Employee Satisfaction Survey Results

Employee
Satisfaction Survey
Results
Employee Satisfaction Survey
Results
• Survey Sections
– Job Responsibilities
– Management
– Company Environment
– Received 33 Responses out of 38
Employees
Employee Satisfaction Survey
Results
• Job Responsibilities
Section
I know what is expected of me at work
9%
6%
85%
Good
Needs to Improve
Neutral
I feel the freedom to
“think outside the box”
3%
3%
15%
79%
Good
Needs to Improve
Neutral
Did not Answer
I am fairly compensated
3%
18%
24%
55%
Good
Needs to Improve
Neutral
Did not Answer
I have the equipment/materials/resources
I need in order to perform my job to the
best of my ability
4%
30%
27%
39%
Good
Needs to Improve
Neutral
Did not Answer
My assignments are clearly explained
9%
18%
73%
Good
Needs to Improve
Neutral
Did not Answer
I feel rushed to ensure that I meet
deadlines
7%
27%
24%
42%
Good
Needs to Improve
Neutral
Did not Answer
I feel like I do not get enough to do
24%
6%
70%
Good
Needs to Improve
Neutral
Did not Answer
I have opportunities to learn things
outside my specific job
3%
15%
24%
Good
Needs to Improve
58%
Neutral
Did not Answer
I receive feedback that helps my
improve my performance
1%
21%
48%
30%
Good
Needs to Improve
Neutral
Did not Answer
Comments
• I seem to get responsibilities without being
told, very hard to create a priority list
• We have made progress as it relates to the
equipment and materials. Would like to attend
training courses.
• Performance reviews are not consistently
handled company-wide. Every review should
have positives and future goals/areas for
improvement.
Comments
• Compensation ok, but likely a little under
the industry average.
• Our ideas are seldom used. Always need
time and then forgotten until it’s too late
again. Equipment and resources need
updating to meet technology advances in
the industry. We have zero feedback
knowing what we do well and what we
struggle with.
Comments
• Hope to see a yearly raise and bonus if the company
is doing well. Would also like to be recognized for
additional tasks given throughout the year. Raises
should be based on performance.
• Incessant pressure in this environment is not
beneficial. You don’t get quality software or
documented, supportable products. Results now is
being traded for issues down the road, or after
shipment. Ideas are too grand with what labor
force is capable of or willing to do around here.
Comments
• I think the wages could be elevated to reflect
the amount of work people do.
• I feel we are taking steps to streamline the
parts/inventor process and hopefully that will
lead to more productivity and fewer headaches.
As far as the level of pay goes, I think that
everyone wants to make more money that’s just
life. For now I feel fairly compensated but
would like to earn more as my job
responsibilities increase.
Comments
• I feel I am compensated well; however,
when additional responsibilities are taken
on that should be considered.
• I am comfortable with where I am at
compensation wise but I sometimes think
that with all the extra responsibility that
is usually added I may be worth more.
Bottom line, people feel they should make
more.
Comments
• I have too many hats to wear.
• There are areas where I could use more
equipment and/or resources. Bottom line, it is
my responsibility to justify the need for them.
We are all in the mind set of doing things as
efficiently and inexpensively as possible. For
me sometimes, I believe that train of thought
overshadows the fact that more resources may
be more efficient than doing more with what
you have.
Comments
• I do feel rushed to meet deadlines. Most of
the time, these deadlines are one that are
created by me. They are often set with a lot of
thought being put into the fact that usually
there is a gap between when a project can
comfortably be completed and what is best for
cash flow or budgeting time. The other thing
that happens frequently is one project will be
started and because of what happens on the
sales or service end dictates that something
else has become more important. It becomes a
scheduling nightmare and makes it hard to stay
on schedule and not feel constantly rushed.
Employee Satisfaction Survey Results
• Management Section
I feel that I can talk to my manager
about matters which concern me
9%
15%
76%
Good
Needs to Improve
Neutral
Did not Answer
My manager stays up-to-date on what I am
working on and what I have completed
3%
9%
88%
Good
Needs to Improve
Neutral
Did not Answer
I am complimented and given
constructive criticism
18%
21%
Good
Needs to Improve
61%
Neutral
Did not Answer
I feel that my manager doesn’t understand
exactly what I do on a daily basis
1%
39%
42%
18%
Good
Needs to Improve
Neutral
Did not Answer
Other managers within the company know
who I am and understand my job
responsibilities
18%
24%
Good
Needs to Improve
58%
Neutral
Did not Answer
Comments
• I do things for several departments. Sometimes accounting
doesn’t see it that way.
