to be inaccurate or whose accuracy can no longer be verified or any notation as to disputed information, the consumer reporting agency shall, at request of the consumer, furnish notification that the item has been deleted or the statement, codification or summary pursuant to subsection (b) or (c) to any person specifically designated by the consumer who has within two years prior thereto received a consumer report for employment purposes, or within six months prior thereto received a consumer report for any other purpose, which contained the deleted or disputed information. The consumer reporting agency shall clearly and conspicuously disclose to the consumer his rights to make such a request. Such disclosure shall be made at or prior to the time the information is deleted or the consumer's statement regarding the disputed information is received. Layperson's Summary Section 611 - Procedure In Case of Disputed Accuracy You may dispute anything in your file that is inaccurate. The bureau has reasonable time (30 days) to verify the information with the original source, or it must be removed. If the information is confirmed by the source that reported it, but you still believe it to be inaccurate, you may have a statement of up to 100 words added to your file explaining the circumstances surrounding that item. You can then request that your statement be sent to any company that received your file without your side of the story. If the information is found to be incorrect and thus removed, at your request the bureau must make notification of the correction to any company that received the wrong information. There can be no charge to you for them doing this. NOTE: Before initiating any of the steps above, please read HUG IR#113, Fresh Start: The Authoritative Guide To Repairing Your Credit. These things, along with many others that you will discover, need to be done in a certain way and in particular order. If you do it wrong the first time, it is very hard to go back and undo. So study well before you act. "§ 612. Charges For Certain Disclosures "A consumer reporting agency shall make all disclosure pursuant to section 609 and furnish all consumer reports pursuant to section 611(d) without charge to the consumer if, within thirty days after receipt by such consumer of a notification pursuant to section 615 or notification from a debt collection agency affiliated with such consumer reporting agency stating that the consumer's credit rating may be or has been adversely affected, the consumer makes a request under section 609 or 611(d). Otherwise, the consumer reporting agency may impose a reasonable charge on the consumer for making disclosure to such consumer pursuant to section 609, the charge for which shall be indicated to the consumer prior to making disclosure; and for furnishing notification, statements, summaries, or codification to person designated by the consumer prior to furnishing such information and shall not exceed the charge that the consumer reporting agency would imposed on each designated recipient for a consumer report except that no charge may be made for notifying such persons of the deletion of information which is found to be inaccurate or which can no longer be verified. Layperson's Summary Section 612 - Charges For Certain Disclosures You may request free of charge all information to which you are entitled if the request is made within 30 days after receipt of a notification that you have been denied credit, insurance or employment because of information contained in a consumer report. Otherwise, the bureau is permitted to charge a reasonable fee. "§ 613. Public Record Information For Employment Purposes "A consumer reporting agency which furnishes a consumer report for employment purposes and which for that purpose compiles and reports items of information on consumers which are matters of public record and are likely to have an adverse effect upon a consumer's ability to obtain employment shall— " (1) at the time such public record information is reported to the user of such consumer report, notify the consumer of the fact that public record information is being reported by the consumer reporting agency, together with the name and address of the person to whom such information is being reported; or " (2) maintain strict procedures designed to insure that whenever public information which is likely to have an adverse effect on a consumer's ability to obtain employment is reported it is complete and up to date. For purposes of this paragraph, items of public record relating to arrest, indictments, conviction, suit, tax liens, and outstanding judgments shall be considered up to date if the current public record status of the item at the time of the report is reported. "§ 614. Restrictions On Investigative Reports "Whenever a consumer reporting agency prepares an investigative consumer report, no adverse information in the consumer report (other than information which is a matter of public record) may be include in a subsequent consumer report unless such adverse information has been verified in the process of making such subsequent consumer report, or the adverse information was received within the three-month period preceding the date the subsequent report is furnished. "§ 615. Requirements On Users Of Consumer Reports " (a) Whenever credit or insurance for personal, family, or household purposes, or employment involving a consumer is denied or the charge for such credit or insurance is increased either wholly or partly because of information contained in a consumer report from a consumer reporting agency, the user of the consumer report shall so advise the consumer against whom such adverse action has been taken and supply the name and address of the consumer reporting agency making the report. " (b) Whenever credit for personal, family, or household purposes involving a consumer is denied or the charge for such credit is increased either wholly or partly because of information obtained form a person other than a consumer reporting agency bearing upon the consumer's credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living, the user of such information shall, within a reasonable period of time, upon the consumer's written request for the reasons for such adverse action received within sixty days after learning of such adverse action, disclose the nature of the information to the consumer. The use of such information shall clearly and accurately disclose to