Working with Diffi cult People: How to Communicate with Judges, Clients, and

Working with Difficult
People: How to
Communicate with
Judges, Clients, and
Other Lawyers
with Simon D’Arcy
Gain control of the situation by
learning how to:
✦ Recognize and respond to
different communication
styles
✦ Avoid common
communication mistakes
✦ Communicate on a level
that produces results
✦ Handle the domineering
client, lawyer, or boss
Working with Difficult People:
How to Communicate with Judges,
Clients, and Other Lawyers
with Simon D’Arcy
Thursday, November 29, 2007
9 a.m.–5 p.m.
Oregon Convention Center
Portland, Oregon
7 General CLE or Practical Skills credits
Working with Difficult People:
How to Communicate with Judges,
Clients, and Other Lawyers
with Simon D’Arcy
Thursday, November 29, 2007
7 General CLE or Practical Skills credits
Oregon Convention Center
777 N.E. Martin Luther King Jr. Blvd.
Portland, Oregon
T
he unavoidable truth: some individuals
in your work environment can be hard to
deal with—opposing counsel, witnesses, clients,
judges, other lawyers and staff in your firm
or organization—they’re everywhere. When
communications break down, the ability to obtain
favorable results decreases while the stress increases.
It is rare that one seminar can help with job and
life satisfaction for the rest of your life, but this one
can. The knowledge and skills you gain from this
seminar will empower you to get the results you
want with difficult people.
Proven strategies include:
✦ Recognizing and responding to different
communication styles using a proven
behavioral model as a foundation—practice
specific strategies for gaining more
commitment and cooperation
✦ Avoid common communication mistakes
that can aggravate a situation—discover
which reactions can escalate or alleviate a
spiraling conflict
✦ Solve problems without bruising egos—
“don’t take it personally”
✦ Dealing with the domineering or angry
person—fight or flight? Neither is
productive, so learn and practice how to
hold your ground and command respect
when things heat up.
Register by using this form or calling the
OSB CLE Service Desk at (503) 684-7413,
or toll-free in Oregon at 1-800-452-8260,
ext. 413. For a full listing of OSB CLE
seminars, please visit www.osbarcle.org.
8:00 Registration
9:00 Recognizing and Responding to
Different Communication Styles
✦ Identifying the four basic
communication styles
✦ Practicing specific strategies for
adjusting your approach
✦ Commitment and cooperation through
delivery and content
10:30 Break
10:45 Avoiding Common
Communication Mistakes
✦ The “knee-jerk” reaction
✦ Recognizing reactions that will escalate
a spiraling conflict
12:30 Lunch (On Your Own)
1:30 Resolving Conflict
✦ “Don’t take it personally”
✦ Key components of conflicts—people,
behavior, and problems
✦ Communicating on a level that
produces results
3:00 Break
3:15 Handling the Domineering
Client, Lawyer, or Boss
✦ Fight or flight
✦ Hold your ground
✦ Command respect when things heat up
5:00 Adjourn
Featured Speaker Simon D’Arcy . . .
For more than a decade, Simon D’Arcy has been
developing and delivering cutting-edge training
programs that emphasize leadership, interpersonal
communications, corporate culture change,
teamwork and personal accountability to improve
individual and organizational performance and
profitability. He has worked with over 20 state and
provincial professional associations in the U.S. and
Canada and worked with Fortune 500 executives,
managers, and employees from such corporations
as ARCO, BankOne, Bell South, CIBA Vision,
Merrill Lynch, and UPS.
Bare Naked CLE.
Or whatever’s most comfortable for you.
CLE online, anytime. Visit www.osbarcle.org
and click Online CLE to get started today.
OSB CLE Seminars Planner:
✦ Kes Joerg, kjoerg@osbar.org, (503) 431-6326
Video Replays
This seminar will be videotaped and shown in its entirety
at the following locations if three or more registrations are
received at least a week prior to the replay date. To find
out if a replay will be shown, please visit the Seminars
link at www.osbcle.org and click “View” on the date of the
scheduled video replay. Or you may call the CLE Video
Replay Hotline at 1-800-452-8260, ext. 502. The Hotline is
updated each Tuesday for that week’s video replay schedule.