• I feel guilty about taking up my manager’s time (because he
is so busy) talking about my concerns or questions.
• Other managers within the company know who I am. I
don’t believe others understand what all my job entails.
• We are never complimented verbally. A thank you goes a
long way. Only time we have department meetings is when
we get reprimanded.
Comments
• Compliments are received and well taken but constructive
criticism does not take place. I think managers just need to
make sure they are doing both, doesn’t have to be equal
but constructive criticism should take place at least once
per year.
• Manager knows in general what I do on a daily basis but
probably not exactly what I do.
• I am still fairly new here, I am still learning what everyone’s
job is and who is in charge of what. Overall, I have been
very pleased with the level of support from the
management.
Comments
• I can’t keep doing the job of what I feel the service
department or techs were hired to do. I am getting worn
out. There is too much ignorance regarding electrical
things and on programming or software things. I have
actual engineering stuff to do and I can’t keep pulling it off.
Electrical is too wide of a title but that’s what everyone
thinks I am.
• I feel I have a good working relationship with my manager.
I have no problem going to him with issues that arise. I do
believe at times that he does not know exactly what I do on
a daily basis, but in my position he relies on me to take care
of things that need to be addressed without him having to
be involved.
Employee Satisfaction Survey
Results
• Company Environment Section
I get along with my co-workers
4%
3%
9%
84%
Good
Needs to Improve
Neutral
Did not Answer
I like where I work - Yes
• I enjoy the challenge. My coworkers usually react
to issues and problems in a professional manner.
• Automatän allows for a great deal of independent
growth. The company challenges individuals to
do better than their best.
• I like the way I am treated.
I like where I work - Yes
• I am inspired with challenges everyday.
• I enjoy working as a team but also taking control of a
sales call and working it to close. Automatän allows
me to be every part of a business transaction.
• My coworkers, the vacation and holiday package,
family orientated company, and flexible schedule with
issues/events arise.
• I enjoy my coworkers.
I like where I work - Yes
• Dynamic company. Leadership is forward thinking.
• I think I get along with everyone and that makes everything
run smooth.
• I like making things and working with my hands.
• We have great potential. Love our holiday and vacation
package… huge perk!
• I like the freedom of doing my job in the means of my own
way and programs.
I like where I work - Yes
• I am trusted by management and allowed to do
what I need to do to successfully accomplish my
responsibilities.
• The potluck lunches are great!
• I love working here, great people. Great
products, the company feels as if it is moving in
the right direction providing marketable product
lines.
I like where I work - Yes
• Working on the GS has been fun and I am learning
some new concepts.
• The company is very family oriented.
• Good working environment.
• Challenged on a daily basis; work with up-to-date
technology.
• Custom machinery, new product development.
I like where I work - Yes
• I really enjoy the team atmosphere of Automatän and the
level of communication between all departments and
management.
• It is a good place to work overall. A few things could be
better but not bad.
• I like where I work because of the things I do and the
people I work with.
• I am challenged and have been given several opportunities
to grow. The flexibility, people, and working environment.
I like where I work - Yes
• I enjoy the opportunity to succeed, support
my family and customers at a company that is
forward thinking.
• Good communication between departments.
Good atmosphere.
• Excellent learning experiences. Every day is
something new.
I like where I work - Yes
• I think Automatän is a quality place to work. We
are focused on what has to be done to keep
improving the company as a whole. We have a
ways to go in a lot of areas that can make things
better. I enjoy the challenge of finding ways to
make this happen. I believe we have a close knit
group of really good employees who are
dedicated to their jobs and the company. Things
are not perfect, but that is also part of the
challenge to keep improving.
I like where I work - No
• Project scheduling on every major project.
Things are sold before accurate price/timeline
can be created. Development time never given
for features that sales just has to have but that
the machine does not yet do. Too few building
windows.
• At times the focus of the company seems to be
more on making a profit than taking care of their
customers or employees.
I like where I work - No
• I feel overwhelmed and pressured with deadlines.
• Lately, it seems a lot of people have been on edge
with no outlet for their feelings.
• I don’t feel I am being used to the best of my
ability. I want a challenge.
• I feel there is zero chance of moving up the
ladder.
I like where I work - No
• Would prefer less unnecessary communication in
open areas. It does impact productivity of others.
• People pass things off then don’t follow up on
them.
• Robots, bad attitudes, and disorganization.
• Too high of demand in production schedule for
newer equipment.