the consumer his right to make such written request at the time such adverse action is communicated to the consumer. " (c) No person shall be held liable for any violation of this section if he shows by a preponderance of the evidence that tat the time of the alleged violation he maintained reasonable procedures to assure compliance with the provisions of subsections (a) and (b). Layperson's Summary Section 615 - Requirements On Users of Consumer Reports A company who denies you credit, insurance, employment, or raises the cost of your insurance or credit due to information obtained from a credit bureau must inform you which bureau the negative information came from. "§ 616. Civil Liability For Willful Noncompliance "Any consumer reporting agency or user of information which willfully fails to comply with any requirement imposed under this title with respect to any consumer is liable to that consumer in an amount equal to the sum of— " (1) any actual damages sustained by the consumer as a result of the failure; " (2) such amount of punitive damages as the court may allow; and " (3) in the case of any successful action to enforce any liability under this section, the costs of the action together with reasonable attorney's fees as determined by the court. "§ 617. Civil Liability For Negligent Noncompliance "Any consumer reporting agency or user of information which is negligent in failing to comply with any requirement imposed under this title with respect to any consumer is liable to that consumer in an amount equal to the sum of— " (1) any actual damages sustained by the consumer as a result of the failure; " (2) in the case of any successful action to enforce any liability under this section, the costs of the action together with reasonable attorney's fees as determined by the court. Layperson's Summary Section 617 - Civil Liability For Negligent Noncompliance You have the right to sue a bureau for damages if the agency willfully or negligently violates the law; and, if you are successful, to collect attorney's fees and court costs. "§ 618. Jurisdiction Of Courts; Limitation Of Actions "An action to enforce any liability created under this title may be brought in any appropriate United Sates district court without regard to the amount in controversy, or in any other court of competent jurisdiction, within two years from the date on which the liability arises, except that where a defendant has materially and willfully misrepresented any information required under this title to be disclosed to an individual and the information so misrepresented is material to the establishment of the defendant's liability to that individual under this title, the action may be brought at any time within two years after discovery by the individual of the misrepresentation. "§ 619. Obtaining Information Under False Pretenses "Any person who knowingly and willfully obtains information on a consumer from a consumer reporting agency under false pretenses shall be fined not more than $5,000 or imprisoned not more than one year, or both. "§ 620. Unauthorized Disclosure By Officers Or Employees "Any officer or employee of a consumer reporting agency who knowingly and willfully provides information concerning an individual from the agency's files to a person not authorized to receive that information shall be fined not more than $5,000 or imprisoned not more than one year, or both. "§ 621. Administrative Enforcement " (a) Compliance with the requirements imposed under this title shall be enforced under the Federal Trade Commission Act by the Federal Trade Commission with respect to consumer reporting agencies and all other persons subject thereto, except to the extent that enforcement of the requirements imposed under this title is specifically committed to some other government agency under subsection (b) hereof. For the purpose of the exercise by the Federal Trade Commission of its functions and powers under the Federal Trade Commission Act, a violation of any requirement or prohibition imposed under this title shall constitute an unfair or deceptive act or practice in commerce in violation of section 5(a) of the Federal Trade Commission Act and shall be subject to enforcement by the Federal Trade Commission under section 5(b) thereof with respect to any consumer reporting agency or person subject to enforcement by the Federal Trade Commission pursuant to this subsection, irrespective of whether that person is engaged in commerce or meets any other jurisdictional tests in the Federal Trade Commission Act. The Federal Trade Commission shall have such procedural, investigative, and enforcement powers, including the power to issue procedural rules in enforcing compliance with the requirements imposed under this title and to require the filing of reports, the production of documents, and the appearance of witnesses as though the applicable terms and conditions of the Federal Trade Commission Act are part of this title. Any person violating any of the provisions of this title shall be subject to the penalties and entitled to the privileges and immunities provided in the Federal Trade Commission Act as though the applicable terms and provisions thereof were part of this title. " (b) Compliance with the requirements imposed under this tittle with respect to consumer reporting agencies and persons who use consumer reports from such agencies shall be enforced under— " (1) section 8 of the Federal Deposit Insurance Act, in the case of : " (A) national banks, by the Comptroller of the Currency; " (B) member banks of the Federal Reserve System (other than national banks), by the Federal Reserve Board; and " (C) banks insured by the Federal Deposit Insurance Corporation (other than members of the Federal Reserve System), by the Board of Directors of the Federal Deposit Insurance Corporation. " (2) section 5(d) of the Home Owners Loan Act of 1933, section 407 of the National Housing Act, and sections 6(i) and 17 of the Federal Home Loan Act, by the Federal Home Loan Bank Board (acting directly or through the Federal Savings and Loan Insurance Corporation), in the case of any institution subject to any of those provisions; " (3) the Federal Credit Union Act, by the Administrator of the National Credit Union Administration with respect to any Federal credit union; " (4) the Acts to regulated commerce, by the Interstate Commerce Commission with respect to any common carrier subject to those Acts; " (5) the federal Aviation Act