Customer Service Founded on the Partnership Principal
Transcription
Customer Service Founded on the Partnership Principal
National Treasury Employees Union Chapter 97 Volume 1 Issue 35 October / November 2014 Customer Service Founded on the Partnership Principal Management underestimates the importance of sharing knowledge. This is not about sharing IRM updates, but relates to organizational information. It is important to develop a sense of “ownership” in our organization. Employee’s should understand how one person’s work affects those of other co-workers. Our organization asks employees to participate in an annual employee survey in hopes it will improve workgroup and organizational issues. Unfortunately, this same survey has gone from an extensive list of questions to roughly 15. Ultimately, 11 of the 15 questions are used each year. The purpose of the survey was to ensure employee’s had the opportunity to air their concerns, problems and suggestions, not just in the unit but on all levels. It has been found that employees are seldom prepared to “open up” and all too often, the meetings are conducted without a facilitator who could serve as an impartial leader during the meeting. Unit managers are expected to come up with suggestions for their unit and report them to their superiors. What has been found is that the front line manager only elevate a few issues and is reluctant to list the others. It has also been found that front line managers hinder discussions regarding his or her management skills. While some employees participate in the survey, a great deal- do not. Comments such as “what’s the point”, “why bother” , “it’s a waste of time” or “it will never resolve anything anyways” are often said by employee’s of the agency and they are right! Very few issues are brought forward and acted upon or corrected. How can employees be committed to a successful operation if 1. they are not “brought in” to the agency’s confidence with shared information, 2. They are not asked to submit suggestions as to how to improve the operations? AM director was asked to consider reviewing an employee council since one did exist. His first response was amazement that at one time AM had one. He was also unaware that employee councils exist at other campuses such as Compliance. Information regarding councils at Accounts Management was summarized and presented. He determined that a council at AM wouldn't bring management more information than it already has and that a meeting would just end up being a complaint session. Unfortunately he completely missed the primary objective and true purpose of the surveys. By sharing information with employees and making the small changes to promote a more efficient and friendlier workplace, it could very well lead to employees knowing they are an important asset to the agency which in turn would lead to positive morale and productivity. Jim Koch Inside this issue: RAIVS Conversions Finally Complete President’s Corner/ FMLA/ Membership 2 Christmas Dinner 3 Submission Grievances More Submission 4 5 RAIVS employees have finally received the job security they have been waiting for since December 2009. Chapter President Jason Sisk filed grievances seeking conversions in 2009 and another in 2011. Compliance Grievances 6 Accts Mgmt Grievances 7 Are you up to date? 8 Last pay period nearly 60 employees were able to accept seasonal to perm conversion offers. Strong membership helps make our voices heard and strong chapter leadership who sticks with cases until completion benefit all of us. The next part of the RAIVS issue is seeing to it that the TERMS are now allowed to become seasonal. Many will see their term of four years end in January so a new announcement was open today to try to get this done. NTEU is upset that management did not simply offer them seasonal conversions as promised because NTEU’s stance is that they meet the criteria. Page 2 Chapter 97 President Corner Once again our FERS retirement is under attack. This has been a constant attack over the last seven years. Your Retirement Money Darrell Issa (R-CA) and Paul Ryan (R-OH) sent a letter to the Congressional Budget Office asking for an “ examination of the budgetary impact of different options for reforming FERS.” The main interest is increasing our contribution share while also reducing the defined benefit. Of course if this passes it will equate to a pay reduction because we will pay a higher share while getting nothing more out of it! I don’t know anyone getting rich from our retirement, do you? This also clearly breaks the deal we were given when we started working and leaves us wondering if the amount we’ve saved is sufficient to make it to the retirement goal posts now. It is not realistic or fair to try and continually reduce the budget deficit on our backs simply because we are federal employees. That is not a shared cost. Those who started their careers only this year are already made to pay a higher share than the rest of us but we are trying to get that repealed. That is doubtful now though given the current political climate. Stop at our event tables to see what you can do to make a difference. This is only the start of a long ride. FMLA– What To Do and What Not To Do Each year, thousands of employees file and turn in FMLA applications for their chronic medical conditions or for the chronic medical conditions of family members. To ensure the paperwork is completed timely and accurately, NTEU Chapter 97 has come up with 10 reminders to aid employees in the FMLA process. 