MORENO VALLEY UNIFIED SCHOOL DISTRICT
Transcription
MORENO VALLEY UNIFIED SCHOOL DISTRICT
MORENO VALLEY UNIFIED SCHOOL DISTRICT Vendor Response Cover sheet for E-rate XVII (2014/2015) proposal USE OF THIS FORM IS MANDATORY ALL PROPOSALS ARE DUE BY 2:00PM ON February 18, 2014. Attention Josie Ripoly: Erate Proposal (951) 571-7500, X17355 erate@mvusd.net Mailing Address: 25634 Alessandro Blvd. Moreno Valley, CA 92553 The Moreno Valley Unified School District (District) is seeking proposals for E-rate project contracts. Contracts will be valid from July 1, 2014 through June 30, 2015 or September 30, 2015 and are to be renewable for up to five (5) years at the discretion of the District. Company Name: ____________________________________________ Address: ____________________________________________ ____________________________________________ Contact Name: ____________________________________________ Telephone Number: ____________________________________________ Please select ONLY one (1) option below (you may duplicate this page if you wish to respond to more than one type of services). Please check the type of service to which you are responding: Priority two a) Internal connections ________ 1. 2. 3. 4. 5. 6. 7. 8. Cabling LAN Electronics Firewall PBX Wireless LAN UPS Video Conferencing Basic Maintenance Internal Connections Cisco ________ ________ ________ ________ ________ ________ ________ ________ 1 MORENO VALLEY UNIFIED SCHOOL DISTRICT Vendor Response Information sheet for E-rate XVII (2014/2015) Attention: Attention Josie Ripoly: Erate Proposal (951) 571-7500, X17355 erate@mvusd.net Mailing Address: 25634 Alessandro Blvd. Moreno Valley, CA 92553 Priority Two Vendors may respond to any or all requests. The work or contract for services shall not begin prior to July 1, 2014. This RFP is contingent on E-rate Year 17 funding. This RFP shall only be executed if E-rate funding is granted by the Schools and Libraries Division (SLD) for these projects. The SLD may fund portions, all, or none of these projects. In addition, the Applicant reserves the right to fund, (proceed with project or purchase) or not to fund, regardless of E-Rate approval. RFP Documents may be obtained from two sources, 1.) The Moreno Valley Unified School District official webpage. (www.mvusd.net/purchasing) If document is downloaded from MVUSD website, it is the responsibility of the proposer to check for posted addenda, if any. 2.) Through an email request to the Dept. of Information Technology. [erate@mvusd.net] A. Internal Connections Cabling The district is seeking cable infrastructure wiring installation at some or all of the school sites within classrooms and/or labs and/or libraries depending on E-rate funding approval. This must include all materials and labor delivered to the site address. The price should be inclusive. Please respond to cabling RFI specification sheet. LAN Electronics The District is seeking upgrade/replacement of existing and/or addition of new data depending on e-rate funding. The District is seeking to upgrade the switching infrastructure. The District has 4 comprehensive high schools, 6 middle schools, 3 alternative schools, and 23 elementary school sites. Currently The MVUSD District has standardized on CISCO for all Switches and Routers and Wireless. All bided components must meet the requirements to interoperate with the district’s current CISCO components and be configured, monitored and maintained through the existing CISCO software applications. The District will consider all Manufacturer equivalent or provider, providing the criteria as indicated above has been met. The Manufacturer Part Numbers below 2 are to be used as reference. Any additional items required to complete this project must be included in the Bid. Please note: All or “equal” components must not void and must be supported by corresponding manufacture warranty. The decision as to whether a proposed request for substitution is equal to a Specified Item shall be the sole discretion of District. High School Specs Description* Part Number* Quantity Catalyst 4500-X 32 Port 10G IP Base IP Base to Ent. Services license for 32 Port Catalyst 4500-X WS-C4500X-32SFP+ 1 C4500X-IP-ES 1 Catalyst 4500-X 24 Port 10G Ent. Services Catalyst 4500X 8 Port 10G Network Module WS-C4500X-24X-ES 1 C4KX-NM-8SFP+ 1 Catalyst 4500X 750W AC