18 November 2014 AGENDA Thistle Marble Arch, London

18th November 2014
Thistle Marble Arch, London
AGENDA
08.30-09.00
Registration and Coffee
09.00 – 09.15
Ovum Welcome & Speed Networking
Maxine Holt, Director of Research & Analysis, Software, Ovum
09.15-09.45
Ovum Keynote Presentation: BPM in the disrupted world – Exploring the impact of cloud, social,
mobile, and big data on BPM solutions?
 Supporting changing operating models business and supporting rapid reconfiguration to optimise operating costs

The digital enterprise – understanding which technologies will deliver valuable change

Is Intelligent BPM the next phase in delivering the customer adaptive enterprise?
 BPM for the future digital environment
Gary Barnett, Chief Analyst, Software, Ovum
09.45-10.15
Keynote Presentation: Delivering Organisational Change with BPM
BPM is more than just a tool. It often is the driver for business transformation, the provision of new
service offerings, and organisational change. This session features an organisation that has gone
through these changes and understands how BPM can help, what are the key challenges and how
to put process thinking into practice for major organisational improvement.
Tarmo Ploom, Senior Architect BPM, Credit Suisse & Barry O’Reilly, Director BPM, Oracle EMEA
10.15-11.00
Industry Leaders Panel Discussion: BPM as a vehicle to deliver agility and reduce costs – Finding
the holy grail
 Changing the business from the inside out
 Identifying triggers for a BPM opportunity
 What innovation opportunities does BPM enable
 BPM supporting change in an agile world - Choose the right tools and technologies
 Measuring the value from a BPM programme
Moderator: Gary Barnett, Chief Analyst, Software, Ovum
Jacqui Whiskey, Business Process Lead/ SRM Business Change Manager, BG Group
Anunay Sharma, GM Process Governance, Maersk Group
If you would like to speak, or have any queries, please do not hesitate to contact me: Laura.Tytherleigh@ovum.com. This is a draft
agenda will be subject to change.
Barry O’Reilly, Director BPM, Oracle EMEA
John F. Macdonald, Head of GBS Service Design, TNT Express
11.00-11.30
11.30-12.00
12.00-12.30
Coffee and Exhibition
Track 1. BPM Art
Focusing on change management challenges
associated with BPM
Moderator: Gary Barnett, Chief Analyst,
Software, Ovum
Case Study: “Culture eats strategy for
breakfast” – A lesson in managing people,
processes and technology transformation
Having built his career around transforming a
business, its people, its processes, and
technology, Alistair will share his experience in
successfully managing transformation. Practical
tips, common sense solutions and strategic
insights into change management in a world
that requires agility.
Alistair Watters, Programme Director – Business
Transformation, B&Q
Track 2: BPM Engineering
Focusing on the technical challenges of BPM
Moderator: Maxine Holt, Director of Research &
Analysis, Software, Ovum
Case study: Case study: Realising business
benefits through effective automation and
workflow
 How adaptive is your business and its
processes?
 Examining operational efficiencies and
automating processes to improve outcomes and service
 Delivering an effective user experience
 Refining automation to maximise benefits
Keith Lester, Internal Audit Manager, Canal and
Rivers Trust
Case study: Thriving organisations in the
turbulent 21st century economy share one
common denominator, an uncommon flair for
reinvention. Referencing IBM's own
transformation we will look at a how BPM can
empower Enterprise Process Transformation.
Case study: Exploring the role of BPM in
supporting technology implementation and
change
 Apply six sigma methodologies to prove
value
 Using BPM to test proof of concept
 BPM’s role in improving business decision making
 Effectively communicating a business
case to management
Samir Shah, Six Sigma Lead Black Belt, Crossrail