2.Bring completed forms to a FMLA Coordinator (Dawn Horton, Jill Guzman, Dawn Donovan or Martina Subia). 3. Never give FMLA paperwork to management and never fax straight to FOH. 4. Always keep a copy for your records. Top 10 things to know when applying for FMLA: 5. Email your NTEU FMLA Coordinator when you receive your approval or denial letter. 1 There are two types of FMLA applications. WH-380-E (for employee) and WH-380-F (for family member). 6. Frontline managers are responsible for keeping track of employee’s FMLA hours. 7. Provisional is not just for first time applicants. Instances may apply when provisional is appropriate on subsequent applications. 8. FMLA time codes are: 990 59521 for FMLA Annual, 990 59522 for FMLA Sick, 990 59812 for FLMA LWOP and 990 59813 for OWCP/FMLA. 9. As a general rule, employees are not required to complete a medical release. 10. Remember to resubmit FMLA paperwork 30 days prior to expiration. Members Receive Discounts at Local Restaurants The owner of Sunnyside Diner located on Kings Canyon and Peach has offered the members of NTEU a discount at his restaurant on Monday’s only. Depending on the participation, the discount may be extended throughout the week and additional specials may be offered in the future. With the purchase of a meal, the member will receive a free drink or a free side with the purchase of a sandwich. The sides consists of potato salad, fruit salad or fries. Soup will be offered as a side starting in November. In order to receive the discount, members must show their badge at the time of ordering. Informing them that you are of a member o NTEU at the IRS may make a difference on future discounts. Members can still get free drink with the purchase of a combo meal weekly at Grill Masters located on Clovis and Gettysburg or a free drink with the purchase of a sandwich at the Deli Delicious on “N” and Fresno St. It pays to be a member, Deli Delicious on Kings Can- yon and Clovis still honors a free bag of chips and a drink to the members of NTEU (only) with the purchase of a small, medium or large sandwich. No substitutions and fries not included in the special. In order to receive the discount, members must show their NTEU membership card. IRS employees receive a 15% discount only with badge. A “to go” order can be placed up to 7:45pm Mon-Saturday or up to 3:45pm on Sunday. These specials are at the listed locations only! Volume 1 Issue 35 Page 3 Upcoming Event It’s Time to RSVP for the 2014 NTEU Annual Christmas Dinner All members of Chapter 97 and their immediate household are invited (6 Maximum). Place: Fresno Fairgrounds – Junior Exhibit Hall Date: Saturday December 6th, 2014 Time: 5:30pm-9:30pm (Dinner will be served at 6:30pm). When reserving your spot, please indicate how many adults (ages 11 and over and how many children (ages 3-10) will be in attendance. Everyone must be on the RSVP list the day of the event and the entire party must arrive together! RSVP to Marcella Gutierrez via email: marcella.m.gutierrez@irs.gov Page 4 Submission Processing Grievances Code and Edit Swing shift employee contacted NTEU after learning he was charged AWOL for not reporting to work. Research showed management failed to make the two attempts by telephone as called for in Article 14 Section 2c and failed to provide him with timely notification. Swing shift Chief Steward Marcella Gutierrez immediately contacted the DM and provided a copy of the letter to show it was postmarked the same day he was to return to duty and requested administrative time since management did not properly or timely notify him to RTD. As a result, management agreed and removed the AWOL and paid him 8 hours of administrative leave. $ DCO day shift employee contacted NTEU after becoming aware that she was not returned to duty timely. Research showed management provided an unofficial form to indicate they called the grievant. Day Shift Chief Steward Terrie Laney-Brown filed a grievance based on the Article 14 violation and did a formal information request to ask for the real phone records from the agency. Once the information was received, the information request revealed that no outgoing calls were made to the grievant to return to duty. As a result, Management agreed to back pay the grievant nine days of back pay. $$ DPO Entity swing shift employee contacted NTEU after receiving a letter proposing a 15 day suspension. Research showed the employee was being accused of bringing a concealed weapon into the work place and lying to TIGTA agents regarding a permit to carry the weapon. Vice president, Michelle Gardea requested the oral reply on behalf of the employee and was able to prove there was no evidence of the weapon and that the employee was falsely accused. Michelle was also able to show that it was TIGTA who provided the agency with false information. As a result, the employee was exonerated of the proposed suspension. $$ ERS day shift employee contacted NTEU after receiving an annual appraisal that was not indicative of her overall performance. Research showed management lowered CJE V to a “3” from a “5”. Chief Steward, Terrie Laney-Brown filed a grievance based on the Article 12 violation and met