Fort Bend Independent School District (FBISD) RFP Cover Sheet
Transcription
Fort Bend Independent School District (FBISD) RFP Cover Sheet
Fort Bend Independent School District (FBISD) RFP Cover Sheet Job No.: Due Date: 14-048GT March 24, 2014 DUE NO LATER THAN 10:00 A.M. CST LATE BIDS WILL NOT BE ACCEPTED Request for Proposal (RFP) : Online Course Provider for FORT BEND ISD PLEASE NOTE Carefully read the entire document. Complete all forms and submit your response with all appropriate attachments. Please submit your hard copy response in a sealed envelope with Job No., description, and marked “SEALED PROPOSAL”. RETURN PROPOSAL PACKET TO: Attn: Ms. Gloria Truskowski, RTSBA– Asst. Director of Materials Management Fort Bend Independent School District 555 Julie Rivers Drive Sugar Land, TX 77478 For additional information contact Gloria Truskowski at (281) 634-1803 or by email at gloria.truskowski@fortbendisd.com You must sign below in ink and all responses must be typewritten or written in ink Company Name: Company Address: City, State, & Zip Taxpayer I.D. # Telephone # Fax # ______________ e-mail Print Name Signature Your signature attests to your offer to provide the goods and/or services in this qualification according to the published provisions of this Job. No contract is valid until the FBISD Board has approved the award. RETURN THIS DOCUMENT IN BID/PROPOSAL PACKAGE Page 1 of 37 TABLE OF CONTENTS BACKGROUND .......................................................................................................................................... 4 General Terms, Conditions and Requirements for Solicitations .............................................................. 4 1 GENERAL ............................................................................................................................................ 5 2 TIMETABLE........................................................................................................................................ 6 3 INSTRUCTIONS FOR RESPONSE .................................................................................................... 6 3.1 General Information ...................................................................................................................... 6 3.2 Professional Credentials And Experience For Implementation .................................................... 6 3.3 Program History ............................................................................................................................ 6 3.4 Description .................................................................................................................................... 7 3.5 References ..................................................................................................................................... 7 3.6 Cost Of Services ........................................................................................................................... 7 3.7 Additional Information ................................................................................................................. 7 4 PROPOSAL EVALUATION ............................................................................................................... 8 5 DISCLOSURE ...................................................................................................................................... 8 6 SPECIAL TERMS AND CONDITIONS ............................................................................................. 9 7 PROPRIETARY INFORMATION ...................................................................................................... 9 8 SPECIFICATIONS ............................................................................................................................. 10 9 10 11 8.1 Project Overview ........................................................................................................................ 10 8.2 Success Factors ........................................................................................................................... 11 SYSTEM REQUIREMENTS ............................................................................................................. 12 9.1 Program Components.................................................................................................................. 12 9.2 Content ........................................................................................................................................ 12 9.3 Reports ........................................................................................................................................ 13 9.4 User Perspectives ........................................................................................................................ 14 TECHNICAL, TRAINING & PROJECT MANAGEMENT ............................................................. 17 10.1 Architecture................................................................................................................................. 17 10.2 Training & Documentation ......................................................................................................... 19 10.3 Interfaces ..................................................................................................................................... 20 10.4 Security ....................................................................................................................................... 20 10.5 Project Management ................................................................................................................... 21 10.6 Fort Bend ISD Logo .................................................................................................................... 21 10.7 System Availability, Software Support & Service Level Agreements ....................................... 21 SERVICE LEVELS FOR HOSTED SOLUTIONS ........................................................................... 22 11.1 Service Categories ...................................................................................................................... 22 11.2 Service Level Metrics ................................................................................................................. 22 Page 2 of 37 11.3 Change Control ........................................................................................................................... 22 11.4 Data Exchange ............................................................................................................................ 23 11.5 Credit Amount for Failure to Meet SLA ..................................................................................... 23 PRICE DELIVERY INFORMATION ....................................................................................................... 24 FELONY CONVICTION NOTIFICATION .............................................................................................. 26 CONFLICT OF INTEREST QUESTIONNAIRE ...................................................................................... 27 PLEASE COMPLETE AND SIGN EVEN IF NO CONFLICT EXISTS .................................................. 27 CERTIFICATION REGARDING LOBBYING ........................................................................................ 28 VENDOR DEBARMENT STATEMENT ................................................................................................. 29 NO RESPONSE FORM ............................................................................................................................. 30 PROPOSAL SUBMISSION FORM........................................................................................................... 31 CONTRACTOR CERTIFICATION .......................................................................................................... 32 HUB OR MINORITY OWNED BUSINESS .............................................................................................. 33 MWBE REGISTRATION APPLICATION ............................................................................................... 34 FORT BEND I.S.D. INSURANCE REQUIREMENTS ............................................................................ 