IBM Transformation History

5 Principles of Smarter Transformation A Platform for Continuous Improvement

Business Process management overview
- Success stories
 Lessons Learnt
Robert Golladay , Smarter Process Leader,
Europe, IBM Software Group
12.30 – 13.00
Case study: Achieve Operational Excellence through BPM: Accelerate administration processes
and improve student services
Birkbeck University of London, embarked on a BPM project as part of its Operational Excellence
program, designed to improve process efficiency and deliver better value for money in a fluctuating
HE environment. As a result, the University tightened a process to ensure the timely application of
student loans and sped up its Student Status Amendment Program by 90%.
James Smith, Head of Process and Systems Improvement at Birkbeck, University of London
Roberto Biondini, Senior Pre-Sales Consultant, Bizagi
13.00-14.10
Lunch and Exhibition
How to botch your BPM project - Why BPM fails?
With so much emphasis placed on what we should be doing, we often forget some pretty
fundamental practices and habits we absolutely should not be doing. This session explores common
mistakes made in BPM projects that prevent them from succeeding.
 Organisational awareness and support
 Architecture and business & IT alignment
14.10 – 14.35
If you would like to speak, or have any queries, please do not hesitate to contact me: Laura.Tytherleigh@ovum.com. This is a draft
agenda will be subject to change.
14.35 – 15.00
15.00 - 15.30
 Testing
Facilitated by Gary Barnett, Chief Analyst, Software, Ovum
Case Study: Organising BPM – How do you
Case Study: Exploring the benefits BPM can
build the case for BPM and begin the process of offer when undertaking a BPO
doing BPM within an organisation?
 Before - how does BPM and the Shared
Services team work together to identify
 Key stages of BPM
opportunities?
 Exploring the cultural and organisational

During - how does the BPM team supchallenges in building a BPM theme
port the transition phase?
within your organisation.
 Presenting your case for BPM
 After - post implementation how does
 Engaging with the business and gaining
the BPM team operate with new
essential buy-in
operations?
 Keeping up the momentum
Deepa Tambe, Business Process Management & John F.Macdonald, Head of GBS Service Design,
TNT Express
Improvement Manager, Lloyd's Register
Panel Discussion: How should one measure
results?
 Business Process excellence and when
have we achieved it?
 Placing measurable and achievable
goalposts for BPM
 Determining value
 Is there such a thing as good enough?
Chair: Gary Barnett, Chief Analyst, Software,
Ovum
Heather Dobby MSc, Senior Continuous
Improvement Manager, LV=
Deepa Tambe, Business Process Management &
Improvement Manager, Lloyd's Register
Keith Lester, Internal Audit Manager, Canal and
Rivers Trust
Philip Hellyer, Senior Consultant, Philip & Finch
Panel: BPM and enterprise architecture

Supporting process automation, agility
and scalability

Building a sustainable architecture
foundation

Enabling speed to market transformations and deployments

Exploring the overlap in skills & roles between process managers and enterprise
architects
Chair: Maxine Holt, Director of Research &
Analysis, Software, Ovum
Don Kavanagh, Head of Business Architecture,
SIA
Professor Sharm Manwani, Executive Professor
of IT Leadership & Director of Business &
Enterprise Architecture Programmes, Henley
Business School
Mark Blowers, Practice Leader, Ovum
15.30 – 16.00
Coffee and Exhibition
16.00-16.50
Ovum’s Decision Activator: An interactive BPM solution exercise
BPM makes business sense, but putting together the business case and getting started is often the
first stumbling block. If you are thinking about implementing BPM, re-thinking your approach or
simply exploring your options, this hands-on exercise will provide the space and freedom to work
with your fellow participants and explore BPM opportunities in the enterprise. Round table
discussions will highlight differing thought processes, allow you trial different BPM solutions from
leading suppliers and plan how to get your BPM project off the ground, a fantastic platform to draw on
the collective knowledge of our diverse audience and work together to determine the criteria essential
to your BPM solution.
In roundtables, you will work with your fellow delegates from different industries to outline key
criteria for your BPM solution. Armed with this outline, groups will swap tables to share their
insights, discuss challenges and gain immediate insights in a practical environment.




Define the key drivers in your choice and adoption of a BPM solution?
Explore leading BPM solutions in practice; find out what works for you!
Practical steps to take tomorrow in the office
Closing thoughts – Sharing lessons learnt
If you would like to speak, or have any queries, please do not hesitate to contact me: Laura.Tytherleigh@ovum.com. This is a draft
agenda will be subject to change.
Make sure you do not miss out on utilising the structured conference environment to engage with
your peers, explore your options and have your questions answered.
Facilitators:
Maxine Holt, Director of Research & Analysis, Software, Ovum
Gary Barnett, Chief Analyst, Software, Ovum
16.50 – 17.00
Close of Conference
17.00 – 18.00
Drinks Reception
If you would like to speak, or have any queries, please do not hesitate to contact me: Laura.Tytherleigh@ovum.com. This is a draft
agenda will be subject to change.