S - Check Point Software Technologies, Ltd.

Direct Enterp
prise Support
|
Datasheet
CHEC
CK POIN
NT
Check Po
oint Enterprise
e Based Suppo
ort
delivers ccomprehensive, expert
support d
directly to end--user
customerrs.
Direct S
Support Key Features
F
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2
24 x 7 global technical
t
a
assistance centers
S
Single compre
ehensive
ccontract protects all Check
s
Point products
C
Critical hot fixe
es, service
packs and upg
grades
A
Access to online diagnostic
ttools and reso
ources
Priority call routing to
d
dedicated sup
pport teams
C
Committed res
sponse times
a
and service levels
O
Optional onsite support and
a
appliance support
Direct S
Support Key Benefits
B
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Resolve your support cases
s
ffaster
Maximize the value for all
yyour Check Po
oint products
Proactively pre
event threats
before they be
ecome problem
ms
S
Strategically plan
p
upgrades
a
and fixes
S
Submit, view and
a update yo
our
sservice reques
sts online
Q
Quickly search
h thousands of
o
proven solutio
ons
G
Get unlimited expert supporrt
ffrom certified engineers
DIR
RECTT EN
NTER
RPRIS
SE
BA
ASED
D SUP
PPO
ORT ((EBS
S)
You
Y
already re
ely on Check Point to keep
p your businesss secure, but even the be
est
security
s
produc
cts need contin
nuous updates and support to
o keep pace w
with ever-evolvin
ng
threats.
t
Viruses, worms, hacckers, and inte
ernal threats arre more aggre
essive than eve
er,
determined
d
to find a way into
o your networks to exploit th
he latest vulne
erabilities. At th
he
same
s
time, you
ur business is e
evolving to tak e advantage o
of new technolo
ogies. BYOD, file
sharing,
s
the cloud, and oth er apps prom
mise cost-effecctive ways of doing busines
ss,
making
m
you mo
ore productive and competitiive. You need security that kkeeps pace wiith
threats—and
t
yo
our business. Y
You need auto matic updates and upgrades to stay ahead of
threats,
t
maxim
mize your soluttions, and take
e advantage of new technolo
ogies. You wa
ant
trusted
t
and relliable security experts to qu ickly resolve yyour most criticcal issues whe
en
they
t
arise—an
nytime, anywhe
ere. And you need it all in a cost-effectiive solution th
hat
maximizes
m
your investment an
nd increases yyour total ROI.
Overview
O
Check
C
Point Enterprise
E
Bassed Support ((EBS) deliverss comprehensiive support an
nd
protection
p
direc
ctly from Checck Point experrts to help bussinesses efficie
ently use Check
Point
P
solutions. From accesss to the latest ssecurity techno
ologies and ma
ajor upgrades to
personalized
p
support from en
ngineers, we’re
e committed to
o protecting yo
our business an
nd
your
y
investmen
nt. Check Pointt EBS offers un
nlimited covera
age and support across all yo
our
Check
C
Point prroducts with on
ne simple contrract. You’re gu
uaranteed acce
ess to critical hot
h
fixes,
f
major upgrades, and th
he latest product enhanceme
ents to keep pa
ace with evolvin
ng
threats
t
and to
o take advanta
age of new te
echnologies. E
Extend your vvaluable intern
nal
support
s
resourc
ces with online
e self-service to
ools like Secure
eTrak and thou
usands of prove
en
solutions
s
in Se
ecureKnowledg
ge. Get global, 7x24 support for your missio
on-critical issue
es
from
f
our experrienced and ce
ertified techniccal support staff and choose from our onsiite
upgrade
u
option
ns if you need replacement h
hardware fast. You can rely o
on direct suppo
ort
from
f
Check Po
oint EBS for fa
ast and efficien
nt support thatt meets your n
needs—anytim
me,
anywhere.
a
You
Y
already have the best security—now
w get the best service and ssupport. No on
ne
knows
k
more ab
bout Check Poiint security than we do.