35 MAP TO FBISD DISTRIBUTION CENTER ............................................................................................ 37 Page 3 of 37 RFP 14-048GT Online Course Provider for Fort Bend ISD BACKGROUND Fort Bend ISD is the seventh largest school district in the state of Texas. With more than 70,000 students, District teachers and administrators are committed to a holistic approach in the education of each child. The District’s mission is to provide an environment for each student to acquire knowledge, develop skills, and build character to lead a productive and responsible life. To serve a growing majority-minority population, the District has 74 campuses (11 high schools, 14 middle schools and 45 elementary schools), as well as four alternative campuses which include the Technical Education Center, MR Woods Center for Learning, Ferndell Henry Center for Learning and Progressive High School. The selected solution will provide online courses to help students stay on track, accelerate, provide courses for which we do not currently have teachers. The program must provide TEKS Aligned Courses including Core Courses, Enrichment Courses and CTE Courses. All instruction is to be computer based with no requirement for direct teacher/student interaction. Reports must be able to generate necessary data required for district performance indicators. Reports should also be customized to meet the needs of campus-based personnel. The database must accept data import from FBISD’s student information system (Skyward) and should preferably be able to export course completion information back to the SIS. Technical support must be readily available through personal contact, webinars and on-site trainings and/or any other supporting arrangements. The intention of this Request for Proposal (RFP) is to solicit offers for an Online Course Provider for Fort Bend ISD. Further information about Fort Bend ISD can be found on the District’s website at www.fortbendisd.com. For information regarding the proposal process, contact Ms. Gloria Truskowski of the Purchasing Division at (281) 634-1803. General Terms, Conditions and Requirements for Solicitations This solicitation shall be governed by the following documents which are incorporated herein. A copy may be obtained at http://www.fortbendisd.com/docs/purchasing/general-provisions-forpurchasing-solicitations-and-contracts.pdf or by contacting the Fort Bend ISD Buyer listed on the cover sheet. Any exception to the terms and conditions must be included in the Proposer’s response. Texas Education Code 44.031 Purchasing and Acquisition, FBISD Policy CH (Legal) Purchasing and Acquisition, FBISD Policy CH (Local) Page 4 of 37 1 GENERAL 1.1 The Fort Bend Independent School District (“FBISD” or the “District”) is seeking proposals from firms who offer Online Courses and are experienced in the process of such software as it pertains to Online Course Provision for a school district comparable in size to Fort Bend ISD. 1.2 FBISD will accept proposals either by mail or hand delivery until March 24, 2014 at 10:00AM CST. Proposals received after the opening date and time will not be accepted and will be returned unopened. Firms’ submissions should include One (1) original, five (5) copies and one (1) electronic (pdf format on CD or flash drive) copy of the response are required for evaluation purposes. Submissions should be in binders with a table of contents and tabs identifying each section listed in section “3. Instructions for Response” Proposals should be submitted in a sealed envelope/package clearly marked “RFP 14-048GT Online Course Provider for FBISD” with the firm's name, return address, opening date and time and be addressed to: Fort Bend Independent School District PURCHASING DEPARTMENT Attn: Gloria Truskowski 555 Julie Rivers Drive Sugar Land, Texas 77478 1.3 The contract period shall be for one (1) year with the option to renew for an additional 4 years beginning with Board approval. The renewal will depend upon mutual agreement of both parties. Page 5 of 37 2 TIMETABLE Item 1 Activity RFP starts to advertise (1st run) Date 03/05/2014 2 Deadline to submit questions by 4pm CST 03/12/2014 3 All vendor questions due 03/17/2014 4 Proposals are Due at 10:00AM CST 03/24/2014 5 Approximate Vendor Demonstration Date (if invited) 03/28/2014 6 Professional Development Begins June 2014 7 Go-Live with students Aug 2014 3 INSTRUCTIONS FOR RESPONSE To respond effectively, firms should prepare a proposal outlining the qualifications and services offered by the firm. Include all information you deem relevant to the process. Information sought includes, but is not limited to: 3.1 General Information • • 3.2 Professional Credentials And Experience For Implementation • • 3.3 Describe the expertise provided by the firm's staff and list all firm staff and their resumes and qualifications. Specify who will be leading our implementation and attach his/her resume. Program History • • • • Page 6 of 37 Name, business address and business phone & fax and email addresses of principle employees. Primary contact within the firm and contact information. Describe your experience with an Online Course System Describe the types of services you provide and any specialized aspects of the program you have used in Texas. List the districts with over 25,000 students in which you have conducted business in the last five years and the size of each district. Describe your ability to interface with student information systems, and specifically Skyward. 3.4 Description • • • • • • 3.5 References • 3.6 Pricing shall be listed as follows: The proposal will include the cost of core product, and each add on module shall be listed separately. Training, programming and consulting shall be listed separately. Each year shall be quoted separately. Please include warranty, 24 x 7 support, and maintenance. Price Delivery Information Sheet can be found on pages 24-25 of this proposal. Additional Information • • • • Page 7 of 37 Provide references of other school districts with which you have worked in the last 5 years. (Preferably districts >25,000 student population) Include all contact information. Cost Of Services • 3.7 Describe the scope of services required to complete the process, identifying detailed activities that are to occur, significant milestones, anticipated deliverables, and the role of both your firm and the district at each step in the process. Describe the roles of the project team during the implementation. What is the timeline you propose for the implementation? Training, data upload, etc. What type of training will be done (face-to-face, training of trainers model) and what would we expect for on-going training? What is your turnaround time when concerns with the program are brought to your attention? Would a project manager be assigned? If not, who would handle the implementation and issues that arise within the first 3-6 months? Provide any additional optional information and comments your firm deems necessary to clearly communicate your software’s capabilities. System Requirements Tables (Section 9-10) Additional RFP Documents Please provide a copy of your Certificate of Liability Insurance with your proposal 4 PROPOSAL EVALUATION As required by law, the District will select the firm that represents the best value and quality to the District, considering the factors listed below: FACTOR 1. Purchase Price: Cost of Services, including the cost of the software, and implementation, etc. 2. Reputation and references of the firm and its services. References will be contacted via e-mail 3. Quality of the vendor’s goods and services: The vendor’s goods and services user friendly. 4. Long term cost the district to acquire the vendor goods and services any other long term costs associated with selecting the software vendor is presenting. 5. Extent to which the goods and services meet the district’s needs: Extent to which the firm’s services, personnel, experience and proposed methodology meets the needs of Fort Bend ISD. Ease of software integration into existing platforms and will it serve the overall purpose of Fort Bend ISD needs. 6. The firm’s past relationship with Fort Bend ISD or other similarly sized districts or other government entities. 