front to back cooling power supply C4KX-PWR-750AC-R 2 Catalyst 4500X 750W AC front to back cooling 2nd PWR supply C4KX-PWR-750AC-R/2 2 Cisco Catalyst 3650 24 Port PoE 2x10G Uplink IP Base WS-C3650-24PD-S 12 640W AC Config 2 Power Supply Catalyst 2960S 48 GigE PoE 740W, 2 x 10G SFP+ LAN Base PWR-C2-640WAC WS-C2960S-48FPD-L 12 30 10GBASE-SR SFP Module SFP-10G-SR= 10GBASE-CU SFP+ Cable 1 Meter SFP-H10GB-CU1M= **Quote all materials as specified or equivalent Unit Cost Extended Cost E-rate Eligible Y or N 86 5 3 Middle and Alternative School Specs Description* Part Number* Quantity Catalyst 4500-X 32 Port 10G IP Base IP Base to Ent. Services license for 32 Port Catalyst 4500-X WS-C4500X-32SFP+ 1 C4500X-IP-ES 1 Catalyst 4500X 750W AC front to back cooling power supply C4KX-PWR-750AC-R 1 Catalyst 4500X 750W AC front to back cooling 2nd PWR supply C4KX-PWR-750AC-R/2 1 Cisco Catalyst 3650 24 Port PoE 2x10G Uplink IP Base WS-C3650-24PD-S 10 640W AC Config 2 Power Supply PWR-C2-640WAC Catalyst 2960S 48 GigE PoE 740W, WS-C2960S-48FPD-L 2 x 10G SFP+ LAN Base 10 22 10GBASE-SR SFP Module SFP-10G-SR= **Quote all materials as specified or equivalent 64 Elementary School Specs Description* Part Number* Quantity Catalyst 4500-X 32 Port 10G IP Base IP Base to Ent. Services license for 32 Port Catalyst 4500-X WS-C4500X-32SFP+ 1 C4500X-IP-ES 1 Catalyst 4500X 750W AC front to back cooling power supply C4KX-PWR-750AC-R 1 Catalyst 4500X 750W AC front to back cooling 2nd PWR supply C4KX-PWR-750AC-R/2 1 Cisco Catalyst 3650 24 Port PoE 2x10G Uplink IP Base WS-C3650-24PD-S 10 640W AC Config 2 Power Supply PWR-C2-640WAC Catalyst 2960S 48 GigE PoE 740W, WS-C2960S-48FPD-L 2 x 10G SFP+ LAN Base 10 15 10GBASE-SR SFP Module SFP-10G-SR= 10GBASE-CU SFP+ Cable 1 Meter SFP-H10GB-CU1M= **Quote all materials as specified or equivalent 50 3 Unit Cost Extended Cost E-rate Eligible Y or N Unit Cost Extended Cost E-rate Eligible Y or N 4 Firewall The District is seeking upgrade/replacement of its existing network firewall. The District currently uses a Cisco ASA 5550 firewall. The District will consider all Manufacturer equivalent or provider, providing the criteria as indicated above has been met. The district is seeking a firewall with the following features: A. B. C. D. E. F. G. H. I. J. K. L. M. Next-Generation Layer 7 Filtering Threat prevention Network Anti-Virus IPS IPV6 Policy Based Filtering Behavioral botnet reporting PDF summary reporting Application and traffic content reporting At least 10 Gbps throughput for firewall features At least 10 Gbps throughput for threat prevention features 4,000,000 max sessions 120,000 new sessions per second PBX The District is seeking upgrade/replacement of existing and/or addition of new PBX’s depending on e-rate funding. The District currently uses Mitel 3300 MXe II controllers and Mitel SX2000 switches. The District is seeking to upgrade 36 sites. The District will consider all Manufacturer equivalent or provider, providing the criteria as indicated above has been met. The Manufacturer Part Numbers below are to be used as reference. Any additional items required to complete this project must be included in the Bid. Please note: All or “equal” components must not void and must be supported by corresponding manufacture warranty. The decision as to whether a proposed request for substitution is equal to a Specified Item shall be the sole discretion of District. PBX Specs Description* Part Number* Quantity Unit Cost Mitel DSP II MMC Mitel 3300 MXe III Controller Mitel PWR CRD C13 10A 125V NA PLUG 50005751 50006269 50006271 36 36 36 Mitel 3300 Controller 160G SATA HDD 50006513 36 Exended Cost E-rate Eligible Y or N 5 Mitel MCD GATEWAY S/W PKG (64 DEVICES) 54002536 36 Mitel MCD G729 license (8 54000650 channels) Software Assurance SW_ASSUR **Quote all materials as specified or equivalent 108 36 Wireless LAN The District is seeking addition of wireless LAN devices depending on e-rate funding. The District currently uses Cisco AP3702i/e access points controlled by a Cisco 8510 Wireless Controller. The District has standardized on the Cisco AIR-ANT2566P4W-R external antennas for all external antenna access points. These antennas should be included in the RFI in the same quantities as the external access points listed below. The district The MVUSD district standard is Cisco, however any equivalent