Business Process Management Nancy Bahrami MBA 731 11/05/07

Business Process Management
Nancy Bahrami
MBA 731
11/05/07
Agenda
• What is Business Process Management
• BPM Lifecycle
• BPM Systems/Software
• BPM – A Step Further
BPM Defined
• Management model that manages an organization’s
processes and the interactions between them over
time.
• Improves processes
– More Effective
– More Efficient
– More capable of adapting to an ever-changing
environment
• Different than Business Process Reengineering!
BPM Lifecycle
Processes Link:
People to People
 Applications to
Applications
 People to
Applications
BPM Lifecycle
1.
Capture/Document Current Processes
R
Y
G
BPM Lifecycle
2.
Design ‘to-be’ process
3.
Modeling
o
4.
Running ‘what-if’ scenarios
Execution
o
Develop or purchase application to execute the
required steps of the process
BPM Lifecycle
5.
Monitoring
o
o
Track individual processes
Key Performance Indicators:
•
•
•
o
Example: Determine the state of a customer
order:
•
•
•
o
Cycle time
Defect rate
Productivity
Ordered arrived
Awaiting delivery
Invoice paid
Allows for operational problems to be identified
and corrected
BPM Lifecycle
6. Optimization
o
Using information from Modeling & Monitoring
phases to identify:
•
•
Bottlenecks
Potential areas for cost savings
BPM Systems/Software
o Process Designer — Analyzes and models
a process,
and assigns logic to it
o Process Engine — Executes the actual
process flow
o Rules Engine — Manages the flow of
information and activities within a
process
o Process Analytics — Provides continual
feedback on the process
BPM Systems/Software
BPM – A Step Further
• Improves processes leading to:
– Profitability
– Competitive Advantage
• Used to achieve Six Sigma
BPM – A Step Further
• Used across organizations
– Sourcing & Operations
• Procurement, purchasing, and supplier
management
– Finance
• Expense reimbursement, financial analysis and
planning
– Human Resources
• Employee Lifecycle
– New Product Development
• Product development lifecycle
– Sales & Marketing
• Marketing strategy & sales processes
BPM – A Step Further
• Used across all industries:
– Financial Services & Insurance
• Regulatory compliance, financial reporting, capital request approval, and
budget management
– Government
• Streamline the business of government and address challenges such as
budgetary constraints, policy changes, and public demands for greater
accountability
– Energy
• Enables utility and energy providers to control spending, improve supplier
management, and greatly reduce the procurement cycle time
– Healthcare & Pharmaceuticals
• HIPAA compliance, customer service, product development, supply-chain
management, and brand management.
– Manufacturing & Business Operations
• Manage and automate their sourcing and operations processes, expedite
the product development process, and provide solutions for support
functions