7. The firm’s ability to successfully implement on a scheduled timeline to meet the needs of Fort Bend ISD 8. Whether the firm’s principal place of business is in the State of Texas, or alternatively, whether the firm employs at least 500 people in this state. 9. Ability to service our accounts with proper staff and insurance requirements A copy of the Certificate of Liability Insurance should be in your proposal. TOTAL WEIGHT 25 points 10 points 5 points 5 points 20 points 5 points 20 points 5 points 5 points 100 points The Evaluation Committee will review all proposals and reserves the right to create a short list of software companies based on factors listed above. Interviews may be scheduled with short listed firms. The district reserves the right to use the same weight factors for interviews as listed above OR adapt new factors. If adapting new factors, such factors will be made public to the short listed firms prior to the scheduled interviews. 5 DISCLOSURE Until this process is complete, no employee, agent or representative of any professional services provider shall make available or discuss its proposal with the media in any form, electronic or printed, or with any elected or appointed official or officer of the District, or any employee, agent or other representative of the District unless specifically authorized to do so by the Purchasing Department. Page 8 of 37 6 SPECIAL TERMS AND CONDITIONS 6.1 Any prospective respondent detecting a conflict or ambiguity in this RFP should notify the Assistant Director of Materials Management, in writing, setting forth the grounds of the alleged conflict or ambiguity and request the issuance of a clarifying addendum by January 8, 2014. If FBISD believes that clarification is necessary and proper, a clarifying addendum will be distributed to all prospective vendors. FBISD will not be bound by any oral or other informal explanation of the requirements of the RFP documents. Questions and answers can be emailed to Gloria Truskowski at gloria.truskowski@fortbendisd.com no later than March 17, 2014. 6.2 Provide detailed explanations of any exceptions the respondent has with any requirement or term specified in this RFP and thoroughly explain any alternate service offered. 6.3 FBISD reserves the right to negotiate all elements which comprise the respondent’s offer to ensure the best possible consideration and to reject any and all responses. 6.4 FBISD is not responsible for any costs incurred by the firm for the preparation or distribution of the response to this RFP, or any oral presentations required to supplement and/or clarify a proposal that may be required by the District. 6.5 Respondent or other authorized representatives are expected to fully inform themselves as to all conditions, requirements, and specifications before submitting proposals. Failure to do so will be at the respondent’s own risk. 6.6 The contract will be governed and construed according to the laws of the State of Texas. Any disputes or conflicts involving damages or claimed remedies shall be referred to a court of competent jurisdiction in Fort Bend County, Texas. 6.7 Each original proposal shall be signed by a company representative duly authorized to bind the firm for the obligations stated herein. 7 PROPRIETARY INFORMATION Proprietary information, if submitted to FBISD in response to this RFP, should be identified as such. Any information identified as proprietary will be handled in accordance with the provisions of the Texas Open Records Public Information Act as it applies to such information. Page 9 of 37 8 SPECIFICATIONS 8.1 Project Overview The Fort Bend Independent School District is seeking proposals from qualified vendors for an Online Course Provider. Fort Bend ISD seeks a web based, data driven, comprehensive state compliant system which will provide online course content to help students stay on track, accelerate, and provide courses for which we do not currently have teachers. System will provide students with options for credit recovery, original credit, intervention, and test preparation. The District expects a reporting engine designed to provide accurate user-friendly District and Campus specific reports, ad hoc reports, and the ability to locally create additional required reports vital to the success of the Districts’ aforementioned programs. The report engine must provide data integrity reports specific to each component to assist with monitoring and management. The goal is to provide a system that allows the District to provide and document services to students in a manner which is timely, accurate and readily accessible. System should be secure and auditable and produce all reports required by Federal, State, and local entities. The system will provide accountability documentation and will ensure that the individual needs of Fort Bend ISD students are met in a timely manner. This system will include the following integrated system modules and related activities. The District expects the selected solution with as few modifications as possible to provide: • • • • • • • Original Credit Courses Credit Recovery Courses Grade Replacement Tutorials for Texas State Assessments Intervention Resources Homebound College Readiness Assessments Respondents shall provide documentation and pricing options for complete solutions compliant with the specifications in this document. Solutions should include all hardware, software, and services required to complete this proposed project. FBISD reserves the right to purchase all or part of the solution from more than one vendor. The goal is to obtain a system that will: • Promote system use by providing an on-line user experience that is user friendly and contains context sensitive help. • Provide students with a system that seems tailored to their specific needs while maintaining central control. • Enable unattended operations, making the system more accessible, user friendly and reliable for users. • Substantially decrease the time to document student needs. • Improve reporting format, timelines and flexibility. Page 10 of 37 • • • • • 8.2 Integrate with the Student Information System (Skyward). Integrate systems with Fort Bend ISD network to allow seamless cross platform accessibility to information. Facilitate compliance management, implement procedural performance analysis, and student performance outcomes analysis. Continue development of online course content. Substantially decrease the time it takes to share data between systems. Success Factors Fort Bend ISD satisfaction with the system at completion of the project would be indicated by the following: • The system supports and meets the needs of individual students. • The implementation results in increased successful completion of online courses. • The system supports the development of “best practice" for providing online courses. • The system needs little modification. • The system increases the accuracy of online course data to an audited level of 98% or better. • Users report that the system is easy to use. • Fort Bend ISD’s authorization processes are automated by the system where appropriate. • System is device agnostic. Content and reports are available across all platforms including personal computers, Mac OS and personal devices. • Users are trained and know how to access and effectively and efficiently use the system. • The vendor will provide ongoing and updated on-demand professional development for all staff, to include webinars, interactive chat, and a user guide. • Timely and user friendly customer support available for both staff and students. • Screens are visually appealing. • Data retrieval is fast. Page 11 of 37 9 SYSTEM REQUIREMENTS For each item below, responses are as follows: Description Evaluation Criteria Checklist Definitions An “out of box” feature or functionality where the feature or functionality Out of Box works immediately after installation without any configuration or modifications. A software feature or functionality that needs to be setup by defining values of Configurable parameters; the process of binding optional features of a system without coding. Feature or functionality that is specifically designed and programmed by Customize coding; modification of packaged software to meet individual requirements. Not Capable Feature or functionality is not available or capable within the application. Planned for future development; short or long-term goals with specific On Roadmap technology solutions to meet desired feature or functionality. To add additional information or clarify responses, please include a comments section. Each comment should be referenced by the component numerical code, such as “9.1.1 Original Credit courses”. 