or better will be considered as long as RFI specs are met. Currently The MVUSD District has standardized on CISCO for all Switches and Routers and Wireless All bided components must meet the requirements to interoperate with the district’s current CISCO components and be configured, monitored and maintained through the existing CISCO software applications. The District will consider all Manufacturer equivalent or provider, providing the criteria as indicated above has been met. The Manufacturer Part Numbers below are to be used as reference. Any additional items required to complete this project must be included in the Bid. Please note: All or “equal” components must not void and must be supported by corresponding manufacture warranty. The decision as to whether a proposed request for substitution is equal to a Specified Item shall be the sole discretion of District Wireless Specs Description* 802.11ac Ctrlr AP 4x4:3SS w/CleanAir; Int Ant; A Reg Domain 802.11ac Ctrlr AP 4x4:3SS w/CleanAir; Ext Ant; A Reg Domain Part Number* Quantity Site Type AP Type AIRCAP3702I-AK9 125 High School Internal AIRCAP3702EA-K9 20 High School External Unit Cost Exended E-rate Cost Eligible Y or N 6 802.11ac Ctrlr AP AIR90 4x4:3SS CAP3702I-Aw/CleanAir; Int K9 Ant; A Reg Domain 802.11ac Ctrlr AP AIR15 CAP3702E4x4:3SS A-K9 w/CleanAir; Ext Ant; A Reg Domain 802.11ac Ctrlr AP AIR60 CAP3702I-A4x4:3SS K9 w/CleanAir; Int Ant; A Reg Domain 802.11ac Ctrlr AP AIR10 CAP3702E4x4:3SS A-K9 w/CleanAir; Ext Ant; A Reg Domain **Quote all materials as specified or equivalent Middle and Alternative Internal Middle and Alternative External Elementary Internal Elementary External UPS The District is seeking upgrade/replacement of existing and/or addition of new UPS depending on e-rate funding. The District is seeking to upgrade to the following UPS: The District will consider all Manufacturer equivalent or provider, providing the criteria as indicated above has been met District will consider compatible equivalent or better. Model: APC SUA2200RM2U with an AP9618 Network Management Card w/ Environmental Monitoring Description: APC Smart-UPS,1980 Watts /2200 VA,Input 120V /Output 120V, Interface Port DB-9 RS-232, SmartSlot, USB, Rack Height 2 U The district will require a quantity of 80 UPSs. Video Conferencing The district is seeking a video conferencing system depending on e-rate funding. Video Conferencing Solution Requirements Endpoint Components General room-based endpoint capabilities: 1. End to end IP packet recovery capability that reliably mitigates packet loss at 10% packet loss and above. 7 2. 3. 4. 5. 6. 7. 8. 9. Easy-to-use touch screen remote control to locally manage the endpoint, with directory services making it simple to find people in the enterprise directory. Provide on-screen keyboard to simplify ad hoc and URI dialing Meeting indicator on touch screen notifies users of room availability. Ability to add an audio participant to an existing Video point to point call through the CUCM SIP trunk (without any MCU involvement) Ability to support both SIP and H.323 simultaneously Ability to support both IPV4 and IPV6. Ability for endpoint users to transfer an existing call to an MCU in order to add extra participants to the call and create a multipoint session using either SIP or H323 with high definition continuous presence. 10/100/1000 Ethernet support native to allow for connectivity in all network environments. Ability to support all wide-screen resolutions based on call speed. These resolutions include the following: 128Kbps to 767Kbps: 288p 30&60 frames per second 448p 30&60 frames per second 576p 30&60 frames per second 768Kbps to 1151Kbps: 720p 30 frames per second 1152Kbps to 1471Kbps: 720p 60 frames per second 1472Kbps and above: 1080p 30 frames per second 8. 9. 10. 11. 12. The use of industry-standard connectors allow connectivity to existing audio and video equipment and do not require proprietary adapters. Ability to detect network packet loss and adapt the active call bandwidth during the call so the call speed may be different, but the call will not drop because of a network issue that reduces bandwidth. This functionality is supported independently (send and receive). Dual stream calls (where a second video image or computer are being sent) are fully encrypted and both streams are supported up to 1080p resolutions. Ability to connect a laptop at any resolution from VGA to UXGA relieves users from changing the screen resolution of their laptop while presenting. Cameras support native high definition 1080p resolutions and 12x zoom functionality with industry-standard connectors (HDMI/HD-SDI) for video output. 