How To Contact Us What Do We Do? Introduction

Introduction
What Do We Do?
How To Contact Us
Being in hospital can be a frightening
and confusing experience for any child,
young person, their family and carers.
The Neurosurgical Nurse Specialists
provide advice, support and education
for children and young people with:
•
We aim to introduce ourselves to
you as soon as possible following
your child’s admission.
•
The service is available Monday
to Friday from 8.00 am to 4.00 pm,
excluding bank holidays.
•
We provide information and
support to you, your child and
your family.
•
We can be contacted on
0161 701 1853.
•
Hydrocephalus
•
Brain lesion
•
Spinal lesion
and their family and carers.
The Nurse Specialists liaise with
families and carers and offer advice
to all of the professionals involved in
your child’s care and ensure there is
effective communication between the
hospital and community teams.
•
We are the link between the
hospital and your home.
•
We work closely with all the
professionals involved in your
child’s care, to ensure there is a
co-ordinated approach and good
communication with you and
your child.
•
Who Are We?
Provide specialist teaching and
support to other healthcare
professionals involved in your
child’s care.
We are experienced in caring for
children and young people who need
neurosurgical treatment.
•
Provide telephone support and
advice to you, your child and
healthcare professionals.
We work as part of the team looking
after children and young people with
hydrocephalus and brain or spinal
lesions and their families.
•
Provide support and advice after
your child has been discharged
from hospital.
An answer machine is available so that
you can leave a message if we are not
in the office.
Messages are collected daily. Please
leave your name and telephone
number and we will return your call
as soon as possible.
•
We can also be contacted by e-mail:
carmel.geoghegan@cmft.nhs.uk
anita.butler@cmft.nhs.uk
•
If we are unavailable and you are
concerned about your child please
telephone the staff on Ward 78 on
0161 701 7800.
We are based at the Royal Manchester
Children’s Hospital.
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3
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Suggestions, Concerns
and Complaints
If you wish to make a comment, have
a concern or want to complain, it is
best in the first instance to speak to
the manager of the ward or
department involved.
The Trust has a Patient Advice and
Liaison Service (PALS) who can be
contacted on (0161) 276 8686 and via
e-mail: pals@cmft.nhs.uk. They will
help you if you have a concern, want
advice, or wish to make a comment
or complaint.
No Smoking Policy
The NHS has a responsibility for the
nation’s health.
Protect yourself, patients, visitors and
staff by adhering to our no smoking
policy. Smoking is not permitted within
any of our hospital buildings or grounds.
The Manchester Stop Smoking Service
can be contacted on Tel: (0161) 205 5998
(www.stopsmokingmanchester.co.uk).
Neurosurgical
Nurse Specialists
Translation and Interpretation Service
Information For Parents
and Carers
Do you have difficulty speaking or understanding English?
Information leaflets about the service
are readily available throughout the
Trust. Please ask any member of staff
for a copy.
Zero Tolerance
We are committed to the well-being
and safety of our patients and of
our staff.
Please treat other patients and staff
with the courtesy and respect
that you expect to receive. Verbal
abuse, harassment and physical
violence are unacceptable and will
lead to prosecutions.
% 0161 276 6202/6342
Neurosurgical Nurse Specialists
Monday – Friday
8.00 am to 4.00 pm
Tel: 0161 701 1853
Outside these hours contact
Ward 78 on
Tel: 0161 701 7800
www.cmft.nhs.uk
© Copyright to Central Manchester University Hospitals
NHS Foundation Trust
5
Royal Manchester
Children’s Hospital
TIG 53/10 Produced May 2010 Review Date May 2012 (SF Taylor CM10856)