of 1958, by the Civil Aeronautics Board with respect to any air carrier or foreign air carrier subject to that Act; and " (6) The Packers and Stockyards Act, 1921 (except as provided in section 406 of that Act), by the Secretary of Agriculture with respect to any activities subject to that Act. " (c) For the purpose of the exercise by any agency referred to in subsection (b) of its powers under any Act referred to in that Subsection, a violation of any requirement imposed under this title shall be deemed to be a violation of a requirement imposed under that Act. In addition to its powers under any provision of law specifically referred to in subsection (b), each of the agencies referred to in that subsection may exercised, for the purpose of enforcing compliance with any requirement imposed under this title any other authority conferred on it by law. "§ 622. Relation To State Laws "This title does not annual, alter, affect, or exempt any person subject to the provisions of this title form complying with the laws of any State with respect to the collection, distribution, or use of any information on consumers, except to the extent that those laws are inconsistent with any provision of this title, and then only to the extent of the inconsistency." APPENDIX A Federal Enforcement Agencies The following list indicates the federal agencies that enforce these laws for particular classes of creditors. Any questions concerning a particular creditor should be directed to its enforcement agency. National banks Comptroller of the Currency Consumer Examinations Division Washington, D.C. 20219 State member banks Federal Reserve Bank serving the district in which the state member bank is located. Nonmember insured banks Federal Deposit Insurance Corporation Regional Director for the region in which the nonmember insured bank is located. Savings institutions insured by the FSLIC and members for the FHLB system (except for savings banks insured by FDIC): The Federal Home Loan Bank Board Supervisory Agent in the district in which the institution is located. Federal credit unions Regional Office of the National Credit Union Administration serving the area in which the federal credit union is located. Creditors subject to Interstate Commerce Commission Office Proceedings Interstate Commerce Commission Washington, D.C. 20523 Creditors subject to Packers and Stockyards Act: Nearest Packers and Stockyards Administration area supervisor U.S. Small Business Administration 1441 L Street, N.W. Washington, D.C. 20416 APPENDIX B Sample Cease & Desist Letter First, Middle, Last, Jr./Sr. Street City, State, Zip Code January 25,1997 Collection Agency Address City, State Zip Code RE: Account #(collection agency's number) (agent's name who appeared on the letter): Let this letter serve as legal notice under federal law that regulates the activities of collection agencies and their legal representatives. You are hereby notified under provisions of Public Law 95-109, Section 805c, The Fair Debt Collection Practices Act, to hereby cease and desist in any and all attempt to collect the above debt. Your failure to do so will result in charges being filed with the state and federal regulatory agencies empowered with enforcement. You are further warned that if any derogatory information pertaining to me is reported to any reporting agency after receipt of this notice, it too will result in all legal remedies being sought. Sincerely, (Signature) APPENDIX C Glossary Of Legal Terms For The Layperson Defined here are the terms you are most likely to encounter. The study of law is by no means as simple as the definitions given below. These terms are encountered in such areas as real estate, contracts of various kinds, banking, leasing, borrowing and lending, bankruptcy, copyrights and patents, insurance, licensing, notes, and a great many other areas of everyday business. Understandably, no attempt is being made to make you a law expert, only to give you a general knowledge so you can continue transactions without having to seek out an explanation. Terms, whose legal meaning can be found in most any dictionary are not included here. Terms, whose legal meaning differs from the dictionary meaning are included. A PRENDRE - A writ to take the land ABET - To encourage or excite one to commit a crime ABEYANCE - Temporarily holding back, as with the settlement of an estate ABSOLUTE CONVEYANCE - An instrument by which the right or property is transferred free of any condition or qualification ABSOLUTE PROPERTY - Full and complete ownership (does not refer to real estate) ABSTRACT OF TITLE - A summary of the important parts of a deed or other instrument showing evidence of title. It is usually arranged in chronological order showing origin, agreements and history of ownership ACCEPTANCE - The act of accepting an offer which results in a binding contract; an agreement to pay a note; an agreement to terms ACCEPTOR - The one who receives or promises to pay a bill of exchange or draft ACCOMMODATION PAPER - A bill or note made, drawn, accepted or endorsed by one person as a favor for another person as distinguished from a note given for value received ACCOUNTS RECEIVABLE - Debts owed to a company in the normal course of business ACCUMULATIVE LEGACY - A bequest given in addition to that already given ACKNOWLEDGMENT - A legal admission of a fact before a public official; a certificate issued by a public officer such as a notary public before whom the acknowledgment was made; a receipt ACQUITTANCE - A written document releasing one from debts or other liability ACTION - A formal proceeding in a court of justice; to bring suit ACTIONABLE - Incidents or circumstances that are legal grounds for action or lawsuit ADMINISTRATOR - A person appointed to conduct or manage the affairs of another AD VALOREM - Latin for, "according to value" (example: tax on real estate) ADVERSE POSSESSION - Possession of land in opposition to the title of another AFFIDAVIT - A declaration in writing and sworn before a person legally authorized to administer it AGENT - One authorized to represent and act for another in the transaction or management of some business or affairs AGREEMENT - A contract; a meeting of the minds of two or more parties to form a mutual contract for a consideration ALIENATION - The act of transferring to another, particularly of real estate, where an estate is voluntarily resigned by one and accepted by another AMENDMENT - Alter or correct an error