55” room-based system requirements: 1. All-in-one 55” video conferencing solution that includes display, speakers and microphone and touch control panel. 2. Must be easy to use. 8 3. Individual transcoding on all ports in multisite up to 4 participants (including the local participant) to maintain high-quality video for all participants. Personal video desktop endpoint requirements: Camera on desktop endpoint can be inverted for a better viewing angle, enhanced eye contact, and the ability to view documents on horizontal desk surface. 2. IP packet loss recovery capability that reliably mitigates 10% of packet loss and above. 3. Ability for endpoint users to transfer an existing call to an MCU in order to add extra participants to the call and create a multipoint session using either SIP or H323. High Definition continuous presence to be available once this feature is used. 4. Individual transcoding on all ports in multisite up to 4 participants (including the local participant) to maintain high-definition video quality for all HD participants. (without transcoding, all participants will be brought down to the lowest common denominator video) 1. Software-based endpoints (MS Windows, Apple Mac OS, Apple iOS): SIP-based desktop software endpoint supports HD video calls at 720p 30fps (transmit and receive) with minimal system requirements (i.e. dual-core processors) 2. IP packet loss recovery capability that reliably mitigates 10% of packet loss and above. 3. Ability for endpoint users to transfer an existing call to an MCU in order to add extra participants to the call and create a multipoint session using either SIP or H323. High Definition continuous presence to be available once this feature is used. 4. Ability to support industry-standards far-end camera control from the laptop client. 1. Infrastructure Components Management/Scheduling Server 1. 2. 3. 4. 5. Centralized management system offers a single point of management and scheduling for all endpoints and infrastructure, including 3rd party endpoints. Ability to securely manage room systems and infrastructure using HTTPS, SSH, XML, SOAP. Open API to allow third party custom scheduling applications to be utilized to manage multiple management servers from a single, custom interface. Automatic software upgrades of room systems and infrastructure equipment. Ability to book multipoint capable endpoint systems when the management system determines that the multipoint call can be supported without using MCU resources. 9 6. 7. 8. 9. 10. 11. Ability to create custom call detail records including call duration, system usage, network packet loss, and bandwidth usage to allow network administrators to scale the network where appropriate. Ability to retrieve local phone books entered into remote systems rather than have to recreate them in the master directory. Ability to allow room conference systems to extend meeting end times during the active conference. Ability to create room system templates which can be pushed to the conference room systems every hour or day. This allows the systems to always be in a standard state of readiness regardless of a user changing system settings during a meeting. Ability to create phonebook sources and directories from external databases (i.e. systems registered to the VCS…) Ability to generate custom email notifications regarding scheduled conferences so all participants have the exact connection information they need to participate in the conference. Conference Bridging 1. 2. 3. 4. 5. A scalable conferencing solution that allows for geographical distribution of conferencing resources. Conferencing solution should allow for a least 40 HD (720p30) concurrent video conferencing endpoint connections. Support for AAC-LD and AAC-LC (wideband audio codec) audio in any video call. Ability to support individual transcoded ports to allow for different signaling (H323 or SIP), resolutions and bandwidths in the same call. Ability to enhance older conference room systems video up to 4 times their existing SD quality. Gatekeeper/CallControl 1. 