unmetered water bill Front page 1 of 2 Your water bill

Understanding your unmetered water bill
Front page 1 of 2
1
This is your 12 digit account
number. Please quote this
whenever you contact us.
Your water bill
Questions? ✆ Customer Service 01202 590059
Water Customer
Water Pipe Street
Bournemouth
BHX XXX
Your account
2
Phone calls may be recorded and monitored for training or audit purposes.
Your sewerage bill is supplied by
Southern Water ✆ 0845 272 0845
Account number XXX XXX XXX XXX
Bill total
This is the total amount you
owe. A guide on different
ways to pay is shown on the
back of the bill.
Monday-Friday 8am-6pm, Saturday 9am-2pm
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Bill for water used between 1 April 2014-31 March 2015
Bill Date 1 April 2014
We’ve frozen our prices for 2014/15
This means you pay the same standing charge and price per
cubic metre (if metered) or rateable value charge
(if unmetered) as you did last year.
3
You can pay this bill in two instalments. You must pay the first instalment
of £99.40 by Day Month 2014 and the second instalment of £99.40 by Day
Month 2014 we will send you a bill for the second instalment in Month
2014.
Account summary
Spread the cost of this bill
This is for your water supply only – you will get a separate bill for sewerage
from Southern Water.
Pay by Direct Debit. This can be arranged easily
online at www.sembcorpbw.co.uk/waystopay
or see over for ways to pay.
2
Total amount due
£198.80
Save money with a meter
Your water bills could be lower if you only paid for what you
use. Visit our website and work out the potential savings you
could make. We may be able to fit a meter free of charge –
request a copy of our booklet, ‘Your option to meter’.
For details on how your bill is
worked out, please see over.
Automated card payment service 0800 389 5110
Freephone leakline 0800 587 8979
www.sembcorpbw.co.uk
Your payment slip for April
Y
L
N
XXX XXX XXX XXX
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BO40 Main Bill 2011 V.2
M
A
S
PL
O
E
99.40
This is the amount to be
paid
Understanding your unmetered water bill
Back page 2 of 2
1
✆
Contact Customer Service 01202 590059
www.sembcorpbw.co.uk
£
This is your 12 digit account
number. Please quote this
whenever you contact us.
Your water bill
7
George Jessel House, Francis Avenue, Bournemouth, BH11 8NX
Email customerservice@sembcorpbw.co.uk
Customer Service Monday–Friday 8am–6pm, Saturday 9am–2pm
Phone calls may be recorded and monitored for training or audit purposes.
1
Account number XXX XXX XXX XXX
If you have a problem paying your bill
Please do not ignore this bill as non payment may lead to a visit and subsequent fee.
Our specially trained staff can help. We can offer a wide range of payment plans.
Don’t ignore a problem, please talk to us. Ask for a copy of our Code of Practice for
Recovering Domestic Water Debt.
Bill details
Total of last bill
£198.80
Moving house or notice to end the supply
Less amount paid by cheque
£198.80 credit
If you want the water supply turned off or transferred to another name, we prefer you
to give us 4 working days’ notice (minimum 2). If you’re moving, please tell us:
■ your old address and account number
■ your new address
■ the date you are moving
■ landlord/solicitor/letting agent’s details where relevant
■ your phone/mobile number
If you don’t give notice, you may have to pay for the water supplied to the property
until the first of these dates:
■ 28 days after we are informed
■ the next normal meter reading date
■ the day we read the meter following notification from the new occupier
You can read your meter on the day you move and phone the reading through to us on
01202 590059. If you’re moving out of our area of supply, we’ll send you any credit
left on your account, so long as we have your forwarding address.
Balance carried over from
last bill 1 April 2013
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Standing charge – this covers
administration and billing services
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£175.30
5
£23.50
£198.80
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£198.80
WaterSure (Assisted tariff)
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Tariff charge
This is the amount we charge
per £ of rateable value.