or make a change in a document, usually for the better, and usually by means of an addition AMICABLE ACTION - An action carried on according to a mutual understanding and arrangement AMORTIZATION - The payment of debts by installments at stated intervals for a definite time. The term is usually applied to the payment of stocks, bonds and mortgages. ANIMO REVOCANDI - Latin for, "with the intention of revoking" APPEAL - To complain to a superior court of an injustice or error committed by a lower court, and asking the higher court to correct or reverse the decision APPELLATE COURT - A court having jurisdiction of appeals and reviews APPELLEE - The party against whom an appeal is made APPROPRIATION - The application of money paid by a debtor to the creditors ARBITRATION - The investigation and settlement of a matter in dispute between opposing parties by persons or organizations chosen by the parties and whose decision is usually binding upon the parties by a former agreement ARTIFICIAL PERSONS - Persons created and devised by human laws (example: a corporation) ASSESSED VALUATION - The value placed upon real or personal property ASSESSMENT - A value set on property for the purpose of establishing a tax rate ASSIGNEE - One who receives property from another by assignment, conveyance, device, descent, or act of law ASSIGNMENT - The transfer of real or personal property from one party to another ASSIGNOR - One who assigns or transfers property to another ASSURED - The one being insured by an insurance company against the loss described in the policy ATTACHMENT - The taking or seizure of property by a legal process ATTEST - To witness or testify to the signing of a document and subscribing to it as a witness ATTORNEY IN FACT - A private attorney authorized by another to act in his place for a particular purpose AWARD - The judgment or decision made or given by a judge or arbitrator in the matter submitted to them BAILMENT - The delivery of goods for some particular purpose by one person to another to be ultimately redelivered to the owner or dealt with according to the owner's directions BANK DRAFT - A bill of exchange drawn by one bank on another bank BEARER - One who holds a note, draft, or bill of exchange BEQUEST - A gift of personal property by will BLANK INDORSEMENT - A note or some other bill of exchange which bears the name of the indorser, but does not mention any name to whom it should be finally paid BONA FIDE HOLDER FOR VALUE - One who takes negotiable papers in good faith for a valuable consideration before it is due BY-LAWS - Laws or regulations made by a corporation for its own government and conforms with the general law of the land CAPITAL STOCK - The amount of money as distinguished from property, raised from stockholders for use by a company or corporation CAUSE OF ACTION - Grounds on which a lawsuit can be sustained CAVEAT EMPTOR - It is the buyers responsibility to examine, test and inspect the item before purchase. Otherwise, it will be the buyer's fault if it turns out to be defective, unless the item has a warranty against such defect. Literally, it means "Let the buyer beware." CESTUI QUE TRUST - One who has the right and a beneficial interest in an estate to which another has the legal title CHATTEL MORTGAGE - A document giving a lien on personal property as security for a debt on the performance of an obligation CHOSE IN ACTION - A thing one does not have possession of, but has the right to it or the right to demand it COINSURANCE - A clause in an insurance policy stating that the insured will carry or be responsible for a certain percentage of the property's value, and in the event of a lose, both the insurance company and the insured become liable for their respective percentage COMMON CARRIER - A person or company who is in the business of transporting people or property for a fee COMMITTEE OF INCOMPETENT - Person(s) invested by court order with the guardianship of a person or estate of one judged incompetent COMMUNITY PROPERTY - Property owned in common by husband and wife. In community-property-law states, property so owned becomes acquired by either spouse during marriage. COMPLAINANT - One who institutes suit against another COMPOSITION - An agreement by which a creditor discharges the debtor from paying certain debts owed COMPROMISE - An arrangement to settle a dispute without resort to the courts CONSENT - An act of reason accompanied with deliberation, weighing the good and evil on each side CONSIDERATION - The material cause of a contract, without which no contract is binding; the reason which moves the parties to enter into contract; the price or motive of a contract; the thing given in exchange for the benefit which is derived from a contract CONSTRUCTIVE FRAUD - Fraud inferred by law, as distinguished from actual fraud CONSTRUCTIVE NOTICE- Notice inferred by law, as distinguished from actual notice CONTRA BONOS MORES- Latin for, "against good morals" CONTRIBUTORY NEGLIGENCE - A genuine act of negligence by the injured party without which the injury would not have occurred CONVERSION - An unauthorized assumption and exercise of the right of ownership over another's goods CURTESY - An estate to which a man is by law entitled on the death of his wife, when children of the marriage inherit the fee title CONVEYANCE - A written document by which property is transferred from one person to another DAMAGES - Compensation or indemnity which may be recovered by any person who has suffered loss or injury through the unlawful act, omission or negligence of another DEBENTURE - A certificate showing rightful possession of property which has been offered as collateral for a loan. DEED POLL - A deed which is made by only one person DE FACTO - Latin meaning "in fact". A corporation de facto is one whose organization is defective to the extent that it may be successfully attacked by the state DEFEASANCE CLAUSE - A provision which will of itself render an instrument null and void; a clause in a deed conveying real property which provides that the deed shall be null and void upon payment of the obligation by the debtor DEFENSE - A denial by the defendant against the plaintiff's complaint DEL CREDERE - An agreement by which a factor, in selling goods on credit for an additional commission, guarantees that the purchase price will be paid by the seller DEMISE - The transfer or conveyance of an estate to another DESCENT - The transfer of title to property to the heirs upon