Critical Skills for Health Care Managers and Supervisors

NYAAC is pleased to sponsor a 3-part training series:
Critical Skills for Health Care
Managers and Supervisors
presented by
During this time of ongoing change, managers and supervisors in health care need to
effectively hire, coach and retain employees and achieve service excellence.
This training series provides the skills to:
• Use Behavioral Interviewing techniques to hire employees
with the right skills and organizational “fit” for the long term
• Manage performance and transform your workplace
• Create and retain flexible, satisfied, and customer-focused teams
This information-packed series kicks off with a highly interactive in-person session
Management Skills to Increase Performance and Transform Your Workplace
In-Person Session - Thursday, October 30, 2014; 8:30 am - 11:30 am
Location: Beth Israel Medical Center, Phillips Ambulatory Care Center
10 Union Square East, 2nd floor Auditorium, New York, NY 10003
Followed by two dynamic webinars
Behavioral Interviewing: Hiring to Strengthen Quality and Retention
Webinar - Friday, November 14, 2014; 12:00 pm - 1:30 pm
Making Service Excellence a Reality
Webinar - Friday, December 5, 2014; 11:30 am - 1:00 pm
Speaker
Lisa Mouscher, Course Facilitator
Lisa Mouscher is CEO and Lead Consultant at Sogence Training and Consulting. As a popular and
dynamic facilitator, trainer and consultant, Lisa works primarily with leaders, managers and staff from
health care organizations across the country, building skills to enable these organizations to become
both providers of choice and employers of choice. She is passionate about the work she does
and is known for facilitating both immediately applicable results and lasting impact to strengthen
organizations for the long-term.
About NYAAC
The New York Association for Ambulatory Care (NYAAC) is a voluntary, nonprofit organization of professionals
from various disciplines who have a strong professional commitment to the delivery of ambulatory health care
services in its various settings and have a responsibility to the people served in these different health care
environments. The commonality of the membership centers on the issues that arise from the delivery of ambulatory
care services. Members are employed in the health care industry in various facilities, organizations, companies,
and private and governmental agencies, the majority of which are located in the metropolitan New York City area.
Formed in 1966, NYAAC is an organization that fosters professional collegiality among its members through
a series of programs featuring speakers whose presentations cover key health care issues. Along with its
newsletter and a developing website, NYAAC offers its members a forum to enhance their knowledge and
skills, to network, to share ideas, and to stay current in an ever-changing environment.
NYAAC Program Committee Co-Chairs
Irene Kaufman, MPH
Senior Associate, Executive Director
NYC HHC-Queens Network
Marjorie Stuckle, PhD
Regional Associate Vice President
F.E.G.S Health and Human Services System
Behavioral Health Division
Registration Information Complete the registration form below. (please print)
Or register directly on our website at: www.nyaac.org
Name: ____________________________________________________ Title: __________________________________________
Organization:______________________________________________________________________________________________
Address: _________________________________________________________________________________________________
City:_____________________________________________________________State:______________ Zip: _________________
Phone: ______________________________________ Email: ______________________________________________________
Registration Fee:
❏ Free for NYAAC Members
❏ $75.00 Series for Non Members
❏ $125 Join NYAAC Today! Includes 2015 membership and program registration fee.
(For new members only. Annual Membership $100)
Registration deadline Monday, October 27, 2014
Please mail or fax registration form and payment (if applicable) to: Debra Goldman, Executive Director
NY Association for Ambulatory Care 150 Veterans Memorial Highway, #406, Commack, New York 11725
Phone (631) 864-8392 • FAX (631) 864-8397 • e-mail dgoldman@nyaac.org
Please make checks payable to NYAAC. Or pay by credit card (Mastercard, Visa or American Express)
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