with management prior to the meeting to review the employee’s rates (IPSR) and drop file. Terrie successfully pointed out that there was no counseling informing the employee that she was no longer performing at an outstanding level in CJE V. As a result, management changed CJE V from a “3” back to at “5”. $ ICO day shift employee contacted NTEU after being denied 12 hours of overtime. Research showed management denied the 12 hours of offered overtime due to her OWCP restrictions. Chief Steward Terrie Laney-Brown filed a grievance based on the Article 24 violation and was able to show the employee had the skill to work the overtime. Terrie also addressed in the grievance meeting that the employee was able to do regular work, 2 hours on and 2 hours off and the same restrictions should have been applied during overtime hours. It was also argued that the employee’s CA-17 did not say that the employee could not work any overtime. As a result, management agreed to compensate the employee with 6 hours of overtime. $ DCO swing shift employee contacted NTEU after receiving an annual appraisal that was not indicative of her performance. Research showed the employee received a copy and paste evaluation for several years in a row reflecting a 3.6 rating and that management has consistently failed to provide her with a mid year. Swing Chief Steward Marcella Gutierrez filed the grievance based on the Article 12 violation and asked management to consider her current duties as well as her self assessment. As a result, several of her CJE’s were raised for an overall rating of 4.2. $$ Code & Edit day shift employee contacted NTEU after receiving a letter proposing a 5 day suspension. Research showed management proposed the penalty based on alleged false and misleading information and AWOL charges. Day Shift Chief Steward, Terrie Laney-Brown requested an Oral Reply on behalf of the employee. During the meeting, Terrie was able to provide mitigating circumstances showing the employee was experiencing several life events that affected her judgment. After management heard all the Douglas factors and considered the mitigating circumstances, the decision was reduced down to a 1 day suspension. $ RCO swing shift employee contacted NTEU after receiving a Letter of Admonishment for allegedly showing unprofessional behavior towards a manager of another unit. Research showed there was no evidence in the employee’s file to back up management’s accusations. Swing Shift Chief Steward Marcella Gutierrez immediately filed the grievance based on the Article 38 and IRM 6.751.1.16 violations and was able to show there were no witness statements provided or front line management involvement. Marcella was also able to show the manager lied in a matter of official interest and had years of unprofessional behavior towards employees. As a result, management agreed to remove the letter entirely from the employee’s file. RCO swing shift employee came to NTEU after being denied her temporary promotion after performing higher graded duties as requested by management. Research showed that the employee performed lead duties for a full pay period without pay. Submission Steward Monica Clark filed a grievance based on the article 13 violation. As a result management agreed to compensate the employee with 2 weeks back pay at the lead grade. $ Volume 1 Issue 35 Page 5 …..Submission Processing Continued ERS day shift employee contacted NTEU after receiving an annual appraisal that was not indicative of her overall performance. Research showed the employee submitted a self assessment and management did not consider it. Day Shift Chief Steward, Terrie Laney-Brown filed the grievance based on the Article 12 violation and went over the self assessment successfully pointing out the work details that were not considered in the narratives. As a result, management agreed to raise CJE I, CJE II and CJE III. $ DCO swing shift employee contacted NTEU after receiving a letter proposing to remove her from the service due to the agency’s assertion she willfully understated her federal tax liability. Swing Shift Chief Steward Marcella Gutierrez filed the oral reply on behalf of the employee and found (during research) that she did not willfully understate her taxes. Marcella addressed the Douglas Factors as well as the mitigating circumstances and was successful at getting the removal reduced to a 14 day suspension. $$ ERS swing shift employee contacted NTEU after receiving an annual appraisal that was not indicative of his performance. Research showed management lowered CJE 3 and 5 without counseling. Submission steward Elena Crane met with management prior to filing the grievance and showed how the Article 12 Section 4 was violated. As a result, the appraisal and release recall number was corrected. $ Entity/1040X swing shift employee contacted NTEU after being removed from her lead duties. Research showed management pulled the employee from her temp promote based on incomplete and inaccurate information. Swing Chief Steward Marcella Gutierrez filed the grievance based on the Article 4,12,13, and 16 violations and was able to show how management continued to utilize her for the higher graded duties. As a result, management agreed to compensate her with 4 pay periods of back pay at the lead grade and step. $ DCO day shift employee contacted NTEU after receiving