the death of an ancestor who dies without making a will DEVISE - To make a gift of property by will DISCHARGE IN BANKRUPTCY - An order of the court whereby the bankrupt debtor is discharged from unpaid balance of claims against him DONATIO - A gift of land or other personal property DOWER - The portion of a man's land to which his wife is entitled upon his death for as long as she lives DUCES TECUM - The party summoned to appear in court is ordered to bring certain evidence requested by the court. DUE PROCESS OF LAW - A judicial trial, and not a mere declaration of legislative will by the passing of a law DURESS - Compulsion by which a person is illegally forced to do something EASEMENT - The right of one person to use the land of another for a special purpose, such as the right of way for a pipeline ELEEMOSYNARY CORPORATION - A corporation organized for charitable purposes EMBLEMENTS - The profits of crops on sown land EMINENT DOMAIN - The power of the government to take private property for public use, providing a reasonable compensation was paid ENCUMBRANCE - A claim or lien against property which can lower its value, as a mortgage or real property EQUITY OF REDEMPTION - The right to redeem one's mortgaged estate after a certain period of time by repayment of the money due on the mortgage ESCHEAT - Land going to the state upon the death of its owner with lawful heirs ESCALATOR CLAUSE - A clause giving the lender the right to increase the interest rate after a specified time ESCROW - Money, property, or a document held by a third party to be delivered by the third party to the grantee upon the performance or occurrence of certain conditions. The deposit of the escrow places it beyond the control of the grantor, but the title does not pass until the fulfillment of the condition. ESTATE - The interest which any person has in real estate or other person's property ESTATE IN COMMON - An estate in land held by two or more persons ESTATE IN DOWER - An estate which a woman is, by law, entitled to claim upon the death of her husband ESTATE IN FEE SIMPLE - The entire and absolute interest and property in land by a man and his heirs forever ESTATE FOR LIFE - A freehold estate, not for inheritance, which one owns for life, or the life of another person EX CONTRACTU - A right or cause of action arising out of a contract EX DELICTO - A right or cause of action arising out of a tort EXECUTED CONTRACT - A contract which transfers the possession of a thing, together with the right; a contract which conveys a chose in possession, as distinguished from a chose in action EXECUTION - A writ issued to a law enforcement officer requiring the execution of a judgment of the court EXTENDED COVERAGE - Insurance against additional events, as a fire insurance policy also covering lightning, windstorm, hail, water and smoke damage, etc. FACTOR - An agent whose business it is to buy and sell goods for others on a commission and usually sells it under his own name FEE SIMPLE - Absolute ownership of land with the unrestricted power of sale or other disposition FIDUCIARY - A person who holds a position of trust and confidence in relation to another person FIRST MORTGAGE - The first lien on property pledged as security FIXTURES - A thing that is attached to the building or land and by law thus becomes a part of it FORECLOSURE - The court proceedings for the sale of mortgaged land or other personal property for the payment of money owed FREEHOLD - An estate of inheritance, or an estate for life, dealing with real property FUTURE ADVANCE MORTGAGE - A mortgage given to secure future additional loans as well as the original loan GARNISHEE - A party in whose hands money or property is attached by the creditor of another and who had received warning not to pay or deliver it to the defendant GARNISHMENT - A notice to a person holding another's money or property that the money or property is attached for the purpose of applying it to pay a debt GENERAL TANGIBLES - Personal property such as good will, copyrights, trademarks, patents. (Accounts, chattel paper and documents are not intangibles.) GRANTEE - The person to whom a grant is made GRANTOR - The one making the grant GROSS NEGLIGENCE - The lack of care that every person with common sense will take GUARANTOR - A person bound by a contract or guaranty HABENDUM - The clause in a deed which defines the extent of the ownership granted HEREDITAMENTS - Things capable of being inherited HOLD OVER - To retain possession as a tenant of leased property after the lease expired HOLDING COMPANY - A corporation organized to hold the stock of another corporations HOMESTEAD - The home, houses and land where the head of the family lives, owned and occupied as a home, and is sometimes exempt from seizure by creditors HYPOTHECATE - To pledge a thing, generally as security for a loan, without delivering possession to the pledgee IMPLIED ASSUMPSIT - A promise not formally made, but presumed or implied from the conduct of a person IMPLIED CONTRACT - A contract implied by reason and justice, and which therefore the law presumes that every man undertakes to perform INCOMPETENCY - The legal status of a person unable to manage his own affairs by reason of insanity, imbecility or feeblemindedness INCUMBRANCE - A legal claim or lien upon an estate, such as a judgement or mortgage INDEMNIFY - To secure against loss or damage; to make reimbursement for a loss already suffered INDEMNITY - A contract or insurance by which one person engages to secure another against loss or damage INDENTURE - A deed to which two or more persons are parties, entering into mutual obligations INJUNCTION - A restraining order issued by the court requiring a person to refrain from, or to do, a particular act IN RE - means "in regard to" INSOLVENCY - The financial condition of a person or company is such, that all assets are not enough to pay all debts INSTRUMENT - A written document, including checks, drafts, promissory notes, certificates, bonds, stocks INSURABLE INTEREST - A person must have a serious stake in another person's property, life or health in order to become the beneficiary in an insurance policy. INTANGIBLE PROPERTY - Property which has no physical existence but is only a right to receive property INTERSTATE COMMERCE - Transportation of people or property between the states of the United States INTESTATE - A person who dies without leaving a will JOINT TENANCY - A holding or interest in land or other property