9.1 Program Components Out of ConfiguNot On Customize Box rable Capable Roadmap The system offers a full array of courses, tutorials, and resources aligned with the rigor of the current student expectations that can be used with a variety of student groups including: 1 Original Credit courses 2 Credit Recovery courses 3 Course assignment replacement 4 EOC/STAAR Tutorials 5 Intervention resources 6 Homebound courses The system provides tutorials, courses, practice assessments, etc. for a variety of college entrance tests. 7 SAT/ACT Prep 8 TSI Prep 9.2 1 1.1 1.2 1.3 2 3 Content Texas Essential Knowledge and Skills (TEKS) aligned courses • in core courses for both middle school and high school • in enrichment elective courses • in CTE courses Offers elementary course content District is allowed the ability to customize content and sequence Page 12 of 37 4 5 6 7 7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 8 8.1 8.2 8.3 8.4 8.5 8.6 8.7 8.8 Includes models with manipulatives System will provide content area, interactive simulations that allow for learning that is aligned to TEA requirements and are the appropriate length. World Language courses will include reading, writing, and speaking components. Learning Cycles in each course include: • Direct instruction • Opportunities for practice (including checks for understanding) • Reteaching and reassessment opportunities • Clear directions for students • Opportunities for timelines for task completion • Appropriate videos including more interaction opportunities • Appropriate length of lessons • Appropriate rigor Graded Items Include: • Quizzes • Tests • Essays • Projects/Authentic task opportunities • Lessons must align with assessments • Appropriate length/time required for assessment • Opportunity for interaction during assessment • Semester Exams 9.3 Reports District Level Reports 1 By campus 2 By teacher 3 By student (by student demographics) 4 By course 5 By grade level 6 By grading period 7 By semester Page 13 of 37 8 By year 9 By TEKS 10 User friendly reporting system 11 Reports will run in a timely manner Campus Level Reports 10 By teacher 11 By student 12 13 By course By grade level 14 By grading period 15 16 By semester By year By TEKS (enrichment, reteaching, intervention, etc.) User friendly reporting system Reports will run in a timely manner 17 18 19 9.4 User Perspectives Student User The system has a variety of tools to help 1 student users interact with their learning and document progress. The system should include features that allow students to access and post assignments for assigned teacher/campus 2 administrator to include in progress monitoring. The system generates alerts to students 3 about course enrollment, due dates, and grade postings. The system includes a student-friendly dashboard that provides quick access to 4 courses, assignments, reports, grades, message board, and tools. System provides home and school access 5 from multiple platforms (24/7 availability) Student System Tools Include 5 Note taking area 6 Interactive text (highlight, annotate) 7 Calculators Built in rich text Word Processor including Math type Formula charts aligned to STAAR Dictionary/Thesaurus Message Board 8 9 10 11 Page 14 of 37 13 Audio/video recording: submit specialized assignments to teachers Graphing technology 14 Manipulatives for instruction 12 Student Portal Includes: 15 16 Assignments Tools Progress dashboard to monitor 17 timeline for completion 18 Grades Teacher User - Gradebook The system should include features that allow teachers to access and post 19 assignments for assigned students to include in progress monitoring. The system should include a teacherfriendly dashboard that provides quick 20 access to courses, assignments, reports, grades, message board, and tools. Teacher gradebooks can accept outside 21 assignments. District can setup grade weighting 22 within LMS gradebook to align with district guidelines. Teacher gradebooks are available after 23 student has completed course. Teacher gradebooks include subsequent 24 years. Teacher gradebooks have the ability to 25 identify grade repair, credit recovery or original credit. Teacher Portal includes 26 • Message board 27 • Progress dashboard 28 • Gradebook Parent User 29 System provides unique parent log-in The system should include a parent30 friendly dashboard that provides quick access to grade status. Parent Portal includes 31 • Progress dashboard 32 • Grade view 33 • Message board Parent Alerts include Page 15 of 37 34 • Grades posted 35 • Assignment updates 36 • Weekly reports 37 • Course Enrollment 38 • Due dates/timelines 39 • Time spent in course Student Progress Evaluation procedures include ongoing 1 and frequent measurement of objectives or benchmarks. Criteria for mastery describe expected 2 performance in terms of how well and over what period of time. Criteria for mastery are attainable yet 3 challenging in relation to the student's ability. A variety of evaluation methods and 4 procedures are provided. Evaluation procedures include home, work, community, and school settings 5 for measuring objectives or benchmarks logically carried out in a specific setting. Documentation of mastery of short6 term objectives or benchmarks. Attachments System will allow the user the ability to 1 attach files to events or remove the attachments. The attachments include but are not 2 limited to: text, PDF, audio, video, etc. as approved by the District. Additional Requirements The vendor will complete state and federal changes without charge in a 1 timely manner for the District to remain compliant. System will include simplified log-in 2 procedures. System will include user friendly 3 procedures/guides for navigating system components. System will display math symbols and equations using appropriate notation and 4 allow students to enter appropriate notation (math type/equation editor) System will allow the teacher of record 5 access to the essays for the purpose of review and grading. Page 16 of 37 10 TECHNICAL, TRAINING & PROJECT MANAGEMENT Please respond to each item. To add additional information, please include a comments section. Each comment should be referenced by the component numerical code, such as “10.1.1”. 10.1 Architecture 1 2 3 4 5 6 7 8 9 10 Do you already have an import/export interface in production with Skyward Student Information Management System? What version of SQL are you using? If not using SQL, please elaborate. Does the system have Active Directory integration capability? Describe how Active Directory integration is accomplished. (Secure LDAP, SOAP services, etc.) Does the system support ‘single and/or reduced sign on’? SSO implementation must include a “back door” mechanism enabling access to designated users in the event the SSO service is not available. How are permissions maintained – via AD group, HR job role, or within the application? Describe system architecture. Is the Application installed on a different server than the database? Are multiple school districts in the same database? If yes above, is it possible to have our own database(s) that are not comingled with other districts? Is there any additional cost with this option? What do you use for Web Services? (ie IIS, Apache) Interface is operating system, web browser, and device independent. At a minimum, it should be fully compatible with plus or minus one to the current versions of Google Chrome, Mozilla Firefox, Microsoft Internet Explorer and Apple Safari web browsers , and the Microsoft Windows, Apple OS and Linux operating systems for desktop computers. In addition, the interface should be fully functional through the web browsers that are native to the mobile devices running the Apple iOS, Google Android, Blackberry and Symbian operating systems and/or via native applications compatible with those mobile operating systems. Page 