2. 3. 4. 5. 6. 7. 8. Support for SIP and H323 endpoints registration as well as SIP URI, E.164 and H323 ID dialing. Ability to provide presence information for room systems on the video network. Ability to support interworking calls between SIP and H323 endpoints so users only need to dial an extension or name and not be concerned with the capabilities of farend systems. Ability to cluster multiple appliances for redundancy and load balancing. The cluster must be able to scale up to 10,000 registered endpoints Ability to create a single-number access to multiple systems so users can be reached on many different devices (room systems, personal systems, desk phones, mobile phones, voicemail) without having to give out multiple numbers Provides IPV4 to IPV6 translation across the video network. Provides bandwidth control to minimize unnecessary network traffic. Secure management via HTTPS, SSH, SCP. 10 9. 10/100/1000 Ethernet connectivity support. Firewall Traversal Supports DMZ configuration for secure access without compromising security on the public-facing interface. 2. Support for external SIP and H323 endpoint registration and presence server functionality. 3. Support direct access H.460 18/19 firewall traversal for systems behind SOHO firewalls without the need for additional firewall traversal appliances. This allows users on the road to make calls without being concerned if they are behind a different firewall. 4. Supports SIP ICE and can act as a SIP Turn Server 1. CUCM/IP Telephony Integration 1. 2. Support for CUCM Integration via SIP trunk Ability to make a native SIP Video/Audio call from a video endpoint to Cisco CUCM environment without having to register to CUCM directly Video Recording, Stream and transcoding Record and stream from any standards based (H323 or SIP) endpoint. 2. Start recording sessions by remote control, call recording server directly, schedule a call or use the web interface of the recording system. User preference. 3. Synchronize content/presentations in either a live event or as recorded. Document sharing. 4. Record in HD (1080p) 5. Record in format of choice (Flash, WMV, Quicktime) 6. Automated recording alias provisioning—allows the end user to simply call the number to record or stream live. The system already recognizes the user and allows them to initiate event. Lessens administrative burden. 7. Access lists can be created via LDAP if wanted. 8. Can share content and documents in multiple layouts—choice of content creator. 9. Automatically transcode/transrate file formats for viewing on any device (mobile, desktop etc.) video consumer chooses. Example: a WMV file can’t be played on an iPad. System will dynamically convert file to Quicktime for play on iPad/iPhone etc. Can show vod’s and live stream for playback on any device. BYOD—Bring Your Own Device. Relieves any burden and cost of manually converting files/formats. Allows for anyone to use device of choice to view live or recorded video. 10. Works with LMS Platforms 11. Automatically add post production graphics if desired: Customized bumper/trailers, graphic overlays identifying speaker, topic, date etc. 1. 11 12. Automated workflow—all happens in the backend. End user just has to record/stream live---system takes care of the rest. 13. Device (transcoding/transrating, graphics, watermark, bumper/trailer) is network aware and will automatically recognize when a recording has taken place and modify if necessary based on the profile of the user. Basic Maintenance on Internal Connections The District is seeking maintenance/professional services on equipment/services on Cisco LAN and WLAN equipment. E-Rate Eligibility Requirements: The 2014 E-Rate Eligible Services defines Basic Maintenance as the following: “Necessary basic maintenance services are defined as follows: ―but for the maintenance at issue, the connection would not function and serve its intended purpose with the degree of reliability ordinarily provided in the marketplace to entities receiving such services without ERate discounts 47 C.F.R. §54.502(a)(4)(ii). The following maintenance services are eligible: Repair and upkeep of eligible hardware Wire and cable maintenance Basic technical support Configuration changes Basic maintenance is eligible for discount only if it is a component of a maintenance