by more than one party JUDGMENT - The final decision of a court as a result of an action or proceeding instituted in such court (also spelled Judgment) JUNIOR MORTGAGE - A second, third, etc., mortgage; subsequent to the claims of any prior mortgage LACHES - Neglect to make a claim within a reasonable time LEASE - A contract in writing, whereby one person, the lessor, agrees to give possession of property to another person, the lessee, in consideration of the payment of money LEGACY - A gift of personal property by a will LETTER OF CREDIT - A document or assurance given by a bank to its customer that the bank will honor drafts or other demands for payments as requested by another person LIBEL - Any malicious defamation expressed in print, writing, picture, effigies or by some act other than by spoken words, that is calculated to injure the character or reputation of a person by bringing him into ridicule LIEN - A claim by one person upon the property of another person while such property is in his possession, to enforce the payment of money LIFE ESTATE - An estate held for the life of the party holding it, or of some other person. It is not an estate of inheritance. LIMITED PARTNERSHIP - A partnership consisting of one or more general partners, jointly responsible as ordinary partners, by whom the business is conducted, and one or more special partners, contributing in cash payments a specific sum as capital to the common stock, and who are not liable for the debts of the partnership beyond the funds so contributed LIQUIDATED DAMAGES - A sum of money specifically agreed upon between the parties to a contract, to be paid in the event of the nonperformance of the contract by either L.S . - Stands for locus sigilli. This is the abbreviation found at the place where the seal is put on a written document, such as a notary seal. MALICE - The doing of a wrongful act intentionally, without just cause or excuse MATERIALMAN - A person who furnishes materials to be used in the construction or repair of buildings or structures MECHANICS LIEN - A lien upon real property to secure the payment of debts owed those persons who contribute labor or materials to the construction or improvement of the property METES AND BOUNDS - The boundary lines of lands, with their termination points, angles, distinctive objects, end and side lines MISFEASANCE - The improper performance of some act which one may lawfully do NECESSARIES - Things furnished to a child as food, clothing lodging, medical attention, and whatever else may be necessary for his proper and suitable maintenance, according to his state and condition in life NEGOTIABLE INSTRUMENT - Any instrument, the rights of action on which is freely assignable from person to person NEGOTIABLE - A term applied to checks, bills of exchange, promissory notes, which one made negotiable by being make payable to order or to bearer NDN CORPOS MENTIS - Latin for, "not in possession"; meaning, not having power of one's mind or mental faculties NOTARY PUBLIC - A public officer before whom various acts, chiefly in mercantile matters are required to be done, such as the acknowledgment of certain papers or documents in his presence, who then certifies them in writing under his official seal. OPTION - A legal power or right to decide whether or not one will buy or sell within a certain time for a stipulated price PARTICULARS - a written statement of the plaintiff's demand or the defendant's setoff, usually referred to as a bill of particulars PARTY WALL - A wall erected on the line between two properties belonging to different persons for use of both PERSONAL ASSETS - Personal property held by an executor or administrator of an estate, responsible with the debts or legacies of the testator or interstate and applicable to that purpose PERSONAL PROPERTY - Property consisting of movable things and not descendible to the heirs at law PERSONAL REPRESENTATIVE - In the laws of wills, the one who administers the estate of a deceased person PLEA IN ABATEMENT - A plea to abate the plaintiff's action and put it off for the present PLEDGE - The deposit of goods with a creditor as security for a debt or obligation POWER OF ATTORNEY - An instrument in writing, authorizing another person to act on one's behalf either generally in all matters or to do a specified act PREFERRED STOCK - Stock which entitles its owners to dividends out of net profits before the holders of common stock PRESCRIPTION - A mode of acquiring title to property by long and continual usage PRIMA FACIE - At first sight. A person is said to have a prima-facie case when the evidence is sufficient for proof until it is contradicted. PRINCIPAL - The person who gives authority to an agent to do something for him PROBATE - Determining the validity, particularly of a will before a probate or surrogate court PROMISSORY NOTE - A promise in writing by one person to another to pay on demand or at a fixed or determinable time, a certain sum of money, to bearer of note or to the order of PROTEST - A declaration against an act about to be done or already done; a formal statement in writing that a certain (describing it), was on a certain day presented for payment or acceptance, and that such payment or acceptance was refused PROTEM - Abbreviation for pro t empore; meaning "temporarily", or for the time being PUNITIVE DAMAGES - Damages intended to punish a wrongdoer; vindictive damages PURCHASE MONEY MORTGAGE - The price paid or agreed to be paid by the purchaser of real estate QUANTUM MERUIT - means "as much as he deserves", an implied promise to pay for labor as much as is reasonably deserved QUASI CONTRACT - means "a contract implied by law"; not actually expressed, but implied or presumed by law QUITCLAIM - A deed by which some right, title, interest or claim which one person has in an estate held by another, is released or relinquished RATE OF EXCHANGE - The actual price at which a bill, drawn in one country upon another country can be bought or obtained REAL ACTION - An action for the recovery of real property REAL PROPERTY - Land, tenements and hereditaments and whatever is erected on, growing on, or affixed to it RECEIVER - Someone who has been appointed to take possession of property that is subject to litigation and to hold such property and apply the profits, or dispose of the property according to the direction of the court RECOUPMENT - Keeping back something which is due, because there is equitable reason to withhold