17 of 37 Response 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Identify and provide file layouts for the extracts that will be required to/from the application. Include the process used for data encryption. Can you provide a test environment with FBISD data for testing interfaces? Can this be refreshed with current data when requested? Does your application handle updates such as location changes based on teacher/student movements? How does the application handle historical data from year-to-year with location changes the following year? Can it handle staff members that are identified as being at multiple campuses? How often do you have software releases for patches? New releases? How often do releases include SQL upgrades/patches? FBISD requires 2 weeks notification prior to system upgrades so they can be reported to our Change Control Board. Can you provide Change Control information prior to system updates? Please describe release notes, or provide a sample. Describe your support model in detail. If 24/7 is required, what will the additional cost be? How large is your technical development staff? Where are they located? How large is your support staff? Where are they located? Can you respond within 30 days to required changes to the system interfaces? Describe your backup process and off-site storage plan. Describe your Disaster Recovery (DR) capabilities. Do you provide an annual audit of your computer and services operations, including, but not limited to, hardware and software system change management, computer security, backup and recovery, and DR. Please give detailed specifications which explain all the infrastructure components including the database server, web services, peripheral servers and software including load balances and security protocols. Page 18 of 37 27 28 29 30 31 32 33 34 35 36 Will the environment allow FBISD to preview and test new releases of the software before they are promoted to production? Can the system be installed locally so that it can be run in-house should the need arise? Any features, including the use of XML APIs for reporting and features including handheld Personal Digital Assistants (PDA) or similar mobile devices to view and record data that may exist in the proposed system should be documented and pricing included. Are table driven validation tables date tracked with beginning and ending dates? If not, how is a master file code disabled from further use? System shall be able to meet FBISD requirements through configuration rather than customization and code modification. Shall provide functionality that can cause the restriction of valid entries in one field based upon the data entered in another field Shall be scalable for a district with 80,000 students and 5000 staff members. How many tables are in your database? Is there anything required to be installed on each computer that will be accessing your software solution other than normal browser software? What is your software developed in, ie VB6, java, .NET, etc? 10.2 Training & Documentation 1 2 3 FBISD would like proposals to offer different options for training on the new system. Examples include: in person training, group training classes in district, out of district, online training, per hour training, per day training, train-the-trainer options, etc. Vendor should suggest the amount of training time required for system. Include hourly/daily cost for additional training, FBISD expects Intuitive, well-organized, easy to access and user-friendly online user guides are available for students, teachers, administrators and parents. Please include a sample of documentation. System includes FAQ list of common issues and quick fixes. Please describe online help. Page 19 of 37 4 The Vendor will provide ongoing and updated Professional Development for all staff to include webinars, interactive chat and a user guide. 10.3 Interfaces 1 2 3 4 5 6 7 8 Does system have capability to transfer files electronically outside the District per T-Rex state rules. System can share data between Student Accounting System (Skyward) nightly without excessive downtime or manual entry. System can import generated student and staff file through an automated scheduled process without manual intervention/entry. Describe other information that may be imported through an automated process. Explain timing of when data extracts provided would be uploaded into your solution. If a student transfers from another district using your system, will the information transfer without manual input on our part? Does system have the ability to export data for import into data warehouse? Will FBISD have the ability to connect to the database with ODBC tools for local report development? 10.4 Security 1 2 3 4 5 6 7 The successful vendor package shall provide role based security that allows the District to establish data accessibility and manipulation rules based on a specific user’s or group of user’s job role. A user has one account, but may have many roles. The user’s account gives them access to all schools, roles, and students to which that are assigned. Ability to import users and set security by job role and campus. Ability to assign access to more than one campus. Ability to access the system and all modules by District. Ability to access the system and all modules by classroom. Ability to access the system and all modules Page 20 of 37 8 9 10 by job role. Ability to access the system and all modules by date and time. Ability to set field-level security for read, read/write, or no-access. Teacher of record and System Campus Administrator should both be notified via email or some form of workflow process any time a student completes a work assignment or assessment. Both individuals would have access to all activities and progress of the student. 10.5 Project Management 1 2 Is a Project Manager provided/assigned? FBISD anticipates need for rapid deployment. Can you accommodate this rapid implementation? 10.6 Fort Bend ISD Logo 1 Fort Bend ISD’s Logo will be displayed per District specifications. Logo can be changed at no charge if district changes logo. 10.7 System Availability, Software Support & Service Level Agreements 1 2 3 4 24/7 availability. Describe scheduled maintenance windows. Describe support model. (ie How are requests for support submitted? Escalation process.) Describe communication plan for larger issues that cannot be resolved quickly. Please review the tables under the following SERVICE LEVELS FOR HOSTED SOLUTIONS Section 11 to see FBISD’s expected Service Levels. Can you provide this level of support? If not, please describe your SLAs. Describe other SLAs that might not be included here. Page 21 of 37 11 SERVICE LEVELS FOR HOSTED SOLUTIONS 11.1 Service Categories Service Level Category Criteria Response Time 1-Critical An Incident causing a complete interruption or 30 minutes extreme degradation of Vendor Services to the environment, or business operation. Those affected cannot operate in an automated fashion until service is restored. An Incident causing a significant interruption 30 minutes 2-Major or degradation of Vendor Service, to the environment, or business operation, even if there is an automated means that mitigates the effect of the Incident. 