an annual appraisal that was not indicative of her overall performance. Day Shift Chief Steward Terrie Laney-Brown filed a grievance based on the Article 12 violations. Research showed the employee did not receive counseling informing her that she was no longer performing at a fully successful level. Terrie informed management of the Article 12 Section 4L requirement and advised them of the steps that should have been taken when an employee falls below a fully successful level. NTEU also discussed that the employee was given an action plan but then furloughed which prevented the employee the opportunity to improve. As a result, management agreed to roll over the employee's annual appraisal. $ ERS swing shift employees contacted NTEU after learning they were not called back to work in release/recall order. Research showed that some seasonals were called back before others who had lower r/r numbers. Submission steward Tiffannie Mays contacted management regarding the Article 14 violation. As a result management agreed to compensate the 8 employees with 16 days of back pay. $$ DCO day shift employee contacted NTEU after being furloughed under false pretense. Research showed the employee volunteered to furlough since the furlough was to be one day only. Upon arriving at work the next day, she was informed that the furlough was no longer voluntary but was changed to mandatory for the remainder of the season. Day Shift Chief Steward Terrie Laney-Brown immediately met with management and informed them that the front line manager never called the employee to inform her of the change in furlough and that they must pay her for at least two hours due to FLSA laws. As a result, management agreed to pay the employee as well as all other affected employees two hours of administrative time. $ Entity/1040x swing shift employee contacted NTEU after receiving a letter proposing a 7 day suspension based on managements assertion her state taxes were not timely paid. Research showed the employee had already made arrangements to pay and had mitigating circumstances for paying late. Chapter President Jason Sisk requested the oral reply on behalf of the member and was able to show there was no willful neglect on the employee’s part. As a result, the 7 day suspension was rescinded and replaced with a written counseling. $ 1040x/Entity swing shift employee contacted NTEU after receiving an annual appraisal that was not indicative of her performance. Research showed management did not consider valuable information from her self assessment and deliberately removed key verbiage to keep her from exceeding in several aspects. Swing Chief Steward Marcella Gutierrez filed the grievance based on the Article 12 violation and provided examples of how management failed to provide her a mid year and how it failed to properly rate her. As a result, the evaluation was revised from a 3.8 to a 4.4 overall rating. $$ ERS swing shift employee contacted NTEU after being denied a TOD change. Research showed that there was an opening on dayshift. Submission Processing steward Tiffannie Mays contacted management regarding the Article 23 violation. As a result management agreed to allow the employee to switch to dayshift. RAIVS swing shift employee contacted NTEU after being denied AWS based on being less than fully successful. Research showed management failed to issue a mid year and failed to give the employee credit for improvement. Swing Chief Steward Marcella Gutierrez met with the DM and requested the mid year. As a result, the mid year was issued reflecting fully successful and AWS was offered. Page 6 More Issues and Resolutions on Broadway AUR swing shift employee contacted NTEU after being charged with 440 hours of AWOL. Research showed the employee requested a Leave of Absence and an extended Leave of Absence due to the passing of a family member. Swing Shift Chief Steward Marcella Gutierrez filed the grievance based on the Article 32, 34, and 35 violations. Marcella was able to show that management did not timely approve her request, failed to issue a series of AWOL’s timely, and how management erroneously forced the employee to go see a doctor for a note. As a result, all 440 hours of AWOL were removed and changed to LWOP. ACSS day shift employee contacted NTEU after receiving a total of 533 hours of AWOL. Research showed the employee provided medical notes as well as CA-17’s to excuse him for months at a time due to disability but management deemed the notes unacceptable. Swing Shift Chief Steward Marcella Gutierrez filed the grievance based on the Article 27, 32, 34 and 41 violations and was able to show the medical notes were within the requirements of Article 34 and the per the Department of Labor requirements, the employee should have been approved for LWOP. As a result, management agreed to remove all 533 hours of AWOL and replace with LWOP. Collections day shift employee contacted NTEU after being charged 160 hours of unwarranted AWOL. Research showed management immediately placed the employee on a Sick Leave Restriction Letter based on AWOL being charged to her for exceeding her FMLA limit. Compliance Steward Monica Gutierrez met with management and was able to show that employee provided a note to cover the days she was absent. Monica also argued management’s violations of Article33, Article 34 and IRM 6.630.1.11. As