agreement or contract for eligible components. The agreement or contract must specifically identify the eligible components covered, including product name, model number, and location.” In addition, in December of 2010, the Federal Communications Commission issued clarifications in regards to the eligibility of Basic Maintenance of Internal Connections (BMIC) in DA 102355. The FCC stated the following: “As explained in the Sixth Report and Order, the Commission seeks comment every year on the proposed list of services and products that are eligible for E-Rate funding and uses several criteria to determine whether to include a service in the Eligible Services List (ESL) for the ERate program.5 Although the Commission had sought comment on, among other options, whether it should cease funding for BMIC for funding year 2011, it ultimately decided to retain BMIC as an eligible priority 2 service for the upcoming funding year.6 In the Sixth Report and Order, the Commission explained that ‘[r]equests for basic maintenance will continue to be funded as internal connections if, but for the maintenance at issue, the service would not function 12 and serve its intended purpose with the degree of reliability ordinarily provided in the marketplace to entities receiving such service.’ In order to avoid the potential waste of E-Rate resources, however, the Commission concluded that reimbursements for BMIC will be paid only for actual work performed or for hours of labor actually used. The Commission required applicants and service providers to submit invoices to the Universal Service Administrative Company (USAC) for physical work actually performed, as opposed to invoicing in advance for estimated work that in some circumstances may never be performed. Moreover, the Commission stated that work invoices should be based on a reasonable hourly rate or flat fee for the type of service performed and that this process will ensure that E-Rate funds will be used only when actual services are provided. We clarify that fixed price BMIC contracts will continue to be eligible for funding, but only for work that is actually performed under the contract. The Commission’s ruling does not limit contracts eligible for funding to those that pay service providers on a time and materials basis. For example, if a service provider offers a flat fee for all maintenance and repairs necessary for the upcoming year for specific pieces of equipment, the applicant may apply for E-Rate funds for estimated repairs, and funds will be released when repairs or other maintenance is performed and invoices for the actual repairs are submitted to USAC. As work is performed, invoices may be submitted to USAC on a periodic basis during the funding year. We note that USAC, as part of its regular reviews to ensure that funding is being properly disbursed, may request information from applicants or service providers in order to verify the accuracy of the amounts invoiced. We emphasize that applicants should reasonably estimate their anticipated expenses. For example, it is not reasonable to estimate an amount that would cover the cost of every piece of eligible equipment. Instead, the estimated amount must be based on verifiable or historical data, such as previous years’ expenses related to maintenance, the cost of previous or current maintenance contracts, and the age of the equipment at issue. If a request for funding seems excessive, especially as compared to requests from previous years, for example, USAC may request additional information from the applicant to support its estimate. We note that an applicant that grossly or knowingly submits a request for funding that is far in excess of its needs will violate the Commission’s requirement that applicants make a bona fide request for funding. We further clarify that reimbursement is permitted for some other types of BMIC without an applicant having to demonstrate that work was performed. Services such as software upgrades and patches, including bug fixes and security patches, and online and telephone-based technical assistance and tools that are typically standard fixed priced offerings will continue to be funded as BMIC if the service or equipment would not function and serve its intended purpose with the degree of reliability ordinarily provided but for these specific services. In