3-Moderate An Incident causing a moderate interruption or 4 business hours degradation of Vendor Service to the environment, or business operation. While immediate impact is moderate, the risk for increased impact may be apparent. The Incident is categorized as Severity 3 even if there is an automated or manual contingency plan that allows those affected to achieve a level approaching normal service delivery during the event. An Incident causing a minimal interruption or 4 business hours 4-Minor degradation of a Vendor Service to the environment, or business operation. (includes single User issues). An automated or manual contingency plan may be available. Resolution time 4 clock hours 8 business hours after first contact 4 business days Next software patch release 11.2 Service Level Metrics Service Level Metric Availability = (Total Monthly Minutes – Maintenance Time – Downtime) / Total Monthly Minutes – Maintenance Time) * 100% Availability – All Production Servers – The Vendor Data Center systems Availability – All Development/Test Servers (Hardware & OS) – Vendor Data Center systems Disaster recovery is recovery of the operating system, database, and all associated applications, network and web services. Database recovery is to within 15 minutes of last transaction posted before disaster. System Response Time based on mutually agreed upon interactive transactions. Objective is based on average permit of all transactions executed. Service Level/ Objective 99% 95% 48 hours after a Disaster has been declared Dialog response time, 3 seconds or less, exclusive of network time 11.3 Change Control Change Category Criteria Notification Time Emergency A request representing a resolution to an existing problem that needs 2 hour. Sufficient lead Page 22 of 37 to be implemented because of the negative impact or the potential negative impact to the LEA’s business, if not implemented time should be provided to allow the Vendor the time to plan, test and implement the change and allow for review within the change control procedure. A request that, if not successful, will impact a majority of users; cause At least 15 business days Major extensive downtime; or has an extensive back-out process. notification to plan and schedule the change. Significant A request that, if not successful, will impact a minority of users; cause At least 8 business days acceptable downtime; or has a moderate back-out process. notification to plan and schedule the change. A request that, if not successful, will not impact users; cause no At least 4 business days Minor downtime; or has a simple back-out process. notification to plan and schedule the change. 11.4 Data Exchange Category Description Data Import Data import is scheduled nightly with no manual intervention and no system outage. Email alerts automatically sent advising success or failure. When process fails, automatic restart. After 3 failures, vendor is alerted and escalation procedures begin. Log files are available for review and archived. Data Export Data exports can be scheduled on a regularly scheduled basis. Only changed records are exported. When process fails, automatic restart. After 3 failures, vendor is alerted and escalation procedures begin. Log files are available for review and archived. 11.5 Credit Amount for Failure to Meet SLA VENDOR provides monthly system logs of auditable metrics of Hosted Solution availability. Availability > 97.9% but < 99.5% > 96.9% but < 97.9% < 96.9% Unsuccessful daily data transfer due to VENDOR error. Page 23 of 37 Credit Amount of Monthly Fee 2% 3% 5% 3% per day beginning with the 3rd failure. PRICE DELIVERY INFORMATION RFP 14-048GT Respondent must complete the open boxes using information supplied in the proposal. Bidder: This proposal will need to include the cost of core product, and each add on module shall be listed separately. Training, programming and consulting costs shall be listed separately. Each year shall be quoted separately. Please include warranty, 24 x 7 support, and maintenance. Description Core Product (software hardware, Year 1 Year 2 Year 3 Year 4 Year 5 $ $ $ $ $ Module 1: $ $ $ $ $ Module 2: $ $ $ $ $ Module 3: $ $ $ $ $ Training $ $ $ $ $ implementation, support service) Describe pricing model (by student or resources) (specify # of days & hours each year) days: Programming hrs.: $ days: hrs.: $ days: hrs.: $ days: hrs.: $ days: hrs.: $ (specify # of days & hours each year) days: Consulting hrs.: $ days: hrs.: $ days: hrs.: $ days: hrs.: $ days: hrs.: $ (specify # of days & hours for each year) days: hrs.: days: hrs.: days: hrs.: days: hrs.: days: Travel Expenses (if applicable) TOTAL PRICING $ Pricing for additional consulting: $_________ hourly Page 24 of 37 $ $ $ $ hrs.: PRICE DELIVERY INFORMATION RFP 14-048GT II. Related Services What percentage discount could you offer FBISD off your pricing on services not listed above? (If this line is left blank, it will be considered a “no bid”. Please fill in the percentage discount even if it is 0%). _________% discount. III. Payment information: Please provide your payment remit address: IV. Please provide an e-mail address where purchase orders can be sent. E-mail: Page 25 of 37 FELONY CONVICTION NOTIFICATION State of Texas Legislative Senate Bill No. 1, Section 44.034, Notification of Criminal History, Subsection (a), states “a person or business entity that enters into a contract with a school district must give advance notice to the district if the person or an owner or operator of the business entity has been convicted of a felony. The notice must include a general description of the conduct resulting in the conviction of a felony”. Subsection (b) states “a school district may terminate a contract with a person or business entity if the district determines that the person or business entity failed to give notice as required by Subsection (a) or misrepresented the conduct resulting in the conviction. The District must compensate the person or business entity for services performed before the termination of the contract”. This Notice is Not Required of a Publicly-Held Corporation. I, the undersigned agent for the firm named below, certify that the information concerning notification of felony convictions has been reviewed by me and the following information furnished is true to the best of my knowledge. Vendor’s Name: Authorized Company Official’s Name (Printed): A. My firm is a publicly held corporation; therefore, this reporting requirement is not applicable. Signature of Company Official: B. My firm is not owned or operated by anyone who has been convicted of a felony. Signature of Company Official: C. My firm is owned or operated by the following individual(s) who has/have been convicted of a felony: Name of Felon(s): Details of Conviction(s): Signature of Company Official: RETURN THIS DOCUMENT IN BID/PROPOSAL PACKAGE Page 26 of 37 CONFLICT OF INTEREST QUESTIONNAIRE PLEASE COMPLETE AND SIGN EVEN IF NO CONFLICT EXISTS For vendor or other person doing business with local governmental entity FORM CIQ This questionnaire reflects changes made to the law by H.B. 1491, 80th Leg., Regular Session. This questionnaire is being filed in accordance with Chapter 176, Local Government Code by a person who has a business relationship as defined by Section 176.001(1-a) with a local governmental entity and the person meets requirements under Section 176.006(a). OFFICE USE ONLY By law this questionnaire must be filed with the records administrator of the local governmental entity not later than the 7th business day after the date the person becomes aware of facts that require the statement to be filed. See Section 176.006, Local Government Code. Date Received A person commits an offense if the person knowingly violates Section 176.006, Local Government Code. An offense under this section is a Class C misdemeanor. 1 Name of person who has a business relationship with local governmental entity. 2 Check this box if you are filing an update to a previously filed questionnaire. (The law requires that you file an updated completed questionnaire with the appropriate filing authority not later than the 7th business day after the date the originally filed questionnaire becomes incomplete or inaccurate.) 3 Name of local government officer with whom filer has employment or business relationship. Name of Officer This section (item 3 including subparts A, B, C & D) must be completed for each officer with whom the filer has an employment or other business relationship as defined by Section 176.001(1-a), Local Government Code. Attach additional pages to this Form CIQ as necessary. A. Is the local government officer named in this section receiving or likely to receive taxable income, other than investment income, from the filer of the questionnaire? Yes No B. Is the filer of the questionnaire receiving or likely to receive taxable income, other than investment income, from or at the direction of the local government officer named in this section AND the taxable income is not received from the local governmental entity? Yes No C. Is the filer of this questionnaire employed by a corporation or other business entity with respect to which the local government officer serves as an officer or director, or holds an ownership of 10 percent or more? Yes No D. Describe each employment or business relationship with the local government officer named in this section. Signature of person doing business with the governmental entity Date Name of Business/Company RETURN THIS DOCUMENT IN BID/PROPOSAL PACKAGE Page 27 of 37 CERTIFICATION REGARDING LOBBYING CERTIFICATION FOR CONTRACTS, GRANTS, LOANS, AND COOPERATIVE AGREEMENTS The undersigned certifies, to the best of his or her knowledge and belief, that: 1) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of a Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement. 