Information Package

Information Package
Licensee of the Home; B’Nai Brith Canada
15 Hove Street
Toronto, ON 416-633-6224
1. TYPES OF AVAILABLE ACCOMMODATION AND ALTERNATIVE PACKAGES OF
CARE SERVICES AND MEALS
Accommodation: All rooms are private rooms within the home.
Club Suite
includes 2 piece bathroom and furniture
Executive suite
includes 2 piece bathroom and furniture
Deluxe Suite
includes 2 piece bathroom and furniture
Kenton suite
Includes 2 piece bathroom and furniture
Care Services and Meals Packages:
Basic Plan
Included in monthly rates below
Extra Care/Assisted
Concierge program
Described below
2. TOTAL CHARGES FOR ACCOMMODATION
Club Suite including basic care plan
listed below
$6,750 per month
Executive Suite including basic care
plan listed below
$7,500 per month
Deluxe Suite including basic care
plan listed below
$7,750 per month
Kenton Suite including basic care
plan listed below
$8,500 per month
Second occupant fee
$1,750 per month
3. CHARGES AND INFORMATION REGARDING CARE SERVICES, MEAL
PACKAGES AND DESCRIPTION**
Basic Plan: Charge: $4650 (included in rates listed above)
o
o
o
o
o
o
o
o
o
o
o
o
o
Supervision of nursing requirements
Medication Management and Assistance
Assistance with Activities of Daily Living i.e.
o
Personal hygiene
o
Dressing
o
Incontinence Management (not inclusive of
supplies)
o
One person supervision for transfers as needed
o
Supervision to meals if required
Call bell monitoring in bedroom and on resident
24 hour emergency nursing services
Activation program tailored to meet needs of residents
including activities to encourage the mental
stimulation; address social, recreational and spiritual
needs of the residents. Please see the attached
sample of our activity calendar including information
about the programs.
Weekly housekeeping provision of bed linens and
towels (including personal clothing laundering)
3 meals and 2 snacks per day, 7 days per week
Therapeutic diets available, upon authorization of
Director of Nursing
Price includes all utilities; heat; telephone; cable
Window coverings
Furniture including bed; dresser; wardrobe; chair and
side table
Use of lounges and recreational areas
Extra Care Plan:
Charge: $50 Per hour
Includes the following care services, in addition to those care services and meals
described in the Basic Plan:
o
Availability of one Health Care Aide for concierge
services as arranged with resident/SDM on a one to
one basis
4. INFORMATION REGARDING CARE SERVICES, ASSESSMENTS AND
TRANSITIONS TO ALTERNATE CARE SETTINGS
The current RH Act requires the home to assess each resident upon commencement
of residency in the home. Additionally; we will reassess each resident at a
minimum of every six months. However; it is important to note that we will not
assess or reassess a resident without your consent.
These assessments assist us in developing appropriate plans of care for each
resident and include; but may not be limited to the following assessments;
1. Continence.
2. Presence of infectious diseases.
3. Risk of falling.
4. Known allergies.
5. Dietary needs including known food restrictions.
6. Cognitive ability.
7. Risk of harm to self and to others.
8. Risk of wandering.
9. Physical and mental health.
10. Functional capacity.
11. Behavioural issues.
12. Need for care services.
13. Need for assistance with the activities of daily living.
14. Any other matter relevant to developing a plan of care for the resident.
15. Needs related to drugs and other substances.
Should any other assessments be required externally; you may have the right to
apply for publicly funded assessments. Our Director of Care will assist you when
you are admitted and during your residency in determining what assessments you
will require.
During ongoing review of your care needs and requirements; should it become
necessary or should you wish to transition to an alternate care setting; our Director
of Care will assist you completing any required assessments and/or information that
may be required to facilitate your transition to any other place of residence;
including long term care.
5.
FREQUENCY OF INCREASES AND INFORMATION REGARDING CHANGES TO
CARE SERVICES
The rates for the accommodation costs are increased only once per year in keeping
with the guidelines of the Tenant Protection Act for Ontario. Charges for Care
Services and Personalized Care Items may vary according to the items or service.
However, sufficient notice of rate changes will be posted no less than 90 days in
advance of the change.
Please note that if we choose to reduce or discontinue any care services we will give
you at least 90 days written notice to enable you to acquire the services you
require. Our team will also meet with you and your support team to assist you in
obtaining any necessary services that may be required should we discontinue any
care services at any time.
Please note that nothing in this package precludes a resident from obtaining care
services, programs or goods from external care providers of their choice. Should
this be your desire; please speak to the Director of Care on how we can assist
facilitate your choice.