I feel my opinions and ideas are
listened to
12%
33%
Good
Needs to Improve
55%
Neutral
Did not Answer
Automatän is focused on its customers’
needs
6%
24%
70%
Good
Needs to Improve
Neutral
Did not Answer
Automatän praises or rewards those
who put forth an outstanding effort
4%
18%
39%
39%
Good
Needs to Improve
Neutral
Did not Answer
People are held accountable for the
quality of work they produce
7%
30%
27%
36%
Good
Needs to Improve
Neutral
Did not Answer
I am consistently informed of what is
going on within the company
15%
27%
Good
Needs to Improve
58%
Neutral
Did not Answer
I understand how my work directly
contributes to the overall success of the
organization
3%
6%
91%
Good
Needs to Improve
Neutral
Did not Answer
I am proud to work for Automatän
3%
9%
88%
Good
Needs to Improve
Neutral
Did not Answer
Comments
• I feel there is a need for additional staffing in a
couple of areas (Customer Service, Purchasing
and Parts).
What is your #1 Complaint
• I would like to see us get more complete and
concrete information about projects, before
we start designing. We could reduce the
amount of rework. Too much time is spent
redesigning components because of a major
layout change. If we could gather accurate
information on a customer’s machine/layout
early in the design process it would minimize
rework, redesign and second guessing.
What is your #1 Complaint
• Less lying to the customer about ship dates.
Having the ship date irresponsibly short makes us
compromise the product design instead of
somehow “motivating” us to do it faster. I
understand we need income but we pay for it in
the end.
• Overall communication within the company could
be improved in terms of project timeframe, new
products, expectation. Also, people need to be
recognized for a good job done, rather than only
when a poor job is done.
What is your #1 Complaint
• The time frame to get parts done for machines
that are in process. Also, last minute parts
that are released just before machines are
shipped.
• Accountability of departments.
• A change in corporate culture; sales people do
what they do to drive success; anyone dealing
frontline with a customer needs priority
attention.
What is your #1 Complaint
• The attitude of “it’s not my job.” If you spill
something, wipe it up. If you drop something,
pick it up. If it is full and needs to be emptied,
empty it. If it’s empty and needs to be filled, fill
it. If the rugs are bunched up, straighten them.
• I would like to see Automatän hire more
employees to help even workloads so that
employees can better focus their attention on
their jobs which would raise productivity and
lower stress.
What is your #1 Complaint
• Sometimes people are held accountable in a
group when I should be done one on one.
Don’t put someone in a bad light in front of a
group. This statement is not always
applicable. I’m talking more of put downs.
• Hourly wage employees coming in late and no
punishment.
• More opportunity to move up corporate
ladder and better wages.
What is your #1 Complaint
• Getting stuff right before we send it out. Employee
moral. Employee appreciation on a manager’s level.
People becoming more self-sufficient instead of always
being babied by manager. Educated and experienced
employees used to the best of their abilities.
• Improvement of “Team” concept. Respect for others
on the team with regard to internal requests. Respect
others time by providing timely responses, following
through on tasks. Should not have to use Kevin’s name
to get a response.
What is your #1 Complaint
• Would like to have the specifications for what
I am to design to be clearly defined. I would
like to see specification sheets signed by the
customers before I begin a new design.
• There are not 3 people working in my
department. Having to cya is inefficient and
shouldn’t have to happen daily.
• Unorganized sales of the AutoFeed;
sugarcoating has to stop.
What is your #1 Complaint
• When people don’t answer the phone when
they are paged or sitting at their desk without
giving a reason whey they can’t take a call.
• Although everyone is very safety oriented, I
think there is always room for improvement
when it comes to safety i.e. no more wood or
aluminum ladders.
• Wages.
What is your #1 Complaint
• All the people who complain about everyone
and cause problems in the shop. There is a lot
of half a** work done. There should be more
quality work instead of rushing everything to
the point where the machine isn’t as good as
it should be. There are also “favorites” who
can slack and do whatever and have no
consequences for anything. Company should
hire people when we need them.
What is your #1 Complaint
• Need to improve the air inside/ventilation and
we need to up the tool allowance.
• Developing a larger number of skilled
technicians and support staff to cover the
needs of our labeling and robot users for
installation and training support.
• People need to learn to clean up after
themselves. Follow up.
What is your #1 Complaint
• More time allowed for design and testing.
• Engineering.
• Organizing the information that comes with an
AutoFeed sale. There seems to be so much
information that changes constantly as the
engineering building process in done. These
changes really eliminate any possibility of
doing things in an efficient manner and
keeping any kind of schedule.
What is your #1 Complaint
• Pay rates
• In the area of scheduling, it seems we always
get a set schedule. Then this has to be done
and that has to be done but the schedule
cannot be changed.