Comprehe
C
ensive service andd support
Check
C
Point EBS offers you the flexibility to choose the program that best meets
your
y
requireme
ents. Just one
e contract simp
plifies maintenance and delivvers unlimited
coverage
c
and support acros s all your Che
eck Point produ
ucts.
Latest
L
seccurity andd protectioon
Ensure
E
access
s to critical hott fixes, service
e packs, and m
major product u
upgrades for a
full
f year. Stay secure againsst the latest th reat and prote
ect your valuab
ble business
resources.
r
Tak
ke advantage of new feature
es as soon as they’re availa ble, increasing
g
your
y
ROI with Check Point ssolutions.
©2015
©
Check Point S
Software Technologiies Ltd. All rights resserved. [Protected] N
Non-confidential content
January 2015 | 1
Direct Enterp
prise Support
Unlim
mited support from seecurity experts
Get co
ontinuous su
upport from our experienc
ced Check
Point certified tech
hnical supporrt engineers no matter
how m
many times you
y need it. You
Y can rely on
o our
truste
ed teams of security experts to resolve
e your urgentt
issuess with the best possible solution
s
for yo
our business
Mission critical support – anytime, anywhere
a
Our g
global technical assistanc
ce centers de
eliver 7x24
supp
port for your mission-critic
m
cal issues, giv
ving you the
help you need wh
hen you need
d it. Whether you contact
us byy web, phone
e or email, ou
ur committed response
timess guarantee you’ll
y
get rea
al-time service anywhere
in the
e world.
|
Datasheet
ourr dedicated s upport teamss to create a dependable
ationship focu
used on quallity service.
rela
Imm
mediate acccess to online supporrt
Take
e control of yyour support w
with access tto our online
supp
port request ssystem, Secu
ureTrak. Create, view, or
upda
ate any servi ce request a nd get up-to--the-minute
statu
us and historry for a comp
plete view into
o your
supp
port.
Selff-service annswers andd solutionss
Redu
uce your solu
ution times a
and increase internal skills
s
and productivity w
with access tto our self-se
ervice
know
wledge base,, SecureKnow
wledge. Searrch thousand
ds
of so
olutions, articcles, and in-d
depth techniccal guides
writt en by Checkk Point expertts.
Onsite hardwarre replacem
ment services
Our w
worldwide ons
site upgrade options for Standard
S
and
d
Premiium Support contracts offfer onsite serrvices in 150
countries and over 1,000 metro
opolitan area
as for a
Checkk Point certified engineer to deliver, in
nstall,
conne
ect and recon
nfigure the ha
ardware repla
acement.
Fast,, effiecient processes and servicce
Get ffast, efficientt service and support every time with
priorrity routing an
nd committed
d response tim
mes,
reducing downtim
me and minim
mizing the effe
ect of
issue
es. Your nam
med support contacts
c
colla
aborate with
Perssonalized cconsulatatiive supportt
Ente
erprise Diamo
ond Support extends Ente
erprise
Prem
mium Supporrt to create a personalized
d and
depe
endable supp
port relationsship. Your designated
Tech
hnical Engine
eer provides ongoing reviiews,
proa
active analysiis, consultati on, and onsitte support to
delivver worry-free
e protection a
and satisfacttion.
Ente
erprise Diamo
ond Plus deliivers addition
nal focused
supp
port to enhan
nce your IT sttaff including
g project
plan ning and ope
erational assistance.
more information about Ch
heck Point Su
upport please
e visit
For m
http://w
www.checkpoiint.com/support-programs-and-plans/index
x.html
CONTACT US
Worldwide
W
Headquarters | 5 Ha’Solelim Street, Tel Aviv 67
7897, Israel | Tel: 9 72-3-753-4555 | F
Fax: 972-3-624-1100 | Email: info@checkpoint.com
U.S. Headquarters | 959 Skyway Road
d, Suite 300, San Ca
arlos, CA 94070 | Teel: 800-429-4391; 6
650-628-2000 | Faxx: 650-654-4233 | www.checkpoint.co
om
©2015
©
Check Point S
Software Technologiies Ltd. All rights resserved. [Protected] N
Non-confidential content
January 2015 | 1