6. ADDITIONAL SERVICES AND MEALS (USER PAY BASIS)
Any required personal or nursing supplies
Any required incontinence supplies
Resource supplements
Sharps containers (if required)
External provider including hairdressing; footcare; massage;
OT; Physiotherapy as per their current rates
Required medications as per current pharmacy regulations and
prescriptions including oxygen services
7. MINIMUM STAFFING LEVELS AND STAFF QUALIFICATIONS
Executive Director
Director of Care; RN
Registered staff; RN or RPN
One Care Coordinators
(PSW/HCA)
Programs manager
Activation/program aides
Housekeeping/Laundry staff
Maintenance staff
Food Service Manager/Cook
Dietary Aides
40 hours per week
40 hours per week
Minimum 1, 24 hours per
day including DOC
Minimum of 24 staff
hours any day
40 hours per week
80 hours per week
15 hours per day
40 hours per week
56 hours per week
16 hours per day
8. EMERGENCY RESPONSE SYSTEM
One Kenton has a state of the art emergency response system in place for our
resident that includes fire monitoring; automatic sprinklers in each suite in addition
to our nurse call bell system.
The call bell system is located in every suite and on a personal tag that all residents
will keep on their person. Call bells are also strategically located throughout the
facility. When the resident activates the call system; a signal is sent to a pager
that a staff member has on them at all times. Simultaneously; a signal is also sent
to the nursing office.
Heat and smoke detectors are located in all resident suites and throughout the
building. In addition; all suites have automatic sprinklers in them. All signal
activators are connected to our main fire panel which is monitored 24 hours per
day.
9. COMPLAINT PROCEDURE
We are committed to offering the highest level of satisfaction that we can.
We are committed to a friendly respectful home environment for all
residents. Should you have a complaint or concern we ask that you seek
out resolution in the following manner;
1. Please raise your concern directly with a staff member. Please
articulate the nature of your concern and the desired outcome.
2. Should that prove unsatisfactory; please bring your concern to the
manager of the affected department.
3. Should you feel your concern is not satisfactorily addressed; please
bring your concern to our Executive Director to address.
4. Your concern may be handled through;
i. Resident care team meeting
ii. Resident council meeting
iii. Resident food meeting
iv. One on one mediation
v.
Executive Director may resolve concern directly with you.
10. GENERAL INFORMATION AND ATTACHMENTS
i. All residents will be required to enter into a Residency Agreement
with the home. Please review the attached agreement (Appendix B)
for your information which includes all prescribed requirements from
the Retirement Homes Act.
ii. We are pleased to work in concert with our Residents Council. All
residents residing in a retirement residence have the right to form a
Residents Council and we are pleased to promote the council within
our home. Our Residents Council meets monthly and we encourage all
residents to participate in these important meetings.
Residents Council Present; To Be Determined
Residents Council Secretary; To be Determined
iii. One Kenton is dedicated to the highest level of service for the clients
we serve. As such we promote a zero tolerance of abuse and neglect
of our residents. Please take a moment and review the attached
policy on zero tolerance; duty to report and whistle blower protection.
(Appendix C)
iv. Please take a moment and review our policy on the non-use of
restraints and the use of PASDs within the home. (Appendix D)
v. Please take a moment to review our Resident Safety program
including important information on Infection Control; Reducing the
Incidence of Infections Disease Outbreaks; Hand Hygiene; Reporting
Infectious Illness; Falls Prevention Strategies and other important
safety practices within the home. (Appendix E)
vi. Contact information for the CCAC;
Central CCAC: 45 Sheppard Avenue, Toronto, ON 416-222-2241
vii. ROLE OF THE RHRA;
Please see the attached information on the RHRA; its role in the
province and its contact information. It is important to note that
currently under the Retirement Homes Act; inspectors or investiagtors
are authorized to inspect, copy and remove records containing a
resident’s personal information, including personal health
information, from the home for the purpose of determining whether
the home is in compliance with the requirements of the Act. For more
information; please contact the RHRA as attached. (Appendix F)
viii.
We are pleased to offer services in English in the home.
Should our residents require services in any other language; please
discuss your needs with the Executive Director who will assist you as
much as possible in designing a service package using external
translator services as available.
The undersigned acknowledges receipt of this Information Package and attachments
including; The Resident Bill of Rights. (Appendix G) and all other referenced
Appendices.
on the ____ day of ______________, 20__.
___________________
WITNESS
___________________
Resident/Prospective Tenant
Attachments; Appendix B: Residency Agreement
Appendix C: Policy on Zero Tolerance for Abuse
Appendix D: Policy on Restraint and PASDs Use
Appendix E: Resident Safety Programs
Appendix F: RHRA document
Appendix G: Resident Bill of Rights