many cases the costs and frequency of these types of services may be difficult to predict or quantify, so we clarify that reimbursement for these repairs will be permitted without demonstration of work performed, as a matter of administrative convenience. Therefore, applicants will be allowed to seek reimbursement of a one-time charge for these services at any time during the funding year. We explicitly distinguish these types of services from the physical maintenance and repair of equipment, such as the labor and parts needed to repair equipment at the school or library, which, as set forth in paragraph 107 of the Sixth Report and Order and clarified above, requires that work be performed before reimbursement can occur.” 13 Therefore, the District is interested in maintenance agreements that meet FCC eligibility requirements, such as: Time and materials agreements Software and technical support, if not bundled with advanced hardware replacement, or upgradable to advanced hardware replacement Specifications and Statement of Work: The contract to be awarded will be considered a Time and Materials (i.e. break-fix maintenance) contract for the VENDOR. The VENDOR is to provide the Services and Materials described in this Statement of Work on an as needed basis for a not to exceed expenditure. The District is looking for a 1-year contract to align with the E-Rate funding year: July 1, 2014 through June 30, 2015. The District will consider contracts with the option for voluntary annual extensions for up to four (4) calendar years. The District is interested in quotes for E-Rate eligible services. Any costs that would not be eligible for E-Rate must be identified by the service provider and placed on a separate cost submission. The MVUSD wishes to purchase a maintenance agreement(s), to include repair and upkeep of eligible data maintenance and basic technical support and configuration changes. The annual unit cost must be shown on the Maintenance Pricing Proposal. However, for some items or quantities, the actual maintenance purchase may require a monthly pro-rated amount of the annual unit cost, in order to begin or terminate in accordance with the E-Rate funding requirements. The annual unit maintenance cost must include network restoration for data and proactive maintenance. The annual unit maintenance cost must include all requirements of this request for quote, including but not limited to, maintenance, all components, necessary tools, equipment, software, licenses, materials, parts, labor, installation, time, freight, sales tax and travel. All other associated costs, including, but not limited to, technical assistance, engineering, network troubleshooting for these sites, administration, support, project management, loaner equipment, in-service and training must be included in the annual unit maintenance cost. The FCC's Third Report and Order clarified and narrowed the scope of Technical Support Services dealing with maintaining installed and functional eligible Internal Connections to only those tasks necessary to keep the equipment functioning, but not to add additional functionality. Pointedly, the FCC has mandated that "repair,” "upkeep" and "configuration changes" are eligible, but nothing more. They have specifically excluded help desk services and network monitoring.1 Basic Maintenance therefore comprises standards and best practices derived from accepted industry "Best Practices" documentation developed and adopted by the various equipment 1 FCC 03-323 THIRD REPORT AND ORDER AND SECOND FURTHER NOTICE OF PROPOSED RULEMAKING Adopted: December 17, 2003 14 manufacturers, including Cisco Systems, Microsoft, and others. VENDOR's Basic Maintenance solutions will provide diagnostic, repair, upkeep and configuration change services in accordance with established industry best practices to help maintain Moreno Valley Unified School District's eligible E-Rate equipment. Please refer to USAC’s Schools and Libraries Division (SLD) web site for the "Eligible Services List" for the specific tasks which can be performed under an ERate eligible contract. The District is requesting maintenance on the following Cisco equipment. 1 Cisco 4500X 1 Cisco 8510 Wireless LAN Controller 1 Cisco Nexus 7004 with Sup2E 15 SIGNATURE PAGE Signed Printed Name Title Company Name Address Telephone # Fax # Date 16