a result, the Sick Leave Restriction was removed from the file and the AWOL was replaced with LWOP. Exam dayshift employee contacted NTEU after receiving a letter proposing removal from the service. Research showed management alleged the employee committed UNAX. President Jason Sisk immediately filed the oral reply and provided information as well as applying the Douglas Factors. As a result, the proposed removal was mitigated down to a 15 day suspension which allowed the employee to keep their job. $$ ACSS day shift employee contacted NTEU after being denied the opportunity to work 4 hours of overtime. Compliance Steward Monica Gutierrez met with management prior to filing the grievance and was able to show the employee qualified to work the overtime as outlined in Article 24. As a result, the employee was able to make up the 4 hours the following pay period. Exam day shift employee contacted NTEU after learning he was bypassed for a detail. Research showed there was an opening in the MITS department which would entitle those interested, a new experience, another job series and ultimately, more money. Chapter President Jason Sisk filed the grievance based on the Article 13 and 16 violations and was able to show the grievant’s qualifications and how he was bypassed. As a result, the grievant was assigned to the MITS department for a 120 detail. CSCO Mid-shift employee contacted NTEU after receiving an evaluation that was not indicative of her performance. Research showed the employee was lowered from a 4.8 to a 4.6 without substantiation. Compliance Swing Shift Steward Leticia Saldana met with management informally to discuss the Article 12 violation and asked that a statement found in the employee’s file be destroyed as it was not appropriate or substantiated. As a result, the evaluation of 4.6 was raised to a 4.8 and the statement was removed informally. $ CSCO dayshift employee contacted NTEU after receiving an annual appraisal that was not indicative of her performance. Research showed management did not recognize the improvement made after the Mid-Year Review and failed to timely issue a Quarterly Review. Compliance Assistant Chief Steward Adelena Garza, met with the DM informally based on the Article 12 and IRM 6.430 violations. As a result, CJE 4B-Access and Use and CJE 5C-Compliance Issues and Contacts were raised to Exceeds. ACS day shift employee contacted NTEU after being denied LWOP and charged 16 hours of unwarranted AWOL. Research showed the employee was charged AWOL for the days she was absent due to the frequency and patterns of her absences. Compliance Steward Monica Gutierrez met with management prior to filing the grievance and was able to show the absences were substantiated by doctor’s notes and that management was in violation of IRM 6.630.1.11. As a result, the AWOL was removed from the file and replaced with LWOP. ACS day shift employee contacted NTEU after being denied her request for Advanced Sick leave for her FMLA condition. Research showed the employee met the requirements and qualifications outlined in Article 34. NTEU Steward Lori Bohanna filed a grievance citing Article 33 and 34, 5CFR 630.1201, 5CFR630.1203, 5CFR630.1205, 5CFR630.1207 violations. As a result, the grievant was granted 32 hours of Advanced FMLA Sick leave. $ Page 7 Volume 1 Issue 35 Accounts Management –Still in Violation AM day shift employee contacted NTEU after receiving a letter proposing a 15 day suspension. Research showed that management was charging the employee with falsifying medical documentation. AM steward Liz Fina-Jump requested the oral reply on behalf of the employee and was able to show that the document was destroyed and was reissued with a typo. Liz also presented the Douglas Factors and information showing a 15 day suspension was not warranted. As a result, management agreed to reduce the suspension to 5 days. $ AM swing shift employee contacted NTEU after being charged LWOP without requesting it. Research showed the employee was involved in a car accident on the way to work and called in to request leave. Upon arrival, the employee requested 2 hours of annual and informed his manager that the additional .5 would be his lunch. Management charged him .5 of LWOP instead. Swing Chief Steward Marcella Gutierrez immediately contacted his front line manager and informed her she could not charge him with LWOP without him requesting it per his unit expectations. As a result, the employee was not charged the LWOP. AM day shift employees contacted NTEU after being constantly harassed by their front line manager. Research showed the employees were frequently targeted, mistreated and disrespected. Day shift Assistant Jack Miller immediately set up a meeting with the Department Manager and Operations Manager to discuss the Article 5 violation. As a result, all 3 employees were moved to new units. Oakland walk-in site employee contacted the Fresno Accounts Management office to assist with a hardship transfer from Oakland to Fresno. Research showed there was an opening at that time, in which the employee immediately submitted the paperwork. AM steward Ilene Lee followed up with management to ensure they had all the required paperwork and that the transfer went through. As a result, the employee was offered a position in Fresno and will begin training on Nov 13th. Article 15 AM day shift