it REFEREE - A person appointed by the court to take testimony from the parties and report back to the court for judgement; the person in charge of the proceedings during the administration of the bankrupt estate. RELEASE - A relinquishment of some right or claim by one person in favor of another REPLEVIN - A proceeding by which the owner recovers his own property in the possession of another person RES - Means "the thing"; the subject matter of the litigation RESIDUARY ESTATE - The part of the estate which remains after payment of all debts. RIDER - A provision added to a document or insurance policy, whereby something is restricted or enlarged RIGHT OF REDEMPTION - The right to reclaim property from a claim or lien by payment or what is due SEAL - An impression upon a written instrument to show that the instrument was executed in a formal manner SECURITY FOR COSTS - A security which a defendant may require of a plaintiff who does not reside within the jurisdiction of the court, for the payment of costs as may be awarded to the defendant SEPARATE MAINTENANCE - The maintenance of a woman by her husband after an agreement to live separately SETOFF - A counterclaim by the defendant for the purpose of reducing the claim of the plaintiff SLANDER - The use of spoken words which tend to injure the reputation of a person SPECIAL DAMAGES - Damages not necessarily resulting from an injury complained of, but as specifically stated and are not implied SPECIFIC PERFORMANCE - Performance of a contract in precise form or according to the precise terms agreed upon STATUTE OF LIMITATIONS - A statute fixing and limiting certain periods of time, beyond which rights of action cannot been forced SUT JURIS - "Capable of managing one's own affairs"; not under any legal disability or guardianship SURETY - One who binds himself to do a certain act in return of a sum of money, in the event another fails to do it SURETYSHIP - A contract whereby one person engages to be answerable for the debt or default of another person TANGIBLE PROPERTY - Property that has physical existence, such as land, buildings, furniture consumer goods, equipment TENANCY IN COMMON - The holding of land by several persons, by several distinct titles, but by unity of possession TENANCY AT WILL - The occupation of premises by a person without a lease or after termination of a lease with neither the approval or disapproval of the landlord; a tenancy ended at the will of either landlord or tenant TERM - A limited and fixed period of time TESTAMENT - The disposition of personal property to take effect after the death of the person making it TESTATE - The opposite of intestate; one who leaves a will TESTIMONIUM CLAUSE - The clause of a document which concludes with: "In witness whereof, the parties to these presents have hereunto set their hands and seals" TITLE - A person s right to property TITLE INSURANCE - A policy which insures the buyer of real property against loss should the title be defective TRUST - Holding of another person's property subject to the duty of employing it according to the directions of the person from whom it was obtained TRUSTEE - A person who by agreement holds or administers some property for the benefit or use of another person UNDUE INFLUENCE - The mental coercion of one person over another person USURY - Interest paid for borrowing money beyond the maximum permitted by law VALUABLE CONSIDERATION - An amount of money or other form of return which could be considered adequate VOIDABLE - That which may be voided, but which is not absolutely void by itself WAIVER - A voluntary relinquishment of a known right; an election to forgo some advantage which a person could have demanded WASTE - The destruction, misuse, alteration, or neglect of the premises by a tenant which is against the interest of the landlord WATERED STOCK - Shares of stock issued by a corporation as fully paid, when in fact the shares are not fully paid for WITHOUT RECOURSE - A clause used in the endorsement of negotiable instruments by which the indorser intends to exempt himself from liability to other parties WRIT - An order issued by a court for the purpose of requiring the performance of a specified act by the person to whom it was directed Each One Updated For 1997! 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Special Reports Are The Next Best Thing To Hiring Your Own Personal Business Consultant And Will Empower You To Get The Results You Need—Guaranteed #501 The Layperson's Crash Course In Business Credit $2495 Everything you will ever need to know about traditional business credit. In today's business climate of tightening credit, you need to know exactly what it takes to get a "yes." And that means being better informed than the hundreds of other applicants. This report will give you that foundation of understanding on everything from commercial banking to factoring. Also thoroughly covered are institutional term lenders, credit unions, warehouse receipts financing, floor plans, cultivating your banking relationship and more. 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From A to Z, from leveraging personal resources to limited public offerings — ALL COVERED! Get equipment and supplies even if you don't have any money INSID R REPOE RT Save cash by employing alternatives 7 0 PAGES to obtain an office and even office furnishings Learn to maximize the art of bartering to get what you need Learn about incubators and how they can literally be your "life support" during early growth Pursue alternatives to traditional venture capital such as product and territory licensing or powerful strategic alliances Explore other options such as franchising and an Employee Stock Option Plan (ESOP) Benefit from exhaustive reference of resource materials that are unequaled anywhere Personal Section Business Section Order Form Others' 100% Comments Guarantee Special Offer #509 How To Attract the Perfect Investor For Your Business $2495 Tap into the source that is fueling over 90% of the business startups today. 