If you have a water meter we might be able to offer you a capped tariff. We can do this
if you claim certain income-related benefits and either have three children under the age
of 19, or use a lot of water due to a medical condition. Please contact Customer Service
or see our website.
�
Rateable value
Your bill is based on the
rateable value of your
property as set out by the
council prior to 31 March
1990 (not council tax band).
For more details, please call
Customer Service on
01202 590059.
4
Total current water charge
Total amount due
2
£0.00
Charge for the water used
75.56 pence in the pound based on
your annual rateable value of 188
Your account
Protecting your data
We use your details to provide you with water services including billing and
administration. We will share relevant information we hold about you to our service
providers, agents and your sewerage service provider for these purposes. We may
also share it with an independent company for customer survey purposes and with
an affiliated 3rd party insurance provider, who may contact you about insurance and
other services that could interest you. If you do not wish us to share your details,
please contact us.
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This is the amount you
owe for the rateable
value charge
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Standing charge
If you have a complaint
If you have a complaint, in the first instance please contact us either by phone
01202 590059 or email customerservice@sembcorpbw.co.uk
We have a Code of Practice called ‘How we handle customer complaints’ which sets
out our complaints procedure. You can request a copy or see our website.
Your standing charge is a
fixed amount which is payable
by all customers connected to
our water services.
Customer Care Extra Register
If you have special requirements such as a large print bill,
please register with us by calling 01202 590059.
Ways to pay
Make your cheque payable to
Sembcorp Bournemouth Water Ltd
and write your account number on the back.
You can pay in person
At a bank: if you pay at your own branch or any
Lloyds TSB branch within the area covered by
Sembcorp Bournemouth Water, there will normally
be no charge.
POST
OFFICE
BillPay
At a Post Office: you will need to pay by cash
(cheques not accepted). The Post Office makes a
charge for this service.
Or pay by post: Use the envelope we sent you
or send payment to: Sembcorp Bournemouth
Water, Payment Processing Centre, PO Box 4016,
Worthing, West Sussex, BN13 1WF. Cheque or
postal order only.
If you want a receipt, please send the whole bill
and ask for a receipt.
We bank cheques the day we get them – any costs
arising from post dating are at customers’ expense.
An administration fee will be charged if a cheque is
returned ’refer to payer’.
Online using BillPay:
www.santanderbillpayment.co.uk
BillPay is a payment method that allows you to
make secure payment over the internet using your
debit or credit card and is free to use. To use the
service you must be a customer of a UK bank or
building society, hold a debit or credit card and
have an active e-mail address. New users will be
asked to complete a registration form online.
Paypoint
The Sembcorp Bournemouth Water payment card
can be used to pay your water bill by instalments.
This service is free of charge and offers more
flexibility by allowing you to pay weekly if you
prefer. Request a card online at
www.sembcorpbw.co.uk/waystopay or call
Customer Service on 01202 590059.
WWW
By phone or internet banking
You can set up payment with your own bank’s
phone or internet banking service.
Our banking details are:
– account number 02398451
– sort code 30–00–00
– you will also need the 12 digit account
number shown on the front of this bill
By Direct Debit – spread the cost
Set up a Direct Debit online at
www.sembcorpbw.co.uk/waystopay
Call us on 01202 590059 to set up a Direct Debit
over the phone. Or fill in the leaflet that came with
this bill. We’ll spread the amount over the rest of
the months in the first year.
An administration fee will be charged if a
Direct Debit is returned ‘refer to payer’.
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✆
On the phone with your debit or credit card
Call our automated payment line on
0800 389 5110 to pay your bill. This service is
available 24/7. Make sure you have your credit or
debit card and this bill handy.
MyBillsOnline
You can keep on top of bills and statements
electronically through your bank account, by using
a free service. It’s simple to set up and lets you
view, track and pay your Sembcorp Bournemouth
Water bill – and others – through your online bank
account.
To find out more visit: www.mybillsonline.co.uk
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Bill total
This is the total amount you
owe. A guide on different
ways to pay is shown on the
back of the bill.
7
These are our contact
details