employee/steward contacted NTEU after being placed on an unwarranted Sick Leave Restriction Letter. Research showed the employee had been harassed by her manager, charged AWOL and immediately placed on a Sick Leave Restriction Letter. Day shift Assistant Jack Miller immediately contacted the Department Manager to discuss the Article 32 and 34 violations and requested the employee be removed from the hostile work environment her manager created. As a result the DM agreed the AWOL and SLRL was not warranted and agreed to remove it. The employee was also moved to a new unit. AM day shift employee contacted NTEU after receiving an annual appraisal that was not indicative of their performance. Research showed the manager issued narratives that did not include accurate annual percentages or the roll up reviews. Day Shift Steward Ilene Lee met with the Department Manager, presented the narratives issued by management, shared the data that was not originally considered, discussed the Article 12 violation and asked that the employee be given her award. As a result, the narratives were corrected and the annual appraisal was raised from a 3.2 to a 4.6. $$ AM swing shift employee contacted NTEU after being charged AWOL. Research showed the employee was charged AWOL for arriving 10 minutes late and was denied his leave request when following leave procedures. AM Steward Catalina " Kat"Florez filed the grievance based on the Article 32, the Customer Service Agreement, the Accounts Management Leave Policy and IRM 6.630.1.3(4) violations. As a result, the AWOL was removed and changed to a more appropriate leave. Pictured above: Stephanie Uribe (Left), Laura Shoffner AM Swing shift employee Laura Shoffner contacted NTEU after being denied a job swap to day shift. Research showed the employee clearly qualified for the job swap and met all the requirements according to Article 15 Section 7. AM Steward Stephanie Uribe filed a grievance at the operations level and successfully presented all the valid points on the case. As a result, full relief was granted and the employee was able to move to days. AM day shift contacted NTEU after receiving an annual appraisal that was not indicative of his performance. Research showed the employee was lowered in CJE 2 and CJE 5 without counseling, in addition to not receiving his mid year until a month before the end of his rating period. AM Steward Shannyn King Sr. filed a grievance based on the Article 12 violations. As a result, the annual appraisal rating was raised from a 4.2 to a 4.8. $$ HATE STANDING IN LONG LINES?? DON’T MISS OUT!!! National Treasury Employees Union Chapter 97 6:00 PM – MIDNIGHT PARKING IS FREE!!!! 4974 N. Fresno Street Ste 193 Fresno CA 93726 Phone: 559-454-6626 Fax: 559-251-4021 E-mail: marcella.m.gutierrez@irs.gov (after 5:00 pm - $20.00 VALUE) Saturday, November 22, 2014 Private Party Admission w/All-You-Can-Eat Buffet $41.99 per person OR WE’ RE ON THE WEB: WWW. NTEU- 9 7 . ORG OR VIA FACEBOOK: L OOK FOR US AT N T E U C HAPTER 9 7. A DD US TODAY! Private Party Admission $29.99 per person (Ticket valid all day: park opens at 10:30 am ) TO PURCHASE TICKETS LOG ON TO: www.Sixflags.com/Magicmountain Enter Promo Code: NOV01 Are You Up To Date With Information That Impacts You? In 2014 NTEU Chapter 97 started a campaign to ensure all Chapter 97 members receive information as it happens. Aside from the chapter’s local newsletter and local website, Chapter 97 has added a “members only” facebook page and a “members only” email announcement list. The goal is to ensure all members receive news as it happens. During Labor Recognition Week, NTEU stewards actively spoke to members at all campuses and encouraged them to provide their home email address. This would ensure that each enrolled member would receive an electronic copy of the newsletter and important information with one click of a button. Members can locate Chapter 97 on the web by visiting www. nteu-97.org. Have questions? Getting them answered is easy! Just click on “contact us” and an answer will be provided in 24-48 hours. The web page has direct links to the NTEU National website and other important sites. Ticket prices and newsletters can also be viewed on the local website. To view the National Website, visit www.nteu.org and register. Once registered, you will be able to read what is happening at a national level, view discounts (including hotel and car rentals), send direct letters to your senators and congressmen, find information that impacts you as a Federal employee and much more! Are you fan of Facebook? NTEU Chapter 97 has you covered there as well. The page is loaded with new discounts, upcoming events, membership information, chapter pictures, videos, reminders, phone numbers, etc. Never miss out on information again! To locate chapter 97 look for us at NTEU Chapter 97 and add us today! Members who have not yet provided a home email address, are encouraged to send them to union@nteu-97.org. All members who send to this email address, will receive a confirmation. With the recent switch to Cisco IP Phones, most union offices have changed phone numbers. To contact Accounts Management in Room 601, please call 488-7709. To contact the Compliance Building in Room 134, please call 459-6697. The Butler steward office phone number has not changed. The stewards can still be reached at: 454-6626.