2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form-LLL, “Disclosure Form to Report Lobbying”, in accordance with its instruction. 3) The undersigned shall require that the language of this certification be included in the award documents for all sub awards at all tiers (including subcontracts, sub grants and contracts under grants, loans, and cooperative agreements) and that all sub recipients shall certify and disclose accordingly. This certification is a material representation of fact upon which reliance was placed when this certification is a prerequisite for making or entering into this transaction imposed by Section 1352, Title 31, US Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure. __________________________________ Company ___________________________________ Authorized Representative (Print) __________________________________ Signature ____________________________________ Date RETURN THIS DOCUMENT IN BID/PROPOSAL PACKAGE Page 28 of 37 VENDOR DEBARMENT STATEMENT I have read the conditions and specifications provided in the bid document attached. I affirm, to the best of my knowledge, the company I represent has not been debarred or suspended from conducting business with school districts in the State of Texas. This certification is required by the regulations implementing Executive Order 12549, Debarment and Suspension, 7 CFR Part 3017, Section 3017.510, Participants’ responsibilities. The regulations were published as Part IV of the January 30, 1989, Federal Register (pages 4722-4733). Copies of the regulation may be obtained by contacting the Department of Agriculture Agency with which this transaction originated. ______________________________________________________________________ NAME OF COMPANY (Please Type) ____________________________________________________________________ MAILING ADDRESS CITY STATE ZIP ______________________________________________________________________ PREPARED BY (Please Type) ________________________ ___________________________________________ SIGNATURE TITLE ____________________ TELEPHONE NUMBER ____________________________________________ FAX NUMBER DATE Check here if you have an address or telephone number change: Yes____ No____ RETURN THIS DOCUMENT IN BID/PROPOSAL PACKAGE Page 29 of 37 NO RESPONSE FORM RETURN ONLY IF YOU CHOOSE NOT TO SUBMIT A RESPONSE TO THIS SOLICITATION RFP 14-048GT Online Course Provider Fort Bend ISD Please Print Whereas on the ___________ day of ____________________, 2014 (print name of company) __________________________________________________________________________ has reviewed FBISD’s solicitation RFP No. 14-048GT and elects not to submit a proposal: State the reason(s) for not submitting a proposal: _____________________________________________________________________________________ _____________________________________________________________________________________ ______________________________________________ Street Address ______________________________________________ City, State, Zip Code ______________________________________________ Telephone/Fax Number ______________________________________________ Name of Authorized Individual ___________________________________________ Signature of Authorized Individual Page 30 of 37 PROPOSAL SUBMISSION FORM RFP NO. 14-048GT Online Course Provider Fort Bend ISD Please Print Whereas on the _____________ day of _____________________________, 2014 (print name of company) ___________________________________________________________________________ has reviewed RFP No.14-048GT and has responded in accordance with the terms and conditions which are incorporated herein. A copy may be obtained at http://www.fortbendisd.com/docs/purchasing/general-provisions-for-purchasingsolicitations-and-contracts.pdf or by contacting the Fort Bend ISD Buyer listed on the cover sheet. Any exception to the terms and conditions must be included in the firm’s response. Texas Education Code 44.031 Purchasing and Acquisition, FBISD Policy CH (Legal) Purchasing and Acquisition, FBISD Policy CH (Local): ______________________________________ _____________________________________ Street Address City, State, Zip Code ______________________________________ _____________________________________ Telephone Number Fax Number ______________________________________ ______________________________________ Name of Authorized Individual Signature of Authorized Individual RETURN THIS DOCUMENT IN BID/PROPOSAL PACKAGE Page 31 of 37 CONTRACTOR CERTIFICATION Introduction: Texas Education Code Chapter 22 requires entities that contract with school districts to obtain criminal history records on covered employees. Covered employees with disqualifying criminal histories are prohibited from serving at a school district. Contractors must certify to the district that they have complied and must obtain similar certifications from their subcontractors. Definitions: Covered individuals: Individual who have or will have continuing duties related to the service to be performed and have or will have direct contact with students. The District will be the final arbiter of what constitutes direct contact with students. Disqualifying criminal history: (1) a conviction or other criminal history information designated by the District; (2) a felony or misdemeanor offense that would prevent a person from obtaining certification as an educator under Texas Education Code § 21.060, including 19 Tex. Admin. Code §249.16; or (3) one of the following offenses, if at the time of the offense, the victim was under 18 or enrolled in a public school: (a) a felony offense under Title 5, Texas Penal Code; (b) an offense for which a defendant is required to register as a sex offender under Chapter 62, Texas Code of Criminal Procedure; or (c) an equivalent offense under federal law or the laws of another state. ____ On behalf of _________________________________________________ (“Contractor”), I certify that [check one]: [ ] None of Contractor’s employees are covered individuals, as defined above. If this box is checked, I further certify that Contractor has taken precautions or imposed conditions to ensure that Contractor’s employee will not become covered individuals. Contractor will maintain these precautions or conditions throughout the time the contracted services are provided. Or [ ] Some or all of Contractor’s employees are covered individuals. If this box is checked, I further certify that: 1. Contractor has obtained all required criminal history record information regarding its covered individuals. None of the covered individuals has a disqualifying criminal history. 2. If Contractor receives information that a covered individual subsequently has a reported criminal history, Contractor will immediately remove the covered individual from contract duties and notify the District in writing within three business days. 3. Upon request, Contractor will provide the District with the name and any other requested information of covered individuals so that the District may obtain criminal history record information on the covered individuals. 