✦ Astoria—Friday, February 22
Lavis DiBartolomeo PC
1139 Exchange St.
✦ Coos Bay—Friday, February 15
Daniel M. Hinrichs PC
590 Commercial Ave.
✦ Eugene—Friday, February 22
Gaydos Churnside & Balthrop PC
440 E. Broadway, Suite 300
✦ Grants Pass—Thursday, February 14
Josephine County Courthouse, Room 222
N.W. 6th and “C” Streets
✦ Hood River—Friday, February 15
Wyers Haskell Davies PC
216 Columbia
✦ Klamath Falls—Friday, February 15
Boivin Uerlings & DiIaconi PC
803 Main St., Suite 201
✦ LaGrande—Friday, February 15
Mautz Baum & O’Hanlon LLP
1902 Fourth St.
✦ Lake Oswego—Wednesday, February 20
Oregon State Bar Center
5200 S.W. Meadows Road
✦ Medford—Friday, February 22
Frohnmayer Deatherage
2592 E. Barnett Road
✦ Newport—Friday, February 22
Macpherson Gintner & Diaz
423 North Coast Highway
✦ Pendleton—Friday, February 22
Mautz Baum & O’Hanlon LLP
101 S.E. Byers Ave.
✦ Redmond—Friday, February 22
Bryant Emerson & Fitch
888 W. Evergreen
✦ Roseburg—Thursday, February 14
Douglas County Counsel’s Office
Law Library, Room 319
1036 S.E. Douglas
✦ Salem—Friday, February 15
The Vandermay Law Firm
Capitol Center Building
388 State St., Suite 340
✦ Vale—Friday, February 15
Butler & Looney PC
292 Main St. S.
Working with Difficult People: How to Communicate with Judges, Clients, and Other Lawyers
Thursday, November 29, 2007
Name
SEMINAR PRODUCT ORDERS
Bar #
Seminar products will be available approximately two weeks after the live program.
❑ $235 Audiocassettes and course materials (DIF07.KAT) ... $
❑ $235 Audio CDs and course materials (DIF07.KCD) ........ $
Subtotal: .$
2007–2008 Season Ticket No. _______ discount—
subtract 10%: .–
Shipping and handling fee: .$ 7.00
TOTAL ORDER: .$
WB
Firm Name
Phone
Fax
E-mail
Address
VHS OR DVD RENTALS
City
State
For additional viewers, please call 503-431-6351, or toll-free in Oregon at
1-800-452-8260, ext. 351.
❑ $235 VHS rental and course materials (DIF07.KVR) ......... $
❑ $235 DVD rental and course materials (DIF07.KDR) ....... $
Subtotal: .$
2007–2008 Season Ticket No. _______ discount—
subtract 30%: .–
Subtotal: .$
Shipping and handling fee: .$ 7.00
TOTAL ORDER: .$
WB
Zip Code
SEMINAR REGISTRATION
PORTLAND
❑ $200 OSB Member—Early registration (received before
noon, Monday, 11/26/07)........................................... $
❑ $220 OSB Member—Regular registration (received after
noon, Monday, 11/26/07)........................................... $
❑ $230 Non-OSB Member ..................................................... $
❑ $100 2007–2008 Season Ticket Showcase Speaker
(Please register by noon, Monday, 11/26/07, to
guarantee a seat and course materials. Season Ticket
registrations received after this time are welcome and
will be accommodated on a space-available basis.) ... $
❑ $0 50-year OSB members may attend free of charge ...... $
❑ $0 Oregon judges and their lawyer staff (see below) ...... $
❑ Registrant is a judge
❑ Registrant is a lawyer staff member for the
following judge
PAYMENT OPTIONS
❑ Check Enclosed: Payable to Oregon State Bar
❑ Credit Card (VISA or MasterCard only)
All information below required when paying by credit card.
Credit Card Number
Expiration Date
Name on Credit Card (please print)
Credit Card Billing Address
Judge (please print)
City
State
Signature of Judge (required)
Authorized Signature
Zip Code
THREE WAYS TO REGISTER OR ORDER
TOTAL REGISTRATION FEES (DIF07) (729) ................... $
WB
VIDEO REPLAY (Please see video replay schedule on previous page.)
Location: _________________________________________
❑ $200 Registration ................................................................ $
❑ $100 2007–2008 Season Ticket Showcase Speaker............ $
❑ $0 50-year OSB members may attend free of charge ...... $
❑ $0 Oregon judges and their lawyer staff (see below) ...... $
❑ Registrant is a judge
❑ Registrant is a lawyer staff member for the
following judge
Judge (please print)
Registrations and orders will not be processed without payment.
1. PHONE: 503-684-7413, or toll-free in Oregon at 1-800-452-8260,
ext. 413
2. FAX with VISA or MasterCard number: 503-968-4456
3. MAIL with check: Oregon State Bar, CLE Registration, PO Box
1689, Lake Oswego, OR 97035
GENERAL INFORMATION
QUESTIONS? Call the CLE Service Desk at 503-684-7413, or toll-free in Oregon
at 1-800-452-8260, ext. 413. For information about upcoming seminars, please
visit the CLE Calendar at www.osbar.org.
CANCELLATIONS: Cancellation requests must be received at least 48
hours prior to the start of the seminar to qualify for a refund. Requests are
accepted via phone, fax, or mail; please see “Three Ways to Register” for
contact information. All cancellations are subject to a $20 cancellation fee.
TUITION ASSISTANCE: Tuition assistance is available on the basis of
financial need. Fax a request stating your financial situation to 503-968-4456
no later than one week before the seminar.
Signature of Judge (required)
DIETARY RESTRICTIONS OR SPECIAL ACCOMMODATIONS: Call
503-431-6351, or toll-free in Oregon, 1-800-452-8260, ext. 351.
TOTAL REGISTRATION FEES (DIF07) (729) ................... $
WB
© 2007 Oregon State Bar
Unauthorized recording of CLE seminars is prohibited.