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INSID R REPOE RT 68 PAGES Personal Section Avoid the most common blunder in most business plans Become informed of the diverse needs and desires in the financing community so that you can custom tailor your plan for your particular audience Business Section Order Form Others' 100% Comments Guarantee Special Offer #527 How To Obtain Local, State and Federal Help For Your Business $2495 Billions and billions of dollars are loaned or given away each year through these programs. Yes, there is competition; but, with this information you can know exactly how to position yourself or your company to gain favorable status. This report covers the complete spectrum, form government loan guarantees which will enhance your proposal in the eyes of lenders, to outright grants that do not have to be repaid. Also includes a special section for minorities. Exhaustive references included. Cut through government "red tape" Uncover FREE and low-cost business counseling as well as many other 216 PAGES useful services Learn who to contact for assistance at the local, state and federal level Receive a complete listing of sources offering assistance in your own state Get up to speed on federal venture capital ___ and what you need to do to get your piece of the pie Learn all you need to know to acquire an SBA loan guarantee No punches pulled or empty promises here — learn precisely how to qualify for federal and private grants Every agency, organization or foundation has an agenda. See how to work it to your advantage INSID R REPOE RT Personal Section Business Section Order Form Others' 100% Comments Guarantee Special Offer 100% Satisfaction Guaranteed...Always The Horizons Unlimited Group takes a great deal of pride in the quality of these resources. We are convinced from the feedback of our customers and our own research that they are among the very best offered anywhere. We absolutely insist that you be 100% satisfied with your investment, or return any product for a complete refund no explanation necessary. Personal Section Business Section Order Form Others' 100% Comments Guarantee Special Offer What Others Are Saying "The ideas in your report, 'Street-Smart Financing' gave me more than enough ammunition to finally start my own antique mall. Money was the only thing holding me back. I acquired the startup capital I needed just a week ago today... Again, thank you for bringing my dream a step closer." Deborah Hall, NY, NY "This was the first time in a very long time that I ordered anything through the mail that was worth reading. For the past six months my partner and I have been talking to lots of 'potential' investors. We generated a great deal of interest, but no one would take the last step and commit the money for our expansion. 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The principle of prioritized outcome in 'How To Borrow Your Way To Wealth' has changed the way I make every single decision. It's the best explanation that I have every heard." Betty Walker, Albany, NY "Both reports I ordered were much more detailed and instructive than I expected. It is rare today when I feel I got more than I paid for. This was such an occasion. Three big THANK YOUs for 'Cash Now'! I thank you! My family thanks you! My creditors thank you!" Bobby Bright, Sudbury, Ontario "I must let you know how your materials have helped my son. He is very appreciative, but is not the type to sit down and write such a letter. A few months ago, he was in desperate financial trouble, as often happens to us when we're young. He had lost a job, fallen way behind on his bills, and was even facing eviction from his apartment. Without my husband, I had very little to offer in real relief. Steve read your reports and discussed some of his plans with me. I thought much of his new ideas were very good. Some of them I had never heard before. I wish you could have seen the difference in his attitude. He knew he was in serious straits, but yet he seemed optimistic that he would work through it all. I don't know all of the exact amounts, but his situation has improved faster than I ever thought possible. I love my son, but I was not that enthusiastic about him moving back home at 27. Thanks to his resilient spirit and the information that he received from you, he didn't have to, and he seems much wiser for the experience. He says he will completely recover, including his credit record, by the end of the year. Judging from what I've seen thus far, I believe him. For your company, I am one most grateful mother." Thelma Riggens, GA "...I was reminded of something I learned long ago. Knowledge breeds confidence. My wife and I used your information to increase our net income by a little more than 17% and we reduced our expenses by an estimated 25%. That's a 42% swing in a little over a month. We feel incredibly confident that we will reach the dreams we had quietly given up years ago. Cindi and I are actually starting to talk about them again. Thank you for giving me back my BIG STICK of confidence." Paul Fairchild, Memphis, TN Personal Section Business Section Order Form Others' 100% Comments Guarantee Special Offer Special Introductory Offer To Our Web Clients Follows... LIMITED TIME ONLY INTRODUCTORY OFFER Since 1987, thousands have eagerly paid full retail for their HUG Insider Reports—or received them only by investing much more by attending a popular HUG sponsored seminar! Now, through the advancements in e-publishing, you can both save money and receive your Insider Reports electronically...the same day ordered! We are passing the savings on to you! 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Title How To Borrow Your Way To Wealth Cash Now: The Uncommon Sense Guide To Raising Cash Fast & Rapid Debt Reduction How To Use The Law To Instantly Stop Creditor Harassment Fresh Start: The Authoritative Guide To Consumer Credit Repair How To Invest Now To Build A Future Fortune (Being updated—available soon) The Layperson's Crash Course In Business Credit How To Start Or Expand Your Business With "Street Smart " Financing How To Attract The Perfect Investor For Your Business How To Write A Creative Business Plan (Being updated—available soon) How To Obtain Local, State And Federal Help For Your Business Total Number Of Reports Ordered $ Subtotal (Number Of Reports Ordered ____ X $24.95) 7% Sales Tax (Texas Residents Only) 4.50 Shipping & Handling (One time only) $ TOTAL ORDER Select Your Preferred Format—3 Choices Interactive electronic version on 3.5 disks delivered via standard mail Include FREE Adobe Acrobat 3.0 Reader I Already Have Acrobat Reader Interactive electronic version delivered via e-mail Printed hard copy Method of Payment (Foreign orders, please use credit card, money order, or check drawn on US bank) Check or Money Order (Made payable to H.U.G.) 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