4. If the District objects to the assignment of a covered individual on the basis of the covered individual’s criminal history record information, Contractor agrees to discontinue using the covered individual to provide services at the District. Noncompliance or misrepresentation regarding this certification may be grounds for contract termination. ________________________________________ ____________________________ Signature Date RETURN THIS DOCUMENT AS PART OF YOUR RFQ Page 32 of 37 HUB OR MINORITY OWNED BUSINESS (Tracking Purposes Only) 1. Is your company owned (51% or more) by an individual or individuals designated as minority, womanowned or handicapped? YES___NO___ 2. If you answered yes to question number (1), please submit a copy of the applicable certification with your proposal document. Fort Bend Independent School District does not currently maintain set-asides or give preference to HUB proposals. The above information is solicited for the purpose of statistical tracking only. The Fort Bend Independent School District’s Supplier Diversity Program ensures that the District will use its best efforts to inform small, women-owned, and minority businesses of current and future purchasing activities. The District encourages the participation of these businesses in purchasing of all goods and services. This information can be found at:http://www.fortbendisd.com/departments/business-and-finance/purchasing/supplierdiversity-program FORT BEND INDEPENDENT SCHOOL DISTRICT Affidavit of Non-Discriminatory Employment This company, Contractor, or Subcontractor agrees to refrain from discrimination in terms and conditions of employment on the basis of race, color, religion, sex, or national origin, and agrees to take affirmative action as required by Federal Statutes and rules and regulations issued pursuant thereto in order to maintain and insure non-discriminatory employment practices. _____________________________________ Signature _____________________________________ Printed Name & Title _____________________________________ Company Name RETURN THIS DOCUMENT IN BID/PROPOSAL PACKAGE Page 33 of 37 MWBE REGISTRATION APPLICATION (Tracking purpose only) Fort Bend Independent School District Purchasing Department 555 Julie Rivers Drive Sugar Land, TX 77478 (281) 634-1801 Fax: (281) 634-1829 Instructions: To become registered with FBISD as a certified minority and/or woman owned business enterprise (MWBE) firm, complete this application, and attach a copy of your MWBE certificate. Mail or fax to the Purchasing Office at the above address. Name of Company: Mailing Address: City/State: Telephone Number: Remit to Address (if different from above): Mailing Address: City/State: Federal I.D. No: E-mail Address: Owner’s Name: Please Check the Block That Applies Business Code: 10 Sole Proprietorship 30 Corporation MWBE Ownership: 100 African-American 300 Asian 500 Native American Gender: 100 Male Business Location: 100 Houston 300 Out of State (HQ) 20 40 Partnership Joint Venture 200 400 600 Hispanic Asian Indian White Female 200 Female 200 400 Texas Fort Bend County Houston Minority Business Council Women’s Business Enterprise Alliance City of Houston HUB (State of Texas) Historically Underutilized Businesses Signature of Authorized Agent: Title: Date: RETURN THIS DOCUMENT IN BID/PROPOSAL PACKAGE Page 34 of 37 FORT BEND I.S.D. INSURANCE REQUIREMENTS Contractor shall maintain insurance coverage in the amounts specified below and furnish to District. If any work provided for or to be performed under any Specifications is sub-let (as otherwise permitted by the terms of such Specifications), the contractor shall require the subcontractor to maintain and furnish him with satisfactory evidence of Workers Compensation, Employer’s Liability and such other forms and amounts of insurance which the contractor deems reasonably adequate. Certificates of Insurance on the current ACORD form shall be issued to District showing all required insurance coverage. Insurance Required Automobile Liability insurance covering Any Auto Limit Required $1,000,000 Combined Single Limit Comprehensive (Commercial) General Liability insurance including Products, Completed Operations, Independent Contractors, Broad Form Property Damage, Pollution and Blanket Contractual Liability coverage. XCU exclusions to be removed when underground work is performed. $2,000,000 Aggregate, Occurrence and Personal Injury $ 500,000 Fire Damage $ 5,000 Medical Payments Professional Errors & Omissions Liability insurance may be required from all contractors and licensed or certified as professionals; e.g., engineers, architects, insurance bidders, physicians, attorneys, banks, financial consultants, etc. Per Project Aggregate Evidence of coverage must be shown on certificates of insurance. Consultant on a limited basis with the district in the area of student support and staff development; $1,000,000 One time project limit all other consulting services; $2,000,000 Occurrence & Aggregate minimum, $5,000,000 Maximum Limit $50,000 Deductible Retroactive Date preceding date of contract must be shown Extended Reporting Period three years past completion of contract Workers Compensation insurance with limits to comply with the requirements of the Texas Workers' Compensation Act. Statutory Limits Employers Liability insurance Umbrella or Excess Liability insurance (excess of primary General Liability, Automobile Liability and WC Coverage B) $1,000,000 One time contract amount for all contracts exceeding: Contract Limit $100,000 - $2,000,000 total limit $500,000 - $10,000,000 total limit $1,000,000 (plus)- $25,000,000 total limit Limits for primary policies may differ from those shown when Umbrella or Excess Liability insurance is provided. Page 35 of 37 Insurance Conditions All insurance coverage shall be issued on an Occurrence basis (except Professional Liability) by companies acceptable to District and licensed to do business in the State of Texas by the Texas Department of Insurance. Such companies shall have a Best's Key rating of at least "A- X". All certificates must include: 1. The location or description and the bid number, CSP number or Purchase Order number 2. A 60 day notice of cancellation of any non-renewal, cancellation or material change to any of the policies 3. "Additional Insured" on the Property, General Liability, Automobile Liability and Umbrella (Excess) Liability policies naming the District. 4. A "Waiver of Subrogation" clause in favor of the District will be attached to the Workers Compensation, General Liability, Automobile Liability, Umbrella Liability and the Property insurance policies. 5. In addition to certificates of insurance, copies of policy endorsements must be provided (a) listing the District as Additional Insured, and (b) showing waivers of subrogation in favor of the District: CG2010, CG2037, CG2404, CA0070, CA0032, WC0003 or their equivalents. All insurance must be maintained for one year following substantial completion with Certificates of Insurance provided. Contractor shall be responsible for payment of all deductibles; the District shall approve the deductibles selected. If any policy has aggregate limits, a statement of claims against the aggregate limits is required. The District reserves the right to review the insurance requirements during the effective period of any contract to make reasonable adjustments to insurance coverage and limits when deemed reasonably prudent by District based upon changes in statutory laws, court decisions or potential increase in exposure to loss. Fort Bend Independent School District 555 Julie Rivers Drive Sugar Land, TX 77479 Page 36 of 37 MAP TO FBISD DISTRIBUTION CENTER The Fort Bend ISD Distribution Center is located at 555 Julie Rivers Drive in Sugar Land. Not all mapping services and GPS services have the location correct, but we have found Google Maps to be most accurate. The link to the Google Maps directions to the Distribution Center is: https://maps.google.com/maps?q=555+Julie+Rivers+Drive,+Sugar+Land,+TX&ie=UTF8&hq=&hnear=0x8640e7a9b4f0db83:0xdaaa49b5ced8406a,555+Julie+Rivers+Dr,+Sugar+Land,+TX+77478& gl=us&daddr=555+Julie+Rivers+Dr,+Sugar+Land,+TX+77478&ei=oQguUpaPLbK2AXz8YCgCQ&ved=0CCsQwwUwAA When traveling from Houston on HWY 59 S., take the Corporate Dr/US-90/Stafford/Sugar Land exit. Stay right on the frontage, turn right onto Corporate Drive. At the intersection of Corporate Drive and Julie Rivers Drive, proceed straight into Sugar Land Center. Drive all the way the back. The FBISD Distribution Center is the last warehouse on the right and faces a railroad track. From 90A, turn onto North over the railroad tracks onto Dairy Ashford Blvd. Take the first left onto Julie Rivers Dr. and proceed to the 4-way stop at Corporate Drive. Make a left into Sugar Land Center and the FBISD Distribution Center will be the last warehouse on the right facing the railroad tracks. Page 37 of 37